4,899 Lead Field Service Technician Remote Support jobs in Kenya
Lead HVAC Installation Technician - Remote Field Support
Posted 8 days ago
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Job Description
Our client is actively seeking a highly skilled Lead HVAC Installation Technician to provide remote field support and technical guidance. While the role is remote, your expertise will be crucial in remotely overseeing and assisting on-site technicians with complex HVAC installations, troubleshooting, and maintenance across various locations. You will be the primary technical point of contact, offering expert advice and ensuring the highest standards of quality and safety in installations. The ideal candidate will possess extensive hands-on experience in installing, repairing, and maintaining a wide range of HVAC systems, coupled with strong diagnostic skills and a deep understanding of electrical and mechanical principles. Your responsibilities will include guiding field teams through intricate installation procedures, diagnosing and resolving advanced technical issues remotely, and conducting virtual quality inspections. You will also contribute to the development of installation best practices and training materials for field personnel. This role requires exceptional problem-solving abilities, excellent communication skills, and the capacity to effectively guide and mentor technicians from a distance. Proficiency with remote diagnostic tools and communication platforms is essential. You will play a key role in ensuring customer satisfaction and operational efficiency for our client's HVAC services. A proactive approach to identifying potential issues and providing timely solutions will be highly valued. This is a unique opportunity for an experienced HVAC professional to leverage their technical acumen in a remote-first support role, impacting installation quality and technician development across numerous sites. Your leadership and problem-solving skills will be paramount.
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Lead Field Service Technician (Remote Technical Support)
Posted 21 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to provide advanced remote technical support and guidance for installation and maintenance operations. This role is crucial for ensuring the efficient and effective resolution of complex technical issues, troubleshooting installation challenges, and guiding on-site technicians through intricate maintenance procedures. The ideal candidate will possess deep technical expertise in a relevant field, strong problem-solving skills, and exceptional communication abilities, particularly in conveying technical information clearly and concisely in a remote setting. You will serve as the primary point of escalation for challenging technical problems, leveraging remote diagnostic tools and virtual collaboration.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for installation, maintenance, and repair of complex equipment and systems.
- Guide and mentor junior field service technicians remotely, assisting them in diagnosing and resolving difficult technical issues.
- Develop and update technical documentation, including installation manuals, troubleshooting guides, and best practice advisories.
- Analyze service reports and customer feedback to identify recurring issues and areas for product or process improvement.
- Utilize remote diagnostic tools, software, and communication platforms to effectively assess and resolve technical problems.
- Conduct remote training sessions for field technicians and customers on equipment operation, maintenance, and troubleshooting.
- Collaborate with engineering and product development teams to relay field feedback and contribute to product enhancements.
- Ensure all remote support activities are logged accurately and efficiently in the service management system.
- Maintain up-to-date knowledge of product lines, industry best practices, and emerging technologies.
- Escalate critical issues to appropriate internal stakeholders when necessary.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- A minimum of 7-9 years of progressive experience in field service, technical support, or maintenance roles, with a significant focus on complex systems.
- Proven ability to troubleshoot and resolve advanced technical problems remotely.
- In-depth knowledge of installation and maintenance procedures for electromechanical systems, industrial equipment, or similar technologies.
- Excellent diagnostic skills and proficiency with testing equipment and remote diagnostic tools.
- Exceptional verbal and written communication skills, with the ability to clearly explain complex technical concepts to various audiences in a remote environment.
- Strong interpersonal and leadership skills, with the ability to mentor and guide remote teams.
- Proficiency with CRM and remote support software.
- Ability to work independently, manage time effectively, and handle high-pressure situations in a remote setting.
- A proactive and customer-centric approach to problem-solving.
- Familiarity with the types of installations and maintenance required in the region of Nyeri, Nyeri, KE would be an advantage.
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Remote Lead Field Service Technician - Technical Support
Posted 11 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to join their remote technical support team. This critical role involves providing expert-level remote troubleshooting, guidance, and technical support to field technicians and end-users on complex machinery and equipment. You will be instrumental in diagnosing issues, developing solutions, and ensuring the optimal performance and uptime of client systems. The ideal candidate will possess deep technical expertise, excellent problem-solving skills, and the ability to communicate intricate technical information clearly and effectively in a virtual setting.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced remote technical support and troubleshooting for complex mechanical, electrical, and software systems.
- Diagnose equipment malfunctions and failures using diagnostic tools and remote access software.
- Develop clear, step-by-step repair and maintenance procedures for field technicians.
- Guide and mentor field service technicians remotely, enhancing their technical capabilities.
- Analyze recurring technical issues and propose preventative maintenance strategies.
- Create and update technical documentation, including user manuals, service guides, and troubleshooting databases.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Manage escalations and resolve complex technical problems efficiently.
- Ensure adherence to safety protocols and best practices during all service interventions.
- Track service requests, resolutions, and customer feedback using the CRM system.
- Develop training materials and deliver remote training sessions to field staff and clients.
- Maintain a high level of technical expertise on the company's product line.
- Contribute to the development of remote support strategies and tools.
- Communicate effectively with internal departments and external clients regarding technical matters.
- Oversee the quality of remote technical assistance provided by the team.
Qualifications:
- Minimum of 7 years of experience in field service, technical support, or a related role, with a focus on complex equipment.
- In-depth knowledge of mechanical, electrical, and software systems relevant to the industry.
- Proven ability to troubleshoot and diagnose complex technical issues remotely.
- Excellent communication, presentation, and interpersonal skills, with the ability to explain technical concepts to diverse audiences.
- Proficiency in using remote diagnostic tools, CRM software, and technical documentation platforms.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple priorities in a demanding remote environment.
- Relevant technical certifications or an Associate's/Bachelor's degree in a technical field (e.g., Engineering, Electronics).
- Experience in leading or mentoring technical teams is essential.
- Familiarity with project management principles.
- Adaptability and a strong desire to learn new technologies.
- Previous experience in a remote technical support role is highly desirable.
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Lead Field Service Technician (Remote)
Posted 22 days ago
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Job Description
Our client is looking for a highly experienced and motivated Lead Field Service Technician to join our growing, fully remote operations team. This position is ideal for a seasoned professional who excels at remote diagnostics, troubleshooting, and providing expert guidance to on-site technicians. You will be the primary point of contact for complex technical issues, leveraging your deep knowledge of installation, maintenance, and repair across a wide range of industrial equipment. This role demands exceptional problem-solving abilities, excellent communication skills, and the capacity to guide and mentor junior technicians virtually. You will be responsible for developing remote support strategies, creating comprehensive documentation, and ensuring the highest standards of service delivery. The ability to analyze technical data, identify root causes of problems, and implement effective solutions from a distance is paramount. You will work closely with our product development and customer support teams to provide feedback and drive continuous improvement. This is a remote-first opportunity, requiring a dedicated home office, reliable internet connection, and the ability to work autonomously. You will be expected to manage your schedule effectively and collaborate with team members across different time zones. While the role is remote, it requires a hands-on understanding of mechanical, electrical, and electronic systems typical in installation and maintenance scenarios. Your expertise will be crucial in minimizing downtime and maximizing the operational efficiency of our client's installations. We seek a proactive individual who can anticipate potential issues and offer preemptive solutions. If you have a passion for technical excellence and thrive in a remote work environment, this is the role for you. Successful candidates will demonstrate a strong commitment to customer satisfaction and a proven track record of resolving challenging technical problems remotely.
Responsibilities:
Responsibilities:
- Provide advanced remote technical support for installation, maintenance, and repair issues.
- Diagnose and troubleshoot complex mechanical, electrical, and electronic systems.
- Develop and refine remote troubleshooting protocols and best practices.
- Guide and mentor on-site field service technicians through complex procedures.
- Create and update technical documentation, manuals, and knowledge base articles.
- Analyze service data to identify trends and areas for improvement.
- Collaborate with engineering and product teams on issue resolution and product enhancements.
- Manage service requests and ensure timely resolution of technical problems.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Technical degree or equivalent experience in a relevant field.
- Minimum of 7 years of experience in field service, installation, and maintenance.
- Proven expertise in troubleshooting complex electro-mechanical systems.
- Excellent remote diagnostic and problem-solving skills.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
- Proficiency with diagnostic tools and remote access software.
- Ability to work independently and manage time effectively in a remote setting.
- Experience leading or mentoring technical teams is highly desirable.
- Familiarity with industrial automation and control systems.
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Lead Field Service Technician (Remote Oversight)
Posted 22 days ago
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Job Description
Our client is seeking a highly experienced and technically adept Lead Field Service Technician to provide remote oversight and technical guidance. In this fully remote role, you will leverage your extensive knowledge of industrial equipment installation, maintenance, and repair to support a team of field technicians. Your primary responsibility will be to diagnose complex issues remotely, provide expert troubleshooting advice, and ensure the highest standards of service delivery across various client sites.
Responsibilities:
Qualifications:
Responsibilities:
- Provide expert remote technical support and troubleshooting for complex equipment issues encountered by field service teams.
- Analyze diagnostic data, schematics, and service manuals to identify root causes of equipment malfunctions.
- Develop and document detailed repair procedures and best practices for common and complex issues.
- Guide field technicians through intricate repair processes via phone, video conferencing, and remote diagnostic tools.
- Review service reports from field technicians to ensure accuracy, completeness, and adherence to standards.
- Identify recurring problems and recommend design or operational improvements to prevent future failures.
- Develop and deliver remote training modules for field service technicians on new equipment and troubleshooting techniques.
- Maintain an up-to-date knowledge base of all serviced equipment, including specifications, common faults, and repair solutions.
- Collaborate with engineering and product support teams to resolve escalated technical issues.
- Contribute to the continuous improvement of remote support processes and tools.
Qualifications:
- Associate's degree or equivalent experience in Electronics, Mechanical Engineering Technology, or a related technical field.
- Minimum of 10 years of hands-on experience in installing, maintaining, and repairing complex industrial machinery or technical equipment.
- Proven expertise in diagnosing and resolving a wide range of mechanical, electrical, and electronic issues.
- Excellent understanding of diagnostic tools, schematics, and technical documentation.
- Exceptional problem-solving, analytical, and critical-thinking skills.
- Outstanding communication and interpersonal skills, with the ability to clearly explain technical concepts to technicians with varying levels of experience.
- Proficiency with remote collaboration tools (e.g., Zoom, Teams, diagnostic software).
- Ability to work independently and manage time effectively in a remote setting.
- Experience in leading or mentoring technical teams is highly desirable.
- Strong customer service orientation and a commitment to quality.
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Lead Field Service Technician - Remote Diagnostics
Posted 11 days ago
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Job Description
Our client is actively searching for an experienced Lead Field Service Technician with expertise in remote diagnostics and complex system troubleshooting. This is a fully remote position, offering the flexibility to provide expert support from your home office. You will be responsible for leading a team of technicians in diagnosing and resolving technical issues for advanced industrial equipment and systems across various client sites. Your primary focus will be leveraging remote monitoring tools, diagnostic software, and telecommunication technologies to identify root causes of failures and guide on-site personnel or specialized teams through repair processes. This role requires deep technical knowledge in mechanical, electrical, and potentially software systems, along with exceptional problem-solving and communication skills. You will develop and refine remote troubleshooting protocols, create technical documentation, and provide training to junior technicians. Collaboration with engineering and product development teams to provide feedback on equipment design and performance will also be a key responsibility. The ideal candidate will have a strong background in industrial automation, manufacturing equipment, or complex machinery, coupled with proven leadership experience and a commitment to delivering outstanding customer support. Join us in innovating the field service experience by working remotely to support operations in areas such as **Nakuru, Nakuru, KE**.
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5
Lead Field Service Technician - Remote Monitoring Systems
Posted 21 days ago
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Job Description
Our client is seeking a highly skilled Lead Field Service Technician to manage and troubleshoot remote monitoring systems. This is a crucial, fully remote, contract-based position for an expert in diagnostics, repair, and preventative maintenance of complex electronic and mechanical systems. You will be responsible for leading a team of remote technicians, overseeing service operations, and ensuring the optimal performance and reliability of installed systems. Your role will involve developing and implementing standardized maintenance procedures, troubleshooting complex technical issues remotely, and coordinating on-site support when necessary. Key responsibilities include conducting remote diagnostics, analyzing system performance data, and guiding technicians through repair processes. The ideal candidate will possess a deep understanding of industrial electronics, control systems, networking, and data acquisition. Exceptional problem-solving skills, strong leadership capabilities, and excellent communication abilities are essential. You will be instrumental in training and mentoring field technicians, ensuring they adhere to best practices and safety protocols. As a remote-first role, strong self-discipline, exceptional organizational skills, and proficiency in utilizing remote support platforms and diagnostic tools are paramount. You will play a critical role in minimizing downtime, maximizing system efficiency, and ensuring customer satisfaction for our client's cutting-edge monitoring solutions. Experience with IoT devices and cloud-based monitoring platforms is highly desirable. This position offers the flexibility to work from your preferred location while leading essential field service operations.
Responsibilities:
Responsibilities:
- Lead and manage a team of remote field service technicians.
- Oversee the installation, maintenance, and repair of remote monitoring systems.
- Conduct remote diagnostics and troubleshooting of complex technical issues.
- Develop and implement preventative maintenance programs.
- Analyze system performance data to identify trends and potential failures.
- Provide technical guidance and training to field technicians.
- Coordinate on-site service calls and support efforts.
- Ensure adherence to safety protocols and company standards.
- Manage service documentation and reporting.
- Liaise with engineering and customer support teams.
- Optimize service processes for efficiency and effectiveness.
- Associate's or Bachelor's degree in Electronics Engineering Technology, Industrial Technology, or a related field.
- Minimum of 5 years of experience in field service, technical support, or a related role.
- Proven expertise in troubleshooting and repairing complex electronic, mechanical, and network systems.
- Strong understanding of industrial control systems, data acquisition, and networking protocols.
- Excellent leadership, problem-solving, and diagnostic skills.
- Proficiency with remote diagnostic tools and support platforms.
- Exceptional communication, interpersonal, and training abilities.
- Ability to work independently and manage projects in a remote setting.
- Experience with IoT devices and cloud-based monitoring is a plus.
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6
Lead Field Service Technician - Remote Management
Posted 20 days ago
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Job Description
Our client is looking for a skilled and experienced Lead Field Service Technician to manage and coordinate a team of technicians, operating in a remote capacity. This role focuses on the planning, scheduling, and remote oversight of installation, maintenance, and repair services for complex equipment and systems. You will be responsible for ensuring optimal service delivery, troubleshooting technical issues remotely, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong technical background, exceptional problem-solving skills, and proven leadership abilities, coupled with excellent communication and organizational skills to thrive in a remote-first environment. Responsibilities include coordinating service calls, managing technician schedules, providing remote technical support, analyzing service reports, and identifying areas for process improvement. You will also be involved in training and mentoring field technicians, ensuring they have the necessary skills and resources to perform their duties effectively. This is a unique opportunity to utilize your expertise in a flexible, home-based role, contributing to the smooth operation of critical services for our client. We are seeking proactive individuals who are passionate about delivering excellent technical support and driving operational efficiency. The role requires a high degree of autonomy, self-discipline, and the ability to effectively communicate and collaborate with a dispersed team and external clients. Familiarity with remote diagnostic tools and service management software is highly advantageous. Join us to lead and support a vital technical service function remotely, making a significant impact on our client's operational success. This remote position is associated with service operations in and around Mombasa, Mombasa, KE .
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7
Lead Field Service Technician - Remote Operations
Posted 8 days ago
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Job Description
Our client, a prominent provider of industrial automation solutions, is seeking an experienced Lead Field Service Technician to join their fully remote team. In this role, you will be responsible for overseeing and coordinating remote support for complex installation and maintenance tasks across a variety of industrial settings. While the role is primarily remote, there may be occasional site visits required for critical issues or project kick-offs. You will leverage advanced diagnostic tools and remote access technologies to troubleshoot equipment malfunctions, guide on-site personnel through repair procedures, and ensure optimal performance of machinery. Your expertise will involve developing and refining maintenance protocols, creating comprehensive documentation for technical procedures, and managing a team of remote technicians to ensure high standards of service delivery. You will also be a key point of contact for clients, providing technical consultations and support to resolve issues efficiently. This position demands exceptional problem-solving skills, a deep understanding of mechanical and electrical systems, and the ability to communicate complex technical information clearly to both technical and non-technical audiences.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support for installation, troubleshooting, and maintenance of industrial equipment.
- Develop and implement remote diagnostic procedures and best practices.
- Oversee and mentor a team of field service technicians performing on-site work.
- Create detailed technical manuals, service bulletins, and training materials.
- Analyze performance data and recommend preventative maintenance strategies.
- Liaise with clients to understand their needs and provide solutions.
- Manage spare parts inventory and logistics for remote operations.
- Conduct remote quality control checks on completed service tasks.
- Identify opportunities for process improvements in remote support services.
- Ensure compliance with safety regulations during all service activities, even when conducted remotely.
- Associate's or Bachelor's degree in Engineering Technology, Mechanical Engineering, Electrical Engineering, or a related field.
- Minimum of 7 years of experience in industrial equipment installation, maintenance, or field service.
- Strong proficiency in diagnosing and repairing mechanical, electrical, and control systems.
- Expertise in using remote diagnostic tools, PLCs, and industrial networking.
- Demonstrated ability to lead and manage a technical team.
- Excellent communication, interpersonal, and customer service skills.
- Experience with a variety of industrial machinery (e.g., robotics, CNC machines, production lines).
- Ability to interpret complex technical drawings and schematics.
- Willingness to travel occasionally for critical on-site interventions.
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8
Lead Field Service Technician - Remote Technical Lead
Posted 18 days ago
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Job Description
Our client is looking for a motivated and skilled Lead Field Service Technician to provide remote technical leadership and support for complex installations and maintenance operations. This is a fully remote position, allowing you to guide and manage technical teams from anywhere. The role involves providing expert remote troubleshooting for equipment malfunctions, overseeing the implementation of preventative maintenance schedules, and offering technical guidance to on-site technicians. You will be responsible for diagnosing issues, recommending solutions, and ensuring the efficient and effective resolution of technical challenges. The ideal candidate will have a comprehensive understanding of mechanical, electrical, and hydraulic systems common in industrial settings. Strong problem-solving skills, excellent communication abilities, and the capacity to clearly articulate technical procedures and solutions are essential. Experience with diagnostic tools, schematics interpretation, and technical documentation is required. A proven track record of successful technical support and team leadership is highly desirable. While the equipment and projects are based in and around **Embu, Embu, KE**, your role will be entirely remote, ensuring operational continuity and providing high-level technical oversight. A technical degree or equivalent certification in a relevant field, coupled with at least 5 years of hands-on field service experience and experience in a lead or supervisory capacity, is required. This position is ideal for a results-oriented professional who excels in a remote work environment, can effectively manage and mentor a distributed team, and is dedicated to maintaining optimal equipment performance through remote expertise. We are seeking individuals who can provide critical technical direction and support from a distance, ensuring the highest standards of service and reliability.
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