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Job Description
Unilever is currently hiring for a CD IT Manager
Function: Customer Development Excellence Reports to: CD Excellence ManagerLocation: Kenya Terms & Conditions: Full time, onsite
The CD IT Manager is responsible for leading Customer Development IT operations, master data governance, business reporting, systems support, and technology projects to enable efficient field sales execution. The role ensures the integrity of master data, reliability of sales systems, timely business reporting, and effective support of Customer Development technology platforms, including Lever Edge.
Key AccountabilitiesMaster Data Management & Governance
+ Own and oversee the creation, maintenance, and governance of Customer Development master data.
+ Ensure master data accuracy, completeness, consistency, and compliance with company standards.
+ Develop and maintain master data policies, procedures, and controls.
+ Work closely with the U2K2 Master Data Management Team to ensure seamless integration and quality of master data across systems.
+ Systems Support & Operations
+ Lead the management of the Service Desk and Lever Edge Support Team.
+ Ensure timely resolution of system incidents, user queries, and technical issues.
+ Monitor system performance and implement corrective actions to minimize downtime.
+ Serve as the primary escalation point for Customer Development systems-related issues.
IT Projects & Continuous Improvement
+ Manage the deployment of new IT solutions, enhancements, and change requests.
+ Coordinate system testing, user acceptance testing (UAT), deployment, and post-implementation support.
+ Drive continuous improvement initiatives to enhance system effectiveness and user experience.
+ Support digital transformation projects within Customer Development.
Reporting & Analytics
+ Develop, maintain, and automate business reporting templates and dashboards.
+ Generate and distribute key LeverEdge reports, including:
+ Perfect Store Reports
+ EFOS Reports
+ FCS Reports
+ COTC Reports by FSR
+ Outlet Detail Reports
+ Provide insights and analysis to support business decision-making and performance improvement.
Stakeholder Management
+ Act as the key liaison between Field Sales Teams and Head Office.
+ Represent Customer Development in regional LeverEdge and systems governance meetings.
+ Collaborate with internal and external stakeholders to improve business processes and technology solutions.
+ Process Governance & Compliance
+ Serve as the custodian of LeverEdge Standard Operating Procedures (SOPs) and business processes.
+ Ensure adherence to IT governance, data management, and system control requirements.
+ Act as the primary contact for LeverEdge and Customer Development systems audits.
+ Implement corrective actions arising from audit findings.
Team Leadership
+ Lead and manage the CD IT team, ensuring effective resource allocation and performance management.
+ Build team capabilities through coaching, training, and development.
+ Establish clear objectives and performance expectations for team members.
+ Field Sales Payments Administration
+ Oversee the accurate calculation and processing of field sales allowances and incentive payments, including:
+ Lunch Allowance
+ Car Running Allowance
+ Sales Force Incentive (SFI)
+ Distributor Sales Incentive (DSI)
+ Ensure timely payment processing and compliance with established policies.
+ Key Performance Indicators (KPIs)
+ Master data accuracy and completeness.
+ Service Desk SLA compliance.
+ Systems uptime and availability.
+ Timeliness and accuracy of business reports.
+ Successful delivery of IT projects and enhancements.
+ Audit compliance and closure of action items.
+ User satisfaction with CD systems and support services.
+ Accuracy and timeliness of field sales incentive and allowance payments.
Qualifications & Experience
+ Bachelor's degree in information technology, Computer Science, Information Systems, Business Information Technology, or a related field.
+ 5+ years' experience in IT systems management, sales systems support, or master data management.
+ Experience managing business applications and reporting platforms.
+ Experience leading teams and managing stakeholders across functions.
+ Experience with field sales automation systems (LeverEdge experience preferred).
Unilever Behaviors
+ Care Deeply: We care deeply about how consumers experience our brands every day, everywhere; about our people's growth and development, and our impact on the planet. We care about our performance, to a point where it hurts when we don't win.
+ Focus on What Counts: We ruthlessly prioritise what truly matters, and so do fewer things brilliantly. We set clear goals & direction and recognise others for maximum impact.
+ Stay Three Steps Ahead: We think boldly and creatively to make breakthroughs in performance. We are always curious and confident - anticipating and staying ahead of consumer needs and external trends, to beat the competition.
+ Deliver with Excellence: We deliver excellence in what we do at pace. We take personal ownership and hold each other to account - always finding a way to do what we said we will do.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
#LI-Onsite
Job Category: Customer Development
Job Type: Full time
Industry:
Function: Customer Development Excellence Reports to: CD Excellence ManagerLocation: Kenya Terms & Conditions: Full time, onsite
The CD IT Manager is responsible for leading Customer Development IT operations, master data governance, business reporting, systems support, and technology projects to enable efficient field sales execution. The role ensures the integrity of master data, reliability of sales systems, timely business reporting, and effective support of Customer Development technology platforms, including Lever Edge.
Key AccountabilitiesMaster Data Management & Governance
+ Own and oversee the creation, maintenance, and governance of Customer Development master data.
+ Ensure master data accuracy, completeness, consistency, and compliance with company standards.
+ Develop and maintain master data policies, procedures, and controls.
+ Work closely with the U2K2 Master Data Management Team to ensure seamless integration and quality of master data across systems.
+ Systems Support & Operations
+ Lead the management of the Service Desk and Lever Edge Support Team.
+ Ensure timely resolution of system incidents, user queries, and technical issues.
+ Monitor system performance and implement corrective actions to minimize downtime.
+ Serve as the primary escalation point for Customer Development systems-related issues.
IT Projects & Continuous Improvement
+ Manage the deployment of new IT solutions, enhancements, and change requests.
+ Coordinate system testing, user acceptance testing (UAT), deployment, and post-implementation support.
+ Drive continuous improvement initiatives to enhance system effectiveness and user experience.
+ Support digital transformation projects within Customer Development.
Reporting & Analytics
+ Develop, maintain, and automate business reporting templates and dashboards.
+ Generate and distribute key LeverEdge reports, including:
+ Perfect Store Reports
+ EFOS Reports
+ FCS Reports
+ COTC Reports by FSR
+ Outlet Detail Reports
+ Provide insights and analysis to support business decision-making and performance improvement.
Stakeholder Management
+ Act as the key liaison between Field Sales Teams and Head Office.
+ Represent Customer Development in regional LeverEdge and systems governance meetings.
+ Collaborate with internal and external stakeholders to improve business processes and technology solutions.
+ Process Governance & Compliance
+ Serve as the custodian of LeverEdge Standard Operating Procedures (SOPs) and business processes.
+ Ensure adherence to IT governance, data management, and system control requirements.
+ Act as the primary contact for LeverEdge and Customer Development systems audits.
+ Implement corrective actions arising from audit findings.
Team Leadership
+ Lead and manage the CD IT team, ensuring effective resource allocation and performance management.
+ Build team capabilities through coaching, training, and development.
+ Establish clear objectives and performance expectations for team members.
+ Field Sales Payments Administration
+ Oversee the accurate calculation and processing of field sales allowances and incentive payments, including:
+ Lunch Allowance
+ Car Running Allowance
+ Sales Force Incentive (SFI)
+ Distributor Sales Incentive (DSI)
+ Ensure timely payment processing and compliance with established policies.
+ Key Performance Indicators (KPIs)
+ Master data accuracy and completeness.
+ Service Desk SLA compliance.
+ Systems uptime and availability.
+ Timeliness and accuracy of business reports.
+ Successful delivery of IT projects and enhancements.
+ Audit compliance and closure of action items.
+ User satisfaction with CD systems and support services.
+ Accuracy and timeliness of field sales incentive and allowance payments.
Qualifications & Experience
+ Bachelor's degree in information technology, Computer Science, Information Systems, Business Information Technology, or a related field.
+ 5+ years' experience in IT systems management, sales systems support, or master data management.
+ Experience managing business applications and reporting platforms.
+ Experience leading teams and managing stakeholders across functions.
+ Experience with field sales automation systems (LeverEdge experience preferred).
Unilever Behaviors
+ Care Deeply: We care deeply about how consumers experience our brands every day, everywhere; about our people's growth and development, and our impact on the planet. We care about our performance, to a point where it hurts when we don't win.
+ Focus on What Counts: We ruthlessly prioritise what truly matters, and so do fewer things brilliantly. We set clear goals & direction and recognise others for maximum impact.
+ Stay Three Steps Ahead: We think boldly and creatively to make breakthroughs in performance. We are always curious and confident - anticipating and staying ahead of consumer needs and external trends, to beat the competition.
+ Deliver with Excellence: We deliver excellence in what we do at pace. We take personal ownership and hold each other to account - always finding a way to do what we said we will do.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
#LI-Onsite
Job Category: Customer Development
Job Type: Full time
Industry:
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Job Description
Job Title: Group Product Manager
Business Unit: Sun Pharma East Africa Ltd
Location: Nairobi
At Sun Pharma, we commit to helping youCreate your own sunshine by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community. Are You Ready to Create Your Own Sunshine?
As you enter the Sun Pharma world, youll find yourself becoming Better every day through continuous progress. Exhibit self-drive as you Take charge and lead with confidence. Additionally, demonstrate a collaborative spirit, knowing that we Thrive together and support each others journeys.
**JOB SUMMARY:** As a Group Product Manager (GPM) within Marketing, you will usually be office based. The **Group Product Manager (GPM)** provides **strategic leadership and end-to-end ownership** of the country brand portfolio, driving the development and execution of **HCP-focused marketing strategies** that deliver sustained **revenue growth, market share expansion, and long-term profitability** .
The role **encompasses cross-functional stakeholders** , translates market intelligence into actionable strategies, and **shapes KOL engagement and development** to strengthen brand positioning and competitive advantage. The role is accountable for **rigorous KPI governance** , excellence in execution, and continuous optimization of marketing initiatives.
**RESPONSIBILITIES:**
+ Development, collaboration, implementation, & accountability for strategic and operational plans which optimize profitability, market share, and revenue growth for a brand portfolio in the short and long term.
+ Applicant to lead various assignments to help the BU meet overall BU business goals
+ Development of marketing and promotional plans for products to support the end consumers need
+ Monitor business performance and support the portfolio with the help of regular tracking
+ Market intelligence through primary research and customer connect
+ Writing and executing strategic business and marketing plans in collaboration with important prescribers, opinion leaders, round tables, and other advisory groups
+ Joint financial responsibility for budgets (advertising and promotion, conferences and symposia, sales brochures and other product documentation, website content, literature), as well as analysis of budget income and costs
+ Initiating and coordinating marketing activities and projects
+ Presentation to staff and training field staff for the sameVisiting national and international congresses, hospitals, and key opinion leaders (KOLs);
+ Translating the corporate brand strategy in close collaboration with headquarters, together with logos and visuals, working with corporate product budgets (approval for expenditure on projects, local communication strategies), and providing input into corporate product strategy;
+ Discussion partner for first, second, and third-line professionals such as medical specialists, pharmacists, and other medical professionals, and for other DMU members (decision-making units) such as local and national formulary committees and insurance companies;
+ Organizing advisory councils, acting as a discussion leader or chairman, or giving product presentations.
+ Collaboration with internal & external media to ensure the proper execution of strategies
**Job Requirements**
Educational Qualification: B. Pharm / M. Pharm & MBA
Experience: 10 to 15 years previous work experience.
Skills required include:
+ Demonstrable success in marketing or sales;
+ Strategic insight;
+ Effective networking skills and planning ability;
+ Creativity and persuasiveness;
+ Analytical and conceptual strength;
+ A strong and inspiring personality;
+ Self-starting and entrepreneurial.
Your Success Matters to Us
At Sun Pharma, your success and well-being are our top priorities! We provide robust benefits and opportunities to foster personal and professional growth.Join us at Sun Pharma, where every day is an opportunity to grow, collaborate, and make a lasting impact. Lets create a brighter future together!
**Disclaimer:** The preceding job description has been designed to indicate the general nature and level of work performed by employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of incumbent(s).
We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.
Business Unit: Sun Pharma East Africa Ltd
Location: Nairobi
At Sun Pharma, we commit to helping youCreate your own sunshine by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community. Are You Ready to Create Your Own Sunshine?
As you enter the Sun Pharma world, youll find yourself becoming Better every day through continuous progress. Exhibit self-drive as you Take charge and lead with confidence. Additionally, demonstrate a collaborative spirit, knowing that we Thrive together and support each others journeys.
**JOB SUMMARY:** As a Group Product Manager (GPM) within Marketing, you will usually be office based. The **Group Product Manager (GPM)** provides **strategic leadership and end-to-end ownership** of the country brand portfolio, driving the development and execution of **HCP-focused marketing strategies** that deliver sustained **revenue growth, market share expansion, and long-term profitability** .
The role **encompasses cross-functional stakeholders** , translates market intelligence into actionable strategies, and **shapes KOL engagement and development** to strengthen brand positioning and competitive advantage. The role is accountable for **rigorous KPI governance** , excellence in execution, and continuous optimization of marketing initiatives.
**RESPONSIBILITIES:**
+ Development, collaboration, implementation, & accountability for strategic and operational plans which optimize profitability, market share, and revenue growth for a brand portfolio in the short and long term.
+ Applicant to lead various assignments to help the BU meet overall BU business goals
+ Development of marketing and promotional plans for products to support the end consumers need
+ Monitor business performance and support the portfolio with the help of regular tracking
+ Market intelligence through primary research and customer connect
+ Writing and executing strategic business and marketing plans in collaboration with important prescribers, opinion leaders, round tables, and other advisory groups
+ Joint financial responsibility for budgets (advertising and promotion, conferences and symposia, sales brochures and other product documentation, website content, literature), as well as analysis of budget income and costs
+ Initiating and coordinating marketing activities and projects
+ Presentation to staff and training field staff for the sameVisiting national and international congresses, hospitals, and key opinion leaders (KOLs);
+ Translating the corporate brand strategy in close collaboration with headquarters, together with logos and visuals, working with corporate product budgets (approval for expenditure on projects, local communication strategies), and providing input into corporate product strategy;
+ Discussion partner for first, second, and third-line professionals such as medical specialists, pharmacists, and other medical professionals, and for other DMU members (decision-making units) such as local and national formulary committees and insurance companies;
+ Organizing advisory councils, acting as a discussion leader or chairman, or giving product presentations.
+ Collaboration with internal & external media to ensure the proper execution of strategies
**Job Requirements**
Educational Qualification: B. Pharm / M. Pharm & MBA
Experience: 10 to 15 years previous work experience.
Skills required include:
+ Demonstrable success in marketing or sales;
+ Strategic insight;
+ Effective networking skills and planning ability;
+ Creativity and persuasiveness;
+ Analytical and conceptual strength;
+ A strong and inspiring personality;
+ Self-starting and entrepreneurial.
Your Success Matters to Us
At Sun Pharma, your success and well-being are our top priorities! We provide robust benefits and opportunities to foster personal and professional growth.Join us at Sun Pharma, where every day is an opportunity to grow, collaborate, and make a lasting impact. Lets create a brighter future together!
**Disclaimer:** The preceding job description has been designed to indicate the general nature and level of work performed by employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of incumbent(s).
We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.
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1
Bilingual Provider Network Manager (French & English) - Senegal
Nairobi
The Cigna Group
Posted 16 days ago
Job Viewed
Job Description
**Bilingual Provider Network Manager (French & English) - Senegal**
**About the Role**
**Location: Senegal (Mandatory)**
We are seeking a **French and English Bilingual Provider Network Manager** to join our Africa Network Management team. This role is specifically designed for professionals who are fluent in both **French and English** , enabling effective engagement with healthcare providers, internal stakeholders, and business partners across diverse African markets.
Based in **Senegal** , you will play a critical role in strengthening and expanding provider relationships across Francophone and Anglophone regions. Working closely with regional and global stakeholders, you will help deliver exceptional provider experiences, support network growth, improve operational performance, and ensure access to high-quality healthcare services for our customers.
As a trusted partner to healthcare providers, you will manage the provider lifecycle from onboarding and education through relationship management, performance monitoring, operational support, reconciliation activities, issue resolution, and continuous engagement. Your ability to communicate seamlessly in both French and English will be essential to driving collaboration, resolving complex issues, and supporting strategic network objectives across Africa.
**Key Responsibilities**
Provider Relationship Management
+ Develop, manage, and strengthen relationships with healthcare providers, including hospitals, clinics, pharmacies, laboratories, and physician groups across assigned African markets.
+ Serve as the primary relationship owner for a portfolio of providers, ensuring high levels of engagement, satisfaction, and partnership.
+ Conduct regular provider meetings, business reviews, and site visits to maintain strong working relationships and identify improvement opportunities.
Provider Onboarding & Education
+ Lead provider onboarding activities and ensure providers are fully informed on operational processes, billing requirements, digital tools, policies, and service standards.
+ Deliver provider training and education in both **French and English** as required.
Operational Support & Issue Resolution
+ Manage provider inquiries, complaints, escalations, payment concerns, and service-related issues through effective cross-functional collaboration.
+ Resolve provider challenges in a timely and professional manner while maintaining positive provider relationships.
+ Support providers in understanding reconciliation outcomes and resolving billing and payment-related queries.
Performance Management & Network Development
+ Monitor provider performance, service delivery, operational KPIs, and reimbursement trends to identify risks and opportunities.
+ Analyze provider data and market trends to support network optimization, affordability initiatives, and access-to-care objectives.
+ Partner with the Africa Network Management team to identify network expansion opportunities and address service gaps.
Strategic & Market Intelligence
+ Maintain a strong understanding of healthcare market dynamics, provider landscapes, and regulatory developments across Africa.
+ Provide regular market intelligence and recommendations that support network strategy and business objectives.
+ Share insights and best practices with regional and global stakeholders to drive continuous improvement.
Reporting & Stakeholder Management
+ Prepare business reports, presentations, provider performance updates, and network management reports.
+ Represent Africa Network Management during provider engagements, regional initiatives, and strategic discussions.
+ Collaborate effectively with stakeholders across multiple countries, functions, cultures, and time zones.
**Required Qualifications**
Location Requirement: **Must be currently based in Senegal or have authorization to work in Senegal.**
Language Requirement (Essential): **Full professional fluency in both French and English is mandatory.**
The successful candidate must be able to:
+ Conduct provider meetings and negotiations in both French and English.
+ Prepare professional reports, presentations, and communications in both languages.
+ Engage confidently with providers and stakeholders across Francophone and Anglophone Africa.
+ Navigate multicultural environments where bilingual communication is critical to success.
**_Applications from candidates who do not possess professional fluency in both French and English will not be considered._**
**Experience**
+ Minimum of **3 years' experience** in Provider Relations, Provider Network Management, Network Operations, Healthcare Operations, Account Management, or a similar provider-facing role.
+ Experience working with healthcare providers and managing external stakeholder relationships.
+ Exposure to regional or multi-country healthcare environments is highly desirable.
**Skills & Competencies**
+ Strong relationship management skills with the ability to build and maintain effective partnerships with healthcare providers and internal stakeholders.
+ Excellent communication, presentation, and negotiation skills in both **French and English** .
+ Strong analytical and problem-solving abilities, with experience interpreting data and identifying improvement opportunities.
+ Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
+ Proficient in Microsoft Office applications, particularly Excel; experience with CRM or provider management systems is advantageous.
+ Self-motivated, accountable, and results-driven, with the ability to work effectively both independently and within multicultural, cross-functional teams.
**Additional Requirements**
+ Willingness and ability to travel up to **20%** of working time across Africa.
+ Ability to work effectively across multiple countries, cultures, and time zones.
+ Passion for delivering exceptional service and strengthening provider partnerships.
+ Commitment to improving healthcare access, provider experience, and network performance across Africa.
**Why This Role Matters**
This is an exciting opportunity for a **French-English bilingual professional based in Senegal** to play a key role in shaping provider relationships across Africa. Your language capabilities, relationship management expertise, and healthcare network experience will directly contribute to expanding access to quality care, enhancing provider engagement, and supporting the growth of a world-class healthcare network across **both Francophone and Anglophone** markets.
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
**About the Role**
**Location: Senegal (Mandatory)**
We are seeking a **French and English Bilingual Provider Network Manager** to join our Africa Network Management team. This role is specifically designed for professionals who are fluent in both **French and English** , enabling effective engagement with healthcare providers, internal stakeholders, and business partners across diverse African markets.
Based in **Senegal** , you will play a critical role in strengthening and expanding provider relationships across Francophone and Anglophone regions. Working closely with regional and global stakeholders, you will help deliver exceptional provider experiences, support network growth, improve operational performance, and ensure access to high-quality healthcare services for our customers.
As a trusted partner to healthcare providers, you will manage the provider lifecycle from onboarding and education through relationship management, performance monitoring, operational support, reconciliation activities, issue resolution, and continuous engagement. Your ability to communicate seamlessly in both French and English will be essential to driving collaboration, resolving complex issues, and supporting strategic network objectives across Africa.
**Key Responsibilities**
Provider Relationship Management
+ Develop, manage, and strengthen relationships with healthcare providers, including hospitals, clinics, pharmacies, laboratories, and physician groups across assigned African markets.
+ Serve as the primary relationship owner for a portfolio of providers, ensuring high levels of engagement, satisfaction, and partnership.
+ Conduct regular provider meetings, business reviews, and site visits to maintain strong working relationships and identify improvement opportunities.
Provider Onboarding & Education
+ Lead provider onboarding activities and ensure providers are fully informed on operational processes, billing requirements, digital tools, policies, and service standards.
+ Deliver provider training and education in both **French and English** as required.
Operational Support & Issue Resolution
+ Manage provider inquiries, complaints, escalations, payment concerns, and service-related issues through effective cross-functional collaboration.
+ Resolve provider challenges in a timely and professional manner while maintaining positive provider relationships.
+ Support providers in understanding reconciliation outcomes and resolving billing and payment-related queries.
Performance Management & Network Development
+ Monitor provider performance, service delivery, operational KPIs, and reimbursement trends to identify risks and opportunities.
+ Analyze provider data and market trends to support network optimization, affordability initiatives, and access-to-care objectives.
+ Partner with the Africa Network Management team to identify network expansion opportunities and address service gaps.
Strategic & Market Intelligence
+ Maintain a strong understanding of healthcare market dynamics, provider landscapes, and regulatory developments across Africa.
+ Provide regular market intelligence and recommendations that support network strategy and business objectives.
+ Share insights and best practices with regional and global stakeholders to drive continuous improvement.
Reporting & Stakeholder Management
+ Prepare business reports, presentations, provider performance updates, and network management reports.
+ Represent Africa Network Management during provider engagements, regional initiatives, and strategic discussions.
+ Collaborate effectively with stakeholders across multiple countries, functions, cultures, and time zones.
**Required Qualifications**
Location Requirement: **Must be currently based in Senegal or have authorization to work in Senegal.**
Language Requirement (Essential): **Full professional fluency in both French and English is mandatory.**
The successful candidate must be able to:
+ Conduct provider meetings and negotiations in both French and English.
+ Prepare professional reports, presentations, and communications in both languages.
+ Engage confidently with providers and stakeholders across Francophone and Anglophone Africa.
+ Navigate multicultural environments where bilingual communication is critical to success.
**_Applications from candidates who do not possess professional fluency in both French and English will not be considered._**
**Experience**
+ Minimum of **3 years' experience** in Provider Relations, Provider Network Management, Network Operations, Healthcare Operations, Account Management, or a similar provider-facing role.
+ Experience working with healthcare providers and managing external stakeholder relationships.
+ Exposure to regional or multi-country healthcare environments is highly desirable.
**Skills & Competencies**
+ Strong relationship management skills with the ability to build and maintain effective partnerships with healthcare providers and internal stakeholders.
+ Excellent communication, presentation, and negotiation skills in both **French and English** .
+ Strong analytical and problem-solving abilities, with experience interpreting data and identifying improvement opportunities.
+ Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
+ Proficient in Microsoft Office applications, particularly Excel; experience with CRM or provider management systems is advantageous.
+ Self-motivated, accountable, and results-driven, with the ability to work effectively both independently and within multicultural, cross-functional teams.
**Additional Requirements**
+ Willingness and ability to travel up to **20%** of working time across Africa.
+ Ability to work effectively across multiple countries, cultures, and time zones.
+ Passion for delivering exceptional service and strengthening provider partnerships.
+ Commitment to improving healthcare access, provider experience, and network performance across Africa.
**Why This Role Matters**
This is an exciting opportunity for a **French-English bilingual professional based in Senegal** to play a key role in shaping provider relationships across Africa. Your language capabilities, relationship management expertise, and healthcare network experience will directly contribute to expanding access to quality care, enhancing provider engagement, and supporting the growth of a world-class healthcare network across **both Francophone and Anglophone** markets.
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
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Apply Now
2