2 Lead Remote Technical Support Engineer Installation Maintenance jobs in whatjobs
Lead Remote Technical Support Engineer (Installation & Maintenance)
Posted 20 days ago
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Job Description
Our client is looking for a Lead Remote Technical Support Engineer to oversee and manage a team dedicated to the installation and maintenance of complex systems. This is a fully remote position, offering the flexibility to work from anywhere. You will be the primary point of contact for escalated technical issues, providing advanced troubleshooting and resolution for a variety of equipment and software. Your responsibilities will include developing and documenting standard operating procedures for remote support, training junior technicians, and ensuring timely and effective resolution of all client-reported problems. You will also play a crucial role in analyzing support data to identify recurring issues and implement preventative measures. This involves collaborating with engineering and product teams to provide feedback on product design and reliability, aiming to improve the overall installation and maintenance experience. The ideal candidate possesses deep technical knowledge in the relevant installation and maintenance domains, coupled with exceptional problem-solving and communication skills. You must be adept at guiding clients and team members through complex technical procedures remotely. Experience in team leadership and project management is essential. You will be responsible for monitoring team performance, conducting regular performance reviews, and fostering a collaborative and supportive remote work environment. This role demands a proactive approach to identifying potential system failures and developing proactive maintenance strategies. We expect a strong understanding of diagnostic tools and techniques, as well as the ability to quickly learn and master new technologies. The successful candidate will be a self-starter, capable of managing their workload efficiently and prioritizing tasks effectively in a fast-paced, remote setting. Your leadership will be key in maintaining high standards of technical support and customer satisfaction for our client's installed base of equipment and systems, ensuring operational uptime and longevity through expert remote guidance and proactive intervention.
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Lead Remote Technical Support Engineer (Installation & Maintenance)
Posted 12 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Remote Technical Support Engineer specializing in Installation & Maintenance to join their fully remote workforce. This critical role involves providing advanced technical support and guidance to field technicians and end-users globally, focusing on the installation, setup, troubleshooting, and maintenance of complex equipment and systems. You will be the primary point of escalation for challenging technical issues, requiring a profound understanding of electromechanical systems, network connectivity, and diagnostic procedures. Responsibilities include developing comprehensive troubleshooting guides, creating training materials for junior support staff, analyzing recurring technical problems to identify systemic improvements, and collaborating with engineering teams to provide feedback for product development. The ideal candidate will possess a strong background in a relevant technical field, such as industrial automation, telecommunications, or advanced manufacturing. Proven experience in a remote technical support or field service engineering role is essential. Excellent communication skills, both written and verbal, are required to effectively convey technical information and solutions. You must be adept at working independently, managing multiple complex issues simultaneously, and maintaining a high level of professionalism under pressure. Proficiency with remote access tools, diagnostic software, and ticketing systems is mandatory. A Bachelor's degree in Engineering (Mechanical, Electrical, or related field) or equivalent practical experience is required. This position offers the opportunity to significantly impact customer satisfaction and operational efficiency by ensuring the seamless functioning of our client's products and services through remote expertise. If you are a problem-solving expert passionate about technology and customer success in a remote environment, we encourage you to apply.
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