523 Hospitality Staff jobs in Kenya
Remote Hospitality Guest Services Manager
40100 Kisumu
KES80000 month
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Our client is seeking a polished and service-oriented Remote Hospitality Guest Services Manager to elevate the guest experience through exceptional remote support and coordination. This fully remote position allows you to manage guest relations and operational aspects of hospitality services from anywhere. You will be responsible for ensuring seamless communication, resolving guest inquiries, and coordinating with on-site teams to deliver outstanding service.
Key Responsibilities:
Key Responsibilities:
- Managing guest communications across multiple platforms, including phone, email, and chat, ensuring timely and professional responses.
- Addressing and resolving guest issues, complaints, and requests promptly and efficiently.
- Coordinating with front desk, housekeeping, and F&B departments to ensure guest satisfaction.
- Developing and implementing standard operating procedures for guest services to maintain consistency and quality.
- Training and mentoring remote guest service representatives, fostering a customer-centric culture.
- Monitoring guest feedback and online reviews, identifying areas for improvement.
- Assisting with booking management, reservations, and special requests.
- Collaborating with marketing teams to promote special offers and enhance guest loyalty programs.
- Ensuring all guest interactions reflect the brand's high standards of service.
- Analyzing guest service data to identify trends and implement service enhancements.
- Managing relationships with third-party booking platforms and travel agencies.
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Remote Hospitality Guest Services Manager
30500 Kitale, Rift Valley
KES110000 Annually
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Our client, a prestigious hotel group known for its exceptional guest experiences, is searching for an experienced and customer-focused Remote Hospitality Guest Services Manager. This fully remote position is ideal for a seasoned professional who can remotely oversee and enhance the guest experience across multiple properties, with a particular focus on operations associated with **Kitale, Trans-Nzoia, KE**. Your core responsibility will be to ensure that every guest receives outstanding service, from booking inquiries to post-stay feedback. You will manage the guest services team, providing guidance and training on service standards, complaint resolution, and upselling techniques. This involves developing and implementing protocols for check-in/check-out, concierge services, and in-room amenities, ensuring consistency and quality across all touchpoints. You will analyze guest feedback, identify trends, and implement service improvement initiatives to boost guest satisfaction and loyalty. Your role will also involve coordinating with various hotel departments, including housekeeping, food and beverage, and maintenance, to ensure a seamless guest experience. Budget management for guest services operations and monitoring performance metrics are also key aspects of this role. The ideal candidate will possess a degree in Hospitality Management or a related field, with a minimum of 5 years of experience in hotel operations, preferably in guest services or front office management. Exceptional interpersonal and communication skills, a passion for service excellence, and a proven ability to resolve guest issues effectively are essential. Experience with hotel management software (PMS) and a proactive approach to anticipating guest needs are highly valued. Join our client and contribute to creating memorable stays for guests, leveraging your remote management expertise.
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Remote Hospitality and Guest Services Coordinator
40100 Mumbuni
KES60000 month
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Our client, a premier hospitality provider, is seeking a highly organized and customer-focused Remote Hospitality and Guest Services Coordinator. This fully remote position requires a proactive individual to manage guest relations, coordinate services, and ensure an exceptional experience for clients across various locations. You will be instrumental in handling inquiries, making reservations, managing feedback, and liaising with on-site teams to guarantee seamless operations. This role offers the flexibility to work from anywhere in Kenya.
Responsibilities:
Responsibilities:
- Manage all incoming guest inquiries via phone, email, and online platforms.
- Coordinate booking and reservation processes, ensuring accuracy and efficiency.
- Liaise with on-site hotel staff, tour operators, and event planners to confirm arrangements and special requests.
- Address guest concerns and resolve issues promptly and professionally to maintain high satisfaction levels.
- Collect and analyze guest feedback to identify areas for service improvement.
- Prepare and distribute pre-arrival information and post-stay follow-ups.
- Maintain and update guest databases and reservation records.
- Assist with the planning and execution of special events and promotions.
- Ensure compliance with all company policies and service standards.
- Previous experience in hospitality, tourism, or customer-facing roles is essential.
- Excellent communication, interpersonal, and organizational skills.
- Proficiency in reservation management systems and GDS is a plus.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Strong problem-solving skills and a calm demeanor under pressure.
- Familiarity with the Kenyan hospitality industry is advantageous.
- Must have a reliable internet connection and a suitable remote work setup.
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2
Guest Services Coordinator
10101 Nyeri Town
KES75000 Annually
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Our client is looking for a dynamic and customer-focused Guest Services Coordinator to join their team in **Nyeri, Nyeri, KE**. This hybrid role will involve both on-site guest interaction and remote administrative duties, ensuring a seamless and memorable experience for all visitors. You will be the first point of contact for guests, handling inquiries, managing reservations, and coordinating various guest services. Responsibilities include responding to guest requests promptly and courteously, resolving any issues or complaints efficiently, and maintaining a high level of professionalism at all times. You will also be responsible for managing front desk operations, including check-in and check-out processes, and ensuring accurate record-keeping. In your remote capacity, you will assist with administrative tasks, update guest databases, and support the management team with reports and scheduling. The ideal candidate possesses excellent communication and interpersonal skills, with a passion for delivering outstanding customer service. Previous experience in a similar role within the hospitality industry is highly desirable. You should be proficient in using hotel management software and possess strong organizational abilities. A proactive attitude and the ability to multitask in a fast-paced environment are essential. You will work closely with housekeeping, maintenance, and food and beverage departments to ensure all guest needs are met. This role offers a fantastic opportunity to grow within the hospitality sector and contribute to the success of a reputable establishment.
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Guest Services Manager
20100 Mumbuni
KES70000 month
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Our client, a leading hospitality establishment, is looking for a dynamic and experienced Guest Services Manager to oversee all aspects of guest relations and front-desk operations. This role is crucial in ensuring a seamless and memorable experience for all visitors. You will be responsible for leading a team of front desk agents, concierges, and bell staff, providing them with training, guidance, and motivation to deliver exceptional service. Your primary goal will be to uphold the company's high standards of hospitality and guest satisfaction.
Key responsibilities include managing guest check-ins and check-outs, handling guest inquiries and complaints efficiently, and resolving issues to ensure guest loyalty. You will also be involved in developing and implementing service improvement initiatives, analyzing guest feedback, and making recommendations for enhancements. This role requires strong leadership skills, a passion for customer service, and the ability to work under pressure in a fast-paced environment. You will be expected to foster a welcoming and professional atmosphere for all guests.
The ideal candidate will have a proven track record in hotel management or a similar customer-facing role within the hospitality sector. Excellent communication, problem-solving, and organizational skills are essential. You should be adept at managing multiple tasks simultaneously and possess a keen eye for detail. A deep understanding of hotel operations and guest service best practices is required. You will work closely with other departments, such as housekeeping and food and beverage, to ensure coordinated service delivery. The ability to anticipate guest needs and exceed expectations is paramount.
Responsibilities:
Key responsibilities include managing guest check-ins and check-outs, handling guest inquiries and complaints efficiently, and resolving issues to ensure guest loyalty. You will also be involved in developing and implementing service improvement initiatives, analyzing guest feedback, and making recommendations for enhancements. This role requires strong leadership skills, a passion for customer service, and the ability to work under pressure in a fast-paced environment. You will be expected to foster a welcoming and professional atmosphere for all guests.
The ideal candidate will have a proven track record in hotel management or a similar customer-facing role within the hospitality sector. Excellent communication, problem-solving, and organizational skills are essential. You should be adept at managing multiple tasks simultaneously and possess a keen eye for detail. A deep understanding of hotel operations and guest service best practices is required. You will work closely with other departments, such as housekeeping and food and beverage, to ensure coordinated service delivery. The ability to anticipate guest needs and exceed expectations is paramount.
Responsibilities:
- Manage front desk operations and ensure smooth guest check-in/check-out process.
- Lead, train, and motivate the guest services team.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Monitor guest feedback and identify areas for service improvement.
- Ensure the cleanliness and presentation of the lobby and reception areas.
- Collaborate with other hotel departments to ensure seamless service delivery.
- Manage room inventory and reservations effectively.
- Prepare daily reports on front office operations.
- Maintain a high level of product knowledge and local information to assist guests.
- Proven experience as a Front Office Manager or Guest Services Manager in the hospitality industry.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Familiarity with hotel management software (PMS).
- Customer-centric approach with a passion for service excellence.
- Ability to work flexible hours, including weekends and holidays.
- A diploma or degree in Hospitality Management or a related field is preferred.
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Guest Services Manager
20100 Nyeri Town
KES70000 Annually
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Our client, a renowned hospitality establishment, is seeking a dedicated and customer-focused Guest Services Manager to oversee operations in **Nyeri, Nyeri, KE**. This role is integral to ensuring an exceptional guest experience from arrival to departure. You will be responsible for managing the front desk operations, supervising guest services staff, handling guest inquiries and complaints, and implementing service standards that exceed expectations. The ideal candidate will have a strong background in hospitality management, outstanding leadership qualities, and a passion for delivering superior customer service. You will work closely with other departments, including housekeeping, F&B, and operations, to ensure seamless coordination and guest satisfaction. Key responsibilities include training and developing staff, managing reservations and check-in/check-out processes, resolving guest issues promptly and professionally, and implementing initiatives to enhance the overall guest journey. You will also be responsible for monitoring guest feedback and implementing improvements based on reviews and surveys. This position requires excellent communication, problem-solving, and interpersonal skills, with the ability to remain calm and efficient under pressure. Join a team committed to excellence and contribute to the reputation of a leading hospitality provider.
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5
Operations Manager (Hospitality)
00200 Njiru Village
KES160000 Annually
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We are seeking a proactive and experienced Operations Manager to oversee and enhance the operational efficiency of our hospitality venues. This role requires a blend of on-site supervision and remote strategic planning, offering a hybrid work arrangement. You will be responsible for managing daily operations, ensuring exceptional guest experiences, and optimizing resource allocation. Key duties include staff recruitment, training, and performance management, inventory control, budget management, and upholding stringent health and safety standards. You will also focus on developing and implementing service improvement initiatives, managing vendor relationships, and resolving customer service issues. A strong understanding of the hospitality industry, including food and beverage operations, event management, and front-of-house services, is essential. Excellent leadership, communication, and problem-solving skills are critical for success. You will work closely with department heads to ensure seamless coordination and achievement of business objectives. This is an exciting opportunity to take ownership of operational success, drive profitability, and contribute to the growth of our hospitality brand in a dynamic and rewarding environment.
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Operations Manager - Hospitality
00217 Gathiruini
KES110000 Annually
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Our client is seeking an experienced and energetic Operations Manager to oversee the daily operations of a busy hospitality establishment located in the vibrant Mlolongo area. This role requires a leader with a passion for service excellence and a proven ability to manage diverse teams and ensure seamless customer experiences. You will be responsible for all aspects of operational management, including staff supervision, resource allocation, inventory control, and adherence to quality standards. The ideal candidate will possess strong financial acumen, excellent problem-solving skills, and the ability to drive operational efficiency and profitability. Key responsibilities include developing and implementing operational policies, managing budgets, ensuring compliance with health and safety regulations, and fostering a positive work environment for all staff members. You will be instrumental in maintaining high levels of customer satisfaction through effective service delivery and addressing any guest feedback or complaints promptly. This position will involve a mix of on-site management and remote administrative tasks, requiring adaptability and excellent organizational skills. You will work closely with department heads to optimize workflows, manage vendor relationships, and implement innovative solutions to enhance the guest experience. Experience in staff training and development is essential, as is a thorough understanding of hospitality industry best practices. The ability to analyze operational data and make informed decisions to improve performance is critical. You will be a key player in driving the success and reputation of the establishment, ensuring it remains a premier destination for guests.
Key Responsibilities:
Key Responsibilities:
- Oversee all daily operational activities.
- Manage and train hospitality staff across various departments.
- Ensure high standards of customer service and guest satisfaction.
- Control inventory, supplies, and manage vendor relationships.
- Develop and implement operational policies and procedures.
- Manage departmental budgets and control costs effectively.
- Ensure compliance with health, safety, and hygiene regulations.
- Analyze operational performance and implement improvement strategies.
- Address and resolve guest complaints and feedback efficiently.
- Collaborate with marketing and sales teams to drive business growth.
- Minimum of 5 years of experience in hospitality management or a related field.
- Proven experience in operations management, preferably in a hotel or restaurant setting.
- Strong leadership, team management, and communication skills.
- Excellent understanding of hospitality operations, including front office, F&B, and housekeeping.
- Proficiency in operational software and POS systems.
- Budget management and financial reporting skills.
- Ability to work a flexible schedule, including evenings and weekends.
- Bachelor's degree in Hospitality Management or a related field is preferred.
- Strong problem-solving and decision-making abilities.
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7
Hospitality Operations Analyst
30100 Moiben
KES90000 Annually
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Our client is seeking a detail-oriented and analytical Hospitality Operations Analyst to support the optimization of their service delivery and guest experiences. This fully remote role will involve analyzing operational data, identifying trends, and developing insights to improve efficiency, reduce costs, and enhance customer satisfaction within the hospitality sector. You will be responsible for gathering and interpreting data from various sources, including guest feedback, operational metrics, and financial reports, to provide actionable recommendations. Key responsibilities include creating reports and presentations for management, identifying areas for operational improvement, and collaborating with department heads to implement recommended changes. You will assist in forecasting operational needs, developing performance benchmarks, and monitoring key performance indicators (KPIs) across different hospitality functions. A strong understanding of hospitality industry best practices and a passion for service excellence are essential. The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Analytics, Finance, or a related field. Experience in data analysis and reporting, preferably within the hospitality or tourism industry, is highly desirable. Proficiency in data analysis tools (e.g., Excel, SQL, Tableau) and a strong understanding of hospitality operations are required. Excellent analytical, problem-solving, and communication skills are crucial. This is a fully remote position, offering the flexibility to work from anywhere. We are looking for a proactive, self-motivated individual with a keen eye for detail and a commitment to driving operational excellence through data-driven insights. If you are passionate about the hospitality industry and possess strong analytical capabilities, we invite you to apply.
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Hospitality Operations Consultant
01100 Mumbuni
KES200000 month
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Our client, a premier hospitality management group, is looking for a seasoned Hospitality Operations Consultant to provide expert remote advisory services. This is a fully remote position, enabling you to consult with clients across diverse locations. As a Hospitality Operations Consultant, you will be tasked with assessing current operational efficiencies within hotels, resorts, restaurants, and other hospitality establishments, and recommending strategies for improvement. Your responsibilities will include analyzing service standards, guest satisfaction metrics, staffing models, and cost management strategies. You will develop tailored operational plans to enhance guest experiences, optimize revenue, and streamline management processes. This role requires a Bachelor's degree in Hospitality Management, Business Administration, or a related field. An advanced degree or relevant certifications are a plus. A minimum of 7 years of progressive experience in senior management roles within the hospitality industry (e.g., General Manager, Operations Director) is essential. Proven expertise in areas such as F&B operations, front office management, human resources, and financial performance within the hospitality sector is required. The ideal candidate will possess exceptional analytical, strategic thinking, and problem-solving skills. Strong communication, presentation, and client relationship management abilities are crucial for delivering effective remote consultations. Experience with property management systems (PMS) and other hospitality software is highly beneficial. This is a contract role offering a competitive remuneration package based on experience and project scope. If you are a passionate hospitality professional with a strong track record in operational excellence and are seeking a flexible, remote consulting opportunity, we invite you to apply. Your strategic insights will drive success for our client's diverse portfolio. Join us and elevate hospitality standards from anywhere.
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