2 Senior Lead Installation Maintenance Technician jobs in whatjobs
Senior Lead Installation & Maintenance Technician
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Lead Installation & Maintenance Technician to join their fully remote technical support team. This role is critical for providing expert remote assistance, guidance, and oversight for the installation, troubleshooting, and maintenance of complex systems and equipment. You will be the primary point of contact for clients and field technicians requiring advanced technical support, ensuring minimal downtime and optimal operational performance. The ideal candidate will possess a deep understanding of electro-mechanical systems, network infrastructure, and diagnostic tools. This is a fully remote position, requiring exceptional problem-solving abilities, clear communication skills, and the capacity to effectively guide and train others from a distance. Responsibilities include developing detailed installation guides and maintenance protocols, conducting remote diagnostic assessments, troubleshooting intricate technical issues, and coordinating on-site interventions when necessary. You will also be responsible for managing spare parts inventory, documenting technical procedures, and contributing to the continuous improvement of installation and maintenance processes. The ability to interpret technical schematics, analyze system logs, and provide clear, step-by-step instructions to diverse user levels is paramount. This is a challenging and rewarding opportunity for a seasoned technician to leverage their expertise in a flexible, remote environment, ensuring the seamless operation of critical infrastructure for our client.
Responsibilities:
Responsibilities:
- Provide advanced remote technical support for installation, troubleshooting, and maintenance.
- Develop and refine installation procedures and maintenance schedules.
- Conduct remote diagnostics and fault analysis on complex systems.
- Guide and train field technicians and end-users on technical procedures.
- Troubleshoot intricate electro-mechanical, software, and network-related issues.
- Create and maintain comprehensive technical documentation, manuals, and knowledge base articles.
- Coordinate on-site service calls and ensure efficient resolution of escalated issues.
- Manage spare parts inventory and recommend optimal stock levels.
- Analyze performance data and identify opportunities for system improvements.
- Ensure adherence to safety protocols and quality standards during all technical operations.
- Associate's Degree or Technical Certification in Electronics, Mechanical Engineering, or a related field.
- Minimum of 7 years of hands-on experience in installation, maintenance, and technical support.
- Proven expertise in diagnosing and resolving complex technical issues remotely.
- Strong understanding of electro-mechanical systems, networking, and software diagnostics.
- Proficiency in reading technical drawings, schematics, and blueprints.
- Excellent communication, interpersonal, and customer service skills.
- Ability to work independently and manage multiple technical issues concurrently in a remote setting.
- Experience with diagnostic software and remote access tools is essential.
- Leadership experience in guiding technical teams is a plus.
This advertiser has chosen not to accept applicants from your region.
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Senior Lead Installation & Maintenance Technician
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Lead Installation & Maintenance Technician to join their globally distributed, fully remote team. This is a unique opportunity to provide expert technical support and guidance without needing to be physically present on-site for daily operations. The ideal candidate will have a comprehensive understanding of complex systems, troubleshooting methodologies, and the ability to train and guide field technicians remotely. You will be responsible for overseeing remote diagnostic processes, providing advanced technical solutions, and contributing to the development of best practices for installation and maintenance procedures.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for complex installation and maintenance issues across various systems.
- Analyze diagnostic data and performance reports to identify root causes of equipment failures or operational inefficiencies.
- Develop and document detailed remote guidance and standard operating procedures for installation and maintenance tasks.
- Train and mentor field technicians through remote communication channels, ensuring adherence to quality standards.
- Collaborate with engineering and product development teams to provide feedback on product design and reliability.
- Manage the escalation of complex technical problems, ensuring timely resolution.
- Oversee the inventory and logistics of replacement parts and equipment for remote deployments.
- Develop and maintain a knowledge base of technical documentation and troubleshooting guides.
- Conduct remote audits of installation and maintenance processes to ensure compliance and identify areas for improvement.
- Stay up-to-date with the latest technologies and best practices in installation and maintenance.
- Communicate effectively with internal teams and external clients regarding technical status and resolutions.
- Analyze trends in service calls and maintenance requests to proactively address potential issues.
- Contribute to the development of remote diagnostic tools and software.
- Ensure efficient and effective resolution of technical issues to minimize downtime and customer impact.
- Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- 5+ years of hands-on experience in installation and maintenance, with a strong emphasis on troubleshooting complex systems.
- Demonstrated experience in providing remote technical support or leading field teams from a distance.
- Proficiency in reading and interpreting technical schematics, blueprints, and manuals.
- Strong understanding of diagnostic tools and techniques.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Proficiency in using remote access and communication tools (e.g., video conferencing, RMM software).
- Ability to work independently and manage multiple tasks in a remote work environment.
- Experience in leading or mentoring technical staff is highly desirable.
- Relevant certifications in specific equipment or systems are a plus.
This advertiser has chosen not to accept applicants from your region.
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