2,841 Lead Customer Support Engineer jobs in Kenya

Lead Installation and Maintenance Technician

30100 Tuwan KES70000 Annually WhatJobs remove_red_eye View All

Posted 19 days ago

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full-time
Our client is seeking a highly skilled and experienced Lead Installation and Maintenance Technician to join their remote technical operations team. This fully remote position allows you to oversee and manage installation and maintenance projects from anywhere, coordinating with field teams and providing expert guidance. You will be responsible for planning, scheduling, and supervising the installation of equipment, ensuring adherence to technical specifications and safety standards. Your role will also involve troubleshooting complex technical issues remotely, guiding on-site technicians through diagnostic procedures, and developing preventive maintenance strategies. The ideal candidate will have a strong background in a relevant trade, such as electrical, mechanical, or telecommunications installation and maintenance. Proven leadership experience and the ability to manage a team of technicians remotely are crucial. You should possess excellent problem-solving skills, a deep understanding of diagnostic tools and techniques, and the ability to interpret technical manuals and schematics. Proficiency with remote collaboration software, project management tools, and diagnostic reporting systems is essential. Responsibilities include conducting remote inspections, analyzing performance data, and ensuring the optimal functioning of installed systems. You will also be involved in training field personnel and documenting best practices. We are looking for a detail-oriented, proactive individual with a commitment to safety and quality. The ability to communicate technical information clearly and effectively to both technical and non-technical audiences is vital. This is an excellent opportunity to leverage your expertise in installation and maintenance in a leading remote role, contributing to the successful execution of critical projects. Join our client's innovative team and help drive operational excellence across their installations.
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Lead Installation & Maintenance Technician

40100 Kisumu KES85000 Annually WhatJobs remove_red_eye View All

Posted 19 days ago

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full-time
Our client is seeking a highly skilled and experienced Lead Installation & Maintenance Technician to manage and oversee remote installation and maintenance operations for specialized equipment. This role requires a deep understanding of complex systems, troubleshooting expertise, and the ability to guide a remote team of technicians. You will be responsible for developing and refining installation protocols, creating comprehensive maintenance schedules, and ensuring that all deployed equipment functions optimally and meets quality standards. The ideal candidate will have a strong background in mechanical, electrical, or relevant technical fields, with a proven ability to diagnose and resolve intricate technical issues. This role involves leading remote troubleshooting sessions, providing expert guidance to field technicians, and ensuring timely resolution of client-reported problems. You will also be instrumental in training new technicians on installation procedures and maintenance best practices through virtual platforms. Key responsibilities include managing spare parts inventory, analyzing equipment performance data, and implementing preventative maintenance strategies to minimize downtime. The ability to document technical procedures, create training materials, and communicate effectively with both technical and non-technical stakeholders is essential. This is a unique opportunity for a seasoned technician to take on a leadership role within a remote-first organization, contributing to the efficiency and reliability of critical infrastructure. We are looking for individuals who are proactive, detail-oriented, and possess exceptional problem-solving and leadership skills. Relevant technical certifications and a strong history of successful installations and maintenance projects are required. If you are passionate about ensuring operational excellence and leading a distributed team to achieve high standards of technical service, all from the convenience of your home office, we encourage you to apply. This position is based in **Kisumu, Kisumu, KE**, but the work is performed entirely remotely.

Responsibilities:
  • Oversee and guide remote teams of installation and maintenance technicians.
  • Develop and implement standardized installation and maintenance procedures.
  • Lead remote troubleshooting and technical support for complex equipment issues.
  • Create and manage preventative maintenance schedules.
  • Ensure equipment performance meets specified standards and quality benchmarks.
  • Train new technicians on installation, maintenance, and troubleshooting techniques.
  • Analyze equipment performance data and identify areas for improvement.
  • Manage inventory of spare parts and tools for remote operations.
  • Document technical procedures, user manuals, and training materials.
  • Liaise with clients and internal departments to resolve technical challenges.
Qualifications:
  • Proven experience in installation and maintenance of complex technical equipment.
  • Strong background in mechanical, electrical, or a related technical field.
  • Expertise in troubleshooting and diagnosing technical issues remotely.
  • Demonstrated leadership and team management skills.
  • Excellent communication, problem-solving, and analytical abilities.
  • Ability to create clear technical documentation and training materials.
  • Relevant technical certifications (e.g., in electrical, mechanical systems).
  • Experience with remote monitoring and diagnostic tools.
  • Ability to work independently and manage multiple tasks in a remote setting.
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Lead HVAC Maintenance Technician

50100 Kakamega, Western KES2500 Hourly WhatJobs

Posted 19 days ago

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contractor
Our client is searching for a highly experienced and certified Lead HVAC Maintenance Technician to join our fully remote technical support team. This role requires a skilled professional capable of providing remote oversight and guidance for HVAC system installations, diagnostics, and repairs. You will be responsible for leading a team of field technicians, offering expert advice on troubleshooting complex issues, ensuring adherence to safety protocols, and optimizing maintenance schedules. The ideal candidate will have extensive hands-on experience with a wide variety of HVAC systems, including commercial and residential units. Strong diagnostic skills, proficiency with diagnostic tools and software, and a thorough understanding of electrical, refrigeration, and combustion principles are essential. This is a remote-first position, emphasizing your ability to communicate technical instructions clearly and effectively via phone, video calls, and digital platforms. You will be the primary point of contact for challenging on-site repairs, providing critical support to ensure systems are functioning optimally. Responsibilities include reviewing maintenance reports, identifying recurring issues, recommending preventative measures, and contributing to the development of training materials for field personnel. A minimum of 8 years of experience as an HVAC technician, with at least 3 years in a supervisory or lead role, is required. Relevant certifications (e.g., EPA Universal, NATE) are mandatory. We are seeking a proactive problem-solver with excellent leadership and communication skills, capable of managing diverse technical challenges from a distance, supporting operations around Kakamega, Kakamega, KE .
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Remote Lead Installation & Maintenance Technician

20400 Tuwan KES110000 Annually WhatJobs remove_red_eye View All

Posted 19 days ago

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full-time
Our client is seeking a skilled and experienced Lead Installation & Maintenance Technician to join their fully remote team. This position offers the flexibility to manage technical operations and provide support from anywhere. In this role, you will oversee and coordinate the installation, maintenance, and repair of specialized equipment and systems for our client's diverse customer base. You will lead a team of remote technicians, providing guidance, troubleshooting assistance, and ensuring adherence to safety protocols and quality standards. Your responsibilities will include developing installation plans, scheduling service appointments, and managing inventory of parts and equipment. The ideal candidate will possess a strong technical background in a relevant field (e.g., electronics, mechanical systems, telecommunications) with extensive experience in installation and maintenance. Proven leadership abilities, excellent problem-solving skills, and the capacity to diagnose and resolve complex technical issues remotely are crucial. You should be proficient in using diagnostic tools and interpreting technical manuals and schematics. Strong communication skills are necessary for interacting with customers and providing clear, concise instructions to field technicians. Experience in training and mentoring junior technicians is highly valued. This role demands a proactive approach to identifying potential issues, implementing preventive maintenance strategies, and ensuring customer satisfaction. The opportunity, while associated with **Kitale, Trans-Nzoia, KE**, is a fully remote role, allowing you to lead technical teams and ensure operational excellence from your preferred location. Join us to maintain our client's cutting-edge systems with unparalleled efficiency.
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Lead Aircraft Maintenance Technician

30300 Tuwan KES750000 Annually WhatJobs remove_red_eye View All

Posted 19 days ago

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full-time
Our client, a renowned leader in aviation services, is looking for a Lead Aircraft Maintenance Technician to join their expanding, fully remote workforce. This role is crucial for ensuring the airworthiness and operational readiness of a diverse fleet. You will be responsible for overseeing complex maintenance tasks, diagnosing and resolving intricate technical issues, and ensuring all work is performed in strict adherence to safety regulations and manufacturer specifications. The ideal candidate will possess extensive experience with various aircraft types and systems, including airframes, engines, avionics, and electrical systems. Key responsibilities include performing scheduled and unscheduled maintenance, conducting thorough inspections, troubleshooting mechanical and electrical malfunctions, and documenting all maintenance activities accurately. You will also play a vital role in mentoring and guiding junior technicians, fostering a culture of safety, and promoting continuous improvement in maintenance procedures. This position demands exceptional diagnostic capabilities, meticulous attention to detail, and a strong understanding of aviation regulations and best practices. As a fully remote position, you will leverage advanced diagnostic tools and collaborate virtually with flight operations, engineering departments, and regulatory bodies. This role requires a self-motivated individual with excellent problem-solving skills and the ability to manage tasks effectively in a distributed environment. You will be instrumental in maintaining the highest standards of safety and efficiency for our client's fleet, ensuring seamless flight operations. This is an exciting opportunity to apply your expertise in a critical role within the aviation industry while enjoying the benefits of remote work.
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Remote Lead Installation and Maintenance Technician

20100 Mwembe KES180000 Annually WhatJobs remove_red_eye View All

Posted 18 days ago

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Job Description

full-time
Our client is seeking a highly skilled and experienced Lead Installation and Maintenance Technician to manage their technical operations in a fully remote capacity. This role is pivotal in ensuring the efficient and effective installation, maintenance, and repair of equipment and systems for their diverse clientele. You will be responsible for overseeing a team of technicians, developing maintenance schedules, troubleshooting complex technical issues, and ensuring the highest standards of service delivery. Key responsibilities include; providing technical guidance and mentorship to the installation and maintenance team, developing and implementing preventative maintenance programs, managing spare parts inventory, ensuring adherence to safety protocols and industry regulations, and documenting all service activities. The ideal candidate will possess a strong technical background in installation and maintenance, with proven leadership experience. Excellent problem-solving skills, hands-on experience with a variety of equipment and systems, and a thorough understanding of diagnostic tools and repair techniques are essential. Strong organizational and project management skills are required to effectively manage schedules and resources in a remote environment. The ability to communicate clearly and professionally with clients and team members, both verbally and in writing, is paramount. A relevant technical certification or vocational training is preferred, along with a minimum of 5 years of experience in installation and maintenance, with at least 2 years in a supervisory or lead role. This is an excellent opportunity to take on a leadership role in a dynamic, remote-first organization, contributing to the reliability and performance of our client's critical systems.
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Senior Lead Installation & Maintenance Technician

80102 Nairobi, Nairobi KES2500000 Annually WhatJobs remove_red_eye View All

Posted 19 days ago

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Job Description

full-time
Our client is seeking a highly skilled and experienced Senior Lead Installation & Maintenance Technician to join their fully remote technical support team. This role is critical for providing expert remote assistance, guidance, and oversight for the installation, troubleshooting, and maintenance of complex systems and equipment. You will be the primary point of contact for clients and field technicians requiring advanced technical support, ensuring minimal downtime and optimal operational performance. The ideal candidate will possess a deep understanding of electro-mechanical systems, network infrastructure, and diagnostic tools. This is a fully remote position, requiring exceptional problem-solving abilities, clear communication skills, and the capacity to effectively guide and train others from a distance. Responsibilities include developing detailed installation guides and maintenance protocols, conducting remote diagnostic assessments, troubleshooting intricate technical issues, and coordinating on-site interventions when necessary. You will also be responsible for managing spare parts inventory, documenting technical procedures, and contributing to the continuous improvement of installation and maintenance processes. The ability to interpret technical schematics, analyze system logs, and provide clear, step-by-step instructions to diverse user levels is paramount. This is a challenging and rewarding opportunity for a seasoned technician to leverage their expertise in a flexible, remote environment, ensuring the seamless operation of critical infrastructure for our client.

Responsibilities:
  • Provide advanced remote technical support for installation, troubleshooting, and maintenance.
  • Develop and refine installation procedures and maintenance schedules.
  • Conduct remote diagnostics and fault analysis on complex systems.
  • Guide and train field technicians and end-users on technical procedures.
  • Troubleshoot intricate electro-mechanical, software, and network-related issues.
  • Create and maintain comprehensive technical documentation, manuals, and knowledge base articles.
  • Coordinate on-site service calls and ensure efficient resolution of escalated issues.
  • Manage spare parts inventory and recommend optimal stock levels.
  • Analyze performance data and identify opportunities for system improvements.
  • Ensure adherence to safety protocols and quality standards during all technical operations.
Qualifications:
  • Associate's Degree or Technical Certification in Electronics, Mechanical Engineering, or a related field.
  • Minimum of 7 years of hands-on experience in installation, maintenance, and technical support.
  • Proven expertise in diagnosing and resolving complex technical issues remotely.
  • Strong understanding of electro-mechanical systems, networking, and software diagnostics.
  • Proficiency in reading technical drawings, schematics, and blueprints.
  • Excellent communication, interpersonal, and customer service skills.
  • Ability to work independently and manage multiple technical issues concurrently in a remote setting.
  • Experience with diagnostic software and remote access tools is essential.
  • Leadership experience in guiding technical teams is a plus.
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Lead Installation & Maintenance Technician - Remote

30300 Tuwan KES190000 Annually WhatJobs remove_red_eye View All

Posted 17 days ago

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full-time
Our client, a leading provider of (mention industry, e.g., industrial equipment, telecommunications solutions), is seeking a highly skilled and experienced Lead Installation & Maintenance Technician to join their remote support team. This role is crucial for ensuring the optimal performance and longevity of our client's products and systems. The ideal candidate will possess a strong technical background in installation, troubleshooting, and repair of complex equipment or systems. You will be responsible for providing remote technical guidance and support to field technicians, diagnosing issues via remote diagnostics, and developing comprehensive maintenance plans. This position requires excellent problem-solving skills, a deep understanding of mechanical, electrical, or (relevant discipline) systems, and the ability to clearly communicate technical information to both technical and non-technical audiences. You will also be involved in developing training materials for field personnel and contributing to the continuous improvement of installation and maintenance procedures. A proactive approach to identifying potential issues and recommending preventive measures is essential. This is a fully remote position, demanding excellent organizational skills, strong self-discipline, and the ability to effectively manage your workload and collaborate with a dispersed team. You will leverage specialized software and communication tools to provide real-time support and ensure customer satisfaction. The successful candidate will demonstrate a meticulous attention to detail, a commitment to quality workmanship, and a passion for ensuring the reliable operation of critical infrastructure. This role offers a significant opportunity to contribute to the efficiency and effectiveness of our client's operations.

Key Responsibilities:
  • Provide remote technical support and guidance for installation and maintenance activities.
  • Diagnose and troubleshoot complex technical issues via remote diagnostic tools.
  • Develop and refine installation and maintenance procedures and best practices.
  • Train and mentor field technicians on technical procedures and safety protocols.
  • Create and update technical documentation and user manuals.
  • Identify recurring issues and recommend solutions for product improvement.
  • Oversee the planning and scheduling of maintenance activities.
  • Ensure adherence to safety standards and regulatory compliance.
  • Collaborate with engineering and product development teams on technical matters.
Qualifications:
  • Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field. Relevant certifications are a plus.
  • Minimum of 7 years of experience in installation, maintenance, and repair of (specific equipment/systems).
  • Proven experience providing remote technical support or supervision.
  • Strong understanding of (relevant technologies, e.g., PLC systems, network infrastructure, HVAC systems).
  • Excellent diagnostic, problem-solving, and analytical skills.
  • Superior communication and interpersonal skills, with the ability to explain complex technical concepts.
  • Proficiency in remote access and diagnostic software.
  • Ability to work independently and manage time effectively in a remote environment.
This role supports operations in Kitale, Trans-Nzoia, KE but is a fully remote position.
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Lead Installation and Maintenance Technician (Remote)

90100 Mangu KES180000 Annually WhatJobs

Posted 19 days ago

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full-time
Our client is seeking a highly skilled and resourceful Lead Installation and Maintenance Technician to manage and execute critical service operations within a fully remote structure. This role is essential for ensuring the efficient and effective installation, upkeep, and repair of our clients' equipment and systems, maintaining optimal performance and client satisfaction. The ideal candidate will possess extensive hands-on experience in troubleshooting, diagnosing, and resolving complex technical issues across a variety of systems and machinery. You will be responsible for leading a team of remote technicians, providing technical guidance, developing maintenance schedules, and ensuring adherence to safety and quality standards. This remote position requires exceptional problem-solving abilities, strong communication skills for interacting with clients and remote teams, and proficiency in utilizing remote diagnostic and support tools. Key responsibilities include conducting remote installations, performing preventive maintenance, responding to service requests, and managing inventory of spare parts. Experience with specific industry-related equipment and software is highly advantageous. A deep understanding of electrical, mechanical, and electronic systems is expected. You will also play a role in training junior technicians and contributing to the continuous improvement of installation and maintenance procedures. This is an excellent opportunity for a seasoned technician to take on a leadership role and make a significant impact on our operational efficiency and client service. We are looking for a proactive individual who can effectively manage tasks and guide a team in a remote setting, ensuring timely and high-quality service delivery. The role offers the flexibility of remote work, though our operational headquarters are situated in **Machakos, Machakos, KE**.
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Lead Installation and Maintenance Technician - Remote Oversight

20400 Dundori KES160000 Annually WhatJobs

Posted 5 days ago

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full-time
Our client is seeking a highly experienced Lead Installation and Maintenance Technician to provide remote oversight and technical leadership for field teams. This role is crucial for ensuring the efficient and effective installation, maintenance, and repair of complex equipment and systems across various client sites. You will be responsible for developing and refining installation and maintenance procedures, providing remote technical support to on-site technicians, and troubleshooting challenging technical issues. The ideal candidate will possess a deep understanding of mechanical, electrical, and electronic systems relevant to our industry, along with strong diagnostic and problem-solving abilities. A key aspect of this position is the ability to analyze performance data, identify recurring issues, and implement preventative maintenance strategies to minimize downtime. You will also be involved in training and mentoring junior technicians, ensuring adherence to safety protocols and quality standards. The successful candidate must have excellent communication skills, with the ability to clearly articulate technical instructions and guide field personnel remotely. This fully remote position requires a self-disciplined, organized, and proactive individual who can manage multiple support requests and projects concurrently. Your expertise will be vital in maintaining the operational readiness and longevity of critical equipment, ensuring customer satisfaction through reliable service.

Responsibilities:
  • Provide remote technical guidance and support for installation and maintenance activities.
  • Develop and update standard operating procedures for installation, maintenance, and repair.
  • Diagnose and troubleshoot complex technical issues remotely.
  • Analyze maintenance logs and equipment performance data to identify trends and root causes of failures.
  • Develop and implement preventative maintenance programs.
  • Oversee and coordinate the work of field technicians, ensuring adherence to schedules and quality standards.
  • Train and mentor junior technicians on best practices and troubleshooting techniques.
  • Ensure all work is performed in compliance with safety regulations and company policies.
  • Liaise with engineering and product development teams to provide feedback on equipment design and reliability.
  • Manage inventory of spare parts and consumables for remote teams.

Qualifications:
  • Diploma or equivalent in Mechanical Engineering, Electrical Engineering, or a related technical field.
  • Minimum of 6 years of hands-on experience in installation, maintenance, and repair of complex equipment.
  • Proven experience in a supervisory or lead technician role.
  • Strong understanding of mechanical, electrical, and electronic systems.
  • Excellent diagnostic, troubleshooting, and problem-solving skills.
  • Proficiency with diagnostic tools and software.
  • Exceptional communication and interpersonal skills for remote team management.
  • Ability to work independently and manage a remote workload effectively.
  • Knowledge of safety procedures and regulations in a technical environment.
  • Experience in the relevant industry (e.g., industrial machinery, telecommunications, medical devices) is highly preferred.
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