558 Operations Analyst jobs in Kenya

Role Summary
To support the administration and management of Security Services across the Global IT function. Working within the SecOps function, the role will serve to grow and maintain a disciplined IT security function which safeguards IT assets, business information and workers from security and compliance breaches.

Responsibilities:

• Manage and maintain the portfolio of IT Security tools in operation at CloudFactory, keeping track of security events and remediating security related issues where possible
• Maintain compliance standards in support of security controls for endpoint devices across CF (e.g AV, Patch mgmt etc)
• Review and test system, web and mail policies, always seeking to reduce risk through strong DLP, encryption and security posturing (when possible)
• Baseline user security according to our published security policies ( Acceptable use, Password Policy etc). Provide feedback to relevant parties in regard to policy update requirements or policy compliance issues.
• Support and assist in the management of security related issues via our internal tools (ITSM, Risk Register) whilst following the appropriate escalation channels.
• Stay informed of security related news, industry trends and vendor updates to provide expertise around new security developments, reported breaches and emerging vulnerabilities across the industry
• Help to maintain strong communication channels to the wider business to help ensure that staff are well informed of security vulnerabilities, online threats and growing security trends
• Help to educate and raise user awareness in effective security practices, identify training platforms and education opportunities to widen information security awareness and knowledge
• Support business endeavours in achieving and adhering to industry-led security standards (ISO27001, SOC2 etc)
• Provide functional knowledge and guidance in relation to operations and controls to support the wider business and our Clients
• Identify and highlight security gaps, weaknesses and opportunities for improvement.

Process and Policy

• Assist in supporting the internal and external audits process, through info gathering and action tracking
• Support the development of key security processes; business impact assessments, security response plans and end user security policies
• Help to maintain the InfoSec document portal, working to ensure that document control standards are met
• Work with the IT Service Delivery function to ensure that risks are being recorded within the relevant Risk Register whilst making sure to log and track risks that emerge from scans, audits etc
• Work to champion the presence of the risk register to ensure that internal staff are mindful of the need to report any form of operational or system risk which may impact the business
• Maintain a good awareness of data privacy regulations such as GDPR, HIPAA etc whilst helping to ensure that the business adheres to good practise and defined processes
• Produce, maintain and manage policy documentation. Addressing any policy gaps and advising the business over policy use.

Requirements

• KITSM background with good exposure to the ITIL framework
• Broad IT knowledge with strong awareness of Network, Cloud and Infrastructure technologies and concepts
• Have a good understanding of IT security concepts within each layer of a business environment. (From Endpoint to Edge)
• A strong aptitude towards learning and discovery
• Able to take technical ownership over a given taskproject
• Advanced analytical and structured problem solving abilities
• Flexibility/Adaptability: fast to respond, thinks on feet, track record of adapting, thinking outside the box, open mind to new tools and changing processes
• Ideas generator and innovator: always asking Why? How?
• Self-starter requiring little supervision to complete tasks independently, curious, self-developer
• Can work across different business functions, communicating at all levels and can demonstrate strong collaboration skills to achieve set goalsobjectives
• Good written and verbal communication skills with proven ability to write highly technical reports and documentation
• Being able to explain complex issues in simple terms

Benefits

• Competitive Compensation
• We are connected to the first (Hybrid work model)
• Community service opportunities
• High growth globally scaling company culture
• A mission you can stand by
• Room for growth We prefer to promote from within rather than hire from without

At CloudFactory, we believe that work should be more than just a job—it should be a platform for growth, impact, and community. Here, you'll earn with purpose, learn every day, and serve a mission that truly matters. If you're looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we'd love to have you on this journey

Join us today and be part of our mission to connect people and technology for a better world Apply now and bring your whole, authentic self to work—we can't wait to meet you

• Collect, analyze, and interpret large volumes of operational data from various sources.
• Develop and maintain dashboards and reports to visualize key performance indicators (KPIs) and operational metrics.
• Identify inefficiencies, bottlenecks, and areas for improvement within industrial processes.
• Conduct root cause analysis for operational failures or performance deviations.
• Develop and recommend data-driven solutions and strategic initiatives to enhance operational efficiency and reduce costs.
• Collaborate with operations, production, and engineering teams to implement process improvements.
• Monitor the effectiveness of implemented changes and provide ongoing analysis.
• Develop and maintain Standard Operating Procedures (SOPs) related to data analysis and reporting.
• Present findings and recommendations to management and relevant stakeholders.
• Utilize statistical analysis and modeling techniques to forecast trends and predict operational outcomes.
• Stay current with industry best practices in operations analysis and performance improvement.

• Bachelor's degree in Industrial Engineering, Operations Management, Business Analytics, or a related quantitative field.
• Minimum of 5 years of experience in operations analysis, process improvement, or a related analytical role within an industrial setting.
• Strong proficiency in data analysis tools such as Excel, SQL, and business intelligence platforms (e.g., Tableau, Power BI).
• Experience with statistical analysis software (e.g., R, Python, SPSS) is a plus.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Strong understanding of industrial processes, lean manufacturing principles, or Six Sigma methodologies.
• Effective communication and presentation skills, with the ability to articulate complex data insights clearly.
• Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
• Detail-oriented with a commitment to accuracy.
• Experience with ERP systems is beneficial.

Responsibilities:

• Own the Sales MIS function, maintain, design and recommend new changes in the retail management systems for
• Targets and sales tracking
• Field force management
• inventory management
• Prepare mathematical models and maps to understand and forecast sales trends and outcomes in a country
• compile and analyze data over time to forecast sales trends, review past sales data to determine trends in productivity, prepare accurate reports using data from internal and external sources
• Evaluate third-party data to determine best practices for company success, present actionable information and insights to team members and management
• Lead business intelligence for sales trends, consumer insights, retail operations and B2B
• Drive global data and reporting related processes within AMEA (data quality and mapping, customer on-boarding, testing, etc.)
• Drive the monthly planning process with regional team, finance and logistics
• Thorough understanding of distribution landscape and ability to define the distribution foot print in detail across assigned areas
• Thorough understanding of channel margins and pricing, how to design trade promotions, budgeting, and execution
• Prepare country level/distributor level sell-in, sell through, sellout targets and forecast based on sellout trend history as well as market size/ trend on all market dynamics and aspects (channel, area, price point).
• Analyzing individual market structures and assessing various options of improving distribution footprint in the relevant channels
• Assessment of pricing constructs in each market and working with the local teams to implement changes to sustain competitiveness

Channel Strategy – business models, guidance on partner infrastructure and resourcing, partner profitability, governance

• Analyze sales data, key performance indicators (KPIs), and market trends to identify opportunities and challenges in retail operations.
• Monitor inventory levels, turnover rates, and stock management processes to optimize product availability and minimize costs.
• Evaluate store performance metrics, including sales per square foot, average transaction value, and conversion rates.
• Develop and maintain dashboards and reports to visualize key retail data and trends.
• Conduct market research and competitive analysis to inform strategic decision-making.
• Identify inefficiencies in store operations and recommend process improvements.
• Analyze customer feedback and purchasing patterns to enhance the customer experience.
• Collaborate with cross-functional teams, including merchandising, marketing, and store management, to implement operational strategies.
• Assist in the development of promotional strategies and evaluate their effectiveness.
• Stay informed about industry best practices and emerging retail technologies.
• Provide insights and recommendations to support business development and growth initiatives.
• Ensure data integrity and accuracy in all reports and analyses.

• Bachelor's degree in Business Administration, Statistics, Economics, Finance, or a related quantitative field.
• Minimum of 4 years of experience in retail analytics, operations analysis, or a related role.
• Proven experience in analyzing sales data, inventory management, and operational metrics.
• Strong proficiency in data analysis tools such as Excel, SQL, and data visualization software (e.g., Tableau, Power BI).
• Excellent understanding of retail KPIs and performance drivers.
• Strong analytical, problem-solving, and critical thinking skills.
• Exceptional written and verbal communication skills, with the ability to present complex data clearly.
• Ability to work independently and manage multiple projects simultaneously in a remote environment.
• Attention to detail and a commitment to data accuracy.
• Experience with e-commerce analytics is a plus.
• Familiarity with retail management software and POS systems is beneficial.

• Collecting and analyzing operational data from mining sites, including production volumes, equipment utilization, and cost metrics.
• Developing performance dashboards and reports to track key operational indicators (KPIs).
• Identifying trends, anomalies, and areas for improvement in mining processes.
• Conducting feasibility studies and cost-benefit analyses for proposed operational changes.
• Collaborating with on-site management and technical teams to implement efficiency improvements.
• Monitoring regulatory compliance and environmental impact data.
• Developing predictive models for resource extraction and operational performance.
• Streamlining workflows and recommending process optimizations.
• Maintaining accurate databases and ensuring data integrity.
• Presenting findings and recommendations to senior management through virtual meetings and detailed reports.

• Bachelor's degree in Mining Engineering, Operations Management, Data Science, or a related quantitative field.
• Minimum of 5 years of experience in mining operations analysis or a similar role.
• Proven experience with data analysis tools and techniques (e.g., Excel, SQL, Python, R, Tableau).
• Strong understanding of mining processes, equipment, and operational challenges.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Exceptional written and verbal communication skills for effective remote reporting and collaboration.
• Ability to work independently, manage time effectively, and maintain high levels of accuracy in a remote setting.
• Experience with specialized mining software is a plus.
• Familiarity with environmental and safety regulations in the mining industry.
• Must have a dedicated home office with reliable internet connectivity.

• Analyze sales data, trends, and performance metrics to identify opportunities for revenue growth and cost reduction.
• Monitor and report on key operational metrics such as inventory turnover, stock levels, and sell-through rates.
• Evaluate the effectiveness of retail marketing campaigns and promotional activities.
• Analyze customer purchasing patterns and behavior to inform merchandising and product placement strategies.
• Identify operational bottlenecks and inefficiencies within the retail supply chain and suggest process improvements.
• Develop and maintain dashboards and reports to visualize key performance indicators for stakeholders.
• Conduct competitive analysis and market research to identify emerging trends and opportunities in the retail landscape.
• Collaborate with cross-functional teams, including merchandising, marketing, and finance, to align operational strategies.
• Support the development and implementation of new retail initiatives and technologies.
• Ensure data accuracy and integrity in all analyses and reporting.

• Bachelor's degree in Business Administration, Statistics, Economics, or a related field.
• Minimum of 3 years of experience in retail analytics, operations analysis, or a similar role.
• Strong analytical and quantitative skills, with the ability to interpret complex data sets.
• Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Power BI).
• Solid understanding of retail operations, sales, and inventory management principles.
• Excellent communication and presentation skills, with the ability to convey insights clearly.
• Proactive and results-oriented with a keen eye for detail.
• Ability to work independently and manage multiple priorities in a remote work environment.
• Experience with e-commerce analytics is a plus.
• Familiarity with retail management systems is desirable.