348 Insurance Manager jobs in Kenya
Remote Claims Adjuster - Insurance Operations
Posted 14 days ago
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Job Description
Our client, a leading insurance provider, is expanding its remote operations and is looking for dedicated and detail-oriented Claims Adjusters. This is a fully remote position, allowing you to manage your caseload efficiently from the comfort of your home office. You will be responsible for investigating, evaluating, and settling insurance claims in accordance with company policies and regulatory requirements. This role demands excellent communication, analytical, and decision-making skills. Key responsibilities include interviewing claimants and witnesses, examining policy coverage, inspecting damaged property, determining the extent of liability, negotiating settlements, and processing payments. You will maintain accurate and thorough documentation of all claim activities in our digital system. A strong understanding of insurance principles, claims handling procedures, and relevant legal frameworks is essential. The ideal candidate will possess a proven track record in claims adjustment, preferably within a specific line of insurance (e.g., auto, property, casualty). A Bachelor's degree in Business Administration, Finance, or a related field is preferred. Relevant professional certifications (e.g., ACSR, AIC) are highly advantageous. You must be proficient in using claims management software and possess excellent computer literacy, including MS Office Suite. This role is based in Ruiru, Kiambu, KE , but operates on a fully remote basis. We are seeking individuals with a high degree of integrity, empathy, and the ability to work independently while meeting strict deadlines. If you are a proactive problem-solver with a commitment to customer service and a desire to advance your career in the insurance sector without the need for a physical office presence, we encourage you to apply.
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Senior Claims Analyst - Remote Insurance Operations
Posted 1 day ago
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Job Description
Our client, a reputable and dynamic insurance provider, is looking for a dedicated and experienced Senior Claims Analyst to join their team. This position is entirely remote, offering a unique opportunity to work from home while significantly impacting the company's claims processing operations. The ideal candidate will possess a strong understanding of insurance claims, regulatory compliance, and excellent analytical skills. You will be responsible for overseeing the efficient and accurate processing of complex insurance claims, identifying potential fraud, and ensuring adherence to company policies and industry best practices. This role requires meticulous attention to detail, a proactive approach to problem-solving, and the ability to communicate effectively with policyholders, adjusters, and internal stakeholders.
Key Responsibilities:
Qualifications:
This role, supporting operations near **Meru, Meru, KE**, operates on a remote basis. If you are a seasoned insurance professional with a passion for excellence in claims management, we invite you to apply.
Key Responsibilities:
- Review, investigate, and process complex insurance claims accurately and efficiently.
- Interpret insurance policies to determine coverage and assess claim validity.
- Investigate suspicious claims and identify potential fraudulent activities, escalating as necessary.
- Communicate with policyholders, claimants, and third parties to gather information and explain claim decisions.
- Collaborate with legal counsel and external adjusters on challenging claims.
- Ensure all claims handling complies with relevant laws, regulations, and company policies.
- Maintain accurate and organized claim files and documentation.
- Develop and recommend improvements to claims processing procedures and systems.
- Train and mentor junior claims adjusters and analysts.
- Analyze claims data to identify trends, patterns, and potential areas for risk mitigation.
Qualifications:
- Bachelor's degree in Business Administration, Finance, Law, or a related field.
- Minimum of 5 years of experience in insurance claims processing, analysis, or adjustment.
- In-depth knowledge of various insurance lines (e.g., property, casualty, health, auto).
- Proven ability to analyze complex claim information and make sound judgments.
- Strong understanding of insurance regulations and compliance requirements.
- Excellent negotiation, communication, and interpersonal skills.
- Proficiency in claims management software and Microsoft Office Suite.
- Detail-oriented with strong organizational and time management skills.
- Ability to work independently and manage a caseload effectively in a remote environment.
- Professional certifications (e.g., ACII, CIP) are a plus.
This role, supporting operations near **Meru, Meru, KE**, operates on a remote basis. If you are a seasoned insurance professional with a passion for excellence in claims management, we invite you to apply.
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Senior Claims Manager, General Insurance
Posted 22 days ago
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Job Description
Our client, a prominent player in the insurance industry, is seeking a seasoned Senior Claims Manager to lead their dedicated, fully remote claims department. This pivotal role involves overseeing the entire claims lifecycle, ensuring efficient, fair, and timely settlement of all general insurance claims. The ideal candidate will possess extensive experience in claims management, a deep understanding of insurance policies and regulations, and exceptional leadership and problem-solving skills. You will be responsible for managing a team of claims adjusters and administrators, developing and implementing claims handling best practices, controlling claims costs, and enhancing customer satisfaction. This position requires a commitment to service excellence and the ability to manage complex claims with accuracy and integrity in a remote setting.
Key Responsibilities:
Key Responsibilities:
- Lead and manage the day-to-day operations of the remote claims department.
- Oversee the investigation, evaluation, and settlement of all general insurance claims.
- Ensure claims are processed accurately, efficiently, and in compliance with policy terms and regulatory requirements.
- Manage a team of claims professionals, providing guidance, training, and performance management.
- Develop and implement strategies to control claims costs and minimize fraudulent activity.
- Monitor claims trends and identify opportunities for process improvement and efficiency gains.
- Maintain high standards of customer service throughout the claims process.
- Collaborate with underwriting, legal, and other departments to ensure cohesive operations.
- Analyze claims data to identify emerging risks and recommend preventive measures.
- Represent the company in claim-related disputes or litigation as necessary.
- Bachelor's degree in Business Administration, Law, or a related field. Relevant professional insurance qualifications (e.g., ACII) are highly advantageous.
- Minimum of 8 years of experience in insurance claims management, with at least 3 years in a leadership role.
- Proven experience managing remote teams.
- In-depth knowledge of general insurance products, policy wordings, and claims procedures.
- Strong understanding of relevant insurance laws and regulations.
- Excellent leadership, communication, negotiation, and interpersonal skills.
- Proficiency in claims management software and systems.
- Strong analytical and problem-solving abilities.
- Ability to make sound judgments and decisions under pressure.
- Commitment to ethical conduct and customer satisfaction.
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Senior Claims Manager - Insurance (Remote)
Posted 21 days ago
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Job Description
Our client, a reputable insurance provider, is seeking an experienced Senior Claims Manager to lead their claims department in a remote capacity. This is a fully remote, remote-first position, offering the flexibility to manage operations from anywhere within Kenya. The successful candidate will be responsible for overseeing the entire claims process, ensuring efficient and fair settlement of claims, and managing a team of claims adjusters and support staff. You will play a critical role in developing and implementing claims policies and procedures, analyzing claims data to identify trends and areas for improvement, and ensuring compliance with regulatory requirements. Key responsibilities include managing complex claims, handling escalated issues, and maintaining strong relationships with policyholders, legal counsel, and other stakeholders. The Senior Claims Manager will also be responsible for monitoring claims costs, identifying potential fraud, and implementing strategies to mitigate losses. Exceptional leadership, decision-making, and communication skills are essential for this role. If you possess a strong understanding of insurance claims management and are adept at leading remote teams to deliver exceptional service, we invite you to apply.
Key Responsibilities:
Key Responsibilities:
- Oversee the end-to-end claims handling process, ensuring timely and accurate settlements.
- Lead, mentor, and manage a team of claims adjusters and support staff remotely.
- Develop and implement effective claims policies, procedures, and service standards.
- Analyze claims data to identify trends, patterns, and opportunities for process improvement.
- Ensure compliance with all relevant insurance regulations and legal requirements.
- Manage and resolve complex and high-value claims, including litigation cases.
- Control claims costs through effective investigation, negotiation, and reserve management.
- Implement strategies to detect and prevent fraudulent claims.
- Foster strong relationships with policyholders, agents, brokers, and external service providers.
- Contribute to the development of underwriting guidelines based on claims experience.
- Bachelor's degree in Business Administration, Law, Finance, or a related field.
- Minimum of 6 years of experience in insurance claims management, with significant supervisory or managerial experience.
- Comprehensive knowledge of insurance products, claims processes, and relevant legislation.
- Proven ability to manage complex claims and navigate legal and regulatory landscapes.
- Strong leadership, team management, and interpersonal skills.
- Excellent analytical, problem-solving, and decision-making abilities.
- Proficiency in claims management software and standard office applications.
- Ability to work independently and lead a remote team effectively.
- Professional designations in claims management (e.g., AIC, CPCU) are highly desirable.
- Experience in (specify specialization, e.g., motor, property, liability) claims is a plus.
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Senior Risk Analyst - Remote Insurance Operations
Posted 22 days ago
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Job Description
Our client, a leading insurance provider, is seeking a highly analytical Senior Risk Analyst to join their entirely remote operations team. This critical role will focus on identifying, assessing, and mitigating various risks within the insurance business, including underwriting, claims, financial, and operational risks. You will be responsible for developing and implementing robust risk management frameworks, conducting detailed risk assessments, and providing strategic recommendations to senior management. The ideal candidate will possess a strong background in risk management, actuarial science, or a related quantitative field, with deep knowledge of the insurance industry. Proficiency in statistical modeling, data analysis tools, and risk assessment methodologies is essential. In this remote-first position, you will collaborate effectively with cross-functional teams across different geographical locations, utilizing advanced communication and data-sharing platforms to ensure seamless risk oversight. Your responsibilities will include monitoring risk exposures, developing risk mitigation strategies, and ensuring compliance with regulatory requirements. You will also play a key role in enhancing the company's risk culture and promoting best practices in risk management. This role requires exceptional analytical and problem-solving skills, attention to detail, and the ability to translate complex risk data into actionable insights. We are looking for a self-motivated individual who can work independently, manage multiple projects, and deliver high-quality analysis in a fast-paced environment. This position supports operational areas connected to Mlolongo, Machakos, KE , but is performed remotely.
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4
Senior Insurance Risk Manager
Posted 17 days ago
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Job Description
Our client is seeking a highly experienced and strategic Senior Insurance Risk Manager to join their fully remote team. This critical role will be responsible for developing and implementing comprehensive risk management frameworks within the insurance sector. The ideal candidate will possess a deep understanding of insurance products, regulatory environments, and risk assessment methodologies. You will identify, assess, and mitigate potential risks that could impact the company's financial stability and operational integrity. This position requires strong analytical skills, excellent communication, and the ability to advise senior management on risk-related matters. You will play a key role in ensuring the company's long-term sustainability and compliance. The ability to work independently and manage complex projects in a virtual setting is paramount.
Key Responsibilities:
Key Responsibilities:
- Develop, implement, and oversee the organization's enterprise risk management (ERM) program.
- Identify, assess, and quantify potential risks across all lines of insurance business.
- Design and implement strategies to mitigate identified risks, including insurance, hedging, and operational controls.
- Monitor the effectiveness of risk management strategies and make adjustments as needed.
- Ensure compliance with all relevant insurance regulations and industry best practices.
- Conduct regular risk assessments and provide reports to senior management and the board.
- Develop and maintain risk management policies and procedures.
- Collaborate with underwriting, claims, actuarial, and legal departments to integrate risk management principles.
- Stay current with emerging risks and industry trends affecting the insurance sector.
- Provide training and guidance to staff on risk management principles and procedures.
- Manage relationships with external risk management consultants and auditors.
- Bachelor's degree in Finance, Economics, Risk Management, Insurance, or a related field. A Master's degree or relevant professional designation (e.g., FRM, CRM) is highly desirable.
- Minimum of 7-10 years of experience in risk management within the insurance industry.
- Proven experience in a remote work environment, demonstrating strong self-management and communication skills.
- In-depth knowledge of insurance products, markets, and regulatory frameworks.
- Proficiency in risk assessment methodologies, quantitative analysis, and risk modeling.
- Excellent analytical, problem-solving, and decision-making abilities.
- Strong written and verbal communication skills, with the ability to present complex information clearly to diverse audiences.
- Experience with risk management software and tools.
- Ability to work independently and lead cross-functional teams on risk initiatives.
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5
Clinical Trial Manager
Posted 23 days ago
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Job Description
Our client is seeking a seasoned and highly organized Clinical Trial Manager to oversee the planning, execution, and monitoring of clinical trials. This critical, fully remote role will involve managing all aspects of clinical trials from initiation to close-out, ensuring compliance with regulatory standards and company policies. The ideal candidate will have extensive experience in clinical research, a strong understanding of Good Clinical Practice (GCP) guidelines, and a proven ability to manage complex multi-site studies. You will be responsible for developing study protocols, managing budgets, coordinating with investigators and site staff, and ensuring the timely collection and analysis of trial data. This position requires excellent leadership, communication, and project management skills, enabling effective collaboration with internal teams and external partners in a remote setting. We are looking for a proactive individual who can identify and mitigate risks, ensure data integrity, and drive successful trial outcomes. This is an exceptional opportunity to lead vital research initiatives and contribute to the development of life-saving therapies. Your ability to manage multiple priorities, maintain meticulous documentation, and foster strong relationships with stakeholders will be key to your success. The role demands a dedication to ethical research practices and a passion for advancing medical science through rigorous clinical investigation.
Responsibilities:
Responsibilities:
- Plan, manage, and execute clinical trials according to GCP and regulatory requirements.
- Develop and finalize clinical trial protocols, informed consent forms, and other study documents.
- Oversee the selection, training, and monitoring of clinical investigators and study sites.
- Manage trial budgets, timelines, and resources effectively.
- Ensure accurate and timely collection, review, and reconciliation of clinical data.
- Monitor trial progress and identify, assess, and mitigate potential risks.
- Liaise with regulatory authorities, ethics committees, and other stakeholders.
- Prepare study reports and contribute to regulatory submissions.
- Manage vendor relationships, including CROs and central laboratories.
- Ensure compliance with all applicable laws, regulations, and company policies.
- Communicate study status and key findings to internal teams and management.
- Bachelor's degree in Life Sciences, Nursing, Pharmacy, or a related field; advanced degree preferred.
- Minimum of 7 years of experience in clinical trial management, with a strong understanding of drug development processes.
- In-depth knowledge of GCP, ICH guidelines, and regulatory requirements.
- Proven experience managing multiple clinical trials simultaneously.
- Excellent project management, organizational, and leadership skills.
- Strong communication, interpersonal, and negotiation abilities.
- Proficiency in clinical trial management systems (CTMS) and electronic data capture (EDC) systems.
- Ability to work independently and effectively in a fully remote environment.
- Experience in data analysis and interpretation is a plus.
- Commitment to scientific integrity and patient safety.
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Remote Senior Claims Adjuster - General Insurance
Posted 23 days ago
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Job Description
Our client, a reputable and growing insurance provider, is seeking a highly experienced and dedicated Senior Claims Adjuster to join their fully remote claims processing team. This critical role involves managing complex insurance claims from initial reporting to settlement, ensuring fair and efficient resolution for policyholders. The ideal candidate will possess a deep understanding of general insurance principles, excellent investigative and negotiation skills, and the ability to manage a caseload effectively in a remote environment. You will be responsible for evaluating claims, determining coverage, investigating circumstances, and negotiating settlements in accordance with policy terms and legal requirements.
Key Responsibilities:
Key Responsibilities:
- Investigate, evaluate, and process a high volume of general insurance claims (e.g., property, auto, liability).
- Determine coverage based on policy terms, conditions, and exclusions.
- Conduct thorough investigations, gathering necessary documentation, witness statements, and expert reports.
- Assess damages and determine the appropriate settlement amount.
- Negotiate settlements with policyholders, legal representatives, and third parties.
- Ensure claims are handled efficiently, accurately, and in compliance with regulatory requirements.
- Maintain detailed and accurate claim files and documentation.
- Provide clear and timely communication to policyholders regarding the status of their claims.
- Identify potential fraud indicators and escalate suspicious claims for further investigation.
- Stay abreast of relevant insurance laws, regulations, and industry best practices.
- Mentor and support junior claims adjusters.
- Manage a caseload of complex and high-value claims.
- Contribute to the continuous improvement of claims handling processes.
- Attend virtual meetings and training sessions to enhance knowledge and skills.
- Analyze claims data to identify trends and provide insights for risk management.
- Bachelor's degree in Business, Finance, Law, or a related field.
- Professional insurance certifications (e.g., ACII, CIP) are highly desirable.
- Minimum of 5 years of experience as a Claims Adjuster in general insurance.
- Proven experience handling complex claims and negotiations.
- Strong understanding of insurance policies, claims investigation techniques, and settlement procedures.
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional communication, negotiation, and interpersonal skills.
- Ability to work independently, manage time effectively, and maintain high productivity in a remote setting.
- High ethical standards and a commitment to customer service.
- Proficiency in claims management software.
- Adaptability to new technologies and remote work tools.
- Detail-oriented and organized approach to case management.
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7
Job Description
Department : Finance & AccountingReporting to : Chief Executive Officer / DirectorLocation : Nairobi, KenyaCompany Type : Digital Credit Provider (DCP) / Non-Deposit Taking Microfinance InstitutionRole Overview The Finance Manager will oversee all financial management, accounting, budgeting, taxation, and planning functions of the organization. The role will ensure the company maintains strong financial controls, complies with DCP regulatory requirements, and supports strategic decision-making through insightful financial modelling and analysis.The ideal candidate will have a solid background in accounting and financial management within a microfinance, fintech, or banking environment and will be comfortable working in a dynamic, fast-paced, and growth-oriented setting.RequirementsKey Responsibilities 1. Financial Management & Reporting • Oversee preparation of monthly, quarterly, and annual financial statements in accordance with IFRS and DCP regulations.• Develop and maintain robust internal controls to ensure accuracy, compliance, and data integrity.• Lead preparation of management reports, variance analysis, and board reporting packs.• Liaise with external auditors, regulators (CBK, KRA), and other stakeholders to ensure compliance and timely submissions.2. Budgeting, Planning & Forecasting • Lead the annual budgeting process, including development of financial forecasts and scenario analyses.• Monitor performance against budgets, analyze variances, and recommend corrective actions.• Provide financial insights and analytics to guide management decisions, lending strategies, and portfolio expansion.3. Accounting & Treasury Operations • Supervise day-to-day accounting operations, including reconciliations, loan disbursement postings, and collections accounting.• Manage cash flow, working capital, and funding requirements to support loan portfolio growth.• Oversee payroll processing, statutory deductions, and compliance with all tax obligations.4. Taxation & Regulatory Compliance • Manage preparation and filing of all statutory returns (PAYE, VAT, Withholding Tax, Excise Duty, etc.) in accordance with KRA regulations.• Ensure compliance with Digital Credit Provider (DCP) reporting standards, CBK guidelines, and other applicable laws.• Advise management on tax planning opportunities, cost optimization, and regulatory changes.5. Financial Modelling & Strategic Analysis • Build dynamic financial models to support capital raising, pricing strategies, and new product development (e.g., EWA, payroll financing, asset-backed loans).• Conduct sensitivity analyses, stress testing, and loan portfolio performance tracking.• Support fundraising efforts through preparation of investor presentations, financial projections, and valuation models.6. Leadership & Team Management • Supervise and mentor finance and accounting team members.• Drive continuous process improvement, automation, and adoption of accounting systems (e.g., Musoni,Mambu, QuickBooks, Xero).• Promote a culture of accountability, integrity, and efficiency within the finance function.RequirementsQualifications & Experience • Bachelor’s degree in Accounting, Finance, Economics, or related field.• CPA (K) or ACCA qualification required; MBA or MSc in Finance is an added advantage.• Minimum 5–8 years of experience in finance management, preferably within a Microfinance, Fintech, or DCP environment.• Proven experience in budgeting, financial modelling, and regulatory reporting.• Strong understanding of CBK DCP regulations, IFRS, and KRA tax laws.• Proficiency in accounting and financial planning systems (QuickBooks, Excel, Power BI, Musoni,Mambu, etc.).Strong financial modeling, forecasting, and budgeting are a MUST Key Skills & Attributes • Excellent analytical, financial modelling, and Excel skills.• Strong command of accounting principles, taxation, and compliance frameworks.• Strategic thinker with a hands-on approach and strong attention to detail.• High integrity, sound judgment, and excellent interpersonal communication skills.• Ability to work under pressure and manage multiple priorities.
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Clinical Trial Manager - Remote
Posted 8 days ago
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Job Description
Our client, a prominent pharmaceutical company, is seeking a dedicated and experienced Clinical Trial Manager to oversee their global clinical research programs from a fully remote setting. This critical role is responsible for the planning, execution, and successful completion of clinical trials in compliance with all regulatory requirements and ethical standards. You will manage all aspects of clinical trials, including site selection, investigator training, budget management, and data monitoring. The ideal candidate possesses a deep understanding of Good Clinical Practice (GCP) guidelines, regulatory affairs, and clinical trial methodologies. Proven experience in managing multiple clinical trials simultaneously is essential, along with a strong ability to lead and motivate cross-functional teams, including clinical research associates (CRAs), investigators, and site staff. Responsibilities include developing clinical trial protocols, managing vendor relationships, and ensuring timely data collection and analysis. You will be responsible for identifying and mitigating potential risks and ensuring the safety and well-being of trial participants. Excellent organizational, communication, and problem-solving skills are paramount for success in this remote role. You must be proficient in clinical trial management software and possess strong leadership qualities. This is an exceptional opportunity for a seasoned clinical trial professional to contribute to the advancement of innovative therapies and shape the future of healthcare. You will work in a dynamic, collaborative, and fully remote environment, playing a pivotal role in bringing new medicines to patients worldwide. Your expertise in clinical operations will be crucial in ensuring the integrity and efficiency of our client's clinical research endeavors, making a tangible difference in global public health.
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