66 Hotel Staff jobs in Nakuru
Hotel Operations Manager
20117 Mwembe
KES2500000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a prominent hotel in Nakuru, is seeking an experienced and dynamic Hotel Operations Manager to oversee the daily operations of the establishment. This role requires a strong leader with a passion for hospitality, exceptional customer service skills, and a keen understanding of operational efficiency. You will be responsible for managing various departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless service delivery and guest satisfaction. The ideal candidate will have a proven track record in hotel management, with a deep understanding of operational best practices, staff management, and financial oversight. You will play a key role in maintaining the hotel's reputation for excellence and driving profitability.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee all daily hotel operations, ensuring efficient and effective service delivery.
- Manage and lead department heads (Front Desk, Housekeeping, F&B, Maintenance, etc.) to ensure high standards of performance.
- Develop and implement operational policies and procedures to enhance guest experience and operational efficiency.
- Monitor and manage departmental budgets, controlling costs and maximizing revenue.
- Ensure compliance with all health, safety, and sanitation regulations.
- Handle guest complaints and resolve issues promptly and professionally.
- Recruit, train, motivate, and evaluate hotel staff.
- Collaborate with the General Manager and other management team members to set strategic goals.
- Conduct regular inspections of the property to ensure cleanliness, maintenance, and presentation standards are met.
- Manage vendor relationships and inventory control for supplies and equipment.
- Implement and monitor quality assurance programs.
- Contribute to marketing and sales efforts to increase occupancy and revenue.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel operations management.
- Proven leadership and team management skills.
- Strong understanding of hotel operations, including front office, housekeeping, F&B, and revenue management.
- Excellent knowledge of hospitality industry standards and best practices.
- Proficiency in hotel management software and POS systems.
- Exceptional customer service and interpersonal skills.
- Strong financial acumen and budgeting skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Problem-solving and decision-making abilities.
- Knowledge of local health and safety regulations.
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0
Hotel General Manager
20100 Mwembe
KES3000000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking a dynamic and experienced Hotel General Manager to oversee the operations of their esteemed establishment located in the vibrant city of **Nakuru, Nakuru, KE**. This comprehensive role requires a hands-on leader responsible for all aspects of hotel management, including operations, sales, marketing, finance, human resources, and guest services. You will be dedicated to ensuring exceptional guest experiences, driving revenue growth, and maintaining the highest standards of quality and service. Your responsibilities will include managing budgets, controlling costs, optimizing occupancy rates, and developing strategic initiatives to enhance profitability and market position. You will lead and motivate a diverse team of hotel staff, fostering a culture of excellence, teamwork, and continuous improvement. The ideal candidate will possess a strong understanding of the hospitality industry, exceptional leadership and interpersonal skills, and a proven ability to manage complex operational challenges. Experience in a similar role within the hotel sector is essential. You will be responsible for implementing operational policies and procedures, ensuring compliance with health and safety regulations, and cultivating positive relationships with local authorities and the community. This is a fantastic opportunity to take the helm of a well-regarded hotel and to make a significant impact on its success. A passion for hospitality, strong business acumen, and a commitment to delivering outstanding guest satisfaction are crucial.
This advertiser has chosen not to accept applicants from your region.
1
Hotel Operations Manager
20117 Mwembe
KES150000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading hospitality group, is seeking an experienced and guest-focused Hotel Operations Manager for a fully remote position. This critical role will oversee the day-to-day management of hotel operations, ensuring exceptional guest experiences, efficient service delivery, and optimal financial performance. You will be responsible for leading various departments, including Front Office, Housekeeping, Food & Beverage, and Concierge, driving service excellence and operational efficiency. The ideal candidate has a strong background in hotel management, outstanding leadership abilities, and a passion for creating memorable experiences for guests.
Key Responsibilities:
The ideal candidate will hold a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus. A minimum of 7 years of progressive experience in hotel operations management, with a proven track record of success in leading multiple departments, is required. Extensive knowledge of hotel operations, including front desk, F&B, and housekeeping, is essential. Excellent leadership, communication, problem-solving, and interpersonal skills are critical. Experience with Property Management Systems (PMS) is a must. This is a remote-first role, managing operations impacting the vibrant tourism hub of Naivasha, Nakuru, KE .
Key Responsibilities:
- Oversee all hotel operational departments to ensure seamless service delivery and guest satisfaction.
- Develop and implement operational policies and procedures to maintain high standards of service.
- Manage departmental budgets, controlling costs and maximizing revenue.
- Lead, train, and motivate a diverse team of hotel staff to achieve operational excellence.
- Ensure compliance with all health, safety, and hygiene regulations.
- Monitor guest feedback and implement strategies to enhance the overall guest experience.
- Develop and manage staffing schedules to ensure adequate coverage at all times.
- Oversee inventory management for all operational supplies and equipment.
- Collaborate with the Sales and Marketing teams to support promotional activities and drive occupancy.
- Address and resolve guest complaints promptly and effectively.
- Implement and maintain brand standards across all hotel operations.
- Conduct regular performance reviews and provide ongoing development for staff.
The ideal candidate will hold a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus. A minimum of 7 years of progressive experience in hotel operations management, with a proven track record of success in leading multiple departments, is required. Extensive knowledge of hotel operations, including front desk, F&B, and housekeeping, is essential. Excellent leadership, communication, problem-solving, and interpersonal skills are critical. Experience with Property Management Systems (PMS) is a must. This is a remote-first role, managing operations impacting the vibrant tourism hub of Naivasha, Nakuru, KE .
This advertiser has chosen not to accept applicants from your region.
2
Hotel Operations Director
20117 Mwembe
KES280000 Annually
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Posted 2 days ago
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Job Description
Our client is a prestigious hospitality group seeking an experienced and visionary Hotel Operations Director to oversee their premier properties. This is a fully remote role, offering a unique opportunity to manage hotel operations from anywhere, focusing on strategic oversight and performance enhancement. You will be responsible for developing and implementing operational strategies that align with the company's vision, ensuring exceptional guest experiences, maximizing profitability, and maintaining the highest standards of service excellence. Your core duties will include managing budgets, overseeing all departments (including F&B, Rooms Division, Sales & Marketing, and Human Resources), ensuring compliance with health and safety regulations, and driving revenue growth. The ideal candidate will possess a deep understanding of hotel operations, financial management, and staff development within the hospitality industry. Proven leadership skills, exceptional interpersonal abilities, and a strong track record of success in hotel management are essential. You will be adept at strategic planning, problem-solving, and motivating diverse teams to achieve their full potential. This role requires a creative and forward-thinking individual who can adapt to evolving market trends and customer expectations. Experience with hotel management software and systems is a must. This position is based conceptually in Naivasha, Nakuru, KE , but is a completely remote position, requiring strong virtual leadership and communication skills.
This advertiser has chosen not to accept applicants from your region.
3
Hotel Operations Director
20100 Mwembe
KES300000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality group, is seeking a dynamic and strategic Hotel Operations Director to oversee the successful management of their flagship property located in **Nakuru, Nakuru, KE**. This is a hands-on leadership role requiring a deep understanding of all aspects of hotel operations, including F&B, rooms division, sales, marketing, and finance. The ideal candidate will be responsible for driving operational excellence, maximizing profitability, and ensuring an exceptional guest experience. You will lead and motivate a diverse team of hospitality professionals, fostering a culture of service, efficiency, and continuous improvement. Key responsibilities include developing and implementing strategic business plans, managing budgets, controlling costs, and ensuring compliance with all health, safety, and hygiene standards. The Director will also be instrumental in enhancing the hotel's reputation and market position through innovative service delivery and targeted marketing initiatives. Strong leadership, communication, and interpersonal skills are essential, along with a proven track record of success in hotel management. A comprehensive understanding of the hospitality industry, market trends, and competitive landscape is required. This role demands a proactive approach to problem-solving and the ability to make sound decisions under pressure. You will be the key figure in ensuring the smooth and profitable operation of the hotel, contributing significantly to guest satisfaction and loyalty. The successful candidate will be passionate about hospitality and dedicated to achieving operational excellence.
This advertiser has chosen not to accept applicants from your region.
4
Senior Hotel Manager
20100 Mwembe
KES150000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and motivated Senior Hotel Manager to oversee the operations of a premier hospitality establishment in Nakuru, Nakuru, KE . This is a critical role responsible for ensuring exceptional guest experiences, maintaining high operational standards, and driving profitability. The ideal candidate will possess strong leadership skills, a deep understanding of hotel management principles, and a proven track record of success in the hospitality industry.
Responsibilities:
Responsibilities:
- Oversee all daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
- Develop and implement strategic plans to enhance guest satisfaction and loyalty.
- Manage budgets, control costs, and ensure optimal financial performance.
- Lead, train, and motivate a diverse team of hotel staff to achieve high performance standards.
- Ensure compliance with all health, safety, and licensing regulations.
- Manage vendor relationships and negotiate contracts.
- Implement and monitor quality control measures across all departments.
- Handle guest complaints and resolve issues promptly and professionally.
- Collaborate with marketing and sales teams to drive business and occupancy rates.
- Prepare regular reports on hotel performance for senior management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 5-7 years of progressive experience in hotel management, with at least 2 years in a senior leadership role.
- Proven experience in managing budgets, P&L statements, and financial forecasting.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Proficiency in hotel management software and systems.
- Knowledge of local tourism trends and market dynamics.
- Ability to work under pressure and adapt to changing demands.
- A passion for delivering outstanding customer service.
This advertiser has chosen not to accept applicants from your region.
5
Hotel Operations Manager
20100 Mwembe
KES150000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Hotel Operations Manager to lead and optimize all aspects of hotel operations. This is a fully remote position, offering a unique opportunity to manage hotel performance and guest satisfaction from a remote location, leveraging technology and remote team leadership. You will be responsible for overseeing front desk operations, housekeeping, food and beverage, maintenance, and ensuring exceptional guest experiences. The ideal candidate will possess strong leadership skills, a deep understanding of the hospitality industry, and a proven ability to drive operational efficiency, profitability, and service quality. You will work closely with on-site teams and stakeholders to maintain high standards.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee and manage daily hotel operations, ensuring seamless service delivery across all departments.
- Develop and implement operational strategies to enhance guest satisfaction and loyalty.
- Manage departmental budgets, control costs, and maximize revenue opportunities.
- Recruit, train, and motivate hotel staff, fostering a positive and productive work environment.
- Ensure adherence to quality standards, safety regulations, and company policies.
- Monitor hotel performance metrics and implement corrective actions as needed.
- Collaborate with sales and marketing teams to drive occupancy and revenue.
- Manage vendor relationships and procurement of supplies and services.
- Handle guest feedback and resolve complaints efficiently and professionally.
- Implement and maintain effective inventory management and control procedures.
- Conduct regular inspections of the property to ensure high standards of cleanliness, maintenance, and presentation.
- Stay abreast of industry trends and best practices in hotel management.
- Lead and empower on-site management teams through effective remote communication and support.
- Utilize technology to monitor operations, manage staff remotely, and enhance guest services.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5-7 years of progressive experience in hotel management, with at least 2-3 years in an operations management role.
- Proven track record of successfully managing hotel operations and improving profitability.
- Strong knowledge of hotel operational systems, PMS (Property Management Systems), and relevant software.
- Excellent leadership, communication, and interpersonal skills.
- Ability to motivate and manage teams effectively, especially in a remote context.
- Strong financial acumen and budgeting skills.
- Problem-solving abilities and decision-making skills.
- Customer-focused approach with a commitment to service excellence.
- Proficiency in Microsoft Office Suite.
- Ability to work flexible hours and adapt to the demands of the hospitality industry, even while working remotely.
This advertiser has chosen not to accept applicants from your region.
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6
Hotel Operations Manager
20117 Mwembe
KES320000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality establishment, is seeking a dynamic and experienced Hotel Operations Manager to oversee the day-to-day operations of their premier property. This is an on-site role, critical for ensuring seamless guest experiences and efficient service delivery. The ideal candidate will possess a comprehensive understanding of hotel management, including front desk operations, food and beverage services, housekeeping, and event management. You will be responsible for leading and motivating a diverse team of hospitality professionals, ensuring adherence to the highest standards of service excellence and operational efficiency. Your duties will include developing and implementing operational policies, managing budgets, controlling costs, and maximizing revenue streams. A key aspect of this role involves ensuring guest satisfaction through proactive problem-solving and personalized service. Experience with property management systems (PMS) and a strong understanding of industry best practices are essential. You will collaborate closely with department heads to optimize performance, train staff, and maintain impeccable standards of quality and cleanliness. This position requires exceptional leadership, interpersonal, and organizational skills. The ability to thrive in a fast-paced environment and respond effectively to guest needs is paramount. Join a renowned hospitality group committed to providing unforgettable guest experiences and fostering employee growth. This is an outstanding opportunity to lead operations at a highly regarded venue in Naivasha, Nakuru, KE .
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7
Boutique Hotel Operations Manager
20116 Mwembe
KES75000 Annually
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Posted today
Job Viewed
Job Description
We are seeking an experienced and charismatic Boutique Hotel Operations Manager to lead the day-to-day functions of a premier hospitality establishment. This role is based in the scenic locale of Naivasha, Nakuru, KE , and requires a hybrid work model to ensure seamless operations and guest satisfaction. As the Operations Manager, you will be responsible for overseeing all aspects of hotel operations, including front desk, housekeeping, food and beverage, and guest services. Your primary goal will be to ensure a superior guest experience, drive operational efficiency, and manage staff effectively to achieve the highest standards of service excellence. You will play a key role in implementing operational strategies, managing budgets, and maintaining the unique charm and character of our boutique property.
Key Responsibilities:
Key Responsibilities:
- Direct and coordinate all hotel operational activities to ensure optimal performance and guest satisfaction.
- Manage departmental budgets, control expenses, and maximize revenue opportunities.
- Develop and implement standard operating procedures (SOPs) for all hotel departments.
- Supervise, train, and motivate a diverse team of hospitality professionals.
- Ensure consistent quality of service, adhering to the highest standards of hospitality.
- Handle guest inquiries, complaints, and feedback promptly and professionally.
- Oversee inventory management, procurement of supplies, and vendor relations.
- Collaborate with marketing and sales teams to drive bookings and enhance the hotel's reputation.
- Implement and maintain health, safety, and security standards throughout the property.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Foster a positive and engaging work environment for all employees.
- Stay updated on industry trends and best practices in hotel management.
This advertiser has chosen not to accept applicants from your region.
8
Senior Hotel Revenue Manager
20100 Mwembe
KES150000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a prestigious hospitality group, is seeking an experienced Senior Hotel Revenue Manager to join their team. This role is pivotal in maximizing revenue and profitability across our properties through strategic pricing, forecasting, and inventory management. You will be responsible for analyzing market trends, competitor activities, and historical data to develop and implement effective revenue management strategies. Key responsibilities include setting optimal pricing for rooms and services, managing inventory availability across all distribution channels, and developing promotional offers. You will work closely with the sales, marketing, and operations departments to align revenue strategies with overall business objectives. The ideal candidate will possess a deep understanding of the hospitality industry, advanced analytical skills, and proficiency in revenue management software. This role offers a hybrid work arrangement, combining the flexibility of remote work with essential on-site collaboration and property engagement. Strong leadership, communication, and interpersonal skills are vital for success. You will be tasked with driving revenue growth, enhancing market share, and ensuring a competitive edge in the market. The successful candidate will be a strategic thinker with a proven ability to forecast demand accurately and translate insights into profitable actions. This is an exceptional opportunity to lead revenue management initiatives within a respected organization and contribute significantly to its financial success. We value individuals who are proactive, data-driven, and passionate about the hospitality sector. Your expertise will directly influence the financial performance of our establishments.
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