4,915 Lead Field Service Technician Remote Management jobs in Kenya
Lead Field Service Engineer (Remote Management)
Posted 9 days ago
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Job Description
Our client is seeking a highly experienced Lead Field Service Engineer to manage their field service operations remotely. This role is essential for ensuring the optimal performance and maintenance of our advanced technical equipment across various client sites. You will be responsible for overseeing a team of field service technicians, coordinating schedules, troubleshooting complex technical issues, and ensuring timely and effective service delivery. The ideal candidate will have a strong background in mechanical or electrical engineering, extensive experience in field service, and proven leadership abilities. Key responsibilities include developing and implementing preventative maintenance programs, managing spare parts inventory, and ensuring adherence to safety protocols. You will also be involved in training and mentoring field technicians, monitoring service performance metrics, and implementing process improvements. This is a fully remote position, requiring exceptional organizational skills, excellent communication abilities, and proficiency in utilizing remote monitoring and diagnostic tools. You will act as the primary technical point of contact for escalated issues and collaborate closely with R&D and production teams to provide feedback for product improvement. We are looking for a proactive problem-solver who can effectively manage distributed teams and ensure high levels of customer satisfaction. This is an excellent opportunity to contribute to a critical function within the company, offering significant autonomy and the flexibility of remote work. Our client is dedicated to providing the resources and support necessary for its remote leadership team to excel.
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Lead Field Service Technician - Remote Management
Posted 22 days ago
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Job Description
Our client is looking for a skilled and experienced Lead Field Service Technician to manage and coordinate a team of technicians, operating in a remote capacity. This role focuses on the planning, scheduling, and remote oversight of installation, maintenance, and repair services for complex equipment and systems. You will be responsible for ensuring optimal service delivery, troubleshooting technical issues remotely, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong technical background, exceptional problem-solving skills, and proven leadership abilities, coupled with excellent communication and organizational skills to thrive in a remote-first environment. Responsibilities include coordinating service calls, managing technician schedules, providing remote technical support, analyzing service reports, and identifying areas for process improvement. You will also be involved in training and mentoring field technicians, ensuring they have the necessary skills and resources to perform their duties effectively. This is a unique opportunity to utilize your expertise in a flexible, home-based role, contributing to the smooth operation of critical services for our client. We are seeking proactive individuals who are passionate about delivering excellent technical support and driving operational efficiency. The role requires a high degree of autonomy, self-discipline, and the ability to effectively communicate and collaborate with a dispersed team and external clients. Familiarity with remote diagnostic tools and service management software is highly advantageous. Join us to lead and support a vital technical service function remotely, making a significant impact on our client's operational success. This remote position is associated with service operations in and around Mombasa, Mombasa, KE .
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Lead Field Service Technician - Remote Operations
Posted 10 days ago
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Job Description
Our client, a prominent provider of industrial automation solutions, is seeking an experienced Lead Field Service Technician to join their fully remote team. In this role, you will be responsible for overseeing and coordinating remote support for complex installation and maintenance tasks across a variety of industrial settings. While the role is primarily remote, there may be occasional site visits required for critical issues or project kick-offs. You will leverage advanced diagnostic tools and remote access technologies to troubleshoot equipment malfunctions, guide on-site personnel through repair procedures, and ensure optimal performance of machinery. Your expertise will involve developing and refining maintenance protocols, creating comprehensive documentation for technical procedures, and managing a team of remote technicians to ensure high standards of service delivery. You will also be a key point of contact for clients, providing technical consultations and support to resolve issues efficiently. This position demands exceptional problem-solving skills, a deep understanding of mechanical and electrical systems, and the ability to communicate complex technical information clearly to both technical and non-technical audiences.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support for installation, troubleshooting, and maintenance of industrial equipment.
- Develop and implement remote diagnostic procedures and best practices.
- Oversee and mentor a team of field service technicians performing on-site work.
- Create detailed technical manuals, service bulletins, and training materials.
- Analyze performance data and recommend preventative maintenance strategies.
- Liaise with clients to understand their needs and provide solutions.
- Manage spare parts inventory and logistics for remote operations.
- Conduct remote quality control checks on completed service tasks.
- Identify opportunities for process improvements in remote support services.
- Ensure compliance with safety regulations during all service activities, even when conducted remotely.
- Associate's or Bachelor's degree in Engineering Technology, Mechanical Engineering, Electrical Engineering, or a related field.
- Minimum of 7 years of experience in industrial equipment installation, maintenance, or field service.
- Strong proficiency in diagnosing and repairing mechanical, electrical, and control systems.
- Expertise in using remote diagnostic tools, PLCs, and industrial networking.
- Demonstrated ability to lead and manage a technical team.
- Excellent communication, interpersonal, and customer service skills.
- Experience with a variety of industrial machinery (e.g., robotics, CNC machines, production lines).
- Ability to interpret complex technical drawings and schematics.
- Willingness to travel occasionally for critical on-site interventions.
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Remote Lead Field Service Technician - Technical Support
Posted 13 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to join their remote technical support team. This critical role involves providing expert-level remote troubleshooting, guidance, and technical support to field technicians and end-users on complex machinery and equipment. You will be instrumental in diagnosing issues, developing solutions, and ensuring the optimal performance and uptime of client systems. The ideal candidate will possess deep technical expertise, excellent problem-solving skills, and the ability to communicate intricate technical information clearly and effectively in a virtual setting.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced remote technical support and troubleshooting for complex mechanical, electrical, and software systems.
- Diagnose equipment malfunctions and failures using diagnostic tools and remote access software.
- Develop clear, step-by-step repair and maintenance procedures for field technicians.
- Guide and mentor field service technicians remotely, enhancing their technical capabilities.
- Analyze recurring technical issues and propose preventative maintenance strategies.
- Create and update technical documentation, including user manuals, service guides, and troubleshooting databases.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Manage escalations and resolve complex technical problems efficiently.
- Ensure adherence to safety protocols and best practices during all service interventions.
- Track service requests, resolutions, and customer feedback using the CRM system.
- Develop training materials and deliver remote training sessions to field staff and clients.
- Maintain a high level of technical expertise on the company's product line.
- Contribute to the development of remote support strategies and tools.
- Communicate effectively with internal departments and external clients regarding technical matters.
- Oversee the quality of remote technical assistance provided by the team.
Qualifications:
- Minimum of 7 years of experience in field service, technical support, or a related role, with a focus on complex equipment.
- In-depth knowledge of mechanical, electrical, and software systems relevant to the industry.
- Proven ability to troubleshoot and diagnose complex technical issues remotely.
- Excellent communication, presentation, and interpersonal skills, with the ability to explain technical concepts to diverse audiences.
- Proficiency in using remote diagnostic tools, CRM software, and technical documentation platforms.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple priorities in a demanding remote environment.
- Relevant technical certifications or an Associate's/Bachelor's degree in a technical field (e.g., Engineering, Electronics).
- Experience in leading or mentoring technical teams is essential.
- Familiarity with project management principles.
- Adaptability and a strong desire to learn new technologies.
- Previous experience in a remote technical support role is highly desirable.
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3
Remote Lead Field Service Engineer (Remote Support)
Posted 13 days ago
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Job Description
Our client is seeking a highly skilled and experienced Remote Lead Field Service Engineer to provide remote technical support and guidance for complex industrial equipment. This fully remote, permanent position is crucial for ensuring our clients' machinery operates at peak performance without the need for on-site presence for every issue. The ideal candidate will possess a strong background in mechanical, electrical, or electronic engineering, with extensive experience troubleshooting and diagnosing issues across a variety of industrial systems. You will serve as a primary point of contact for remote technical assistance, guiding on-site technicians and clients through complex repair and maintenance procedures. Key responsibilities include analyzing diagnostic data, developing step-by-step troubleshooting guides, conducting remote training sessions, and maintaining detailed technical documentation. The Lead Field Service Engineer will also be instrumental in identifying recurring issues, providing feedback to the engineering and product development teams for design improvements, and ensuring customer satisfaction. This role demands exceptional problem-solving skills, clear and concise communication abilities, and the capacity to effectively manage technical support requests from a distance. A proactive approach to anticipating potential problems and implementing preventive measures is highly valued. This is an excellent opportunity for an experienced engineer to leverage their expertise in a remote capacity, contributing to the efficiency and uptime of critical industrial operations. While this role is remote, it is designed to support installations and maintenance activities primarily in the region of Kitale, Trans-Nzoia, KE .
Responsibilities:
Responsibilities:
- Provide expert remote technical support for industrial equipment troubleshooting and repair.
- Analyze diagnostic data and equipment performance logs to identify root causes of issues.
- Develop clear, step-by-step remote guidance and standard operating procedures for maintenance and repairs.
- Conduct remote training sessions for on-site technicians and clients.
- Manage incoming support requests and prioritize urgent issues.
- Document all technical support activities, resolutions, and recommendations.
- Liaise with engineering and product development teams to report equipment performance issues and suggest improvements.
- Ensure high levels of customer satisfaction through effective remote problem resolution.
- Maintain up-to-date knowledge of product lines and technical specifications.
- Assist in the development of remote diagnostic tools and knowledge bases.
- Contribute to the continuous improvement of remote service delivery processes.
- Be a primary escalation point for complex technical challenges.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Electronic Engineering, or a related technical field.
- Minimum of 7 years of experience in field service engineering, technical support, or a related role, with significant experience in industrial equipment.
- Proven experience providing remote technical assistance and troubleshooting.
- Strong understanding of mechanical, electrical, and electronic systems.
- Excellent analytical and problem-solving skills.
- Exceptional communication, listening, and interpersonal skills for effective remote interaction.
- Ability to interpret technical manuals, schematics, and blueprints.
- Proficiency with diagnostic tools and remote access software.
- Self-motivated, detail-oriented, and able to work independently in a remote environment.
- Experience with managing technical documentation and knowledge bases.
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4
Lead Field Service Technician (Remote Technical Support)
Posted 23 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to provide advanced remote technical support and guidance for installation and maintenance operations. This role is crucial for ensuring the efficient and effective resolution of complex technical issues, troubleshooting installation challenges, and guiding on-site technicians through intricate maintenance procedures. The ideal candidate will possess deep technical expertise in a relevant field, strong problem-solving skills, and exceptional communication abilities, particularly in conveying technical information clearly and concisely in a remote setting. You will serve as the primary point of escalation for challenging technical problems, leveraging remote diagnostic tools and virtual collaboration.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for installation, maintenance, and repair of complex equipment and systems.
- Guide and mentor junior field service technicians remotely, assisting them in diagnosing and resolving difficult technical issues.
- Develop and update technical documentation, including installation manuals, troubleshooting guides, and best practice advisories.
- Analyze service reports and customer feedback to identify recurring issues and areas for product or process improvement.
- Utilize remote diagnostic tools, software, and communication platforms to effectively assess and resolve technical problems.
- Conduct remote training sessions for field technicians and customers on equipment operation, maintenance, and troubleshooting.
- Collaborate with engineering and product development teams to relay field feedback and contribute to product enhancements.
- Ensure all remote support activities are logged accurately and efficiently in the service management system.
- Maintain up-to-date knowledge of product lines, industry best practices, and emerging technologies.
- Escalate critical issues to appropriate internal stakeholders when necessary.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- A minimum of 7-9 years of progressive experience in field service, technical support, or maintenance roles, with a significant focus on complex systems.
- Proven ability to troubleshoot and resolve advanced technical problems remotely.
- In-depth knowledge of installation and maintenance procedures for electromechanical systems, industrial equipment, or similar technologies.
- Excellent diagnostic skills and proficiency with testing equipment and remote diagnostic tools.
- Exceptional verbal and written communication skills, with the ability to clearly explain complex technical concepts to various audiences in a remote environment.
- Strong interpersonal and leadership skills, with the ability to mentor and guide remote teams.
- Proficiency with CRM and remote support software.
- Ability to work independently, manage time effectively, and handle high-pressure situations in a remote setting.
- A proactive and customer-centric approach to problem-solving.
- Familiarity with the types of installations and maintenance required in the region of Nyeri, Nyeri, KE would be an advantage.
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5
Remote Lead Field Service Engineer (Remote Diagnostics & Support)
Posted 7 days ago
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Job Description
Our client is seeking a highly experienced and technically adept Lead Field Service Engineer with a strong focus on remote diagnostics and support. This role is crucial for providing advanced technical assistance and troubleshooting for complex industrial equipment and systems. As a fully remote position, you will leverage cutting-edge technology to support clients and field teams worldwide, minimizing downtime and optimizing performance without direct on-site presence.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote troubleshooting and diagnostic services for a wide range of industrial machinery and control systems.
- Analyze equipment performance data, sensor readings, and diagnostic logs to identify root causes of failures or performance issues.
- Develop and implement remote maintenance strategies and preventative care plans.
- Guide on-site technicians through complex repair procedures via video calls, remote desktop sharing, and detailed instructions.
- Create and maintain a comprehensive knowledge base of common issues, solutions, and best practices for remote support.
- Collaborate with engineering and R&D teams to provide feedback on product design and reliability based on field issues and remote observations.
- Develop and deliver remote training sessions for customer service teams and end-users on equipment operation, maintenance, and troubleshooting.
- Manage the escalation of critical technical issues, ensuring timely resolution and customer satisfaction.
- Contribute to the development and improvement of remote diagnostic tools and software.
- Prepare detailed technical reports on service calls, equipment failures, and resolutions.
- Act as a subject matter expert for internal teams and external customers on complex technical inquiries.
- Stay current with the latest advancements in industrial technology, automation, and remote support solutions.
- Mentor junior remote support engineers, fostering skill development and knowledge sharing.
- Proactively identify potential equipment failures through remote monitoring and suggest preventative actions.
- Ensure adherence to safety protocols and company policies in all remote interactions and guidance.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.
- Minimum of 8 years of experience in field service engineering, technical support, or a similar role, with a significant portion focused on remote operations.
- Proven expertise in diagnosing and troubleshooting complex electromechanical systems, PLCs, and industrial automation.
- Strong proficiency with remote access tools, diagnostic software, and data analysis platforms.
- Excellent understanding of industrial communication protocols and network infrastructure.
- Exceptional problem-solving abilities and a systematic approach to issue resolution.
- Outstanding communication and interpersonal skills, with the ability to clearly convey technical information remotely.
- Experience in training and mentoring technical personnel.
- Ability to manage time effectively and prioritize tasks in a dynamic remote environment.
- Detail-oriented with a commitment to accuracy and thoroughness.
- Proficiency in creating technical documentation and user guides.
- Experience working with diverse international client bases is advantageous.
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Lead Field Service Engineer (Remote)
Posted 24 days ago
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Job Description
Our client is looking for an exceptional Lead Field Service Engineer to join their globally distributed team. This is a fully remote position that requires extensive travel to client sites as needed, but with the flexibility of remote work for planning, analysis, and reporting. The successful candidate will be responsible for leading the installation, maintenance, and repair of complex electromechanical systems and equipment. You will provide expert technical support to customers, diagnose and resolve intricate technical issues, and ensure the optimal performance of deployed systems. This role involves developing and implementing preventative maintenance strategies, conducting comprehensive system diagnostics, and troubleshooting hardware and software issues. You will also be instrumental in training customer personnel on the operation and maintenance of the equipment. The Lead Field Service Engineer will be expected to manage service schedules, coordinate with cross-functional teams including engineering and product development, and contribute to the improvement of product reliability and serviceability. Strong understanding of electrical, mechanical, and software components is essential. Proficiency in using diagnostic tools, interpreting technical documentation, and creating detailed service reports is a must. Excellent problem-solving skills, a proactive approach to identifying potential issues, and the ability to work effectively under pressure are crucial. The ideal candidate will possess outstanding interpersonal and communication skills, enabling them to build strong relationships with clients and internal stakeholders. You will be a point of escalation for complex technical challenges, requiring deep analytical thinking and creative solution development. This role demands adaptability and the ability to thrive in a dynamic, customer-facing environment, even when working remotely. The opportunity to travel and work directly with cutting-edge technology in various settings, combined with the flexibility of a remote role, makes this a unique and rewarding position. You will be a key contributor to our client's reputation for excellent service and product support, ensuring client satisfaction and operational efficiency in diverse settings, with primary operational oversight for installations and maintenance in and around **Kericho, Kericho, KE**.
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Lead Field Service Engineer - Remote Coordination
Posted 19 days ago
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Job Description
Our client is seeking a highly skilled and organized Lead Field Service Engineer to provide remote coordination and technical support for a global team of technicians. While this role focuses on remote support, it requires a deep understanding of installation and maintenance processes across various complex systems. The ideal candidate will have extensive experience in diagnosing and troubleshooting mechanical, electrical, and electronic systems, ideally within industrial or commercial settings. You will act as the primary point of contact for field technicians facing on-site challenges, providing expert guidance via phone, video conference, and remote diagnostic tools. Your responsibilities will include developing comprehensive troubleshooting guides and best practices, analyzing service reports to identify recurring issues, and collaborating with engineering and product development teams to implement design improvements based on field feedback. You will also be instrumental in training new field technicians on proper installation and maintenance procedures, often remotely. A strong command of diagnostic equipment and software, coupled with excellent problem-solving abilities, is essential. The ability to clearly communicate complex technical information in high-pressure situations is paramount. This role requires a proactive approach to anticipating potential issues and a commitment to ensuring minimal downtime for client operations. Experience with remote monitoring systems and a talent for effective virtual team leadership are key. We are looking for a candidate who can provide exceptional remote support, driving efficiency and customer satisfaction. The opportunity to influence service delivery and contribute to product reliability from a remote setting is significant. This role is conceptually linked to the **Garissa, Garissa, KE** area, but the work itself is performed remotely, focusing on coordinating and supporting on-site technical teams.
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8
Lead Field Service Technician - Remote
Posted 22 days ago
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Job Description
Our client is looking for a highly skilled and motivated Lead Field Service Technician to manage and execute installation, maintenance, and repair operations remotely. While the role is fully remote, you will be responsible for guiding and supporting field teams across various locations. This position requires extensive technical expertise in a wide range of equipment and systems, coupled with exceptional leadership and problem-solving abilities.
Responsibilities:
Qualifications:
This remote role offers a significant opportunity to leverage your technical expertise and leadership skills to ensure the optimal performance of our client's products and services. The designated operational hub, though not a requirement for physical presence, is associated with Bungoma, Bungoma, KE .
Responsibilities:
- Provide remote technical guidance and oversight for installation and maintenance teams.
- Develop and document standard operating procedures for complex installation and repair tasks.
- Troubleshoot and diagnose technical issues using remote diagnostic tools and systems.
- Analyze performance data and recommend preventative maintenance strategies to minimize downtime.
- Conduct virtual training sessions for field technicians, ensuring knowledge transfer and skill development.
- Manage spare parts inventory and logistics for field operations, ensuring timely availability.
- Liaise with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Create detailed technical reports on service calls, equipment performance, and resolution of issues.
- Ensure all work performed complies with safety regulations and industry best practices.
- Mentor and support junior technicians, fostering a culture of excellence and continuous learning.
Qualifications:
- Technical diploma or degree in Mechanical Engineering, Electrical Engineering, Electronics, or a related field.
- A minimum of 5 years of hands-on experience in installation, maintenance, and repair of complex industrial equipment or systems.
- Proven experience in a lead or supervisory role, with demonstrated ability to guide and manage technical teams.
- Strong diagnostic and troubleshooting skills, with the ability to quickly identify root causes of technical problems.
- Proficiency with remote diagnostic tools, VPNs, and online collaboration platforms.
- Excellent understanding of mechanical, electrical, and electronic systems.
- Strong command of technical documentation, schematics, and blueprints.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to work independently and manage multiple priorities in a fast-paced remote environment.
- Willingness to travel occasionally for critical on-site support if required, though the role is primarily remote.
This remote role offers a significant opportunity to leverage your technical expertise and leadership skills to ensure the optimal performance of our client's products and services. The designated operational hub, though not a requirement for physical presence, is associated with Bungoma, Bungoma, KE .
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