12 Remote Technical Support Engineer jobs in whatjobs
Remote Technical Support Engineer
Posted 22 days ago
Job Viewed
Job Description
Our client is looking for a skilled and customer-focused Remote Technical Support Engineer to join their expanding IT team. This hybrid role requires you to work primarily remotely but with occasional on-site presence required at our office located in Eldoret, Uasin Gishu, KE . The ideal candidate will have a strong technical aptitude, excellent problem-solving skills, and a passion for delivering exceptional customer service. You will be responsible for providing timely and effective technical assistance to our clients, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems.
Key Responsibilities:
This role demands excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. You should be patient, empathetic, and possess a strong commitment to customer satisfaction. The ability to work both independently and as part of a team is crucial. Familiarity with IT support ticketing systems and remote desktop tools is a must. We are seeking a proactive individual who can adapt to a rapidly changing technological landscape and contribute to a positive user experience. Occasional travel to the Eldoret, Uasin Gishu, KE office will be necessary for specific tasks, team meetings, or hardware-related issues.
Key Responsibilities:
- Provide remote technical support to users via phone, email, and chat, addressing hardware, software, and network issues.
- Diagnose and resolve technical problems efficiently, escalating complex issues to senior support staff or other departments when necessary.
- Install, configure, and maintain computer systems, software applications, and peripheral devices.
- Assist with user account management, including creation, modification, and deletion of accounts.
- Develop and maintain technical documentation, including user guides, FAQs, and troubleshooting procedures.
- Conduct regular system checks and perform preventative maintenance to ensure optimal performance and security.
- Collaborate with the IT team on system upgrades, deployments, and new technology implementations.
- Educate users on best practices for using technology and maintaining system security.
- Gather user feedback and report recurring issues to identify areas for system improvement.
- Participate in on-call rotation as needed to provide after-hours support.
This role demands excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. You should be patient, empathetic, and possess a strong commitment to customer satisfaction. The ability to work both independently and as part of a team is crucial. Familiarity with IT support ticketing systems and remote desktop tools is a must. We are seeking a proactive individual who can adapt to a rapidly changing technological landscape and contribute to a positive user experience. Occasional travel to the Eldoret, Uasin Gishu, KE office will be necessary for specific tasks, team meetings, or hardware-related issues.
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Remote Technical Support Engineer
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically proficient Remote Technical Support Engineer to provide advanced support for their suite of enterprise software solutions. This fully remote position is integral to ensuring our customers receive seamless assistance and timely resolutions to their technical challenges. You will leverage your expertise to troubleshoot complex issues, guide users through solutions, and contribute to product improvement feedback.
Key Responsibilities:
Qualifications:
This role offers the flexibility of working from home, contributing to a globally distributed team. You will be an integral part of ensuring customer satisfaction and success with our cutting-edge technology. The work will be conducted entirely remotely, though occasional need for engagement with systems or personnel potentially linked to the **Kisumu, Kisumu, KE** region may arise, facilitating seamless remote operations.
Key Responsibilities:
- Provide Tier 2 and Tier 3 technical support to customers via phone, email, and chat.
- Diagnose, troubleshoot, and resolve complex software and system issues.
- Escalate unresolved issues to engineering teams with detailed documentation and reproduction steps.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Assist customers with product configurations, installations, and upgrades.
- Collaborate with product development teams to identify and report bugs and suggest enhancements.
- Conduct remote training sessions for customers on product features and best practices.
- Monitor system performance and identify potential issues proactively.
- Manage customer support tickets efficiently, ensuring timely updates and resolution.
- Contribute to a positive customer experience by demonstrating empathy, patience, and technical acumen.
- Stay current with product updates and industry trends in technical support.
- Participate in on-call rotations as needed.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Proven experience in technical support, preferably in a SaaS or enterprise software environment.
- Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and databases.
- Proficiency in scripting languages (e.g., Python, Bash) is a plus.
- Excellent problem-solving, analytical, and debugging skills.
- Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Ability to work independently and manage time effectively in a remote setting.
- A customer-centric attitude and a passion for helping users.
- Previous experience in a fully remote role is highly desirable.
This role offers the flexibility of working from home, contributing to a globally distributed team. You will be an integral part of ensuring customer satisfaction and success with our cutting-edge technology. The work will be conducted entirely remotely, though occasional need for engagement with systems or personnel potentially linked to the **Kisumu, Kisumu, KE** region may arise, facilitating seamless remote operations.
This advertiser has chosen not to accept applicants from your region.
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Remote Technical Support Engineer
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Remote Technical Support Engineer to provide exceptional technical assistance to their user base. This fully remote role offers the flexibility to work from anywhere, supporting a diverse range of clients and resolving complex technical issues. You will be the primary point of contact for customers seeking technical assistance, diagnosing and troubleshooting software and hardware problems, and guiding users through step-by-step solutions. Your responsibilities will include responding to support tickets, managing live chat and phone support sessions, and escalating unresolved issues to the appropriate internal teams. Maintaining detailed records of customer interactions, issues, and resolutions in the CRM system is essential.
You will also contribute to the creation and maintenance of a comprehensive knowledge base, documenting common issues and solutions to empower users and fellow support staff. Proactive monitoring of system performance and identification of potential issues before they impact users will be part of your duties. The ideal candidate will have a strong technical aptitude, with a proven track record in IT support or a related field. Proficiency in troubleshooting operating systems (Windows, macOS, Linux), networking concepts, and common software applications is required. Experience with remote support tools and ticketing systems is a must. Excellent communication, problem-solving, and customer service skills are paramount for this remote role. You should be patient, empathetic, and able to explain technical concepts clearly to non-technical users. A relevant IT certification (e.g., CompTIA A+, Network+, Microsoft Certified) is a significant advantage. The ability to work independently, manage your time effectively, and thrive in a fast-paced, remote support environment is critical for success.
You will also contribute to the creation and maintenance of a comprehensive knowledge base, documenting common issues and solutions to empower users and fellow support staff. Proactive monitoring of system performance and identification of potential issues before they impact users will be part of your duties. The ideal candidate will have a strong technical aptitude, with a proven track record in IT support or a related field. Proficiency in troubleshooting operating systems (Windows, macOS, Linux), networking concepts, and common software applications is required. Experience with remote support tools and ticketing systems is a must. Excellent communication, problem-solving, and customer service skills are paramount for this remote role. You should be patient, empathetic, and able to explain technical concepts clearly to non-technical users. A relevant IT certification (e.g., CompTIA A+, Network+, Microsoft Certified) is a significant advantage. The ability to work independently, manage your time effectively, and thrive in a fast-paced, remote support environment is critical for success.
This advertiser has chosen not to accept applicants from your region.
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Remote Technical Support Engineer
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Remote Technical Support Engineer to provide expert technical assistance and troubleshooting for their products and services. This is a fully remote position, offering the flexibility to work from your home office. The ideal candidate will possess a deep understanding of technical systems, excellent problem-solving skills, and the ability to communicate complex technical information clearly and concisely to both technical and non-technical users.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via remote channels (phone, email, chat, remote desktop).
- Diagnose, troubleshoot, and resolve complex hardware, software, and network issues.
- Escalate unresolved issues to appropriate engineering or development teams, providing detailed documentation.
- Develop and maintain technical documentation, including knowledge base articles, troubleshooting guides, and FAQs.
- Analyze product performance data and identify trends or recurring issues.
- Collaborate with product development teams to provide feedback and contribute to product improvements.
- Train and mentor junior technical support staff.
- Ensure customer satisfaction by providing timely and effective solutions.
- Manage assigned support tickets and maintain accurate records of all interactions and resolutions.
- Stay current with product updates, new features, and industry best practices in technical support.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 5 years of experience in technical support, system administration, or a similar IT role.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols, and hardware.
- Experience with scripting languages (e.g., Python, PowerShell) is highly desirable.
- Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work independently, manage time effectively, and thrive in a remote, fast-paced environment.
- Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
- A customer-centric mindset and a passion for technology.
This advertiser has chosen not to accept applicants from your region.
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Remote Technical Support Engineer
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and dedicated Remote Technical Support Engineer to join their dynamic team. This role is critical in providing advanced technical assistance and troubleshooting for complex hardware and software issues, supporting a diverse client base. As a fully remote position, you will leverage your expertise to diagnose, resolve, and document technical problems, ensuring minimal disruption to client operations. Responsibilities include responding to support tickets, conducting remote diagnostics, and escalating issues when necessary. You will also be involved in creating and updating technical documentation, knowledge base articles, and user guides to empower end-users and internal support staff. Strong analytical and problem-solving abilities are essential, coupled with a deep understanding of network infrastructure, operating systems, and various IT systems. Excellent communication skills are paramount, enabling you to effectively interact with clients of varying technical proficiencies through various remote channels, including video conferencing, email, and chat. This role requires a proactive approach to identifying recurring issues and contributing to product improvements and preventative maintenance strategies. The successful candidate will thrive in an independent work environment, demonstrating exceptional time management and organizational skills to manage a demanding workload. This is an exciting opportunity to contribute your technical acumen to a leading organization from anywhere, with the operational focus for this role being Nairobi, Nairobi, KE .
Responsibilities:
Responsibilities:
- Provide expert-level technical support and troubleshooting for hardware and software issues remotely.
- Diagnose and resolve complex technical problems efficiently and effectively.
- Manage and prioritize incoming support requests via ticketing systems.
- Create, maintain, and update technical documentation and knowledge base articles.
- Escalate unresolved issues to appropriate engineering teams with detailed information.
- Collaborate with product development teams to report bugs and suggest improvements.
- Guide users through problem-solving processes and provide clear instructions.
- Monitor system performance and proactively identify potential issues.
- Ensure customer satisfaction by delivering timely and accurate technical solutions.
- Stay current with new technologies and industry best practices.
This advertiser has chosen not to accept applicants from your region.
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Remote Technical Support Engineer
Posted 17 days ago
Job Viewed
Job Description
Our client is seeking a skilled and empathetic Technical Support Engineer to join our fully remote customer service team. In this role, you will be the first line of defense for our users, providing high-level technical assistance and troubleshooting for our software products. You will be responsible for diagnosing and resolving complex technical issues, guiding customers through solutions, and escalating problems when necessary. Your ability to communicate technical information clearly and concisely to both technical and non-technical users will be paramount. This position requires a deep understanding of our product suite, excellent problem-solving skills, and a commitment to delivering exceptional customer experiences.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide timely and effective technical support to customers via various channels (email, chat, phone).
- Diagnose, troubleshoot, and resolve software and hardware-related technical issues reported by users.
- Document all support interactions, resolutions, and customer feedback in the CRM system.
- Escalate complex or unresolved issues to senior support staff or development teams.
- Develop and maintain technical documentation, FAQs, and knowledge base articles.
- Identify recurring issues and provide feedback to the product development team for potential improvements.
- Assist in the training of new support team members.
- Monitor support queues and ensure that service level agreements (SLAs) are met.
- Proactively identify opportunities to improve the customer support experience.
- Stay up-to-date with product updates and new features to provide accurate assistance.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in a technical support or helpdesk role.
- Strong understanding of operating systems (Windows, macOS, Linux) and network fundamentals.
- Proficiency in troubleshooting common software and hardware issues.
- Excellent communication, interpersonal, and active listening skills.
- Ability to explain technical concepts in a clear and understandable manner.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and CRM software.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage time effectively in a remote environment.
- Customer-centric mindset with a passion for helping others.
This advertiser has chosen not to accept applicants from your region.
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Remote Technical Support Engineer
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and dedicated Remote Technical Support Engineer to join their fully remote, global support team. This role is crucial for providing advanced technical assistance and resolving complex issues for our clients' cutting-edge products and services. As a remote-first professional, you will be the primary escalation point for technical challenges, ensuring rapid and effective solutions.
Your responsibilities will include diagnosing and troubleshooting intricate hardware and software problems, conducting root cause analysis, and developing comprehensive solutions. You will collaborate closely with engineering and product development teams to identify product bugs and suggest improvements. You will also be responsible for creating and maintaining technical documentation, knowledge base articles, and support guides to empower both customers and internal support staff. Proactively monitoring system performance and identifying potential issues before they impact users will be a key part of your role.
The ideal candidate will possess a Bachelor's degree in Computer Science, Engineering, or a related field, coupled with at least 4 years of experience in a technical support or systems engineering role. Deep understanding of operating systems (Windows, Linux, macOS), networking protocols, and common software applications is essential. Experience with scripting languages (e.g., Python, Bash) and troubleshooting complex distributed systems is highly desirable. Excellent analytical, problem-solving, and communication skills are paramount. You must be a self-disciplined, organized, and proactive individual capable of managing your workload effectively in a remote environment.
This is an exceptional opportunity for a technically proficient engineer to leverage their expertise in a flexible, remote setting, contributing significantly to client satisfaction and product reliability. You will work with innovative technologies and have the opportunity to grow your skills within a supportive and forward-thinking organization. The ability to work independently, manage time effectively, and communicate complex technical information clearly to both technical and non-technical audiences is critical for success in this role. Join our client's team and be at the forefront of technical support excellence.
Your responsibilities will include diagnosing and troubleshooting intricate hardware and software problems, conducting root cause analysis, and developing comprehensive solutions. You will collaborate closely with engineering and product development teams to identify product bugs and suggest improvements. You will also be responsible for creating and maintaining technical documentation, knowledge base articles, and support guides to empower both customers and internal support staff. Proactively monitoring system performance and identifying potential issues before they impact users will be a key part of your role.
The ideal candidate will possess a Bachelor's degree in Computer Science, Engineering, or a related field, coupled with at least 4 years of experience in a technical support or systems engineering role. Deep understanding of operating systems (Windows, Linux, macOS), networking protocols, and common software applications is essential. Experience with scripting languages (e.g., Python, Bash) and troubleshooting complex distributed systems is highly desirable. Excellent analytical, problem-solving, and communication skills are paramount. You must be a self-disciplined, organized, and proactive individual capable of managing your workload effectively in a remote environment.
This is an exceptional opportunity for a technically proficient engineer to leverage their expertise in a flexible, remote setting, contributing significantly to client satisfaction and product reliability. You will work with innovative technologies and have the opportunity to grow your skills within a supportive and forward-thinking organization. The ability to work independently, manage time effectively, and communicate complex technical information clearly to both technical and non-technical audiences is critical for success in this role. Join our client's team and be at the forefront of technical support excellence.
This advertiser has chosen not to accept applicants from your region.
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6
Remote Technical Support Engineer
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Remote Technical Support Engineer to provide advanced technical assistance and solutions to their global customer base. This position is fully remote, offering a dynamic and flexible work environment for individuals with a passion for problem-solving and technology. As a Remote Technical Support Engineer, you will be responsible for diagnosing, troubleshooting, and resolving complex hardware, software, and network issues reported by customers. You will engage with clients through various channels, including video calls, remote desktop sessions, email, and ticketing systems, ensuring prompt and effective resolution of their technical challenges. Key responsibilities include analyzing root causes of issues, developing workarounds, documenting solutions, and collaborating with engineering and product development teams to identify and address recurring problems. The ideal candidate will possess a deep understanding of IT infrastructure, operating systems, networking protocols, and common software applications. Strong analytical skills, exceptional communication abilities, and a customer-centric approach are paramount. You should be adept at managing multiple priorities in a fast-paced, remote setting and committed to delivering an outstanding user experience. This is an excellent opportunity for an experienced technical professional looking to leverage their expertise in a remote capacity and contribute to a leading technology firm.
Primary Responsibilities:
Primary Responsibilities:
- Provide high-level technical support and troubleshooting for complex customer issues.
- Diagnose and resolve hardware, software, and network-related problems remotely.
- Utilize diagnostic tools and remote access technologies to identify root causes.
- Document all technical issues, troubleshooting steps, and resolutions accurately.
- Escalate unresolved issues to senior engineers or development teams with detailed problem descriptions.
- Create and maintain technical documentation, knowledge base articles, and user guides.
- Collaborate with cross-functional teams (e.g., engineering, QA) to improve product stability and performance.
- Manage and prioritize incoming support tickets based on severity and customer impact.
- Proactively identify potential issues and recommend preventative measures.
- Provide timely and effective communication to customers regarding issue status and resolution.
- Participate in on-call rotation as needed.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical support, helpdesk, or IT support roles.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking concepts (TCP/IP, DNS, DHCP), and common software applications.
- Experience with scripting languages (e.g., Python, Bash) is a plus.
- Proficiency with remote support tools and ticketing systems (e.g., Jira Service Desk, Zendesk).
- Excellent analytical and problem-solving skills.
- Superb written and verbal communication skills.
- Proven ability to work independently and manage workload in a remote environment.
- Certifications such as CompTIA A+, Network+, or CCNA are desirable.
This advertiser has chosen not to accept applicants from your region.
7
Remote Technical Support Engineer
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking a skilled and knowledgeable Remote Technical Support Engineer to provide expert assistance to their user base. This fully remote role is critical for ensuring customer satisfaction by resolving technical issues efficiently and effectively. The ideal candidate has a strong technical background, excellent troubleshooting skills, and a patient, customer-focused demeanor. You will be responsible for diagnosing and resolving hardware, software, and network issues, guiding users through step-by-step solutions, and escalating complex problems to higher-level support teams when necessary. This is a fantastic opportunity for a tech-savvy individual to advance their career in technical support, working remotely and contributing to a seamless user experience. You will be expected to maintain detailed documentation of support requests, resolutions, and product issues, contributing to our knowledge base. Proficiency in various operating systems, software applications, and network protocols is required. The ability to explain technical concepts clearly to non-technical users is paramount. We are looking for individuals who are proactive in identifying trends in support requests and recommending preventative measures or product improvements. Strong analytical and problem-solving skills, coupled with excellent written and verbal communication abilities, are essential for success in this role. The location for this remote position is **Kericho, Kericho, KE**, however, the role is entirely remote.
This advertiser has chosen not to accept applicants from your region.
8
Remote Technical Support Engineer
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Remote Technical Support Engineer to provide exceptional assistance to users. This position is entirely remote, enabling you to provide top-tier support from anywhere in Kenya. You will be the first point of contact for technical issues, diagnosing and resolving problems efficiently to ensure a seamless user experience. Your technical acumen and communication prowess will be key to maintaining high customer satisfaction levels.
Key Responsibilities:
Qualifications:
This remote role is perfect for a tech-savvy individual who thrives on solving problems and assisting others. You will be a vital part of our client's support infrastructure, ensuring users can effectively utilize their technology. If you possess a strong technical foundation and a passion for customer service, we encourage you to apply. The support provided will be crucial for users in and around **Nyeri, Nyeri, KE**, despite the remote nature of the position.
Key Responsibilities:
- Respond to customer support requests via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot hardware, software, and network issues.
- Provide clear, concise, and accurate technical guidance and solutions to users.
- Escalate complex issues to higher-level support teams when necessary.
- Document all support interactions, issues, and resolutions in the ticketing system.
- Create and maintain technical documentation, FAQs, and knowledge base articles.
- Identify recurring issues and provide feedback to product development teams for improvements.
- Assist with user onboarding and training on software and hardware usage.
- Stay up-to-date with product updates and new technologies.
- Contribute to team goals by achieving key performance indicators (KPIs) for response time and resolution rates.
Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of operating systems (Windows, macOS, Linux), common software applications, and networking concepts.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Familiarity with remote support tools and ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Customer-centric mindset with a commitment to providing outstanding service.
- Self-starter with the ability to work independently and as part of a remote team.
This remote role is perfect for a tech-savvy individual who thrives on solving problems and assisting others. You will be a vital part of our client's support infrastructure, ensuring users can effectively utilize their technology. If you possess a strong technical foundation and a passion for customer service, we encourage you to apply. The support provided will be crucial for users in and around **Nyeri, Nyeri, KE**, despite the remote nature of the position.
This advertiser has chosen not to accept applicants from your region.
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