2 Remote Technical Support Lead Cloud Infrastructure jobs in whatjobs
Remote Technical Support Lead - Cloud Infrastructure
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and motivated Remote Technical Support Lead to manage and enhance their global customer support operations for cloud infrastructure services. This is a fully remote role, offering the flexibility to work from anywhere. As the Lead, you will oversee a team of technical support engineers, ensuring timely and effective resolution of complex customer issues. Your responsibilities will include developing and implementing support strategies, defining escalation procedures, and maintaining high standards of customer satisfaction. You will analyze support ticket trends to identify systemic issues and collaborate with engineering and product teams to implement permanent solutions. This role requires deep technical expertise in cloud computing environments (e.g., AWS, Azure, GCP), networking, operating systems, and troubleshooting methodologies. You will be responsible for training and mentoring support staff, managing performance, and fostering a collaborative and customer-centric team culture. A Bachelor's degree in Computer Science, Information Technology, or a related field, combined with a minimum of 8 years of experience in technical support, with at least 3 years in a leadership role, is essential. Strong problem-solving, communication, and leadership skills are critical. Proven experience in managing remote teams and utilizing support ticketing systems (e.g., Zendesk, ServiceNow) is a must. You should possess excellent diagnostic skills and the ability to articulate technical concepts clearly to both technical and non-technical audiences. This position offers an exciting opportunity to shape the future of our client's customer support experience in a challenging and rapidly evolving technological landscape.
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Remote Technical Support Lead - Cloud Infrastructure
Posted 6 days ago
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Job Description
Our client is searching for a highly skilled and customer-focused Technical Support Lead to manage their remote support operations. This hybrid role offers a dynamic work environment where you will lead a team in resolving complex technical issues for users and clients. You will be responsible for overseeing the daily operations of the helpdesk, ensuring timely and effective resolution of support tickets, and maintaining high levels of customer satisfaction. Key duties include troubleshooting hardware, software, and network issues; managing a ticketing system; developing and updating knowledge base articles; providing technical guidance and training to junior support staff; and escalating critical issues to appropriate teams. The ideal candidate will have a deep understanding of various operating systems, network protocols, and common software applications. Experience with cloud platforms (AWS, Azure, GCP) and remote support tools is highly desirable. You will play a crucial role in mentoring and developing the support team, fostering a collaborative and efficient work environment. Excellent problem-solving skills, strong analytical abilities, and exceptional communication and interpersonal skills are essential. You should be adept at managing priorities, multitasking, and working effectively under pressure. The ability to balance remote team leadership with occasional on-site collaboration is key. We are looking for a motivated and proactive individual who is passionate about technology and dedicated to providing outstanding customer service. This is an excellent opportunity to contribute to a growing team and make a significant impact on user experience.
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