2,845 Software Support jobs in Kenya
Remote Lead HVAC Systems Technician - Technical Support
Posted 17 days ago
Job Viewed
Job Description
Remote Customer Success Advocate - Technical Support
Posted 11 days ago
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer inquiries and technical issues via remote channels promptly and professionally.
- Diagnose and resolve software and hardware problems, guiding users through step-by-step solutions.
- Escalate complex issues to senior support teams or relevant departments when necessary.
- Document all customer interactions and resolutions in the CRM system accurately.
- Contribute to the creation and maintenance of a comprehensive knowledge base and FAQs.
- Provide feedback to product development teams on recurring issues and potential improvements.
- Proactively engage with customers to ensure their needs are met and to enhance their overall experience.
- Stay updated on product features, updates, and industry best practices.
- Identify opportunities to upsell or cross-sell services based on customer needs and interactions.
Qualifications:
- Proven experience in a customer service or technical support role.
- Strong understanding of common software and hardware troubleshooting techniques.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Proficiency with CRM software and remote support tools.
- Ability to multitask and manage time effectively in a fast-paced remote environment.
- A patient and customer-centric attitude.
- Experience in the (specific industry relevant to the fictional client) sector is a plus.
- High school diploma or equivalent; technical certifications are advantageous.
Job Description
Key Responsibilities:
- Diagnose and troubleshoot a wide range of automotive electronic systems, including engine control units (ECUs), infotainment systems, ADAS (Advanced Driver-Assistance Systems), and body control modules.
- Interpret vehicle diagnostic trouble codes (DTCs) and analyze sensor data to identify root causes of issues.
- Perform repairs and replacements of faulty electronic components and wiring harnesses.
- Utilize advanced diagnostic equipment, oscilloscopes, and multi-meters effectively.
- Analyze vehicle communication bus data (e.g., CAN, LIN, Ethernet) to diagnose network-related problems.
- Provide detailed technical reports and documentation of diagnostic findings and repair procedures.
- Collaborate with engineering teams to provide feedback on system performance and potential improvements.
- Stay updated on the latest automotive technologies, diagnostic procedures, and vehicle platforms.
- Ensure all work is performed safely and adheres to industry best practices.
- Manage your workflow and prioritize tasks effectively in a remote setting.
- Proven experience as an Automotive Technician with a specialization in electronic systems.
- In-depth knowledge of modern automotive electrical and electronic architectures.
- Proficiency with OEM diagnostic software and scan tools.
- Strong understanding of vehicle communication protocols (CAN, LIN, FlexRay, Automotive Ethernet).
- Experience with oscilloscopes, signal generators, and other advanced diagnostic tools.
- Excellent problem-solving and analytical skills.
- Ability to interpret complex wiring diagrams and service manuals.
- Strong written and verbal communication skills, essential for remote collaboration and reporting.
- Relevant certifications (e.g., ASE) are highly desirable.
- A dedicated home workshop space with necessary tools and equipment is preferred.
Remote Lead Field Service Technician - Technical Support
Posted 8 days ago
Job Viewed
Job Description
Key Responsibilities:
- Provide advanced remote technical support and troubleshooting for complex mechanical, electrical, and software systems.
- Diagnose equipment malfunctions and failures using diagnostic tools and remote access software.
- Develop clear, step-by-step repair and maintenance procedures for field technicians.
- Guide and mentor field service technicians remotely, enhancing their technical capabilities.
- Analyze recurring technical issues and propose preventative maintenance strategies.
- Create and update technical documentation, including user manuals, service guides, and troubleshooting databases.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Manage escalations and resolve complex technical problems efficiently.
- Ensure adherence to safety protocols and best practices during all service interventions.
- Track service requests, resolutions, and customer feedback using the CRM system.
- Develop training materials and deliver remote training sessions to field staff and clients.
- Maintain a high level of technical expertise on the company's product line.
- Contribute to the development of remote support strategies and tools.
- Communicate effectively with internal departments and external clients regarding technical matters.
- Oversee the quality of remote technical assistance provided by the team.
Qualifications:
- Minimum of 7 years of experience in field service, technical support, or a related role, with a focus on complex equipment.
- In-depth knowledge of mechanical, electrical, and software systems relevant to the industry.
- Proven ability to troubleshoot and diagnose complex technical issues remotely.
- Excellent communication, presentation, and interpersonal skills, with the ability to explain technical concepts to diverse audiences.
- Proficiency in using remote diagnostic tools, CRM software, and technical documentation platforms.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple priorities in a demanding remote environment.
- Relevant technical certifications or an Associate's/Bachelor's degree in a technical field (e.g., Engineering, Electronics).
- Experience in leading or mentoring technical teams is essential.
- Familiarity with project management principles.
- Adaptability and a strong desire to learn new technologies.
- Previous experience in a remote technical support role is highly desirable.
Lead Automotive Diagnostic Technician - Remote Technical Support
Posted 18 days ago
Job Viewed
Job Description
Remote HVAC Technician - Technical Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Lead Field Service Technician (Remote Technical Support)
Posted 18 days ago
Job Viewed
Job Description
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for installation, maintenance, and repair of complex equipment and systems.
- Guide and mentor junior field service technicians remotely, assisting them in diagnosing and resolving difficult technical issues.
- Develop and update technical documentation, including installation manuals, troubleshooting guides, and best practice advisories.
- Analyze service reports and customer feedback to identify recurring issues and areas for product or process improvement.
- Utilize remote diagnostic tools, software, and communication platforms to effectively assess and resolve technical problems.
- Conduct remote training sessions for field technicians and customers on equipment operation, maintenance, and troubleshooting.
- Collaborate with engineering and product development teams to relay field feedback and contribute to product enhancements.
- Ensure all remote support activities are logged accurately and efficiently in the service management system.
- Maintain up-to-date knowledge of product lines, industry best practices, and emerging technologies.
- Escalate critical issues to appropriate internal stakeholders when necessary.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- A minimum of 7-9 years of progressive experience in field service, technical support, or maintenance roles, with a significant focus on complex systems.
- Proven ability to troubleshoot and resolve advanced technical problems remotely.
- In-depth knowledge of installation and maintenance procedures for electromechanical systems, industrial equipment, or similar technologies.
- Excellent diagnostic skills and proficiency with testing equipment and remote diagnostic tools.
- Exceptional verbal and written communication skills, with the ability to clearly explain complex technical concepts to various audiences in a remote environment.
- Strong interpersonal and leadership skills, with the ability to mentor and guide remote teams.
- Proficiency with CRM and remote support software.
- Ability to work independently, manage time effectively, and handle high-pressure situations in a remote setting.
- A proactive and customer-centric approach to problem-solving.
- Familiarity with the types of installations and maintenance required in the region of Nyeri, Nyeri, KE would be an advantage.
Be The First To Know
About the latest Software support Jobs in Kenya !
Advanced HVAC Systems Technician (Remote Support)
Posted 5 days ago
Job Viewed
Job Description
Senior HVAC Systems Technician (Remote Support)
Posted 17 days ago
Job Viewed
Job Description
Senior Automotive Diagnostic Technician - Remote Technical Support
Posted 19 days ago
Job Viewed