2134 Lead Management Consultant Digital Transformation jobs in Nairobi

• Conducting in-depth analyses of client business operations, identifying areas for digital improvement and transformation.
• Developing comprehensive digital transformation strategies, roadmaps, and implementation plans tailored to client needs.
• Advising clients on the selection and adoption of new technologies, including AI, cloud computing, IoT, and data analytics.
• Leading and mentoring project teams of consultants, ensuring the successful delivery of engagements.
• Managing client relationships at senior levels, building trust and ensuring satisfaction.
• Facilitating workshops and training sessions for client stakeholders.
• Assessing organizational readiness for digital change and recommending change management strategies.
• Developing business cases and ROI analyses for digital initiatives.
• Staying current with industry best practices, emerging technologies, and digital transformation trends.
• Contributing to the development of the firm's intellectual capital and service offerings.
• Presenting findings and recommendations to executive-level client teams.

Company Description
Our client is a technology company that is working to connect over 1 million homes in Africa to satelite internet services. .

Job Description
Job Purpose:
To lead and manage the overall operations of the business unit, ensuring the achievement of sales, profitability, and operational efficiency targets through effective team leadership, resource management, stakeholder engagement, and the development of robust lead generation strategies.

Key Responsibilities:

• Strategic Lead Generation & Sales Growth:

• Develop, implement, and oversee comprehensive lead generation strategies for the business unit, including marketing campaigns, partnerships, and community outreach initiatives.

• Analyse lead sources and conversion rates to continuously optimize lead generation efforts.
• Collaborate with the Sales Team to set lead generation targets and ensure a consistent pipeline of qualified prospects.
• Identify and pursue new market segments or channels for lead acquisition.

• Monitor the effectiveness of various lead generation activities and adjust strategies as needed.

• Strategic Planning & Performance Management:

• Develop and implement strategic plans to achieve and exceed monthly and annual sales targets.

• Set individual and team KPIs for sales and technical staff, monitor performance closely, and provide regular feedback and coaching.
• Analyse sales and installation data to identify trends, areas for improvement, and opportunities for growth.

• Conduct regular performance reviews and implement development plans for team members.

• Financial Management & Profitability:

• Oversee all financial aspects of the business unit, including revenue generation, cost control, and budget management.

• Analyse profit and loss (P&L) statements to identify areas of inefficiency and implement corrective actions.
• Approve expenditures and manage operational costs to maximize profitability.

• Prepare and present financial reports to senior management.

• Inventory & Asset Management:

• Ensure accurate tracking and management of all inventory (products, kits, spare parts) to prevent stockouts or overstocking.

• Implement robust inventory control procedures, conduct regular stock counts, and reconcile physical stock with system records.

• Manage asset allocation and maintenance for operational efficiency.

• Stakeholder & Relationship Management:

• Act as the primary liaison between the business unit and external stakeholders, including accountants, lawyers, suppliers, and regulatory bodies.

• Ensure compliance with all legal and regulatory requirements.

• Build and maintain strong, productive relationships with all key stakeholders to support business operations and growth.

• Operational Excellence:

• Optimize operational processes to enhance efficiency and customer satisfaction.

• Ensure a safe and productive working environment for all staff.

Address customer complaints and escalations effectively and professionally

Qualifications
Atleast 10 years in middle/senior management as a commercial and customer experience expert within the technology sector.

Additional Information

Starting salary is Kshs 120,000 per month.

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our ICT Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

To grow branch portfolio and balance sheet, and effective management of branch staff in order to maximise branch profitability.

Deadline:

Category: Retail

Subsidiary: HFC

Principle Accountabilities

• Generate and grow existing and New Business:
• Develop strategies & execution plans to create new sales in all business lines in the

branch

• Develop strategies & execution plans to ensure growth of existing business in the

branch

• Prepare & execute sales presentations & activations
• Monitoring daily performance at the branch to ensure targets are met. Developing

corrective action plan where necessary

• Monitor & ensure customer service standards at the branch are met & maintained

at all customer touchpoints

• Preparing relevant management Information reports on the Branch performance

within stipulated timelines

• People Management & administration:
• Manage the sales staff at the branch by providing ongoing individual coaching and

training to assure ensure achievement of sales goals, member retention and

deepening member relationships.

• Continuous review & appraisal of Branch staff performance and immediate

corrective action.

• Ensure sales staff are motivated for maximum productivity
• Cultivate a team culture that enhances support for each other to ensure overall productivity.
• Arrange, conduct or recommend appropriate training for branch staff to enable them carry out their duties effectively & efficiently.
• Ensure discipline and adherence to staff code of ethics by Branch staff.
• Ensure planned leave schedule & execution for branch staff.
• Relationship Management:
• Supervise implementation of portfolio management of the branch portfolio.
• Review the call program to ensure that it is followed with call reports generated per visit for effective follow-up.
• Ensure the branch attend to customer banking needs in a timely manner and manage their expectations.
• Directing, motivating and developing staff so as to ensure a branch succession plan for branch continuity is in place.
• Risk Management:
• Develop a proposal for generating quality loan proposals that meets banks Risk acceptance criteria as per the credit policy
• Ensure that sales staff manage and maintain quality of Loan Portfolio in the branch
• Continuous review the branch's credit portfolio to ensure that early warnings of default are addressed in a timely manner to avoid deterioration to bad debts.
• Ensure that assigned sales staff are taking remedial actions on all delinquent accounts.
• Ensure that the branch staff strictly adhere to banks operating procedures & policies to ensure all controls are observed.
• Ensure the branch comply with AML/KYC guidelines in customer recruitments.
• Review of compliance/Audit reports for the branch with the quest to ensure that corrective action & recommendations are addressed.

Key Competencies and Skills

Technical And General Competencies

• Technical competencies: Selling and Negotiation Skills, Basic accounting skills and other professional qualifications such as AKIB
• General competencies: Team Work and Interpersonal skills, Leadership Skills, Analytical Skills, Integrity and Professionalism, Communication Skills,

Minimum Qualifications, Knowledge And Experience
EXPECTED MINIMUM QUALIFICATION
Education

• A University degree in a business-related field.
• A Master's degree in a business-related field will be an added advantage.

Experience

• Minimum of 5 years' experience in sales management within the Banking Industry.

Company Description

Auxilium Business Consultants Ltd (ABC) is a consulting firm staffed with highly qualified and experienced professionals dedicated to supporting businesses, startups, SMEs, individuals, and nongovernmental organizations. We provide outsourced services including bookkeeping, accounting, tax consultancy, payroll management, and financial advisory. Our services extend to funding business plan proposals, financial literacy training, and business strategy planning. Our mission is to help our clients build sustainable businesses that ensure profit maximization and promote social and environmental well-being.

Role Description

This is a full-time on-site role for an Assistant Accountant at Auxilium Business Consultants Ltd, located in Nairobi County, Kenya. The Assistant Accountant will be responsible for recording financial transactions, reconciliations, assisting with the preparation of financial statements, handling payables and receivables, and supporting in tax preparations. Day-to-day tasks will also include maintaining the general ledger, conducting audits, and ensuring compliance with accounting principles and regulations.

The ideal candidate will bring 1–2 years of accounting experience preferable with QuickBooks experience. The role requires understanding in tax compliance (all taxes), accounts payable & receivable, inventory management, and cost accounting.

Key Responsibilities:

• Manage accounts payable, receivable, reconciliations, and cash flow.
• Assist in tax compliance: VAT, PAYE, WHT, Corporation Tax, NSSF, SHA, Excise duty and Standard levy.
• Support inventory control, cost analysis, and reconciliations.
• Strengthen internal controls and support audits.
• Prepare financial reports and ensure compliance with IFRS and Kenyan tax laws.
• Record and reconcile daily financial transactions
• Assist in preparing financial statements and management reports.
• Assist in preparing financial statements and management reports.
• Record and reconcile daily financial transactions.
• Maintain accurate ledgers, journals, and supporting schedules.
• Support preparation of tax returns, statutory filings, and compliance matters.
• Assist in payroll processing and staff expense reconciliations.
• Support internal and external audit processes.
• Maintain filing systems for financial documents (digital & physical).
• Provide support in budgeting and forecasting.
• Handle supplier invoicing, payments, and account reconciliations.
• Perform other duties as assigned to support the finance department.

Qualifications:

At least CPA part II.

Strong knowledge of Kenyan tax laws, and accounting software (QuickBooks, Sage, ERP).

To apply,
send your CV and cover letter to

(Budget- Gross of 25k-30k)

About us

We are a young and vibrant team of technology consultants who are passionate about solving client problems. Our key focus is on supporting our clients in their digital transformation journeys from ideation through to implementation. We are looking for a business analyst to join our team on a contract basis, to help us in driving digital transformation for our clients.

The Role

The ideal candidate will be someone with a technology background and business analysis experience. The person will report directly to the project manager and their main tasks will include performing detailed requirements analysis, documenting processes, and performing user acceptance testing. To succeed in this role you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.

Note: This is a business analyst role and NOT a data analyst role.

Your Responsibilities

• Work with various stakeholders to analyse business requirements and design solutions that enable the business to achieve its objectives, improve user experience, and drive system adoption.
• Leverage on standard system functionality and custom development to solve complex business requirements.
• Responsible for quality assurance, ensuring accurate testing cycles
• Complete gap analysis for as-is and to-be processes; translating into functional and technical specifications.
• Support change management initiatives related to new feature releases including documentation and training.
• Maintain familiarity with upstream / downstream integrations and their impact on feature enhancements
• Identify, document, communicate and enforce standard business processes as they relate to the system.
• Create operational excellence through best practice sharing and process consistency across all users.
• Serve as an agent of change and drive effective communication to all business stakeholders

We will only consider candidates who meet the following criteria

• Degree in Information Technology or any related field
• Minimum of 5 years experience in requirements gathering and facilitating user workshops
• Experience in managing stakeholders across different departments of the organisation
• Experience in documenting technical and functional business requirements
• Experience in the design of process flows and in process improvement
• Experience in working in collaboration with software development teams during the entire Software Development Life Cycle
• Experience in supporting users during System Testing and User Acceptance Testing
• Strong communication and collaboration skills
• Working knowledge or and experience with agile management methodologies
• Prior experience in consulting is desirable but not mandatory

Job Purpose
Work within the Operations function under the guidance of the Head of Operations to identify technical, process, and product requirements, and align them to the business transformation strategy of the organization for implementation. The Business Analyst will focus on analyzing and optimizing claims, client service, and operational processes, while supporting digital initiatives to improve efficiency, reduce costs, and enhance customer satisfaction. The role will also work closely with the Assistant Manager – Claims, product managers, and project teams to implement solutions that address customer complaints, inefficiencies, and operational gaps.

Key Responsibilities

• Liaise with business units (Claims, Underwriting & Client Operations) to capture business requirements and produce clear Requirement Specifications & Use Cases.
• Conduct workshops with stakeholders to validate requirements and secure alignment across

business units and management.

• Analyze claims processes and customer touchpoints to identify inefficiencies, delays, and gaps contributing to complaints or losses.
• Recommend and design process improvements and automation solutions to enhance turnaround times and service quality.
• Verify and approve design solutions and test cases to ensure business requirements are fully met.
• Consolidate and harmonize business requirements across operations to create synergies and avoid duplication.
• Provide business case input, including financial details, prioritization, and impact analysis for proposed initiatives.
• Support IT and project teams in implementing process and system changes, ensuring compliance with regulatory requirements.
• Conduct high-level analysis of change requests and classify them into products or architecture domains.
• Verify that requirements are testable and generate testing objectives, strategies, plans, and scripts.
• Review vendor test plans and ensure solutions meet business requirements.
• Support User Acceptance Testing (UAT) by reviewing and validating end-user test cases and results.
• Develop standardized documentation for requirements, use cases, test cases, and process improvements.
• Monitor post-implementation performance of solutions to ensure they deliver the intended benefits.

Knowledge, Experience, And Qualifications Required

• Degree in Computer Science or technical-related field from an accredited institution
• Familiarity with Agile development methodologies
• Excellent communication, stakeholder engagement, and report writing skills.
• Knowledge of business strategy and of business implications of IT/Service solutions roadmaps.
• Strong analytical, problem-solving, and process mapping skills.
• Business analysis skills and Knowledge of the software development and implementation cycle

Primary Location
Kenya-Nairobi-Nairobi

Organization
Britam

Job Type
Permanent

Shift
Day Job

Contract Type
Full-time

Job Posting

Unposting Date
Ongoing

Number of Openings
1