What Jobs are available for Hotel Staff in Nakuru?
Showing 147 Hotel Staff jobs in Nakuru
Remote Hospitality and Tourism Strategist
Posted 1 day ago
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Job Description
Our client is seeking a visionary and experienced Remote Hospitality and Tourism Strategist to lead the development and implementation of innovative strategies within the dynamic hospitality and tourism sectors. This fully remote role is crucial for driving growth, enhancing customer experiences, and ensuring competitive positioning in the global market. The ideal candidate will possess a deep understanding of industry trends, market dynamics, and best practices in hospitality management and tourism development. You will be responsible for analyzing market opportunities, developing strategic initiatives, and collaborating with stakeholders to execute plans effectively. This position requires strong analytical, communication, and strategic planning skills, along with the ability to work independently and lead initiatives remotely. Responsibilities:
- Develop and implement comprehensive strategies for the hospitality and tourism sectors, focusing on market growth and customer engagement.
- Conduct in-depth market research and competitive analysis to identify emerging trends and opportunities.
- Analyze current business operations and identify areas for improvement in service delivery and efficiency.
- Formulate strategic recommendations for product development, service innovation, and marketing initiatives.
- Collaborate with internal teams and external partners to drive the execution of strategic plans.
- Develop and manage key performance indicators (KPIs) to measure the success of strategic initiatives.
- Create compelling business cases and proposals for new projects and investments.
- Build and maintain strong relationships with industry stakeholders, suppliers, and government agencies.
- Prepare reports and presentations on market insights, strategic recommendations, and performance analysis.
- Stay abreast of global hospitality and tourism trends, regulations, and technological advancements.
- Identify and assess potential risks and challenges associated with strategic plans and develop mitigation strategies.
- Champion a customer-centric approach throughout all strategic developments.
- Master's degree in Hospitality Management, Tourism Management, Business Administration, or a related field.
- Proven experience in strategic planning, business development, or consulting within the hospitality and tourism industry.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and market trends.
- Excellent understanding of market dynamics, customer behavior, and operational best practices in hospitality and tourism.
- Demonstrated ability to develop and implement successful strategic initiatives.
- Exceptional written and verbal communication, presentation, and interpersonal skills.
- Proficiency in market research tools and business analysis software.
- Ability to work independently, manage multiple projects, and lead initiatives effectively in a remote setting.
- Strong project management and organizational skills.
- Experience in international tourism development is a significant asset.
- A passion for travel, culture, and creating exceptional guest experiences.
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Remote Hospitality & Tourism Strategy Consultant
Posted 1 day ago
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Job Description
We are actively recruiting a strategic and innovative Remote Hospitality & Tourism Strategy Consultant to join Our client's forward-thinking team. This role is entirely remote, allowing you to leverage your expertise from any location. You will be instrumental in developing and implementing cutting-edge strategies to enhance guest experiences, optimize operational efficiency, and drive revenue growth within the hospitality and tourism sector. The ideal candidate will possess a deep understanding of market dynamics, consumer trends, and best practices in the industry. Responsibilities include conducting comprehensive market research, analyzing competitor strategies, and identifying opportunities for differentiation and expansion. You will work closely with stakeholders to craft tailored solutions, develop business plans, and guide the implementation of new initiatives. This role requires exceptional analytical, communication, and presentation skills. You will be expected to develop creative solutions to complex challenges, such as improving customer loyalty programs, enhancing online presence, and streamlining booking processes. The ability to work independently, manage multiple projects, and deliver high-quality results on time is essential. This is a fantastic opportunity for a seasoned professional to make a tangible impact on the success of Our client's ventures in the hospitality and tourism space. You will contribute to the strategic direction of various properties and destinations, advising on branding, marketing, and service delivery. The successful candidate will be a thought leader, capable of anticipating future industry shifts and translating them into actionable strategies. Your insights will be crucial in navigating the post-pandemic landscape and capitalizing on emerging trends. We seek a candidate with a passion for travel and hospitality, coupled with a rigorous business acumen, ready to shape the future of guest engagement and operational excellence in a globally connected, remote-first environment.
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1
Director of Hotel Operations - Luxury Hospitality
Posted 1 day ago
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Job Description
Our client, a prestigious group of luxury hotels, is seeking a highly accomplished and passionate Director of Hotel Operations to join their senior management team in a fully remote capacity. This pivotal role oversees the strategic planning and day-to-day execution of all hotel operations, ensuring unparalleled guest experiences, operational efficiency, and financial success. You will be responsible for managing various departments, including front office, food & beverage, housekeeping, and maintenance, fostering a culture of excellence and service innovation. The ideal candidate will possess extensive experience in luxury hospitality management, exceptional leadership skills, and a deep understanding of financial management, human resources, and marketing within the sector. This is a remote role, allowing you to lead and inspire teams from a distance, contributing to the success of properties across the region. If you are dedicated to delivering world-class hospitality and driving operational excellence, this is an exceptional opportunity.
Key Responsibilities:
Key Responsibilities:
- Develop and implement strategic operational plans to achieve hotel objectives and enhance guest satisfaction.
- Oversee the daily operations of all hotel departments, ensuring high standards of service delivery, quality, and efficiency.
- Manage the hotel's budget, P&L, and financial performance, identifying opportunities for revenue enhancement and cost control.
- Lead, motivate, and develop a high-performing team of department managers and staff.
- Ensure compliance with all health, safety, and hygiene regulations and standards.
- Develop and implement standard operating procedures (SOPs) for all hotel functions.
- Monitor guest feedback and implement strategies to improve service quality and resolve guest issues promptly.
- Oversee procurement and inventory management for all operational supplies and equipment.
- Collaborate with the sales and marketing teams to drive occupancy and revenue growth.
- Maintain strong relationships with local authorities, suppliers, and community stakeholders.
- Implement training programs to enhance staff skills and promote career development.
- Stay abreast of industry trends, best practices, and competitor activities to maintain a competitive edge.
- Ensure the consistent application of brand standards and values across all guest touchpoints.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree or equivalent professional qualification is highly advantageous.
- Minimum of 8-10 years of progressive experience in hotel operations management, with at least 5 years in a senior leadership role (e.g., General Manager, Operations Director) within the luxury hospitality sector.
- Proven track record of successfully managing hotel operations, driving profitability, and achieving high guest satisfaction scores.
- Strong financial acumen, including P&L management, budgeting, and forecasting.
- Exceptional leadership, communication, interpersonal, and problem-solving skills.
- In-depth knowledge of hotel operations, including front office, F&B, housekeeping, and revenue management.
- Experience with hotel management software (PMS) and other relevant technologies.
- Ability to manage multiple priorities and work effectively under pressure in a remote setting.
- A passion for delivering exceptional customer service and creating memorable guest experiences.
- Experience within the Kenyan hospitality market, particularly with properties near Nakuru, Nakuru, KE , would be a significant asset.
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2
Remote Hotel Revenue Manager - Luxury Hospitality
Posted 1 day ago
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Job Description
Our client, a prestigious luxury hotel group, is seeking an experienced and strategic Remote Revenue Manager to optimize profitability across their properties. This fully remote position allows you to drive revenue performance from anywhere, utilizing your expertise in pricing strategies, forecasting, and market analysis. You will be responsible for maximizing room revenue and increasing occupancy rates by implementing effective revenue management techniques. The ideal candidate possesses a deep understanding of the hospitality industry, advanced analytical skills, and a proven ability to forecast market trends accurately. You will work closely with property management teams to ensure seamless execution of revenue strategies. Responsibilities include:
- Developing and implementing dynamic pricing strategies for all room types and market segments.
- Forecasting room demand, occupancy levels, and potential revenue on a daily, weekly, and monthly basis.
- Analyzing market trends, competitor pricing, and historical data to identify opportunities and risks.
- Managing inventory and controlling room rates across all distribution channels to ensure optimal positioning.
- Collaborating with sales, marketing, and operations teams to align revenue strategies with overall business objectives.
- Monitoring and analyzing key performance indicators (KPIs) such as ADR, RevPAR, and occupancy rate.
- Developing and executing promotional offers and packages to drive incremental revenue.
- Preparing regular revenue performance reports and presenting findings to senior management.
- Identifying new revenue streams and opportunities for upselling and cross-selling.
- Ensuring the effective use of revenue management systems and tools.
- Conducting competitive analysis to stay ahead of market dynamics.
- Developing strategies to mitigate the impact of seasonality and external market factors.
- Leading virtual training sessions for property teams on revenue management best practices.
- Maintaining strong relationships with online travel agencies (OTAs) and other distribution partners.
- Contributing to the annual budgeting and forecasting process.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in revenue management, preferably within the luxury hotel sector.
- Proven track record of successfully increasing room revenue and RevPAR.
- In-depth knowledge of revenue management principles, forecasting techniques, and pricing strategies.
- Proficiency with hotel property management systems (PMS) and revenue management software (e.g., IDeaS, Duetto).
- Strong analytical and quantitative skills, with the ability to interpret complex data.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work independently, manage multiple properties, and thrive in a remote work environment.
- Strategic thinker with a proactive approach to problem-solving.
- Familiarity with online distribution channels and OTAs.
- High attention to detail and commitment to accuracy.
- Experience in developing and executing marketing promotions.
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3
Leisure & Hospitality Development Manager
Posted 1 day ago
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Our client is seeking a visionary and experienced Leisure & Hospitality Development Manager to drive the strategic growth and innovation within their leisure and sports divisions. This role is entirely remote, offering the flexibility to manage projects and teams from your preferred location. You will be responsible for identifying new business opportunities, developing innovative leisure concepts, and overseeing the execution of projects from conception to completion. Key responsibilities include conducting market research, analyzing trends, developing business plans and financial models, collaborating with stakeholders to secure funding, and managing project teams to ensure successful implementation of new ventures. The ideal candidate will have a strong background in the leisure, hospitality, or sports industries, with a proven track record in business development, project management, and strategic planning. You should possess excellent negotiation, communication, and interpersonal skills, with the ability to build strong relationships with partners, investors, and internal teams. A deep understanding of market dynamics, consumer behavior, and operational requirements within the leisure sector is essential. This is an exciting opportunity to shape the future of our client's leisure and sports offerings and make a significant impact on their expansion strategy. A Bachelor's degree in Business Administration, Hospitality Management, or a related field is required; an MBA or equivalent advanced degree is highly preferred. Join us in creating unforgettable experiences for our customers through strategic development and innovation.
Responsibilities:
Responsibilities:
- Identify and evaluate new business opportunities in the leisure and sports sectors.
- Develop comprehensive business plans and financial projections for new ventures.
- Oversee the entire project lifecycle from ideation to launch.
- Conduct in-depth market research and competitor analysis.
- Build and maintain strong relationships with investors, partners, and stakeholders.
- Negotiate contracts and agreements with external parties.
- Collaborate with internal teams to ensure seamless project execution.
- Manage project budgets and ensure profitability.
- Develop innovative concepts for leisure and sports experiences.
- Stay abreast of industry trends and best practices in leisure and hospitality development.
- Extensive experience in business development within the leisure, hospitality, or sports industry.
- Proven track record in managing complex development projects.
- Strong financial modeling and analytical skills.
- Excellent negotiation, communication, and presentation skills.
- Demonstrated ability to build and manage relationships with stakeholders.
- Bachelor's degree in Business, Hospitality, or a related field; MBA preferred.
- Ability to work effectively in a remote setting.
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4
Lead Hospitality Experience Designer
Posted 1 day ago
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Job Description
Our client, a prestigious hospitality group renowned for its unique guest experiences, is seeking an innovative and visionary Lead Hospitality Experience Designer to join their fully remote team. This role is perfect for a creative individual passionate about crafting unforgettable journeys for travelers.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Conceptualize and design immersive and personalized guest experiences that align with the brand's identity and standards.
- Translate customer insights and market trends into actionable experience design strategies.
- Collaborate with operations, marketing, and culinary teams to ensure the seamless integration of designed experiences across all touchpoints.
- Develop detailed journey maps, service blueprints, and user personas to visualize and communicate the guest experience.
- Oversee the creation of engaging content and communication materials that enhance the guest journey.
- Lead and mentor a team of experience designers, fostering a culture of creativity and continuous improvement.
- Conduct guest research, including surveys, interviews, and observation, to gather feedback and identify areas for enhancement.
- Benchmark best practices in hospitality and other relevant industries to inspire innovative solutions.
- Manage project timelines, budgets, and resources effectively to deliver high-quality experience designs.
- Present design concepts and strategies to senior leadership and stakeholders, articulating the value proposition and expected outcomes.
Qualifications:
- Bachelor's degree in Hospitality Management, Experience Design, Marketing, or a related field. A Master's degree is preferred.
- Minimum of 7 years of progressive experience in experience design, service design, or brand experience, with a significant focus on the hospitality sector.
- Demonstrated ability to create and implement successful guest experience strategies.
- Strong understanding of customer journey mapping, user-centered design principles, and qualitative research methodologies.
- Excellent storytelling and presentation skills, with the ability to articulate complex ideas clearly.
- Proven leadership experience, with the ability to inspire and guide a team.
- Proficiency in design software and collaboration tools is a plus.
- Exceptional communication and interpersonal skills, vital for effective collaboration in a remote setting.
- A keen eye for detail and a passion for creating exceptional moments.
- Ability to think strategically and creatively to solve complex challenges in the guest experience domain.
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5
Remote Hospitality Operations Manager - Luxury Resorts
Posted 1 day ago
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Job Description
Our client, a prestigious international hospitality group known for its luxury resorts and impeccable service, is seeking an experienced and dynamic Remote Hospitality Operations Manager. This position offers the unique opportunity to manage and optimize operations for various properties within the group, entirely from a remote location. You will oversee the daily functioning of different departments, ensuring the highest standards of guest satisfaction, operational efficiency, and financial performance. Your responsibilities will include developing and implementing operational policies and procedures, managing budgets, monitoring key performance indicators (KPIs), and collaborating with on-site general managers and staff to drive excellence. Strong leadership, exceptional problem-solving abilities, and a proven track record in luxury hospitality management are essential. This role requires excellent communication skills for effective remote management and the ability to foster a positive and productive work environment across diverse teams.
Responsibilities:
Responsibilities:
- Oversee the operational performance of assigned luxury resorts and hotels from a remote location.
- Develop and implement strategic initiatives to enhance guest experience, service quality, and operational efficiency.
- Monitor financial performance, including revenue, costs, and profitability, and implement measures for improvement.
- Manage and mentor on-site General Managers and department heads, providing guidance and support.
- Ensure compliance with all health, safety, and sanitation regulations.
- Develop and manage operational budgets, forecasts, and financial reports.
- Identify and implement best practices across properties to optimize service delivery and operational workflows.
- Conduct regular remote performance reviews and provide constructive feedback.
- Collaborate with marketing, sales, and human resources departments to align operational strategies with business goals.
- Utilize technology and data analytics to monitor trends, identify opportunities, and address challenges.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of progressive experience in hospitality management, with a strong focus on luxury hotel or resort operations.
- Proven experience as a General Manager or Director of Operations in a luxury hospitality environment.
- Demonstrated ability to manage budgets, control costs, and drive profitability.
- Excellent understanding of hotel operations, including F&B, Rooms Division, and Guest Services.
- Strong leadership, team-building, and motivational skills.
- Exceptional communication, interpersonal, and presentation skills, with the ability to engage effectively remotely.
- Proficiency in property management systems (PMS) and other relevant hospitality software.
- Ability to analyze data and make informed strategic decisions.
- Willingness to travel occasionally for property visits as required.
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6
Head of Digital Marketing, Hospitality Sector
Posted 1 day ago
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Our client, a prominent player in the hospitality sector, is seeking an experienced and visionary Head of Digital Marketing to lead their online presence and drive guest acquisition and retention. This executive role requires a comprehensive understanding of digital marketing strategies tailored to the unique demands of the hospitality industry, including online travel agencies (OTAs), direct bookings, social media engagement, content marketing, and search engine optimization (SEO). You will be responsible for developing and executing an integrated digital marketing plan that enhances brand visibility, drives website traffic, and increases direct bookings and revenue. Key responsibilities include managing the digital marketing budget, overseeing all digital marketing channels, analyzing market trends and competitor activities, and reporting on key performance indicators (KPIs) to senior management. The ideal candidate will have a proven track record in leading successful digital marketing campaigns within the hospitality or travel sector, with demonstrable success in improving online booking conversion rates and guest satisfaction. Expertise in performance marketing, programmatic advertising, email marketing, and CRM systems is essential. This position is fully remote, demanding exceptional leadership, strategic thinking, and remote team management skills. You must be proficient in leveraging digital tools and platforms for collaboration and performance tracking. A Bachelor's degree in Marketing, Business Administration, or a related field is required; a Master's degree is a plus. We are seeking a results-oriented, innovative leader who is passionate about the hospitality industry and possesses a deep understanding of how to leverage digital channels to create exceptional guest experiences and achieve business objectives. Your strategic vision and execution capabilities will be crucial in positioning our client as a leader in the competitive hospitality market.
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