What Jobs are available for Hospitality Staff in Ngong?
Showing 920 Hospitality Staff jobs in Ngong
Boutique Hotel General Manager - Remote Support
Posted 1 day ago
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Job Description
Our client is seeking a dynamic and experienced General Manager to oversee the operations of a luxury boutique hotel, with a focus on remote management and support. This is a fully remote position, allowing you to leverage your expertise from anywhere in Kenya. The General Manager will be responsible for ensuring the highest standards of guest service, operational efficiency, and profitability. Your role will involve strategic planning, financial management, staff leadership, and marketing initiatives. You will work closely with on-site teams to implement service standards, manage budgets, control costs, and drive revenue growth. A key aspect of this role will be to remotely monitor hotel performance, analyze operational data, and implement improvements. The ideal candidate will have a strong background in hospitality management, with proven experience in hotel operations, particularly in boutique or luxury settings. Excellent leadership, communication, and interpersonal skills are paramount, as is a deep understanding of the hospitality industry, customer service best practices, and financial management. You should be adept at using technology for remote management and possess strong analytical and problem-solving skills. The ability to motivate and guide a team from a distance, while ensuring a seamless guest experience, is crucial. This is an exceptional opportunity to lead and innovate within the hospitality sector remotely, supporting a premier establishment in **Ruiru, Kiambu, KE**.
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Head Chef - Boutique Catering Service
Posted 1 day ago
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Job Description
Our client is seeking an exceptional and creative Head Chef to lead their gourmet catering service, operating entirely remotely. This role is ideal for a culinary artist with a passion for creating unforgettable dining experiences and a flair for innovative menu development. You will be responsible for conceptualizing and executing exquisite menus for a variety of events, from intimate gatherings to large-scale functions, ensuring the highest standards of quality, presentation, and taste. The Head Chef will manage all aspects of kitchen operations, including ingredient sourcing, inventory management, cost control, and maintaining impeccable hygiene standards. You will lead and mentor a team of talented culinary professionals, fostering a collaborative and high-performance kitchen environment. Key responsibilities include developing unique culinary concepts, adapting menus to client preferences and dietary requirements, and ensuring efficient and timely preparation and delivery of all dishes. The ability to innovate with seasonal ingredients and stay ahead of culinary trends is crucial. This fully remote position requires a candidate who is highly organized, detail-oriented, and possesses outstanding leadership and communication skills. You will have the autonomy to shape the culinary direction of the business and build its reputation for excellence.
Responsibilities:
Responsibilities:
- Design and develop innovative and diverse menus for various catering events.
- Oversee all aspects of culinary operations, ensuring exceptional quality and presentation.
- Manage kitchen staff, providing training, guidance, and performance evaluations.
- Source high-quality ingredients and maintain optimal inventory levels.
- Implement and enforce strict food safety and hygiene standards.
- Control food costs and manage kitchen budgets effectively.
- Collaborate with clients to understand their specific needs and dietary restrictions.
- Ensure efficient preparation and timely delivery of all food orders.
- Stay current with culinary trends, techniques, and best practices.
- Contribute to the overall growth and success of the catering service.
- Culinary degree or equivalent professional training from a recognized institution.
- Minimum of 7 years of progressive experience in professional kitchens, with at least 3 years in a Head Chef or Executive Sous Chef role, preferably in catering.
- Proven ability to create exceptional and innovative menus.
- Strong understanding of food costing, inventory management, and budget control.
- Excellent leadership, team management, and communication skills.
- Proficiency in food safety and hygiene regulations.
- Creative flair and a passion for delivering outstanding culinary experiences.
- Ability to manage multiple projects and deadlines in a fast-paced environment.
- Experience in menu engineering and recipe development is essential.
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1
Senior Hospitality Operations Manager - Remote Support
Posted 1 day ago
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Job Description
Our client, a premier hospitality group, is seeking an experienced Senior Hospitality Operations Manager to provide remote strategic oversight and support. This is a 100% remote role, offering the flexibility to manage operations and drive excellence from anywhere. You will be instrumental in ensuring the highest standards of service, operational efficiency, and guest satisfaction across multiple properties. Your responsibilities will include developing and implementing operational policies, managing budgets, optimizing resource allocation, and fostering a culture of exceptional service delivery. You will collaborate closely with on-site management teams, providing guidance, training, and performance evaluations.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and implement standardized operational procedures and best practices across all managed properties.
- Monitor and analyze key performance indicators (KPIs) related to guest satisfaction, operational efficiency, and financial performance.
- Provide remote guidance and support to on-site hotel management teams, including staffing, training, and service standards.
- Oversee departmental budgets, cost control measures, and revenue management strategies.
- Ensure compliance with health, safety, and sanitation regulations.
- Lead initiatives to enhance the guest experience and drive customer loyalty.
- Conduct virtual property inspections and performance reviews.
- Manage relationships with vendors and suppliers, negotiating contracts to ensure cost-effectiveness.
- Develop and deliver training programs for staff on service excellence and operational procedures.
- Stay informed about industry trends, competitor activities, and emerging technologies in hospitality management.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 7 years of progressive experience in hotel operations management, with a proven track record in multi-property oversight.
- Strong understanding of hotel operations, including front office, housekeeping, F&B, and maintenance.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software and operational analytics tools.
- Demonstrated ability to manage budgets, control costs, and drive revenue.
- Strong problem-solving and decision-making abilities.
- Proven ability to work effectively in a remote setting and manage teams remotely.
- Commitment to delivering exceptional guest service and maintaining high operational standards.
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2
Remote Retail Sales Associate - Customer Experience Specialist
Posted 1 day ago
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Job Description
Our client is seeking a highly motivated and customer-centric Remote Retail Sales Associate to join their dynamic team. This is a fully remote, performance-driven role that requires a passion for connecting with customers and driving sales through virtual channels. You will be the primary point of contact for customers, providing exceptional service, answering inquiries, and guiding them through the purchase process.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Engage with customers via live chat, email, and phone to understand their needs and provide personalized product recommendations.
- Effectively communicate product features, benefits, and pricing, addressing any customer concerns or questions with professionalism and accuracy.
- Process customer orders, returns, and exchanges efficiently and accurately in our e-commerce platform.
- Achieve and exceed monthly sales targets by leveraging your product knowledge and sales acumen.
- Maintain a deep understanding of our product catalog, promotions, and company policies.
- Collaborate with the wider sales and support teams to share customer insights and improve service delivery.
- Troubleshoot and resolve customer issues promptly, escalating complex cases as needed to ensure customer satisfaction.
- Contribute to a positive and collaborative remote work environment by actively participating in team meetings and discussions.
- Stay updated on industry trends and best practices in remote customer service and sales.
- Maintain detailed and accurate customer records within the CRM system.
Qualifications:
- Proven experience in retail sales, customer service, or a related customer-facing role.
- Excellent verbal and written communication skills, with the ability to articulate information clearly and persuasively.
- Strong interpersonal skills and a genuine enthusiasm for helping customers.
- Proficiency in using online communication tools (e.g., Slack, Zoom) and e-commerce platforms.
- Ability to work independently and manage time effectively in a remote setting.
- A dedicated workspace with a stable internet connection is essential.
- High school diploma or equivalent; further education or certifications in sales or customer service are a plus.
- Demonstrated ability to meet sales targets.
- A proactive and problem-solving attitude.
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3
Retail Operations Analyst - Remote Support
Posted 1 day ago
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Job Description
Our client, a leading international retail chain, is looking for a meticulous and analytical Retail Operations Analyst to join their expanding, fully remote support team. This role is essential for enhancing the efficiency and profitability of our client's retail operations by analyzing sales data, identifying trends, and developing actionable insights. You will be responsible for creating performance reports, monitoring key operational metrics, and collaborating with regional managers to implement improvements. The ideal candidate possesses strong analytical skills, a thorough understanding of retail metrics, and proficiency in data analysis tools. You will play a key role in optimizing inventory management, improving customer experience, and driving sales performance across various store locations. This position requires a proactive and detail-oriented individual capable of managing complex data sets and delivering clear, concise recommendations in a remote setting. Key responsibilities include analyzing sales and customer data to identify opportunities for growth, developing forecasts and budgets, monitoring inventory turnover, and recommending strategies for sales optimization. You will also be involved in assessing the effectiveness of marketing campaigns and promotional activities. Experience with retail analytics software, point-of-sale (POS) systems, and business intelligence tools is highly desirable. A Bachelor's degree in Business Administration, Statistics, Economics, or a related field is required, along with at least 4 years of experience in retail analytics or operations. Strong Excel skills and familiarity with data visualization tools are a must. Excellent communication and presentation skills are crucial for effectively conveying insights and recommendations to stakeholders in a remote environment. This is an excellent opportunity to contribute to the strategic success of a major retail brand from a flexible, remote position.
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Senior Hotel Operations Manager - Luxury Boutique Hotels
Posted 1 day ago
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Job Description
Our client, a prestigious brand in the hospitality sector, is seeking a dynamic and experienced Senior Hotel Operations Manager. This is a fully remote position, offering the unique opportunity to oversee and optimize the operations of their luxury boutique hotels from anywhere in Kenya. You will be responsible for ensuring exceptional guest experiences, driving operational efficiency, and maintaining the highest standards of service excellence across all managed properties. The ideal candidate will possess a deep understanding of all hotel departments, including front office, housekeeping, food and beverage, and maintenance, with a particular focus on remote oversight and quality control. You will work closely with on-site management teams to implement strategic initiatives, manage budgets, and uphold the brand's reputation. Key responsibilities include developing and implementing operational policies and procedures, monitoring key performance indicators (KPIs) related to guest satisfaction, revenue, and cost control, and providing leadership and guidance to hotel general managers and their teams remotely. You will also be involved in recruitment, training, and talent development initiatives. A Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with a minimum of 8 years of progressive experience in hotel management, with a significant focus on operations, is required. Proven experience managing multiple properties or a large-scale hotel is highly desirable. Exceptional leadership, communication, problem-solving, and interpersonal skills are crucial for success in this remote role, requiring the ability to inspire and motivate teams from a distance. Our client offers a competitive salary, performance-based bonuses, and the opportunity to shape the operational success of their exclusive portfolio of hotels in a flexible remote setting. If you are a passionate hospitality leader dedicated to delivering unparalleled guest experiences, we encourage you to apply.
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5
Senior Hospitality Experience Designer - Luxury Resorts
Posted 1 day ago
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Job Description
Our client, a leading name in luxury hospitality, is seeking a visionary Senior Hospitality Experience Designer to create unforgettable guest journeys. This is a fully remote role, allowing you to contribute your creative expertise from anywhere. You will be responsible for conceptualizing and developing innovative guest experiences across various touchpoints within luxury resorts and boutique hotels. This position requires a deep understanding of customer-centric design, brand storytelling, and the ability to translate conceptual ideas into tangible, high-impact experiences. If you are passionate about creating exceptional moments and have a flair for design and service innovation, this remote opportunity is for you.
Key Responsibilities:
Key Responsibilities:
- Conceptualize, design, and develop unique and memorable guest experiences for luxury hospitality properties.
- Create detailed customer journey maps, service blueprints, and experience narratives.
- Collaborate closely with internal teams (operations, marketing, F&B) and external partners (architects, interior designers) to bring experiences to life.
- Conduct market research and trend analysis to identify opportunities for innovation in guest services.
- Develop brand-aligned guest touchpoints that enhance guest satisfaction and loyalty.
- Oversee the implementation of designed experiences, ensuring quality and consistency.
- Create compelling presentations and proposals to showcase design concepts to stakeholders.
- Act as a brand ambassador, ensuring all experiences reflect the client's luxury positioning.
- Develop training materials and guidelines for frontline staff to deliver exceptional service.
- Measure and analyze the impact of implemented experiences on guest feedback and business results.
- Stay updated on global trends in luxury hospitality, travel, and experiential design.
- Bachelor's degree in Hospitality Management, Design, Marketing, or a related field. A Master's degree is advantageous.
- Minimum of 6 years of experience in hospitality management, experience design, or a related creative field, with a focus on luxury brands.
- Demonstrated success in designing and implementing innovative guest experiences.
- Strong understanding of luxury brand principles and customer journey mapping.
- Excellent creative, conceptual, and storytelling abilities.
- Proficiency in design software (e.g., Adobe Creative Suite) and presentation tools.
- Exceptional communication, presentation, and interpersonal skills, vital for remote collaboration.
- Ability to think strategically and translate abstract concepts into practical applications.
- Strong project management skills and the ability to manage multiple projects simultaneously.
- A passion for travel, culture, and delivering exceptional service.
- Self-motivated with the ability to thrive in an independent, remote work environment.
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