6,841 Remote Field Service Technician Iot Devices jobs in Kenya
Remote Field Service Technician - IoT Devices
Posted 22 days ago
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Job Description
Our client is seeking a highly motivated and skilled Remote Field Service Technician to join their dynamic team. This role is critical for ensuring the optimal performance and maintenance of our client's cutting-edge IoT devices deployed across various customer sites. While the role is based in Kisumu, Kisumu, KE, this is a fully remote position, requiring you to manage your operations and client interactions from your home office. You will be responsible for diagnosing, troubleshooting, and repairing a wide range of hardware and software issues related to our IoT product suite. This includes performing routine maintenance, installing new equipment, and conducting system upgrades.
Key responsibilities will involve utilizing advanced diagnostic tools and remote access software to identify the root cause of technical problems. You will guide on-site personnel through troubleshooting steps or, when necessary, coordinate with local partners for physical interventions. Maintaining detailed records of all service calls, repairs, and maintenance activities in the company's CRM system is paramount. Furthermore, you will contribute to the continuous improvement of our products by providing feedback on recurring issues and potential enhancements. Proactive monitoring of deployed devices and preventative maintenance scheduling will be a significant part of your duties. You will also be expected to stay up-to-date with the latest technological advancements in IoT and our specific product lines. Strong communication skills are essential to effectively interact with both technical and non-technical stakeholders. The ideal candidate will possess a strong understanding of networking principles, embedded systems, and cloud-based IoT platforms. This is an excellent opportunity for a self-starter who thrives in an independent, remote work environment and is passionate about delivering exceptional technical support. Join us and be a key player in maintaining the integrity and functionality of our innovative IoT solutions, contributing to the success of our widespread deployment, even from Kisumu, Kisumu, KE .
Key responsibilities will involve utilizing advanced diagnostic tools and remote access software to identify the root cause of technical problems. You will guide on-site personnel through troubleshooting steps or, when necessary, coordinate with local partners for physical interventions. Maintaining detailed records of all service calls, repairs, and maintenance activities in the company's CRM system is paramount. Furthermore, you will contribute to the continuous improvement of our products by providing feedback on recurring issues and potential enhancements. Proactive monitoring of deployed devices and preventative maintenance scheduling will be a significant part of your duties. You will also be expected to stay up-to-date with the latest technological advancements in IoT and our specific product lines. Strong communication skills are essential to effectively interact with both technical and non-technical stakeholders. The ideal candidate will possess a strong understanding of networking principles, embedded systems, and cloud-based IoT platforms. This is an excellent opportunity for a self-starter who thrives in an independent, remote work environment and is passionate about delivering exceptional technical support. Join us and be a key player in maintaining the integrity and functionality of our innovative IoT solutions, contributing to the success of our widespread deployment, even from Kisumu, Kisumu, KE .
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Remote Customer Success Advocate - Technical Support
Posted 14 days ago
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Job Description
Our client is seeking a dedicated and empathetic Customer Success Advocate to provide exceptional remote technical support. This position is integral to ensuring our users have a seamless experience with our products and services. As a remote-first team member, you will be the primary point of contact for customers experiencing technical challenges, offering timely and effective solutions through various communication channels including chat, email, and phone. You will delve into complex issues, troubleshoot software and hardware problems, and guide users through resolutions, ensuring a high level of customer satisfaction. The role requires a proactive approach to identifying recurring issues and contributing to the knowledge base with comprehensive solutions.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and technical issues via remote channels promptly and professionally.
- Diagnose and resolve software and hardware problems, guiding users through step-by-step solutions.
- Escalate complex issues to senior support teams or relevant departments when necessary.
- Document all customer interactions and resolutions in the CRM system accurately.
- Contribute to the creation and maintenance of a comprehensive knowledge base and FAQs.
- Provide feedback to product development teams on recurring issues and potential improvements.
- Proactively engage with customers to ensure their needs are met and to enhance their overall experience.
- Stay updated on product features, updates, and industry best practices.
- Identify opportunities to upsell or cross-sell services based on customer needs and interactions.
Qualifications:
- Proven experience in a customer service or technical support role.
- Strong understanding of common software and hardware troubleshooting techniques.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Proficiency with CRM software and remote support tools.
- Ability to multitask and manage time effectively in a fast-paced remote environment.
- A patient and customer-centric attitude.
- Experience in the (specific industry relevant to the fictional client) sector is a plus.
- High school diploma or equivalent; technical certifications are advantageous.
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Remote HVAC Technician - Technical Support Specialist
Posted 6 days ago
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Job Description
Our client, a leading provider of industrial equipment and maintenance services, is looking for a highly skilled and experienced Remote HVAC Technician to join their technical support division. This position is entirely remote, allowing you to utilize your extensive knowledge of heating, ventilation, and air conditioning systems to provide expert assistance to clients and field technicians nationwide. You will be responsible for diagnosing complex HVAC issues remotely, guiding on-site personnel through troubleshooting procedures, and recommending appropriate repair or replacement strategies. Your role will involve analyzing diagnostic data, interpreting technical manuals, and communicating technical information clearly and concisely through various remote channels, including phone, video conferencing, and specialized support software. The ideal candidate will possess a strong background in HVAC system design, installation, and repair, with at least 5 years of hands-on experience. Relevant certifications (e.g., EPA Section 608) are highly desirable. Exceptional problem-solving abilities, a keen diagnostic eye, and the capacity to explain intricate technical concepts to individuals with varying levels of expertise are crucial. You must be comfortable working independently, managing your workload efficiently, and providing timely support to ensure minimal disruption for clients. A proactive approach to identifying recurring issues and contributing to the development of knowledge base articles and best practice guides will be highly valued. This remote role requires excellent communication and interpersonal skills, along with a deep understanding of HVAC equipment from various manufacturers. Join a company that values technical expertise and offers a flexible, remote work environment. This is a unique opportunity to apply your HVAC skills in a challenging and rewarding support capacity, impacting client satisfaction and operational efficiency. The role is associated with the operational hub of Kakamega, Kakamega, KE .
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Lead Field Service Technician (Remote Technical Support)
Posted 21 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to provide advanced remote technical support and guidance for installation and maintenance operations. This role is crucial for ensuring the efficient and effective resolution of complex technical issues, troubleshooting installation challenges, and guiding on-site technicians through intricate maintenance procedures. The ideal candidate will possess deep technical expertise in a relevant field, strong problem-solving skills, and exceptional communication abilities, particularly in conveying technical information clearly and concisely in a remote setting. You will serve as the primary point of escalation for challenging technical problems, leveraging remote diagnostic tools and virtual collaboration.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for installation, maintenance, and repair of complex equipment and systems.
- Guide and mentor junior field service technicians remotely, assisting them in diagnosing and resolving difficult technical issues.
- Develop and update technical documentation, including installation manuals, troubleshooting guides, and best practice advisories.
- Analyze service reports and customer feedback to identify recurring issues and areas for product or process improvement.
- Utilize remote diagnostic tools, software, and communication platforms to effectively assess and resolve technical problems.
- Conduct remote training sessions for field technicians and customers on equipment operation, maintenance, and troubleshooting.
- Collaborate with engineering and product development teams to relay field feedback and contribute to product enhancements.
- Ensure all remote support activities are logged accurately and efficiently in the service management system.
- Maintain up-to-date knowledge of product lines, industry best practices, and emerging technologies.
- Escalate critical issues to appropriate internal stakeholders when necessary.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- A minimum of 7-9 years of progressive experience in field service, technical support, or maintenance roles, with a significant focus on complex systems.
- Proven ability to troubleshoot and resolve advanced technical problems remotely.
- In-depth knowledge of installation and maintenance procedures for electromechanical systems, industrial equipment, or similar technologies.
- Excellent diagnostic skills and proficiency with testing equipment and remote diagnostic tools.
- Exceptional verbal and written communication skills, with the ability to clearly explain complex technical concepts to various audiences in a remote environment.
- Strong interpersonal and leadership skills, with the ability to mentor and guide remote teams.
- Proficiency with CRM and remote support software.
- Ability to work independently, manage time effectively, and handle high-pressure situations in a remote setting.
- A proactive and customer-centric approach to problem-solving.
- Familiarity with the types of installations and maintenance required in the region of Nyeri, Nyeri, KE would be an advantage.
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Senior Field Service Technician - Remote Technical Support
Posted 8 days ago
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Job Description
Our client is seeking a highly experienced Senior Field Service Technician to join their fully remote technical support team. In this role, you will be the primary point of contact for advanced troubleshooting and problem resolution for complex industrial equipment, providing remote assistance to on-site field technicians and clients. Your expertise will be critical in diagnosing issues, guiding repairs, and ensuring minimal downtime for critical machinery.
The ideal candidate will possess a deep understanding of electromechanical systems, industrial automation, and diagnostic technologies. You will be adept at interpreting technical manuals, schematics, and diagnostic data to identify root causes of equipment failures. Strong communication skills are essential, as you will guide less experienced technicians through intricate repair processes, conduct virtual training sessions, and document solutions for knowledge base development. This position requires a proactive approach, exceptional problem-solving skills, and the ability to thrive in an independent, remote work environment.
Key Responsibilities:
Qualifications:
The ideal candidate will possess a deep understanding of electromechanical systems, industrial automation, and diagnostic technologies. You will be adept at interpreting technical manuals, schematics, and diagnostic data to identify root causes of equipment failures. Strong communication skills are essential, as you will guide less experienced technicians through intricate repair processes, conduct virtual training sessions, and document solutions for knowledge base development. This position requires a proactive approach, exceptional problem-solving skills, and the ability to thrive in an independent, remote work environment.
Key Responsibilities:
- Provide remote expert technical support and troubleshooting for a range of industrial equipment.
- Guide field service technicians through complex diagnostic procedures and repair processes via phone, video conferencing, and remote access tools.
- Analyze equipment performance data, error logs, and customer feedback to identify trends and recurring issues.
- Develop and document clear, concise troubleshooting guides, repair procedures, and technical bulletins.
- Conduct virtual training sessions for field technicians and customer support staff.
- Collaborate with engineering and product development teams to provide feedback on product performance and potential improvements.
- Manage service requests and ensure timely resolution of technical issues.
- Maintain accurate records of service interactions, resolutions, and equipment history.
- Stay current with product updates, technical advancements, and industry best practices.
- Contribute to the continuous improvement of remote support processes and tools.
Qualifications:
- Technical degree or certification in a relevant field (e.g., Electrical Engineering Technology, Mechanical Engineering Technology, Industrial Automation).
- Minimum of 5-8 years of experience in field service, technical support, or a similar role, with a strong focus on industrial equipment.
- Proficiency in diagnosing and repairing complex electromechanical systems.
- Experience with PLCs, VFDs, and industrial control systems is highly desirable.
- Excellent troubleshooting and problem-solving skills.
- Strong verbal and written communication skills, with the ability to articulate technical information clearly and concisely.
- Experience with remote diagnostic tools and software.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-focused mindset with a commitment to providing excellent service.
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Senior Field Service Technician - Remote Technical Support Lead
Posted 22 days ago
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Job Description
Our client is seeking a highly skilled Senior Field Service Technician to join their technical operations team in a fully remote capacity. This role is critical for providing advanced remote technical support, troubleshooting, and guidance to on-site field teams and clients. The ideal candidate will possess extensive experience in diagnosing and resolving complex mechanical, electrical, or IT issues across a range of equipment and systems. You will be responsible for leveraging remote diagnostic tools, creating technical documentation, training junior technicians, and ensuring the efficient resolution of service issues. The ability to work autonomously, communicate technical information clearly, and manage a caseload of complex problems remotely is paramount.
Responsibilities:
Qualifications:
Responsibilities:
- Provide expert-level remote technical support and troubleshooting for complex equipment issues.
- Diagnose mechanical, electrical, and/or software problems using remote diagnostic tools and techniques.
- Develop and maintain comprehensive technical documentation, including manuals, guides, and troubleshooting procedures.
- Train and mentor junior field service technicians on advanced diagnostic and repair methods.
- Collaborate with engineering and product development teams to identify product improvements and solutions.
- Manage service requests, prioritize urgent issues, and ensure timely resolution.
- Conduct remote quality assurance checks on service work performed by field teams.
- Stay updated on product specifications, service bulletins, and new technologies.
- Escalate complex issues to higher-level support or engineering teams when necessary.
- Provide remote guidance and support during installations, maintenance, and repair operations.
- Analyze service data to identify trends and areas for operational improvement.
- Ensure adherence to safety protocols and company service standards.
- Communicate effectively with clients and internal stakeholders regarding service status and resolutions.
Qualifications:
- Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Computer Science, or a related technical field.
- A minimum of 5-7 years of experience as a field service technician or in a similar technical support role.
- Proven expertise in diagnosing and repairing complex systems (specify relevant industry, e.g., industrial machinery, IT hardware, medical devices).
- Proficiency with remote diagnostic software and tools.
- Strong understanding of electronic and mechanical principles.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Demonstrated ability to work independently, manage time effectively, and meet deadlines in a remote environment.
- Experience in creating technical documentation and training materials.
- Relevant certifications in specific equipment or technologies are highly desirable.
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Senior Field Service Technician - Remote Technical Support Specialist
Posted 4 days ago
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Job Description
Our client, a global leader in specialized industrial equipment, is seeking a highly skilled Senior Field Service Technician to join their fully remote technical support team. This position will focus on providing advanced remote diagnostics, troubleshooting, and technical guidance to clients experiencing issues with our complex machinery. You will leverage sophisticated remote monitoring tools and your deep understanding of mechanical, electrical, and hydraulic systems to resolve problems efficiently. The ideal candidate is an expert problem-solver, an excellent communicator, and possesses a strong aptitude for understanding and resolving intricate technical challenges from a distance.
Responsibilities:
Qualifications:
Responsibilities:
- Provide expert-level remote technical support and troubleshooting for industrial equipment.
- Diagnose complex mechanical, electrical, and software issues using remote diagnostic tools and systems.
- Guide on-site personnel through repair procedures, preventative maintenance, and operational best practices.
- Analyze equipment performance data to identify potential failures and recommend preventative measures.
- Develop and maintain comprehensive technical documentation, including troubleshooting guides and service bulletins.
- Collaborate with engineering and product development teams to provide feedback on equipment design and performance.
- Manage service requests and ensure timely resolution of customer issues.
- Train junior technicians and customer personnel on equipment operation and maintenance.
- Stay current with the latest technologies and advancements in industrial equipment servicing.
- Ensure customer satisfaction through professional and efficient technical assistance.
- Maintain accurate records of all service interactions and resolutions.
- Assist in the development and refinement of remote support processes and tools.
Qualifications:
- Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field.
- Minimum of 7 years of hands-on experience as a Field Service Technician or in a similar technical support role, with a strong focus on industrial machinery.
- Proven expertise in diagnosing and repairing complex mechanical, electrical, and hydraulic systems.
- Proficiency with diagnostic software and remote access tools.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical audiences.
- Ability to work independently and manage time effectively in a remote setting.
- Experience in troubleshooting PLCs, HMI systems, and industrial networking is highly desirable.
- Familiarity with preventative maintenance techniques and schedules.
- Customer-focused mindset with a commitment to providing exceptional service.
- Relevant certifications in specific equipment types are a plus.
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6
Remote Technical Support Engineer
Posted 22 days ago
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Job Description
Our client is looking for a skilled and customer-focused Remote Technical Support Engineer to join their expanding IT team. This hybrid role requires you to work primarily remotely but with occasional on-site presence required at our office located in Eldoret, Uasin Gishu, KE . The ideal candidate will have a strong technical aptitude, excellent problem-solving skills, and a passion for delivering exceptional customer service. You will be responsible for providing timely and effective technical assistance to our clients, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems.
Key Responsibilities:
This role demands excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. You should be patient, empathetic, and possess a strong commitment to customer satisfaction. The ability to work both independently and as part of a team is crucial. Familiarity with IT support ticketing systems and remote desktop tools is a must. We are seeking a proactive individual who can adapt to a rapidly changing technological landscape and contribute to a positive user experience. Occasional travel to the Eldoret, Uasin Gishu, KE office will be necessary for specific tasks, team meetings, or hardware-related issues.
Key Responsibilities:
- Provide remote technical support to users via phone, email, and chat, addressing hardware, software, and network issues.
- Diagnose and resolve technical problems efficiently, escalating complex issues to senior support staff or other departments when necessary.
- Install, configure, and maintain computer systems, software applications, and peripheral devices.
- Assist with user account management, including creation, modification, and deletion of accounts.
- Develop and maintain technical documentation, including user guides, FAQs, and troubleshooting procedures.
- Conduct regular system checks and perform preventative maintenance to ensure optimal performance and security.
- Collaborate with the IT team on system upgrades, deployments, and new technology implementations.
- Educate users on best practices for using technology and maintaining system security.
- Gather user feedback and report recurring issues to identify areas for system improvement.
- Participate in on-call rotation as needed to provide after-hours support.
This role demands excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. You should be patient, empathetic, and possess a strong commitment to customer satisfaction. The ability to work both independently and as part of a team is crucial. Familiarity with IT support ticketing systems and remote desktop tools is a must. We are seeking a proactive individual who can adapt to a rapidly changing technological landscape and contribute to a positive user experience. Occasional travel to the Eldoret, Uasin Gishu, KE office will be necessary for specific tasks, team meetings, or hardware-related issues.
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Remote Customer Service Representative (Technical Support)
Posted 22 days ago
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Job Description
Our client is seeking a friendly, empathetic, and technically proficient Remote Customer Service Representative to join their dedicated support team. This is a fully remote position, allowing you to assist customers with their technical inquiries and issues from the comfort of your home. You will be the first point of contact for customers, providing excellent service and effective solutions to ensure a positive experience. The ideal candidate is patient, a strong communicator, and possesses a natural ability to troubleshoot technical problems.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and provide technical support via phone, email, and chat channels.
- Troubleshoot and resolve a wide range of technical issues related to the company's products or services.
- Guide customers through product setup, usage, and troubleshooting steps.
- Clearly and concisely document customer interactions, issues, and resolutions in the CRM system.
- Escalate complex technical issues to higher-level support teams when necessary.
- Maintain a high level of customer satisfaction by providing timely, accurate, and friendly support.
- Identify patterns in customer issues and provide feedback to product development and quality assurance teams.
- Stay up-to-date with product knowledge and updates to provide accurate information.
- Adhere to company service level agreements (SLAs) and quality standards.
- Contribute to the development and maintenance of help desk knowledge base articles.
- Proactively identify opportunities to improve the customer experience.
- Collaborate with team members to share best practices and solve common issues.
- Handle customer complaints and resolve them professionally and efficiently.
- Ensure a positive and professional demeanor in all customer interactions.
- Assist customers in navigating the company's platform and resources.
- High school diploma or equivalent; a technical certification or associate's degree is a plus.
- Previous experience in customer service or technical support is highly desirable.
- Strong problem-solving and troubleshooting skills.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in using customer relationship management (CRM) software and help desk tools.
- Ability to multitask and manage time effectively in a fast-paced remote environment.
- Comfortable working independently with minimal supervision.
- Reliable high-speed internet connection and a quiet, dedicated workspace.
- A positive and resilient attitude.
- Willingness to learn about new products and technologies.
- Experience with common operating systems (Windows, macOS) and software applications.
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Remote Customer Service & Technical Support Specialist
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Service & Technical Support Specialist to join their team in a fully remote capacity. This role is critical in providing exceptional support to our diverse customer base, resolving inquiries, and troubleshooting technical issues with efficiency and professionalism. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a strong aptitude for problem-solving. You will be the primary point of contact for customers, guiding them through product usage, resolving complaints, and escalating complex issues when necessary. This position requires self-discipline and the ability to manage workload effectively in an independent work environment. Key Responsibilities:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Providing first-level technical support and troubleshooting for product-related issues.
- Guiding customers through product features, functionalities, and setup processes.
- Resolving customer complaints and escalating complex issues to appropriate departments.
- Documenting customer interactions, troubleshooting steps, and resolutions accurately in the CRM system.
- Identifying patterns in customer issues and providing feedback to product and development teams.
- Educating customers on best practices and how to maximize their use of our products/services.
- Maintaining a high level of customer satisfaction through efficient and effective support.
- Continuously expanding knowledge of the company's products and services.
- Collaborating with team members to share best practices and improve support processes.
- Proven experience in customer service, technical support, or a similar client-facing role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Patience, empathy, and a customer-centric approach.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a remote setting.
- Familiarity with common software applications and operating systems.
- A proactive attitude and eagerness to learn new technologies.
- High school diploma or equivalent; further education or certifications in IT support are a plus.
- Ability to work independently with minimal supervision.
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