3,174 Remote Automotive Technical Specialist Diagnostics jobs in Kenya
Lead Automotive Diagnostic Technician - Remote Technical Support
Posted 20 days ago
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Job Description
Our client, a global leader in automotive technology, is looking for a skilled and experienced Lead Automotive Diagnostic Technician to provide remote technical support. In this role, you will be the primary point of contact for complex vehicle diagnostic issues, offering expert guidance to dealership technicians and service centers worldwide. This position operates on a remote-first basis, allowing you to leverage your deep understanding of automotive systems from your home office. Your responsibilities will include analyzing diagnostic data, interpreting fault codes, and recommending precise repair procedures for a wide range of vehicle makes and models. You will collaborate closely with engineering and product development teams to identify recurring issues and provide feedback for future product improvements. This role requires exceptional problem-solving skills and the ability to explain intricate technical concepts clearly and concisely to individuals with varying levels of technical expertise. You will develop and maintain a knowledge base of common issues and solutions, contributing to training materials for service personnel. The ideal candidate will have extensive hands-on experience with modern diagnostic equipment, scan tools, and vehicle communication interfaces. Proficiency in interpreting electrical schematics and mechanical diagrams is essential. You should possess a strong understanding of powertrain, chassis, electrical, and infotainment systems. This is a unique opportunity to utilize your diagnostic expertise in a challenging and rewarding remote environment, contributing to the seamless operation of vehicles for customers globally. You will be instrumental in ensuring customer satisfaction by enabling efficient and accurate repairs through expert remote consultation.
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Remote Automotive Technical Specialist - Diagnostics
Posted 13 days ago
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Job Description
Our client is seeking a highly skilled and experienced Remote Automotive Technical Specialist focusing on diagnostics to join their dynamic team. This fully remote role is ideal for a seasoned professional with an in-depth understanding of vehicle systems, advanced diagnostic tools, and complex troubleshooting methodologies. You will be responsible for providing remote technical support to mechanics and service advisors, assisting them in diagnosing and resolving intricate automotive issues across a wide range of makes and models. The successful candidate will possess exceptional analytical skills, a keen eye for detail, and the ability to interpret technical data, diagnostic trouble codes (DTCs), and sensor readings effectively. You will leverage remote access tools, diagnostic software, and your extensive knowledge base to guide repair procedures. This position requires excellent communication skills, enabling you to clearly articulate technical information to individuals with varying levels of expertise. You will also contribute to the development of diagnostic guides, training materials, and technical bulletins. A passion for automotive technology and a commitment to staying current with the latest advancements in vehicle systems and diagnostic equipment are essential. This is a unique opportunity to apply your expertise in a flexible, remote work environment, supporting the automotive industry across Kenya, with a strong operational focus in the **Machakos, Machakos** region. You will be a critical resource for ensuring vehicles are repaired correctly and efficiently the first time. Problem-solving under pressure and the ability to guide others through complex technical challenges remotely are key requirements for this role. Your input will be invaluable in improving repair accuracy and customer satisfaction.
Responsibilities:
Responsibilities:
- Provide remote technical support for automotive diagnostics and repair issues.
- Assist technicians and service advisors in troubleshooting complex vehicle problems.
- Interpret diagnostic trouble codes (DTCs), sensor data, and vehicle system schematics.
- Guide users through repair procedures using remote access tools and diagnostic software.
- Develop and update diagnostic guides, technical manuals, and training materials.
- Stay current with new vehicle technologies, diagnostic tools, and repair techniques.
- Analyze common diagnostic issues and identify trends for proactive solutions.
- Document troubleshooting steps and resolutions for future reference.
- Collaborate with engineering and product development teams on diagnostic improvements.
- Maintain a high level of customer satisfaction through effective technical assistance.
- Automotive technical certification (e.g., ASE Master Certified) or equivalent experience.
- Minimum of 6 years of hands-on experience as an automotive technician or diagnostic specialist.
- In-depth knowledge of automotive electrical systems, engine management, and other vehicle subsystems.
- Proficiency with a wide range of automotive diagnostic scan tools and software.
- Excellent analytical, problem-solving, and critical thinking skills.
- Strong verbal and written communication skills, with the ability to explain complex technical concepts clearly.
- Experience in providing technical support or training is highly desirable.
- Ability to work independently and manage time effectively in a remote setting.
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Remote Automotive Technical Support Engineer
Posted 21 days ago
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Job Description
Our client, a prominent player in the automotive industry, is seeking a highly skilled and motivated Remote Automotive Technical Support Engineer. This is a fully remote position, allowing you to provide expert technical assistance and solutions from your home office. You will be responsible for troubleshooting complex technical issues related to automotive systems, components, and diagnostics. This includes responding to technical inquiries from dealerships, service centers, and end-users via phone, email, and online support platforms. The ideal candidate will possess a deep understanding of automotive engineering principles, vehicle electronics, diagnostic tools, and repair procedures. You will need to effectively analyze technical problems, research solutions, and clearly communicate technical information to individuals with varying levels of technical expertise. Experience with specific automotive brands or advanced diagnostic software is highly advantageous. This role requires strong problem-solving skills, a meticulous approach to diagnostics, and the ability to work independently with minimal supervision. Maintaining detailed records of support interactions, issues, and resolutions is crucial. Collaboration with engineering and product development teams to identify recurring issues and provide feedback for product improvement will be an integral part of your responsibilities. We are looking for a self-disciplined individual with excellent communication skills and a passion for the automotive sector. A commitment to providing exceptional customer support and resolving technical challenges efficiently is paramount. This remote position offers a fantastic opportunity to utilize your automotive expertise and contribute to the seamless operation and customer satisfaction of our client's vehicles and services, serving a broad geographic area including **Garissa, Garissa, KE** and beyond.
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Remote Technical Support Engineer (Installation & Maintenance)
Posted 20 days ago
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Job Description
Our client is seeking a highly skilled and dedicated Remote Technical Support Engineer specializing in installation and maintenance services. This role is pivotal in providing remote assistance and troubleshooting for our diverse range of technical equipment and systems. You will be the first point of contact for clients experiencing issues or requiring guidance on installation and upkeep. Your primary responsibility will be to diagnose technical problems accurately and efficiently, offering clear, concise, and actionable solutions via phone, email, and video conferencing.
The role demands a deep understanding of mechanical and electrical systems, as well as excellent diagnostic capabilities. You will guide customers through complex installation procedures, ensuring that all steps are followed correctly to achieve optimal performance. For maintenance issues, you will assist clients in performing routine checks, identifying potential failures, and guiding them through troubleshooting steps or recommending necessary repairs. This position requires extensive knowledge of our product lines and the ability to adapt to new technologies quickly. You will document all support interactions, resolutions, and recurring issues to contribute to our knowledge base and identify areas for product improvement. Collaboration with field service teams and engineering departments is essential to escalate complex problems and ensure timely resolution. The ideal candidate will possess exceptional communication skills, patience, and a strong customer-centric approach, coupled with a robust technical background. This fully remote position offers the flexibility to work from anywhere while contributing significantly to client satisfaction and operational efficiency. You will play a crucial role in ensuring our clients can effectively utilize and maintain our products with minimal downtime. Your ability to translate technical jargon into understandable language for a non-technical audience will be a key asset.
Location: This is a fully remote position, allowing you to work from anywhere.
Qualifications:
The role demands a deep understanding of mechanical and electrical systems, as well as excellent diagnostic capabilities. You will guide customers through complex installation procedures, ensuring that all steps are followed correctly to achieve optimal performance. For maintenance issues, you will assist clients in performing routine checks, identifying potential failures, and guiding them through troubleshooting steps or recommending necessary repairs. This position requires extensive knowledge of our product lines and the ability to adapt to new technologies quickly. You will document all support interactions, resolutions, and recurring issues to contribute to our knowledge base and identify areas for product improvement. Collaboration with field service teams and engineering departments is essential to escalate complex problems and ensure timely resolution. The ideal candidate will possess exceptional communication skills, patience, and a strong customer-centric approach, coupled with a robust technical background. This fully remote position offers the flexibility to work from anywhere while contributing significantly to client satisfaction and operational efficiency. You will play a crucial role in ensuring our clients can effectively utilize and maintain our products with minimal downtime. Your ability to translate technical jargon into understandable language for a non-technical audience will be a key asset.
Location: This is a fully remote position, allowing you to work from anywhere.
Qualifications:
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 5 years of experience in technical support, installation, or maintenance of complex systems.
- Proven ability to troubleshoot and diagnose hardware and software issues remotely.
- Strong understanding of electrical and mechanical principles.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency in using remote diagnostic tools and ticketing systems.
- Ability to interpret technical manuals and schematics.
- Experience working with diverse clientele.
- Self-motivated with the ability to manage time effectively in a remote environment.
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Senior Technical Installation and Maintenance Lead
Posted 6 days ago
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Job Description
Our client, a leading provider of advanced technological solutions, is seeking a highly skilled and experienced Senior Technical Installation and Maintenance Lead to join their fully remote team. This role is responsible for overseeing the planning, execution, and quality assurance of technical installations and ongoing maintenance activities across a diverse range of client sites. You will lead a team of field technicians, develop installation best practices, and ensure the seamless operation and longevity of installed systems. The ideal candidate will possess extensive hands-on experience in technical installations and maintenance, exceptional leadership qualities, and a strong commitment to customer satisfaction, all managed remotely.
Responsibilities:
Qualifications:
Responsibilities:
- Lead and manage a team of field installation and maintenance technicians, providing technical guidance and support.
- Develop and implement standardized installation procedures and best practices to ensure consistency and quality.
- Oversee the planning and scheduling of installation projects and maintenance activities.
- Conduct site assessments and surveys to determine installation requirements and potential challenges.
- Ensure all installations and maintenance work are completed safely, on time, and to the highest technical standards.
- Troubleshoot and resolve complex technical issues that arise during installation or maintenance.
- Develop and manage spare parts inventory and maintenance schedules.
- Provide technical training and mentorship to junior technicians.
- Collaborate with engineering and product development teams to provide feedback on product design and installation ease.
- Ensure accurate and timely completion of service reports, documentation, and other administrative tasks.
- Manage client relationships, ensuring high levels of satisfaction with installation and maintenance services.
- Stay abreast of new technologies and industry trends relevant to installation and maintenance.
Qualifications:
- Technical degree or certification in Electrical Engineering, Mechanical Engineering, Electronics, or a related field.
- Minimum of 7 years of hands-on experience in technical installation and maintenance, with at least 3 years in a leadership or supervisory role.
- Proven expertise in diagnosing and repairing complex technical systems.
- Strong understanding of electrical, mechanical, and electronic systems.
- Excellent troubleshooting and problem-solving skills.
- Demonstrated leadership and team management abilities.
- Strong organizational and project management skills.
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients and technical teams.
- Proficiency in reading and interpreting technical diagrams and blueprints.
- Ability to work independently and manage remote teams effectively.
- Willingness to travel occasionally if required for specific projects or training.
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Remote Technical Support Lead - Installation & Maintenance
Posted 4 days ago
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Job Description
Our client is seeking an experienced and motivated Remote Technical Support Lead specializing in Installation & Maintenance services. This fully remote position will involve managing a team of remote technical support agents and ensuring the highest level of service delivery for clients requiring assistance with product installations, troubleshooting, and ongoing maintenance. You will be responsible for developing and refining support processes, creating comprehensive troubleshooting guides and knowledge base articles, and monitoring team performance metrics. Key duties include handling escalated technical issues, providing training and mentorship to support staff, and collaborating with engineering and product development teams to resolve complex problems. The ideal candidate will possess a strong technical background in installation and maintenance, coupled with proven leadership experience in a remote support environment. Excellent communication, problem-solving, and customer service skills are essential. You should be proficient in using remote support tools, ticketing systems, and CRM software. This is a remote-first role, requiring exceptional organizational skills, self-discipline, and the ability to work independently and as part of a distributed team. A Bachelor's degree in a relevant technical field or equivalent practical experience is required. Certifications in specific technologies or IT support (e.g., CompTIA, ITIL) are a plus. If you are a results-oriented leader passionate about providing exceptional technical support remotely and driving team success, we invite you to apply. Your leadership will ensure seamless installations and efficient maintenance operations for our diverse client base, contributing significantly to customer satisfaction and product reliability.
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5
Remote Automotive Technical Support Specialist
Posted 13 days ago
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Job Description
Our client is seeking a highly knowledgeable and customer-focused Remote Automotive Technical Support Specialist to provide expert assistance to their clientele. This role operates entirely remotely, serving as the first point of contact for customers experiencing technical issues with their vehicles or automotive systems. You will diagnose problems, guide customers through troubleshooting steps, and provide clear, concise solutions via phone, email, and chat. This position requires a deep understanding of automotive mechanics, electronics, and diagnostic procedures. You will be instrumental in ensuring customer satisfaction by delivering timely and effective technical support, maintaining detailed records of interactions and resolutions, and escalating complex issues to higher levels of support when necessary. The ideal candidate is a self-starter with excellent communication skills and a passion for the automotive industry.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide remote technical support to customers regarding vehicle operation, diagnostics, and repair.
- Troubleshoot and diagnose a wide range of automotive issues, including mechanical, electrical, and software-related problems.
- Guide customers through step-by-step troubleshooting procedures using remote communication channels.
- Interpret diagnostic trouble codes (DTCs) and provide appropriate recommendations.
- Educate customers on vehicle maintenance and best practices.
- Maintain accurate and detailed records of all customer interactions, issues, and resolutions in the CRM system.
- Escalate unresolved technical issues to senior support staff or engineering teams.
- Contribute to the knowledge base by documenting common issues and solutions.
- Stay updated on the latest automotive technologies, diagnostic tools, and industry trends.
- Collaborate with other support specialists and internal teams to share knowledge and best practices.
- Ensure a high level of customer satisfaction through professional and empathetic service.
Qualifications:
- Proven experience in automotive repair, diagnostics, or technical support.
- Strong understanding of automotive systems, including engine, transmission, electrical, and HVAC.
- Proficiency with automotive diagnostic equipment and software.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Exceptional problem-solving and analytical skills.
- Ability to work independently and manage time effectively in a remote work environment.
- Customer-centric approach with a passion for providing excellent service.
- ASE certification or equivalent is highly desirable.
- Experience with remote support tools and CRM systems is a plus.
- High school diploma or equivalent; technical degree or relevant certifications preferred.
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Lead Remote Technical Support Engineer (Installation & Maintenance)
Posted 19 days ago
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Job Description
Our client is looking for a Lead Remote Technical Support Engineer to oversee and manage a team dedicated to the installation and maintenance of complex systems. This is a fully remote position, offering the flexibility to work from anywhere. You will be the primary point of contact for escalated technical issues, providing advanced troubleshooting and resolution for a variety of equipment and software. Your responsibilities will include developing and documenting standard operating procedures for remote support, training junior technicians, and ensuring timely and effective resolution of all client-reported problems. You will also play a crucial role in analyzing support data to identify recurring issues and implement preventative measures. This involves collaborating with engineering and product teams to provide feedback on product design and reliability, aiming to improve the overall installation and maintenance experience. The ideal candidate possesses deep technical knowledge in the relevant installation and maintenance domains, coupled with exceptional problem-solving and communication skills. You must be adept at guiding clients and team members through complex technical procedures remotely. Experience in team leadership and project management is essential. You will be responsible for monitoring team performance, conducting regular performance reviews, and fostering a collaborative and supportive remote work environment. This role demands a proactive approach to identifying potential system failures and developing proactive maintenance strategies. We expect a strong understanding of diagnostic tools and techniques, as well as the ability to quickly learn and master new technologies. The successful candidate will be a self-starter, capable of managing their workload efficiently and prioritizing tasks effectively in a fast-paced, remote setting. Your leadership will be key in maintaining high standards of technical support and customer satisfaction for our client's installed base of equipment and systems, ensuring operational uptime and longevity through expert remote guidance and proactive intervention.
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Remote Automotive Diagnostics and Technical Support Specialist
Posted 20 days ago
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Job Description
Our client is seeking a knowledgeable and customer-focused Remote Automotive Diagnostics and Technical Support Specialist to assist vehicle owners and repair technicians. This is a fully remote position, allowing you to provide expert assistance from anywhere. You will be the first point of contact for diagnosing complex vehicle issues, troubleshooting problems, and guiding users through effective repair solutions using advanced diagnostic tools.
Responsibilities:
Responsibilities:
- Provide remote technical support to customers and automotive technicians regarding vehicle diagnostics and repair.
- Interpret diagnostic trouble codes (DTCs) and analyze vehicle data to identify root causes of malfunctions.
- Guide users through troubleshooting procedures and recommend appropriate repair strategies.
- Utilize remote diagnostic software and databases to access technical information and service bulletins.
- Maintain accurate records of customer interactions, diagnostic findings, and resolution steps.
- Collaborate with engineering and product development teams to report recurring issues and suggest product improvements.
- Stay up-to-date with the latest automotive technologies, diagnostic tools, and repair techniques.
- Develop and update technical documentation, FAQs, and troubleshooting guides.
- Escalate complex issues to senior technicians or specialized departments when necessary.
- Ensure a high level of customer satisfaction through clear communication and effective problem-solving.
- Associate's or Bachelor's degree in Automotive Technology, Mechanical Engineering, or a related field.
- ASE certifications (e.g., L1, L2, L3) are highly desirable.
- Minimum of 4 years of hands-on experience as an automotive technician or in technical support for automotive systems.
- Strong understanding of vehicle electronic systems, engine management, and diagnostic procedures.
- Proficiency in using automotive diagnostic equipment and scan tools.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to a non-technical audience.
- Ability to work independently and manage time effectively in a remote environment.
- Familiarity with remote diagnostic platforms and telematics systems is a plus.
- A passion for automobiles and a commitment to providing exceptional customer service.
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Senior Automotive Technical Support Specialist (Remote)
Posted 21 days ago
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Job Description
Our client is looking for a highly knowledgeable and customer-focused Senior Automotive Technical Support Specialist to provide expert assistance to their remote clientele and internal teams. This role is critical for resolving complex technical issues related to automotive systems, diagnostics, and repair procedures, all delivered through remote channels. The successful candidate will leverage their extensive automotive expertise to guide customers and technicians through troubleshooting processes, interpret diagnostic data, and offer solutions to intricate problems. You will be responsible for maintaining detailed records of customer interactions, technical issues, and resolutions, contributing to a knowledge base that supports continuous learning and improvement. Key responsibilities include responding to technical inquiries via phone, email, and chat, performing remote diagnostics when feasible, and escalating issues to appropriate departments when necessary. The ideal candidate will possess a deep understanding of automotive electronics, engine management systems, and common repair challenges. ASE certifications or equivalent industry experience are highly valued. Excellent communication and interpersonal skills are paramount, allowing you to effectively explain technical concepts to individuals with varying levels of expertise. This fully remote position requires strong analytical and problem-solving skills, coupled with the ability to remain calm and professional under pressure. You will act as a subject matter expert, contributing to training materials and best practice guidelines for technical support. This is an excellent opportunity to utilize your passion for automotive technology in a remote setting, making a significant impact on customer satisfaction and product reliability. Your ability to adapt to new technologies and provide exceptional technical guidance will be essential for success.
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