2,059 Lead Technical Support Engineer Cloud Infrastructure jobs in Kenya
Lead Technical Support Engineer - Cloud Infrastructure
Posted 24 days ago
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Job Description
Our client is seeking a highly experienced and motivated Lead Technical Support Engineer to manage and enhance their global customer support operations. This is a fully remote, leadership position responsible for overseeing a team of support professionals and ensuring the delivery of exceptional technical assistance for complex software and infrastructure issues. The ideal candidate will possess a deep understanding of IT support methodologies, cloud technologies, and team management, coupled with excellent communication and problem-solving skills.
Key Responsibilities:
Key Responsibilities:
- Lead, mentor, and manage a remote team of technical support engineers, fostering a culture of excellence and continuous improvement.
- Oversee the resolution of complex technical issues reported by customers, ensuring timely and satisfactory outcomes.
- Develop and implement support processes, workflows, and knowledge base articles to improve efficiency and customer satisfaction.
- Act as a point of escalation for critical customer issues, providing expert technical guidance.
- Collaborate with engineering and product management teams to identify recurring issues, advocate for product improvements, and ensure effective bug resolution.
- Monitor support ticket queues, key performance indicators (KPIs), and service level agreements (SLAs) to ensure team performance meets organizational standards.
- Develop and deliver training programs for the support team on new products, features, and support best practices.
- Analyze support data to identify trends, patterns, and areas for proactive intervention or process enhancement.
- Contribute to the development and implementation of self-service support resources for customers.
- Maintain strong relationships with key customers and stakeholders, ensuring their technical needs are met.
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Online Order Support VA
Posted today
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Job Description
Join TalentPop App as a Brand Concierge - Online Order Support VA
At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values. If you're passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you
We're looking for a dependable and customer-focused
Brand Concierge - Online Order Support VA
who can support customers with their orders while providing a premium, concierge-level experience. If you're ready to thrive in a fast-paced, fully remote team, we'd love to meet you
What You'll Do
- Provide exceptional, personalized service through phone, live chat, email, and SMS — assisting with inquiries related to orders, products, returns, and refunds.
- Act as the voice of the brand, ensuring all customer interactions reflect the company's identity, tone, and values.
- Assist customers with order-related inquiries, including tracking, returns, and exchanges, while ensuring a smooth and satisfying experience.
- Engage with customers beyond basic support, fostering long-term relationships that enhance brand loyalty and customer retention.
- Maintain accurate records of customer interactions and feedback to provide insights that can improve service and help the internal team refine the customer experience.
- Share insights and trends with the internal team to continually improve the customer experience and brand representation.
What We're Looking For
- 1+ year of remote/online experience in customer service, online support, or e-commerce, with a focus on personalized customer engagement.
- Strong communication skills — both written and verbal — with a friendly, professional, and solution-oriented approach.
- Familiarity with Shopify, Zendesk, Gorgias, or similar platforms is a plus.
- Ability to remain calm and resourceful when handling customer concerns, always striving to deliver top-tier service.
- Strong organizational skills and attention to detail.
- Comfortable working remotely and independently in a fast-paced environment.
Technical Requirements
- A personal PC or laptop with an i5 processor or higher.
- A stable internet connection with a minimum of 15 Mbps upload and download speeds.
- A quiet, professional workspace for calls.
Why Join TalentPop App?
- Earn commissions and enjoy annual performance-based raises.
- Paid time off to relax and recharge.
- HMO health coverage or a monthly health stipend to support your well-being.
- Performance and recognition bonuses to celebrate your contributions.
- 100% permanent work-from-home setup — skip the commute
- A supportive, friendly team culture with real opportunities for career growth.
When applying, kindly include the application code
BCS
— it helps us review your application faster
Ready to be the face of a brand and provide an exceptional online shopping experience? Apply now to become a Brand Concierge - Online Order Support VA at TalentPop App
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Junior Cloud Support Specialist
Posted 19 days ago
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Job Description
Our client is looking for an enthusiastic and motivated Junior Cloud Support Specialist to join their fully remote team. This is an exceptional opportunity for individuals passionate about technology and eager to launch their career in the cloud computing sector. You will be providing essential technical support to clients and internal teams, assisting with troubleshooting cloud-based services and applications. This role is designed for aspiring IT professionals who are keen to learn and grow within a supportive, remote-first environment.
Responsibilities:
Responsibilities:
- Respond to and resolve technical support tickets related to cloud services (e.g., AWS, Azure, Google Cloud).
- Assist users with account management, access issues, and general inquiries about cloud platforms.
- Monitor cloud infrastructure for performance issues and potential outages.
- Document support processes, common issues, and their resolutions for internal knowledge base.
- Escalate complex technical problems to senior support staff or engineering teams.
- Perform basic configuration and troubleshooting of cloud resources under supervision.
- Collaborate with team members via chat, video calls, and project management tools to ensure seamless service delivery.
- Gather user feedback to help identify areas for service improvement.
- Participate in training sessions to enhance knowledge of cloud technologies and support tools.
- Maintain a high level of customer satisfaction through prompt and professional communication.
- Contribute to team meetings and discussions about ongoing projects and support challenges.
- Assist with the onboarding of new remote team members, providing initial technical guidance.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- A foundational understanding of cloud computing concepts (IaaS, PaaS, SaaS).
- Familiarity with at least one major cloud provider (AWS, Azure, or GCP) is a plus.
- Excellent problem-solving and analytical skills.
- Strong written and verbal communication skills, essential for remote collaboration.
- Ability to work independently and manage time effectively in a remote setting.
- A genuine interest in learning about cloud technologies and IT support.
- Customer-service oriented mindset.
- Proficiency in using online collaboration tools (e.g., Slack, Microsoft Teams, Zoom).
- Basic scripting knowledge (e.g., Python, Bash) is beneficial but not required.
- Must have a reliable internet connection and a suitable home office setup.
This advertiser has chosen not to accept applicants from your region.
2
Software Maintenance Salespeople
Posted today
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Job Description
Company Description
Tech with Brands (TwB) is a tech contractor specializing in turning ideas into sales. We build bespoke software and handle setup, saving time and energy for our clients. TwB focuses on creating efficient, tailor-made software solutions to help businesses succeed.
Role Description
This is a contract role for a Software Maintenance Salesperson. The role is hybrid, located in Nairobi County, Kenya, with some work from home allowed. As a Software Maintenance Salesperson, your day-to-day tasks will include generating leads, managing accounts, and handling software sales. Effective communication with clients and delivering excellent sales performance is essential to this role.
Qualifications
- Experience in Software Sales and Lead Generation
- Strong Communication skills
- Proficiency in Account Management and Sales
- Excellent customer service skills
- Ability to work both independently and collaboratively in a hybrid environment
- Prior experience in the tech industry is a plus
- Bachelor's degree in Business, Marketing, or related field
This advertiser has chosen not to accept applicants from your region.
3
Junior Cloud Operations Technician - Remote Apprenticeship
Posted 24 days ago
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Job Description
Our client is offering a unique, fully remote Apprenticeship opportunity for aspiring Junior Cloud Operations Technicians. This program is designed for individuals with a strong interest in cloud infrastructure, IT operations, and a desire to learn and grow in a fast-paced, technology-driven environment. As an apprentice, you will gain hands-on experience supporting and managing cloud environments, learning essential skills in system administration, network management, and cybersecurity. You will work under the guidance of experienced cloud engineers, contributing to the maintenance and optimization of critical cloud services. This apprenticeship is fully remote, providing a flexible learning experience. You will have the opportunity to work with leading cloud technologies and gain valuable certifications. The ideal candidate is eager to learn, possesses strong problem-solving skills, and can effectively communicate in a virtual setting. Responsibilities will include:
- Assisting in the monitoring of cloud infrastructure performance and availability.
- Supporting the deployment and management of cloud resources (e.g., virtual machines, containers, storage).
- Performing routine system maintenance, updates, and patch management.
- Troubleshooting and resolving technical issues related to cloud services.
- Assisting with network configuration and security implementation within the cloud environment.
- Responding to alerts and incidents, documenting actions taken.
- Collaborating with senior technicians and engineers on various cloud projects.
- Learning and applying cloud security best practices.
- Participating in on-call rotations as required (with appropriate training and support).
- Documenting technical procedures and knowledge base articles.
- A recent high school diploma or equivalent; a technical certification or some college coursework in IT or a related field is a plus.
- Demonstrated interest in cloud computing, IT infrastructure, or technology.
- Basic understanding of operating systems (Windows, Linux) and networking concepts.
- Strong problem-solving and analytical skills.
- Excellent communication and teamwork abilities, with the capacity to collaborate effectively in a remote environment.
- Self-motivated, eager to learn, and committed to professional development.
- Ability to manage time effectively and work independently.
- Passion for technology and a desire to build a career in cloud operations.
- Previous IT support experience or personal projects involving technology are beneficial.
This advertiser has chosen not to accept applicants from your region.
4
Lead Cloud Solutions Architect - Logistics Tech
Posted 18 days ago
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Job Description
Our client is looking for a highly skilled and experienced Lead Cloud Solutions Architect to revolutionize their logistics and warehousing operations through innovative cloud-based solutions. This is a fully remote position, offering the chance to design and implement scalable, robust, and secure cloud infrastructures from anywhere. You will play a critical role in defining the technical vision and strategy for our client's cloud adoption, focusing on enhancing efficiency, reliability, and cost-effectiveness within their supply chain technology stack. Key responsibilities include architecting cloud solutions on platforms like AWS, Azure, or GCP, designing microservices architectures, ensuring high availability and disaster recovery, and implementing CI/CD pipelines for automated deployments. You will work closely with engineering teams, product managers, and business stakeholders to understand requirements and translate them into technical designs. This role also involves evaluating and recommending new cloud technologies, establishing cloud governance policies, and ensuring compliance with industry best practices and security standards. The ideal candidate will possess extensive experience in designing and deploying large-scale cloud environments, with a deep understanding of containerization technologies (Docker, Kubernetes), serverless computing, and infrastructure as code (Terraform, CloudFormation). Strong expertise in networking, security, and database solutions within a cloud context is essential. Proven experience within the logistics or supply chain domain is a significant advantage. As a remote Lead Cloud Solutions Architect, you must be a proactive self-starter with excellent problem-solving skills and the ability to lead technical discussions and mentor other engineers. Strong communication and stakeholder management skills are crucial for success in this role. This is an exceptional opportunity to leverage your cloud expertise to drive significant technological advancements in a vital industry, all within a flexible, fully remote working arrangement. You will be instrumental in building the future of logistics technology for our client, contributing to their competitive edge through innovative and efficient cloud infrastructure.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Lead - Cloud Infrastructure
Posted 15 days ago
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Job Description
Our client is searching for an experienced and proactive Technical Support Lead to manage their remote customer service and helpdesk operations, specifically focusing on cloud infrastructure issues. This role is critical in ensuring seamless technical assistance for their global clientele. You will lead a team of technical support specialists, providing guidance, training, and performance management. Your primary responsibilities will include overseeing ticket management systems, resolving complex technical issues related to cloud services (AWS, Azure, GCP), networking, and server infrastructure, and developing and documenting troubleshooting procedures. The ideal candidate will possess extensive knowledge of cloud computing concepts, operating systems (Linux/Windows), networking protocols, and common IT security practices. You should have a proven ability to diagnose and resolve intricate technical problems efficiently and effectively. Strong leadership, communication, and customer service skills are paramount, as you will be the primary point of contact for escalated issues and will be responsible for maintaining high levels of customer satisfaction. This position is fully remote, demanding excellent organizational skills, self-motivation, and the ability to collaborate effectively within a virtual team. You will be instrumental in improving support processes, identifying trends in customer issues, and contributing to the knowledge base. A passion for technology, continuous learning, and problem-solving in a dynamic cloud environment is essential. If you are a driven technical support professional with leadership experience and a desire to excel in a fully remote role, we encourage you to apply. This role, while remote, supports operations that are vital to our client's presence in the region of Thika, Kiambu, KE .
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6
Technical Support Engineer - Cloud Infrastructure
Posted 8 days ago
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Job Description
Our client is seeking a highly skilled and motivated Technical Support Engineer to join their global support team. This is a fully remote position, offering the opportunity to work with cutting-edge cloud technologies and provide expert assistance to a diverse clientele. You will be responsible for diagnosing and resolving complex technical issues, ensuring the optimal performance and availability of cloud infrastructure. The ideal candidate possesses a deep understanding of cloud computing principles, networking, and system administration, coupled with exceptional problem-solving and communication skills. This role requires dedication to customer satisfaction and the ability to thrive in a fast-paced, remote environment.
Responsibilities:
Qualifications:
This fully remote role offers a competitive salary and benefits package, with ample opportunities for professional growth and development in the rapidly evolving field of cloud technology.
Responsibilities:
- Provide Tier 2/3 technical support for cloud infrastructure services (e.g., AWS, Azure, GCP).
- Diagnose, troubleshoot, and resolve complex hardware, software, and network issues.
- Analyze system logs and performance metrics to identify root causes of problems.
- Escalate unresolved issues to appropriate engineering teams with detailed documentation.
- Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides.
- Collaborate with development and operations teams to improve product stability and performance.
- Respond to customer inquiries and support requests via phone, email, and chat.
- Monitor system health and proactively identify potential issues.
- Participate in an on-call rotation for urgent support needs.
- Contribute to the continuous improvement of support processes and tools.
- Mentor junior support engineers and share technical expertise.
- Assist in the deployment and configuration of cloud resources.
- Ensure timely and effective resolution of all customer issues.
- Provide feedback to product teams on customer pain points and feature requests.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent practical experience will be considered.
- Proven experience in technical support, systems administration, or cloud engineering.
- In-depth knowledge of cloud platforms (AWS, Azure, or GCP) and related services.
- Strong understanding of networking concepts (TCP/IP, DNS, VPNs).
- Experience with operating systems (Linux and Windows Server).
- Proficiency in scripting languages (e.g., Python, Bash) is a plus.
- Excellent analytical and troubleshooting skills.
- Exceptional customer service and communication skills.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus).
- Relevant certifications (e.g., AWS Certified Solutions Architect, Azure Administrator) are highly desirable.
- Ability to work under pressure and meet service level agreements.
This fully remote role offers a competitive salary and benefits package, with ample opportunities for professional growth and development in the rapidly evolving field of cloud technology.
This advertiser has chosen not to accept applicants from your region.
7
Remote Technical Support Lead - Cloud Infrastructure
Posted 22 days ago
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Job Description
Our client is seeking a highly experienced and motivated Remote Technical Support Lead to manage and enhance their global customer support operations for cloud infrastructure services. This is a fully remote role, offering the flexibility to work from anywhere. As the Lead, you will oversee a team of technical support engineers, ensuring timely and effective resolution of complex customer issues. Your responsibilities will include developing and implementing support strategies, defining escalation procedures, and maintaining high standards of customer satisfaction. You will analyze support ticket trends to identify systemic issues and collaborate with engineering and product teams to implement permanent solutions. This role requires deep technical expertise in cloud computing environments (e.g., AWS, Azure, GCP), networking, operating systems, and troubleshooting methodologies. You will be responsible for training and mentoring support staff, managing performance, and fostering a collaborative and customer-centric team culture. A Bachelor's degree in Computer Science, Information Technology, or a related field, combined with a minimum of 8 years of experience in technical support, with at least 3 years in a leadership role, is essential. Strong problem-solving, communication, and leadership skills are critical. Proven experience in managing remote teams and utilizing support ticketing systems (e.g., Zendesk, ServiceNow) is a must. You should possess excellent diagnostic skills and the ability to articulate technical concepts clearly to both technical and non-technical audiences. This position offers an exciting opportunity to shape the future of our client's customer support experience in a challenging and rapidly evolving technological landscape.
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8
Senior Technical Support Engineer - Cloud Infrastructure
Posted 24 days ago
Job Viewed
Job Description
Our client is seeking an experienced and highly motivated Senior Technical Support Engineer to join their fully remote, global support team. This role is critical for providing advanced technical assistance and resolving complex issues for our client's cloud infrastructure solutions. You will be the primary point of contact for challenging customer escalations, requiring deep expertise in cloud platforms, networking, operating systems, and distributed systems. The ideal candidate thrives in a fast-paced, remote environment, demonstrating exceptional problem-solving skills and a commitment to customer satisfaction. You will leverage cutting-edge diagnostic tools and collaborate effectively with engineering and product teams to identify root causes and implement permanent solutions.
Key Responsibilities:
Qualifications:
This remote position offers a competitive salary and benefits, along with the opportunity to work with a leading provider of cloud solutions.
Key Responsibilities:
- Provide Tier 3 technical support for complex customer issues related to cloud infrastructure, including compute, storage, and networking.
- Troubleshoot and diagnose intricate problems across various operating systems (Linux, Windows) and virtualization technologies.
- Analyze log files, system performance metrics, and network traces to identify the root cause of issues.
- Collaborate with development and engineering teams to escalate bugs, provide detailed technical feedback, and contribute to product improvements.
- Develop and maintain comprehensive knowledge base articles, troubleshooting guides, and best practice documentation.
- Mentor and guide junior support engineers, sharing technical expertise and best practices.
- Participate in on-call rotations to provide 24/7 support for critical incidents.
- Manage customer expectations and communicate technical solutions clearly and effectively to both technical and non-technical audiences.
- Identify trends in customer issues and proactively suggest improvements to product stability and support processes.
- Stay current with the latest advancements in cloud computing, virtualization, and related technologies.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 6 years of experience in technical support, system administration, or cloud engineering roles.
- In-depth knowledge of major cloud platforms (e.g., AWS, Azure, GCP) and their services.
- Strong understanding of networking protocols (TCP/IP, DNS, HTTP/S, BGP) and network troubleshooting.
- Expertise in Linux (e.g., Ubuntu, CentOS, RHEL) and/or Windows Server administration.
- Experience with containerization technologies (Docker, Kubernetes) is a plus.
- Excellent analytical and problem-solving skills, with a methodical approach to troubleshooting.
- Superb communication and interpersonal skills, with the ability to articulate complex technical concepts.
- Proven ability to work independently and manage time effectively in a remote setting.
- Experience with scripting languages (e.g., Python, Bash) for automation is highly desirable.
This remote position offers a competitive salary and benefits, along with the opportunity to work with a leading provider of cloud solutions.
This advertiser has chosen not to accept applicants from your region.
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