9 Hotel Staff jobs in Ruiru
Hotel Operations Manager
01000 Witeithie
KES95000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking an experienced and dynamic Hotel Operations Manager to oversee the day-to-day operations of their esteemed establishment in **Thika, Kiambu, KE**. This hybrid role requires a strategic leader capable of driving excellence in guest services, staff management, and operational efficiency. You will be instrumental in ensuring a seamless and memorable experience for all guests while optimizing revenue and controlling costs.
Responsibilities:
Qualifications:
This is an exciting opportunity to shape the guest experience and drive operational success in a vibrant hospitality setting.
Responsibilities:
- Oversee all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, to ensure high standards of service.
- Manage and develop staff, including recruitment, training, scheduling, and performance evaluation.
- Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
- Monitor budgets, control expenses, and implement strategies to maximize profitability.
- Ensure compliance with health, safety, and sanitation regulations.
- Handle guest complaints and resolve issues promptly and professionally.
- Build and maintain strong relationships with guests, suppliers, and local community stakeholders.
- Plan and execute special events and promotions.
- Regularly inspect hotel facilities to ensure they are well-maintained and aesthetically pleasing.
- Analyze operational performance data and implement improvements.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 5 years of progressive experience in hotel management, with at least 2 years in a managerial role.
- Proven track record of successful operations management and staff leadership.
- Strong understanding of the hospitality industry and customer service principles.
- Excellent financial acumen and experience with budgeting and P&L management.
- Exceptional communication, interpersonal, and problem-solving skills.
- Proficiency in hotel management software (PMS).
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
- Flexibility to work varied shifts, including weekends and holidays, and a willingness to be on-site for key operations.
- Demonstrated ability to lead and motivate a diverse team.
This is an exciting opportunity to shape the guest experience and drive operational success in a vibrant hospitality setting.
This advertiser has chosen not to accept applicants from your region.
0
Senior Hotel Revenue Manager
00901 Ruiru, Central
KES5000000 Annually
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Posted today
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Job Description
Our client, a prominent player in the hospitality industry, is seeking a seasoned Senior Hotel Revenue Manager to optimize profitability and drive revenue growth across their properties. This position is fully remote, allowing you to strategically manage revenue streams from anywhere. You will be responsible for developing and implementing effective revenue management strategies, including pricing, inventory control, and forecasting, to maximize occupancy and average daily rates (ADR). Your role will involve analyzing market trends, competitor activities, and historical data to identify opportunities and challenges. Key responsibilities include creating dynamic pricing strategies, managing room inventory across all distribution channels, developing promotional offers, and collaborating with sales and marketing teams to align strategies. You will also be responsible for preparing regular performance reports and presenting findings to senior management. The ideal candidate possesses a deep understanding of the hospitality industry, with proven experience in revenue management. Strong analytical skills, proficiency in revenue management software, and excellent forecasting abilities are essential. You must be adept at interpreting complex data sets and translating them into actionable strategies. Excellent communication, presentation, and interpersonal skills are required to effectively collaborate with stakeholders remotely. A bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. A minimum of 5 years of experience in hotel revenue management, with a focus on luxury or upscale properties, is required. We are looking for a strategic thinker with a proactive approach and a passion for driving financial success in the hospitality sector.
This advertiser has chosen not to accept applicants from your region.
1
Remote Hotel Operations Manager
00200 Mlolongo, Eastern
KES120000 Annually
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Posted today
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Job Description
Our client is looking for an experienced and adaptable Hotel Operations Manager to oversee operations from a remote capacity. This role is crucial for ensuring the smooth and efficient functioning of hospitality services, focusing on guest satisfaction and operational excellence. You will be responsible for managing staff performance, implementing operational policies and procedures, and ensuring adherence to quality standards across all guest touchpoints. This involves remote supervision, performance evaluation, and providing guidance to on-site teams. You will also manage inventory, control costs, and optimize resource allocation to maximize profitability. A key aspect of this position is to foster a positive work environment and ensure high levels of team morale, even in a distributed setting. You will engage in strategic planning for service improvements, guest experience enhancement, and implementing new operational initiatives. This role requires strong communication and leadership skills to effectively manage a team and address operational challenges remotely. You will also be involved in budgeting, financial reporting, and ensuring compliance with health and safety regulations.
The ideal candidate will have a proven track record in hotel management, with at least 5 years of experience in operations or a similar leadership role. A strong understanding of hospitality management software, including property management systems (PMS) and point-of-sale (POS) systems, is essential. You must possess excellent problem-solving skills, with the ability to make sound decisions under pressure. Exceptional interpersonal and communication skills are necessary to effectively manage remote teams and interact with stakeholders. A degree in Hospitality Management, Business Administration, or a related field is preferred. If you are passionate about delivering outstanding guest experiences and possess the leadership qualities to manage hotel operations remotely, we want to hear from you. This is an exciting opportunity to make a significant impact in the hospitality sector while enjoying the benefits of a remote work arrangement.
The ideal candidate will have a proven track record in hotel management, with at least 5 years of experience in operations or a similar leadership role. A strong understanding of hospitality management software, including property management systems (PMS) and point-of-sale (POS) systems, is essential. You must possess excellent problem-solving skills, with the ability to make sound decisions under pressure. Exceptional interpersonal and communication skills are necessary to effectively manage remote teams and interact with stakeholders. A degree in Hospitality Management, Business Administration, or a related field is preferred. If you are passionate about delivering outstanding guest experiences and possess the leadership qualities to manage hotel operations remotely, we want to hear from you. This is an exciting opportunity to make a significant impact in the hospitality sector while enjoying the benefits of a remote work arrangement.
This advertiser has chosen not to accept applicants from your region.
2
Remote Hotel Operations Manager
00100 Ruiru, Central
KES80000 Annually
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Posted today
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Job Description
Our client is seeking an experienced and dynamic Remote Hotel Operations Manager to oversee the operational efficiency and guest satisfaction for our properties. This role involves managing day-to-day operations, ensuring high standards of service delivery, and optimizing profitability. The ideal candidate possesses a strong background in hospitality management, excellent leadership skills, and the ability to manage remotely effectively.
Responsibilities:
Qualifications:
This is an excellent opportunity for a seasoned hospitality professional to lead operations from a remote capacity and make a significant impact on our guest experience. If you are a dedicated leader with a passion for hospitality, we invite you to apply.
Responsibilities:
- Oversee all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless operations.
- Develop and implement operational strategies to enhance guest experience and satisfaction.
- Manage departmental budgets, control costs, and ensure profitability targets are met.
- Supervise, train, and motivate hotel staff to deliver exceptional service.
- Ensure compliance with all health, safety, and hygiene standards across the property.
- Monitor and manage inventory for supplies and amenities.
- Handle guest inquiries, feedback, and complaints promptly and professionally.
- Develop and implement standard operating procedures (SOPs) for all hotel operations.
- Conduct regular inspections of the property to ensure quality and upkeep.
- Liaise with vendors and service providers to ensure timely delivery of goods and services.
- Analyze operational data and guest feedback to identify areas for improvement.
- Collaborate with marketing and sales teams to drive occupancy and revenue.
- Stay updated on industry trends and best practices in hotel management.
- Ensure all staff adhere to company policies and procedures.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel management or operations.
- Proven track record of successfully managing hotel operations and driving guest satisfaction.
- Strong leadership, team management, and problem-solving skills.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency in property management systems (PMS) and other hotel operational software.
- Financial acumen and experience in budget management and cost control.
- Ability to work independently, prioritize tasks, and manage time effectively in a remote setting.
- Knowledge of health, safety, and sanitation regulations in the hospitality industry.
- A passion for delivering outstanding guest experiences.
This is an excellent opportunity for a seasoned hospitality professional to lead operations from a remote capacity and make a significant impact on our guest experience. If you are a dedicated leader with a passion for hospitality, we invite you to apply.
This advertiser has chosen not to accept applicants from your region.
3
Remote Hotel Operations Manager
01001 Witeithie
KES180000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and adaptable Hotel Operations Manager to oversee their hospitality services remotely. This role is pivotal in ensuring the smooth and efficient running of guest services, staff management, and operational standards across their establishments. You will be responsible for developing and implementing operational policies and procedures, managing budgets, and ensuring guest satisfaction. The ideal candidate will have a comprehensive understanding of hotel management, including front desk operations, housekeeping, food and beverage, and maintenance. Strong leadership and problem-solving skills are essential. You will work closely with on-site teams, providing guidance and support to achieve service excellence. This is a fully remote position, requiring excellent virtual communication and coordination abilities. Responsibilities include overseeing daily operations, managing staff schedules and performance, handling guest complaints and inquiries, ensuring compliance with health and safety regulations, and optimizing operational efficiency. You will also be involved in revenue management and cost control strategies. A Bachelor's degree in Hospitality Management, Business Administration, or a related field, along with a minimum of 5 years of experience in hotel operations management, is required. Proven experience in a leadership role and a strong understanding of the hospitality industry are crucial. If you are passionate about delivering exceptional guest experiences and thrive in a remote, collaborative environment, we invite you to apply. This role demands a proactive approach to problem-solving and a commitment to maintaining high standards of service.
This advertiser has chosen not to accept applicants from your region.
4
Remote Hotel Operations Manager
01002 Ruiru, Central
KES120000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a prominent hospitality group, is looking for a seasoned and dedicated Hotel Operations Manager to oversee the seamless functioning of their establishments. This is a fully remote position, allowing the manager to drive operational excellence from any location.
Responsibilities:
Responsibilities:
- Oversee daily hotel operations, ensuring high standards of guest service and satisfaction.
- Manage and coordinate all departments, including front desk, housekeeping, food and beverage, and maintenance.
- Develop and implement operational policies and procedures to enhance efficiency and guest experience.
- Manage budgets, control costs, and optimize revenue generation through effective sales and marketing strategies.
- Ensure compliance with all health, safety, and hygiene regulations.
- Recruit, train, and manage hotel staff, fostering a positive and productive work environment.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Handle guest complaints and concerns promptly and professionally, aiming for service recovery.
- Collaborate with the marketing and sales teams to drive bookings and occupancy rates.
- Monitor industry trends and competitor activities to identify opportunities for service improvement and innovation.
- Oversee inventory management and procurement for hotel supplies and amenities.
- Maintain strong relationships with vendors and service providers.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel management or operations.
- Proven track record of successfully managing hotel operations and achieving high guest satisfaction scores.
- Strong leadership, communication, and interpersonal skills.
- Excellent financial acumen and budgeting experience.
- Proficiency in Property Management Systems (PMS) and other hospitality software.
- Ability to make sound decisions under pressure and manage complex situations.
- Strong organizational and problem-solving abilities.
- Adaptability and resilience in a dynamic work environment.
- This role requires excellent English communication skills for interacting with guests and staff globally.
This advertiser has chosen not to accept applicants from your region.
5
Senior Hotel Operations Manager
00200 Witeithie
KES150000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a highly experienced and motivated Senior Hotel Operations Manager to oversee all aspects of daily operations at a premier hospitality establishment in Thika, Kiambu, KE . This role is crucial for ensuring exceptional guest experiences, maximizing operational efficiency, and driving revenue growth. The ideal candidate will have a proven track record in hotel management, with a strong understanding of front office, housekeeping, food and beverage, and event management. Responsibilities include developing and implementing operational strategies, managing budgets and P&L statements, recruiting, training, and managing staff, ensuring compliance with health and safety regulations, and maintaining high standards of service. You will be responsible for performance reviews, staff development, and fostering a positive work environment. A key part of this role will involve strategic planning to enhance service delivery and guest satisfaction. This position requires a hands-on approach, strong leadership skills, and the ability to thrive in a fast-paced environment. You will also be involved in marketing initiatives and public relations to promote the establishment and its services. Problem-solving and conflict resolution skills are essential, as is the ability to manage multiple priorities effectively. The successful candidate will report directly to the General Manager and will be expected to contribute to the overall strategic direction of the business.
Key responsibilities:
Qualifications:
Key responsibilities:
- Oversee and direct the day-to-day operations of the hotel departments.
- Ensure highest levels of guest satisfaction through proactive service and problem resolution.
- Develop and implement operational policies and procedures.
- Manage departmental budgets, cost control, and revenue maximization.
- Recruit, train, and supervise hotel staff, fostering a culture of excellence.
- Conduct regular performance evaluations and provide constructive feedback.
- Maintain property facilities and services to the highest standards.
- Ensure compliance with all local, state, and federal regulations, including health and safety.
- Collaborate with sales and marketing teams to drive business and promotions.
- Manage inventory and procurement for all operational departments.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5-7 years of progressive experience in hotel operations management.
- Strong leadership, communication, and interpersonal skills.
- Proficiency in hotel management software and MS Office Suite.
- Excellent problem-solving and decision-making abilities.
- Knowledge of financial management and P&L statements.
- Ability to work flexible hours, including weekends and holidays.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Hotel Operations Manager - Luxury Properties
01000 Witeithie
KES350000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a renowned leader in the hospitality industry, is seeking an experienced and dynamic Senior Hotel Operations Manager to oversee the strategic direction and daily operations of their luxury properties. This is a unique opportunity to lead from a distance, as the role is fully remote, allowing you to manage operations from your preferred location.
The Senior Hotel Operations Manager will be responsible for ensuring the highest standards of guest satisfaction, operational efficiency, and financial performance across all managed properties. You will develop and implement operational strategies, manage departmental budgets, and lead a team of dedicated hospitality professionals. Your expertise in driving service excellence and managing complex operational challenges will be key to your success.
Key responsibilities:
Required Qualifications:
The Senior Hotel Operations Manager will be responsible for ensuring the highest standards of guest satisfaction, operational efficiency, and financial performance across all managed properties. You will develop and implement operational strategies, manage departmental budgets, and lead a team of dedicated hospitality professionals. Your expertise in driving service excellence and managing complex operational challenges will be key to your success.
Key responsibilities:
- Oversee and direct all day-to-day operations of multiple luxury hotel properties, ensuring seamless service delivery and exceptional guest experiences.
- Develop and implement strategic plans to improve operational efficiency, revenue generation, and profitability.
- Manage departmental budgets, including forecasting, expense control, and variance analysis, ensuring adherence to financial targets.
- Lead, mentor, and motivate the hotel management teams to foster a culture of excellence, teamwork, and continuous improvement.
- Ensure compliance with all health, safety, and sanitation regulations and company policies.
- Implement and monitor quality assurance programs to maintain the highest standards of service and product delivery.
- Conduct regular performance reviews and provide constructive feedback to team members to support their professional development.
- Drive sales and marketing initiatives in collaboration with the sales and marketing departments to maximize occupancy and revenue.
- Manage relationships with key stakeholders, including vendors, suppliers, and local authorities.
- Analyze market trends and competitor activities to identify opportunities for growth and service enhancement.
- Effectively utilize technology and management systems to optimize operations and reporting.
- Communicate effectively with stakeholders through regular reports and virtual meetings.
Required Qualifications:
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field. A Master's degree or equivalent experience is a plus.
- Minimum of 7 years of progressive experience in hotel management, with at least 3 years in a senior management role overseeing multiple properties or a large-scale luxury hotel.
- Proven track record of success in driving guest satisfaction, operational excellence, and financial performance.
- Strong understanding of hotel operations, including front office, food and beverage, housekeeping, and revenue management.
- Excellent leadership, communication, and interpersonal skills, with the ability to inspire and manage diverse teams.
- Proficiency in hotel management software (PMS) and other relevant operational systems.
- Strong financial acumen and budgeting skills.
- Ability to think strategically and solve problems effectively in a fast-paced environment.
- Demonstrated commitment to providing exceptional customer service.
- This fully remote role requires strong organizational skills and the ability to manage responsibilities across different time zones, supporting our client's operations in Thika, Kenya .
This advertiser has chosen not to accept applicants from your region.
7
Hotel Operations Manager - Remote Guest Experience
01000 Witeithie
KES300000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a seasoned and dynamic Hotel Operations Manager to oversee and enhance guest experiences in a remote-first capacity. This unique opportunity allows you to leverage your expertise in hospitality management while working from a remote location. You will be responsible for ensuring the highest standards of service delivery across all guest touchpoints, from booking to post-stay engagement. This role involves developing and implementing operational strategies to improve guest satisfaction, streamline service delivery, and manage the overall guest journey. You will work closely with on-site teams (if applicable) and remote support staff to ensure seamless operations and a consistent brand experience. Key responsibilities include monitoring guest feedback, identifying areas for improvement, and implementing solutions to enhance service quality. You will also be involved in staff training and development, ensuring that all team members are equipped to provide exceptional service. The ideal candidate will possess a strong understanding of hotel operations, revenue management, and customer service principles. Experience in managing budgets, controlling costs, and ensuring operational efficiency is essential. This position requires excellent leadership, communication, and problem-solving skills, coupled with a passion for delivering outstanding guest experiences. You will be at the forefront of shaping innovative approaches to hospitality management in a distributed work environment. If you are a results-oriented professional with a passion for hospitality and a desire to excel in a remote setting, we encourage you to apply.
Responsibilities:
Responsibilities:
- Oversee daily hotel operations to ensure exceptional guest service.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Manage staff performance, training, and development.
- Monitor guest feedback and implement service improvement initiatives.
- Ensure compliance with all health, safety, and hygiene standards.
- Manage operational budgets and control costs effectively.
- Collaborate with marketing and sales teams to drive occupancy and revenue.
- Address and resolve guest complaints promptly and professionally.
- Maintain strong relationships with vendors and service providers.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- 5+ years of experience in hotel management or operations.
- Proven track record in improving guest satisfaction scores.
- Strong leadership, communication, and interpersonal skills.
- Experience with hotel management software (PMS).
- Knowledge of revenue management and cost control principles.
- Ability to manage multiple priorities in a fast-paced environment.
- Demonstrated ability to work effectively in a remote setting.
This advertiser has chosen not to accept applicants from your region.
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