What Front Desk Jobs are in Kenya?

• Supervise the daily activities of the front desk team, ensuring smooth and efficient operations.
• Manage guest check-ins and check-outs, ensuring accuracy and promptness.
• Handle reservations, modifications, and cancellations with professionalism.
• Address guest inquiries, requests, and concerns promptly and effectively.
• Train and mentor front desk agents, providing guidance on service standards and procedures.
• Monitor front desk performance and implement strategies for service improvement.
• Ensure the accuracy of guest accounts and process payments correctly.
• Maintain a clean, organized, and welcoming front desk area.
• Liaise with other departments, such as housekeeping and maintenance, to ensure guest needs are met.

• Previous experience as a Front Desk Agent or Supervisor in a hotel environment.
• Proven leadership and team supervision skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in hotel property management systems (PMS) and reservation software.
• Strong organizational skills and attention to detail.
• Ability to remain calm and composed in high-pressure situations.
• Customer-centric approach with a passion for delivering exceptional service.
• High school diploma or equivalent; additional certifications in hospitality are a plus.
• Must be willing to work flexible hours, including evenings, weekends, and public holidays.

• Competitive salary and benefits package.
• Opportunities for career advancement within the hotel group.
• Staff meals and discounts on hotel services.
• A positive and supportive work environment in Ongata Rongai .
• Be part of a team dedicated to guest satisfaction.

Our client, a prestigious hotel in Machakos , is seeking a dynamic and experienced Luxury Hotel Front Desk Manager to lead their front office operations. This is a key leadership role responsible for ensuring the highest standards of guest service, operational efficiency, and staff management. The ideal candidate will be passionate about hospitality, possess exceptional organizational skills, and thrive in a fast-paced environment. You will be instrumental in shaping the guest experience from arrival to departure, ensuring every interaction is memorable and meets the expectations of a discerning clientele. This role offers a unique opportunity to contribute to the success of a renowned establishment in the heart of Machakos .

• Oversee daily operations of the front desk, including check-in, check-out, reservations, and guest inquiries.
• Lead, train, and motivate a team of front desk agents to deliver exceptional service.
• Implement and maintain hotel policies and procedures to ensure smooth and efficient operations.
• Handle guest complaints and service issues with professionalism and efficiency, striving for guest satisfaction.
• Manage room inventory, rates, and availability in coordination with the sales and marketing departments.
• Prepare daily reports on front office activities, occupancy, and revenue.
• Ensure the lobby and front desk areas are maintained to the highest standards of cleanliness and presentation.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Monitor staff performance and conduct regular reviews.
• Act as a point of contact for VIP guests and ensure their needs are met.

• Proven experience as a Front Desk Manager or Assistant Front Desk Manager in a luxury hotel environment.
• Strong leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in hotel management software (e.g., Opera, Fidelio).
• Knowledge of front office operations, reservation systems, and yield management.
• Ability to remain calm and professional under pressure.
• A passion for delivering outstanding guest service.
• Bachelor's degree in Hospitality Management or a related field is preferred.
• Fluency in English and Swahili is required; additional languages are a plus.
• Must be legally eligible to work in Kenya.

Our client offers a competitive salary package, performance-based bonuses, health insurance, opportunities for professional development and career advancement within the group, and a vibrant work environment in beautiful Machakos . You will also be part of a dedicated team committed to excellence in hospitality. Enjoy staff discounts on hotel services and dining, and the chance to work in a role where your contributions are highly valued.

Our client is seeking a motivated and experienced Senior Front Office Supervisor to join their vibrant team in Bungoma . This role is integral to ensuring a seamless and welcoming experience for all guests from the moment they arrive. The ideal candidate will have a strong understanding of front desk operations, excellent leadership qualities, and a commitment to delivering outstanding customer service. You will be responsible for overseeing front desk staff, managing guest check-ins and check-outs, handling inquiries and resolving issues promptly, and contributing to the overall efficiency of hotel operations. This position offers a great opportunity for career growth within the hospitality sector in Bungoma .

• Supervise the daily activities of front desk agents, ensuring adherence to hotel policies and procedures.
• Manage guest check-in and check-out processes efficiently and courteously.
• Handle guest inquiries, requests, and complaints with professionalism and aim for immediate resolution.
• Train and mentor new front desk staff, providing ongoing coaching and performance feedback.
• Ensure accurate handling of cash, credit card transactions, and billing.
• Coordinate with other departments (e.g., housekeeping, maintenance) to ensure guest satisfaction.
• Maintain the cleanliness and organization of the front desk area.
• Assist in developing and implementing front office procedures to improve efficiency and service quality.
• Monitor guest feedback and take proactive steps to address any concerns.
• Uphold the hotel's brand standards and contribute to a positive atmosphere for both guests and staff.

• Proven experience as a Front Office Supervisor or similar role in the hospitality industry.
• Strong knowledge of front desk operations, hotel systems (PMS), and reservation procedures.
• Excellent customer service, communication, and interpersonal skills.
• Leadership abilities with experience in supervising and motivating a team.
• Ability to handle stressful situations calmly and effectively.
• Proficiency in relevant software, including property management systems.
• Detail-oriented with strong organizational and multitasking skills.
• High school diploma required; further education or certifications in hospitality are a plus.
• Flexibility to work various shifts, including evenings, weekends, and holidays in Bungoma .
• A passion for providing exceptional guest experiences.

Our client offers a competitive salary and benefits package, including health insurance and paid time off. Opportunities for professional development and career advancement within a growing hotel chain are available. Employees will benefit from a supportive team environment and ongoing training. This role is based in Bungoma , providing a chance to work in a dynamic and welcoming community.

• Supervise the daily operations of the front desk, ensuring efficient check-in and check-out processes.
• Lead, train, and motivate front desk staff to deliver outstanding guest service.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Ensure accurate reservation management and room assignment.
• Maintain the hotel's standards for appearance, cleanliness, and orderliness at the front desk.
• Process payments and manage cash handling procedures accurately.
• Coordinate with other hotel departments (Housekeeping, Maintenance) to ensure guest needs are met.
• Assist in developing and implementing front office procedures to enhance guest satisfaction.
• Monitor guest feedback and address service issues proactively.
• Prepare daily reports and assist with administrative tasks as required.

• Proven experience as a Front Desk Agent, ideally with some supervisory experience in a hotel setting.
• Strong knowledge of hotel operations and front desk procedures.
• Excellent customer service and interpersonal skills.
• Proficiency in hotel reservation software (e.g., Opera, Fidelio) is a plus.
• Ability to lead and motivate a team.
• Good problem-solving and decision-making abilities.
• Attention to detail and accuracy in handling transactions and data.
• Excellent communication skills, both verbal and written.
• Ability to work flexible hours, including evenings, weekends, and holidays.

• Greet and welcome visitors and clients in a professional and courteous manner.
• Manage the main reception area, ensuring it is tidy and presentable at all times.
• Answer and direct incoming calls, manage the switchboard, and take accurate messages.
• Handle incoming and outgoing mail and courier services.
• Manage office supplies inventory, ordering new stock as needed and maintaining a budget.
• Schedule and coordinate internal meetings, including booking rooms and arranging catering.
• Provide administrative support to the team, such as data entry, filing, and document preparation.
• Assist with travel arrangements for staff members.
• Maintain office equipment and liaise with service providers for maintenance and repairs.
• Support the onboarding process for new employees by preparing necessary materials.

• Minimum of 2 years of experience as an Office Administrator, Receptionist, or in a similar customer-facing administrative role.
• Excellent interpersonal and communication skills, with a friendly and professional demeanor.
• Strong organizational and time-management abilities, with meticulous attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with managing office supplies and vendor relations.
• Ability to multitask and prioritize tasks effectively in a busy environment.
• Basic knowledge of office equipment (printers, scanners, phone systems).
• A proactive approach to problem-solving and a team-oriented attitude.
• Familiarity with the marketing or agency sector is a plus.
• Ability to work effectively both in the office and remotely as per the hybrid schedule.

• Manage and lead the front desk team, including receptionists, concierge, and bell staff.
• Oversee guest check-in and check-out processes, ensuring efficiency and accuracy.
• Handle guest inquiries, requests, and complaints with professionalism and promptness.
• Manage room inventory, reservations, and cancellations.
• Coordinate with housekeeping and maintenance departments to ensure rooms are ready and well-maintained.
• Develop and implement front office policies and procedures to enhance guest service.
• Train and mentor front desk staff to ensure high service standards.
• Monitor and analyze front office performance metrics, implementing improvements as needed.
• Ensure a high level of guest satisfaction by anticipating needs and exceeding expectations.
• Maintain a professional and welcoming appearance of the front office area.

• Proven experience as a Front Office Manager or Assistant Front Office Manager in the hospitality industry.
• Excellent leadership, communication, and organizational skills.
• Strong understanding of front desk operations, reservation systems (e.g., PMS), and hotel management software.
• Ability to remain calm and professional under pressure.
• Customer-focused with a passion for delivering exceptional service.
• Proficiency in Microsoft Office Suite.
• A degree in Hospitality Management or a related field is highly desirable.
• Fluency in English and Swahili; knowledge of other languages is a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Detail-oriented with a commitment to maintaining high standards.

• Competitive salary and benefits package.
• Opportunity to work in a prestigious hotel in a prime location.
• Professional development and career advancement opportunities within the hospitality sector.
• A dynamic and supportive work environment.
• Accommodation allowance may be considered.

• Supervise and train front desk staff, ensuring adherence to hotel standards and procedures.
• Manage guest check-ins and check-outs efficiently and courteously.
• Handle guest inquiries, requests, and complaints, ensuring prompt and satisfactory resolution.
• Oversee room assignment, room availability, and assist with housekeeping coordination.
• Manage reservations, cancellations, and modifications, ensuring accuracy in the Property Management System (PMS).
• Generate daily reports on occupancy, arrivals, departures, and revenue.
• Assist in developing and implementing front office procedures and policies.
• Ensure the front desk area is clean, organized, and presentable at all times.
• Handle cash, credit card transactions, and reconcile daily revenues.
• Support other hotel departments as needed to ensure overall guest satisfaction.

• Diploma or Certificate in Hospitality Management or a related field.
• Minimum of 3 years of experience in front office operations, with at least 1 year in a supervisory role.
• Proficiency in using Property Management Systems (PMS) and standard office software.
• Excellent customer service and interpersonal skills.
• Strong leadership, organizational, and multitasking abilities.
• Ability to work flexible shifts, including nights, weekends, and holidays.
• Good communication skills, both written and verbal.
• Problem-solving skills and the ability to remain calm under pressure.
• A professional appearance and demeanor.
• Familiarity with remote work tools and practices for hybrid responsibilities.

• Competitive salary and benefits package.
• Health insurance coverage.
• Opportunities for career growth within the hotel.
• Staff meals during shifts.
• Employee discounts on hotel services and accommodations in Embu .
• A dynamic and supportive team environment.

• Manage and supervise all front office operations, including reception, concierge, and bell desk.
• Ensure prompt and efficient guest check-in and check-out procedures.
• Train, motivate, and schedule front desk staff to ensure optimal performance.
• Handle guest inquiries, requests, and complaints in a professional and timely manner.
• Oversee room inventory and occupancy management.
• Implement and enforce hotel policies and procedures.
• Maintain high standards of guest service and satisfaction.
• Coordinate with other departments (housekeeping, maintenance, F&B) to ensure seamless operations.
• Manage front office budgets and control expenses.
• Conduct regular staff meetings and performance reviews.

• Diploma or Bachelor's degree in Hospitality Management or a related field.
• Minimum of 4 years of experience in front office operations, with at least 2 years in a supervisory or managerial role.
• Proven ability to lead and motivate a team.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in hotel property management systems (PMS) and MS Office.
• Strong organizational skills and attention to detail.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Customer-focused with a commitment to delivering exceptional service.
• Familiarity with the **Ruiru** hospitality market is an advantage.
• A proactive approach to identifying and resolving operational issues.

• Competitive salary and performance-based incentives.
• Health insurance coverage.
• Opportunities for professional development and career advancement.
• Employee discounts on hotel stays and services.
• A dynamic and collaborative work environment in **Ruiru**.
• Potential for hybrid work arrangement, combining office presence with remote flexibility.

• Assist legal counsel and the company secretary in managing corporate records and statutory filings.
• Prepare and draft routine legal documents, resolutions, and minutes for board and committee meetings.
• Organize and maintain company registers, including registers of members, directors, and charges.
• Conduct legal research on corporate law and related regulatory matters.
• Coordinate with external counsel and regulatory bodies as directed.
• Manage correspondence and communications related to corporate secretarial functions.
• Assist in due diligence processes for corporate transactions.
• Ensure compliance with the Companies Act and other relevant corporate legislation.
• Support the legal team with general administrative and paralegal tasks.

• A Diploma in Law, Paralegal Studies, or a relevant professional qualification. A Bachelor of Laws (LLB) degree is an advantage.
• Proven experience as a Paralegal or in a similar role, with a focus on corporate law or company secretarial work.
• Familiarity with the Kenyan Companies Act and related corporate governance principles.
• Strong organizational skills and meticulous attention to detail.
• Excellent legal research and writing abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and legal practice management software.
• Effective communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize workload in a hybrid work environment.
• Proactive attitude and commitment to accuracy and efficiency.