144 Hospitality jobs in Ruiru
Hospitality Trainer
Juja, Central
KES40000 - KES60000 Y
James Flavian College of Business and Technology
Posted today
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Job Description
Career Opportunity at James Flavian College of Business & Technology
We are excited to announce that we are hiring a
Hospitality Trainer
to join our academic team. This role is ideal for a passionate hospitality professional with a drive to mentor and shape the future of the industry.
What we're looking for:
Diploma/Degree in Hospitality / Hotel & Restaurant Management
2–4 years' industry experience
Strong communication & training skills
KSTVET Certification (an added advantage)
Send your CV to
Deadline:
29th September 2025
Join us in delivering education that is
purposeful, impactful, and industry-relevant
.
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0
Revenue Manager - Hospitality
01000 Makongeni
KES4200000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client, a prestigious hospitality group known for its exceptional guest experiences and high standards, is seeking a strategic and analytical Revenue Manager. This is a fully remote position, allowing you to contribute to the success of their properties from anywhere. The ideal candidate will have a deep understanding of revenue management principles, pricing strategies, and market analysis within the hotel industry. You will be responsible for maximizing revenue and profitability by forecasting demand, optimizing pricing and inventory, and implementing effective revenue management strategies across multiple properties. Your expertise will be crucial in driving financial performance and maintaining a competitive edge.
Key Responsibilities:
Key Responsibilities:
- Develop and implement effective pricing and inventory management strategies to optimize revenue across all distribution channels.
- Forecast demand accurately for all room types and market segments.
- Analyze market trends, competitor pricing, and historical data to identify opportunities and risks.
- Collaborate with sales, marketing, and operations teams to align revenue strategies with overall business objectives.
- Develop and manage the annual revenue budget.
- Monitor key performance indicators (KPIs) and provide regular reports on revenue performance, occupancy, and average daily rate (ADR).
- Implement and manage revenue management systems and tools.
- Conduct regular business reviews to assess strategy effectiveness and identify areas for improvement.
- Ensure optimal room inventory and pricing across all online travel agencies (OTAs) and direct booking channels.
- Stay abreast of industry best practices and emerging trends in revenue management.
- Bachelor's degree in Hospitality Management, Business Administration, Finance, or a related field.
- Minimum of 5 years of experience in revenue management within the hotel industry.
- Proven track record of successfully increasing revenue and profitability for hotels.
- Strong understanding of revenue management systems (e.g., IDeaS, Duetto) and property management systems (PMS).
- Excellent analytical, forecasting, and problem-solving skills.
- Proficiency in data analysis and reporting tools.
- Strong communication and interpersonal skills, with the ability to influence stakeholders.
- Ability to work independently and manage multiple properties from a remote setting.
- Strategic thinker with a proactive and results-oriented approach.
- Knowledge of the Kenyan hospitality market is a plus.
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1
Hospitality Operations Director
70100 Mangu
KES150000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a seasoned Hospitality Operations Director to oversee and optimize all aspects of their hospitality ventures. This is a fully remote position, allowing you to lead strategic operations and drive exceptional guest experiences from any location. The successful candidate will be responsible for developing and implementing operational strategies, ensuring efficiency, profitability, and superior service delivery across all properties or services. You will play a pivotal role in setting operational standards, managing budgets, and leading diverse teams to achieve business objectives. Key responsibilities include overseeing departments such as guest services, food and beverage, and event management, while ensuring seamless coordination and high performance. You will be involved in strategic planning, market analysis, and the implementation of innovative guest engagement initiatives. This role requires a deep understanding of the hospitality industry, exceptional leadership capabilities, and strong financial acumen. The ideal candidate will possess excellent problem-solving skills, a keen eye for detail, and the ability to inspire and motivate teams. Experience with property management systems, revenue management, and digital marketing within the hospitality sector is highly advantageous. You will collaborate closely with marketing, sales, and human resources to ensure cohesive operational execution. Our client is dedicated to setting new benchmarks in hospitality excellence, and this remote leadership role is crucial to achieving that vision. You will drive continuous improvement, foster a culture of service, and ensure the long-term success and growth of the hospitality operations. The designated geographical context for this role, despite its remote nature, is **Machakos, Machakos, KE**, reflecting our client's significant interest and investment in the hospitality sector within this region.
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2
Senior Hospitality Operations Manager
01000 Makongeni
KES4000000 Annually
WhatJobs
Posted today
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Job Description
Our client is looking for a seasoned Senior Hospitality Operations Manager to lead and enhance the guest experience and operational efficiency of their establishments. This is a fully remote position, allowing you to manage and strategize from anywhere. You will be responsible for overseeing all aspects of hospitality operations, including front desk, food and beverage, housekeeping, and event management, ensuring the highest standards of service delivery. Your core duties will involve developing and implementing operational policies and procedures, setting performance goals, and monitoring key performance indicators (KPIs) to drive profitability and guest satisfaction. You will manage budgets, control costs, and optimize resource allocation to maximize revenue. This role requires a strong focus on staff training and development, fostering a positive and productive work environment that promotes teamwork and exceptional service. You will engage with guests to resolve issues, gather feedback, and ensure their needs are met. The ideal candidate will possess a deep understanding of the hospitality industry, with extensive experience in operations management, quality assurance, and customer service excellence. Proven leadership abilities, strategic thinking, and exceptional problem-solving skills are essential. Experience with property management systems (PMS) and point-of-sale (POS) systems is highly desirable. As a remote leader, you must exhibit outstanding communication, organizational, and decision-making skills, with the ability to motivate and guide teams effectively through virtual channels. A bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with significant experience in a senior hospitality management role, is required. Join our ambitious team and elevate our hospitality services to new heights.
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3
Senior Hospitality Operations Director
90100 Mangu
KES200000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a dynamic and experienced Senior Hospitality Operations Director to lead and optimize their hospitality ventures. This is a fully remote leadership role requiring a visionary approach to operational excellence and strategic growth within the tourism and hospitality sector. The ideal candidate will have a proven track record in managing diverse hospitality properties, driving profitability, and enhancing guest satisfaction. You will be responsible for setting operational standards, developing business strategies, and ensuring the highest quality of service across all guest touchpoints.
Your responsibilities will encompass overseeing all operational aspects, including front office, food and beverage, housekeeping, and maintenance. You will analyze market trends, identify new business opportunities, and implement innovative strategies to increase revenue and market share. Strong financial acumen is essential, as you will manage budgets, control costs, and drive profitability. This role demands exceptional leadership skills to inspire and guide on-site management teams, fostering a culture of excellence and continuous improvement. Effective communication and collaboration with stakeholders, including property owners, investors, and local authorities, are critical. As a remote leader, you will leverage technology to manage operations effectively, ensuring seamless communication and oversight. You must be adept at strategic planning, problem-solving, and decision-making in a complex and competitive industry. This is an opportunity to make a significant impact on the growth and success of our client's hospitality portfolio.
Responsibilities:
Your responsibilities will encompass overseeing all operational aspects, including front office, food and beverage, housekeeping, and maintenance. You will analyze market trends, identify new business opportunities, and implement innovative strategies to increase revenue and market share. Strong financial acumen is essential, as you will manage budgets, control costs, and drive profitability. This role demands exceptional leadership skills to inspire and guide on-site management teams, fostering a culture of excellence and continuous improvement. Effective communication and collaboration with stakeholders, including property owners, investors, and local authorities, are critical. As a remote leader, you will leverage technology to manage operations effectively, ensuring seamless communication and oversight. You must be adept at strategic planning, problem-solving, and decision-making in a complex and competitive industry. This is an opportunity to make a significant impact on the growth and success of our client's hospitality portfolio.
Responsibilities:
- Develop and implement strategic operational plans for hospitality properties.
- Oversee day-to-day operations across all departments, ensuring high standards of service.
- Drive revenue growth and optimize profitability through effective management.
- Develop and manage operational budgets, controlling expenses and maximizing ROI.
- Ensure exceptional guest experiences and high levels of customer satisfaction.
- Lead, mentor, and develop on-site management teams.
- Conduct market analysis and identify opportunities for expansion and innovation.
- Maintain strong relationships with stakeholders, including owners, investors, and vendors.
- Implement and enforce quality control measures and operational policies.
- Ensure compliance with all health, safety, and legal regulations.
- Master's degree in Hospitality Management, Business Administration, or a related field.
- 10+ years of progressive experience in hospitality operations management, with at least 5 years in a director-level role.
- Demonstrated success in managing multiple hospitality properties or large-scale operations.
- Strong understanding of hotel operations, revenue management, and marketing strategies.
- Proven financial management skills, including budgeting and cost control.
- Exceptional leadership, team-building, and interpersonal skills.
- Excellent communication and presentation abilities.
- Proficiency in hospitality management software and MS Office Suite.
- Ability to think strategically and make data-driven decisions.
- Passion for the hospitality industry and delivering outstanding guest experiences.
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4
Senior Hospitality Operations Consultant
90100 Mangu
KES70000 Daily
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Posted today
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Job Description
Our client is seeking a seasoned Senior Hospitality Operations Consultant to provide expert guidance and strategic advice on enhancing operational efficiency and guest experiences across their diverse portfolio. This is a remote contract position, allowing you to apply your extensive industry knowledge to support various hospitality businesses without requiring physical presence. The ideal candidate will possess a comprehensive understanding of hotel and restaurant management, service standards, revenue management, and staff training, with a demonstrable history of driving profitability and guest satisfaction.
Responsibilities:
Responsibilities:
- Conduct in-depth assessments of current hospitality operations, including front office, food & beverage, housekeeping, and back-of-house services.
- Develop and implement customized strategies to optimize operational workflows, improve service delivery, and reduce costs.
- Advise on best practices for guest satisfaction, complaint resolution, and loyalty program development.
- Analyze financial performance data and provide recommendations for revenue enhancement and profit maximization.
- Develop and deliver comprehensive training programs for hotel staff at all levels, focusing on service excellence and operational procedures.
- Assist in the selection and implementation of hotel management software and technology solutions.
- Conduct market research and competitive analysis to identify opportunities for growth and differentiation.
- Ensure compliance with health, safety, and hygiene standards across all operational areas.
- Create and refine standard operating procedures (SOPs) for various hotel departments.
- Provide expert advice on F&B menu engineering, cost control, and inventory management.
- Assist clients in crisis management and business continuity planning.
- Foster a culture of exceptional customer service and operational excellence.
- Prepare detailed reports and presentations for clients, outlining findings, recommendations, and implementation plans.
- Build and maintain strong relationships with client stakeholders.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree preferred.
- A minimum of 8-10 years of progressive experience in senior management roles within the hotel and hospitality industry (e.g., General Manager, Operations Director).
- Proven track record of successfully improving operational performance, guest satisfaction, and profitability for hospitality establishments.
- Expertise in hotel operations, F&B management, revenue management, and human resources within the hospitality sector.
- Strong analytical and problem-solving skills, with the ability to interpret financial statements and operational data.
- Excellent presentation, communication, and interpersonal skills.
- Ability to work independently, manage multiple projects, and deliver high-quality results in a remote capacity.
- Proficiency in industry-standard hotel management software (PMS, POS systems).
- Demonstrated ability to develop and deliver effective training programs.
- Strong understanding of current hospitality trends and guest expectations.
- Experience in diverse markets and property types is a plus.
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5
Remote Hospitality Revenue Manager
90100 Mangu
KES260000 Annually
WhatJobs
Posted today
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Job Description
Our client, a distinguished leader in the hospitality and tourism industry, is seeking a strategic and analytical Remote Hospitality Revenue Manager. This fully remote position allows you to optimize revenue streams and drive profitability for our properties from any location. You will be responsible for forecasting demand, setting pricing strategies, and managing inventory across various channels to maximize revenue and market share. Your expertise will be vital in enhancing our operational success and guest experience, with a particular focus on properties and initiatives linked to Machakos, Machakos, KE .
Key responsibilities include developing and executing dynamic pricing strategies based on market demand, seasonality, competitor analysis, and historical data. You will oversee the implementation of revenue management systems and tools to ensure accurate forecasting and effective inventory control. This role involves close collaboration with sales, marketing, and operations teams to align revenue strategies with broader business objectives. You will analyze market trends, identify opportunities for incremental revenue, and recommend proactive measures to capitalize on them. The creation of detailed performance reports, including key revenue metrics and insights, will be a regular requirement. You will also be responsible for managing the distribution strategy across various online travel agencies (OTAs), Global Distribution Systems (GDS), and direct booking channels. The ideal candidate will possess exceptional analytical skills, a deep understanding of the hospitality market, and a proven ability to implement data-driven revenue optimization strategies. This position demands strong communication and influencing skills to effectively collaborate with stakeholders across different departments and geographies. As a remote professional, you will leverage advanced technology and maintain proactive engagement with your team and property management.
Qualifications include a Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field. A minimum of 4-6 years of progressive experience in revenue management within the hospitality or tourism sector is required. Proven experience with revenue management software and distribution systems (e.g., Channel Managers, RMS) is essential. Strong analytical and quantitative skills, with the ability to interpret complex data sets, are critical. Excellent understanding of pricing strategies, market segmentation, and demand forecasting is a must. Outstanding communication, presentation, and interpersonal skills are necessary. The capacity to work independently, manage multiple priorities, and deliver results in a remote setting is paramount.
Key responsibilities include developing and executing dynamic pricing strategies based on market demand, seasonality, competitor analysis, and historical data. You will oversee the implementation of revenue management systems and tools to ensure accurate forecasting and effective inventory control. This role involves close collaboration with sales, marketing, and operations teams to align revenue strategies with broader business objectives. You will analyze market trends, identify opportunities for incremental revenue, and recommend proactive measures to capitalize on them. The creation of detailed performance reports, including key revenue metrics and insights, will be a regular requirement. You will also be responsible for managing the distribution strategy across various online travel agencies (OTAs), Global Distribution Systems (GDS), and direct booking channels. The ideal candidate will possess exceptional analytical skills, a deep understanding of the hospitality market, and a proven ability to implement data-driven revenue optimization strategies. This position demands strong communication and influencing skills to effectively collaborate with stakeholders across different departments and geographies. As a remote professional, you will leverage advanced technology and maintain proactive engagement with your team and property management.
Qualifications include a Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field. A minimum of 4-6 years of progressive experience in revenue management within the hospitality or tourism sector is required. Proven experience with revenue management software and distribution systems (e.g., Channel Managers, RMS) is essential. Strong analytical and quantitative skills, with the ability to interpret complex data sets, are critical. Excellent understanding of pricing strategies, market segmentation, and demand forecasting is a must. Outstanding communication, presentation, and interpersonal skills are necessary. The capacity to work independently, manage multiple priorities, and deliver results in a remote setting is paramount.
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6
Senior Hospitality Operations Manager
00100 Mangu
KES130000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client, a prominent player in the Hospitality & Tourism industry, is seeking a highly experienced Senior Hospitality Operations Manager to join their innovative, fully remote team. This role is critical in overseeing and optimizing the operational aspects of our client's diverse hospitality offerings, ensuring exceptional guest experiences and efficient service delivery. You will leverage your extensive industry knowledge and leadership skills to drive performance, manage resources, and implement strategic initiatives. This is a remote-first position, providing the flexibility to manage operations and contribute to business success from any location.
Key Responsibilities:
Key Responsibilities:
- Oversee day-to-day operations of various hospitality services, ensuring high standards of quality, service, and guest satisfaction.
- Develop and implement operational strategies to enhance efficiency, profitability, and customer loyalty.
- Manage budgets, control costs, and optimize resource allocation across different departments.
- Lead, train, and motivate a diverse team of hospitality professionals, fostering a positive and productive work environment.
- Ensure compliance with health, safety, and hygiene regulations across all operations.
- Develop and maintain strong relationships with vendors, suppliers, and other external partners.
- Implement and monitor key performance indicators (KPIs) to track operational performance and identify areas for improvement.
- Drive innovation in service delivery and operational processes to stay ahead of industry trends.
- Collaborate with marketing and sales teams to support promotional activities and ensure seamless guest experiences.
- Prepare regular reports for senior management on operational performance, financial results, and strategic initiatives.
This advertiser has chosen not to accept applicants from your region.
7
Remote Hospitality Operations Manager
20200 Mangu
KES95000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking an experienced and dedicated Remote Hospitality Operations Manager to oversee and optimize operations within the hospitality sector. This is a fully remote position, requiring a leader who can manage diverse teams and ensure exceptional guest experiences through virtual oversight and strategic planning. You will be responsible for developing and implementing operational policies and procedures, managing budgets, optimizing resource allocation, and driving revenue growth. Strong communication, problem-solving, and leadership skills are essential, as you will be coordinating with on-site staff, vendors, and stakeholders. The ideal candidate will have a deep understanding of the hospitality industry, a proven ability to manage remotely, and a passion for delivering outstanding service. Key responsibilities include:
Qualifications:
- Developing and implementing operational strategies to enhance guest satisfaction and operational efficiency.
- Overseeing day-to-day operations across various hospitality units remotely.
- Managing budgets, controlling costs, and identifying opportunities for revenue enhancement.
- Ensuring compliance with health, safety, and hygiene standards.
- Recruiting, training, and supervising remote and on-site staff, fostering a culture of excellence.
- Monitoring key performance indicators (KPIs) and implementing corrective actions as needed.
- Managing relationships with suppliers and vendors to ensure quality and cost-effectiveness.
- Developing and executing marketing and sales initiatives to drive business.
- Implementing guest feedback mechanisms and ensuring prompt resolution of complaints.
- Leading and motivating teams to achieve departmental and organizational goals.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of progressive experience in hospitality management.
- Proven experience in managing operations for hotels, restaurants, or other hospitality establishments.
- Demonstrated ability to lead and manage teams effectively in a remote or distributed environment.
- Strong financial acumen, including budgeting and P&L management.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in hospitality management software and virtual collaboration tools.
- Knowledge of current hospitality trends and best practices.
- Ability to work independently and make sound decisions under pressure.
- Passion for delivering exceptional customer service and creating memorable guest experiences.
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8
Remote Hospitality Operations Manager
01000 Makongeni
KES220000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking an experienced and dynamic Remote Hospitality Operations Manager to oversee and optimize the operational efficiency of their virtual hospitality services. This is a unique, fully remote opportunity for a seasoned professional to manage a dispersed team and drive service excellence without physical presence. You will be responsible for developing and implementing operational strategies, setting service standards, and ensuring consistent guest satisfaction across all digital touchpoints. The ideal candidate possesses a strong background in hospitality management, with exceptional organizational, leadership, and problem-solving skills. You must be comfortable managing remote teams, utilizing digital communication and management tools effectively, and making data-driven decisions. Key responsibilities will include:
- Developing and refining operational workflows for online booking, guest services, and virtual event coordination.
- Setting and monitoring key performance indicators (KPIs) for operational efficiency and guest satisfaction.
- Managing and motivating a remote team of hospitality coordinators and support staff.
- Implementing best practices in customer service and ensuring adherence to service level agreements (SLAs).
- Collaborating with the marketing and sales teams to align operational capabilities with business objectives.
- Utilizing CRM and property management systems to track guest interactions and operational performance.
- Identifying opportunities for process improvement and implementing solutions to enhance guest experience.
- Managing budgets and financial performance for operational departments.
- Conducting regular virtual performance reviews and providing constructive feedback to team members.
- Resolving escalated guest issues and ensuring timely and satisfactory resolutions.
- Staying abreast of industry trends and technological advancements in hospitality management.
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9