5,348 Lead Field Service Engineer Remote jobs in Kenya
Remote Lead Field Service Engineer (Remote Support)
Posted 10 days ago
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Job Description
Our client is seeking a highly skilled and experienced Remote Lead Field Service Engineer to provide remote technical support and guidance for complex industrial equipment. This fully remote, permanent position is crucial for ensuring our clients' machinery operates at peak performance without the need for on-site presence for every issue. The ideal candidate will possess a strong background in mechanical, electrical, or electronic engineering, with extensive experience troubleshooting and diagnosing issues across a variety of industrial systems. You will serve as a primary point of contact for remote technical assistance, guiding on-site technicians and clients through complex repair and maintenance procedures. Key responsibilities include analyzing diagnostic data, developing step-by-step troubleshooting guides, conducting remote training sessions, and maintaining detailed technical documentation. The Lead Field Service Engineer will also be instrumental in identifying recurring issues, providing feedback to the engineering and product development teams for design improvements, and ensuring customer satisfaction. This role demands exceptional problem-solving skills, clear and concise communication abilities, and the capacity to effectively manage technical support requests from a distance. A proactive approach to anticipating potential problems and implementing preventive measures is highly valued. This is an excellent opportunity for an experienced engineer to leverage their expertise in a remote capacity, contributing to the efficiency and uptime of critical industrial operations. While this role is remote, it is designed to support installations and maintenance activities primarily in the region of Kitale, Trans-Nzoia, KE .
Responsibilities:
Responsibilities:
- Provide expert remote technical support for industrial equipment troubleshooting and repair.
- Analyze diagnostic data and equipment performance logs to identify root causes of issues.
- Develop clear, step-by-step remote guidance and standard operating procedures for maintenance and repairs.
- Conduct remote training sessions for on-site technicians and clients.
- Manage incoming support requests and prioritize urgent issues.
- Document all technical support activities, resolutions, and recommendations.
- Liaise with engineering and product development teams to report equipment performance issues and suggest improvements.
- Ensure high levels of customer satisfaction through effective remote problem resolution.
- Maintain up-to-date knowledge of product lines and technical specifications.
- Assist in the development of remote diagnostic tools and knowledge bases.
- Contribute to the continuous improvement of remote service delivery processes.
- Be a primary escalation point for complex technical challenges.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Electronic Engineering, or a related technical field.
- Minimum of 7 years of experience in field service engineering, technical support, or a related role, with significant experience in industrial equipment.
- Proven experience providing remote technical assistance and troubleshooting.
- Strong understanding of mechanical, electrical, and electronic systems.
- Excellent analytical and problem-solving skills.
- Exceptional communication, listening, and interpersonal skills for effective remote interaction.
- Ability to interpret technical manuals, schematics, and blueprints.
- Proficiency with diagnostic tools and remote access software.
- Self-motivated, detail-oriented, and able to work independently in a remote environment.
- Experience with managing technical documentation and knowledge bases.
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Remote Lead Field Service Engineer (Remote Diagnostics & Support)
Posted 4 days ago
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Job Description
Our client is seeking a highly experienced and technically adept Lead Field Service Engineer with a strong focus on remote diagnostics and support. This role is crucial for providing advanced technical assistance and troubleshooting for complex industrial equipment and systems. As a fully remote position, you will leverage cutting-edge technology to support clients and field teams worldwide, minimizing downtime and optimizing performance without direct on-site presence.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote troubleshooting and diagnostic services for a wide range of industrial machinery and control systems.
- Analyze equipment performance data, sensor readings, and diagnostic logs to identify root causes of failures or performance issues.
- Develop and implement remote maintenance strategies and preventative care plans.
- Guide on-site technicians through complex repair procedures via video calls, remote desktop sharing, and detailed instructions.
- Create and maintain a comprehensive knowledge base of common issues, solutions, and best practices for remote support.
- Collaborate with engineering and R&D teams to provide feedback on product design and reliability based on field issues and remote observations.
- Develop and deliver remote training sessions for customer service teams and end-users on equipment operation, maintenance, and troubleshooting.
- Manage the escalation of critical technical issues, ensuring timely resolution and customer satisfaction.
- Contribute to the development and improvement of remote diagnostic tools and software.
- Prepare detailed technical reports on service calls, equipment failures, and resolutions.
- Act as a subject matter expert for internal teams and external customers on complex technical inquiries.
- Stay current with the latest advancements in industrial technology, automation, and remote support solutions.
- Mentor junior remote support engineers, fostering skill development and knowledge sharing.
- Proactively identify potential equipment failures through remote monitoring and suggest preventative actions.
- Ensure adherence to safety protocols and company policies in all remote interactions and guidance.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.
- Minimum of 8 years of experience in field service engineering, technical support, or a similar role, with a significant portion focused on remote operations.
- Proven expertise in diagnosing and troubleshooting complex electromechanical systems, PLCs, and industrial automation.
- Strong proficiency with remote access tools, diagnostic software, and data analysis platforms.
- Excellent understanding of industrial communication protocols and network infrastructure.
- Exceptional problem-solving abilities and a systematic approach to issue resolution.
- Outstanding communication and interpersonal skills, with the ability to clearly convey technical information remotely.
- Experience in training and mentoring technical personnel.
- Ability to manage time effectively and prioritize tasks in a dynamic remote environment.
- Detail-oriented with a commitment to accuracy and thoroughness.
- Proficiency in creating technical documentation and user guides.
- Experience working with diverse international client bases is advantageous.
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1
Lead Field Service Engineer (Remote)
Posted 21 days ago
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Job Description
Our client is searching for a highly skilled and experienced Lead Field Service Engineer to join their dynamic, fully remote team. This role is crucial in providing advanced technical support and maintenance solutions across a variety of sophisticated systems. As a remote-first position, you will leverage your expertise to remotely diagnose, troubleshoot, and resolve complex technical issues for clients, ensuring minimal downtime and maximum operational efficiency. Your responsibilities will include developing and implementing preventative maintenance strategies, creating detailed service reports, and training junior technicians on best practices. You will act as a key point of contact for escalated technical challenges, requiring a deep understanding of mechanical, electrical, and software components. This role demands exceptional problem-solving abilities, strong analytical skills, and the capacity to work autonomously in a remote environment. The successful candidate will have a Bachelor's degree in Engineering (Mechanical, Electrical, or equivalent) or a related technical field, with a minimum of 8 years of progressive experience in field service or technical support. Proven experience in leading technical teams and mentoring junior engineers is highly desirable. Proficiency in diagnostic tools and remote access software is essential. Excellent communication skills are paramount, enabling clear and concise interaction with clients, internal teams, and management. You will be expected to contribute to the continuous improvement of service procedures and documentation. This role offers the significant advantage of being fully remote, providing flexibility and the opportunity to manage your work schedule effectively. We are looking for a dedicated professional who is passionate about technology and committed to delivering outstanding service. The ability to adapt to new technologies and evolving client needs is vital. Join a company that values expertise and innovation, and contribute to our mission of providing unparalleled technical support globally.
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2
Lead Field Service Engineer - Remote Coordination
Posted 16 days ago
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Job Description
Our client is seeking a highly skilled and organized Lead Field Service Engineer to provide remote coordination and technical support for a global team of technicians. While this role focuses on remote support, it requires a deep understanding of installation and maintenance processes across various complex systems. The ideal candidate will have extensive experience in diagnosing and troubleshooting mechanical, electrical, and electronic systems, ideally within industrial or commercial settings. You will act as the primary point of contact for field technicians facing on-site challenges, providing expert guidance via phone, video conference, and remote diagnostic tools. Your responsibilities will include developing comprehensive troubleshooting guides and best practices, analyzing service reports to identify recurring issues, and collaborating with engineering and product development teams to implement design improvements based on field feedback. You will also be instrumental in training new field technicians on proper installation and maintenance procedures, often remotely. A strong command of diagnostic equipment and software, coupled with excellent problem-solving abilities, is essential. The ability to clearly communicate complex technical information in high-pressure situations is paramount. This role requires a proactive approach to anticipating potential issues and a commitment to ensuring minimal downtime for client operations. Experience with remote monitoring systems and a talent for effective virtual team leadership are key. We are looking for a candidate who can provide exceptional remote support, driving efficiency and customer satisfaction. The opportunity to influence service delivery and contribute to product reliability from a remote setting is significant. This role is conceptually linked to the **Garissa, Garissa, KE** area, but the work itself is performed remotely, focusing on coordinating and supporting on-site technical teams.
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Lead Field Service Engineer (Remote Support)
Posted 21 days ago
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Job Description
Our client, a prominent manufacturer of advanced industrial equipment, is seeking a Lead Field Service Engineer to provide expert remote technical support and guidance. This position is entirely remote, allowing you to leverage your expertise from anywhere. The ideal candidate will have extensive hands-on experience in troubleshooting, diagnosing, and repairing complex machinery and systems, with a strong aptitude for remote problem-solving. You will serve as a primary point of contact for field technicians and customers facing technical challenges, offering clear, concise, and effective remote assistance. Responsibilities include developing and delivering remote training programs, creating technical documentation and troubleshooting guides, and identifying systemic issues to improve product reliability and serviceability. You will collaborate with engineering and product development teams to provide feedback on product design and performance based on field observations. A deep understanding of mechanical, electrical, and hydraulic systems is required, along with excellent diagnostic skills and a methodical approach to problem-solving. Strong communication, interpersonal, and presentation skills are essential for effectively guiding others remotely. Experience with remote diagnostic tools, video conferencing platforms, and AR/VR technologies for technical support is highly desirable. If you are a seasoned technical expert passionate about enabling others to solve complex problems and excel in a remote, client-facing role, we invite you to apply. This position is connected to our service network in **Embu, Embu, KE**, but is performed remotely.
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4
Lead Field Service Engineer - Remote Diagnostic & Support
Posted 21 days ago
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Job Description
Our client is looking for a Lead Field Service Engineer with a passion for troubleshooting and remote support. In this fully remote role, you will be instrumental in providing expert-level technical assistance and guidance to on-site teams and end-users across various complex machinery and equipment installations. Your primary responsibility will be to diagnose and resolve intricate technical issues remotely, leveraging advanced diagnostic tools, remote access software, and detailed technical documentation. You will act as the central point of contact for escalated technical problems, offering timely and effective solutions to minimize downtime and ensure optimal performance. This position demands a strong analytical mind, exceptional problem-solving skills, and the ability to interpret technical schematics, blueprints, and diagnostic reports. You will also be involved in creating and updating comprehensive technical manuals, training materials, and best practice guides for both internal service teams and customer support personnel. Collaboration with engineering and product development teams to provide feedback on product performance and identify areas for improvement is a key aspect of this role. The successful candidate will demonstrate outstanding communication skills, both written and verbal, and the ability to clearly explain complex technical concepts to individuals with varying levels of technical expertise. As a remote-first position, you must be self-disciplined, organized, and capable of managing your workload effectively without direct supervision. This is an opportunity to be at the forefront of technological support, utilizing cutting-edge remote access technologies to empower our field teams and ensure client satisfaction. You will be expected to stay current with the latest technological advancements in our industry and continuously seek opportunities for professional development. The ability to conduct root cause analysis for recurring issues and implement preventative measures will be highly valued. This role is critical in maintaining our reputation for exceptional service and technical expertise.
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5
Lead Field Service Engineer - Remote Support & Diagnostics
Posted 11 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Engineer to enhance their remote support and diagnostic capabilities. This is a fully remote position, focused on providing expert technical assistance and troubleshooting for complex equipment and systems. You will be responsible for remotely diagnosing equipment malfunctions, guiding on-site technicians or end-users through repair procedures, and ensuring minimal downtime for clients. This role involves utilizing advanced diagnostic tools, remote access software, and video conferencing to effectively support a wide range of technical issues. You will also be instrumental in developing and updating technical documentation, training materials, and best practice guides for both internal teams and customers. Collaboration with engineering, product development, and customer support teams will be crucial, requiring strong virtual communication and coordination skills. The Lead Field Service Engineer will also play a key role in identifying recurring technical problems and providing feedback to product development to drive improvements and prevent future issues. This includes analyzing service reports and customer feedback to identify trends and areas for enhanced training or product modification. The ideal candidate will possess a Bachelor's degree in Engineering (Mechanical, Electrical, or relevant field) or equivalent practical experience, with a minimum of 10 years of experience in field service, technical support, or a similar role, with a focus on complex machinery or systems. Proven experience in remote troubleshooting and diagnostics is essential. Strong analytical, problem-solving, and diagnostic skills are required, along with excellent communication and interpersonal abilities. The ability to effectively guide and train others remotely is paramount. Familiarity with various diagnostic software and hardware is a significant advantage. This is an exceptional opportunity for a seasoned service engineer to leverage their expertise to ensure customer satisfaction and operational efficiency through advanced remote support, all while enjoying the flexibility of a remote work environment. You will be at the forefront of innovative customer service delivery in the installation and maintenance sector.
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6
Lead Field Service Engineer (Remote Support) - Remote
Posted 18 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Engineer to provide expert remote support and technical guidance. This is a critical, fully remote role focused on resolving complex technical issues for our client's sophisticated equipment and systems. The ideal candidate will have a deep understanding of mechanical, electrical, and software systems, with a proven ability to diagnose and troubleshoot problems remotely. Your primary responsibilities will include providing Tier 3 technical support to field technicians and customers, guiding them through intricate repair procedures and system diagnostics. You will develop and maintain comprehensive technical documentation, including troubleshooting guides, repair manuals, and best practice recommendations. This role involves analyzing service data to identify recurring issues and systemic problems, recommending preventative maintenance strategies and product improvements. The Lead Field Service Engineer will also be responsible for training and mentoring junior service engineers, sharing expertise and ensuring consistent service quality across the team. You will collaborate closely with the engineering and product development teams to relay customer feedback and contribute to product enhancements. A strong ability to interpret technical drawings, schematics, and diagnostic reports is essential. Excellent communication skills are paramount, enabling clear and effective instruction and support in a remote setting. This position requires a proactive, problem-solving mindset, with the ability to remain calm and effective under pressure. A Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field is preferred, along with a minimum of 7 years of experience in field service engineering or technical support, with at least 2 years in a lead or supervisory role. Experience with diagnostic software and remote access tools is required. Familiarity with networking protocols and remote monitoring systems is highly beneficial. This is an exceptional opportunity to leverage your technical expertise and leadership skills in a fully remote capacity, making a direct impact on customer satisfaction and operational efficiency. While the role is remote, candidates with a background or knowledge relevant to industrial operations in the Mombasa, Mombasa, KE region are encouraged to apply. You will be a key player in ensuring the optimal performance of our client's technology.
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7
Senior Lead Field Service Engineer (Remote Support)
Posted 21 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Lead Field Service Engineer to provide advanced remote technical support and guidance to our global client base. This role is primarily remote, with occasional travel for complex on-site interventions if absolutely necessary. You will be the go-to expert for troubleshooting, diagnosing, and resolving intricate technical issues with our advanced industrial machinery and equipment. This position demands a deep understanding of mechanical, electrical, and software systems, combined with exceptional problem-solving abilities. You will be responsible for creating and maintaining comprehensive technical documentation, training materials, and remote diagnostic tools. A key aspect of this role involves mentoring and guiding junior field service engineers, sharing your expertise, and fostering a culture of technical excellence. You will collaborate closely with our engineering and product development teams to provide feedback on product performance and suggest improvements. The ideal candidate will possess outstanding communication skills, the ability to explain complex technical concepts clearly to diverse audiences, and a proactive approach to preventing future issues. You should be adept at utilizing remote diagnostic software and tools to effectively service equipment without physical presence. This is an excellent opportunity to leverage your technical acumen in a challenging and rewarding remote role, impacting client satisfaction and operational efficiency worldwide.
Responsibilities:
Responsibilities:
- Provide advanced remote technical support for complex machinery and equipment issues.
- Diagnose and troubleshoot mechanical, electrical, and software problems remotely.
- Develop and maintain technical documentation, troubleshooting guides, and FAQs.
- Create and deliver remote training sessions for clients and internal staff.
- Mentor and guide junior field service engineers on technical matters.
- Collaborate with R&D and engineering teams to provide product feedback and drive improvements.
- Identify recurring issues and develop proactive solutions to prevent future failures.
- Manage and utilize remote diagnostic tools and software effectively.
- Ensure high levels of customer satisfaction through efficient and effective technical support.
- Document all service activities and resolutions accurately.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 7 years of experience in field service engineering or technical support for complex industrial equipment.
- Extensive knowledge of mechanical, electrical, and control systems.
- Proficiency in diagnosing and troubleshooting complex technical issues.
- Experience with remote diagnostic tools and software.
- Strong understanding of data analysis and root cause analysis methodologies.
- Excellent communication, presentation, and interpersonal skills.
- Ability to explain complex technical concepts clearly to various audiences.
- Self-motivated, with the ability to work independently in a remote environment.
- Willingness to travel occasionally for critical on-site interventions.
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8
Lead Field Service Engineer (Remote Management)
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced Lead Field Service Engineer to manage their field service operations remotely. This role is essential for ensuring the optimal performance and maintenance of our advanced technical equipment across various client sites. You will be responsible for overseeing a team of field service technicians, coordinating schedules, troubleshooting complex technical issues, and ensuring timely and effective service delivery. The ideal candidate will have a strong background in mechanical or electrical engineering, extensive experience in field service, and proven leadership abilities. Key responsibilities include developing and implementing preventative maintenance programs, managing spare parts inventory, and ensuring adherence to safety protocols. You will also be involved in training and mentoring field technicians, monitoring service performance metrics, and implementing process improvements. This is a fully remote position, requiring exceptional organizational skills, excellent communication abilities, and proficiency in utilizing remote monitoring and diagnostic tools. You will act as the primary technical point of contact for escalated issues and collaborate closely with R&D and production teams to provide feedback for product improvement. We are looking for a proactive problem-solver who can effectively manage distributed teams and ensure high levels of customer satisfaction. This is an excellent opportunity to contribute to a critical function within the company, offering significant autonomy and the flexibility of remote work. Our client is dedicated to providing the resources and support necessary for its remote leadership team to excel.
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