2,728 Lead Office Administrator Executive Support jobs in Kenya
Lead Office Administrator - Executive Support
Posted 22 days ago
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Job Description
Our client, a prestigious legal firm, is seeking a highly organized and proactive Lead Office Administrator to provide comprehensive executive support and manage day-to-day office operations. This is a crucial on-site role that requires exceptional attention to detail and a professional demeanor. You will be responsible for managing complex calendars, coordinating travel arrangements, preparing correspondence and reports, and acting as the primary point of contact for executives and clients. Your duties will include screening calls and emails, organizing meetings and events, managing office supplies and equipment, and overseeing administrative staff. The ideal candidate will have a strong understanding of office management principles and excellent time management skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is essential, as is experience with legal terminology and document management systems. You must possess outstanding communication and interpersonal skills, with the ability to interact effectively with individuals at all levels. Confidentiality and discretion are paramount in this role. We are looking for a reliable and resourceful individual who can anticipate needs and proactively resolve issues. A minimum of 5 years of experience in an administrative or executive assistant role, preferably within a legal or professional services environment, is required. A Bachelor's degree in Business Administration or a related field is a plus. This position offers a stable and engaging work environment where you can make a significant impact on the efficiency and smooth functioning of a busy legal practice.
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Remote Office Manager and Administrative Lead
Posted 7 days ago
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Job Description
Our client is seeking a highly organized and proactive Remote Office Manager and Administrative Lead to ensure the smooth and efficient operation of their virtual office environment. This fully remote position is responsible for managing a wide range of administrative tasks, supporting executive leadership, and fostering a positive and productive remote work culture. The ideal candidate possesses exceptional organizational skills, a keen eye for detail, and a strong ability to multitask and prioritize effectively in a dynamic setting. You will be the go-to person for administrative support, coordinating schedules, managing communications, organizing virtual meetings, and implementing efficient administrative processes. This role requires excellent communication skills, proficiency with various office software and collaboration tools, and a proactive approach to problem-solving.
Key responsibilities include:
Key responsibilities include:
- Managing and coordinating calendars for senior management, including scheduling meetings, appointments, and travel arrangements.
- Handling incoming and outgoing communications, including emails, phone calls, and mail, with professionalism and efficiency.
- Organizing and facilitating virtual meetings, including preparing agendas, taking minutes, and tracking action items.
- Developing and implementing efficient administrative processes and systems to support remote operations.
- Managing office supplies and equipment for remote employees, ensuring timely procurement and distribution.
- Assisting with onboarding new remote employees, providing necessary administrative support.
- Maintaining organized digital filing systems and ensuring data accuracy.
- Preparing reports, presentations, and other documents as required.
- Providing general administrative support to various departments as needed.
- Acting as a point of contact for internal and external inquiries.
- Troubleshooting minor IT issues related to office equipment and software for remote staff.
- Fostering a positive and collaborative remote work environment.
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Lead Executive Assistant - Remote
Posted 20 days ago
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Job Description
Our client is looking for a highly organized, proactive, and detail-oriented Lead Executive Assistant to provide comprehensive administrative support to senior leadership in a fully remote capacity. This role is critical in ensuring the smooth and efficient operation of executive activities. You will manage complex calendars, schedule meetings across multiple time zones, coordinate travel arrangements (both domestic and international), and prepare agendas and meeting materials. Gatekeeping and managing incoming communications, including emails and phone calls, will be a key responsibility, prioritizing and redirecting as necessary. You will also be involved in preparing presentations, reports, and other documents, and assisting with special projects as assigned. The ideal candidate will possess exceptional organizational and time management skills, with the ability to multitask and prioritize effectively in a fast-paced, remote environment. Strong written and verbal communication skills, a high level of professionalism, and discretion are paramount. Proficiency in office productivity software, including word processing, spreadsheets, and presentation tools, is essential. Experience with virtual collaboration tools and a proactive approach to problem-solving are also required. This is an excellent opportunity for an experienced administrative professional to leverage their skills and expertise to support executives remotely, contributing to the overall success of the organization. If you are a highly motivated individual with a keen eye for detail and a passion for providing exceptional support, we encourage you to apply. We seek candidates who are adaptable, reliable, and dedicated to maintaining confidentiality and efficiency in all aspects of their work.
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Lead Remote Executive Assistant
Posted 22 days ago
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Job Description
Our client is seeking an exceptional and highly organized Lead Executive Assistant to provide comprehensive remote support to senior executives. This is a critical role that demands a proactive approach, impeccable attention to detail, and the ability to manage a wide range of complex administrative and logistical tasks with utmost discretion and efficiency. The successful candidate will be a master of remote collaboration, utilizing cutting-edge tools to ensure seamless operations and proactive support.
Responsibilities:
Qualifications:
This fully remote position offers the opportunity to be an integral part of a high-performing executive team and contribute to the success of a growing organization.
Responsibilities:
- Manage and maintain complex and dynamic calendars for multiple executives, including scheduling meetings, appointments, and travel arrangements across different time zones.
- Coordinate and prepare materials for executive meetings, including agendas, presentations, and background documents.
- Take accurate meeting minutes and track action items to ensure follow-through.
- Handle all aspects of executive travel arrangements, including flights, accommodation, visas, and detailed itineraries.
- Manage incoming and outgoing communications, including emails, calls, and mail, prioritizing and responding as appropriate.
- Conduct research on various topics as requested by executives, presenting findings in a clear and concise manner.
- Prepare and edit correspondence, reports, and presentations with a high degree of accuracy and professionalism.
- Organize and maintain digital and physical filing systems, ensuring easy retrieval of information.
- Assist with expense report preparation and tracking.
- Proactively identify and address potential scheduling conflicts or logistical challenges.
- Serve as a primary point of contact for internal and external stakeholders, fostering positive relationships.
- Implement and refine administrative processes to enhance efficiency within a remote work environment.
- Handle confidential information with the utmost integrity and discretion.
- Provide support for special projects and initiatives as assigned by executives.
- Anticipate the needs of the executives and provide support before being asked.
Qualifications:
- Proven experience as an Executive Assistant, Senior Executive Assistant, or similar role supporting C-level executives.
- Exceptional organizational and time-management skills, with the ability to prioritize tasks effectively in a fast-paced, remote setting.
- Proficiency in virtual communication and collaboration tools (e.g., Zoom, Microsoft Teams, Slack, Google Workspace).
- Advanced knowledge of calendar management, travel coordination, and expense reporting systems.
- Excellent written and verbal communication skills, with a keen eye for detail.
- High level of discretion and confidentiality.
- Proactive, resourceful, and able to work independently with minimal supervision.
- Adaptability and flexibility to manage changing priorities.
- Professional demeanor and excellent interpersonal skills.
- Bachelor's degree or equivalent practical experience preferred.
- Proficiency in English is required.
This fully remote position offers the opportunity to be an integral part of a high-performing executive team and contribute to the success of a growing organization.
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Lead Administrative Manager
Posted 15 days ago
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Job Description
Our client, a dynamic organization seeking to streamline its operations, is looking for a Lead Administrative Manager to spearhead their administrative functions through a fully remote structure. This crucial role involves overseeing daily administrative operations, ensuring efficiency, and supporting staff across the organization. As a remote manager, you will leverage productivity software, virtual communication tools, and strong organizational skills to maintain seamless operations. Your responsibilities will include managing office supplies and equipment, coordinating schedules, overseeing record-keeping, and developing and implementing administrative policies and procedures. You will also be responsible for managing vendor relationships and ensuring compliance with relevant regulations. The ideal candidate will possess extensive experience in administrative management, with a proven ability to manage operations effectively in a remote setting. Excellent organizational, communication, and problem-solving skills are essential. A Bachelor's degree in Business Administration or a related field is preferred. You must be proactive, detail-oriented, and capable of leading and motivating administrative staff remotely. This is an excellent opportunity to contribute to the efficiency and effectiveness of a growing company, enjoying the flexibility and independence of a fully remote position, with oversight of administrative needs supporting operations near Thika, Kiambu, KE .
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Lead Customer Success Manager - Tech Support
Posted 13 days ago
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Job Description
Our client, a rapidly expanding software solutions provider, is seeking a proactive and empathetic Lead Customer Success Manager specializing in Technical Support. This fully remote position offers an exciting opportunity to guide a team of support specialists and ensure exceptional service delivery to our valued clientele. You will be instrumental in fostering strong customer relationships, resolving technical challenges efficiently, and driving customer satisfaction and retention. As a remote leader, you will empower your team and champion best practices in customer support from anywhere.
Key Responsibilities:
A Bachelor's degree in Business Administration, Computer Science, or a related field is required; a Master's degree is a plus. A minimum of 6 years of experience in customer success, account management, or technical support, with at least 3 years in a leadership or supervisory role, is essential. Proven experience with CRM software and customer support ticketing systems is mandatory. Strong understanding of software applications and IT infrastructure is highly desirable. Exceptional problem-solving, communication, and interpersonal skills are critical for building rapport with customers and leading a remote team. This role is key to maintaining high levels of customer satisfaction for our users supporting services related to Kakamega, Kakamega, KE .
Key Responsibilities:
- Leading and mentoring a team of Customer Success Managers and Technical Support Specialists, providing guidance and performance feedback.
- Developing and implementing strategies to enhance customer satisfaction, loyalty, and retention.
- Overseeing the resolution of complex technical issues, ensuring timely and effective solutions are provided to customers.
- Establishing and monitoring key performance indicators (KPIs) for the customer success and support teams, such as response times, resolution rates, and customer satisfaction scores.
- Acting as a point of escalation for critical customer issues, working collaboratively to find appropriate resolutions.
- Developing and maintaining comprehensive knowledge base articles, FAQs, and training materials for customers and internal teams.
- Gathering customer feedback and insights to inform product development and service improvements.
- Collaborating with sales, product, and engineering teams to ensure a seamless customer experience.
- Proactively identifying opportunities to improve customer onboarding, training, and ongoing engagement.
- Staying abreast of product updates, industry trends, and best practices in customer success and technical support.
A Bachelor's degree in Business Administration, Computer Science, or a related field is required; a Master's degree is a plus. A minimum of 6 years of experience in customer success, account management, or technical support, with at least 3 years in a leadership or supervisory role, is essential. Proven experience with CRM software and customer support ticketing systems is mandatory. Strong understanding of software applications and IT infrastructure is highly desirable. Exceptional problem-solving, communication, and interpersonal skills are critical for building rapport with customers and leading a remote team. This role is key to maintaining high levels of customer satisfaction for our users supporting services related to Kakamega, Kakamega, KE .
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Lead Customer Success Manager - Technical Support
Posted 22 days ago
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Job Description
Our client is revolutionizing the customer service landscape and seeks a highly experienced Lead Customer Success Manager specializing in Technical Support to join our fully remote, globally distributed team. In this crucial role, you will be at the forefront of ensuring our diverse clientele receives exceptional support and achieves maximum value from our innovative solutions. You will lead a team of dedicated support professionals, fostering a culture of proactive problem-solving, technical excellence, and unparalleled customer satisfaction. Your expertise will be vital in developing and implementing best practices for technical issue resolution, customer onboarding, and ongoing client engagement. This is a remote-first opportunity, demanding exceptional organizational skills, strong leadership capabilities, and the ability to motivate and guide a team operating across different time zones. We are looking for a strategic thinker who can identify trends in customer issues, translate them into actionable product improvements, and drive initiatives that enhance the overall customer experience. Your passion for technology and commitment to customer advocacy will be key to your success. Responsibilities include:
- Leading and mentoring a high-performing team of technical support specialists.
- Developing and refining technical support processes and workflows to optimize efficiency and effectiveness.
- Serving as an escalation point for complex technical issues, providing expert guidance and solutions.
- Proactively identifying customer needs and potential challenges, developing strategies to address them.
- Collaborating closely with Product, Engineering, and Sales teams to ensure seamless customer experiences.
- Creating and maintaining comprehensive knowledge base articles and support documentation.
- Tracking key performance indicators (KPIs) for the support team and identifying areas for improvement.
- Conducting regular team meetings and providing constructive feedback and performance reviews.
- Championing customer feedback internally to drive product and service enhancements.
- Ensuring timely and effective resolution of all customer inquiries and support tickets.
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Lead Case Manager - Family Support Services
Posted 6 days ago
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Job Description
Our client is seeking a compassionate and experienced Lead Case Manager to oversee family support services within their fully remote team. This remote-first position focuses on providing comprehensive support and guidance to families in need, ensuring they have access to essential resources and services. You will manage a caseload, coordinate with external agencies, and mentor junior case managers. The ideal candidate will possess a strong understanding of social work principles, excellent client advocacy skills, and the ability to build rapport and trust with diverse families, all while working effectively in a virtual environment.
Responsibilities:
Responsibilities:
- Provide direct case management services to families, including needs assessments, goal setting, and service planning.
- Coordinate and facilitate access to community resources such as housing assistance, food security programs, healthcare, and educational services.
- Develop and maintain strong relationships with partner agencies and service providers.
- Supervise and mentor a team of case managers, providing guidance and support.
- Ensure accurate and timely documentation of client interactions, progress notes, and case plans.
- Advocate for clients' needs within various systems and services.
- Monitor client progress towards goals and adjust service plans as needed.
- Conduct home visits and community outreach as appropriate, utilizing virtual methods when possible.
- Organize and lead team meetings and case conferences.
- Stay informed about relevant policies, legislation, and available resources for families.
- Bachelor's degree in Social Work, Psychology, Sociology, or a related field. A Master's degree is preferred.
- Minimum of 6 years of experience in case management or social services.
- Proven experience in a leadership or supervisory role.
- Strong knowledge of child welfare, family support, and community resources.
- Excellent assessment, crisis intervention, and problem-solving skills.
- Exceptional interpersonal, communication, and advocacy skills.
- Proficiency in case management software and virtual collaboration tools.
- Ability to work independently, manage time effectively, and maintain confidentiality in a remote setting.
- Understanding of trauma-informed care principles.
- Commitment to promoting family well-being and resilience.
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7
Lead Administrative Operations Manager
Posted 22 days ago
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Job Description
Our client, a rapidly growing organization, is seeking a highly organized and proactive Lead Administrative Operations Manager to oversee their remote administrative functions. This role is crucial for ensuring the smooth and efficient day-to-day operations of the company. You will be responsible for managing administrative processes, supporting various departments, and optimizing operational workflows. The ideal candidate possesses exceptional organizational skills, a keen eye for detail, and a proven ability to manage multiple priorities effectively.
Responsibilities:
This is a fully remote position, offering the flexibility to work from your preferred location. We are looking for an individual with extensive experience in administrative management, strong leadership capabilities, and excellent communication and interpersonal skills. The ability to work independently, manage time effectively, and adapt to a dynamic work environment is essential. The operational oversight for administrative functions supporting business activities within Garissa, Garissa, KE will be a key responsibility of this role.
Responsibilities:
- Oversee and manage all administrative operations, including office management, record-keeping, and correspondence.
- Develop and implement administrative policies and procedures to enhance efficiency.
- Manage vendor relationships and procurement of office supplies and equipment.
- Coordinate travel arrangements and manage calendars for senior leadership.
- Support HR functions related to onboarding and employee support.
- Ensure the smooth operation of IT systems and troubleshoot basic technical issues.
- Manage budgets for administrative expenses.
- Lead and mentor a team of administrative staff.
- Organize and coordinate meetings, events, and projects.
- Continuously seek opportunities to improve operational processes and workflows.
This is a fully remote position, offering the flexibility to work from your preferred location. We are looking for an individual with extensive experience in administrative management, strong leadership capabilities, and excellent communication and interpersonal skills. The ability to work independently, manage time effectively, and adapt to a dynamic work environment is essential. The operational oversight for administrative functions supporting business activities within Garissa, Garissa, KE will be a key responsibility of this role.
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Lead Customer Success Manager - Remote Tech Support
Posted 14 days ago
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Job Description
Our client, a rapidly expanding technology firm, is seeking a dynamic and empathetic Lead Customer Success Manager to manage their remote customer support and success operations. This role is crucial for ensuring our clients' maximum satisfaction and value realization from our innovative products. You will lead a team of customer success representatives, providing guidance, training, and performance management to deliver exceptional support experiences. As this is a fully remote position, strong leadership, excellent communication, and the ability to foster a positive team environment virtually are paramount. Responsibilities include: developing and implementing customer success strategies to drive user adoption, retention, and satisfaction; managing the day-to-day operations of the remote customer support team; onboarding new customers and ensuring a smooth transition to product utilization; proactively identifying and addressing customer needs and potential issues; acting as a primary point of contact for high-value clients; analyzing customer feedback and usage data to identify trends and opportunities for product improvement; developing and delivering training materials for customers and internal teams; collaborating with sales and product development teams to ensure customer needs are met; maintaining comprehensive customer records and documentation. The ideal candidate will have a proven track record in customer success or account management, preferably within the tech industry, with a deep understanding of customer support best practices and CRM systems. This is an exciting opportunity to shape the customer experience for a growing company and contribute to its success from anywhere, impacting user communities that rely on services relevant to the Meru, Meru, KE region and beyond. We are looking for a motivated individual passionate about building strong customer relationships and driving positive outcomes in a remote setting.
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