645 Front Desk jobs in Kenya

• Supervise and train front desk staff, ensuring high standards of service.
• Manage daily front desk operations, including check-ins, check-outs, and guest services.
• Handle guest inquiries, requests, and complaints efficiently and professionally.
• Maintain accurate guest records and billing information.
• Process payments and manage cash handling procedures.
• Ensure the lobby area and front desk are well-maintained and presentable.
• Create and manage front desk staff schedules.
• Monitor and respond to online reviews and guest feedback.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Implement hotel policies and procedures related to front desk operations.
• Assist with inventory management for front desk supplies.

• High school diploma or equivalent; further education in hospitality is a plus.
• Minimum of 4 years of experience in hotel front desk operations, with at least 1 year in a supervisory role.
• Proficiency with Property Management Systems (PMS) is essential.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional under pressure.
• Knowledge of basic accounting and cash handling procedures.
• Experience with shift scheduling and staff management.
• Understanding of hospitality best practices and service standards.
• Ability to work flexible hours, including evenings, weekends, and holidays.

• Develop and implement front desk operational procedures, standards, and training programs for on-site teams.
• Remotely supervise and provide guidance to front desk supervisors and receptionists, ensuring optimal performance and guest satisfaction.
• Oversee guest check-in and check-out processes, ensuring efficiency and accuracy.
• Manage guest inquiries, requests, and complaints promptly and professionally, escalating issues as needed.
• Implement and monitor quality assurance measures for front desk services, conducting virtual audits and feedback sessions.
• Train on-site staff on property management systems (PMS), reservation software, and hotel policies.
• Assist in the recruitment, onboarding, and ongoing professional development of front desk personnel.
• Coordinate with other hotel departments (Housekeeping, Food & Beverage, Maintenance) to ensure a smooth guest experience.
• Develop and manage front desk staffing schedules, ensuring adequate coverage at all times.
• Monitor and analyze front desk performance metrics, including occupancy rates, guest satisfaction scores, and revenue generation.
• Implement strategies to upsell services and promote ancillary revenue streams.
• Ensure compliance with health, safety, and security protocols within the front desk operations.
• Maintain a high level of professionalism and serve as a role model for exceptional guest service.
• Provide regular performance reports and insights to senior management.

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in hotel front desk operations, with at least 2 years in a supervisory or management role.
• Proven experience in training and leading front office teams.
• Strong knowledge of Property Management Systems (PMS) and reservation software.
• Exceptional customer service and interpersonal skills.
• Excellent communication, problem-solving, and organizational abilities.
• Ability to manage multiple tasks and priorities effectively in a remote support capacity.
• Familiarity with standard hotel operating procedures and service standards.
• Proficiency in using remote communication and collaboration tools.
• A passion for the hospitality industry and a commitment to delivering outstanding guest experiences.

Smoothtel & Data Solutions Ltd. is seeking a Front Office Customer Service Agent to cover a 4-month contract. The ideal candidate will have 2–3 years' experience in a fast-paced ICT environment, excellent communication skills, and the ability to handle clients and administrative tasks with professionalism.

Key Responsibilities:

• Manage reception and client inquiries (calls, emails, walk-ins).
• Provide front office and administrative support.
• Ensure smooth coordination between clients and internal teams.

Qualifications:

• Diploma/Certificate in Business Administration, Customer Service, or related field.
• 2–3 years' experience in a customer-facing/front office role.
• Strong interpersonal and organizational skills.
• Proficient in MS Office and office equipment.

Contract Duration:
 4 Months

Send your CV & Cover Letter to:

 before
COB 8/09/2025

Company Description

Plumbisimo is a trusted plumbing company dedicated to providing high-quality plumbing and heating services for residential and commercial clients. With a team of fully qualified and experienced engineers, Plumbisimo specializes in everything from emergency repairs and leak detection to full bathroom installations and central heating systems.

Known for its reliability, transparency, and commitment to customer satisfaction, Plumbisimo combines advanced tools with expert knowledge to deliver fast, efficient, and cost-effective solutions. Whether it's a minor fix or a major plumbing project, Plumbisimo is the go-to partner for dependable, professional service.

Role Description

Based on a self-employed/contractor basis with a long-lasting working relationship. We are seeking a friendly, organized, and detail-oriented Customer Service Representative (CSR) to join our dynamic plumbing service team. As the first point of contact for our customers, the CSR plays a crucial role in creating a positive first impression, coordinating service calls, and ensuring smooth communication between customers and technicians.

Qualifications

• 1+ year of customer service experience (preferably in plumbing, HVAC, or home services)
• Strong phone etiquette and excellent verbal and written communication skills
• Demonstrated experience in enhancing customer satisfaction and delivering exceptional service
• Solid understanding of customer support principles and customer experience best practices
• Familiarity with service dispatching software (e.g., Joblogic) is a plus – training will be provided
• Basic computer proficiency, including email, data entry, and scheduling tools
• Strong problem-solving abilities and keen attention to detail
• Ability to multitask and remain calm under pressure in a fast-paced environment
• Excellent interpersonal skills and the ability to work well within a team
• Previous experience in a similar customer service or dispatch role is beneficial

Key Responsibilities
:

Customer Communication

• Great Internet connection

• Answer incoming calls professionally and courteously

• Adequate response time for emails, messages

• Adequate response time for calls – call back immediately

• Calls, Email, SMS. Whats-app

• CRM (Customer Relationship Management) software

• Provide information about plumbing services, pricing, and appointment availability

• Handle customer inquiries, complaints, and requests with patience and professionalism

• Make outbound calls to confirm appointments, follow up on services, or reschedule jobs

Scheduling & Coordination

• Schedule service calls and dispatch technicians using service software

• Coordinate with the field team to ensure efficient job routing and timely service

• Adjust schedules for emergency jobs or cancellations

Administrative Duties

• Maintain accurate customer records and service history in the CRM system

• Prepare and send estimates, invoices, and job notes when needed

• Collect and process payments or deposits via App

• Assist with office tasks and reporting as needed

• Assist with marking tasks

Work Environment:

• Work from home

What We Offer:

• Overtime and extra pay

Company Description

Jibu Lavington is a water purification organization that provides clean and purified water to different clients within the region of Lavington.

Role Description

This is a full-time on-site role for a Customer Service specialist at Jibu Lavington located along Ngong Road opposite Posta in Nairobi County, Kenya. Working hours will be between 8.30am to 8.00pm from Monday to Saturday.

Salary : 25,000Ksh per month

They will be required to :

• Receive calls from customers requiring delivery services.
• Use a POS system to manage customer orders.
• Phone call follow up on customer reception of order and payments made.
• Providing excellent service to clients who come physically for their own products.
• Following up customers for feedback on improvement of services.
• Managing customer inquiries and concerns.

Qualifications

• Experience in Customer service roles/Front office roles for over 3 years is required
• Phone Etiquette, Customer Service, and Communication skills
• Excellent interpersonal and organizational skills
• Ability to multitask and prioritize tasks efficiently
• Excellent verbal and written communication skills

About Us

Zeplin Investments Ltd is a leading Internet Service Provider (ISP) dedicated to delivering reliable connectivity and exceptional customer service. We specialize in providing tailored solutions to our clients while upholding the highest standards of operational excellence.

Position Overview

We are looking for a highly skilled and motivated Customer Service Agent to join our team. This role plays a key part in managing customer interactions, ensuring timely resolution of inquiries, and maintaining outstanding service standards. The ideal candidate will have proven experience in customer support, preferably within the ISP or telecommunications industry, and will contribute to both operational efficiency and customer satisfaction.

Key Responsibilities

• Manage customer interactions through CRM and support ticketing systems, ensuring timely and effective resolution.
• Provide technical support for customers experiencing internet connectivity issues through clear and accurate troubleshooting.
• Handle billing inquiries, process payments, and manage account adjustments with accuracy and professionalism.
• Educate customers on service plans, available upgrades, and changes to their accounts or service terms.
• Ensure all customer interactions align with company policies, quality standards, and regulatory requirements.
• Mentor and guide junior support agents by providing feedback and coaching to uphold service excellence.
• Maintain accurate records of customer interactions, service issues, and resolutions.
• Escalate unresolved matters to the relevant departments for timely resolution.
• Identify opportunities to improve customer satisfaction and retention by addressing service gaps.
• Collect and analyze customer feedback to support continuous service improvement.
• Collaborate with Sales, Technical Support, and Network Operations teams to deliver a seamless customer experience.

Requirements

• A
  minimum of a Diploma or Bachelor's degree
  in
  Business Administration, Communication, Public Relations, Information Technology
  or a related field.
• Proven experience of 2-4 years in a customer service role, preferably within the ISP or telecommunications industry.
• Strong technical acumen with the ability to troubleshoot internet connectivity effectively and related technical issues.
• Proficiency in using CRM platforms and support ticketing systems.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Demonstrated leadership abilities, with experience mentoring or training junior customer service staff considered an advantage.
• High level of attention to detail, with strong organizational and documentation skills.

Benefits

• Lunch is provided.
• Opportunities for career growth and professional development.
• A supportive and collaborative work environment.