3 Remote Technical Support Engineer Installation Maintenance jobs in whatjobs
Remote Technical Support Engineer (Installation & Maintenance)
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and dedicated Remote Technical Support Engineer specializing in installation and maintenance services. This role is pivotal in providing remote assistance and troubleshooting for our diverse range of technical equipment and systems. You will be the first point of contact for clients experiencing issues or requiring guidance on installation and upkeep. Your primary responsibility will be to diagnose technical problems accurately and efficiently, offering clear, concise, and actionable solutions via phone, email, and video conferencing.
The role demands a deep understanding of mechanical and electrical systems, as well as excellent diagnostic capabilities. You will guide customers through complex installation procedures, ensuring that all steps are followed correctly to achieve optimal performance. For maintenance issues, you will assist clients in performing routine checks, identifying potential failures, and guiding them through troubleshooting steps or recommending necessary repairs. This position requires extensive knowledge of our product lines and the ability to adapt to new technologies quickly. You will document all support interactions, resolutions, and recurring issues to contribute to our knowledge base and identify areas for product improvement. Collaboration with field service teams and engineering departments is essential to escalate complex problems and ensure timely resolution. The ideal candidate will possess exceptional communication skills, patience, and a strong customer-centric approach, coupled with a robust technical background. This fully remote position offers the flexibility to work from anywhere while contributing significantly to client satisfaction and operational efficiency. You will play a crucial role in ensuring our clients can effectively utilize and maintain our products with minimal downtime. Your ability to translate technical jargon into understandable language for a non-technical audience will be a key asset.
Location: This is a fully remote position, allowing you to work from anywhere.
Qualifications:
The role demands a deep understanding of mechanical and electrical systems, as well as excellent diagnostic capabilities. You will guide customers through complex installation procedures, ensuring that all steps are followed correctly to achieve optimal performance. For maintenance issues, you will assist clients in performing routine checks, identifying potential failures, and guiding them through troubleshooting steps or recommending necessary repairs. This position requires extensive knowledge of our product lines and the ability to adapt to new technologies quickly. You will document all support interactions, resolutions, and recurring issues to contribute to our knowledge base and identify areas for product improvement. Collaboration with field service teams and engineering departments is essential to escalate complex problems and ensure timely resolution. The ideal candidate will possess exceptional communication skills, patience, and a strong customer-centric approach, coupled with a robust technical background. This fully remote position offers the flexibility to work from anywhere while contributing significantly to client satisfaction and operational efficiency. You will play a crucial role in ensuring our clients can effectively utilize and maintain our products with minimal downtime. Your ability to translate technical jargon into understandable language for a non-technical audience will be a key asset.
Location: This is a fully remote position, allowing you to work from anywhere.
Qualifications:
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 5 years of experience in technical support, installation, or maintenance of complex systems.
- Proven ability to troubleshoot and diagnose hardware and software issues remotely.
- Strong understanding of electrical and mechanical principles.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency in using remote diagnostic tools and ticketing systems.
- Ability to interpret technical manuals and schematics.
- Experience working with diverse clientele.
- Self-motivated with the ability to manage time effectively in a remote environment.
This advertiser has chosen not to accept applicants from your region.
0
Remote Technical Support Engineer - Installation & Maintenance
Posted 17 days ago
Job Viewed
Job Description
Our client, a leading provider of specialized equipment, is seeking a skilled and dedicated Technical Support Engineer to join their fully remote team. In this role, you will be responsible for providing expert remote support for the installation and maintenance of our products. You will troubleshoot technical issues, guide customers through installation procedures, and offer solutions to ensure optimal performance. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and the ability to communicate complex technical information clearly and concisely to a diverse user base. This position requires a self-motivated individual who can work independently and manage their time effectively in a remote setting.
Responsibilities:
Responsibilities:
- Provide remote technical support for product installation and maintenance.
- Troubleshoot and diagnose hardware and software issues remotely.
- Guide customers through step-by-step installation processes via phone, video calls, and remote access tools.
- Develop and maintain technical documentation, including user manuals, FAQs, and troubleshooting guides.
- Escalate complex technical issues to senior engineers or development teams when necessary.
- Analyze recurring issues and provide feedback to product development teams for improvements.
- Monitor system performance and proactively identify potential problems.
- Conduct remote training sessions for customers on product usage and maintenance.
- Ensure high levels of customer satisfaction through prompt and effective support.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field.
- Minimum of 3 years of experience in technical support, installation, or maintenance of complex systems.
- Strong understanding of hardware, software, and network troubleshooting.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Proficiency in using remote support tools and diagnostic software.
- Ability to work independently and manage multiple support tickets simultaneously.
- Experience with ticketing systems and knowledge base management.
- Strong problem-solving and analytical skills.
- Must be legally authorized to work in Kenya and possess a valid Kenyan ID or work permit.
This advertiser has chosen not to accept applicants from your region.
1
Remote Technical Support Engineer - Installation & Maintenance
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a skilled and proactive Remote Technical Support Engineer specializing in Installation & Maintenance to join their dynamic team. This fully remote position will involve providing expert technical assistance and guidance to clients and field technicians regarding the installation, configuration, troubleshooting, and maintenance of our client's innovative products and systems. You will be the first point of contact for complex technical inquiries, diagnosing issues, and offering effective solutions via phone, email, and remote access tools. Your responsibilities will include developing and maintaining comprehensive technical documentation, including installation manuals, troubleshooting guides, and FAQs. You will also play a crucial role in training junior support staff and field engineers on new products and procedures. The ideal candidate possesses a strong background in electrical or mechanical systems, with a proven ability to understand intricate technical specifications. Exceptional analytical and problem-solving skills are essential, coupled with a keen eye for detail. You must be adept at explaining technical concepts clearly and concisely to a diverse audience, ranging from end-users to highly technical professionals. Proficiency in using remote diagnostic tools and ticketing systems is a must. This role requires a self-starter with excellent time management skills, capable of working independently and efficiently in a remote environment. A passion for technology and a commitment to delivering outstanding customer support are highly valued. You will collaborate closely with the engineering and product development teams to identify recurring issues and contribute to product improvements. This is an excellent opportunity to leverage your technical expertise in a challenging and rewarding remote role. We are seeking individuals who are adaptable, eager to learn, and dedicated to ensuring our client's products perform optimally. Your contribution will be vital in maintaining client satisfaction and upholding the reputation of our client for quality and reliability. The ability to manage multiple priorities and respond effectively to urgent requests is paramount.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Remote technical support engineer installation maintenance Jobs in Kenya !
2