22 Hospitality jobs in Ruiru
Hospitality Event Coordinator
00204 Mlolongo, Eastern
KES75000 Annually
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Our client in the vibrant hospitality sector is looking for an energetic and organized Event Coordinator to join their team in **Mlolongo, Machakos, KE**. This hybrid role offers a mix of in-office and remote work, providing a balanced approach to event management. You will be responsible for planning, organizing, and executing a variety of events, from corporate functions to private celebrations. This includes managing all aspects of event logistics, such as venue selection, catering arrangements, décor, entertainment, and on-site coordination. Your primary goal will be to ensure seamless and memorable experiences for our guests. You will work closely with clients to understand their vision and preferences, translating their ideas into successful events. This involves detailed event planning, budget management, and vendor liaison to secure the best services and pricing. The role requires excellent communication and interpersonal skills to effectively liaise with clients, suppliers, and internal teams. You will also be involved in marketing and promoting events, as well as managing event-related documentation and follow-ups. A keen eye for detail and a passion for creating unique experiences are essential. You will be expected to troubleshoot any issues that arise during events, ensuring they are resolved efficiently and discreetly. This position offers a fantastic opportunity to grow within the hospitality industry, gaining hands-on experience in all facets of event management. Your creativity, problem-solving abilities, and commitment to delivering high-quality service will be key to your success in this dynamic role. You will contribute to enhancing the reputation of our venue as a premier destination for exceptional events. The successful candidate will possess strong organizational skills, the ability to multitask, and a proven track record in event coordination. You should be comfortable working in a fast-paced environment and possess a positive, can-do attitude. Join us to bring unforgettable moments to life for our esteemed clientele and contribute to the thriving events landscape.
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0
Remote Hospitality Operations Manager
01004 Ruiru, Central
KES90000 Annually
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Our client is seeking an experienced and dynamic Remote Hospitality Operations Manager to oversee the operational efficiency of their hospitality and tourism ventures. This fully remote role involves managing day-to-day operations, ensuring exceptional guest experiences, and optimizing resource utilization across various properties. You will be responsible for developing and implementing operational standards, managing staff remotely, overseeing inventory and supply chain, and ensuring compliance with industry regulations. Your expertise in hospitality management, coupled with strong leadership and problem-solving skills, will be vital in maintaining high service quality and profitability. This position offers the flexibility to work from anywhere, coordinating with on-site teams to deliver outstanding hospitality services.
Key Responsibilities:
The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with at least 5 years of experience in hotel or restaurant operations management. Prior experience in a remote or distributed team environment is highly advantageous. Strong leadership, organizational, and problem-solving skills are essential. Excellent communication and interpersonal skills are required to effectively manage staff and client relationships remotely. Proficiency in hotel management software and standard office productivity tools is necessary. Candidates must be self-disciplined, proactive, and capable of making sound decisions to ensure the smooth running of operations from a distance. A passion for delivering exceptional guest experiences is a must.
Key Responsibilities:
- Developing and implementing efficient operational procedures and standards.
- Managing and motivating remote teams to ensure high performance and service quality.
- Overseeing guest services, ensuring a consistently positive customer experience.
- Managing inventory, procurement, and supply chain logistics.
- Ensuring compliance with health, safety, and hygiene regulations in all operations.
- Monitoring operational budgets and implementing cost-control measures.
- Analyzing operational data to identify areas for improvement and implement solutions.
- Coordinating with marketing and sales teams to drive business growth.
- Handling guest feedback and resolving operational issues promptly.
- Staying updated on industry trends and implementing best practices in hospitality management.
The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with at least 5 years of experience in hotel or restaurant operations management. Prior experience in a remote or distributed team environment is highly advantageous. Strong leadership, organizational, and problem-solving skills are essential. Excellent communication and interpersonal skills are required to effectively manage staff and client relationships remotely. Proficiency in hotel management software and standard office productivity tools is necessary. Candidates must be self-disciplined, proactive, and capable of making sound decisions to ensure the smooth running of operations from a distance. A passion for delivering exceptional guest experiences is a must.
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1
Senior Hospitality Revenue Manager
00200 Ruiru, Central
KES7200000 Annually
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Our client, a distinguished global hospitality group known for its luxurious properties and exceptional guest experiences, is seeking a highly analytical and strategic Senior Hospitality Revenue Manager to spearhead their revenue optimization efforts in a fully remote capacity. This pivotal role will focus on maximizing room revenue and overall profitability across a portfolio of properties by developing and implementing sophisticated pricing, inventory, and demand management strategies. You will be responsible for forecasting demand, analyzing market trends, identifying competitive landscapes, and translating these insights into actionable revenue management plans. The ideal candidate will possess a profound understanding of the hospitality industry, coupled with extensive experience in revenue management systems, forecasting tools, and data analytics. Your responsibilities will include optimizing pricing structures, managing distribution channels, and developing effective promotional campaigns. You will collaborate closely with property management teams, sales, and marketing departments to ensure cohesive strategies and drive performance. Exceptional analytical abilities, strong financial acumen, and outstanding communication skills are essential for success in this role, particularly in coordinating with geographically dispersed teams remotely. You will be instrumental in driving informed decision-making and achieving ambitious revenue targets. This position offers a significant opportunity to influence the financial success of prestigious hospitality assets and contribute to strategic business planning.
Responsibilities:
Responsibilities:
- Develop and execute comprehensive revenue management strategies to maximize RevPAR and profitability.
- Conduct accurate demand forecasting and market analysis.
- Optimize pricing strategies across all distribution channels (OTAs, direct bookings, GDS).
- Manage room inventory and length-of-stay restrictions effectively.
- Analyze competitor pricing and market positioning to identify opportunities.
- Develop and implement promotional offers and packages to drive incremental revenue.
- Collaborate with Sales, Marketing, and Operations teams to align strategies.
- Monitor key performance indicators (KPIs) and prepare regular performance reports.
- Stay abreast of industry trends, best practices, and technological advancements in revenue management.
- Manage and train junior revenue analysts and assist with their development.
- Bachelor's degree in Hospitality Management, Business Administration, Finance, or a related field.
- Minimum of 6 years of progressive experience in hotel revenue management or a closely related discipline.
- Proven track record of successfully increasing revenue and profitability.
- In-depth knowledge of revenue management systems (e.g., IDeaS, Duetto) and forecasting methodologies.
- Strong analytical, quantitative, and problem-solving skills.
- Excellent communication, presentation, and interpersonal skills for remote team leadership.
- Proficiency in data analysis tools and Microsoft Excel.
- Understanding of hotel operations and market dynamics.
- Experience with international markets is a plus.
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2
Senior Hospitality Operations Manager
00100 Ruiru, Central
KES250000 Annually
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Our client is seeking a highly experienced and dedicated Senior Hospitality Operations Manager to oversee and optimize all aspects of their remote hospitality services. This is a critical leadership role that requires a strategic thinker with a proven track record in managing diverse teams and ensuring exceptional customer experiences across various digital platforms. You will be responsible for developing and implementing operational strategies, setting performance benchmarks, and driving continuous improvement initiatives to enhance service delivery and guest satisfaction. This includes managing budgets, identifying cost-saving opportunities, and ensuring compliance with industry standards and regulations. You will also play a key role in onboarding new remote staff, providing training and support to ensure they meet the company's high standards. The ideal candidate will have strong analytical skills, a deep understanding of hospitality software and technology, and the ability to foster a positive and productive remote work environment. You will lead and mentor a team of remote hospitality professionals, fostering a culture of collaboration and excellence. This role involves extensive stakeholder communication, requiring excellent written and verbal communication skills. You will also be involved in the development of new remote hospitality offerings and services, contributing to the company's growth and innovation. Problem-solving and conflict resolution will be essential as you address any operational challenges that arise. A commitment to maintaining the highest levels of service quality and guest loyalty is paramount. Your expertise in managing online booking systems, customer relationship management (CRM) tools, and feedback mechanisms will be vital. This position offers the opportunity to shape the future of remote hospitality management within a dynamic and forward-thinking organization. We are looking for someone passionate about delivering outstanding guest experiences, even from a distance. Your ability to adapt to changing market demands and technological advancements will be crucial for success in this remote-first role.
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3
Remote Hospitality Operations Manager
01010 Witeithie
KES75000 month
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Our client is seeking a dedicated and experienced Hospitality Operations Manager to oversee various operational aspects of their hospitality services, all within a fully remote capacity. This role requires a proactive individual with a strong understanding of hospitality management, customer service, and operational efficiency. The ideal candidate will be adept at managing diverse teams, optimizing service delivery, and ensuring guest satisfaction, all while working effectively from a remote location.
As a Hospitality Operations Manager, you will be responsible for developing and implementing operational strategies to enhance the guest experience and improve efficiency across different hospitality units. Your duties will include managing day-to-day operations, ensuring adherence to service standards, and overseeing staff performance through remote supervision and guidance. You will play a key role in managing budgets, controlling costs, and optimizing resource allocation to achieve financial targets. Building and maintaining strong relationships with vendors, suppliers, and service providers will also be a critical aspect of the role.
Furthermore, you will focus on driving revenue growth and guest loyalty through innovative service strategies and effective marketing initiatives. You will ensure compliance with health, safety, and sanitation regulations. The ability to analyze operational data, identify areas for improvement, and implement solutions is essential. This fully remote role demands excellent organizational skills, strong communication abilities, and the capacity to lead and motivate teams remotely. A passion for exceptional customer service and a commitment to maintaining high standards in the hospitality industry are paramount.
Responsibilities:
As a Hospitality Operations Manager, you will be responsible for developing and implementing operational strategies to enhance the guest experience and improve efficiency across different hospitality units. Your duties will include managing day-to-day operations, ensuring adherence to service standards, and overseeing staff performance through remote supervision and guidance. You will play a key role in managing budgets, controlling costs, and optimizing resource allocation to achieve financial targets. Building and maintaining strong relationships with vendors, suppliers, and service providers will also be a critical aspect of the role.
Furthermore, you will focus on driving revenue growth and guest loyalty through innovative service strategies and effective marketing initiatives. You will ensure compliance with health, safety, and sanitation regulations. The ability to analyze operational data, identify areas for improvement, and implement solutions is essential. This fully remote role demands excellent organizational skills, strong communication abilities, and the capacity to lead and motivate teams remotely. A passion for exceptional customer service and a commitment to maintaining high standards in the hospitality industry are paramount.
Responsibilities:
- Oversee daily operations of hospitality services, ensuring smooth and efficient delivery.
- Develop and implement operational policies and procedures to enhance guest experience.
- Manage and motivate remote teams, providing guidance and support.
- Monitor service quality and guest satisfaction, addressing any issues promptly.
- Manage operational budgets, control costs, and optimize resource allocation.
- Drive revenue growth and profitability through effective strategies.
- Ensure compliance with health, safety, and sanitation regulations.
- Build and maintain strong relationships with vendors and suppliers.
- Implement customer feedback mechanisms and action improvement plans.
- Manage inventory and procurement of supplies and services.
- Develop and execute marketing and promotional initiatives.
- Analyze operational performance data and identify trends for improvement.
- Ensure adherence to brand standards and service excellence.
- Train and develop staff on service standards and operational procedures.
- Collaborate with marketing and sales teams to align operational efforts.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hospitality operations management.
- Proven experience in managing teams and operations remotely.
- Strong understanding of hospitality industry trends, best practices, and service standards.
- Excellent customer service and interpersonal skills.
- Proficiency in hospitality management software and booking systems.
- Strong financial acumen and budget management experience.
- Excellent organizational, problem-solving, and decision-making abilities.
- Effective communication and leadership skills.
- Ability to work independently and manage multiple priorities in a remote setting.
- Experience in event planning and management is a plus.
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4
Senior Hospitality Operations Director
00200 Ruiru, Central
KES780000 Annually
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Our client is actively seeking a Senior Hospitality Operations Director to manage their remote operations. This critical role involves overseeing all aspects of hospitality services, ensuring exceptional guest experiences and efficient operational management. You will be responsible for developing and implementing operational strategies, managing budgets, optimizing resource allocation, and maintaining high standards of service across all touchpoints. Key duties include leading and mentoring hotel staff, managing vendor relationships, ensuring compliance with health and safety regulations, and driving revenue growth through strategic initiatives. The ideal candidate will possess a deep understanding of the hospitality industry, with a proven track record in operations management and a strong ability to lead diverse teams. Excellent leadership, communication, problem-solving, and financial acumen are essential. You should be adept at anticipating guest needs and resolving issues promptly to maintain guest satisfaction. This position requires a proactive approach to identifying opportunities for service improvement and cost efficiency. You will be instrumental in shaping the guest experience and fostering a culture of excellence. The ability to manage complex operations and motivate teams in a remote work environment is vital. This is an outstanding opportunity for an experienced hospitality leader to make a significant impact while enjoying the flexibility of a remote role.
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5
Remote Hospitality Operations Consultant
01001 Witeithie
KES280000 Annually
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Our client, a prestigious international hospitality group, is seeking an experienced and innovative Remote Hospitality Operations Consultant to enhance the efficiency and guest experience of its properties worldwide. This fully remote position allows you to leverage your extensive industry knowledge to provide strategic advice, develop operational improvements, and implement best practices across various hospitality establishments without the need for on-site presence. You will be instrumental in optimizing service delivery, streamlining operations, and driving profitability through expert remote analysis and guidance.
Key responsibilities include:
Key responsibilities include:
- Conducting remote operational assessments of hotels, resorts, and other hospitality venues.
- Analyzing financial performance data and identifying opportunities for cost savings and revenue enhancement.
- Developing and implementing customized operational strategies to improve guest satisfaction and service quality.
- Creating and delivering comprehensive training programs for hospitality staff on service standards and operational procedures via virtual platforms.
- Advising on front-office, back-office, food & beverage, and housekeeping operations.
- Researching and recommending technology solutions to improve operational efficiency.
- Developing quality assurance programs and monitoring their implementation remotely.
- Providing expert guidance on crisis management and business continuity planning within the hospitality context.
- Benchmarking performance against industry standards and competitors.
- Preparing detailed reports and actionable recommendations for property management and ownership.
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6
Senior Hospitality Operations Analyst
01020 Mlolongo, Eastern
KES110000 Annually
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Our client is seeking a highly analytical and experienced Senior Hospitality Operations Analyst to join their growing, fully remote team. This role is critical for driving operational efficiency and profitability within the hospitality sector by analyzing complex data, identifying trends, and providing actionable insights. You will be responsible for improving guest experiences, optimizing resource allocation, and enhancing overall business performance.
Key Responsibilities:
Key Responsibilities:
- Analyze operational data from various sources (e.g., POS systems, property management systems, customer feedback) to identify trends, patterns, and areas for improvement.
- Develop and maintain key performance indicators (KPIs) for hospitality operations, including occupancy rates, revenue per available room (RevPAR), guest satisfaction scores, and operational costs.
- Create insightful reports and dashboards to communicate findings and recommendations to management and stakeholders.
- Conduct cost-benefit analyses for proposed operational changes and new initiatives.
- Assist in the development and implementation of strategies to enhance guest satisfaction and loyalty.
- Monitor industry benchmarks and best practices to ensure competitive positioning.
- Collaborate with department heads (e.g., F&B, Housekeeping, Front Desk) to understand operational challenges and implement solutions.
- Support the development of budgets and financial forecasts related to operational expenses.
- Utilize data visualization tools to present complex information clearly and concisely.
- Stay updated on the latest technologies and software relevant to hospitality analytics.
- Bachelor's degree in Hospitality Management, Business Analytics, Statistics, Economics, or a related field.
- Minimum of 5 years of experience in data analysis, preferably within the hospitality or tourism industry.
- Strong understanding of hospitality operations, including front desk, F&B, and housekeeping management.
- Proficiency in data analysis tools such as Excel (advanced), SQL, Tableau, Power BI, or similar.
- Experience with property management systems (PMS) and point-of-sale (POS) systems is highly desirable.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Strong written and verbal communication skills, with the ability to present complex data to non-technical audiences.
- Detail-oriented with a strong commitment to accuracy.
- Ability to work independently and manage multiple analytical projects concurrently in a remote environment.
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7
Remote Hospitality Operations Manager
00200 Mlolongo, Eastern
KES80000 month
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Our client is seeking a highly motivated and experienced Remote Hospitality Operations Manager to oversee and optimize operations across various hospitality ventures. This is a unique opportunity to lead from a distance, managing teams and ensuring exceptional guest experiences without the need for a physical office presence. You will be instrumental in developing and implementing operational strategies, managing budgets, and driving efficiency across all departments. Key responsibilities include staff training and development, quality assurance, inventory management, and ensuring compliance with all relevant health and safety regulations. The ideal candidate will have a strong background in hotel management, event planning, or a related hospitality field, with a proven ability to manage remote teams effectively. You should be adept at utilizing technology to streamline operations, communicate with staff, and monitor performance. Excellent leadership, organizational, and problem-solving skills are essential. This role requires a strategic thinker who can identify opportunities for growth and improvement, adapt to changing market demands, and maintain high standards of service. You will also be responsible for guest relations, handling feedback, and resolving any operational issues promptly to ensure guest satisfaction. If you are a results-oriented professional with a passion for the hospitality industry and the ability to excel in a remote work environment, we invite you to apply.
Responsibilities:
Qualifications:
Responsibilities:
- Manage day-to-day operations of remote hospitality services.
- Develop and implement operational policies and procedures.
- Oversee budget, P&L, and financial performance.
- Lead, train, and motivate remote staff.
- Ensure high standards of customer service and guest satisfaction.
- Manage inventory and supply chain logistics.
- Monitor and ensure compliance with health, safety, and sanitation standards.
- Implement quality control measures and performance metrics.
- Handle guest inquiries, feedback, and complaints.
- Identify and implement cost-saving measures and operational improvements.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hospitality operations management.
- Proven experience in managing remote teams.
- Strong financial acumen and budget management skills.
- Excellent communication, leadership, and problem-solving abilities.
- Proficiency in hospitality management software and remote collaboration tools.
- Knowledge of industry best practices and trends.
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8
Senior Hospitality Operations Manager
01000 Witeithie
KES220000 Annually
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Our client, a premier hospitality group, is looking for a dynamic and experienced Senior Hospitality Operations Manager. This role offers a hybrid work environment, providing the flexibility to manage operations effectively while allowing for a balance between remote work and on-site oversight. You will be responsible for overseeing the day-to-day operations of multiple hospitality venues, ensuring exceptional guest experiences and maintaining high standards of service, quality, and efficiency.
As a Senior Operations Manager, you will lead and motivate operational teams, manage budgets, and develop strategies to enhance profitability and guest satisfaction. Your expertise in hospitality management, food and beverage operations, and customer service will be essential. You will work closely with department heads to ensure seamless coordination across all aspects of the guest journey, from booking to check-out, and implement best practices to maintain a competitive edge.
Key Responsibilities:
Qualifications:
This is a significant opportunity to lead and grow within the vibrant hospitality sector, benefiting from a flexible working arrangement. If you are a seasoned hospitality professional with a passion for delivering outstanding guest experiences, we invite you to apply. Your management skills will be crucial for our establishments near Thika, Kiambu, KE , ensuring operational excellence.
As a Senior Operations Manager, you will lead and motivate operational teams, manage budgets, and develop strategies to enhance profitability and guest satisfaction. Your expertise in hospitality management, food and beverage operations, and customer service will be essential. You will work closely with department heads to ensure seamless coordination across all aspects of the guest journey, from booking to check-out, and implement best practices to maintain a competitive edge.
Key Responsibilities:
- Oversee all aspects of daily operations for assigned hospitality properties.
- Develop and implement operational policies and procedures to ensure quality and efficiency.
- Manage and mentor on-site operational teams, fostering a positive and productive work environment.
- Control operational costs, manage budgets, and identify opportunities for revenue enhancement.
- Ensure exceptional guest satisfaction through proactive service and problem resolution.
- Monitor and maintain high standards for cleanliness, safety, and compliance.
- Collaborate with marketing and sales teams to drive business growth.
- Conduct regular inspections of facilities and services to ensure quality standards are met.
- Manage inventory and vendor relationships for operational supplies.
- Analyze operational data and prepare performance reports for senior management.
- Develop and implement training programs for staff to enhance service delivery.
- Stay updated on industry trends and best practices in hospitality management.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of progressive experience in hospitality operations management.
- Proven track record in managing multiple hospitality outlets or departments.
- Strong understanding of F&B operations, front desk management, and housekeeping standards.
- Excellent leadership, communication, and interpersonal skills.
- Financial acumen and experience in budget management and P&L analysis.
- Proficiency in hospitality management software.
- Ability to work effectively in a fast-paced, dynamic environment.
- Strong problem-solving and decision-making skills.
- Willingness to travel to different locations for on-site management as required by the hybrid model.
This is a significant opportunity to lead and grow within the vibrant hospitality sector, benefiting from a flexible working arrangement. If you are a seasoned hospitality professional with a passion for delivering outstanding guest experiences, we invite you to apply. Your management skills will be crucial for our establishments near Thika, Kiambu, KE , ensuring operational excellence.
This advertiser has chosen not to accept applicants from your region.
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