503 Head Of Luxury Hotel Operations jobs in Kenya
Head of Luxury Hotel Operations
Posted 14 days ago
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Job Description
Our client, a prestigious hospitality group, is seeking an exceptional and experienced Head of Luxury Hotel Operations to lead their flagship properties. This is a fully remote leadership position, responsible for overseeing the strategic direction and operational excellence of high-end hotels, ensuring unparalleled guest experiences and maximizing profitability. You will be instrumental in developing and implementing operational strategies that align with the brand's commitment to luxury, service, and innovation. Your responsibilities will include setting high standards for guest services across all departments, from front desk and concierge to housekeeping, food and beverage, and spa operations. You will manage and mentor a team of hotel general managers and department heads, fostering a culture of service excellence, leadership development, and employee engagement. Financial stewardship is paramount; you will oversee budgeting, financial performance analysis, revenue management, and cost control initiatives to ensure optimal profitability. This role involves collaborating with marketing and sales teams to drive occupancy and revenue, as well as with procurement to ensure the highest quality supplies and amenities. Ensuring compliance with all health, safety, and regulatory standards is a critical aspect of the role. You will also be involved in strategic planning, property development, and maintaining the brand's reputation for luxury and exclusivity. The ideal candidate will possess an extensive background in luxury hotel management, with a proven track record of success in operational leadership. Exceptional strategic thinking, strong financial acumen, outstanding communication, and interpersonal skills are essential. The ability to inspire and lead teams in a challenging and dynamic environment, coupled with a deep understanding of the luxury hospitality market, is crucial. This is a remarkable opportunity to lead and innovate within the luxury hospitality sector, driving operational excellence and guest satisfaction from a remote leadership position.
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Front Desk and Guest Relations Manager
Posted 15 days ago
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Job Description
Our client is looking for an experienced and personable Front Desk and Guest Relations Manager to lead our reception and guest services team at our prestigious establishment in **Kakamega, Kakamega, KE**. This role is pivotal in creating exceptional first impressions and ensuring a seamless, memorable experience for all our guests. You will be responsible for overseeing the daily operations of the front desk, managing check-ins and check-outs, handling guest inquiries and requests, and resolving any issues that may arise with professionalism and efficiency. The ideal candidate will have a strong background in hospitality management, with proven leadership skills and a passion for delivering outstanding customer service. Your responsibilities will include training and motivating front desk staff, developing and implementing service standards, managing guest feedback, and coordinating with other departments such as housekeeping, F&B, and maintenance to ensure guest satisfaction. You will also be involved in managing room inventory, rate strategies, and ensuring the smooth operation of the reception area. A keen eye for detail, excellent problem-solving abilities, and the capacity to remain calm under pressure are essential. This role requires a polished and articulate individual who can represent the company with poise and dedication. The ability to communicate effectively in English and Kiswahili is a must. We are seeking someone who can proactively anticipate guest needs and go the extra mile to exceed expectations. The Front Desk and Guest Relations Manager will also play a key role in developing and implementing loyalty programs and special packages to enhance guest retention and attract new clientele. This is an exciting opportunity for a motivated individual to take on a leadership role in a fast-paced, guest-centric environment in **Kakamega, Kakamega, KE**. You will be instrumental in shaping the guest experience from arrival to departure, ensuring every interaction is positive and professional. Experience with property management systems (PMS) is required.
Key Responsibilities:
Key Responsibilities:
- Supervise and manage all front desk operations, ensuring efficiency and professionalism.
- Train, mentor, and schedule front desk staff, fostering a positive team environment.
- Welcome guests warmly and handle check-in/check-out procedures efficiently.
- Respond promptly and courteously to guest inquiries, requests, and concerns.
- Resolve guest complaints with tact and efficiency, ensuring customer satisfaction.
- Maintain accurate guest records and manage room inventory effectively.
- Coordinate with housekeeping, maintenance, and food & beverage departments to ensure seamless guest service.
- Implement and enforce service standards and company policies.
- Manage guest feedback systems and implement improvements based on reviews.
- Develop and execute strategies to enhance guest loyalty and repeat business.
- Oversee the security and cash handling procedures at the front desk.
- Assist in the development of promotional packages and special offers for guests.
- High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred.
- Minimum of 3-5 years of experience in front office operations, with at least 2 years in a supervisory or management role.
- Proven experience in customer service and conflict resolution.
- Proficiency in property management systems (PMS) and standard office software.
- Excellent communication, interpersonal, and leadership skills.
- Ability to remain calm and professional under pressure.
- Strong organizational and multitasking abilities.
- Knowledge of local attractions and services is a plus.
- Fluency in English and Kiswahili is required.
- A friendly, professional demeanor and a passion for guest satisfaction.
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Job Description
Our client, a prestigious hospitality establishment, is seeking a highly organized and customer-focused Senior Front Desk Supervisor for a fully remote role. This position is crucial for managing and coordinating front desk operations, ensuring exceptional guest experiences and efficient administrative support. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a deep understanding of hotel front office procedures and software systems. You will lead a team of front desk agents, manage reservations, handle guest inquiries, and ensure seamless check-in and check-out processes.
Responsibilities:
Qualifications:
This is a unique opportunity to contribute to exceptional guest experiences remotely, supporting operations in **Naivasha, Nakuru, KE**.
Responsibilities:
- Oversee the daily operations of the front desk, ensuring smooth and efficient guest services.
- Lead, train, and motivate the front desk team to deliver outstanding customer service.
- Manage reservations, room assignments, and guest requests with accuracy and efficiency.
- Handle guest inquiries, issues, and complaints promptly and professionally, escalating when necessary.
- Ensure all check-in and check-out procedures are conducted efficiently and according to hotel standards.
- Maintain the integrity of guest accounts and billing information.
- Generate daily reports on occupancy, revenue, and other key performance indicators.
- Implement and enforce hotel policies and procedures related to front desk operations.
- Collaborate with other hotel departments (Housekeeping, Maintenance, F&B) to ensure guest satisfaction.
- Conduct regular performance reviews and provide ongoing feedback to front desk staff.
- Stay updated on hotel services, amenities, and local attractions to assist guests.
- Contribute to creating a positive and welcoming atmosphere for all guests.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in Hospitality Management or a related field is preferred.
- Minimum of 4 years of experience in hotel front desk operations, with at least 1 year in a supervisory or lead role.
- Proven experience with Property Management Systems (PMS) such as Opera, Fidelio, or similar.
- Excellent customer service, communication, and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to work independently and manage a remote team effectively.
- Proficiency in Microsoft Office Suite.
- Knowledge of hotel operations and service standards.
- Ability to remain calm and professional under pressure.
- A positive attitude and a passion for hospitality.
This is a unique opportunity to contribute to exceptional guest experiences remotely, supporting operations in **Naivasha, Nakuru, KE**.
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Job Description
Our client is seeking an experienced and charismatic Hotel Front Desk Supervisor to oversee operations at a premier establishment in Kisumu. This role is essential for ensuring guests have a seamless and enjoyable experience from check-in to check-out. As the Front Desk Supervisor, you will lead a team of front desk agents, manage daily operations, and uphold the highest standards of customer service. Your responsibilities will include training and motivating the front desk team, handling guest concerns and escalations with professionalism, overseeing reservations and room assignments, and ensuring efficient check-in and check-out procedures. You will also be responsible for managing the front desk budget, monitoring inventory for front desk supplies, and collaborating with other hotel departments to ensure smooth overall service delivery. The ideal candidate possesses strong leadership skills, exceptional interpersonal abilities, and a deep understanding of hotel operations and guest relations. Previous experience in a supervisory role within the hospitality industry is required. You must be proficient in hotel management software (PMS), have excellent organizational skills, and be adept at problem-solving in a fast-paced environment. This is a non-remote position based in Kisumu, requiring flexibility in working hours, including evenings, weekends, and holidays, as operational needs dictate. You will be the face of the hotel for many guests, so a welcoming demeanor and a commitment to excellence are paramount. Join a dedicated team committed to providing outstanding hospitality and creating memorable stays for every guest.
Key Responsibilities:
Key Responsibilities:
- Supervise and manage the daily operations of the front desk.
- Lead, train, and mentor front desk staff to ensure high performance.
- Handle guest check-ins and check-outs, ensuring accuracy and efficiency.
- Address and resolve guest complaints and issues promptly and professionally.
- Manage reservations, room assignments, and special requests.
- Maintain a high standard of customer service and guest satisfaction.
- Collaborate with housekeeping, maintenance, and food & beverage departments.
- Monitor front desk performance metrics and implement improvements.
- Ensure adherence to hotel policies and procedures.
- Manage front desk supplies and assist with budgeting.
- Proven experience as a Front Desk Supervisor or similar role in the hospitality industry.
- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- Proficiency in hotel property management systems (PMS).
- Ability to work flexible hours, including nights, weekends, and holidays.
- Strong problem-solving and decision-making skills.
- Professional appearance and demeanor.
- Knowledge of local attractions and services is a plus.
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Job Description
Our client is seeking a dynamic and experienced Senior Front Desk Manager to oversee the reception and guest services operations at a prominent hospitality establishment in Meru, Meru, KE . This is a key role that demands exceptional organizational skills, a proactive approach to problem-solving, and a commitment to delivering unparalleled guest experiences. The successful candidate will be responsible for managing a team of front desk staff, ensuring smooth check-in and check-out processes, handling guest inquiries and complaints with professionalism and efficiency, and coordinating with other hotel departments to maintain seamless service delivery. You will also be involved in staff training and development, performance reviews, and implementing strategies to enhance guest satisfaction and loyalty. A strong understanding of hotel management systems is essential, as is the ability to work under pressure and adapt to changing demands in a fast-paced environment. This hybrid role requires a presence in the office for key operational periods and team management, with flexibility for remote oversight of administrative tasks and strategic planning. Responsibilities will include:
Qualifications:
- Leading, motivating, and managing the front desk team to achieve high performance standards.
- Ensuring all guests receive a warm welcome and efficient service throughout their stay.
- Handling reservations, cancellations, and modifications with accuracy and attention to detail.
- Resolving guest issues and complaints promptly and effectively, escalating when necessary.
- Managing the daily operations of the front desk, including cash handling and billing procedures.
- Developing and implementing service standards and training programs for front desk personnel.
- Collaborating with housekeeping, food and beverage, and maintenance departments to ensure guest satisfaction.
- Maintaining accurate guest records and hotel systems.
- Generating reports on front desk performance and identifying areas for improvement.
- Ensuring compliance with all hotel policies and procedures.
Qualifications:
- Proven experience as a Front Desk Manager or similar role in the hospitality industry.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software (e.g., Opera, Fidelio).
- Strong problem-solving and decision-making abilities.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A passion for customer service and creating memorable guest experiences.
- Relevant degree or diploma in Hospitality Management or a related field is preferred.
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Head of Hotel Operations - Luxury Resorts
Posted 5 days ago
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Job Description
Our client, a renowned hospitality group, is seeking an accomplished and visionary Head of Hotel Operations to oversee their luxury resort portfolio. This is a prime fully remote position, empowering you to lead from anywhere while managing critical operations. You will be responsible for setting and maintaining the highest standards of guest service, operational efficiency, and financial performance across multiple properties. This role demands exceptional leadership qualities, a deep understanding of the hospitality industry, and a passion for delivering unforgettable guest experiences. You will work closely with General Managers and department heads to ensure seamless operations, from front desk and housekeeping to F&B and MICE. Key responsibilities include developing and implementing operational strategies, managing budgets, controlling costs, and driving revenue growth. You will also be tasked with talent development, ensuring a motivated and skilled workforce, and fostering a culture of excellence. A comprehensive knowledge of hotel management systems, revenue management, and marketing strategies is essential. Experience in managing high-end resorts, particularly in coastal regions like **Malindi, Kilifi, KE**, is highly advantageous. The ideal candidate will have a minimum of 10 years of progressive experience in hotel management, with at least 5 years in a senior leadership role. Strong financial acumen, excellent interpersonal skills, and the ability to thrive in a fast-paced, demanding environment are crucial. This is a unique opportunity to shape the future of luxury hospitality and make a significant impact on guest satisfaction and profitability, all within a flexible remote work structure.
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Head Concierge - Luxury Hotel Operations
Posted 17 days ago
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Job Description
Our client is an internationally acclaimed luxury hotel brand committed to delivering unparalleled guest experiences. We are seeking an exceptional Head Concierge to lead our guest services team. While the role is based at our flagship property, we are offering a fully remote leadership position for exceptional candidates, focusing on setting service standards and remote training initiatives. You will be responsible for setting the highest standards of service excellence, anticipating guest needs, and ensuring every interaction is memorable. This includes managing the concierge team, providing training and development, and overseeing the daily operations of the concierge desk. You will curate unique local experiences for guests, from dining reservations and transportation arrangements to bespoke tours and event tickets. A deep knowledge of the local area, its attractions, culture, and hidden gems is paramount. You will also act as a brand ambassador, upholding the hotel's reputation for sophistication and personalized service. Collaboration with other hotel departments, such as front office, F&B, and events, is crucial for seamless guest satisfaction. The ideal candidate will have a minimum of 7 years of experience in luxury hotel concierge services, with at least 3 years in a supervisory or management capacity. Exceptional communication, interpersonal, and problem-solving skills are essential. Fluency in multiple languages is a significant advantage. A polished and professional demeanor, combined with a proactive and resourceful approach to guest requests, is required. You should possess outstanding organizational abilities and the capacity to manage multiple priorities effectively. This remote leadership role requires a strong ability to motivate and guide a team from a distance, develop remote training programs, and ensure consistent service delivery across the board. Join our esteemed team and elevate the art of hospitality.
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Head Chef - Boutique Hotel Operations
Posted 20 days ago
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Job Description
Our client is looking for a creative and experienced Head Chef to lead the culinary operations of a prestigious boutique hotel. This role is fully remote, allowing you to design menus and manage kitchen operations from your preferred location, coordinating with the on-site team. You will be responsible for creating exceptional dining experiences, managing kitchen staff, controlling food costs, and ensuring the highest standards of food quality and hygiene.
The ideal candidate will have a culinary degree or equivalent professional training, combined with a minimum of 5 years of experience as a Head Chef or Sous Chef in a high-end hospitality environment. A proven ability to develop innovative menus, manage inventory, and implement efficient kitchen workflows is essential. You should possess strong leadership skills, excellent communication abilities, and a passion for culinary excellence. Experience in managing budgets, ordering supplies, and maintaining supplier relationships is crucial. As a remote Head Chef, you will need to effectively communicate your vision and directives to the on-site kitchen team through virtual platforms, ensuring consistency and quality. Strong organizational skills and the ability to problem-solve in a dynamic environment are key. You will be instrumental in establishing the hotel's culinary reputation and driving guest satisfaction through exceptional food offerings. This role demands creativity, attention to detail, and a dedication to delivering outstanding dining experiences. This is an exciting opportunity to make a significant impact on a unique hospitality brand. This position is based in **Naivasha, Nakuru, KE**, but is a fully remote role.
The ideal candidate will have a culinary degree or equivalent professional training, combined with a minimum of 5 years of experience as a Head Chef or Sous Chef in a high-end hospitality environment. A proven ability to develop innovative menus, manage inventory, and implement efficient kitchen workflows is essential. You should possess strong leadership skills, excellent communication abilities, and a passion for culinary excellence. Experience in managing budgets, ordering supplies, and maintaining supplier relationships is crucial. As a remote Head Chef, you will need to effectively communicate your vision and directives to the on-site kitchen team through virtual platforms, ensuring consistency and quality. Strong organizational skills and the ability to problem-solve in a dynamic environment are key. You will be instrumental in establishing the hotel's culinary reputation and driving guest satisfaction through exceptional food offerings. This role demands creativity, attention to detail, and a dedication to delivering outstanding dining experiences. This is an exciting opportunity to make a significant impact on a unique hospitality brand. This position is based in **Naivasha, Nakuru, KE**, but is a fully remote role.
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Remote Head Chef - Boutique Hotel Operations
Posted 12 days ago
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Job Description
Our client is seeking a talented and innovative Head Chef to lead the culinary vision for a premier boutique hotel, operating in a fully remote capacity. This exciting position involves conceptualizing, developing, and executing exceptional dining experiences that delight guests and uphold the highest standards of quality and creativity. You will be responsible for menu engineering, kitchen operations management, staff training, and ensuring impeccable food quality and presentation, all managed from a remote standpoint. The ideal candidate possesses a strong culinary background, exceptional leadership skills, and a passion for creating memorable gastronomic journeys.
Key Responsibilities:
Key Responsibilities:
- Develop and curate innovative, seasonal menus for all hotel dining outlets (e.g., fine dining restaurant, casual cafe, room service, banquets), reflecting local flavors and international trends.
- Oversee all aspects of kitchen operations, including food preparation, cooking, plating, and quality control, ensuring consistency and excellence.
- Manage inventory, procurement, and cost control, optimizing food and labor costs while maintaining high-quality ingredients.
- Lead, train, and mentor kitchen staff, fostering a positive, productive, and safe working environment.
- Implement and enforce strict hygiene, sanitation, and food safety standards (HACCP).
- Collaborate with the hotel management and events team to cater to special events, functions, and private dining experiences.
- Monitor industry trends, customer feedback, and competitor offerings to continuously refine the culinary program.
- Manage relationships with suppliers to ensure the timely delivery of fresh, high-quality ingredients.
- Control and minimize waste within the kitchen.
- Conduct regular performance reviews and provide constructive feedback to kitchen team members.
- Ensure efficient scheduling of kitchen staff to meet operational needs.
- Maintain budget adherence for the culinary department.
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Head of Remote Operations (Hospitality)
Posted 11 days ago
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Job Description
Our client, a rapidly expanding hospitality group renowned for its unique guest experiences, is looking for an experienced and adaptable Head of Remote Operations to oversee key aspects of their business from a fully remote capacity. This pivotal role will be responsible for optimizing operational efficiency, ensuring exceptional service delivery, and driving strategic growth across various hospitality ventures, all while managing a distributed team. You will develop and implement best practices for service standards, manage vendor relationships, oversee quality control measures, and leverage technology to enhance guest satisfaction and operational effectiveness. The ideal candidate will have extensive experience in hospitality management, with a proven track record in operations, business development, or a related field. Strong leadership, strategic thinking, and problem-solving skills are essential, as is the ability to manage and motivate a team remotely. Experience with property management systems (PMS), booking platforms, and other hospitality technologies is highly desirable. This is a remote-first position, offering the flexibility to work from anywhere and collaborate with teams across different locations. Excellent communication and interpersonal skills are crucial for fostering strong relationships with stakeholders, team members, and external partners. If you are a seasoned hospitality professional with a passion for operational excellence and a knack for leading teams in a remote environment, we invite you to apply and contribute to our client's continued success.
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