1,460 Hospitality Staff jobs in Kenya

• Develop and execute operational strategies for the virtual guest services department, focusing on efficiency, quality, and guest satisfaction.
• Lead, train, mentor, and manage a remote team of guest service representatives, ensuring adherence to service standards and performance metrics.
• Oversee the daily operations of virtual guest services, including managing inquiries, resolving issues, and facilitating guest requests through various digital channels (chat, email, phone, video).
• Implement and refine best practices for remote customer service and digital guest engagement.
• Monitor key performance indicators (KPIs) for guest satisfaction, response times, and team productivity, implementing improvements as needed.
• Collaborate with other departments (e.g., marketing, technology) to ensure a cohesive and positive guest experience across all touchpoints.
• Develop and maintain standard operating procedures (SOPs) for virtual guest services.
• Manage the scheduling and allocation of resources for the remote guest services team.
• Stay abreast of the latest trends in hospitality technology and customer service innovation.
• Conduct regular performance reviews and provide constructive feedback to team members.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in hospitality operations management, with a focus on guest services.
• Proven experience managing remote teams and overseeing virtual operations.
• Strong understanding of hotel or resort operations and customer service excellence.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency with CRM systems and virtual communication tools.
• Ability to think strategically and implement effective operational solutions.
• Excellent problem-solving and conflict-resolution skills.
• Adaptability and ability to thrive in a fast-paced, remote work environment.
• Passion for delivering exceptional guest experiences.

Career Opportunity at James Flavian College of Business & Technology

We are excited to announce that we are hiring a
Hospitality Trainer
to join our academic team. This role is ideal for a passionate hospitality professional with a drive to mentor and shape the future of the industry.

What we're looking for:

Diploma/Degree in Hospitality / Hotel & Restaurant Management

2–4 years' industry experience

Strong communication & training skills

KSTVET Certification (an added advantage)

Send your CV to

Deadline:
29th September 2025

Join us in delivering education that is
purposeful, impactful, and industry-relevant
.

We are seeking a dynamic and results-driven
Hospitality Sales Officer

to oversee both corporate and leisure sales for our serviced apartments. The role focuses on driving revenue by securing key accounts, maintaining client relationships, and capitalizing on both short- and long-stay opportunities. You will be instrumental in promoting the serviced apartment offering to corporate clients, travel partners, and individual guests while collaborating with internal teams to ensure seamless service delivery. 

Responsibilities

1. Identify, target, and acquire new corporate and leisure clients for serviced apartments through market research, networking, and proactive sales efforts.
2. Build and nurture long-term relationships with key accounts to maximize repeat business and client retention.
3. Develop and implement strategic sales plans to achieve and exceed revenue targets.
4. Lead contract negotiations, proposals, and pricing discussions in alignment with company policies.
5. Collaborate with marketing and operations teams to create tailored offers, promotions, and client solutions.
6. Monitor competitor activities, market trends, and customer feedback to adjust sales strategies accordingly.
7. Conduct regular client engagement through calls, meetings, and site visits.
8. Manage tenders, RFPs, and contract renewals for corporate accounts.
9. Participate in sales events, trade fairs, familiarization trips, and sales blitzes as assigned.
10. Maintain accurate records of sales activities, pipeline, and client interactions using CRM tools.
11. Stay updated on market dynamics specific to the serviced apartment sector, including pricing, occupancy, and demand trends.
12. Any other duties as assigned by management.

Qualifications

• Bachelor's degree in business, Sales, Hospitality, or a related field would be an added advantage.
• Proven experience in corporate and leisure sales within the hospitality or serviced apartments sector.
• Strong negotiation, communication, and relationship-building skills.
• Demonstrated ability to meet and exceed revenue targets.
• Knowledge of the serviced apartments market and client expectations.
• Proficiency in CRM systems and MS Office tools.
• Self-driven with excellent organizational and time management skills.

Sounds like you? If Yes, share your application to with subject head 'Hospitality Sales Officer' not later than 31st August 2025.

• Develop and implement comprehensive revenue management strategies to optimize occupancy and average daily rate (ADR).
• Forecast demand for rooms and services accurately based on historical data, market trends, and events.
• Set and manage dynamic pricing strategies across all distribution channels.
• Analyze competitor pricing, market conditions, and booking pace to adjust strategies accordingly.
• Oversee the management of inventory and booking channels to prevent overbooking and maximize revenue.
• Collaborate with sales and marketing teams to develop promotional offers and packages.
• Prepare regular reports on key revenue metrics, including RevPAR, occupancy, ADR, and market share.
• Identify opportunities for revenue enhancement and cost optimization.
• Ensure the effective use of the Property Management System (PMS) and Revenue Management System (RMS).
• Stay abreast of industry best practices and emerging trends in revenue management.

• Bachelor's degree in Hospitality Management, Business Administration, Finance, or a related field.
• Minimum of 5 years of experience in revenue management, preferably within the hospitality sector.
• Proven track record of successfully increasing revenue and profitability.
• Strong analytical and quantitative skills, with the ability to interpret complex data.
• Proficiency with revenue management software (e.g., Duetto, IDeaS) and PMS systems.
• Excellent understanding of hotel operations, distribution channels, and market dynamics.
• Strong communication, presentation, and interpersonal skills.
• Ability to work independently, manage multiple priorities, and meet deadlines in a remote setting.
• Proactive problem-solving approach and strategic thinking.

• Oversee daily operations across all hospitality departments, ensuring smooth and efficient service delivery.
• Develop and implement operational policies and procedures to enhance service quality and guest satisfaction.
• Manage, train, and mentor a diverse team of hospitality professionals, fostering a positive and productive work environment.
• Monitor operational performance, analyze key metrics, and identify areas for improvement.
• Control operational costs, including labor, supplies, and inventory, while maintaining quality standards.
• Ensure compliance with health, safety, and hygiene regulations.
• Collaborate with marketing and sales teams to develop and promote hospitality packages and events.
• Handle guest complaints and resolve issues promptly and effectively to ensure guest satisfaction.
• Manage relationships with vendors and suppliers to ensure timely and cost-effective procurement of goods and services.
• Implement technology solutions to improve operational efficiency and guest experience.
• Conduct regular property inspections and operational audits to maintain standards.
• Prepare operational reports and financial forecasts for senior management.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• A minimum of 5 years of progressive experience in hospitality management, with a focus on operations.
• Proven experience in managing diverse hospitality operations (e.g., hotels, resorts, event venues).
• Strong leadership, team management, and motivational skills.
• Excellent understanding of hospitality industry best practices and trends.
• Proficiency in property management systems (PMS) and other relevant hospitality software.
• Exceptional problem-solving, decision-making, and communication skills.
• Ability to manage multiple priorities and thrive in a dynamic, remote work environment.
• Financial acumen and experience with budgeting and cost control.
• A passion for delivering outstanding guest experiences.