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• Develop and execute strategic program plans aligned with the organization's mission and goals.
• Oversee the design, implementation, monitoring, and evaluation of community development projects across various regions.
• Build and maintain strong, collaborative relationships with local NGOs, community leaders, government agencies, and other stakeholders.
• Ensure that all programs are implemented in a culturally sensitive and inclusive manner.
• Manage program budgets, ensuring responsible financial stewardship and compliance with donor requirements.
• Develop grant proposals and fundraising strategies to secure funding for programs.
• Conduct regular needs assessments and impact evaluations to measure program effectiveness and identify areas for improvement.
• Prepare comprehensive program reports for internal leadership, donors, and external partners.
• Provide technical guidance and support to program staff and local implementing partners.
• Foster a culture of learning and innovation within the program team.
• Represent the organization at relevant conferences, workshops, and community events.
• Stay abreast of best practices and emerging trends in international development and non-profit management.
• Manage risk and develop mitigation strategies for program challenges.
• Mentor and develop program staff to enhance their professional growth.

• Master's degree in International Development, Public Policy, Social Sciences, or a related field.
• Minimum of 7 years of progressive experience in program management within the non-profit or international development sector.
• Proven track record of successfully managing complex, multi-faceted programs with measurable impact.
• Strong understanding of community development principles, social impact measurement, and sustainable development goals.
• Experience with grant writing, fundraising, and donor relations.
• Excellent leadership, team-building, and interpersonal skills.
• Exceptional analytical, strategic thinking, and problem-solving abilities.
• Superb written and verbal communication skills, with the ability to communicate effectively with diverse audiences.
• Proficiency in project management tools and software.
• Ability to work effectively independently and as part of a global, remote team.
• Demonstrated cultural competence and experience working in diverse international contexts.
• Fluency in English is required; knowledge of other languages is an asset.

• Develop and execute strategic plans for social impact programs.
• Manage program budgets, timelines, and resource allocation effectively.
• Oversee the implementation of projects to ensure objectives are met.
• Build and maintain strong relationships with partner organizations and stakeholders.
• Monitor program progress and measure social impact against established KPIs.
• Prepare detailed reports for donors, leadership, and external audiences.
• Identify funding opportunities and contribute to proposal development.
• Ensure compliance with grant requirements and organizational policies.
• Lead and inspire remote teams and partners towards achieving program goals.
• Stay abreast of best practices and emerging trends in social impact and development.

• Minimum 7 years of experience in program management, preferably in the non-profit or social impact sector.
• Proven experience in designing, implementing, and evaluating social programs.
• Strong understanding of social development principles and methodologies.
• Excellent leadership, communication, and stakeholder management skills.
• Proficiency in project management software and tools.
• Experience with grant writing, fundraising, and impact measurement.
• Ability to manage multiple complex projects in a remote setting.
• Strong analytical and problem-solving abilities.
• Bachelor's degree in International Development, Social Sciences, Public Policy, or a related field; Master's degree preferred.
• Cross-cultural communication skills and experience working in diverse environments.

• Develop, implement, and maintain efficient administrative policies and procedures across the organization.
• Oversee and manage daily administrative operations, including scheduling, correspondence, and record-keeping.
• Manage and optimize the use of office supplies, equipment, and technology resources.
• Coordinate travel arrangements and manage calendars for senior management and executive teams.
• Serve as a primary point of contact for internal and external stakeholders, addressing inquiries and resolving issues.
• Supervise and mentor junior administrative staff, providing guidance and support for their development.
• Prepare reports, presentations, and other documents as required by senior leadership.
• Implement and manage digital filing systems and ensure data integrity and confidentiality.
• Organize and coordinate virtual meetings, webinars, and other remote events.
• Continuously identify opportunities for process improvement and efficiency gains in administrative functions.

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 7 years of progressive experience in administrative management or office management.
• Demonstrated experience in managing administrative operations in a remote or distributed team environment.
• Excellent organizational, time management, and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual collaboration tools (e.g., Zoom, Teams, Slack).
• Strong written and verbal communication skills.
• Experience with budget management and vendor relations is a plus.
• Ability to work independently, exercise sound judgment, and maintain confidentiality.
• Proven ability to adapt to new technologies and evolving administrative needs.

• Develop and implement operational strategies to enhance efficiency and guest satisfaction across global hospitality locations.
• Oversee daily operations, ensuring adherence to quality standards, service protocols, and safety regulations.
• Manage and optimize operational budgets, identifying cost-saving opportunities and improving profitability.
• Lead and mentor remote operational teams, fostering a culture of excellence and accountability.
• Identify and implement innovative technologies and solutions to streamline operations.
• Manage relationships with key vendors and suppliers, ensuring competitive pricing and reliable service.
• Develop and refine standard operating procedures (SOPs) for all operational functions.
• Analyze operational performance data and generate reports to identify trends and areas for improvement.
• Ensure compliance with all relevant industry standards, health, and safety regulations.
• Drive initiatives for continuous improvement in guest experience and service delivery.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. MBA preferred.
• Minimum of 8 years of progressive experience in hospitality operations management, with a significant portion in senior leadership roles.
• Proven experience managing operations in a multi-location or international setting.
• Demonstrated success in improving operational efficiency, guest satisfaction, and profitability.
• Strong understanding of hospitality technology and software systems.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage complex projects and drive change within a remote workforce.
• Analytical and problem-solving skills with a data-driven approach.
• Experience in remote team management and virtual collaboration tools is essential.
• A passion for the hospitality industry and a commitment to service excellence.

• Nairobi Kenya
• Posted 17 minutes ago
• Deadline: 20 October 2025
• Partner: CIFOR-ICRAF

CIFOR-ICRAF
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The role of the Global Social Media Coordinator is to drive ambitious global outreach and engagement activities and act as a key contributor to one of the world's leading science communications programs. CIFOR-ICRAF is seeking dynamic and creative to enhance the organization's online presence and engagement. The coordinator works across the organization with senior management and researchers and with high-level donors and partners worldwide to develop and implement a global social media strategy, creating compelling content, and fostering a vibrant online community. This role will also support regional teams, ensuring alignment and quality across all social media platforms. Additionally, the coordinator will build and lead a global social media team to drive innovation and impact.

Duties and responsibilities

• Strategy Development and Implementation
• Lead the development and implementation of an annual global social media strategy in line with CIFOR-ICRAF's strategic objectives and major global events.
• Design and execute creative targeted social media campaigns that support the organization's goals and initiatives.
• Advise CIFOR-ICRAF projects and programs on the development and optimization of digital products, including social media toolkits, interactive reports, multimedia storytelling, and campaign assets.
• Explore and integrate the use of AI tools and emerging technologies to enhance content creation, audience analysis, and campaign optimization.
• Content Creation and Management
• Develop, curate, and create engaging content tailored for various social media platforms, ensuring consistency with CIFOR-ICRAF's brand and messaging guidelines.
• Work closely with the design team to develop visually compelling and shareable content that enhances CIFOR-ICRAF's digital footprint.
• Manage and maintain the organization's global social media accounts, including planning, scheduling, and posting regular updates.
• Ensure content reflects CIFOR-ICRAF's scientific work, mission, and key messages.
• Regional Team Support
• Oversee and support regional social media teams, ensuring high-quality outputs and alignment with global strategies.
• Provide guidance, resources, and capacity building to strengthen regional teams' social media presence.
• Monitoring, Analysis, and Reporting
• Monitor and analyze social media performance using relevant tools and metrics.
• Provide monthly performance reports and additional reports on demand, offering insights and recommendations for improvement.
• Track social media campaign performance, measuring key metrics and impact.
• Use data to optimize content strategies and drive audience engagement.
• Paid Marketing and Emerging Trends
• Design and oversee paid marketing activities across platforms to enhance reach and impact.
• Stay up to date with emerging social media trends and platforms, evaluating their potential integration into CIFOR-ICRAF's strategy.
• Team Building and Leadership
• Build, mentor, and lead a global social media team, fostering collaboration and innovation.
• Ensure effective delegation of tasks and provide professional development opportunities for team members.
• Coordination and Collaboration
• Coordinate social media campaigns and collaborations across teams and departments.
• Ensure timely and professional social media services for CIFOR-ICRAF staff, responding to requests and providing support as needed.
• Supervise and guide social media team members, fostering a collaborative and innovative work environment.
• Additional Responsibilities
• Contribute to science writing, event coverage, and other outreach activities as directed by the Head of Global Outreach and Engagement.

Requirements

• Bachelor's degree in communications, marketing, journalism, or a related field
• Over 5 years of experience in social media management, preferably in an international or nonprofit organization
• Proven ability to develop and implement effective social media strategies and campaigns
• Strong writing, editing, and content creation skills
• Proficiency in social media analytics tools (e.g., Google Analytics, Hootsuite, Sprout Social)
• Experience with paid social media advertising
• Creative mindset with a strong understanding of digital trends and AI tools

Education, knowledge and experience

• Bachelor's degree in communications, marketing, journalism, or a related field
• Over 5 years of experience in social media management, preferably in an international or nonprofit organization
• Proven ability to develop and implement effective social media strategies and campaigns
• Strong writing, editing, and content creation skills
• Proficiency in social media analytics tools (e.g., Google Analytics, Hootsuite, Sprout Social)
• Experience with paid social media advertising
• Creative mindset with a strong understanding of digital trends and AI tools.

Terms and conditions

• This application is strictly for internal candidates, that is CIFOR-ICRAF staff, students, consultants and temporary staff.
• This is a Locally Recruited Staff (LRS) position. CIFOR-ICRAF offers competitive remuneration in local currency, commensurate with skills and experience
• The appointment will be for 1 (one) year with the possibility of extension contingent upon performance, continued relevance of the position and available resources
• The duty station will be in Nairobi, Kenya.

Learn more

• Providing strategic leadership and operational oversight for multiple hospitality venues within the assigned region.
• Developing and implementing operational plans to achieve business objectives, including revenue growth, cost control, and market share expansion.
• Ensuring consistent delivery of exceptional guest experiences across all properties.
• Recruiting, training, mentoring, and developing high-performing on-site management teams.
• Conducting regular site visits to assess operational standards, identify areas for improvement, and provide hands-on support.
• Managing regional budgets, P&L responsibilities, and ensuring financial targets are met or exceeded.
• Implementing and enforcing company policies, procedures, and brand standards.
• Driving initiatives to enhance operational efficiency, guest satisfaction, and employee engagement.
• Analyzing market trends and competitor activities to identify opportunities and threats.
• Collaborating with corporate departments (e.g., Marketing, HR, Finance) to align regional strategies with company-wide goals.
• Overseeing capital expenditure projects and property maintenance programs within the region.
• Reporting on regional performance, key metrics, and strategic initiatives to senior management.
• Fostering strong relationships with local stakeholders, suppliers, and community partners.

Hiring for a remote position in the United Kingdom or United States Eastern Timezone
Our Mission
At Neat, we bring people together with beautifully simple and versatile video devices. We're a team of ambitious, creative, and collaborative "Neaters" on a mission to make virtual collaboration so seamless that terms like "in-office" and "remote" become obsolete. We partner with Microsoft, Zoom, Google, and a host of other business apps to create experiences that are intuitive, elegant, and simply work. Based in Oslo, Norway, our global team is growing, and we're looking for passionate people to join us.

The Opportunity
This isn't just about managing a support team; it's about building the entire post-sale technical experience for a rapidly growing global hardware company. You will be the ultimate advocate for our customers, ensuring their voice directly influences our product and service priorities.

You will have the autonomy to design a support model that is as elegant and reliable as our products. This is a high-impact, high-visibility role where you will build the teams, processes, and strategies that will define Neat's reputation for world-class customer experience.

What You'll Achieve
…

• Lead & Mentor: Cultivate an industry leading, global team of support engineers. You won't just manage - you will coach, develop and empower your team to solve complex technical challenges and become trusted experts.
• Architect the Strategy: Design and scale the systems, processes, and knowledge that define Neat's support experience. You will own the KPIs, but more importantly, you will drive the strategy behind them.
• Champion Seamless Partnerships: Interface directly with peers at Microsoft, Zoom, Google, and other Neat partners. You'll go beyond simple ticket handoffs to present a unified and effortless support journey for our joint customers.
• Be the Voice of the Customer: Act as a critical feedback loop to our Product and Engineering teams. You'll use data and customer stories to provide actionable insights that directly shape the supportability and quality of our future hardware and software.
• Build for the Future: As Neat's product portfolio expands, you will be the chief architect of our support services. From designing premium support offerings to preparing the team for new product introductions, you will ensure our support organization is always one step ahead.

Who We Are Looking For…

• You are a "player-coach" leader who inspires excellence, fosters a culture of continuous learning, and isn't afraid to roll up your sleeves to solve a tough problem.
• You see support not as a cost center, but as a key product and critical driver of customer loyalty, retention, and brand reputation.
• You thrive on building systems and processes from the ground up in a dynamic, fast-growing environment.
• You are a great communicator and relationship-builder, capable of earning trust with everyone from a frontline engineer to an executive at a key customer.

Qualifications

• Proven experience leading and scaling global technical support teams, preferably within a videoconferencing, AV, or unified communications company.
• Deep technical fluency in videoconferencing, enterprise networking, telephony, and AV technologies.
• Demonstrable success in creating and implementing support strategies, policies, and workflows that balance customer satisfaction with business needs.
• Experience partnering closely with Product Management and Engineering teams to improve product quality and supportability.
• Exceptional presentation skills - comfortable leading customer meetings, partner training sessions, and internal strategy reviews.
• Hands-on experience with modern support and CRM platforms (e.g., Zendesk, Netsuite, Salesforce, Jira).

Founded in 2019, Neat was created to make the meeting space the best it can be. We understand the meeting space better than anyone else and we pour all our energy into every last detail of what we do.