5,108 Lead Field Service Technician Remote jobs in Kenya
Lead Field Service Technician (Remote Technical Support)
Posted 19 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to provide advanced remote technical support and guidance for installation and maintenance operations. This role is crucial for ensuring the efficient and effective resolution of complex technical issues, troubleshooting installation challenges, and guiding on-site technicians through intricate maintenance procedures. The ideal candidate will possess deep technical expertise in a relevant field, strong problem-solving skills, and exceptional communication abilities, particularly in conveying technical information clearly and concisely in a remote setting. You will serve as the primary point of escalation for challenging technical problems, leveraging remote diagnostic tools and virtual collaboration.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for installation, maintenance, and repair of complex equipment and systems.
- Guide and mentor junior field service technicians remotely, assisting them in diagnosing and resolving difficult technical issues.
- Develop and update technical documentation, including installation manuals, troubleshooting guides, and best practice advisories.
- Analyze service reports and customer feedback to identify recurring issues and areas for product or process improvement.
- Utilize remote diagnostic tools, software, and communication platforms to effectively assess and resolve technical problems.
- Conduct remote training sessions for field technicians and customers on equipment operation, maintenance, and troubleshooting.
- Collaborate with engineering and product development teams to relay field feedback and contribute to product enhancements.
- Ensure all remote support activities are logged accurately and efficiently in the service management system.
- Maintain up-to-date knowledge of product lines, industry best practices, and emerging technologies.
- Escalate critical issues to appropriate internal stakeholders when necessary.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- A minimum of 7-9 years of progressive experience in field service, technical support, or maintenance roles, with a significant focus on complex systems.
- Proven ability to troubleshoot and resolve advanced technical problems remotely.
- In-depth knowledge of installation and maintenance procedures for electromechanical systems, industrial equipment, or similar technologies.
- Excellent diagnostic skills and proficiency with testing equipment and remote diagnostic tools.
- Exceptional verbal and written communication skills, with the ability to clearly explain complex technical concepts to various audiences in a remote environment.
- Strong interpersonal and leadership skills, with the ability to mentor and guide remote teams.
- Proficiency with CRM and remote support software.
- Ability to work independently, manage time effectively, and handle high-pressure situations in a remote setting.
- A proactive and customer-centric approach to problem-solving.
- Familiarity with the types of installations and maintenance required in the region of Nyeri, Nyeri, KE would be an advantage.
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Remote Lead Field Service Engineer (Remote Support)
Posted 9 days ago
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Job Description
Our client is seeking a highly skilled and experienced Remote Lead Field Service Engineer to provide remote technical support and guidance for complex industrial equipment. This fully remote, permanent position is crucial for ensuring our clients' machinery operates at peak performance without the need for on-site presence for every issue. The ideal candidate will possess a strong background in mechanical, electrical, or electronic engineering, with extensive experience troubleshooting and diagnosing issues across a variety of industrial systems. You will serve as a primary point of contact for remote technical assistance, guiding on-site technicians and clients through complex repair and maintenance procedures. Key responsibilities include analyzing diagnostic data, developing step-by-step troubleshooting guides, conducting remote training sessions, and maintaining detailed technical documentation. The Lead Field Service Engineer will also be instrumental in identifying recurring issues, providing feedback to the engineering and product development teams for design improvements, and ensuring customer satisfaction. This role demands exceptional problem-solving skills, clear and concise communication abilities, and the capacity to effectively manage technical support requests from a distance. A proactive approach to anticipating potential problems and implementing preventive measures is highly valued. This is an excellent opportunity for an experienced engineer to leverage their expertise in a remote capacity, contributing to the efficiency and uptime of critical industrial operations. While this role is remote, it is designed to support installations and maintenance activities primarily in the region of Kitale, Trans-Nzoia, KE .
Responsibilities:
Responsibilities:
- Provide expert remote technical support for industrial equipment troubleshooting and repair.
- Analyze diagnostic data and equipment performance logs to identify root causes of issues.
- Develop clear, step-by-step remote guidance and standard operating procedures for maintenance and repairs.
- Conduct remote training sessions for on-site technicians and clients.
- Manage incoming support requests and prioritize urgent issues.
- Document all technical support activities, resolutions, and recommendations.
- Liaise with engineering and product development teams to report equipment performance issues and suggest improvements.
- Ensure high levels of customer satisfaction through effective remote problem resolution.
- Maintain up-to-date knowledge of product lines and technical specifications.
- Assist in the development of remote diagnostic tools and knowledge bases.
- Contribute to the continuous improvement of remote service delivery processes.
- Be a primary escalation point for complex technical challenges.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Electronic Engineering, or a related technical field.
- Minimum of 7 years of experience in field service engineering, technical support, or a related role, with significant experience in industrial equipment.
- Proven experience providing remote technical assistance and troubleshooting.
- Strong understanding of mechanical, electrical, and electronic systems.
- Excellent analytical and problem-solving skills.
- Exceptional communication, listening, and interpersonal skills for effective remote interaction.
- Ability to interpret technical manuals, schematics, and blueprints.
- Proficiency with diagnostic tools and remote access software.
- Self-motivated, detail-oriented, and able to work independently in a remote environment.
- Experience with managing technical documentation and knowledge bases.
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Remote Lead Field Service Engineer (Remote Diagnostics & Support)
Posted 3 days ago
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Job Description
Our client is seeking a highly experienced and technically adept Lead Field Service Engineer with a strong focus on remote diagnostics and support. This role is crucial for providing advanced technical assistance and troubleshooting for complex industrial equipment and systems. As a fully remote position, you will leverage cutting-edge technology to support clients and field teams worldwide, minimizing downtime and optimizing performance without direct on-site presence.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote troubleshooting and diagnostic services for a wide range of industrial machinery and control systems.
- Analyze equipment performance data, sensor readings, and diagnostic logs to identify root causes of failures or performance issues.
- Develop and implement remote maintenance strategies and preventative care plans.
- Guide on-site technicians through complex repair procedures via video calls, remote desktop sharing, and detailed instructions.
- Create and maintain a comprehensive knowledge base of common issues, solutions, and best practices for remote support.
- Collaborate with engineering and R&D teams to provide feedback on product design and reliability based on field issues and remote observations.
- Develop and deliver remote training sessions for customer service teams and end-users on equipment operation, maintenance, and troubleshooting.
- Manage the escalation of critical technical issues, ensuring timely resolution and customer satisfaction.
- Contribute to the development and improvement of remote diagnostic tools and software.
- Prepare detailed technical reports on service calls, equipment failures, and resolutions.
- Act as a subject matter expert for internal teams and external customers on complex technical inquiries.
- Stay current with the latest advancements in industrial technology, automation, and remote support solutions.
- Mentor junior remote support engineers, fostering skill development and knowledge sharing.
- Proactively identify potential equipment failures through remote monitoring and suggest preventative actions.
- Ensure adherence to safety protocols and company policies in all remote interactions and guidance.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.
- Minimum of 8 years of experience in field service engineering, technical support, or a similar role, with a significant portion focused on remote operations.
- Proven expertise in diagnosing and troubleshooting complex electromechanical systems, PLCs, and industrial automation.
- Strong proficiency with remote access tools, diagnostic software, and data analysis platforms.
- Excellent understanding of industrial communication protocols and network infrastructure.
- Exceptional problem-solving abilities and a systematic approach to issue resolution.
- Outstanding communication and interpersonal skills, with the ability to clearly convey technical information remotely.
- Experience in training and mentoring technical personnel.
- Ability to manage time effectively and prioritize tasks in a dynamic remote environment.
- Detail-oriented with a commitment to accuracy and thoroughness.
- Proficiency in creating technical documentation and user guides.
- Experience working with diverse international client bases is advantageous.
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Remote Lead Field Service Technician - Technical Support
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to join their remote technical support team. This critical role involves providing expert-level remote troubleshooting, guidance, and technical support to field technicians and end-users on complex machinery and equipment. You will be instrumental in diagnosing issues, developing solutions, and ensuring the optimal performance and uptime of client systems. The ideal candidate will possess deep technical expertise, excellent problem-solving skills, and the ability to communicate intricate technical information clearly and effectively in a virtual setting.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced remote technical support and troubleshooting for complex mechanical, electrical, and software systems.
- Diagnose equipment malfunctions and failures using diagnostic tools and remote access software.
- Develop clear, step-by-step repair and maintenance procedures for field technicians.
- Guide and mentor field service technicians remotely, enhancing their technical capabilities.
- Analyze recurring technical issues and propose preventative maintenance strategies.
- Create and update technical documentation, including user manuals, service guides, and troubleshooting databases.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Manage escalations and resolve complex technical problems efficiently.
- Ensure adherence to safety protocols and best practices during all service interventions.
- Track service requests, resolutions, and customer feedback using the CRM system.
- Develop training materials and deliver remote training sessions to field staff and clients.
- Maintain a high level of technical expertise on the company's product line.
- Contribute to the development of remote support strategies and tools.
- Communicate effectively with internal departments and external clients regarding technical matters.
- Oversee the quality of remote technical assistance provided by the team.
Qualifications:
- Minimum of 7 years of experience in field service, technical support, or a related role, with a focus on complex equipment.
- In-depth knowledge of mechanical, electrical, and software systems relevant to the industry.
- Proven ability to troubleshoot and diagnose complex technical issues remotely.
- Excellent communication, presentation, and interpersonal skills, with the ability to explain technical concepts to diverse audiences.
- Proficiency in using remote diagnostic tools, CRM software, and technical documentation platforms.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple priorities in a demanding remote environment.
- Relevant technical certifications or an Associate's/Bachelor's degree in a technical field (e.g., Engineering, Electronics).
- Experience in leading or mentoring technical teams is essential.
- Familiarity with project management principles.
- Adaptability and a strong desire to learn new technologies.
- Previous experience in a remote technical support role is highly desirable.
This advertiser has chosen not to accept applicants from your region.
3
Lead Field Service Engineer (Remote)
Posted 20 days ago
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Job Description
Our client is seeking a highly skilled and motivated Lead Field Service Engineer to join their innovative team in a fully remote capacity. This role is critical in providing expert technical support and maintenance for complex industrial equipment, ensuring minimal downtime and maximum operational efficiency for our diverse clientele across various sectors. The ideal candidate will have a deep understanding of mechanical, electrical, and hydraulic systems, coupled with exceptional problem-solving abilities and a passion for customer satisfaction. You will be responsible for diagnosing and resolving intricate technical issues, performing preventative maintenance, and conducting system upgrades and installations, all managed remotely through advanced diagnostic tools and communication platforms.
Key Responsibilities will include:
A Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field is required. A minimum of 6 years of relevant experience in field service, industrial maintenance, or a similar technical role is essential. Proven experience with remote diagnostic tools and systems is a significant advantage. Strong analytical skills, meticulous attention to detail, and the ability to work autonomously in a remote environment are crucial. Excellent communication and interpersonal skills, with the ability to effectively interact with clients and technical teams, are a must. If you are a proactive and technically adept engineer looking to make a significant impact in a remote-first organization, we invite you to apply.
Key Responsibilities will include:
- Leading remote troubleshooting efforts for complex equipment failures, identifying root causes and implementing effective solutions.
- Providing technical guidance and support to field technicians and clients via remote channels.
- Developing and executing comprehensive preventative maintenance plans to ensure optimal equipment performance.
- Conducting virtual system inspections and performance assessments.
- Managing parts inventory and coordinating timely delivery of necessary components to client sites.
- Creating detailed technical reports, documentation, and training materials for both internal teams and end-users.
- Staying up-to-date with the latest technological advancements and industry best practices in equipment maintenance and repair.
- Collaborating with engineering and product development teams to provide feedback on equipment design and reliability.
- Ensuring all service activities comply with safety regulations and company standards.
- Mentoring junior engineers and technicians, sharing expertise and fostering a culture of technical excellence.
A Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field is required. A minimum of 6 years of relevant experience in field service, industrial maintenance, or a similar technical role is essential. Proven experience with remote diagnostic tools and systems is a significant advantage. Strong analytical skills, meticulous attention to detail, and the ability to work autonomously in a remote environment are crucial. Excellent communication and interpersonal skills, with the ability to effectively interact with clients and technical teams, are a must. If you are a proactive and technically adept engineer looking to make a significant impact in a remote-first organization, we invite you to apply.
This advertiser has chosen not to accept applicants from your region.
4
Lead Field Service Engineer - Remote Coordination
Posted 15 days ago
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Job Description
Our client is seeking a highly skilled and organized Lead Field Service Engineer to provide remote coordination and technical support for a global team of technicians. While this role focuses on remote support, it requires a deep understanding of installation and maintenance processes across various complex systems. The ideal candidate will have extensive experience in diagnosing and troubleshooting mechanical, electrical, and electronic systems, ideally within industrial or commercial settings. You will act as the primary point of contact for field technicians facing on-site challenges, providing expert guidance via phone, video conference, and remote diagnostic tools. Your responsibilities will include developing comprehensive troubleshooting guides and best practices, analyzing service reports to identify recurring issues, and collaborating with engineering and product development teams to implement design improvements based on field feedback. You will also be instrumental in training new field technicians on proper installation and maintenance procedures, often remotely. A strong command of diagnostic equipment and software, coupled with excellent problem-solving abilities, is essential. The ability to clearly communicate complex technical information in high-pressure situations is paramount. This role requires a proactive approach to anticipating potential issues and a commitment to ensuring minimal downtime for client operations. Experience with remote monitoring systems and a talent for effective virtual team leadership are key. We are looking for a candidate who can provide exceptional remote support, driving efficiency and customer satisfaction. The opportunity to influence service delivery and contribute to product reliability from a remote setting is significant. This role is conceptually linked to the **Garissa, Garissa, KE** area, but the work itself is performed remotely, focusing on coordinating and supporting on-site technical teams.
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5
Lead Field Service Technician (Remote)
Posted 20 days ago
Job Viewed
Job Description
Our client is looking for a highly experienced and motivated Lead Field Service Technician to join our growing, fully remote operations team. This position is ideal for a seasoned professional who excels at remote diagnostics, troubleshooting, and providing expert guidance to on-site technicians. You will be the primary point of contact for complex technical issues, leveraging your deep knowledge of installation, maintenance, and repair across a wide range of industrial equipment. This role demands exceptional problem-solving abilities, excellent communication skills, and the capacity to guide and mentor junior technicians virtually. You will be responsible for developing remote support strategies, creating comprehensive documentation, and ensuring the highest standards of service delivery. The ability to analyze technical data, identify root causes of problems, and implement effective solutions from a distance is paramount. You will work closely with our product development and customer support teams to provide feedback and drive continuous improvement. This is a remote-first opportunity, requiring a dedicated home office, reliable internet connection, and the ability to work autonomously. You will be expected to manage your schedule effectively and collaborate with team members across different time zones. While the role is remote, it requires a hands-on understanding of mechanical, electrical, and electronic systems typical in installation and maintenance scenarios. Your expertise will be crucial in minimizing downtime and maximizing the operational efficiency of our client's installations. We seek a proactive individual who can anticipate potential issues and offer preemptive solutions. If you have a passion for technical excellence and thrive in a remote work environment, this is the role for you. Successful candidates will demonstrate a strong commitment to customer satisfaction and a proven track record of resolving challenging technical problems remotely.
Responsibilities:
Responsibilities:
- Provide advanced remote technical support for installation, maintenance, and repair issues.
- Diagnose and troubleshoot complex mechanical, electrical, and electronic systems.
- Develop and refine remote troubleshooting protocols and best practices.
- Guide and mentor on-site field service technicians through complex procedures.
- Create and update technical documentation, manuals, and knowledge base articles.
- Analyze service data to identify trends and areas for improvement.
- Collaborate with engineering and product teams on issue resolution and product enhancements.
- Manage service requests and ensure timely resolution of technical problems.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Technical degree or equivalent experience in a relevant field.
- Minimum of 7 years of experience in field service, installation, and maintenance.
- Proven expertise in troubleshooting complex electro-mechanical systems.
- Excellent remote diagnostic and problem-solving skills.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
- Proficiency with diagnostic tools and remote access software.
- Ability to work independently and manage time effectively in a remote setting.
- Experience leading or mentoring technical teams is highly desirable.
- Familiarity with industrial automation and control systems.
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6
Lead Field Service Engineer (Remote Management)
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced Lead Field Service Engineer to manage their field service operations remotely. This role is essential for ensuring the optimal performance and maintenance of our advanced technical equipment across various client sites. You will be responsible for overseeing a team of field service technicians, coordinating schedules, troubleshooting complex technical issues, and ensuring timely and effective service delivery. The ideal candidate will have a strong background in mechanical or electrical engineering, extensive experience in field service, and proven leadership abilities. Key responsibilities include developing and implementing preventative maintenance programs, managing spare parts inventory, and ensuring adherence to safety protocols. You will also be involved in training and mentoring field technicians, monitoring service performance metrics, and implementing process improvements. This is a fully remote position, requiring exceptional organizational skills, excellent communication abilities, and proficiency in utilizing remote monitoring and diagnostic tools. You will act as the primary technical point of contact for escalated issues and collaborate closely with R&D and production teams to provide feedback for product improvement. We are looking for a proactive problem-solver who can effectively manage distributed teams and ensure high levels of customer satisfaction. This is an excellent opportunity to contribute to a critical function within the company, offering significant autonomy and the flexibility of remote work. Our client is dedicated to providing the resources and support necessary for its remote leadership team to excel.
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Lead Field Service Technician (Remote Oversight)
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and technically adept Lead Field Service Technician to provide remote oversight and technical guidance. In this fully remote role, you will leverage your extensive knowledge of industrial equipment installation, maintenance, and repair to support a team of field technicians. Your primary responsibility will be to diagnose complex issues remotely, provide expert troubleshooting advice, and ensure the highest standards of service delivery across various client sites.
Responsibilities:
Qualifications:
Responsibilities:
- Provide expert remote technical support and troubleshooting for complex equipment issues encountered by field service teams.
- Analyze diagnostic data, schematics, and service manuals to identify root causes of equipment malfunctions.
- Develop and document detailed repair procedures and best practices for common and complex issues.
- Guide field technicians through intricate repair processes via phone, video conferencing, and remote diagnostic tools.
- Review service reports from field technicians to ensure accuracy, completeness, and adherence to standards.
- Identify recurring problems and recommend design or operational improvements to prevent future failures.
- Develop and deliver remote training modules for field service technicians on new equipment and troubleshooting techniques.
- Maintain an up-to-date knowledge base of all serviced equipment, including specifications, common faults, and repair solutions.
- Collaborate with engineering and product support teams to resolve escalated technical issues.
- Contribute to the continuous improvement of remote support processes and tools.
Qualifications:
- Associate's degree or equivalent experience in Electronics, Mechanical Engineering Technology, or a related technical field.
- Minimum of 10 years of hands-on experience in installing, maintaining, and repairing complex industrial machinery or technical equipment.
- Proven expertise in diagnosing and resolving a wide range of mechanical, electrical, and electronic issues.
- Excellent understanding of diagnostic tools, schematics, and technical documentation.
- Exceptional problem-solving, analytical, and critical-thinking skills.
- Outstanding communication and interpersonal skills, with the ability to clearly explain technical concepts to technicians with varying levels of experience.
- Proficiency with remote collaboration tools (e.g., Zoom, Teams, diagnostic software).
- Ability to work independently and manage time effectively in a remote setting.
- Experience in leading or mentoring technical teams is highly desirable.
- Strong customer service orientation and a commitment to quality.
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8
Lead Field Service Engineer (Remote Operations)
Posted 20 days ago
Job Viewed
Job Description
Join a leading provider of industrial automation solutions as a Lead Field Service Engineer, operating entirely remotely. This critical role will focus on providing advanced remote support, troubleshooting, and technical guidance for our sophisticated machinery and integrated systems deployed across various client sites. The ideal candidate will possess a strong foundation in mechanical, electrical, and software engineering principles, with extensive experience in diagnosing and resolving complex technical issues in industrial settings. As a remote engineer, you will be the primary point of contact for on-site technicians and engineers, guiding them through intricate repair procedures, software updates, and system calibrations using advanced remote access tools, video conferencing, and augmented reality platforms. Your responsibilities will include developing comprehensive diagnostic protocols, creating detailed technical documentation, and contributing to the continuous improvement of our service offerings. You will play a vital role in minimizing downtime for our clients by providing expert, timely, and effective remote interventions. This position demands exceptional problem-solving abilities, a calm demeanor under pressure, and outstanding communication skills to effectively convey technical instructions to diverse audiences. A proactive approach to identifying potential issues and implementing preventative measures through remote monitoring is highly valued. You will also be involved in training junior field service personnel on remote support techniques and best practices. This is an unparalleled opportunity to leverage your engineering expertise to support critical industrial operations globally, all from the convenience of your home office. You will be a key player in ensuring the reliability and efficiency of our clients' systems, contributing directly to their operational success. The ability to work independently, manage multiple support cases concurrently, and adapt to evolving technological landscapes is essential.
Responsibilities:
Responsibilities:
- Provide advanced remote technical support and troubleshooting for industrial equipment.
- Guide on-site technicians through complex repair and maintenance procedures.
- Utilize remote access tools, video conferencing, and AR for diagnostics and support.
- Develop and maintain detailed technical documentation and service manuals.
- Analyze equipment performance data to identify potential issues and recommend solutions.
- Contribute to the development of preventative maintenance strategies.
- Train and mentor junior field service engineers on remote support methodologies.
- Collaborate with engineering and product development teams to resolve complex issues.
- Manage multiple support tickets and prioritize effectively to minimize client downtime.
- Ensure adherence to all safety protocols and quality standards.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Computer Science, or a related field.
- Minimum of 8 years of experience in field service engineering, with a significant portion focused on remote support.
- Proven expertise in troubleshooting complex industrial machinery and automation systems.
- Proficiency with remote access software, diagnostic tools, and potentially AR platforms.
- Strong understanding of mechanical, electrical, and software systems.
- Excellent problem-solving, analytical, and communication skills.
- Ability to work independently and manage time effectively in a remote setting.
- Experience in creating technical documentation and training materials.
- Customer-focused mindset with a commitment to service excellence.
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