3,272 Front Office Manager jobs in Kenya

• Oversee all front desk operations, including check-in, check-out, and guest services.
• Manage and train front desk staff, ensuring high levels of service and efficiency.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Manage room reservations and ensure accurate booking systems.
• Develop and implement front office policies and procedures.
• Monitor guest satisfaction and implement strategies for improvement.
• Coordinate with housekeeping and maintenance departments to ensure guest room readiness.
• Prepare daily reports on front office activities and performance.
• Ensure the security and accuracy of all financial transactions at the front desk.
• Maintain a positive and professional atmosphere at the front desk.

• Diploma or Bachelor's degree in Hospitality Management or a related field.
• Minimum of 4 years of experience in front office operations, with at least 2 years in a supervisory or management role.
• Proven ability to manage and lead a team in a remote or hybrid setting.
• Excellent understanding of hotel operations and customer service principles.
• Strong communication, interpersonal, and problem-solving skills.
• Proficiency with Property Management Systems (PMS) and reservation software.
• Ability to work flexible hours and adapt to changing needs.
• A keen eye for detail and strong organizational skills.
• Fluency in English and Swahili is essential.

• Oversee all aspects of front office operations, including check-in/check-out, guest services, and concierge.
• Develop and implement front office policies and procedures to ensure efficiency and guest satisfaction.
• Manage, train, and mentor a remote team of front desk agents, fostering a positive and productive work environment.
• Ensure that guest requests and complaints are handled promptly and professionally, escalating when necessary.
• Monitor and manage room inventory, rates, and availability across various booking platforms.
• Develop and execute strategies to upsell services and increase revenue.
• Maintain impeccable standards of guest service and satisfaction.
• Collaborate with other hotel departments (Housekeeping, F&B, Maintenance) to ensure a cohesive guest experience.
• Analyze front office performance metrics and implement improvements.
• Manage the front office budget and control expenses.
• Ensure compliance with all hotel policies, procedures, and relevant regulations.
• Utilize and optimize hotel management software (PMS) for operational efficiency.
• This is a fully remote role, supporting operations associated with hotels in the vicinity of Ruiru, Kiambu, KE .

• Minimum of 4 years of experience in hotel front office management or a senior front desk role.
• Demonstrated experience in leading and managing remote teams.
• In-depth knowledge of hotel operations, reservation systems (PMS), and front desk procedures.
• Exceptional customer service and interpersonal skills.
• Strong leadership, communication, and problem-solving abilities.
• Ability to work independently, prioritize tasks, and meet deadlines in a remote setting.
• Familiarity with hospitality industry trends and best practices.
• Proficiency in relevant software applications.
• A passion for hospitality and a commitment to excellence.
• Bachelor's degree in Hospitality Management or a related field is preferred.

• Oversee all front office operations, including reception, concierge, and guest services.
• Lead, train, and motivate the front desk team to ensure exceptional guest service.
• Manage guest check-ins and check-outs, ensuring accuracy and efficiency.
• Address and resolve guest complaints and inquiries promptly and professionally.
• Develop and implement front office policies and procedures to enhance guest experience.
• Collaborate with other departments, such as housekeeping and F&B, to ensure seamless operations.
• Manage room inventory and assist with rate strategies to optimize occupancy and revenue.
• Monitor and control front office expenses within budgetary guidelines.
• Analyze guest feedback and implement improvements to service quality.
• Maintain high standards of appearance and presentation for the front office team and areas.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in front office operations, with at least 2 years in a management or supervisory role.
• In-depth knowledge of Property Management Systems (PMS) such as Opera, Fidelio, or similar.
• Proven leadership and team management skills with the ability to inspire and develop staff.
• Excellent communication, interpersonal, and problem-solving abilities.
• Strong understanding of hotel operations and guest service principles.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• High level of professionalism and a guest-centric approach.
• Proficiency in relevant software, including MS Office Suite.
• Experience in budget management and cost control.

• Oversee all front office operations, including check-in, check-out, reservations, and guest inquiries.
• Lead, train, and motivate the front desk team to ensure exceptional service delivery.
• Implement and maintain high standards of guest service and satisfaction.
• Handle guest complaints and resolve issues promptly and effectively.
• Manage room inventory and coordinate with housekeeping and maintenance.
• Ensure accurate billing and payment processing.
• Develop and implement front office procedures to enhance efficiency.
• Monitor staff performance and provide regular feedback.
• Maintain a welcoming and professional atmosphere at the front desk.
• Collaborate with other departments to ensure a seamless guest experience.

• Bachelor's degree in Hospitality Management or a related field.
• Minimum of 5 years of experience in front office management in a luxury hotel or resort setting.
• Proven experience in leading and developing a front desk team.
• Excellent understanding of hotel operations and guest service principles.
• Strong problem-solving and decision-making abilities.
• Exceptional communication and interpersonal skills.
• Proficiency in hotel reservation systems (PMS).
• Ability to remain calm and composed under pressure.
• A passion for delivering outstanding guest experiences.
• Flexibility to work various shifts as needed (though this role is remote, coordination might require non-standard hours).

We are seeking a dynamic and highly motivated
Assistant Front Office Manager
to join our Front Office leadership team. The ideal candidate will be a seasoned professional with proven expertise in managing large-scale front office operations within the luxury hospitality sector, and a genuine passion for delivering exceptional guest experiences.

The Candidate

• A self-starter with exceptional leadership qualities, capable of inspiring and motivating a diverse team to deliver flawless service.
• Possesses a keen sense of
  business acumen
  , balancing guest satisfaction with operational efficiency and revenue optimization.
• Demonstrates an innate ability to create memorable guest journeys, going above and beyond to anticipate needs and resolve challenges seamlessly.
• Tech-savvy and highly skilled with
  Opera PMS, Reserve, and other front office systems
  , ensuring smooth day-to-day operations and accurate reporting.
• Naturally composed under pressure, with strong decision-making skills and the ability to handle guest concerns with professionalism and grace.
• Detail-oriented, hands-on, and passionate about cultivating a culture of excellence within the Front Office team.

Qualifications & Experience

• Minimum of
  2 years' proven experience as an Assistant Front Office Manager
  in a large-scale
  luxury or five-star hotel operation
  .
• Strong track record of managing
  front office operations
  , including guest services, reservations, reception, concierge, and switchboard functions.
• Deep understanding of
  front office best practices, guest service standards, and financial performance metrics
  .
• Exceptional
  communication and interpersonal skills
  with the ability to foster strong relationships with guests, colleagues, and cross-functional teams.
• Ability to
  analyze and act on business performance data
  , driving efficiencies and enhancing profitability without compromising guest experience.
• Professional appearance and demeanor, embodying the values of a global brand.
• A degree or diploma in Hospitality Management (strongly preferred).

• Supervise and lead the front office team, providing training, motivation, and performance management.
• Ensure all guests receive a warm welcome and efficient service throughout their stay.
• Manage the daily operations of the front desk, including check-in/check-out, reservations, and guest inquiries.
• Develop and implement service standards and procedures to enhance guest satisfaction.
• Handle guest complaints and concerns promptly and professionally, seeking satisfactory resolutions.
• Oversee room inventory and rates, working closely with the sales and marketing team.
• Coordinate with other hotel departments to ensure seamless guest service delivery.
• Manage the front office budget and control expenses.
• Maintain high standards of appearance and presentation for the front office area and staff.
• Regularly review guest feedback and implement improvements based on insights.

• Minimum of 3-5 years of experience in front office management or a supervisory role within the hospitality industry.
• Proven track record of delivering exceptional guest service.
• Excellent leadership, interpersonal, and communication skills.
• Strong organizational and problem-solving abilities.
• Proficiency in hotel management software (PMS).
• Ability to work flexible hours, including weekends and holidays.
• A degree or diploma in Hospitality Management or a related field is an advantage.
• Adept at managing a diverse team and fostering a positive work environment.

• Managing and supervising the remote front office team, including scheduling, training, and performance evaluation.
• Ensuring all guest inquiries and requests are handled promptly and professionally.
• Overseeing the reservation system, ensuring accuracy and efficiency.
• Developing and implementing strategies to enhance guest satisfaction and loyalty.
• Monitoring and managing online reviews and responding to feedback.
• Coordinating with housekeeping and maintenance departments to ensure room readiness and guest comfort.
• Handling guest complaints and resolving issues effectively and courteously.
• Maintaining a high standard of appearance and presentation for the remote team.
• Ensuring all front desk operations comply with company policies and procedures.
• Analyzing front office performance metrics and identifying areas for improvement.
• Implementing upselling strategies to increase revenue.
• Liaising with other departments to ensure smooth overall hotel operations.

• Oversee daily front office operations, including reception, concierge, and reservations.
• Manage and develop a high-performing front office team.
• Ensure exceptional guest service standards are met and exceeded.
• Handle guest check-ins, check-outs, inquiries, and complaints effectively.
• Develop and implement SOPs for front office procedures.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Manage room inventory and optimize occupancy and revenue.
• Conduct regular staff training and performance evaluations.
• Maintain a professional and welcoming atmosphere at the front desk.
• Assist in budgeting and financial management of the front office department.

• Diploma or Bachelor's degree in Hospitality Management or a related field.
• Minimum of 5 years of experience in front office operations, with at least 2 years in a supervisory or management role.
• Experience in luxury hotel environments is highly preferred.
• Proficiency with Property Management Systems (PMS) such as Opera, Fidelio, or similar.
• Excellent leadership, communication, and problem-solving skills.
• Strong understanding of hospitality best practices and customer service standards.
• Ability to work flexible hours, including weekends and holidays.
• A polished and professional demeanor.