92 Hotel Staff jobs in Ruiru
Hotel Operations Manager
01000 Mangu
KES190000 Annually
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Posted 2 days ago
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Job Description
Our client is looking for a dynamic and experienced Hotel Operations Manager to oversee the day-to-day management of a prominent hospitality establishment located in **Machakos, Machakos, KE**. This role is central to ensuring exceptional guest experiences and maximizing operational efficiency across all hotel departments. You will be responsible for managing front desk operations, housekeeping, food and beverage services, and maintenance, ensuring seamless coordination and high standards of service delivery. The ideal candidate will have a proven track record in hospitality management, with strong leadership capabilities and a keen eye for detail. You will play a crucial role in staff training and development, performance management, and fostering a positive work environment that promotes teamwork and guest satisfaction. Budget management, cost control, and revenue generation strategies will be key responsibilities, requiring astute financial acumen. You will also be tasked with implementing and enforcing hotel policies and procedures, ensuring compliance with health, safety, and hygiene regulations. Handling guest complaints and resolving issues promptly and professionally to maintain guest loyalty is paramount. Furthermore, you will collaborate with the marketing and sales teams to drive bookings and enhance the hotel's reputation. The ability to analyze operational data, identify areas for improvement, and implement effective solutions is essential. This role requires excellent interpersonal, communication, and problem-solving skills, enabling you to effectively lead your team and interact with a diverse range of guests and stakeholders in the vibrant **Machakos, Machakos, KE** region. A strong understanding of the hospitality industry and its evolving trends is vital for success.
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0
Hotel Operations Manager
01000 Makongeni
KES190000 Annually
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Posted 2 days ago
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Job Description
Our client, a boutique hotel group known for its exceptional guest experiences, is seeking a dedicated and dynamic Hotel Operations Manager to join their fully remote management team. This role is ideal for a seasoned hospitality professional who excels at optimizing operational efficiency, enhancing guest satisfaction, and driving profitability from a remote setting. You will oversee day-to-day operations across various properties, ensuring the highest standards of service delivery.
Responsibilities include developing and implementing operational policies and procedures, managing departmental budgets, and monitoring key performance indicators (KPIs) to identify areas for improvement. You will work closely with General Managers and department heads to ensure seamless coordination of services, including front desk, housekeeping, food and beverage, and maintenance. The role also involves implementing training programs to enhance staff performance and ensure adherence to brand standards.
The ideal candidate will possess a comprehensive understanding of hotel operations, revenue management, and customer service best practices. Strong leadership, problem-solving, and decision-making skills are essential. You should be adept at utilizing hotel management software and data analytics to inform strategic decisions. Experience in managing multi-property operations is highly desirable.
This is a fully remote position, requiring excellent communication skills, strong organizational abilities, and the capacity to lead and inspire teams virtually. You must be highly motivated and able to work autonomously, while also fostering a collaborative remote work environment. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required, along with a minimum of 5 years of progressive experience in hotel operations management. If you are passionate about delivering exceptional hospitality and thrive in a flexible, remote work setting, this is an excellent opportunity to advance your career.
Responsibilities include developing and implementing operational policies and procedures, managing departmental budgets, and monitoring key performance indicators (KPIs) to identify areas for improvement. You will work closely with General Managers and department heads to ensure seamless coordination of services, including front desk, housekeeping, food and beverage, and maintenance. The role also involves implementing training programs to enhance staff performance and ensure adherence to brand standards.
The ideal candidate will possess a comprehensive understanding of hotel operations, revenue management, and customer service best practices. Strong leadership, problem-solving, and decision-making skills are essential. You should be adept at utilizing hotel management software and data analytics to inform strategic decisions. Experience in managing multi-property operations is highly desirable.
This is a fully remote position, requiring excellent communication skills, strong organizational abilities, and the capacity to lead and inspire teams virtually. You must be highly motivated and able to work autonomously, while also fostering a collaborative remote work environment. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required, along with a minimum of 5 years of progressive experience in hotel operations management. If you are passionate about delivering exceptional hospitality and thrive in a flexible, remote work setting, this is an excellent opportunity to advance your career.
This advertiser has chosen not to accept applicants from your region.
1
Hotel Operations Manager
01000 Makongeni
KES100000 Annually
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Posted 2 days ago
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Job Description
Our client, a well-established and reputable hotel group, is looking for a dynamic and experienced Hotel Operations Manager to oversee the smooth running of its operations. This position offers a blend of on-site management and remote strategic planning, providing a dynamic work environment. You will be responsible for managing all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance, ensuring exceptional guest experiences and operational efficiency. The role involves developing and implementing operational policies and procedures, managing staff performance, controlling budgets, and ensuring compliance with health, safety, and hygiene standards. You will also play a key role in driving revenue growth through effective sales and marketing initiatives and fostering strong relationships with guests and suppliers. The ideal candidate will have a proven track record in hospitality management, exceptional leadership skills, and a deep understanding of hotel operations. Strong financial acumen and experience with hotel management software are essential. This role requires a proactive approach, excellent problem-solving abilities, and the capacity to handle stressful situations with professionalism. While the role is based at the hotel location, there will be opportunities for remote work for strategic planning and reporting. You will be expected to inspire your team, foster a positive work culture, and continuously seek opportunities for improvement. The ability to adapt to changing guest needs and market trends is crucial for success. Your leadership will directly impact guest satisfaction, staff morale, and the overall profitability of the establishment. We are committed to providing a high-quality service and believe in empowering our employees to achieve excellence. Key responsibilities include supervising daily hotel operations, managing staff recruitment, training, and performance, overseeing inventory and procurement, developing annual budgets, and ensuring consistent service quality. You will also be involved in marketing efforts and guest feedback analysis.
Key Responsibilities:
Key Responsibilities:
- Oversee and manage all hotel departments to ensure efficient and effective operations.
- Ensure high standards of guest service and satisfaction are maintained.
- Develop and implement operational policies, procedures, and service standards.
- Manage staff recruitment, training, scheduling, and performance evaluations.
- Control operational costs and manage departmental budgets effectively.
- Ensure compliance with all health, safety, and licensing regulations.
- Collaborate with department heads to achieve operational and financial goals.
- Handle guest complaints and resolve issues promptly and professionally.
- Implement strategies to drive revenue and enhance profitability.
- Monitor market trends and competitor activities to identify opportunities.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel management.
- Proven track record in successfully managing hotel operations.
- Strong leadership, communication, and interpersonal skills.
- Excellent understanding of hotel operations, including F&B, housekeeping, and front office.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Financial management skills, including budgeting and cost control.
- Ability to work under pressure and make sound decisions.
- Adaptability and a passion for delivering exceptional guest experiences.
- Experience in a hybrid remote/on-site role is beneficial.
This advertiser has chosen not to accept applicants from your region.
2
Hotel Operations Manager
01000 Makongeni
KES120000 Annually
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Posted 2 days ago
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Job Description
Our client, a renowned luxury hotel group, is seeking an experienced and charismatic Hotel Operations Manager to oversee the day-to-day management of their flagship property located in the scenic environs of Thika, Kiambu, KE . This is a hands-on role requiring strong leadership and a passion for delivering exceptional guest experiences. You will be responsible for managing all hotel departments, including front office, housekeeping, food and beverage, and maintenance, ensuring seamless operations and adherence to the highest standards of service. The ideal candidate will possess a deep understanding of hotel management principles, operational efficiency, and financial acumen. Experience in budget management, staff training, and guest relations is crucial. You will lead and motivate a diverse team, fostering a positive work environment and driving employee performance. Key responsibilities include developing and implementing operational strategies, managing inventory and supplies, ensuring compliance with health and safety regulations, and handling guest feedback and complaints effectively. A Bachelor's degree in Hospitality Management, Business Administration, or a related field, along with a minimum of 5 years of progressive experience in hotel management, is required. Excellent interpersonal, communication, and problem-solving skills are essential for success in this demanding yet rewarding role. If you are a dedicated hospitality professional with a proven track record of operational excellence, we invite you to apply.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee daily operations of all hotel departments.
- Manage and motivate a team of department heads and staff.
- Ensure the highest standards of guest service and satisfaction.
- Develop and implement operational policies and procedures.
- Manage departmental budgets, controlling costs and maximizing revenue.
- Oversee inventory management and procurement processes.
- Ensure compliance with health, safety, and sanitation regulations.
- Handle guest inquiries, complaints, and resolve service issues promptly.
- Collaborate with marketing and sales teams to drive bookings and revenue.
- Conduct staff training and performance evaluations.
Qualifications:
- Bachelor's degree in Hospitality Management or a related field.
- Minimum 5 years of experience in hotel management, preferably in a supervisory or managerial role.
- Proven leadership and team management skills.
- Strong understanding of hotel operations, including front office, F&B, and housekeeping.
- Excellent financial acumen and budget management experience.
- Exceptional customer service and problem-solving abilities.
- Strong communication and interpersonal skills.
- Knowledge of hotel management software systems is a plus.
This advertiser has chosen not to accept applicants from your region.
3
Hotel Operations Manager
90100 Mangu
KES3200000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client, a renowned hospitality group, is seeking an experienced and dynamic Hotel Operations Manager for their property in Machakos, Machakos, KE . This hybrid role requires a strategic leader capable of overseeing all day-to-day operations to ensure guest satisfaction and operational efficiency. You will be responsible for managing various departments including front office, housekeeping, food and beverage, and maintenance, ensuring they meet the highest standards of service and quality. The ideal candidate will possess strong leadership skills, excellent problem-solving abilities, and a deep understanding of the hospitality industry. This role offers a mix of on-site management and strategic remote coordination.
Responsibilities:
Responsibilities:
- Oversee the daily operations of all hotel departments, ensuring smooth and efficient service delivery.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Manage departmental budgets, control expenses, and drive revenue growth.
- Ensure compliance with all health, safety, and sanitation standards.
- Recruit, train, motivate, and manage a high-performing team of department heads and staff.
- Conduct regular performance reviews and provide constructive feedback.
- Monitor operational performance, identify areas for improvement, and implement corrective actions.
- Liaise with owners, corporate management, and other stakeholders.
- Manage inventory and ensure efficient resource allocation.
- Maintain positive relationships with guests, staff, suppliers, and the local community.
- Develop and execute marketing and sales strategies in coordination with the sales team.
- Ensure the hotel's physical appearance and ambiance meet high standards.
- Handle guest complaints and resolve issues promptly and professionally.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel management, with at least 2 years in an operations management role.
- Proven track record of successfully managing hotel operations and driving profitability.
- Strong understanding of hotel operations, including front office, housekeeping, F&B, and maintenance.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software and systems.
- Strong financial acumen and budget management skills.
- Ability to work effectively in a hybrid environment, balancing on-site duties with remote planning.
- Problem-solving and decision-making capabilities.
- Passion for delivering exceptional guest service.
This advertiser has chosen not to accept applicants from your region.
4
Luxury Hotel Operations Manager
01000 Makongeni
KES550000 Annually
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Posted today
Job Viewed
Job Description
Our client is a premier hospitality group seeking an experienced and dynamic Luxury Hotel Operations Manager to lead its operations for a highly anticipated new property. This role is fully remote, allowing you to leverage your expertise in hotel management from anywhere in Kenya. You will be instrumental in setting the operational standards, developing service excellence, and ensuring a seamless guest experience from pre-opening to ongoing operations.
Responsibilities:
Responsibilities:
- Oversee and manage all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Banquets, ensuring alignment with brand standards and guest expectations.
- Develop and implement operational policies, procedures, and service guidelines.
- Drive guest satisfaction by monitoring guest feedback and implementing service recovery initiatives.
- Manage departmental budgets, control costs, and optimize revenue streams.
- Recruit, train, and develop a high-performing team of hospitality professionals.
- Ensure compliance with all health, safety, and hygiene regulations.
- Collaborate with the Sales & Marketing team to develop and execute strategies that drive occupancy and revenue.
- Maintain strong relationships with vendors, suppliers, and local authorities.
- Prepare regular reports on operational performance for senior management.
- Champion a culture of continuous improvement and innovation within the hotel operations.
- Work closely with the General Manager to achieve overall hotel objectives and financial targets.
- Utilize technology and digital tools to enhance operational efficiency and guest engagement.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel operations, with at least 3 years in a management role, preferably within the luxury segment.
- Demonstrated success in managing multiple hotel departments and driving operational excellence.
- Exceptional leadership, communication, and interpersonal skills.
- Strong financial acumen and budgeting skills.
- Proficiency in hotel management software (PMS, POS systems).
- A passion for delivering outstanding guest service and creating memorable experiences.
- Ability to thrive in a fast-paced, demanding, and remote work environment.
- Must be able to work effectively from any location within Kenya, supporting the development and launch of hotel services based in Thika, Kiambu, KE .
This advertiser has chosen not to accept applicants from your region.
5
Head Chef - Boutique Hotel
01003 Makongeni
KES2800000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a luxurious boutique hotel located in the serene environs of Thika, is seeking an exceptionally talented and creative Head Chef to lead their culinary operations. This pivotal role requires a visionary leader with a passion for exquisite cuisine, impeccable presentation, and a commitment to delivering outstanding dining experiences. The Head Chef will be responsible for all aspects of the kitchen, from menu development and food costing to staff management and maintaining the highest standards of hygiene and safety. While the role requires presence in the kitchen to lead the team and ensure operational excellence, some administrative and planning tasks may be performed remotely, offering a hybrid work arrangement.
Responsibilities include:
Responsibilities include:
- Developing innovative and seasonal menus for all hotel outlets, including fine dining, casual dining, and banqueting, ensuring a high level of culinary artistry and customer satisfaction.
- Overseeing all day-to-day culinary operations, including food preparation, cooking, and presentation.
- Managing and mentoring the kitchen brigade, fostering a positive and collaborative work environment, and providing ongoing training and development.
- Controlling food costs through effective inventory management, waste reduction, and strategic sourcing of ingredients.
- Ensuring compliance with all health, safety, and sanitation regulations.
- Collaborating with the Food & Beverage Manager to develop promotional events and special menus.
- Maintaining relationships with suppliers to ensure the quality and timely delivery of ingredients.
- Introducing new culinary techniques and trends to keep the menu fresh and exciting.
- Conducting regular performance reviews for kitchen staff.
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6
Senior Hotel Operations Manager
01000 Makongeni
KES250000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an accomplished and dynamic Senior Hotel Operations Manager to oversee the smooth functioning of their premier hospitality establishment. This hybrid role offers a blend of on-site leadership and the flexibility of remote strategic planning. You will be responsible for managing all aspects of hotel operations, including guest services, food and beverage, housekeeping, and front desk, ensuring exceptional guest experiences and maximizing revenue. This position requires a strong understanding of the hospitality industry, excellent leadership skills, and a commitment to maintaining high standards of service and operational efficiency.
Key responsibilities include:
We are seeking candidates with a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 7 years of progressive experience in hotel management, with a proven track record of success in operations and leadership, is required. Strong knowledge of hotel operations, including revenue management, F&B, and guest services, is essential. Excellent interpersonal, communication, and problem-solving skills are paramount. The ability to lead and motivate a diverse team, manage budgets effectively, and make sound decisions under pressure is critical. Experience with hotel management software and systems is beneficial. This role demands a strategic thinker with a hands-on approach, capable of balancing operational demands with remote oversight in relation to the **Thika, Kiambu, KE** location. A passion for service excellence and a commitment to creating memorable guest experiences are highly valued.
Key responsibilities include:
- Directing and supervising all hotel departments to ensure optimal performance.
- Developing and implementing operational strategies to enhance guest satisfaction and loyalty.
- Managing budgets, controlling costs, and optimizing profitability.
- Overseeing staffing, training, and performance management of hotel personnel.
- Ensuring compliance with health, safety, and hygiene standards.
- Developing and executing marketing and sales strategies to drive occupancy and revenue.
- Managing vendor relationships and procurement processes.
- Handling guest feedback and resolving escalated issues promptly and professionally.
- Conducting regular operational audits and implementing improvements.
- Staying updated on industry trends and best practices in hospitality management.
We are seeking candidates with a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 7 years of progressive experience in hotel management, with a proven track record of success in operations and leadership, is required. Strong knowledge of hotel operations, including revenue management, F&B, and guest services, is essential. Excellent interpersonal, communication, and problem-solving skills are paramount. The ability to lead and motivate a diverse team, manage budgets effectively, and make sound decisions under pressure is critical. Experience with hotel management software and systems is beneficial. This role demands a strategic thinker with a hands-on approach, capable of balancing operational demands with remote oversight in relation to the **Thika, Kiambu, KE** location. A passion for service excellence and a commitment to creating memorable guest experiences are highly valued.
This advertiser has chosen not to accept applicants from your region.
7
Lead Hotel Operations Manager
01000 Mangu
KES120000 Monthly
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, an innovative hospitality group focused on unique guest experiences, is seeking a highly motivated and experienced Lead Hotel Operations Manager to oversee their remote operational strategies and virtual guest services. This role is pivotal in ensuring the seamless delivery of exceptional hospitality services, managing online guest relations, and optimizing operational workflows from a remote setting. The ideal candidate will have a strong background in hotel management, customer service excellence, and digital operations. Your responsibilities will include developing and implementing operational policies, managing online booking systems, overseeing virtual concierge services, and ensuring guest satisfaction across all touchpoints. You will also be responsible for training and managing remote guest relations teams, analyzing guest feedback, and identifying areas for service improvement. This is a fully remote position, requiring outstanding leadership, communication, and problem-solving skills to effectively manage a distributed team and ensure high service standards. We are looking for a proactive individual with a passion for hospitality and a deep understanding of the digital landscape. This opportunity is based in Machakos, Machakos, KE , but offers the complete flexibility of remote work from anywhere within Kenya. You will play a critical role in shaping the guest experience for our client's properties, leveraging technology to enhance service delivery. The successful candidate will be adept at crisis management, staff motivation, and maintaining brand reputation in a remote operational environment. Your expertise in areas such as revenue management, quality assurance, and online reputation management will be highly valued. We are committed to providing memorable guest experiences. If you are a seasoned hospitality leader seeking a challenging and rewarding remote career opportunity, we encourage you to apply.
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8
Head of Hotel Operations
01000 Makongeni
KES7000000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a growing hospitality group, is seeking an experienced and dynamic Head of Hotel Operations. This is a fully remote position, allowing you to oversee operations and drive excellence from any location. The successful candidate will be responsible for managing all aspects of hotel operations, including front desk, housekeeping, food and beverage, and guest services, ensuring the highest standards of guest satisfaction and operational efficiency. You will lead a team of department managers, fostering a culture of service excellence and continuous improvement. A comprehensive understanding of hotel management, revenue management, staff training, and regulatory compliance is crucial.
Key Responsibilities:
Key Responsibilities:
- Oversee daily hotel operations, ensuring seamless service delivery and guest satisfaction.
- Develop and implement operational policies and procedures to enhance efficiency and quality.
- Manage budgets for all hotel departments, controlling costs and maximizing profitability.
- Lead, train, and motivate hotel staff, fostering a positive and productive work environment.
- Ensure compliance with all health, safety, and hygiene regulations.
- Implement strategies to optimize guest experiences and build customer loyalty.
- Manage relationships with suppliers and vendors, negotiating contracts and ensuring quality service.
- Monitor industry trends and implement best practices in hotel management.
- Conduct regular performance reviews of department managers and staff.
- Handle guest feedback and resolve any operational issues promptly and effectively.
This advertiser has chosen not to accept applicants from your region.
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