4,873 Head Of Hospitality Operations Remote jobs in Kenya
Head of Remote Cleaning Operations (Remote)
Posted 22 days ago
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Job Description
Our client is seeking a dynamic and results-driven Head of Remote Cleaning Operations to spearhead our nationwide cleaning and sanitation services. This is a fully remote leadership position, offering the ultimate flexibility. You will be responsible for developing and implementing strategic initiatives to enhance the efficiency, quality, and sustainability of our cleaning operations across all client sites. This includes establishing and enforcing high standards for cleaning protocols, developing comprehensive training programs for cleaning staff, and implementing best practices in hygiene and sanitation. You will manage budgets, optimize resource allocation, and oversee procurement of cleaning supplies and equipment. Key responsibilities involve leveraging technology to monitor performance, ensure compliance with health and safety regulations, and drive continuous improvement. The ideal candidate will possess strong leadership and team management skills, with a proven ability to motivate and guide a dispersed workforce. A deep understanding of cleaning science, infection control, and environmental health is essential. You should have experience in developing and implementing operational strategies, managing key performance indicators (KPIs), and utilizing data analytics to inform decision-making. Excellent communication, problem-solving, and organizational skills are crucial for success in this remote role. You will be instrumental in ensuring client satisfaction by maintaining impeccable standards of cleanliness and safety. This is an exciting opportunity to lead and shape the future of our cleaning services on a national scale, all while enjoying the benefits of remote work. This role, connected to our operational base in Ruiru, Kiambu, KE , is performed entirely remotely.
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Head of Housekeeping and Facility Management (Remote)
Posted 6 days ago
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Job Description
Our client is seeking an experienced and dynamic Head of Housekeeping and Facility Management to lead their remote operations. This position is critical for ensuring the highest standards of cleanliness, safety, and operational efficiency across all managed properties, managed from a distance. The successful candidate will be responsible for developing and implementing comprehensive housekeeping and facility management protocols, policies, and procedures that can be effectively managed and monitored remotely. You will oversee budget management, vendor selection and contract negotiation, staff training and performance management, and quality assurance programs. A key aspect of this role involves leveraging technology and innovative solutions to manage remote teams and ensure consistent service delivery. This includes utilizing digital tools for scheduling, inventory management, quality inspections, and communication. The Head of Housekeeping and Facility Management will also be responsible for compliance with health, safety, and environmental regulations. Building and maintaining strong relationships with third-party service providers and ensuring adherence to service level agreements (SLAs) will be essential. Strategic planning for preventative maintenance, emergency preparedness, and continuous improvement of services is also a core function. This is a fully remote role, requiring exceptional organizational skills, the ability to manage complex operations from afar, and a proactive approach to problem-solving. You will lead a distributed team, fostering a culture of excellence and accountability. The ability to set clear objectives, delegate effectively, and monitor progress through digital means is paramount. This is a significant opportunity to shape the operational excellence of a growing organization, ensuring pristine environments for all stakeholders, regardless of physical location.
Responsibilities:
Responsibilities:
- Develop and implement comprehensive housekeeping and facility management strategies and standards.
- Oversee the management of cleaning services, ensuring high-quality standards are met.
- Manage budgets, procurement, and vendor contracts for housekeeping and facility operations.
- Develop and implement training programs for housekeeping and maintenance staff.
- Ensure compliance with all health, safety, and environmental regulations.
- Monitor and report on facility performance, identifying areas for improvement.
- Implement and manage preventative maintenance schedules for all facilities.
- Lead and motivate remote teams to achieve operational excellence.
- Utilize technology and digital tools for effective remote management and oversight.
- Respond to and manage facility-related emergencies and issues.
- Bachelor's degree in Hospitality Management, Facility Management, Business Administration, or a related field.
- 7+ years of experience in housekeeping and facility management, with at least 3 years in a leadership role.
- Proven experience in managing remote teams and operations.
- Strong understanding of cleaning protocols, building maintenance, and safety regulations.
- Excellent leadership, organizational, and problem-solving skills.
- Proficiency in using facility management software and digital communication tools.
- Ability to develop and manage budgets effectively.
- Exceptional communication and interpersonal skills for remote collaboration.
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Head of Remote Operations (Hospitality)
Posted 12 days ago
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Job Description
Our client, a rapidly expanding hospitality group renowned for its unique guest experiences, is looking for an experienced and adaptable Head of Remote Operations to oversee key aspects of their business from a fully remote capacity. This pivotal role will be responsible for optimizing operational efficiency, ensuring exceptional service delivery, and driving strategic growth across various hospitality ventures, all while managing a distributed team. You will develop and implement best practices for service standards, manage vendor relationships, oversee quality control measures, and leverage technology to enhance guest satisfaction and operational effectiveness. The ideal candidate will have extensive experience in hospitality management, with a proven track record in operations, business development, or a related field. Strong leadership, strategic thinking, and problem-solving skills are essential, as is the ability to manage and motivate a team remotely. Experience with property management systems (PMS), booking platforms, and other hospitality technologies is highly desirable. This is a remote-first position, offering the flexibility to work from anywhere and collaborate with teams across different locations. Excellent communication and interpersonal skills are crucial for fostering strong relationships with stakeholders, team members, and external partners. If you are a seasoned hospitality professional with a passion for operational excellence and a knack for leading teams in a remote environment, we invite you to apply and contribute to our client's continued success.
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Head of Hotel Operations - Remote
Posted 22 days ago
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Job Description
Our client is seeking a seasoned and visionary Head of Hotel Operations to oversee their portfolio of properties from a remote location. This senior leadership role is crucial for maintaining exceptional guest experiences, optimizing operational efficiency, and driving profitability across all managed hotels. The ideal candidate will possess a comprehensive understanding of hotel management, including front desk operations, food and beverage, housekeeping, revenue management, and human resources within the hospitality sector. You will be responsible for developing and implementing operational standards, ensuring compliance with brand guidelines, and leading performance improvement initiatives. This position demands strong leadership abilities, excellent problem-solving skills, and a keen eye for detail. Key responsibilities include setting performance benchmarks, analyzing financial statements, managing budgets, and identifying cost-saving opportunities. You will also be involved in staff training and development, ensuring a high level of service delivery. This is a fully remote role, requiring proactive communication, strong organizational skills, and the ability to manage multiple priorities effectively across dispersed teams. The successful candidate will leverage technology to monitor property performance and guest feedback, implementing strategic adjustments as needed to enhance guest satisfaction and operational excellence for our client, whose properties serve the region around Embu, Embu, KE .
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Head of Remote Housekeeping and Facilities Management (Remote)
Posted 21 days ago
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Job Description
Our client is seeking a highly organized and motivated Head of Remote Housekeeping and Facilities Management to oversee and optimize cleaning and sanitation operations across multiple locations, all managed remotely. This critical role requires exceptional leadership, strategic planning, and a keen eye for detail to ensure the highest standards of cleanliness, hygiene, and operational efficiency. You will be responsible for developing and implementing remote management protocols, training, and quality control measures for cleaning staff and facilities teams.
Responsibilities:
Responsibilities:
- Develop, implement, and manage comprehensive remote housekeeping and sanitation strategies and standard operating procedures (SOPs).
- Oversee the daily operations of cleaning teams across various sites, ensuring adherence to cleanliness, safety, and hygiene protocols.
- Recruit, train, and manage cleaning staff and supervisors, providing ongoing performance feedback and development opportunities, all conducted remotely where possible.
- Develop and manage budgets for cleaning supplies, equipment, and personnel, ensuring cost-effectiveness and efficient resource allocation.
- Establish and maintain robust inventory management systems for cleaning supplies and equipment.
- Implement and monitor quality assurance programs, conducting regular remote audits and inspections to ensure compliance with high standards.
- Utilize technology and software for remote team management, scheduling, task assignment, and performance tracking.
- Liaise with property managers and stakeholders to address cleaning-related issues and ensure client satisfaction.
- Develop and implement preventative maintenance schedules for cleaning equipment and facilities.
- Ensure compliance with all health, safety, and environmental regulations related to cleaning and sanitation.
- Identify opportunities for process improvement and implement innovative solutions to enhance efficiency and service delivery.
- Manage vendor relationships for cleaning supplies and equipment procurement.
- Create and deliver comprehensive training materials for new and existing staff on cleaning techniques, safety procedures, and remote operational best practices.
- Respond promptly and effectively to any emergencies or urgent cleaning needs.
- Proven experience in housekeeping management, facilities management, or a related field, with a strong emphasis on operational oversight.
- Demonstrated experience in managing remote teams and operations.
- Excellent understanding of cleaning techniques, sanitation best practices, and health & safety regulations.
- Strong leadership, organizational, and problem-solving skills.
- Proficiency in using remote management software, scheduling tools, and standard office applications.
- Ability to develop and manage budgets effectively.
- Excellent communication and interpersonal skills, with the ability to motivate and guide a remote workforce.
- A proactive approach to identifying and resolving issues.
- Experience in training development and delivery.
- Relevant certifications in hospitality, facilities management, or health and safety are a plus.
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Head of Hotel Operations (Remote Strategy)
Posted 19 days ago
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Job Description
Our client, a rapidly expanding hospitality group, is seeking a visionary and experienced Head of Hotel Operations to lead their strategic direction and operational excellence. This is a fully remote, senior leadership position where you will oversee the operational framework and standards for a portfolio of properties, driving efficiency, guest satisfaction, and profitability. You will be instrumental in defining best practices, implementing innovative operational strategies, and ensuring a consistent, high-quality guest experience across all locations.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and implement comprehensive operational strategies to ensure the highest standards of service delivery, efficiency, and profitability across all hotels.
- Define and enforce operational policies, procedures, and service standards in areas such as front office, housekeeping, food and beverage, and maintenance.
- Conduct regular operational reviews and audits to assess performance, identify areas for improvement, and implement corrective actions.
- Collaborate with General Managers and on-site teams to drive operational excellence and troubleshoot challenges.
- Develop and manage operational budgets, ensuring cost control and revenue maximization.
- Oversee the implementation of new technologies and systems to enhance guest experience and operational efficiency.
- Lead and mentor the operational teams, fostering a culture of excellence, teamwork, and continuous learning.
- Ensure compliance with health, safety, and environmental regulations across all properties.
- Analyze market trends and competitor activities to identify opportunities for service innovation and competitive advantage.
- Report on key operational performance indicators (KPIs) to senior management.
- Drive initiatives related to sustainability and corporate social responsibility within operations.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- A minimum of 10 years of progressive experience in hotel operations management, with at least 5 years in a senior leadership role (e.g., Hotel Manager, Director of Operations).
- Proven track record of successfully managing operations in multi-property hotel environments.
- Strong understanding of hotel financial management, budgeting, and forecasting.
- Expertise in implementing operational best practices and driving service excellence.
- Excellent leadership, communication, and interpersonal skills, with the ability to influence and motivate teams remotely.
- Strategic thinker with strong analytical and problem-solving abilities.
- Proficiency in property management systems (PMS) and other hospitality technology.
- Experience in developing and executing strategic plans.
- Passion for guest satisfaction and delivering exceptional service.
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Head of Hotel Operations (Remote Management)
Posted 18 days ago
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Job Description
Our client is seeking an experienced and dynamic Head of Hotel Operations to oversee and enhance the guest experience and operational efficiency of their esteemed properties. This is a fully remote leadership position, requiring a strategic thinker with a passion for hospitality excellence. You will be responsible for setting operational standards, developing and implementing best practices across all departments, and ensuring the delivery of exceptional service to guests. The ideal candidate will have a comprehensive understanding of hotel management, including front office, housekeeping, food and beverage, and maintenance. Your role will involve managing budgets, optimizing resource allocation, and driving revenue growth through strategic initiatives. Strong leadership and team management skills are crucial, as you will guide and motivate on-site operational teams. This position demands excellent communication and interpersonal skills, with the ability to build strong relationships with staff, guests, and stakeholders. Proficiency in property management systems (PMS) and a data-driven approach to decision-making are essential. You will also be tasked with identifying areas for operational improvement, implementing innovative solutions, and ensuring compliance with all health, safety, and regulatory standards. Our client fosters a collaborative and supportive remote work environment, encouraging professional development and a results-oriented culture. While the position is remote, the operational focus is centered around hotels located in the region of **Kericho, Kericho, KE**. We are looking for a visionary leader with a proven track record in the hospitality industry, committed to elevating the guest experience and achieving operational excellence. This is a significant opportunity to shape the future of our client's hotel operations from a strategic, remote perspective.
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Head of Cleaning Operations (Remote)
Posted 22 days ago
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Job Description
Our client is seeking an experienced and dedicated Head of Cleaning Operations to manage and oversee all aspects of cleaning and sanitation services across various sites. This critical leadership role is a fully remote position, allowing you to manage operations from anywhere within Kenya, including based in or near Ruiru, Kiambu . The successful candidate will be responsible for developing and implementing robust cleaning protocols, ensuring the highest standards of hygiene, safety, and efficiency. You will lead a distributed team of cleaning supervisors and staff, focusing on operational excellence, resource management, and continuous improvement. This is an opportunity to shape the cleanliness and safety standards of multiple facilities from a remote setup.
Key Responsibilities:
Key Responsibilities:
- Develop, implement, and monitor comprehensive cleaning and sanitation strategies and procedures.
- Ensure compliance with all health, safety, and environmental regulations.
- Manage the operational budget for cleaning services, optimizing resource allocation and cost-effectiveness.
- Lead, train, and motivate cleaning teams to achieve high performance and maintain quality standards.
- Conduct regular site assessments (virtually and occasionally on-site if required for key inspections) to ensure adherence to protocols and identify areas for improvement.
- Source and manage relationships with suppliers for cleaning equipment, chemicals, and consumables.
- Develop and implement preventative maintenance schedules for cleaning equipment.
- Investigate and resolve any operational issues or client complaints promptly and effectively.
- Stay updated on industry best practices, new technologies, and innovative cleaning solutions.
- Develop key performance indicators (KPIs) and monitor operational performance, reporting on key metrics.
- Ensure efficient scheduling and deployment of cleaning staff to meet service level agreements.
- Promote a strong safety culture within the cleaning operations team.
- Bachelor's degree in Operations Management, Business Administration, Hospitality Management, or a related field.
- Minimum of 6 years of experience in managing cleaning operations, preferably in large-scale facilities management or hospitality.
- Demonstrated experience in developing and implementing cleaning protocols and quality control measures.
- Strong understanding of health, safety, and environmental regulations relevant to cleaning services.
- Proven leadership skills with the ability to manage and motivate a diverse, remote workforce.
- Excellent organizational, planning, and problem-solving abilities.
- Effective communication and interpersonal skills, capable of liaising with clients and stakeholders.
- Proficiency in using operational management software and standard office applications.
- Experience in budget management and resource optimization.
- Ability to work independently and manage complex operations remotely.
- Certification in relevant cleaning or facilities management disciplines is a plus.
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7
Head Resort Operations Manager - Remote Guest Experience Director
Posted 15 days ago
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Job Description
Our client is seeking a dynamic and seasoned Head Resort Operations Manager to lead the strategic direction and day-to-day management of their hospitality offerings. This is a unique, fully remote role, allowing you to oversee and guide resort operations from anywhere, with a specific focus on enhancing guest experiences and operational efficiency for properties linked to the Malindi, Kilifi, KE coastline. You will be responsible for ensuring exceptional guest satisfaction, optimizing operational performance, and driving profitability.
Responsibilities:
Responsibilities:
- Develop and implement operational strategies to enhance guest satisfaction, service quality, and overall guest experience across resort facilities.
- Oversee all resort departments, including front office, housekeeping, food & beverage, recreation, and maintenance, ensuring seamless coordination and high standards.
- Manage operational budgets, control costs, and identify revenue-generating opportunities.
- Lead and mentor resort management teams, fostering a culture of excellence, teamwork, and continuous improvement.
- Ensure compliance with all health, safety, and hygiene regulations, as well as company policies and procedures.
- Develop and implement robust training programs for staff to enhance service delivery and operational skills.
- Monitor market trends and competitor activities to identify opportunities for service enhancement and competitive advantage.
- Manage vendor relationships and procurement processes to ensure efficient supply chain operations.
- Utilize remote communication tools and periodic site visits to oversee property performance, address issues, and support on-site teams.
- Contribute to strategic planning and expansion efforts for properties within the Malindi, Kilifi, KE tourism sector.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 10 years of progressive experience in resort or hotel management, with a significant portion in senior leadership roles.
- Proven track record in operational management, guest services, and financial performance improvement.
- Strong understanding of all aspects of resort operations, including F&B, front desk, housekeeping, and facility management.
- Excellent leadership, communication, and interpersonal skills, with the ability to motivate and manage diverse teams remotely.
- Proficiency in hospitality management software and remote monitoring systems.
- Experience in budget management, financial analysis, and revenue management.
- Strong problem-solving and decision-making abilities.
- Ability to travel to the Malindi, Kilifi, KE location for essential on-site supervision and strategic planning.
- Knowledge of the tourism industry in Kenya, particularly the coastal region.
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Head of Cleaning & Sanitation Operations - Remote
Posted 15 days ago
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Job Description
Our client is looking for a highly organized and experienced Head of Cleaning & Sanitation Operations to lead and manage our comprehensive cleaning and hygiene strategies across all our facilities, operating in a fully remote capacity. This critical role ensures the highest standards of cleanliness, safety, and sanitation are maintained, contributing to a healthy and productive environment for employees and clients alike. You will be responsible for developing, implementing, and overseeing sanitation protocols and procedures, managing cleaning staff and contractors, optimizing cleaning schedules and resource allocation, and ensuring compliance with all relevant health and safety regulations. The ideal candidate will have a proven track record in facilities management, environmental services, or a related field, with extensive experience in large-scale cleaning operations. Strong leadership, project management, and vendor management skills are essential. As this is a remote role, exceptional communication, organization, and virtual team management abilities are required. You will utilize technology to monitor performance, conduct virtual site inspections, and communicate with on-site teams and management. A deep understanding of cleaning chemicals, equipment, and best practices in sanitation is necessary. Experience with budgeting and cost control for cleaning services is also crucial. This is an exciting opportunity to shape and elevate the hygiene standards of a leading organization from the comfort of your home office. You will have the autonomy to implement innovative solutions and drive efficiency in our cleaning operations. We seek a proactive, detail-oriented leader who is passionate about maintaining immaculate environments and ensuring the well-being of all occupants. Join our remote-first culture and take charge of maintaining our pristine facilities worldwide.
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