2,998 Front Desk jobs in Kenya

• Supervise and manage the daily operations of the front desk.
• Lead, train, and mentor front desk staff to ensure high performance.
• Handle guest check-ins and check-outs, ensuring accuracy and efficiency.
• Address and resolve guest complaints and issues promptly and professionally.
• Manage reservations, room assignments, and special requests.
• Maintain a high standard of customer service and guest satisfaction.
• Collaborate with housekeeping, maintenance, and food & beverage departments.
• Monitor front desk performance metrics and implement improvements.
• Ensure adherence to hotel policies and procedures.
• Manage front desk supplies and assist with budgeting.

• Proven experience as a Front Desk Supervisor or similar role in the hospitality industry.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Proficiency in hotel property management systems (PMS).
• Ability to work flexible hours, including nights, weekends, and holidays.
• Strong problem-solving and decision-making skills.
• Professional appearance and demeanor.
• Knowledge of local attractions and services is a plus.

• Supervise and manage all front desk operations, ensuring efficiency and professionalism.
• Train, mentor, and schedule front desk staff, fostering a positive team environment.
• Welcome guests warmly and handle check-in/check-out procedures efficiently.
• Respond promptly and courteously to guest inquiries, requests, and concerns.
• Resolve guest complaints with tact and efficiency, ensuring customer satisfaction.
• Maintain accurate guest records and manage room inventory effectively.
• Coordinate with housekeeping, maintenance, and food & beverage departments to ensure seamless guest service.
• Implement and enforce service standards and company policies.
• Manage guest feedback systems and implement improvements based on reviews.
• Develop and execute strategies to enhance guest loyalty and repeat business.
• Oversee the security and cash handling procedures at the front desk.
• Assist in the development of promotional packages and special offers for guests.

• High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred.
• Minimum of 3-5 years of experience in front office operations, with at least 2 years in a supervisory or management role.
• Proven experience in customer service and conflict resolution.
• Proficiency in property management systems (PMS) and standard office software.
• Excellent communication, interpersonal, and leadership skills.
• Ability to remain calm and professional under pressure.
• Strong organizational and multitasking abilities.
• Knowledge of local attractions and services is a plus.
• Fluency in English and Kiswahili is required.
• A friendly, professional demeanor and a passion for guest satisfaction.

About Mount Kenya Wildlife Conservancy:

Mount Kenya Wildlife Conservancy, a non-profit trust, is dedicated to the long-term preservation of nature and wildlife, ensuring that future generations can experience Kenya's rich biodiversity. Situated at the foot of Mount Kenya, just 10 km from Nanyuki town, the Conservancy is nestled within the UNESCO World Heritage-listed Mount Kenya Forest ecosystem—a region renowned for its ecological significance and breathtaking landscapes.

The Conservancy plays a vital role in the protection of endangered species, most notably the critically endangered Mountain Bongo antelope. With fewer than 100 individuals remaining in the wild, the Conservancy's flagship program is integral to the National Bongo Recovery Plan, aiming to increase their population through a focused breeding and rewilding initiative.

The Conservancy runs three core programs:

1. Mountain Bongo Breeding Program
   : Focused on the breeding and eventual reintroduction of Mountain Bongo antelopes to the wild.
2. Animal Orphanage
   : Providing a safe haven for orphaned wildlife, where they receive rehabilitation and are released back into the wild when possible.
3. Conservation Education
   : Promoting environmental awareness and sustainable practices through partnerships with schools, local communities, and stakeholders like Kenya Wildlife Service (KWS) and Kenya Forest Service (KFS).

In addition to these core initiatives, the Conservancy actively engages in tree planting and biodiversity conservation efforts with local communities, fostering awareness and action to protect Kenya's natural heritage. It is home to over 30 animal species and serves as a sanctuary for wildlife.

Key Responsibilities:

Front Desk Management

• Welcome and coordinate guest movement in collaboration with animal keepers and guides.
• Sell and issue tickets to guests for Conservancy facilities.
• Maintain a tidy and presentable reception and shop with necessary materials (communication materials and merchandise).
• Manage all incoming calls efficiently.

Administrative Roles

• Handle the postage of documents and consignments as approved by management.
• Monitor dispatched materials to ensure they are received at the intended destinations.
• Maintain records of all documents dispatched within and outside the organization.
• Collect mail from the post office weekly, sort and forward any mail intended for non-MKWC recipients.
• Assist in data entry, drafting letters, and filing as required.

Donations Management

• Receive and issue receipts for all guest donations.
• Prepare and issue certificates for donations.
• Follow up on tile-related donations or projects.

Shop Management

• Ensure the safe custody of sales revenue and submit daily to the accounts office.
• Maintain accurate records of merchandise sales and stock.
• Submit timely requests for shop stocks to ensure continuous availability.

Procurement Responsibilities

• Prepare procurement paperwork (e.g., PRs, Single Source Forms) for all procurement activities.
• Source quotations for procurement needs in collaboration with the JCG Procurement Office.
• Support the JCG Procurement Office in preparing Justification Notes (JNs) and ensuring they are signed off by relevant officers.
• Input procurement paperwork for approval through official platforms (e.g., Docusign, COA App).
• Monitor the approval process and keep initiators updated on the progress.
• Send or deliver approved LPOs to selected suppliers and service providers.
• Follow up with suppliers to ensure timely delivery of goods and services.
• Confirm receipt of goods, issue goods received notes in collaboration with the Finance Manager and relevant end users.
• Ensure safe storage of procured items and maintain an updated inventory with the Finance Manager.

Qualifications Required for this Role

• Diploma in Business Administration, Office Management, Secretarial Studies, or a related field.
• Two years of hands-on administrative support experience.
• Proficiency in computer applications and office software.

Competencies required for this Role

• Good interpersonal skills.
• Strong coordination and organizational abilities.
• High attention to detail.
• Effective listening skills.
• Assertiveness in managing tasks.
• Flexibility and ability to adapt to changes

Kindly submit your application for consideration before
October 23rd, 2025.

Please be aware that due to the high volume of applications, only successful candidates will be contacted.

We are seeking a dynamic and highly motivated
Assistant Front Office Manager
to join our Front Office leadership team. The ideal candidate will be a seasoned professional with proven expertise in managing large-scale front office operations within the luxury hospitality sector, and a genuine passion for delivering exceptional guest experiences.

The Candidate

• A self-starter with exceptional leadership qualities, capable of inspiring and motivating a diverse team to deliver flawless service.
• Possesses a keen sense of
  business acumen
  , balancing guest satisfaction with operational efficiency and revenue optimization.
• Demonstrates an innate ability to create memorable guest journeys, going above and beyond to anticipate needs and resolve challenges seamlessly.
• Tech-savvy and highly skilled with
  Opera PMS, Reserve, and other front office systems
  , ensuring smooth day-to-day operations and accurate reporting.
• Naturally composed under pressure, with strong decision-making skills and the ability to handle guest concerns with professionalism and grace.
• Detail-oriented, hands-on, and passionate about cultivating a culture of excellence within the Front Office team.

Qualifications & Experience

• Minimum of
  2 years' proven experience as an Assistant Front Office Manager
  in a large-scale
  luxury or five-star hotel operation
  .
• Strong track record of managing
  front office operations
  , including guest services, reservations, reception, concierge, and switchboard functions.
• Deep understanding of
  front office best practices, guest service standards, and financial performance metrics
  .
• Exceptional
  communication and interpersonal skills
  with the ability to foster strong relationships with guests, colleagues, and cross-functional teams.
• Ability to
  analyze and act on business performance data
  , driving efficiencies and enhancing profitability without compromising guest experience.
• Professional appearance and demeanor, embodying the values of a global brand.
• A degree or diploma in Hospitality Management (strongly preferred).

• Manage project calendars, schedule meetings, and coordinate logistics.
• Prepare meeting agendas, take minutes, and distribute action items.
• Organize and maintain project documentation, files, and databases.
• Assist in the preparation of reports, presentations, and project proposals.
• Handle incoming and outgoing correspondence via email and phone.
• Process expense reports and manage invoices.
• Coordinate travel arrangements for team members.
• Liaise with clients and internal stakeholders to facilitate project progress.
• Provide general administrative support to project managers and team members.
• Ensure timely completion of administrative tasks to support project timelines.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience as an Administrative Assistant, Project Coordinator, or in a similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with project management tools is a plus.
• Excellent organizational and time management skills.
• Strong written and verbal communication abilities.
• Ability to multitask and prioritize effectively.
• Proactive and able to work independently in a remote setting.
• High level of discretion and professionalism.

• Manage complex and dynamic calendars for executives, including scheduling meetings, appointments, and travel arrangements.
• Coordinate domestic and international travel logistics, including flights, accommodations, ground transportation, and visa applications.
• Prepare and edit correspondence, reports, presentations, and other documents as needed.
• Screen and prioritize incoming communications, including emails and phone calls, and proactively respond or redirect as appropriate.
• Conduct research on various topics as requested by executives.
• Manage and organize digital and physical files, ensuring easy retrieval of information.
• Assist with personal errands and tasks as required by the executive team.
• Liaise with internal departments and external stakeholders to gather information and facilitate communication.
• Handle confidential information with the highest level of discretion and professionalism.
• Proactively anticipate the needs of the executives and provide solutions before issues arise.
• Manage expense reporting and reimbursement processes.
• Support event planning and coordination for meetings or off-sites.

• Proven experience as an Executive Assistant or in a similar high-level administrative support role.
• Exceptional organizational and time management skills, with the ability to multitask and prioritize effectively in a remote environment.
• Proficiency in office productivity suites (e.g., Microsoft Office Suite, Google Workspace) and virtual collaboration tools.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to interact professionally with individuals at all levels.
• High degree of professionalism, discretion, and reliability.
• Ability to work independently and take initiative.
• Experience in managing complex travel arrangements.
• Familiarity with cloud-based file management systems.
• Previous experience supporting C-suite executives is highly preferred.