852 Online Specialist jobs in Kenya

Role Overview

The Online Sales Associate is responsible for driving online sales of Sokoxtra's products/services by engaging with customers over digital channels, handling inquiries, managing orders, and ensuring a high level of customer satisfaction. This person works closely with marketing, logistics, and customer service teams to deliver on sales targets and build strong long-term relationships with customers.

Key Responsibilities

• Respond to online customer inquiries via email, live chat, social media, etc., in a timely, friendly and professional manner.
• Educate customers on product features, pricing, promotions, and policies.
• Assist customers through the buying process—guiding them from product selection through checkout and payment.
• Upsell/cross-sell complementary products or services.
• Monitor online orders, follow up on delivery and order issues, and coordinate with fulfillment/logistics to ensure smooth delivery.
• Track sales leads, follow up on abandoned carts, and help recover sales.
• Maintain accurate records of sales, customer contacts, and feedback; prepare periodic reports on sales performance, customer issues, and market insights.
• Stay up to date with Sokoxtra's product catalog, promotions, competitor offerings, industry trends.
• Provide excellent post-sales support including returns, exchanges, refunds, and customer satisfaction checks.

Required Skills & Qualifications

• Proven experience in online sales, e-commerce, or customer service roles.
• Strong communication skills (written & verbal).
• Good organizational skills, ability to multitask (e.g. managing multiple customer conversations, orders, etc.).
• Comfort with digital tools: email, chat, CRM or ticketing systems, social media messaging.
• Target-driven mindset with ability to meet or exceed sales KPIs.
• Problem-solving ability: handle customer complaints / logistical issues with composure.
• Basic knowledge of payment methods, shipping/delivery logistics.
• High school diploma required; tertiary education in business, marketing or related field is a plus.

Preferred

• Experience with eCommerce platforms (Shopify, WooCommerce, etc.).
• Familiarity with digital marketing / promotions.
• Experience with upselling / cross-selling.
• Multilingual (if customers speak different languages) or knowing local dialects.

Working Conditions

• This position may be remote or partly remote (depending on company policy), with occasional office visits or coordination.
• Hours may include evenings or weekends to cover peak customer demand.
• May involve performance-based incentives / commissions.

How to Apply via

Here is a suggested set of instructions & information to submit your application using their website:

1. Go to
   

Company Description

Reach Digital Marketing Solutions-Kenya is a modern digital marketing agency focused on helping customers create a strong online presence and adapt to the ever-evolving technological business environment. We specialize in tailoring digital strategies to meet unique client needs and promote growth in an increasingly digital world.

Role Description

This is a full-time hybrid role for the NGO Online Marketing Team. The role involves developing and executing online marketing strategies, managing social media platforms, and supporting sales and marketing efforts. The position is located in Nairobi County, Kenya, with some work-from-home flexibility.

Qualifications

• Proficiency in Online Marketing, Digital Marketing, and Social Media Marketing
• Experience in Marketing and Sales
• Strong communication and collaborative skills
• Ability to work both independently and as part of a team
• Familiarity with NGO sector is a plus

• Develop and implement the overall e-commerce strategy to drive revenue growth.
• Manage and optimize the company website for a superior user experience and high conversion rates.
• Oversee all digital marketing efforts, including SEO, SEM, social media marketing, and email campaigns.
• Analyze website performance, sales data, and customer insights to identify opportunities for improvement.
• Manage online product catalog, ensuring accuracy and compelling product descriptions.
• Collaborate with internal teams to ensure efficient order fulfillment and customer service.
• Manage the e-commerce budget and track ROI of marketing initiatives.
• Stay updated with e-commerce best practices and emerging technologies.

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 5 years of experience in e-commerce management or digital marketing.
• Proven track record of successfully growing online sales and managing e-commerce platforms.
• Strong analytical skills and experience with web analytics tools (e.g., Google Analytics).
• Excellent understanding of SEO, SEM, social media marketing, and email marketing.
• Experience with e-commerce platforms (e.g., Shopify, Magento) is required.
• Demonstrated ability to lead and collaborate in a remote team environment.

• Develop and execute a comprehensive e-commerce strategy to maximize sales and profitability.
• Manage and optimize all online sales channels, including the company website, marketplaces, and social commerce platforms.
• Oversee the creation and implementation of digital marketing campaigns across social media, email, and paid advertising.
• Analyze website traffic, sales data, and customer behavior to identify growth opportunities and areas for improvement.
• Manage product listings, pricing, and promotions to ensure competitiveness and maximize conversion rates.
• Develop and implement strategies to enhance customer engagement and loyalty through social media and other digital touchpoints.
• Collaborate with marketing, content, and design teams to create compelling product descriptions, visuals, and marketing materials.
• Stay abreast of emerging e-commerce trends, technologies, and competitor activities.
• Manage the e-commerce budget and track ROI for all digital marketing initiatives.
• Effectively communicate strategies and results to senior leadership in a remote setting.

• Bachelor's degree in Marketing, Business, E-commerce, or a related field.
• Proven experience (5+ years) in e-commerce management, digital marketing, and social media strategy.
• Demonstrated success in driving online sales growth and managing e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
• Expertise in social media marketing, SEO, SEM, email marketing, and analytics tools (e.g., Google Analytics).
• Strong understanding of customer acquisition and retention strategies in an online environment.
• Excellent analytical skills with the ability to translate data into actionable insights.
• Outstanding communication and collaboration skills, especially in a remote work context.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Experience in the retail sector, particularly in the Mombasa, Mombasa, KE area or similar coastal regions, is an advantage.
• Creative thinker with a passion for e-commerce and digital innovation.

• Lead the design, development, and implementation of innovative online curricula across various subject areas.
• Apply sound pedagogical principles and adult learning theories to create engaging and effective online learning experiences.
• Develop learning objectives, instructional content, assessments, and interactive activities for online courses.
• Ensure curriculum content is up-to-date, relevant, and aligned with industry standards and best practices.
• Collaborate with subject matter experts, instructional designers, and multimedia specialists to produce high-quality learning materials.
• Provide training and ongoing support to instructors on effective online teaching strategies and platform utilization.
• Evaluate the effectiveness of online courses through data analysis and learner feedback, recommending improvements.
• Manage curriculum development projects, ensuring timely delivery and adherence to budget.
• Stay abreast of emerging trends and technologies in online education and instructional design.
• Contribute to the development of institutional policies and procedures related to online learning.

• Master's degree in Education, Curriculum Development, Instructional Design, or a related field.
• A minimum of 7 years of experience in curriculum development, with at least 4 years focused on online learning environments.
• Proven expertise in instructional design models (e.g., ADDIE, SAM).
• Demonstrated experience with Learning Management Systems (LMS) and various educational technologies.
• Strong understanding of pedagogy, learning psychology, and assessment design for online delivery.
• Excellent written and verbal communication skills.
• Proficiency in project management and team collaboration tools.
• Experience in leading teams and managing complex educational projects.
• A strong portfolio of developed online courses and curriculum materials.
• Commitment to fostering inclusive and equitable learning experiences.

• Oversee day-to-day e-commerce operations, including order processing, fulfillment, and shipping.
• Manage inventory levels across all channels, ensuring accuracy and minimizing stockouts.
• Optimize the customer journey on the e-commerce platform, from browsing to checkout.
• Liaise with third-party logistics (3PL) providers and shipping carriers to ensure timely and cost-effective delivery.
• Monitor website performance and troubleshoot any operational issues.
• Manage product catalog updates, including descriptions, pricing, and imagery.
• Analyze sales and operational data to identify trends and areas for improvement.
• Develop and implement strategies to enhance customer satisfaction and retention.
• Ensure compliance with company policies and regulatory requirements.

• Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field.
• 3-5 years of experience in e-commerce operations or online retail management.
• Proven experience with e-commerce platforms (e.g., Shopify, WooCommerce, Magento).
• Strong understanding of inventory management systems and logistics.
• Excellent organizational, problem-solving, and analytical skills.
• Demonstrated ability to manage remote operations and collaborate effectively in a virtual environment.
• Strong communication and interpersonal skills.
• Experience with data analysis tools is a plus.

• Develop and implement a robust e-commerce strategy to achieve sales and growth targets.
• Manage the day-to-day operations of the online store, including product catalog management, pricing, and inventory.
• Optimize website performance, user experience, and conversion rates through A/B testing and data analysis.
• Develop and execute digital marketing campaigns (SEO, SEM, social media, email marketing) to drive traffic and sales.
• Analyze e-commerce data, metrics, and customer behavior to identify trends and opportunities for improvement.
• Manage the e-commerce budget and ensure a strong return on investment (ROI) for all initiatives.
• Collaborate with marketing, product development, and customer service teams to ensure a seamless customer journey.
• Stay up-to-date with e-commerce trends, technologies, and best practices.
• Lead and mentor a remote team of e-commerce professionals.
• Manage third-party e-commerce platforms and integrations.
• Ensure a high level of customer satisfaction and loyalty.

• Bachelor's degree in Marketing, Business Administration, E-commerce, or a related field.
• Minimum of 6 years of experience in e-commerce management, with a proven track record of driving online sales growth.
• Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
• Expertise in digital marketing channels, including SEO, SEM, social media marketing, and email marketing.
• Proficiency in web analytics tools (e.g., Google Analytics) and data interpretation.
• Experience with A/B testing and conversion rate optimization (CRO).
• Excellent leadership, team management, and communication skills.
• Ability to work independently and manage projects effectively in a remote environment.
• Strong understanding of customer experience (CX) and user interface (UI)/user experience (UX) principles.
• Familiarity with CRM systems and marketing automation tools.
• Passionate about online retail and driving business growth.