What Jobs are available for Hospitality in Ruiru?
Showing 834 Hospitality jobs in Ruiru
Hospitality Trainer
Posted today
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Job Description
Career Opportunity at James Flavian College of Business & Technology
We are excited to announce that we are hiring a
Hospitality Trainer
to join our academic team. This role is ideal for a passionate hospitality professional with a drive to mentor and shape the future of the industry.
What we're looking for:
Diploma/Degree in Hospitality / Hotel & Restaurant Management
2–4 years' industry experience
Strong communication & training skills
KSTVET Certification (an added advantage)
Send your CV to
Deadline:
29th September 2025
Join us in delivering education that is
purposeful, impactful, and industry-relevant
.
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0
Operations Manager - Hospitality
Posted 2 days ago
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Job Description
Our client, a prominent player in the hospitality sector, is looking for a dynamic and experienced Operations Manager to oversee their operations. This is a fully remote position, enabling you to manage and optimize operations from any location within Kenya. The ideal candidate will be responsible for ensuring the smooth and efficient day-to-day running of all operational aspects, driving service excellence, and achieving business objectives. You will play a key role in developing and implementing operational strategies, managing budgets, and leading teams to deliver exceptional guest experiences. This role requires a deep understanding of hospitality management, including front office, housekeeping, food and beverage, and event management. The successful candidate will possess strong leadership, problem-solving, and financial management skills. You will be tasked with improving operational efficiency, controlling costs, and enhancing guest satisfaction. This is a challenging yet rewarding opportunity for a seasoned hospitality professional to make a significant impact. You will work closely with various departments to ensure seamless coordination and communication. The ability to analyze operational data, identify areas for improvement, and implement effective solutions is crucial. The role demands excellent organizational skills and the capacity to manage multiple priorities in a fast-paced environment. We are seeking an individual who is passionate about delivering outstanding service and fostering a positive team culture, even in a remote setting. Your strategic insights will be vital in driving the continued success and growth of the company.
Responsibilities:
Responsibilities:
- Oversee daily operations to ensure efficiency and service quality.
- Develop and implement operational strategies to achieve business goals.
- Manage budgets, control costs, and optimize resource allocation.
- Lead and motivate operational teams to deliver exceptional guest experiences.
- Ensure compliance with health, safety, and sanitation standards.
- Monitor customer satisfaction and implement measures for improvement.
- Manage inventory and procurement processes for operational supplies.
- Collaborate with sales and marketing teams to drive revenue growth.
- Analyze operational performance data and identify areas for enhancement.
- Implement new policies and procedures to improve operational effectiveness.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in operations management within the hospitality industry.
- Proven experience managing remote teams or operations.
- Strong knowledge of hotel operations, including front desk, housekeeping, and F&B.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in financial management and budgeting.
- Strong problem-solving and decision-making abilities.
- Experience with property management systems (PMS) is a plus.
- Ability to adapt to changing priorities and work effectively under pressure.
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1
Hospitality Operations Manager
Posted 2 days ago
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Job Description
Our client is seeking a seasoned and dynamic Hospitality Operations Manager to lead and optimize their service delivery within a fully remote framework. This pivotal role focuses on overseeing and enhancing the operational efficiency and guest experience across various hospitality ventures managed by the client. You will be responsible for developing and implementing strategic operational plans, setting service standards, and ensuring the consistent delivery of high-quality guest experiences. Key responsibilities include managing budgets, controlling costs, optimizing resource allocation, and driving revenue growth initiatives. You will work closely with on-site teams (virtually), providing guidance on operational best practices, staff training, and performance management. This position requires a deep understanding of hotel management, food and beverage operations, event planning, and customer service excellence. You will analyze operational data, identify areas for improvement, and implement effective solutions. Strong leadership, communication, and problem-solving skills are essential, particularly for motivating and guiding remote and on-site teams. The ability to adapt to diverse operational challenges and maintain high standards in a distributed environment is crucial. The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with at least 7 years of progressive experience in hospitality management. Previous experience in a senior operational role, with a proven track record of success in driving profitability and guest satisfaction, is required. This is a unique remote opportunity to make a significant impact on the hospitality sector, supporting operations that may involve facilities in and around Thika, Kiambu, KE .
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2
Remote Hospitality and Tourism Consultant
Posted 2 days ago
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Job Description
Our client is seeking an experienced and visionary Remote Hospitality and Tourism Consultant to advise on strategic development and operational excellence within the sector. This fully remote position allows you to leverage your expertise from any location, providing critical insights and recommendations to businesses in the hospitality and tourism industry. You will play a key role in shaping innovative solutions and driving growth for our clients. We are dedicated to a productive and collaborative remote working model.
Responsibilities:
Responsibilities:
- Conduct comprehensive market research and analysis within the hospitality and tourism sectors.
- Develop strategic business plans and operational models for hotels, resorts, and tourism enterprises.
- Advise on service standards, customer experience enhancement, and operational efficiency.
- Identify opportunities for market expansion, product development, and revenue generation.
- Provide guidance on marketing strategies, branding, and digital presence.
- Assist clients in navigating industry regulations and sustainability practices.
- Develop and deliver presentations and reports to clients and stakeholders.
- Foster strong client relationships and provide ongoing support and guidance.
- Analyze financial performance and recommend cost-saving measures or investment opportunities.
- Stay updated on global tourism trends, consumer behavior, and technological advancements.
- Bachelor's or Master's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Extensive experience (7+ years) in the hospitality and tourism industry, with a proven track record of success.
- Deep understanding of hotel operations, travel trends, and market dynamics.
- Strong analytical, strategic planning, and problem-solving skills.
- Excellent communication, presentation, and interpersonal skills.
- Ability to conduct thorough research and develop data-driven recommendations.
- Proficiency in relevant software and tools for analysis and reporting.
- Demonstrated ability to work independently and manage client projects remotely.
- A passion for innovation and a commitment to driving positive change in the industry.
- Flexibility to adapt to diverse client needs and project scopes.
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3
Remote Customer Experience Manager (Hospitality)
Posted 2 days ago
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Job Description
Our client is seeking a passionate and experienced Remote Customer Experience Manager to lead and enhance guest satisfaction within the hospitality sector. This is a fully remote position, allowing you to manage and improve guest journeys from anywhere. You will be responsible for developing and implementing strategies that ensure exceptional service delivery, foster guest loyalty, and drive positive reviews. The ideal candidate has a deep understanding of hospitality operations and a proven ability to create outstanding customer experiences. You will analyze guest feedback, identify areas for improvement, and implement innovative solutions to elevate service standards. Key responsibilities include developing customer service protocols, training remote staff on service excellence, managing online reputation and review platforms, and acting as a key liaison between guests and operational teams. You will also be involved in creating personalized guest experiences and resolving complex service issues with empathy and efficiency. This role requires exceptional interpersonal and communication skills, meticulous attention to detail, and a proactive approach to problem-solving. You will work closely with management to align customer experience initiatives with overall business objectives. This is an exciting opportunity to make a significant impact on guest satisfaction and brand reputation within a leading hospitality group that embraces remote work. Your insights and leadership will be crucial in maintaining high service standards and driving guest loyalty. While the role is fully remote, a connection or understanding of the hospitality landscape relevant to Ruiru, Kiambu, KE would be advantageous.
Responsibilities:
Responsibilities:
- Develop and implement customer experience strategies to enhance guest satisfaction.
- Monitor and analyze guest feedback from various channels (surveys, reviews, social media).
- Develop and deliver remote training programs for staff on customer service best practices.
- Manage online reputation and respond to reviews across platforms like TripAdvisor and Google.
- Resolve escalated guest issues with professionalism, empathy, and efficiency.
- Identify trends in guest feedback and recommend service improvements.
- Create and implement initiatives for personalized guest experiences.
- Collaborate with operational teams to ensure consistent service delivery.
- Stay updated on industry trends and best practices in customer experience management.
- Report on key customer experience metrics and performance indicators.
- Proven experience in a customer experience or guest relations role within the hospitality industry.
- Demonstrable success in improving customer satisfaction scores.
- Strong understanding of hospitality operations and service standards.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Experience with online reputation management tools and strategies.
- Ability to work independently, manage time effectively, and lead remote teams.
- Proficiency in CRM systems and customer feedback platforms.
- A passion for delivering exceptional service and creating memorable experiences.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
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4
Guest Relations Manager - Hospitality
Posted 2 days ago
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Job Description
Our client, a distinguished hospitality establishment renowned for its exceptional service, is seeking a dynamic and customer-focused Guest Relations Manager. This on-site role, located in the vibrant **Ruiru, Kiambu, KE** area, is integral to ensuring an unparalleled guest experience. The Guest Relations Manager will be responsible for overseeing all guest interactions, resolving concerns promptly and effectively, and proactively identifying opportunities to enhance guest satisfaction. The ideal candidate will possess exceptional interpersonal skills, a keen eye for detail, and a passion for service excellence. You will lead a team of front-desk and concierge staff, setting high standards for professionalism and attentiveness. This role requires a hands-on approach, a positive attitude, and the ability to anticipate guest needs. You will be the embodiment of our client's commitment to creating memorable stays for every visitor.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Manage and lead the front desk, concierge, and guest services teams to ensure seamless operations.
- Oversee guest arrivals and departures, ensuring efficient check-in and check-out processes.
- Handle guest inquiries, requests, and complaints with professionalism, empathy, and efficiency.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Proactively identify and address potential guest issues before they arise.
- Coordinate with various hotel departments (e.g., housekeeping, F&B, maintenance) to ensure guest needs are met.
- Maintain a high standard of product knowledge of the hotel's services, amenities, and local attractions.
- Collect and analyze guest feedback to identify areas for improvement.
- Assist in training and development of guest-facing staff to uphold service standards.
- Ensure the overall ambiance and presentation of the lobby and public areas meet the highest standards.
Qualifications:
- Diploma or Bachelor's degree in Hospitality Management, Tourism, or a related field.
- Minimum of 5 years of experience in guest services or front office management within the hospitality industry.
- Proven track record of delivering exceptional customer service.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving abilities and conflict resolution skills.
- Proficiency in hotel management software (PMS) and standard office applications.
- A polished and professional appearance.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A genuine passion for hospitality and a commitment to exceeding guest expectations.
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5
Remote Hospitality Brand Ambassador
Posted 2 days ago
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Job Description
Our client, a fast-growing global hospitality brand, is seeking an enthusiastic and customer-centric Remote Hospitality Brand Ambassador. This is a fully remote position, offering flexibility and the opportunity to represent an exciting brand from anywhere. You will be the primary point of contact for potential and existing customers, providing exceptional service and information about our client's offerings. Your role will involve engaging with customers across various digital platforms, including social media, email, and live chat, to build brand loyalty and drive bookings. You will respond to inquiries, resolve issues, and gather feedback to contribute to service improvement. The ideal candidate has a passion for hospitality, outstanding communication skills, and a knack for creating positive customer experiences. You will be responsible for understanding and articulating the unique value propositions of our client's diverse portfolio of accommodations and services. Developing and maintaining relationships with key influencers and partners in the travel and hospitality sector may also be part of your duties. This role requires a proactive approach to customer engagement and a keen eye for detail. You will work closely with the marketing and customer support teams to ensure a seamless customer journey. A strong understanding of the travel industry and current market trends is beneficial. This remote position is perfect for individuals who are self-motivated, organized, and thrive in a virtual team environment. We are looking for someone who can embody the brand's spirit and deliver outstanding service, contributing to its continued success and expansion in the tourism market. Your ability to connect with people and create memorable interactions will be key to your success.
Responsibilities:
Qualifications:
Responsibilities:
- Serve as the primary point of contact for customer inquiries via digital channels.
- Provide detailed information about hospitality services, amenities, and promotions.
- Build and maintain strong relationships with customers and partners.
- Address customer concerns and resolve issues promptly and professionally.
- Gather customer feedback to identify areas for service enhancement.
- Represent the brand positively and consistently across all interactions.
- Collaborate with marketing and sales teams on customer engagement initiatives.
- Stay informed about industry trends and competitor activities.
- Contribute to the development of customer service standards and best practices.
Qualifications:
- Proven experience in customer service, hospitality, or a related field.
- Exceptional interpersonal and communication skills, both written and verbal.
- Strong understanding of customer service principles and best practices.
- Familiarity with digital communication tools and platforms.
- Ability to work independently and manage time effectively in a remote setting.
- Passion for the hospitality and tourism industry.
- Problem-solving skills and a customer-centric approach.
- High school diploma or equivalent; Bachelor's degree preferred.
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6
Remote Hospitality Revenue Manager
Posted 2 days ago
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Job Description
Our client is looking for a talented and strategic Remote Hospitality Revenue Manager to spearhead revenue optimization across their diverse portfolio of properties. In this fully remote role, you will be instrumental in maximizing room revenue and profitability by developing and implementing dynamic pricing strategies, managing inventory, and analyzing market trends. You will leverage data analytics tools to forecast demand, identify revenue opportunities, and recommend pricing adjustments to ensure competitive positioning. This position requires a thorough understanding of the hospitality industry, including booking engines, property management systems (PMS), and distribution channels. Your responsibilities will include conducting competitive market analysis, setting room rates, and developing promotional packages. You will work closely with sales and marketing teams to align revenue strategies with broader business objectives. A key part of this role involves creating detailed reports and presentations on revenue performance, occupancy rates, and average daily rates (ADR) for senior management. You must be adept at managing multiple data sources and translating complex information into actionable insights. The ideal candidate will have a proven ability to drive revenue growth in challenging market conditions. Excellent communication and interpersonal skills are essential for effective collaboration with on-site teams and remote stakeholders. You should be self-motivated, detail-oriented, and possess a strong analytical mindset. Experience with hotel revenue management software is a significant advantage. This is an exciting opportunity for a results-driven professional to significantly impact the financial success of our client's hospitality ventures from the comfort of their home office. We seek individuals who are passionate about the industry and possess a keen eye for financial performance and strategic planning. Your ability to adapt to changing market dynamics and proactively identify new revenue streams will be crucial for success in this role.
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7
Remote Hospitality Experience Manager
Posted 2 days ago
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Job Description
Join a pioneering hospitality group as a Remote Hospitality Experience Manager, revolutionizing guest services from the comfort of your home. This position is entirely remote, designed for individuals who excel in customer service and operational oversight within the hospitality sector. You will be responsible for enhancing the overall guest experience across multiple properties, focusing on service excellence, operational efficiency, and innovative guest engagement strategies. Your duties will encompass developing and implementing service standards, training remote staff on best practices, monitoring guest feedback across various platforms, and proactively addressing service issues. You will also collaborate with property managers to ensure seamless operations, manage online reputation, and identify opportunities for service improvement and innovation. This role requires a deep understanding of the hospitality industry, with a keen eye for detail and a passion for delivering exceptional guest satisfaction. The ability to lead and motivate remote teams, coupled with strong problem-solving skills, is crucial. You will leverage technology to manage operations, communicate with teams, and analyze performance metrics. A Bachelor's degree in Hospitality Management, Business Administration, or a related field, along with a minimum of 6 years of progressive experience in hotel management or guest services, is required. Excellent communication, negotiation, and conflict resolution skills are paramount. The ideal candidate is self-disciplined, highly organized, and adept at working independently in a remote setting. Experience with hotel management software and online booking platforms is essential. If you are passionate about creating memorable guest experiences and thrive in a challenging, forward-thinking remote environment, this opportunity based remotely serving operations near Thika, Kiambu, KE , is for you.
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