783 Principal Talent Acquisition Specialist jobs in Nairobi

• Develop and implement comprehensive talent acquisition strategies to attract high-caliber technology professionals.
• Manage the end-to-end recruitment process for complex and senior-level tech roles.
• Source, screen, and interview candidates, assessing both technical skills and cultural fit.
• Build and nurture strong talent pipelines for critical and hard-to-fill positions.
• Partner closely with hiring managers to define job requirements, develop interview plans, and ensure a seamless hiring process.
• Lead employer branding initiatives to enhance the company's appeal to top talent.
• Utilize various sourcing channels, including professional networks, job boards, social media, and recruitment events.
• Track and analyze recruitment metrics to identify areas for improvement and report on key performance indicators.
• Ensure a positive candidate experience throughout the recruitment process.
• Stay abreast of emerging trends in technology recruitment and talent acquisition best practices.

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum of 7 years of experience in talent acquisition, with a strong specialization in recruiting for technical roles within the technology sector.
• Proven success in sourcing and hiring for a wide range of tech positions, including engineering, data science, product management, and cybersecurity.
• In-depth knowledge of various recruitment technologies, ATS systems, and sourcing tools (e.g., LinkedIn Recruiter, boolean search).
• Exceptional understanding of technical concepts and the ability to effectively assess technical candidates.
• Strong negotiation, communication, and interpersonal skills.
• Ability to work independently, manage a high volume of requisitions, and prioritize effectively in a remote environment.
• Strategic thinking and the ability to develop innovative recruitment solutions.
• Demonstrated experience in employer branding and candidate experience initiatives.
• SHRM-CP or PHR certification is a plus.

We are looking for a Telesales QA Analyst to join our Customer Retention Team; as we scale up and drive digital and financial inclusion across our markets.
About The Job
The Telesales
QA Analyst
ensures high levels of
First Call Resolution (FCR), Customer Satisfaction
, and compliance with company standards by monitoring and analyzing telesales interactions. The role drives continuous improvement through call evaluations, process refinement, and actionable insights.

What You'll Do

• Call Monitoring & Analysis
• Evaluate telesales calls to ensure adherence to call-handling standards, scripts, compliance, and customer experience guidelines.
• Identify quality gaps and trends impacting performance.
• Reporting & Recommendations
• Prepare regular quality performance reports for Telesales Management.
• Provide actionable recommendations to improve sales conversion, efficiency, and customer experience across CRM systems.

3
.
Quality Assurance Support

• Enforce QA processes and standards to ensure consistent and uncompromised service delivery.
• Partner with compliance and training teams to align QA practices with business objectives.

4
.
Process Design & Improvement

• Design, update, and document quality and compliance processes as business needs evolve.
• Proactively recommend process enhancements that improve agent productivity and customer experience.

5
.
Industry Trends & Benchmarking

• Stay informed on emerging call center QA practices, tools, and technologies.
• Benchmark against best practices to introduce innovative strategies that strengthen customer trust and loyalty.

6
.
Surveys & Feedback

• Conduct customer and agent satisfaction surveys to assess experience and gather insights.
• Recommend corrective actions to address recurring concerns.
• Coaching & Insights
• Partner with team leaders to coach telesales representatives using QA insights.
• Deliver feedback sessions that are constructive, supportive, and performance driven.

Experience/ Skills & Competencies/ Licences & Certifications/ Education Required

• Diploma in a relevant field (Business, Communication, Customer Service, or related)
• Over 2-3 years' experience as a Telesales Representative QA experience will be an added advantage
• Sales-focused, customer-centric and diligent.
• Exceptional writing and communication skills.
• In-depth understanding of M-KOPA business.
• Data analysis capability and ability to influence data-driven decisions.
• Should be self-motivated & able to demonstrate a drive for results with a professional approach.

Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

• Manage the end-to-end onboarding process for new employees, ensuring a smooth and positive experience.
• Develop and implement engaging employee engagement programs and activities.
• Create and maintain HR policies and procedures related to onboarding and employee experience.
• Serve as a primary point of contact for employee inquiries regarding HR policies, benefits, and employment matters.
• Assist in the administration of HR information systems (HRIS) and employee data management.
• Conduct new hire orientations and introduce company culture, values, and expectations.
• Support HR initiatives related to employee retention, recognition, and professional development.
• Collaborate with department managers to understand their team's needs and provide HR support.
• Maintain confidentiality of all employee information.
• Assist in the preparation of HR reports and analytics related to onboarding and engagement metrics.

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
• Minimum of 3 years of experience in Human Resources, with a focus on onboarding, employee relations, or engagement.
• Familiarity with HR best practices and employment law.
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills, with the ability to build rapport with employees at all levels.
• Proficiency in HRIS systems and standard office software (e.g., MS Office Suite).
• Ability to work independently and manage tasks effectively in a hybrid remote setup.
• A proactive and solutions-oriented approach to problem-solving.
• Discretion and ability to handle sensitive information with confidentiality.
• Experience in organizing events or managing employee programs is a plus.

• Bachelor's degree in Business Administration, Human Resources, Marketing, or a related field.
• Minimum of 5 years of experience in recruitment, with a significant focus on executive search or high-volume senior-level placements.
• Proven track record of successfully filling niche and senior leadership positions.
• Demonstrated ability to build and maintain strong client and candidate relationships.
• Excellent interviewing, assessment, and negotiation skills.
• Strong business development and client management capabilities.
• In-depth knowledge of various industry sectors and their talent needs.
• Exceptional communication, presentation, and interpersonal skills.
• Familiarity with recruitment technologies and CRM systems.
• Resilience, drive, and a results-oriented mindset.

Result of Service

In consultation with UNEP and ACCESS consortium partners, the consultant will deliver the following activities: Activity 1 - Translate pilot results into actionable policy and planning recommendations at local, national, and regional levels. i) Synthesis of Pilot Learnings: Collect, document, and synthesise lessons learned, successes, and challenges from the six ACCESS pilot projects. ii) Policy Mapping: Identify and review relevant local, sub-national, and national transport, mobility, digitalisation, and gender policies in Argentina, Brazil, Colombia, Ecuador, Mexico, and Peru. iii) Gap and Opportunity Analysis: Compare pilot learnings against existing policy frameworks to highlight gaps, inconsistencies, and opportunities for mainstreaming innovative approaches. iv) Draft Country-Specific Recommendations: Develop tailored recommendations for each of the six countries, showing how pilot findings can be embedded into ongoing or upcoming policies, strategies, or plans. v) Regional Knowledge Product: Produce a consolidated regional brief that identifies cross-cutting themes and opportunities for regional alignment and peer learning. vi) Consultation and Validation: Organise consultative discussions with national counterparts, consortium partners, and regional actors to validate recommendations. vii) Policy Influence Pathways: Develop practical guidance on entry points and strategies for engaging decision-makers, including timing, framing, and stakeholder mapping, to facilitate uptake of recommendations. Activity 2 - Identify project synergies and strengthen outreach to enhance visibility and collaboration. i) Mapping of Synergies: Review ACCESS activities and outputs to identify potential complementarities with other international, regional, and national initiatives in sustainable mobility, digitalisation, and gender. ii) Stakeholder Scanning: Identify priority organisations, networks, and platforms (e.g., UN agencies, development banks, regional bodies, research centres, NGOs) with which ACCESS can establish or strengthen collaboration. iii) Proactive Engagement: Support UNEP and consortium partners in initiating and following up with selected organisations to lock in synergies and define concrete areas of cooperation. iv) Visibility and Communication: Draft short briefs, talking points, and presentations to showcase ACCESS results and opportunities for collaboration in external events and bilateral meetings. v) Knowledge Exchange Facilitation: Help organise and contribute to cross-project exchanges (webinars, workshops, peer-to-peer dialogues) that highlight ACCESS learnings and foster joint initiatives. vi) Tracking and Reporting: Document engagement outcomes and synergies achieved, including opportunities leveraged, joint activities initiated, and contributions to ACCESS visibility. Activity 3. Facilitate public–private data sharing and establish long-term collaboration frameworks. i) Landscape Analysis: Map key public and private sector stakeholders relevant to mobility and digitalisation data in the six pilot countries. ii) Barriers and Incentives Review: Identify barriers to data sharing (legal, institutional, technical, trust-related) and document good practices or incentives that can encourage collaboration. iii) Dialogue Facilitation: Convene structured dialogues and trust-building sessions between public and private actors to address concerns, align interests, and promote win–win solutions. iv) Data Sharing Frameworks: Develop draft frameworks, agreements, or guidelines that outline roles, responsibilities, governance, and safeguards for long-term collaboration. v) Capacity Support: Provide technical advice on standards, interoperability, and safeguards (e.g., privacy, security, responsible use) to enable sustainable data collaboration. vi) Sustainability Planning: Propose mechanisms to sustain public–private data partnerships beyond the project lifecycle, including incentives, institutional anchoring, and monitoring arrangements. Activity 4. Provide on-demand technical support to UNEP and consortium partners. i) Knowledge Product Development: Develop dedicated knowledge products on transport digitalisation relevant to ACCESS project such as featuring ACCESS case studies and technical insights; translate and adapt into both Spanish and English. ii) Capacity Building: Design and deliver capacity-building sessions (virtual or in-person) based on the knowledge product, tailored for policymakers, practitioners, and consortium members. iii) M&E Tracking Support: Provide technical assistance to UNEP in monitoring and evaluation processes, including gender-responsive data tracking, indicator refinement, and progress reporting. iv) Peer Review of Technical Outputs: Review and provide expert feedback on draft reports, toolkits, guidelines, and pilot documentation produced by consortium partners, ensuring integration of digitalisation, gender, and sustainable mobility considerations. v) Responsive Advisory Support: Provide on-demand technical inputs to UNEP and ACCESS partners as needed across project activities, ensuring timely and high-quality contributions.

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Expected duration

Duties and Responsibilities

Qualifications/special Skills
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Additional Information

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