306 Hospitality Staff jobs in Ngong
Remote Hospitality Guest Services Lead
00200 Ngong
KES55000 Annually
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Posted 2 days ago
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Job Description
Our client is looking for an experienced and guest-focused Remote Hospitality Guest Services Lead to oversee and enhance the guest experience for their diverse clientele. This is a fully remote position, enabling you to contribute to exceptional service standards from any location. You will be responsible for managing inbound guest inquiries via phone, email, and online platforms, addressing concerns, and resolving issues promptly and efficiently. Your role will involve coordinating with various internal departments to ensure seamless guest experiences, from booking to post-stay feedback. A key aspect of this position is developing and implementing strategies to improve guest satisfaction and loyalty. You will also train and mentor remote guest service agents, ensuring they adhere to the highest service standards. The ideal candidate possesses outstanding interpersonal and communication skills, a strong understanding of the hospitality industry, and a proven ability to handle challenging situations with grace and professionalism. Proficiency with property management systems (PMS) and customer relationship management (CRM) software is highly desirable. This role requires excellent organizational skills, the ability to multitask effectively in a fast-paced environment, and a genuine passion for service excellence. This opportunity allows you to leverage your hospitality expertise in a flexible, remote work setting, contributing significantly to guest satisfaction. The role supports guest services related to properties nearRuiru, Kiambu, KE , but is a fully remote position.
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0
Hospitality Operations Manager
00200 Ongata Rongai, Rift Valley
KES150000 Annually
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Posted 2 days ago
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Our client, a distinguished player in the hospitality sector, is seeking an experienced and dynamic Hospitality Operations Manager to oversee daily operations and ensure exceptional guest experiences. This role requires a strategic leader adept at managing staff, optimizing operational efficiency, and upholding the highest standards of service. You will be responsible for leading teams across various departments, including food and beverage, front desk, and housekeeping, ensuring seamless service delivery. The ideal candidate will possess a strong understanding of hospitality management principles, excellent problem-solving skills, and a passion for guest satisfaction. Your role will involve developing and implementing operational strategies, managing budgets, and monitoring key performance indicators to drive profitability and service excellence. The ability to train and motivate staff, foster a positive work environment, and resolve guest issues effectively is paramount. This position demands strong leadership qualities, excellent communication skills, and a hands-on approach to management. You will also play a key role in implementing new initiatives and ensuring compliance with health and safety regulations. We are looking for an individual committed to driving excellence and enhancing the reputation of our establishment through superior operational management. This role offers a blend of on-site leadership and remote strategic planning, providing a dynamic work experience.
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1
Hospitality Operations Director
70100 Abothuguchi West
KES5500000 Annually
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Posted 2 days ago
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Our client, a prominent name in the hospitality and tourism industry, is looking for an experienced and dynamic Hospitality Operations Director to join their team in a fully remote capacity. This executive-level position will oversee the strategic direction and operational excellence of their diverse hospitality ventures. You will be responsible for developing and implementing operational strategies that enhance guest satisfaction, drive revenue growth, and ensure profitability across all properties or services. This includes setting performance benchmarks, developing operational budgets, and managing key performance indicators (KPIs). You will lead and mentor a team of hospitality professionals, fostering a culture of exceptional service, innovation, and continuous improvement. Your responsibilities will extend to overseeing all aspects of operations, including accommodation, food and beverage, event management, and customer service, ensuring adherence to the highest industry standards. You will identify opportunities for expansion and diversification, conducting market analysis and feasibility studies to support strategic decisions. Effective stakeholder management, including relationships with investors, partners, and regulatory bodies, will be a critical component of this role. The ideal candidate will possess a minimum of 10 years of progressive experience in hospitality management, with a significant portion in senior leadership roles. A deep understanding of the global tourism market, operational best practices, and financial management is essential. Exceptional leadership, strategic thinking, and problem-solving skills are required to navigate the complexities of managing a diverse hospitality portfolio. A proven ability to drive operational efficiency, implement innovative service solutions, and deliver outstanding guest experiences is paramount. A degree in Hospitality Management, Business Administration, or a related field is highly desirable. This role offers a unique opportunity to lead and shape the future of a reputable hospitality brand from anywhere in the world.
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2
Remote Hospitality Manager
00900 Ngong
KES85000 Monthly
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Posted 2 days ago
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Our client, a prominent player in the hospitality and tourism sector, is seeking an experienced and innovative Remote Hospitality Manager to oversee and enhance their guest experiences and operational efficiency. This is a unique, fully remote opportunity, perfect for a seasoned professional looking to leverage their expertise without geographical constraints. You will be responsible for developing and implementing strategies that elevate service standards, drive customer satisfaction, and optimize operational workflows across various hospitality touchpoints. The ideal candidate possesses a deep understanding of the hospitality industry, exceptional leadership qualities, and a proven ability to manage diverse teams and projects remotely.
Your core responsibilities will include designing and refining guest service protocols, ensuring consistent delivery of high-quality experiences. You will analyze customer feedback and market trends to identify areas for improvement and innovation in service delivery. This role involves managing operational budgets, controlling costs, and maximizing revenue through strategic initiatives. You will oversee the development and implementation of training programs for hospitality staff, fostering a culture of excellence and professionalism. Collaborating with marketing and sales teams to develop promotional strategies and enhance brand reputation will be a key aspect. The Hospitality Manager will also be involved in technology adoption, exploring and implementing tools that streamline operations and improve guest engagement. Vendor management and negotiation to secure favorable contracts for supplies and services will be crucial. You will ensure compliance with health, safety, and hygiene regulations across all operations. This position requires exceptional communication and interpersonal skills to effectively engage with stakeholders remotely, including staff, clients, and partners. The successful candidate must be a strategic thinker with strong analytical skills and the ability to drive performance in a virtual environment. This role supports operations connected to Ruiru, Kiambu, KE , requiring a proactive approach to managing a complex and guest-centric business from afar. Our client is committed to delivering unparalleled experiences.
Your core responsibilities will include designing and refining guest service protocols, ensuring consistent delivery of high-quality experiences. You will analyze customer feedback and market trends to identify areas for improvement and innovation in service delivery. This role involves managing operational budgets, controlling costs, and maximizing revenue through strategic initiatives. You will oversee the development and implementation of training programs for hospitality staff, fostering a culture of excellence and professionalism. Collaborating with marketing and sales teams to develop promotional strategies and enhance brand reputation will be a key aspect. The Hospitality Manager will also be involved in technology adoption, exploring and implementing tools that streamline operations and improve guest engagement. Vendor management and negotiation to secure favorable contracts for supplies and services will be crucial. You will ensure compliance with health, safety, and hygiene regulations across all operations. This position requires exceptional communication and interpersonal skills to effectively engage with stakeholders remotely, including staff, clients, and partners. The successful candidate must be a strategic thinker with strong analytical skills and the ability to drive performance in a virtual environment. This role supports operations connected to Ruiru, Kiambu, KE , requiring a proactive approach to managing a complex and guest-centric business from afar. Our client is committed to delivering unparalleled experiences.
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3
Operations Manager - Hospitality
00202 Ongata Rongai, Rift Valley
KES120000 Annually
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Posted 2 days ago
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Our client, a premier hospitality establishment renowned for its exceptional guest experience and upscale amenities, is actively seeking a highly skilled and motivated Operations Manager. This role is based on-site at their prestigious location and is crucial for overseeing the day-to-day operational efficiency and service excellence of the entire establishment. You will be responsible for managing various departments, including front office, food & beverage, housekeeping, and guest services, ensuring seamless coordination and the highest standards of customer satisfaction. The ideal candidate will possess a deep understanding of hospitality operations, a proven ability to lead and inspire diverse teams, and a strong focus on service quality and financial performance. Your key responsibilities will include:
- Directing and supervising all operational departments to ensure smooth and efficient service delivery.
- Developing and implementing operational policies and procedures to enhance guest satisfaction and streamline workflows.
- Managing departmental budgets, controlling costs, and identifying opportunities for revenue enhancement.
- Recruiting, training, and developing a high-performing team of hospitality professionals.
- Ensuring compliance with all health, safety, and hygiene standards.
- Resolving guest complaints and concerns promptly and effectively, maintaining a high level of guest satisfaction.
- Collaborating with marketing and sales teams to develop and execute strategies that drive business growth.
- Monitoring operational performance through key metrics and implementing corrective actions as needed.
- Maintaining relationships with suppliers and vendors to ensure the availability of quality products and services.
- Upholding the establishment's brand standards and ensuring a consistently positive guest experience.
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4
Regional Hospitality Manager
30302 Abothuguchi West
KES1700000 Annually
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Posted 2 days ago
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Our client is seeking a dynamic and experienced Regional Hospitality Manager to oversee a portfolio of properties in the Garissa region. This role requires a strong leader with a proven track record in hotel management, operations, and guest services. You will be responsible for ensuring exceptional standards of service, maximizing revenue, managing operational efficiency, and fostering a positive work environment across multiple hospitality establishments. The ideal candidate will have a deep understanding of the hospitality industry, excellent financial acumen, and strong people management skills.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee the day-to-day operations of assigned hotels, ensuring adherence to brand standards and company policies.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Manage budgets, control costs, and drive revenue growth through effective sales and marketing initiatives.
- Recruit, train, and develop high-performing hotel teams.
- Conduct regular property inspections and implement necessary improvements.
- Ensure compliance with health, safety, and sanitation regulations.
- Build and maintain strong relationships with local authorities, suppliers, and community stakeholders.
- Monitor industry trends and competitor activities to identify opportunities and threats.
- Develop and manage operational plans, ensuring optimal resource allocation.
- Handle escalated guest complaints and resolve issues promptly and professionally.
- Prepare regular performance reports for senior management, highlighting key metrics and strategic recommendations.
- Foster a culture of service excellence and continuous improvement across all managed properties.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel management, with at least 3 years in a regional or multi-unit management role.
- Demonstrated success in driving revenue growth and managing profitability.
- Strong knowledge of hotel operations, including front office, housekeeping, food & beverage, and sales & marketing.
- Excellent leadership, team-building, and motivational skills.
- Proficiency in hotel management software and financial reporting tools.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Ability to travel frequently within the assigned region.
- A strong understanding of the local hospitality market is advantageous.
- Commitment to maintaining high standards of service and operational excellence.
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5
Remote Guest Services Manager
30100 Abothuguchi West
KES250000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking an experienced and highly organized Remote Guest Services Manager to oversee operations within the Hospitality & Tourism sector. This position is entirely remote, allowing you to manage guest experiences and support teams from anywhere. You will be responsible for ensuring exceptional guest satisfaction, managing online reputation, and optimizing service delivery across various platforms. The ideal candidate will have a strong background in hospitality management, excellent communication skills, and a passion for delivering outstanding customer service.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Manage and respond to guest inquiries, feedback, and complaints via multiple communication channels (email, chat, phone).
- Supervise and train remote guest service agents, fostering a positive and productive team environment.
- Monitor online reviews and social media channels, responding professionally and promptly.
- Analyze guest feedback data to identify trends and areas for improvement.
- Collaborate with operational teams to resolve guest issues and ensure seamless service delivery.
- Develop and maintain service standards and operational procedures.
- Manage booking systems and ensure accuracy of information.
- Plan and execute special guest programs or promotions.
- Track key performance indicators (KPIs) for guest services and report on performance.
- Stay updated on industry best practices and emerging trends in guest experience management.
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Proven experience in a guest services or management role within the hospitality industry.
- Demonstrated ability to manage remote teams effectively.
- Excellent understanding of customer service principles and best practices.
- Strong communication, interpersonal, and problem-solving skills.
- Proficiency in using CRM systems, booking platforms, and online review management tools.
- Ability to multitask and manage priorities in a fast-paced environment.
- A proactive approach to identifying and resolving guest issues.
- Tech-savviness and comfort with remote collaboration tools.
- Fluency in English; additional languages are a plus.
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6
Remote Hospitality Operations Manager
00200 Ongata Rongai, Rift Valley
KES120000 Annually
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Posted today
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Job Description
Our client, a leading name in the hospitality sector, is looking for a dedicated and experienced Remote Hospitality Operations Manager to oversee and optimize their service delivery. This is a 100% remote position, providing a unique opportunity to manage operations from any location. You will be responsible for ensuring the highest standards of guest experience, service quality, and operational efficiency across multiple properties. Your duties will include developing and implementing operational policies and procedures, managing budgets, monitoring performance metrics, and driving initiatives to enhance guest satisfaction and loyalty. You will also lead and motivate remote operational teams, provide training, and conduct performance reviews. Strong leadership, communication, and problem-solving skills are essential, as is the ability to adapt to changing market demands and guest expectations. Experience with hotel management software and online travel agencies (OTAs) is highly desirable. You will work closely with various departments, including sales, marketing, and finance, to achieve organizational goals. This role requires a strategic thinker with a proven track record in hospitality management, particularly in remote or distributed team leadership. You will be expected to analyze operational data, identify areas for improvement, and implement effective solutions to streamline processes and enhance profitability. If you are passionate about delivering exceptional hospitality experiences and excel in a remote work environment, this is the perfect opportunity for you. This role, though originating from **Ongata Rongai, Kajiado, KE**, is a fully remote position, allowing you to work from your preferred location.
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7
Senior Hospitality Operations Manager
00100 Abothuguchi West
KES360000 Annually
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Posted today
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Job Description
Our client is seeking a seasoned and dynamic Senior Hospitality Operations Manager to lead and optimize operations for their establishments. This is a fully remote position, requiring a highly organized and proactive individual capable of managing diverse teams and ensuring exceptional guest experiences from a distance. As a remote-first organization, we are dedicated to empowering our employees with the flexibility to work from anywhere.
Responsibilities:
Responsibilities:
- Oversee day-to-day operations of multiple hospitality venues, ensuring adherence to quality standards and brand protocols.
- Develop and implement operational strategies to enhance efficiency, profitability, and guest satisfaction.
- Manage budgets, control costs, and optimize resource allocation.
- Recruit, train, and mentor operational staff, fostering a positive and high-performing team culture.
- Ensure compliance with health, safety, and hygiene regulations.
- Develop and implement service standards to deliver consistent, high-quality guest experiences.
- Manage vendor relationships and negotiate contracts.
- Analyze operational data and key performance indicators (KPIs) to identify areas for improvement.
- Implement technology solutions to streamline operations and enhance guest services.
- Handle guest complaints and resolve issues effectively to maintain customer loyalty.
- Collaborate with marketing and sales teams to drive business growth.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in hospitality management, with a proven track record in operations.
- Demonstrated experience in managing multiple venues or large-scale hospitality operations.
- Strong understanding of hotel operations, food and beverage management, and guest services.
- Excellent financial acumen, including budgeting, forecasting, and cost control.
- Exceptional leadership, communication, and interpersonal skills.
- Proficiency in property management systems (PMS) and other relevant hospitality software.
- Ability to thrive in a fast-paced, remote work environment and make sound decisions independently.
- Proven ability to motivate and develop teams.
- Knowledge of current trends in the hospitality industry.
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8
Remote Hospitality Operations Manager
00100 Abothuguchi West
KES180000 Annually
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Posted today
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Job Description
Our client is seeking a dedicated and experienced Hospitality Operations Manager to oversee and optimize the operational aspects of their various hospitality ventures. This is a fully remote position, allowing you to manage operations from anywhere. The ideal candidate will have a deep understanding of the hospitality industry, with a proven ability to drive efficiency, maintain high standards of service, and manage resources effectively. You will be responsible for developing and implementing operational strategies, managing budgets, ensuring compliance with health and safety regulations, and leading teams to deliver exceptional guest experiences. Your role will involve analyzing operational performance, identifying areas for improvement, and implementing best practices across departments such as F&B, housekeeping, and front office. Strong leadership, problem-solving, and communication skills are essential, particularly in managing a remote workforce and liaising with on-site staff. You will work closely with management to align operational goals with overall business strategy.
Responsibilities:
Responsibilities:
- Develop and implement efficient operational procedures and standards across all hospitality departments.
- Oversee day-to-day operations, ensuring smooth service delivery and guest satisfaction.
- Manage operational budgets, control costs, and identify opportunities for revenue enhancement.
- Ensure compliance with all health, safety, and sanitation regulations.
- Lead, train, and motivate operational teams, fostering a culture of excellence and continuous improvement.
- Monitor and analyze operational performance metrics, reporting on key findings and recommending improvements.
- Collaborate with sales and marketing teams to support promotional activities and events.
- Manage inventory and procurement processes for operational supplies.
- Develop and maintain strong relationships with suppliers and service providers.
- Resolve guest complaints and operational issues promptly and professionally.
- Implement technology solutions to enhance operational efficiency.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of progressive experience in hospitality operations management, with a strong track record of success.
- In-depth knowledge of hotel and restaurant operations, including F&B, housekeeping, front desk, and event management.
- Proven experience in budget management, cost control, and financial analysis within the hospitality sector.
- Excellent leadership, team management, and motivational skills.
- Strong understanding of health, safety, and sanitation standards.
- Exceptional problem-solving, decision-making, and conflict-resolution abilities.
- Outstanding communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
- Proficiency in hotel management software and operational tools.
- Ability to work independently and manage complex operations remotely.
This advertiser has chosen not to accept applicants from your region.
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