2,845 Software Support jobs in Kenya

Remote Lead HVAC Systems Technician - Technical Support

80202 Shella KES480000 Annually WhatJobs

Posted 17 days ago

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full-time
Our client is seeking a highly skilled and experienced Lead HVAC Systems Technician to join their global support team in a fully remote capacity. In this critical role, you will be the primary technical point of contact for complex HVAC system issues reported from various client sites. You will be responsible for remotely diagnosing, troubleshooting, and providing expert guidance to on-site technicians, ensuring optimal performance and longevity of HVAC installations. Your duties will include analyzing system performance data, reviewing diagnostic reports, interpreting technical schematics, and developing detailed repair strategies. You will leverage your extensive knowledge of various HVAC equipment, refrigeration cycles, control systems, and building management systems (BMS) to provide accurate and timely solutions. This role requires exceptional problem-solving skills, the ability to work autonomously, and excellent communication abilities to articulate technical solutions to both technical and non-technical personnel. You will also contribute to the development of training materials and best practice guides for field technicians, aimed at enhancing their diagnostic capabilities. The successful candidate will be adept at using remote diagnostic tools, interpreting sensor data, and recommending preventative maintenance schedules based on performance trends. A key focus will be on ensuring compliance with all relevant safety standards and environmental regulations. This is an opportunity to shape the maintenance strategies for critical infrastructure from a distance, directly impacting operational efficiency and client satisfaction. While the role is fully remote, the context involves supporting installations primarily in the **Malindi, Kilifi, KE** region. A minimum of 5 years of hands-on experience in HVAC system installation, maintenance, and repair is mandatory, along with a strong understanding of electrical and mechanical principles related to HVAC. Relevant certifications (e.g., EPA Universal, NATE) are highly advantageous. You will be expected to manage multiple complex cases simultaneously and maintain detailed records of all support activities. This position requires a proactive and analytical mindset, with a passion for resolving challenging technical problems in the building services sector.
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Remote Customer Success Advocate - Technical Support

01001 Mangu KES50000 Annually WhatJobs

Posted 11 days ago

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full-time
Our client is seeking a dedicated and empathetic Customer Success Advocate to provide exceptional remote technical support. This position is integral to ensuring our users have a seamless experience with our products and services. As a remote-first team member, you will be the primary point of contact for customers experiencing technical challenges, offering timely and effective solutions through various communication channels including chat, email, and phone. You will delve into complex issues, troubleshoot software and hardware problems, and guide users through resolutions, ensuring a high level of customer satisfaction. The role requires a proactive approach to identifying recurring issues and contributing to the knowledge base with comprehensive solutions.

Key Responsibilities:
  • Respond to customer inquiries and technical issues via remote channels promptly and professionally.
  • Diagnose and resolve software and hardware problems, guiding users through step-by-step solutions.
  • Escalate complex issues to senior support teams or relevant departments when necessary.
  • Document all customer interactions and resolutions in the CRM system accurately.
  • Contribute to the creation and maintenance of a comprehensive knowledge base and FAQs.
  • Provide feedback to product development teams on recurring issues and potential improvements.
  • Proactively engage with customers to ensure their needs are met and to enhance their overall experience.
  • Stay updated on product features, updates, and industry best practices.
  • Identify opportunities to upsell or cross-sell services based on customer needs and interactions.

Qualifications:
  • Proven experience in a customer service or technical support role.
  • Strong understanding of common software and hardware troubleshooting techniques.
  • Excellent problem-solving and analytical skills.
  • Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
  • Proficiency with CRM software and remote support tools.
  • Ability to multitask and manage time effectively in a fast-paced remote environment.
  • A patient and customer-centric attitude.
  • Experience in the (specific industry relevant to the fictional client) sector is a plus.
  • High school diploma or equivalent; technical certifications are advantageous.
This is a fantastic opportunity to join a forward-thinking company in a fully remote capacity, supporting customers from **Machakos, Machakos, KE** and beyond.
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Automotive Systems Technician

20200 Kapsuser KES4500 Daily WhatJobs

Posted 18 days ago

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contractor
Our client, a leading innovator in automotive technology, is seeking a skilled and experienced Automotive Systems Technician for a fully remote contract position. This role involves the diagnosis, troubleshooting, and repair of complex automotive electronic systems, embedded software, and vehicle communication networks. You will leverage advanced diagnostic tools and your in-depth knowledge of modern vehicle architectures to provide expert technical support and solutions. The ideal candidate is a meticulous problem-solver with a passion for automotive technology and the ability to work autonomously.

Key Responsibilities:
  • Diagnose and troubleshoot a wide range of automotive electronic systems, including engine control units (ECUs), infotainment systems, ADAS (Advanced Driver-Assistance Systems), and body control modules.
  • Interpret vehicle diagnostic trouble codes (DTCs) and analyze sensor data to identify root causes of issues.
  • Perform repairs and replacements of faulty electronic components and wiring harnesses.
  • Utilize advanced diagnostic equipment, oscilloscopes, and multi-meters effectively.
  • Analyze vehicle communication bus data (e.g., CAN, LIN, Ethernet) to diagnose network-related problems.
  • Provide detailed technical reports and documentation of diagnostic findings and repair procedures.
  • Collaborate with engineering teams to provide feedback on system performance and potential improvements.
  • Stay updated on the latest automotive technologies, diagnostic procedures, and vehicle platforms.
  • Ensure all work is performed safely and adheres to industry best practices.
  • Manage your workflow and prioritize tasks effectively in a remote setting.
Qualifications:
  • Proven experience as an Automotive Technician with a specialization in electronic systems.
  • In-depth knowledge of modern automotive electrical and electronic architectures.
  • Proficiency with OEM diagnostic software and scan tools.
  • Strong understanding of vehicle communication protocols (CAN, LIN, FlexRay, Automotive Ethernet).
  • Experience with oscilloscopes, signal generators, and other advanced diagnostic tools.
  • Excellent problem-solving and analytical skills.
  • Ability to interpret complex wiring diagrams and service manuals.
  • Strong written and verbal communication skills, essential for remote collaboration and reporting.
  • Relevant certifications (e.g., ASE) are highly desirable.
  • A dedicated home workshop space with necessary tools and equipment is preferred.
This is an exceptional opportunity for a skilled technician to contribute to cutting-edge automotive projects from their home base, supporting initiatives related to Kericho, Kericho, KE .
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Remote Lead Field Service Technician - Technical Support

20117 Naivasha, Rift Valley KES180000 Annually WhatJobs

Posted 8 days ago

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full-time
Our client is seeking a highly skilled and experienced Lead Field Service Technician to join their remote technical support team. This critical role involves providing expert-level remote troubleshooting, guidance, and technical support to field technicians and end-users on complex machinery and equipment. You will be instrumental in diagnosing issues, developing solutions, and ensuring the optimal performance and uptime of client systems. The ideal candidate will possess deep technical expertise, excellent problem-solving skills, and the ability to communicate intricate technical information clearly and effectively in a virtual setting.

Key Responsibilities:
  • Provide advanced remote technical support and troubleshooting for complex mechanical, electrical, and software systems.
  • Diagnose equipment malfunctions and failures using diagnostic tools and remote access software.
  • Develop clear, step-by-step repair and maintenance procedures for field technicians.
  • Guide and mentor field service technicians remotely, enhancing their technical capabilities.
  • Analyze recurring technical issues and propose preventative maintenance strategies.
  • Create and update technical documentation, including user manuals, service guides, and troubleshooting databases.
  • Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
  • Manage escalations and resolve complex technical problems efficiently.
  • Ensure adherence to safety protocols and best practices during all service interventions.
  • Track service requests, resolutions, and customer feedback using the CRM system.
  • Develop training materials and deliver remote training sessions to field staff and clients.
  • Maintain a high level of technical expertise on the company's product line.
  • Contribute to the development of remote support strategies and tools.
  • Communicate effectively with internal departments and external clients regarding technical matters.
  • Oversee the quality of remote technical assistance provided by the team.

Qualifications:
  • Minimum of 7 years of experience in field service, technical support, or a related role, with a focus on complex equipment.
  • In-depth knowledge of mechanical, electrical, and software systems relevant to the industry.
  • Proven ability to troubleshoot and diagnose complex technical issues remotely.
  • Excellent communication, presentation, and interpersonal skills, with the ability to explain technical concepts to diverse audiences.
  • Proficiency in using remote diagnostic tools, CRM software, and technical documentation platforms.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and manage multiple priorities in a demanding remote environment.
  • Relevant technical certifications or an Associate's/Bachelor's degree in a technical field (e.g., Engineering, Electronics).
  • Experience in leading or mentoring technical teams is essential.
  • Familiarity with project management principles.
  • Adaptability and a strong desire to learn new technologies.
  • Previous experience in a remote technical support role is highly desirable.
This is a fully remote position, offering the flexibility to work from your home office. Our client is committed to providing a robust remote work environment with the necessary technological resources and support for success. You will have the autonomy to manage complex technical challenges and contribute significantly to client satisfaction and equipment reliability.
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Lead Automotive Diagnostic Technician - Remote Technical Support

20100 Mwembe KES180000 Annually WhatJobs

Posted 18 days ago

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full-time
Our client, a global leader in automotive technology, is looking for a skilled and experienced Lead Automotive Diagnostic Technician to provide remote technical support. In this role, you will be the primary point of contact for complex vehicle diagnostic issues, offering expert guidance to dealership technicians and service centers worldwide. This position operates on a remote-first basis, allowing you to leverage your deep understanding of automotive systems from your home office. Your responsibilities will include analyzing diagnostic data, interpreting fault codes, and recommending precise repair procedures for a wide range of vehicle makes and models. You will collaborate closely with engineering and product development teams to identify recurring issues and provide feedback for future product improvements. This role requires exceptional problem-solving skills and the ability to explain intricate technical concepts clearly and concisely to individuals with varying levels of technical expertise. You will develop and maintain a knowledge base of common issues and solutions, contributing to training materials for service personnel. The ideal candidate will have extensive hands-on experience with modern diagnostic equipment, scan tools, and vehicle communication interfaces. Proficiency in interpreting electrical schematics and mechanical diagrams is essential. You should possess a strong understanding of powertrain, chassis, electrical, and infotainment systems. This is a unique opportunity to utilize your diagnostic expertise in a challenging and rewarding remote environment, contributing to the seamless operation of vehicles for customers globally. You will be instrumental in ensuring customer satisfaction by enabling efficient and accurate repairs through expert remote consultation.
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Remote HVAC Technician - Technical Support Specialist

50100 Moiben KES5000 Daily WhatJobs

Posted 3 days ago

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Job Description

contractor
Our client, a leading provider of industrial equipment and maintenance services, is looking for a highly skilled and experienced Remote HVAC Technician to join their technical support division. This position is entirely remote, allowing you to utilize your extensive knowledge of heating, ventilation, and air conditioning systems to provide expert assistance to clients and field technicians nationwide. You will be responsible for diagnosing complex HVAC issues remotely, guiding on-site personnel through troubleshooting procedures, and recommending appropriate repair or replacement strategies. Your role will involve analyzing diagnostic data, interpreting technical manuals, and communicating technical information clearly and concisely through various remote channels, including phone, video conferencing, and specialized support software. The ideal candidate will possess a strong background in HVAC system design, installation, and repair, with at least 5 years of hands-on experience. Relevant certifications (e.g., EPA Section 608) are highly desirable. Exceptional problem-solving abilities, a keen diagnostic eye, and the capacity to explain intricate technical concepts to individuals with varying levels of expertise are crucial. You must be comfortable working independently, managing your workload efficiently, and providing timely support to ensure minimal disruption for clients. A proactive approach to identifying recurring issues and contributing to the development of knowledge base articles and best practice guides will be highly valued. This remote role requires excellent communication and interpersonal skills, along with a deep understanding of HVAC equipment from various manufacturers. Join a company that values technical expertise and offers a flexible, remote work environment. This is a unique opportunity to apply your HVAC skills in a challenging and rewarding support capacity, impacting client satisfaction and operational efficiency. The role is associated with the operational hub of Kakamega, Kakamega, KE .
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Lead Field Service Technician (Remote Technical Support)

10100 Nyeri Town KES550000 Annually WhatJobs

Posted 18 days ago

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full-time
Our client is seeking a highly skilled and experienced Lead Field Service Technician to provide advanced remote technical support and guidance for installation and maintenance operations. This role is crucial for ensuring the efficient and effective resolution of complex technical issues, troubleshooting installation challenges, and guiding on-site technicians through intricate maintenance procedures. The ideal candidate will possess deep technical expertise in a relevant field, strong problem-solving skills, and exceptional communication abilities, particularly in conveying technical information clearly and concisely in a remote setting. You will serve as the primary point of escalation for challenging technical problems, leveraging remote diagnostic tools and virtual collaboration.

Key Responsibilities:
  • Provide expert remote technical support and troubleshooting for installation, maintenance, and repair of complex equipment and systems.
  • Guide and mentor junior field service technicians remotely, assisting them in diagnosing and resolving difficult technical issues.
  • Develop and update technical documentation, including installation manuals, troubleshooting guides, and best practice advisories.
  • Analyze service reports and customer feedback to identify recurring issues and areas for product or process improvement.
  • Utilize remote diagnostic tools, software, and communication platforms to effectively assess and resolve technical problems.
  • Conduct remote training sessions for field technicians and customers on equipment operation, maintenance, and troubleshooting.
  • Collaborate with engineering and product development teams to relay field feedback and contribute to product enhancements.
  • Ensure all remote support activities are logged accurately and efficiently in the service management system.
  • Maintain up-to-date knowledge of product lines, industry best practices, and emerging technologies.
  • Escalate critical issues to appropriate internal stakeholders when necessary.
Qualifications:
  • Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
  • A minimum of 7-9 years of progressive experience in field service, technical support, or maintenance roles, with a significant focus on complex systems.
  • Proven ability to troubleshoot and resolve advanced technical problems remotely.
  • In-depth knowledge of installation and maintenance procedures for electromechanical systems, industrial equipment, or similar technologies.
  • Excellent diagnostic skills and proficiency with testing equipment and remote diagnostic tools.
  • Exceptional verbal and written communication skills, with the ability to clearly explain complex technical concepts to various audiences in a remote environment.
  • Strong interpersonal and leadership skills, with the ability to mentor and guide remote teams.
  • Proficiency with CRM and remote support software.
  • Ability to work independently, manage time effectively, and handle high-pressure situations in a remote setting.
  • A proactive and customer-centric approach to problem-solving.
  • Familiarity with the types of installations and maintenance required in the region of Nyeri, Nyeri, KE would be an advantage.
This fully remote position is ideal for a seasoned technical expert who excels at problem-solving from a distance. You will be a vital resource, empowering our field teams and ensuring customer satisfaction through your remote expertise.
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Advanced HVAC Systems Technician (Remote Support)

00100 Kisumu KES90000 Annually WhatJobs

Posted 5 days ago

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full-time
Our client is seeking a highly skilled and experienced Advanced HVAC Systems Technician to provide remote support and troubleshooting for complex heating, ventilation, and air conditioning systems. This is a critical, fully remote role focused on diagnosing and resolving technical issues for clients and field technicians via phone, video conferencing, and remote diagnostic tools. The ideal candidate will possess extensive knowledge of commercial and industrial HVAC systems, including advanced control systems, energy management solutions, and specialized equipment. You will be responsible for guiding on-site technicians through diagnostic procedures, interpreting system data, recommending corrective actions, and ensuring optimal system performance and energy efficiency. Key responsibilities include providing expert technical assistance to resolve complex HVAC problems, analyzing system performance data to identify root causes of issues, developing detailed troubleshooting guides and best practices, documenting all support interactions and resolutions, and training field personnel on new technologies and maintenance procedures. A proven ability to communicate technical information clearly and concisely to both technical and non-technical audiences is essential. Experience with various HVAC control platforms (e.g., BMS, SCADA) and remote monitoring software is required. Certifications such as EPA Universal, NATE, or equivalent are highly desirable. A minimum of 7 years of hands-on experience as an HVAC technician, with a significant focus on advanced systems and troubleshooting, is mandatory. This remote position offers a fantastic opportunity to leverage your expertise to ensure the efficient operation of critical infrastructure, contributing significantly to client satisfaction and operational uptime without the need for constant travel.
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Senior HVAC Systems Technician (Remote Support)

40100 Kapsuser KES250000 Annually WhatJobs

Posted 17 days ago

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full-time
Our client is seeking a highly skilled and experienced Senior HVAC Systems Technician to provide crucial remote technical support in a fully remote capacity. In this role, you will be the primary point of contact for troubleshooting complex HVAC system issues reported by field technicians and clients. You will leverage remote diagnostic tools, schematics, and technical documentation to identify problems, provide expert guidance on repairs, and ensure optimal system performance. Responsibilities include analyzing system performance data, diagnosing faults in heating, ventilation, and air conditioning systems, and advising on necessary maintenance or repair procedures. You will contribute to the development of remote support protocols, knowledge base articles, and training materials for junior technicians. This role requires a deep understanding of HVAC principles, refrigeration cycles, electrical controls, and building automation systems. Proficiency with diagnostic software and hardware, along with strong analytical and problem-solving skills, is essential. You must be able to clearly communicate technical information, both written and verbally, to a variety of audiences. The ideal candidate will have extensive hands-on experience in HVAC installation, maintenance, and repair, coupled with a passion for remote problem-solving and technical support. Certifications such as EPA Section 608 or equivalent are highly desirable. This fully remote position offers the flexibility to work from anywhere while providing critical support for installations and maintenance operations, including those in Kericho, Kericho, KE and surrounding regions.
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Senior Automotive Diagnostic Technician - Remote Technical Support

20200 Kapsuser KES190000 Annually WhatJobs

Posted 19 days ago

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full-time
Our client is seeking a highly skilled Senior Automotive Diagnostic Technician to provide remote technical support and expertise. In this unique, fully remote role, you will leverage your extensive knowledge of automotive systems to assist field technicians, customers, and service centers with complex diagnostic challenges. Your responsibilities will include analyzing technical issues, providing step-by-step troubleshooting guidance, and contributing to the development of diagnostic resources. This position requires a deep understanding of engine management, electrical systems, HVAC, and other automotive components, including advanced diagnostic tools and software. The ideal candidate will have a proven track record as a master technician with exceptional problem-solving skills. Strong communication abilities, both written and verbal, are crucial for effectively conveying technical information remotely. Proficiency with remote diagnostic platforms, video conferencing tools, and technical documentation is essential. You must be a self-starter, capable of working independently and managing your time effectively in a remote environment. This is an exciting opportunity for an experienced automotive professional to share their expertise and contribute to improving service quality across the board, all while enjoying the benefits of remote work. While the role is conceptually linked to **Kericho, Kericho, KE**, it is a fully remote position. We are seeking a meticulous, knowledgeable, and patient technician who is passionate about automotive diagnostics and committed to providing outstanding remote technical assistance.
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