452 Hr Specialist jobs in Kenya

• Develop and implement comprehensive quality assurance policies and procedures for all cleaning and sanitation services.
• Conduct regular remote inspections and audits of service delivery, using checklists and reporting tools.
• Analyze service performance data, identify trends, and implement corrective actions to address deficiencies.
• Develop and deliver remote training programs for cleaning staff on quality standards, safety protocols, and best practices.
• Monitor client feedback and satisfaction levels, proactively addressing any concerns.
• Ensure compliance with all relevant health, safety, and environmental regulations.
• Maintain detailed records of quality assurance activities, audits, and training.
• Collaborate with operational managers to continuously improve service quality and efficiency.
• Stay up-to-date with the latest innovations and best practices in the cleaning and sanitation industry.
• Prepare regular quality reports for senior management.

• Proven experience in a Quality Assurance or Management role, preferably within the cleaning, hospitality, or facilities management sectors.
• In-depth knowledge of cleaning and sanitation techniques, hygiene standards, and relevant regulatory requirements.
• Strong understanding of quality management systems and audit processes.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional organizational and time management abilities, with the capacity to manage tasks remotely.
• Proficiency in using quality management software and standard office applications.
• Strong communication, interpersonal, and training skills.
• Ability to work independently and motivate a remote team.
• A relevant certification in Quality Management or Sanitation is highly desirable.
• Bachelor's degree in a related field or equivalent practical experience.

We are looking for a Telesales QA Analyst to join our Customer Retention Team; as we scale up and drive digital and financial inclusion across our markets.
About The Job
The Telesales
QA Analyst
ensures high levels of
First Call Resolution (FCR), Customer Satisfaction
, and compliance with company standards by monitoring and analyzing telesales interactions. The role drives continuous improvement through call evaluations, process refinement, and actionable insights.

What You'll Do

• Call Monitoring & Analysis
• Evaluate telesales calls to ensure adherence to call-handling standards, scripts, compliance, and customer experience guidelines.
• Identify quality gaps and trends impacting performance.
• Reporting & Recommendations
• Prepare regular quality performance reports for Telesales Management.
• Provide actionable recommendations to improve sales conversion, efficiency, and customer experience across CRM systems.

3
.
Quality Assurance Support

• Enforce QA processes and standards to ensure consistent and uncompromised service delivery.
• Partner with compliance and training teams to align QA practices with business objectives.

4
.
Process Design & Improvement

• Design, update, and document quality and compliance processes as business needs evolve.
• Proactively recommend process enhancements that improve agent productivity and customer experience.

5
.
Industry Trends & Benchmarking

• Stay informed on emerging call center QA practices, tools, and technologies.
• Benchmark against best practices to introduce innovative strategies that strengthen customer trust and loyalty.

6
.
Surveys & Feedback

• Conduct customer and agent satisfaction surveys to assess experience and gather insights.
• Recommend corrective actions to address recurring concerns.
• Coaching & Insights
• Partner with team leaders to coach telesales representatives using QA insights.
• Deliver feedback sessions that are constructive, supportive, and performance driven.

Experience/ Skills & Competencies/ Licences & Certifications/ Education Required

• Diploma in a relevant field (Business, Communication, Customer Service, or related)
• Over 2-3 years' experience as a Telesales Representative QA experience will be an added advantage
• Sales-focused, customer-centric and diligent.
• Exceptional writing and communication skills.
• In-depth understanding of M-KOPA business.
• Data analysis capability and ability to influence data-driven decisions.
• Should be self-motivated & able to demonstrate a drive for results with a professional approach.

Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

• Lead and mentor a team of QA engineers.
• Develop and implement comprehensive test strategies and plans.
• Create and maintain detailed test cases and scripts.
• Execute various types of software testing (functional, regression, performance, UAT).
• Identify, document, and track software defects.
• Collaborate with developers to resolve issues.
• Advocate for quality throughout the SDLC.
• Implement and manage QA automation tools and frameworks.
• Ensure software meets performance, security, and usability standards.
• Contribute to process improvements in QA methodologies.

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum of 6 years of experience in software quality assurance.
• Proven experience in a lead or senior QA role.
• Expertise in manual and automated testing techniques.
• Proficiency with QA testing tools and defect tracking systems (e.g., Jira).
• Strong understanding of agile development methodologies.
• Excellent analytical, problem-solving, and critical thinking skills.
• Exceptional written and verbal communication skills for remote collaboration.
• Experience working remotely and leading distributed teams is essential.
• Familiarity with the software industry trends around Ongata Rongai, Kajiado, KE , though not required for this remote role, may offer contextual understanding.

Role Description

This is a full-time on-site role for a Quality Assurance Specialist located in Nakuru, Kenya. The Quality Assurance Specialist will be responsible for implementing and managing quality assurance processes, conducting quality audits, ensuring adherence to Good Manufacturing Practice (GMP), and overseeing quality management systems. The role involves day-to-day tasks such as monitoring quality control procedures, preparing quality reports, and collaborating with other departments to maintain high quality standards.

Qualifications

• Experience in Quality Control and Quality Assurance
• Knowledge of Quality Management Systems and Good Manufacturing Practice (GMP)
• Proficiency in conducting Quality Audits
• Strong attention to detail and analytical skills
• Excellent communication and teamwork abilities
• Bachelor's degree in a related field such as Quality Management, Engineering, or a scientific discipline
• Prior experience in a quality assurance role is preferred

Our client, a premier institution of higher learning based in Nairobi, renowned for its commitment to teaching, research, and community service, is seeking to recruit qualified and dynamic individuals to fill the position of 
Lecturer – Criminology and Criminal Justice.

Job Purpose

The job holder will be responsible for teaching and doing research on Criminology and Criminal Justice courses. The lecturer will also undertake duties in the school and departmental committees and support student projects and University activities in line with academic goals.

Key Responsibilities and Tasks

• Teach and facilitate learning at both undergraduate and postgraduate levels through lectures, seminars, workshops, tutorials and other learning situations as assigned by the Chair of the Department from time to time.
• Participate in developing, administering, and marking exams, assignments, and continuous assessment tests.
• Assist in developing learning materials, preparing schemes of work and maintaining records to monitor student progress, achievement and attendance.
• Provide advice, guidance and feedback to students to support their academic progress and refer them to support services as appropriate.
• Contribute to the development, planning and implementation of high-quality curriculum.
• Participate in supervising and assisting undergraduate and postgraduate students in their research work.
• Carry out research and produce publications, as well as other research outputs, in line with personal objectives agreed during performance contracting.
• Participate in writing research proposals and applying for research grants.
• Contribute and participate in the development of departmental and faculty seminars aimed at sharing research outcomes and building interdisciplinary collaboration within and outside the department.
• Provide pastoral care to students through academic advising and counselling.
• Contribute to departmental, faculty and/or University-wide working groups or committees as and when requested to do so.
• Undertake continuous professional development and participate in staff development and training activities to update and enhance skills.
• Maintain proper records of students' examinations, assignments, and continuous assessment tests, and ensure they are keyed in the examination records management system on time.
• Attend departmental, Faculty and University-wide meetings with other staff Members.
• Any other duties as may be assigned from time to time.

Academic Qualifications & Work Experience

• Must have a PhD in Criminology or PhD in Criminal Justice or related field from an accredited/recognised institution.
• Must have a Masters in Criminology and Criminal Justice or related field from an accredited/recognised institution.
• At least three (3) years of demonstrated quality and progressive teaching experience at the university level or in research/industry.
• A minimum of two (2) high-quality publications in refereed journals.
• Registered with the relevant professional body (where applicable).

Other Skills and Competencies

• Highly effective oral and written communication skills.
• Evidence of high self-motivation and ability to organise, plan and prioritise workload.
• Demonstrable understanding of and commitment to working within the principles of integrity, culture, equality, diversity, and inclusion.
• Ability to understand and manage the teaching process with excellent class management skills.
• Teamwork skills.

How to Apply:

If you believe you meet the role specifications and can clearly demonstrate your abilities for the role, 
please submit your application on our website.

Application Guidelines:

• Document Submission
  : Applicants must 
  merge their CV and all relevant certificates
   into 
  a single PDF document
   before uploading.
• Required Information
  : The application must include details of the current position, current remuneration, and comprehensive contact information.

Email or hard copy applications WILL NOT be accepted.

All applications must be submitted through the e-recruitment portal to be considered, and your application must be received by not later than 
15th September, 2025.

Our client is an Equal Opportunity Employer (EOE) committed to diversity, inclusion and gender equality. Canvassing will lead to automatic disqualification

Only shortlisted candidates will be contacted.

About Wise & Agile Solutions

At Wise & Agile Solutions, we empower organizations to streamline operations, embrace innovation, and deliver measurable results through technology. Our focus is on building smarter, faster, and scalable solutions, often blending AI-driven tools with practical business processes.

We are seeking a Business Analyst + Tester who can bridge the gap between requirements gathering and quality assurance. This hybrid role is ideal for someone who thrives on detail, understands user needs, and ensures flawless delivery of technology solutions.

Responsibilities

Requirements & Analysis

• Collaborate with stakeholders to gather, analyze, and document business requirements.
• Write clear, concise, and testable requirements and user stories.
• Assist in creating acceptance criteria and ensuring full coverage of functionality with QA.

Testing & Quality Assurance

• Support QA by validating functional coverage of requirements.
• Execute test cases (functional, regression, and integration) prepared by the QA team.
• Ensure delivered features align with documented requirements.
• Report, track, and retest defects with precision.
• Participate in UAT (User Acceptance Testing) and coordinate with end users.

AI & Automation Alignment

• Use AI-assisted tools for writing requirements, test scenarios, and documentation.
• Gain hands-on exposure to AI-based product testing.
• Contribute to AI-related projects by clarifying requirements and validating functionality.
• Skills & Qualifications
  Proven experience as a Business Analyst or in a hybrid BA/QA role.
• Strong understanding of SDLC, Agile methodologies, and QA practices.
• Experience in writing user stories, business requirements, and acceptance criteria.
• Ability to execute test cases and validate business flows effectively.
• Familiarity with defect management and bug tracking tools (e.g., , Jira, Azure DevOps).
• Comfort with AI tools for documentation and analysis.
• Strong analytical, problem-solving, and communication skills.
• Ability to work collaboratively with cross-functional teams (Product, QA, Dev, Stakeholders).
• Nice-to-Have
  Experience with low-code/no-code platforms and testing workflows.
• Basic SQL or data querying skills to validate backend workflows.
• Understanding of API testing and integration scenarios.
• Awareness of automation testing concepts (not primary responsibility).
• Experience in SaaS or startup environments.
• Certification in Business Analysis (CBAP, CCBA) or ISTQB (Foundation).

Why Join Us?

At Wise & Agile Solutions, you'll be more than just part of the process—you'll be at the core of shaping client success through innovation and agility. You'll gain hands-on experience with cutting-edge tools, collaborate with diverse teams, and directly see the impact of your work on real-world business transformation.

• Manage the end-to-end onboarding process for new employees, ensuring a smooth and positive experience.
• Develop and implement engaging employee engagement programs and activities.
• Create and maintain HR policies and procedures related to onboarding and employee experience.
• Serve as a primary point of contact for employee inquiries regarding HR policies, benefits, and employment matters.
• Assist in the administration of HR information systems (HRIS) and employee data management.
• Conduct new hire orientations and introduce company culture, values, and expectations.
• Support HR initiatives related to employee retention, recognition, and professional development.
• Collaborate with department managers to understand their team's needs and provide HR support.
• Maintain confidentiality of all employee information.
• Assist in the preparation of HR reports and analytics related to onboarding and engagement metrics.

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
• Minimum of 3 years of experience in Human Resources, with a focus on onboarding, employee relations, or engagement.
• Familiarity with HR best practices and employment law.
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills, with the ability to build rapport with employees at all levels.
• Proficiency in HRIS systems and standard office software (e.g., MS Office Suite).
• Ability to work independently and manage tasks effectively in a hybrid remote setup.
• A proactive and solutions-oriented approach to problem-solving.
• Discretion and ability to handle sensitive information with confidentiality.
• Experience in organizing events or managing employee programs is a plus.

• Develop and implement comprehensive quality assurance policies and procedures for cleaning and sanitation operations.
• Conduct regular site inspections and audits to ensure compliance with established standards and regulatory requirements.
• Train and supervise cleaning staff on proper cleaning techniques, product usage, and safety protocols.
• Investigate and resolve sanitation issues and customer complaints promptly.
• Maintain detailed records of inspections, training, and corrective actions.
• Source and evaluate cleaning supplies and equipment for quality and cost-effectiveness.
• Stay updated on industry trends, new technologies, and best practices in cleaning and sanitation.
• Collaborate with management to set quality objectives and key performance indicators (KPIs).
• Ensure a safe and healthy working environment for all staff.
• Prepare reports on quality assurance findings and recommendations for improvement.

• Proven experience in a quality assurance or management role within the cleaning and sanitation industry.
• In-depth knowledge of sanitation principles, health regulations, and safety standards (e.g., HACCP).
• Excellent leadership, communication, and interpersonal skills.
• Ability to train and motivate teams effectively, particularly in a remote setting.
• Strong analytical and problem-solving abilities.
• Proficiency in using quality management software and tools.
• Detail-oriented with a commitment to excellence.
• High school diploma or equivalent; certification in a relevant field is a plus.