2,841 Lead Customer Support Engineer jobs in Kenya
Lead Installation and Maintenance Technician
Posted 19 days ago
Job Viewed
Job Description
Lead Installation & Maintenance Technician
Posted 19 days ago
Job Viewed
Job Description
Responsibilities:
- Oversee and guide remote teams of installation and maintenance technicians.
- Develop and implement standardized installation and maintenance procedures.
- Lead remote troubleshooting and technical support for complex equipment issues.
- Create and manage preventative maintenance schedules.
- Ensure equipment performance meets specified standards and quality benchmarks.
- Train new technicians on installation, maintenance, and troubleshooting techniques.
- Analyze equipment performance data and identify areas for improvement.
- Manage inventory of spare parts and tools for remote operations.
- Document technical procedures, user manuals, and training materials.
- Liaise with clients and internal departments to resolve technical challenges.
- Proven experience in installation and maintenance of complex technical equipment.
- Strong background in mechanical, electrical, or a related technical field.
- Expertise in troubleshooting and diagnosing technical issues remotely.
- Demonstrated leadership and team management skills.
- Excellent communication, problem-solving, and analytical abilities.
- Ability to create clear technical documentation and training materials.
- Relevant technical certifications (e.g., in electrical, mechanical systems).
- Experience with remote monitoring and diagnostic tools.
- Ability to work independently and manage multiple tasks in a remote setting.
Lead HVAC Maintenance Technician
Posted 19 days ago
Job Viewed
Job Description
Remote Lead Installation & Maintenance Technician
Posted 19 days ago
Job Viewed
Job Description
Lead Aircraft Maintenance Technician
Posted 19 days ago
Job Viewed
Job Description
Remote Lead Installation and Maintenance Technician
Posted 18 days ago
Job Viewed
Job Description
Senior Lead Installation & Maintenance Technician
Posted 19 days ago
Job Viewed
Job Description
Responsibilities:
- Provide advanced remote technical support for installation, troubleshooting, and maintenance.
- Develop and refine installation procedures and maintenance schedules.
- Conduct remote diagnostics and fault analysis on complex systems.
- Guide and train field technicians and end-users on technical procedures.
- Troubleshoot intricate electro-mechanical, software, and network-related issues.
- Create and maintain comprehensive technical documentation, manuals, and knowledge base articles.
- Coordinate on-site service calls and ensure efficient resolution of escalated issues.
- Manage spare parts inventory and recommend optimal stock levels.
- Analyze performance data and identify opportunities for system improvements.
- Ensure adherence to safety protocols and quality standards during all technical operations.
- Associate's Degree or Technical Certification in Electronics, Mechanical Engineering, or a related field.
- Minimum of 7 years of hands-on experience in installation, maintenance, and technical support.
- Proven expertise in diagnosing and resolving complex technical issues remotely.
- Strong understanding of electro-mechanical systems, networking, and software diagnostics.
- Proficiency in reading technical drawings, schematics, and blueprints.
- Excellent communication, interpersonal, and customer service skills.
- Ability to work independently and manage multiple technical issues concurrently in a remote setting.
- Experience with diagnostic software and remote access tools is essential.
- Leadership experience in guiding technical teams is a plus.
Be The First To Know
About the latest Lead customer support engineer Jobs in Kenya !
Lead Installation & Maintenance Technician - Remote
Posted 17 days ago
Job Viewed
Job Description
Key Responsibilities:
- Provide remote technical support and guidance for installation and maintenance activities.
- Diagnose and troubleshoot complex technical issues via remote diagnostic tools.
- Develop and refine installation and maintenance procedures and best practices.
- Train and mentor field technicians on technical procedures and safety protocols.
- Create and update technical documentation and user manuals.
- Identify recurring issues and recommend solutions for product improvement.
- Oversee the planning and scheduling of maintenance activities.
- Ensure adherence to safety standards and regulatory compliance.
- Collaborate with engineering and product development teams on technical matters.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field. Relevant certifications are a plus.
- Minimum of 7 years of experience in installation, maintenance, and repair of (specific equipment/systems).
- Proven experience providing remote technical support or supervision.
- Strong understanding of (relevant technologies, e.g., PLC systems, network infrastructure, HVAC systems).
- Excellent diagnostic, problem-solving, and analytical skills.
- Superior communication and interpersonal skills, with the ability to explain complex technical concepts.
- Proficiency in remote access and diagnostic software.
- Ability to work independently and manage time effectively in a remote environment.
Lead Installation and Maintenance Technician (Remote)
Posted 19 days ago
Job Viewed
Job Description
Lead Installation and Maintenance Technician - Remote Oversight
Posted 5 days ago
Job Viewed
Job Description
Responsibilities:
- Provide remote technical guidance and support for installation and maintenance activities.
- Develop and update standard operating procedures for installation, maintenance, and repair.
- Diagnose and troubleshoot complex technical issues remotely.
- Analyze maintenance logs and equipment performance data to identify trends and root causes of failures.
- Develop and implement preventative maintenance programs.
- Oversee and coordinate the work of field technicians, ensuring adherence to schedules and quality standards.
- Train and mentor junior technicians on best practices and troubleshooting techniques.
- Ensure all work is performed in compliance with safety regulations and company policies.
- Liaise with engineering and product development teams to provide feedback on equipment design and reliability.
- Manage inventory of spare parts and consumables for remote teams.
Qualifications:
- Diploma or equivalent in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 6 years of hands-on experience in installation, maintenance, and repair of complex equipment.
- Proven experience in a supervisory or lead technician role.
- Strong understanding of mechanical, electrical, and electronic systems.
- Excellent diagnostic, troubleshooting, and problem-solving skills.
- Proficiency with diagnostic tools and software.
- Exceptional communication and interpersonal skills for remote team management.
- Ability to work independently and manage a remote workload effectively.
- Knowledge of safety procedures and regulations in a technical environment.
- Experience in the relevant industry (e.g., industrial machinery, telecommunications, medical devices) is highly preferred.