5,132 Remote Field Service Engineer Specialist jobs in Kenya
Remote Field Service Technician (Remote Support)
Posted 20 days ago
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Job Description
Our client is seeking a highly skilled and adaptable Remote Field Service Technician to provide remote support and diagnostics for complex machinery and equipment. This is a fully remote position, requiring the technician to troubleshoot issues, guide on-site personnel, and manage remote maintenance activities from their home office. The successful candidate will possess exceptional technical acumen, strong problem-solving skills, and the ability to communicate technical information clearly to non-technical users. This role is crucial for minimizing downtime and ensuring the optimal performance of our client's deployed assets.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and troubleshooting for various types of equipment and systems.
- Diagnose equipment malfunctions using remote diagnostic tools and software.
- Guide on-site personnel through installation, maintenance, and repair procedures.
- Develop and maintain clear, concise technical documentation and user guides for remote assistance.
- Analyze equipment performance data and identify potential issues before they occur.
- Schedule and coordinate remote maintenance activities with field teams and clients.
- Respond promptly to service requests and ensure timely resolution of technical problems.
- Maintain an up-to-date knowledge base of product specifications, common issues, and solutions.
- Collaborate with engineering and product development teams to provide feedback on equipment design and performance.
- Manage the inventory of spare parts for remote support purposes if applicable.
- Ensure all remote support activities adhere to safety protocols and company standards.
- Escalate complex technical issues to higher-level support or engineering teams.
- Document all remote service interactions, findings, and resolutions in the CRM system.
- Stay abreast of technological advancements in relevant industries.
- A Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- Minimum of 4-6 years of experience in field service, technical support, or a similar role, preferably with exposure to complex machinery or industrial equipment.
- Proven ability to excel in a fully remote work environment, demonstrating strong autonomy and communication skills.
- Proficiency with remote diagnostic tools, software, and network connectivity.
- Excellent troubleshooting and problem-solving skills with a methodical approach.
- Strong understanding of electrical, mechanical, and electronic systems.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to diverse audiences.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Familiarity with CRM systems and technical documentation platforms.
- Experience with control systems, automation, or specialized industrial equipment is highly advantageous.
- Customer-focused mindset with a commitment to providing outstanding service.
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Remote Field Service Technician - Remote
Posted 8 days ago
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Job Description
Our client is seeking a highly skilled and self-motivated Remote Field Service Technician to join their distributed technical support team. While the role is classified as 'remote', it involves traveling to client sites for installation, maintenance, and repair of specialized equipment. This position requires a proactive individual with a strong technical aptitude and excellent problem-solving skills, capable of working independently and efficiently. You will be responsible for performing on-site diagnostics, troubleshooting complex technical issues, and executing repairs or preventative maintenance on a variety of industrial or commercial systems. The ideal candidate will have extensive experience in electrical, mechanical, or electronic systems, with a proven ability to interpret technical manuals, schematics, and blueprints. Responsibilities include scheduled and unscheduled site visits, identifying and resolving equipment malfunctions, ensuring optimal system performance, documenting all service activities accurately in the company's system, and providing technical support and training to end-users. A valid driver's license, a clean driving record, and the willingness to travel extensively are mandatory. Proficiency with diagnostic tools and a solid understanding of safety protocols are essential. This role offers the flexibility of remote management of your schedule and administrative tasks, but requires a significant presence at customer locations. Our client provides a company vehicle, fuel card, and all necessary tools and equipment. We are looking for individuals who are customer-focused, possess excellent communication skills, and can represent the company professionally at all times. If you are a dedicated Field Service Technician looking for a challenging and rewarding opportunity that combines independent work with client-facing interaction, and you are comfortable with travel, we encourage you to apply. Your technical expertise will be crucial in ensuring the seamless operation of our clients' critical systems.
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Remote Field Service Technician (Remote Oversight)
Posted 22 days ago
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Job Description
Our client, a leading provider of specialized industrial equipment, is seeking a skilled Remote Field Service Technician to manage and support on-site service operations. This role is primarily remote, focusing on providing expert technical guidance and remote diagnostics to field engineers. You will be the central hub for troubleshooting complex equipment failures, coordinating emergency repairs, and ensuring optimal performance of machinery deployed at client sites. Your responsibilities will include analyzing performance data, interpreting technical schematics, and developing step-by-step solutions for on-site technicians via secure remote access tools. You will also be tasked with creating and updating technical documentation, training materials, and best practice guides for field service personnel. A critical aspect of this role involves proactive monitoring of equipment health, identifying potential issues before they escalate, and dispatching resources efficiently. You will serve as the primary technical escalation point for field teams, offering immediate support and expertise. The ideal candidate will possess a strong background in mechanical, electrical, or electronic systems, coupled with extensive experience in industrial equipment maintenance and repair. Exceptional diagnostic and problem-solving skills are essential, along with the ability to communicate technical information clearly and concisely in high-pressure situations. Proficiency in utilizing remote diagnostic software, simulation tools, and advanced troubleshooting methodologies is required. A proven ability to manage and mentor field teams remotely, fostering a culture of safety and technical excellence, is highly valued. This is an exciting opportunity to leverage your technical expertise in a remote capacity, ensuring the seamless operation of critical infrastructure. This position is fully remote, but its operational focus is on servicing equipment installations near **Kitale, Trans-Nzoia, KE**.
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Remote Senior Field Service Technician (Remote Support)
Posted 5 days ago
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Job Description
Our client is seeking a highly skilled and motivated Senior Field Service Technician to provide expert remote support and technical guidance. This is a critical, fully remote role that leverages advanced diagnostic tools and communication technologies to assist clients and on-site technicians. The ideal candidate will possess extensive experience in installation, maintenance, and troubleshooting of complex machinery or systems, coupled with a strong aptitude for remote problem-solving. You will be responsible for analyzing technical issues reported by field teams or clients, providing clear and concise step-by-step instructions for repairs, and guiding technicians through complex maintenance procedures. Your expertise will be crucial in minimizing downtime and ensuring the optimal performance of equipment. Responsibilities include: diagnosing hardware and software issues remotely, developing and documenting repair procedures, providing technical training and mentorship to junior technicians, maintaining an up-to-date knowledge base of products and solutions, and collaborating with engineering and product development teams to resolve recurring issues. We are looking for an individual with exceptional analytical skills, a meticulous approach to problem-solving, and outstanding communication abilities, particularly in explaining technical concepts to varying audiences. This role is based within the **Eldoret, Uasin Gishu, KE** region but is entirely remote, offering significant flexibility. The Senior Field Service Technician will be a key resource in ensuring client satisfaction and operational efficiency through expert remote assistance. A vocational certificate or associate's degree in a relevant technical field (e.g., electronics, mechanical engineering, industrial technology) is required. A bachelor's degree is a plus. A minimum of 5-7 years of experience in field service, installation, or maintenance roles, with a strong emphasis on complex systems, is essential. Proven experience in providing remote technical support or training is highly desirable. Proficiency with diagnostic software, remote access tools, and technical documentation is mandatory. Excellent troubleshooting, diagnostic, and problem-solving skills are critical. Strong interpersonal and communication skills are vital for effective remote collaboration. If you are a seasoned technical professional looking to apply your expertise in a challenging and flexible remote capacity, we encourage you to apply. Join our client and become an indispensable part of their technical support infrastructure.
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Remote Field Service Technician (Installation & Maintenance)
Posted 22 days ago
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Job Description
Our client, a rapidly growing provider of specialized equipment, is seeking a skilled and self-motivated Remote Field Service Technician to join our fully remote support team. While this role is designated as remote, it requires travel to client sites for installation, maintenance, and repair of our advanced systems. You will act as the primary technical point of contact for clients, ensuring their equipment operates at peak performance. The ideal candidate has a strong technical aptitude, hands-on troubleshooting skills, and excellent customer service abilities, with the flexibility to travel as needed.
Responsibilities:
Responsibilities:
- Perform on-site installation, configuration, and testing of complex equipment according to technical specifications and client requirements.
- Conduct routine maintenance and diagnostic checks to prevent system failures and ensure optimal operation.
- Troubleshoot and repair equipment malfunctions efficiently, identifying root causes and implementing effective solutions.
- Provide technical support and training to clients on equipment operation and basic maintenance procedures.
- Document all service activities, including installations, repairs, and maintenance, in detail using company-specific software.
- Maintain an inventory of spare parts and tools, ensuring readiness for service calls.
- Communicate effectively with the remote support team and management regarding service status, issues, and resolutions.
- Adhere to all safety protocols and regulations during on-site work.
- Identify opportunities for upselling or cross-selling services and products to clients.
- Continuously update technical knowledge and skills through provided training and self-study.
- Technical degree or certification in a relevant field (e.g., Electrical Engineering, Mechanical Engineering, Electronics Technology) or equivalent practical experience.
- Minimum of 4 years of experience in field service, installation, or maintenance of technical equipment.
- Proficiency in diagnosing and repairing mechanical, electrical, and electronic systems.
- Strong troubleshooting and problem-solving abilities.
- Excellent customer service and communication skills, with the ability to build rapport with clients.
- Ability to read and interpret technical manuals, schematics, and blueprints.
- Proficiency in using diagnostic tools and equipment.
- Valid driver's license and a clean driving record.
- Willingness and ability to travel frequently to client sites as required.
- Self-motivated, organized, and able to manage time effectively in a remote and mobile work environment.
This advertiser has chosen not to accept applicants from your region.
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Remote Field Service Technician (Support)
Posted today
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Job Description
Our client is seeking a highly skilled and dedicated Remote Field Service Technician to join their essential installation and maintenance team. This is a remote-first position, designed for professionals who can provide expert technical support and guidance virtually. You will be responsible for diagnosing and troubleshooting complex equipment issues reported by clients, often guiding on-site personnel through repair processes. This role requires a deep understanding of mechanical, electrical, and software systems within the company's product range. The ideal candidate will possess excellent problem-solving abilities, strong communication skills, and the capacity to explain technical procedures clearly and concisely.
Responsibilities:
Responsibilities:
- Provide remote technical support to clients experiencing issues with installed equipment.
- Diagnose mechanical, electrical, and software malfunctions via phone, video conferencing, and remote access tools.
- Guide on-site personnel or end-users through troubleshooting and repair procedures.
- Maintain detailed records of all service requests, troubleshooting steps, and resolutions.
- Escalate complex issues to senior technical staff or engineering teams when necessary.
- Develop and update technical documentation, manuals, and troubleshooting guides.
- Analyze recurring issues to identify potential product improvements or training needs.
- Collaborate with sales and customer support teams to ensure customer satisfaction.
- Stay current with product updates, new technologies, and service protocols.
- Conduct virtual training sessions for clients or new technicians.
- Proven experience as a Field Service Technician or in a similar technical support role.
- Strong knowledge of mechanical, electrical, and/or software systems relevant to the industry.
- Excellent diagnostic and problem-solving skills.
- Proficiency in using remote diagnostic tools and communication platforms.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly.
- Ability to remain calm and professional under pressure.
- Strong organizational skills and attention to detail.
- Experience in reading technical schematics and blueprints.
- Relevant certifications in mechanical, electrical, or IT fields are a plus.
- Bachelor's degree or equivalent experience in a relevant technical field.
This advertiser has chosen not to accept applicants from your region.
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Remote Lead Field Service Technician - Technical Support
Posted 11 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to join their remote technical support team. This critical role involves providing expert-level remote troubleshooting, guidance, and technical support to field technicians and end-users on complex machinery and equipment. You will be instrumental in diagnosing issues, developing solutions, and ensuring the optimal performance and uptime of client systems. The ideal candidate will possess deep technical expertise, excellent problem-solving skills, and the ability to communicate intricate technical information clearly and effectively in a virtual setting.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced remote technical support and troubleshooting for complex mechanical, electrical, and software systems.
- Diagnose equipment malfunctions and failures using diagnostic tools and remote access software.
- Develop clear, step-by-step repair and maintenance procedures for field technicians.
- Guide and mentor field service technicians remotely, enhancing their technical capabilities.
- Analyze recurring technical issues and propose preventative maintenance strategies.
- Create and update technical documentation, including user manuals, service guides, and troubleshooting databases.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Manage escalations and resolve complex technical problems efficiently.
- Ensure adherence to safety protocols and best practices during all service interventions.
- Track service requests, resolutions, and customer feedback using the CRM system.
- Develop training materials and deliver remote training sessions to field staff and clients.
- Maintain a high level of technical expertise on the company's product line.
- Contribute to the development of remote support strategies and tools.
- Communicate effectively with internal departments and external clients regarding technical matters.
- Oversee the quality of remote technical assistance provided by the team.
Qualifications:
- Minimum of 7 years of experience in field service, technical support, or a related role, with a focus on complex equipment.
- In-depth knowledge of mechanical, electrical, and software systems relevant to the industry.
- Proven ability to troubleshoot and diagnose complex technical issues remotely.
- Excellent communication, presentation, and interpersonal skills, with the ability to explain technical concepts to diverse audiences.
- Proficiency in using remote diagnostic tools, CRM software, and technical documentation platforms.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple priorities in a demanding remote environment.
- Relevant technical certifications or an Associate's/Bachelor's degree in a technical field (e.g., Engineering, Electronics).
- Experience in leading or mentoring technical teams is essential.
- Familiarity with project management principles.
- Adaptability and a strong desire to learn new technologies.
- Previous experience in a remote technical support role is highly desirable.
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Remote Field Service Technician - Marine Equipment
Posted 1 day ago
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Job Description
Our client is seeking a highly skilled and self-motivated Remote Field Service Technician specializing in marine equipment to join their dynamic team. This is a fully remote position, allowing you to work from the comfort of your home office while providing critical support to clients across various maritime sectors. You will be responsible for diagnosing, troubleshooting, and repairing a wide range of marine machinery, including engines, navigation systems, and auxiliary equipment. Leveraging your extensive technical expertise and remote diagnostic tools, you will guide on-site personnel through complex repair procedures, ensuring minimal downtime and optimal performance of vessels.
Responsibilities:
Responsibilities:
- Provide remote technical support and troubleshooting for marine engines, propulsion systems, electrical components, and control systems.
- Develop clear, concise, and detailed repair procedures and documentation for remote field teams.
- Utilize advanced diagnostic software and remote access tools to identify and resolve equipment malfunctions.
- Conduct virtual training sessions for clients and internal service teams on equipment maintenance and operation.
- Collaborate with engineering and product development teams to provide feedback on equipment performance and suggest improvements.
- Maintain accurate records of all service interactions, repairs, and client feedback within the company's CRM system.
- Stay up-to-date with the latest advancements in marine technology and diagnostic techniques.
- Ensure adherence to all safety protocols and industry standards during troubleshooting and repair guidance.
- Manage time effectively to address urgent client needs while maintaining ongoing project support.
- Be available for on-call support during non-standard working hours as needed.
- Proven experience as a Field Service Technician or similar role, with a strong emphasis on marine equipment.
- In-depth knowledge of diesel engines, marine electronics, hydraulic systems, and electrical schematics.
- Proficiency with diagnostic software and remote troubleshooting tools.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to a non-technical audience.
- Strong problem-solving abilities and a methodical approach to troubleshooting.
- Ability to work independently and manage priorities effectively in a remote setting.
- A diploma or degree in Marine Engineering, Mechanical Engineering, or a related technical field is highly preferred.
- Experience with vessel operations or a maritime background is a significant advantage.
- Familiarity with international maritime regulations and standards.
- Must possess a reliable internet connection and a dedicated home office space conducive to remote work.
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Remote Field Service Technician
Posted 19 days ago
Job Viewed
Job Description
Our client, a leading provider of specialized industrial equipment, is seeking a highly motivated and skilled Remote Field Service Technician to join our dynamic team. This is a unique opportunity to leverage your technical expertise in a fully remote capacity, supporting a diverse range of clients across various sectors. While the role is remote, it requires a proactive approach to problem-solving and excellent communication skills to effectively guide clients through installation, troubleshooting, and maintenance procedures via virtual channels. You will be responsible for providing Tier 1 and Tier 2 technical support, diagnosing hardware and software issues, and documenting all service interactions and resolutions. This involves conducting thorough remote diagnostics, advising clients on preventative maintenance best practices, and coordinating with internal technical teams for escalated issues. Successful candidates will possess a strong understanding of mechanical and electrical systems, familiarity with diagnostic tools, and the ability to interpret technical manuals and schematics. The ideal candidate will be adept at using video conferencing, remote desktop software, and other digital communication tools to deliver exceptional customer service and technical assistance. A commitment to continuous learning and staying abreast of product updates and industry advancements is essential. This role offers the flexibility of working from home while contributing to the critical operations of our client's esteemed customer base. The **Embu, Embu, KE** region will be your primary operational focus for client coordination, though your physical presence is not required.
Responsibilities:
Responsibilities:
- Conduct remote diagnostics to identify hardware, software, or system malfunctions.
- Provide clear and concise technical guidance to clients for installation, setup, and configuration.
- Troubleshoot and resolve technical issues reported by clients via phone, email, or video conferencing.
- Document all customer interactions, service requests, and resolutions in a detailed and accurate manner.
- Escalate complex technical problems to senior engineers or specialized support teams when necessary.
- Advise clients on proper equipment operation, preventative maintenance, and routine servicing.
- Maintain up-to-date knowledge of company products, services, and industry best practices.
- Collaborate with cross-functional teams to improve product performance and customer support processes.
- Ensure customer satisfaction by providing timely and effective technical solutions.
- Proven experience as a Field Service Technician or in a similar technical support role.
- Strong understanding of mechanical, electrical, and electronic systems.
- Proficiency with remote support tools and software (e.g., TeamViewer, Zoom, RDP).
- Excellent diagnostic and problem-solving skills.
- Ability to read and interpret technical manuals, blueprints, and schematics.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Self-motivated, organized, and able to manage time effectively in a remote setting.
- A dedicated workspace with reliable internet connectivity.
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Remote Field Service Technician - Industrial Equipment
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a skilled and dedicated Remote Field Service Technician to join their growing team. This role is critical for providing on-site technical support and maintenance for a range of industrial equipment, ensuring minimal downtime and optimal performance for our clients' operations. While the role is based in the field, the primary coordination, reporting, and technical consultation will be handled remotely, allowing for flexibility and efficient resource management. You will be responsible for diagnosing, troubleshooting, repairing, and performing preventative maintenance on complex machinery. This involves understanding technical schematics, utilizing diagnostic tools, and executing repairs with precision and efficiency. The ideal candidate will have a strong mechanical and electrical aptitude, a solid understanding of industrial control systems, and the ability to work independently in various on-site environments. Safety is paramount, and you will be expected to adhere strictly to all company and site-specific safety protocols. Excellent customer service skills are essential, as you will be interacting directly with clients to explain technical issues and solutions. As this role involves remote oversight and support, strong communication skills and the ability to effectively convey technical information are crucial. You will be part of a network of technicians, collaborating virtually with support teams and engineers to resolve challenging issues. This position offers the opportunity to work on diverse equipment, gain extensive technical experience, and contribute directly to the operational success of businesses across the region, all while benefiting from a flexible work structure that emphasizes remote coordination and support. Your expertise will be key to keeping critical industrial operations running smoothly and efficiently.
Responsibilities:
Qualifications:
Responsibilities:
- Perform installation, maintenance, and repair of industrial equipment at client sites.
- Diagnose and troubleshoot mechanical, electrical, and control system issues.
- Conduct routine preventative maintenance to minimize equipment failures.
- Interpret technical manuals, schematics, and blueprints.
- Provide on-site technical support and guidance to clients.
- Communicate effectively with remote support teams to resolve complex problems.
- Adhere to all safety regulations and company policies.
- Maintain accurate service records and report on work performed.
- Manage spare parts inventory and tools effectively.
- Respond to emergency service calls as needed.
Qualifications:
- Technical diploma or certification in a relevant field (e.g., Mechanical Engineering, Electrical Engineering, Industrial Technology).
- Minimum of 3 years of experience in field service, maintenance, or repair of industrial equipment.
- Strong mechanical and electrical troubleshooting skills.
- Familiarity with industrial control systems (PLCs, VFDs) is a plus.
- Ability to read and interpret technical documentation.
- Excellent problem-solving abilities and attention to detail.
- Strong communication and customer service skills.
- Ability to work independently and manage time effectively in remote and on-site settings.
- Valid driver's license and clean driving record.
- Commitment to safety and quality standards.
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