4 Remote Customer Service Technical Support Specialist jobs in whatjobs
Remote Customer Service & Technical Support Specialist
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Service & Technical Support Specialist to join their team in a fully remote capacity. This role is critical in providing exceptional support to our diverse customer base, resolving inquiries, and troubleshooting technical issues with efficiency and professionalism. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a strong aptitude for problem-solving. You will be the primary point of contact for customers, guiding them through product usage, resolving complaints, and escalating complex issues when necessary. This position requires self-discipline and the ability to manage workload effectively in an independent work environment. Key Responsibilities:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Providing first-level technical support and troubleshooting for product-related issues.
- Guiding customers through product features, functionalities, and setup processes.
- Resolving customer complaints and escalating complex issues to appropriate departments.
- Documenting customer interactions, troubleshooting steps, and resolutions accurately in the CRM system.
- Identifying patterns in customer issues and providing feedback to product and development teams.
- Educating customers on best practices and how to maximize their use of our products/services.
- Maintaining a high level of customer satisfaction through efficient and effective support.
- Continuously expanding knowledge of the company's products and services.
- Collaborating with team members to share best practices and improve support processes.
- Proven experience in customer service, technical support, or a similar client-facing role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Patience, empathy, and a customer-centric approach.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a remote setting.
- Familiarity with common software applications and operating systems.
- A proactive attitude and eagerness to learn new technologies.
- High school diploma or equivalent; further education or certifications in IT support are a plus.
- Ability to work independently with minimal supervision.
This advertiser has chosen not to accept applicants from your region.
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Remote Customer Service & Technical Support Specialist
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking an empathetic and technically adept Remote Customer Service & Technical Support Specialist to join their dedicated support team. This fully remote position is essential for providing exceptional assistance to our diverse customer base. You will be the first point of contact for customers, addressing inquiries, resolving technical issues, and ensuring a high level of customer satisfaction. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong aptitude for troubleshooting technical problems. Responsibilities include responding to customer queries via phone, email, and chat, guiding users through product features, diagnosing and resolving software and hardware issues, and escalating complex problems to appropriate teams. You will maintain accurate records of customer interactions and resolutions in our CRM system. A commitment to providing timely and effective support, along with a proactive approach to identifying customer needs, is crucial. This role demands strong problem-solving abilities and the capacity to learn and adapt to new technologies quickly. You will contribute significantly to building customer loyalty and maintaining our client's reputation for outstanding support. Experience with customer relationship management (CRM) software and helpdesk ticketing systems is required.
Key Responsibilities:
Key Responsibilities:
- Provide outstanding customer service and technical support through various communication channels (phone, email, chat).
- Respond to customer inquiries, troubleshoot issues, and provide effective solutions.
- Guide customers through product setup, usage, and troubleshooting steps.
- Diagnose and resolve technical problems related to software and hardware.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
- Contribute to the development of knowledge base articles and FAQs.
- Identify trends in customer issues and provide feedback for product improvement.
- Ensure a high level of customer satisfaction by delivering timely and efficient support.
- Adhere to company policies and procedures for customer service and data security.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Minimum of 2 years of experience in customer service or technical support roles.
- Proven ability to troubleshoot and resolve technical issues effectively.
- Excellent verbal and written communication skills, with a friendly and professional demeanor.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- Patience and empathy when dealing with customer concerns.
- Basic understanding of computer hardware, software, and operating systems.
- Ability to adapt quickly to new products and technologies.
This advertiser has chosen not to accept applicants from your region.
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Remote Customer Service & Technical Support Specialist
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and empathetic Remote Customer Service & Technical Support Specialist to provide exceptional support to their diverse customer base. This fully remote role is critical for resolving customer inquiries, troubleshooting technical issues, and ensuring a positive user experience with our client's products and services. The ideal candidate possesses excellent communication skills, a strong technical aptitude, and a genuine passion for helping others. You will be the first point of contact for customers, utilizing various communication channels including phone, email, and chat to provide timely and effective solutions. This position requires the ability to diagnose and resolve a wide range of technical problems, guide customers through complex procedures, and escalate issues when necessary, all while maintaining a professional and courteous demeanor.
Key responsibilities include:
Key responsibilities include:
- Responding promptly and professionally to customer inquiries via phone, email, and live chat.
- Diagnosing and resolving technical issues related to software, hardware, and network connectivity.
- Providing clear and concise instructions and guidance to customers to troubleshoot problems effectively.
- Documenting customer interactions, technical issues, and resolutions in the CRM system.
- Escalating complex technical issues to higher-level support teams when necessary.
- Identifying recurring customer issues and providing feedback to product development and engineering teams.
- Educating customers on product features and best practices.
- Maintaining a high level of customer satisfaction through efficient and effective problem-solving.
- Adhering to service level agreements (SLAs) and key performance indicators (KPIs).
- Staying up-to-date with product updates, new features, and troubleshooting procedures.
- Contributing to the knowledge base by creating and updating support articles and FAQs.
- Proactively seeking solutions to improve the customer support experience.
This advertiser has chosen not to accept applicants from your region.
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Remote Customer Service & Technical Support Specialist
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Remote Customer Service & Technical Support Specialist to join our vibrant team. This is a 100% remote position, providing essential support to our diverse customer base via phone, email, and chat. You will be the first point of contact for customers, assisting them with inquiries, resolving issues, and providing technical guidance on our products and services. The ideal candidate will possess exceptional communication skills, a patient demeanor, and a strong aptitude for problem-solving. You should be adept at understanding customer needs, troubleshooting technical problems efficiently, and escalating complex issues when necessary. Proficiency in using customer relationship management (CRM) software and other support tools is required. A passion for delivering outstanding customer experiences is paramount. Responsibilities include documenting customer interactions, providing clear and concise solutions, and contributing to a knowledge base of common issues and resolutions. You will work collaboratively with other support team members and departments to ensure customer satisfaction. This role requires the ability to manage your time effectively, multitask, and maintain a professional and positive attitude in a fast-paced remote environment. Strong analytical skills are needed to identify recurring issues and suggest improvements to products or services. A commitment to continuous learning and staying updated on product knowledge is essential. We are looking for individuals who are reliable, self-motivated, and thrive in a remote work setting. This is a fantastic opportunity to contribute to customer success and build a rewarding career in a supportive, remote-first company. If you are customer-centric, technically inclined, and eager to provide top-notch support from home, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
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