6,764 Lead Remote Technical Support Engineer Installation Maintenance jobs in Kenya
Lead Automotive Diagnostic Technician - Remote Technical Support
Posted 23 days ago
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Job Description
Our client, a global leader in automotive technology, is looking for a skilled and experienced Lead Automotive Diagnostic Technician to provide remote technical support. In this role, you will be the primary point of contact for complex vehicle diagnostic issues, offering expert guidance to dealership technicians and service centers worldwide. This position operates on a remote-first basis, allowing you to leverage your deep understanding of automotive systems from your home office. Your responsibilities will include analyzing diagnostic data, interpreting fault codes, and recommending precise repair procedures for a wide range of vehicle makes and models. You will collaborate closely with engineering and product development teams to identify recurring issues and provide feedback for future product improvements. This role requires exceptional problem-solving skills and the ability to explain intricate technical concepts clearly and concisely to individuals with varying levels of technical expertise. You will develop and maintain a knowledge base of common issues and solutions, contributing to training materials for service personnel. The ideal candidate will have extensive hands-on experience with modern diagnostic equipment, scan tools, and vehicle communication interfaces. Proficiency in interpreting electrical schematics and mechanical diagrams is essential. You should possess a strong understanding of powertrain, chassis, electrical, and infotainment systems. This is a unique opportunity to utilize your diagnostic expertise in a challenging and rewarding remote environment, contributing to the seamless operation of vehicles for customers globally. You will be instrumental in ensuring customer satisfaction by enabling efficient and accurate repairs through expert remote consultation.
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Customer Support Specialist - Technical Troubleshooting
Posted 24 days ago
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Job Description
Our client, a leading provider of business software solutions, is looking for dedicated and technically adept Customer Support Specialists to join their fully remote support team. In this role, you will be the first point of contact for customers experiencing technical issues with our products, providing timely and effective resolutions. Your primary responsibility will be to troubleshoot software problems, guide users through technical processes, and escalate complex issues to higher-level support when necessary. The ideal candidate possesses excellent problem-solving skills, a patient demeanor, and a strong aptitude for understanding technical concepts. Previous experience in customer service or technical support, particularly with software applications, is highly advantageous. You should be proficient in using helpdesk software, ticketing systems, and remote support tools. Exceptional communication skills, both written and verbal, are critical for effectively explaining technical solutions to a non-technical audience. The ability to manage multiple inquiries simultaneously and maintain a high level of customer satisfaction in a fast-paced, remote environment is essential. A strong interest in technology and a willingness to learn new software products are key. If you are a proactive problem-solver who thrives on helping others and is seeking a fulfilling remote career in customer support, we encourage you to apply. Your dedication to providing outstanding service will be highly valued. This role supports customers within the **Kakamega, Kakamega, KE** region, but is conducted entirely remotely.
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Remote Senior Customer Support Specialist - Technical Troubleshooting
Posted 9 days ago
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Job Description
Our client is seeking a dedicated and technically proficient Senior Customer Support Specialist to join their fully remote support team. In this crucial role, you will be the primary point of contact for customers experiencing technical issues, providing expert-level assistance and ensuring a high level of customer satisfaction. The ideal candidate possesses exceptional communication skills, a deep understanding of troubleshooting methodologies, and the ability to guide users through complex technical solutions remotely. You will be instrumental in resolving customer inquiries, escalating issues when necessary, and contributing to the continuous improvement of support resources.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat, addressing complex inquiries and issues.
- Diagnose and troubleshoot hardware, software, and network problems efficiently and effectively.
- Guide customers through step-by-step solutions, ensuring clarity and understanding.
- Document all customer interactions, troubleshooting steps, and resolutions in the support ticketing system.
- Identify recurring technical issues and escalate them to the relevant product or engineering teams with detailed reports.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Assist in training and mentoring junior support specialists, sharing best practices and technical knowledge.
- Proactively identify opportunities to improve the customer support experience and processes.
- Collaborate with cross-functional teams to resolve customer issues and provide feedback on product usability.
- Manage customer escalations, ensuring timely and satisfactory resolution.
- Contribute to customer success by providing exceptional service and fostering loyalty.
- Stay up-to-date with product updates and technical changes to provide accurate support.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in a technical customer support or helpdesk role.
- Proven expertise in troubleshooting various hardware, software, and network-related issues.
- Strong understanding of operating systems (Windows, macOS, Linux), common software applications, and basic networking concepts.
- Excellent active listening, verbal, and written communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- Proficiency in using customer support software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Strong analytical and problem-solving skills, with a logical approach to diagnosis.
- Ability to work independently and manage time effectively in a remote setting.
- Patience, empathy, and a customer-centric attitude.
- Experience in mentoring or leading support teams is a plus.
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Remote Lead HVAC Systems Technician - Technical Support
Posted 22 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead HVAC Systems Technician to join their global support team in a fully remote capacity. In this critical role, you will be the primary technical point of contact for complex HVAC system issues reported from various client sites. You will be responsible for remotely diagnosing, troubleshooting, and providing expert guidance to on-site technicians, ensuring optimal performance and longevity of HVAC installations. Your duties will include analyzing system performance data, reviewing diagnostic reports, interpreting technical schematics, and developing detailed repair strategies. You will leverage your extensive knowledge of various HVAC equipment, refrigeration cycles, control systems, and building management systems (BMS) to provide accurate and timely solutions. This role requires exceptional problem-solving skills, the ability to work autonomously, and excellent communication abilities to articulate technical solutions to both technical and non-technical personnel. You will also contribute to the development of training materials and best practice guides for field technicians, aimed at enhancing their diagnostic capabilities. The successful candidate will be adept at using remote diagnostic tools, interpreting sensor data, and recommending preventative maintenance schedules based on performance trends. A key focus will be on ensuring compliance with all relevant safety standards and environmental regulations. This is an opportunity to shape the maintenance strategies for critical infrastructure from a distance, directly impacting operational efficiency and client satisfaction. While the role is fully remote, the context involves supporting installations primarily in the **Malindi, Kilifi, KE** region. A minimum of 5 years of hands-on experience in HVAC system installation, maintenance, and repair is mandatory, along with a strong understanding of electrical and mechanical principles related to HVAC. Relevant certifications (e.g., EPA Universal, NATE) are highly advantageous. You will be expected to manage multiple complex cases simultaneously and maintain detailed records of all support activities. This position requires a proactive and analytical mindset, with a passion for resolving challenging technical problems in the building services sector.
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Remote Lead Field Service Technician - Technical Support
Posted 13 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to join their remote technical support team. This critical role involves providing expert-level remote troubleshooting, guidance, and technical support to field technicians and end-users on complex machinery and equipment. You will be instrumental in diagnosing issues, developing solutions, and ensuring the optimal performance and uptime of client systems. The ideal candidate will possess deep technical expertise, excellent problem-solving skills, and the ability to communicate intricate technical information clearly and effectively in a virtual setting.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced remote technical support and troubleshooting for complex mechanical, electrical, and software systems.
- Diagnose equipment malfunctions and failures using diagnostic tools and remote access software.
- Develop clear, step-by-step repair and maintenance procedures for field technicians.
- Guide and mentor field service technicians remotely, enhancing their technical capabilities.
- Analyze recurring technical issues and propose preventative maintenance strategies.
- Create and update technical documentation, including user manuals, service guides, and troubleshooting databases.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Manage escalations and resolve complex technical problems efficiently.
- Ensure adherence to safety protocols and best practices during all service interventions.
- Track service requests, resolutions, and customer feedback using the CRM system.
- Develop training materials and deliver remote training sessions to field staff and clients.
- Maintain a high level of technical expertise on the company's product line.
- Contribute to the development of remote support strategies and tools.
- Communicate effectively with internal departments and external clients regarding technical matters.
- Oversee the quality of remote technical assistance provided by the team.
Qualifications:
- Minimum of 7 years of experience in field service, technical support, or a related role, with a focus on complex equipment.
- In-depth knowledge of mechanical, electrical, and software systems relevant to the industry.
- Proven ability to troubleshoot and diagnose complex technical issues remotely.
- Excellent communication, presentation, and interpersonal skills, with the ability to explain technical concepts to diverse audiences.
- Proficiency in using remote diagnostic tools, CRM software, and technical documentation platforms.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple priorities in a demanding remote environment.
- Relevant technical certifications or an Associate's/Bachelor's degree in a technical field (e.g., Engineering, Electronics).
- Experience in leading or mentoring technical teams is essential.
- Familiarity with project management principles.
- Adaptability and a strong desire to learn new technologies.
- Previous experience in a remote technical support role is highly desirable.
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Lead Field Service Technician (Remote Technical Support)
Posted 23 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to provide advanced remote technical support and guidance for installation and maintenance operations. This role is crucial for ensuring the efficient and effective resolution of complex technical issues, troubleshooting installation challenges, and guiding on-site technicians through intricate maintenance procedures. The ideal candidate will possess deep technical expertise in a relevant field, strong problem-solving skills, and exceptional communication abilities, particularly in conveying technical information clearly and concisely in a remote setting. You will serve as the primary point of escalation for challenging technical problems, leveraging remote diagnostic tools and virtual collaboration.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for installation, maintenance, and repair of complex equipment and systems.
- Guide and mentor junior field service technicians remotely, assisting them in diagnosing and resolving difficult technical issues.
- Develop and update technical documentation, including installation manuals, troubleshooting guides, and best practice advisories.
- Analyze service reports and customer feedback to identify recurring issues and areas for product or process improvement.
- Utilize remote diagnostic tools, software, and communication platforms to effectively assess and resolve technical problems.
- Conduct remote training sessions for field technicians and customers on equipment operation, maintenance, and troubleshooting.
- Collaborate with engineering and product development teams to relay field feedback and contribute to product enhancements.
- Ensure all remote support activities are logged accurately and efficiently in the service management system.
- Maintain up-to-date knowledge of product lines, industry best practices, and emerging technologies.
- Escalate critical issues to appropriate internal stakeholders when necessary.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- A minimum of 7-9 years of progressive experience in field service, technical support, or maintenance roles, with a significant focus on complex systems.
- Proven ability to troubleshoot and resolve advanced technical problems remotely.
- In-depth knowledge of installation and maintenance procedures for electromechanical systems, industrial equipment, or similar technologies.
- Excellent diagnostic skills and proficiency with testing equipment and remote diagnostic tools.
- Exceptional verbal and written communication skills, with the ability to clearly explain complex technical concepts to various audiences in a remote environment.
- Strong interpersonal and leadership skills, with the ability to mentor and guide remote teams.
- Proficiency with CRM and remote support software.
- Ability to work independently, manage time effectively, and handle high-pressure situations in a remote setting.
- A proactive and customer-centric approach to problem-solving.
- Familiarity with the types of installations and maintenance required in the region of Nyeri, Nyeri, KE would be an advantage.
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Lead Remote Technical Support Engineer (Installation & Maintenance)
Posted 22 days ago
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Job Description
Our client is looking for a Lead Remote Technical Support Engineer to oversee and manage a team dedicated to the installation and maintenance of complex systems. This is a fully remote position, offering the flexibility to work from anywhere. You will be the primary point of contact for escalated technical issues, providing advanced troubleshooting and resolution for a variety of equipment and software. Your responsibilities will include developing and documenting standard operating procedures for remote support, training junior technicians, and ensuring timely and effective resolution of all client-reported problems. You will also play a crucial role in analyzing support data to identify recurring issues and implement preventative measures. This involves collaborating with engineering and product teams to provide feedback on product design and reliability, aiming to improve the overall installation and maintenance experience. The ideal candidate possesses deep technical knowledge in the relevant installation and maintenance domains, coupled with exceptional problem-solving and communication skills. You must be adept at guiding clients and team members through complex technical procedures remotely. Experience in team leadership and project management is essential. You will be responsible for monitoring team performance, conducting regular performance reviews, and fostering a collaborative and supportive remote work environment. This role demands a proactive approach to identifying potential system failures and developing proactive maintenance strategies. We expect a strong understanding of diagnostic tools and techniques, as well as the ability to quickly learn and master new technologies. The successful candidate will be a self-starter, capable of managing their workload efficiently and prioritizing tasks effectively in a fast-paced, remote setting. Your leadership will be key in maintaining high standards of technical support and customer satisfaction for our client's installed base of equipment and systems, ensuring operational uptime and longevity through expert remote guidance and proactive intervention.
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Lead Field Service Technician - Remote Technical Lead
Posted 20 days ago
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Job Description
Our client is looking for a motivated and skilled Lead Field Service Technician to provide remote technical leadership and support for complex installations and maintenance operations. This is a fully remote position, allowing you to guide and manage technical teams from anywhere. The role involves providing expert remote troubleshooting for equipment malfunctions, overseeing the implementation of preventative maintenance schedules, and offering technical guidance to on-site technicians. You will be responsible for diagnosing issues, recommending solutions, and ensuring the efficient and effective resolution of technical challenges. The ideal candidate will have a comprehensive understanding of mechanical, electrical, and hydraulic systems common in industrial settings. Strong problem-solving skills, excellent communication abilities, and the capacity to clearly articulate technical procedures and solutions are essential. Experience with diagnostic tools, schematics interpretation, and technical documentation is required. A proven track record of successful technical support and team leadership is highly desirable. While the equipment and projects are based in and around **Embu, Embu, KE**, your role will be entirely remote, ensuring operational continuity and providing high-level technical oversight. A technical degree or equivalent certification in a relevant field, coupled with at least 5 years of hands-on field service experience and experience in a lead or supervisory capacity, is required. This position is ideal for a results-oriented professional who excels in a remote work environment, can effectively manage and mentor a distributed team, and is dedicated to maintaining optimal equipment performance through remote expertise. We are seeking individuals who can provide critical technical direction and support from a distance, ensuring the highest standards of service and reliability.
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Senior Installation & Maintenance Technician (Remote - Technical Support)
Posted 3 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Installation & Maintenance Technician to provide expert technical support remotely. This role is crucial for guiding customers and field technicians through complex installation, troubleshooting, and maintenance procedures for our client's specialized equipment and systems. You will be responsible for diagnosing technical issues, developing clear and concise resolution steps, and ensuring customer satisfaction through exceptional remote assistance. As this is a fully remote position, strong diagnostic abilities, excellent communication skills (both written and verbal), and the capacity to work independently and manage support queues effectively are essential.
Responsibilities:
Qualifications:
This is an outstanding opportunity for a seasoned technical expert to leverage their skills in a critical remote support role, contributing significantly to customer success and product reliability. If you excel at problem-solving and thrive in a virtual environment, we encourage you to apply. This role supports technical needs associated with the **Mlolongo, Machakos, KE** region.
Responsibilities:
- Provide advanced technical support to customers and field technicians via phone, email, and remote access tools.
- Diagnose and troubleshoot complex installation, maintenance, and operational issues related to our client's products/systems.
- Develop and document step-by-step troubleshooting guides, repair procedures, and best practices.
- Escalate unresolved issues to engineering or product development teams, providing detailed diagnostic information.
- Train and mentor junior technicians on product knowledge and troubleshooting techniques.
- Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
- Identify recurring technical problems and provide feedback to product management for future improvements.
- Ensure adherence to safety protocols and company policies in all remote support activities.
- Contribute to the continuous improvement of the technical support processes and knowledge base.
- Stay up-to-date with product updates, technical specifications, and industry best practices.
Qualifications:
- Associate's or Bachelor's degree in a relevant technical field (e.g., Electronics, Mechanical Engineering Technology, Information Technology), or equivalent practical experience.
- Minimum of 5 years of hands-on experience in installation, maintenance, and technical support for complex equipment or systems.
- Proven ability to diagnose and resolve intricate technical problems remotely.
- Strong understanding of electrical, mechanical, or software systems, depending on the client's product line.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency with remote access tools, ticketing systems (CRM), and common diagnostic software.
- Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced remote environment.
- Customer-focused mindset with a passion for problem-solving and delivering high-quality support.
- Experience in training or mentoring technical staff is a significant plus.
- Must possess a reliable high-speed internet connection and a dedicated, quiet workspace.
This is an outstanding opportunity for a seasoned technical expert to leverage their skills in a critical remote support role, contributing significantly to customer success and product reliability. If you excel at problem-solving and thrive in a virtual environment, we encourage you to apply. This role supports technical needs associated with the **Mlolongo, Machakos, KE** region.
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Remote Technical Support Engineer (Installation & Maintenance)
Posted 23 days ago
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Job Description
Our client is seeking a highly skilled and dedicated Remote Technical Support Engineer specializing in installation and maintenance services. This role is pivotal in providing remote assistance and troubleshooting for our diverse range of technical equipment and systems. You will be the first point of contact for clients experiencing issues or requiring guidance on installation and upkeep. Your primary responsibility will be to diagnose technical problems accurately and efficiently, offering clear, concise, and actionable solutions via phone, email, and video conferencing.
The role demands a deep understanding of mechanical and electrical systems, as well as excellent diagnostic capabilities. You will guide customers through complex installation procedures, ensuring that all steps are followed correctly to achieve optimal performance. For maintenance issues, you will assist clients in performing routine checks, identifying potential failures, and guiding them through troubleshooting steps or recommending necessary repairs. This position requires extensive knowledge of our product lines and the ability to adapt to new technologies quickly. You will document all support interactions, resolutions, and recurring issues to contribute to our knowledge base and identify areas for product improvement. Collaboration with field service teams and engineering departments is essential to escalate complex problems and ensure timely resolution. The ideal candidate will possess exceptional communication skills, patience, and a strong customer-centric approach, coupled with a robust technical background. This fully remote position offers the flexibility to work from anywhere while contributing significantly to client satisfaction and operational efficiency. You will play a crucial role in ensuring our clients can effectively utilize and maintain our products with minimal downtime. Your ability to translate technical jargon into understandable language for a non-technical audience will be a key asset.
Location: This is a fully remote position, allowing you to work from anywhere.
Qualifications:
The role demands a deep understanding of mechanical and electrical systems, as well as excellent diagnostic capabilities. You will guide customers through complex installation procedures, ensuring that all steps are followed correctly to achieve optimal performance. For maintenance issues, you will assist clients in performing routine checks, identifying potential failures, and guiding them through troubleshooting steps or recommending necessary repairs. This position requires extensive knowledge of our product lines and the ability to adapt to new technologies quickly. You will document all support interactions, resolutions, and recurring issues to contribute to our knowledge base and identify areas for product improvement. Collaboration with field service teams and engineering departments is essential to escalate complex problems and ensure timely resolution. The ideal candidate will possess exceptional communication skills, patience, and a strong customer-centric approach, coupled with a robust technical background. This fully remote position offers the flexibility to work from anywhere while contributing significantly to client satisfaction and operational efficiency. You will play a crucial role in ensuring our clients can effectively utilize and maintain our products with minimal downtime. Your ability to translate technical jargon into understandable language for a non-technical audience will be a key asset.
Location: This is a fully remote position, allowing you to work from anywhere.
Qualifications:
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 5 years of experience in technical support, installation, or maintenance of complex systems.
- Proven ability to troubleshoot and diagnose hardware and software issues remotely.
- Strong understanding of electrical and mechanical principles.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency in using remote diagnostic tools and ticketing systems.
- Ability to interpret technical manuals and schematics.
- Experience working with diverse clientele.
- Self-motivated with the ability to manage time effectively in a remote environment.
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