49 Front End jobs in Kenya

Front Office Associate — Tigoni | Serenity Spa

Be the warm first impression that keeps clients coming back.

Location:
Tigoni (Limuru Road environs)

Type:
Full-time, shift-based (weekdays/weekends on rotation)

About the role

We're looking for a poised, people-first Front Office Associate to anchor the reception at our Tigoni branch. You'll own the client journey from "hello" to "see you soon," keeping bookings precise, service flowing, and the front desk calm, polished, and professional.

What you'll do

• Welcome every guest with warmth; manage check-in/out with speed and accuracy.
• Handle calls, email & WhatsApp bookings; confirm, reschedule, and follow up.
• Coordinate the day's treatment schedule with therapists; minimise gaps & no-shows.
• Maintain POS & billing; issue receipts and reconcile end-of-day reports.
• Support and actively participate in retail sales to boost branch sales.
• Keep reception immaculate; uphold confidentiality & data privacy at all times.
• Capture feedback, resolve concerns professionally, and escalate when needed.
• Prepare concise daily reports (feedbacks, attendance, bookings, highlights/opportunities).

What you'll bring

• 2+ years in front desk operations in the service industry or premium customer service.
• Excellent communication in English & Kiswahili; gracious, confident phone manner.
• Strong organization & attention to detail; thrives in a fast, client-facing environment.
• Comfortable with booking/POS systems and report writing.
• Integrity, discretion, and a consistently professional presence.
• Able to work rotational shifts, including weekends/public holidays.
• Sales-driven and customer-centric.

What you'll love

• A caring, high-performance culture where professionalism and confidentiality are non-negotiable—and celebrated.
• Growth & training opportunities (internal & external learning; collaboration with our training team).
• A beautiful work environment in leafy Tigoni serving loyal, appreciative clientele.

How to apply

Send your CV to with the subject
"FO Associate — Tigoni"
.

Include a brief note on a time you turned a tricky guest moment into a great experience.

• Deadline: EOD 14th September 2025

The ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the office, greeting them in a polite and well-spoken manner. You will also be assigned duties as required (i.e. organization of inbound and outbound mail, administrative work, and general clerical support).

Responsibilities

• Answer and direct phone calls
• Distribute mail
• Act as first point of contact for visitors
• Assist with digital marketing and social media tasks.
• Perform other administrative duties as assigned.

Qualifications

• Diploma in Front Office, Business Administration, Customer Service, or a related field.
• Relevant work experience
• Excellent telephone etiquette and communication skills.
• Tech-savvy and comfortable with office systems.
• Strong meeting scheduling and coordination skills.
• Eloquent and well-spoken.
• Presentable and professional appearance.
• Ability to multitask and manage front office operations efficiently.

We're Hiring Join Our Front Office Team

Are you passionate about hospitality and love creating memorable guest experiences?

We're looking for a
Front Desk Agent
to be the welcoming face of
67 Airport Hotel
— someone who's professional, friendly, and ready to go the extra mile for our guests.

What You'll Do:

Greet and check in guests with warmth and efficiency

Manage reservations, assign rooms, and handle payments

Support guests with inquiries, requests, and concerns

Coordinate with other departments to deliver exceptional service

Promote hotel services and maintain front desk standards

What We're Looking For:

Diploma or Degree in Hospitality (required)

1–3 years' experience in a front office or guest-facing role

Strong communication & problem-solving skills

Confident handling payments and transactions

Flexible to work shifts, weekends, and holidays

A team player with a positive, can-do attitude

Application Deadline:
8th October 2025

How to Apply:
Send your CV and cover letter to

Only shortlisted candidates will be contacted.

Join us and be part of a team that creates unforgettable guest experiences every day

• Oversee all aspects of front office operations, including check-in, check-out, reservations, and guest services.
• Manage and train remote front desk staff, ensuring high standards of customer service and professionalism.
• Handle guest inquiries, requests, and complaints promptly and effectively, ensuring guest satisfaction.
• Coordinate with housekeeping, maintenance, and F&B departments to ensure smooth service delivery.
• Implement and enforce hotel policies and procedures, maintaining brand standards.
• Manage room inventory and occupancy rates, working with sales and marketing to maximize revenue.
• Develop and maintain strong relationships with guests, fostering loyalty and repeat business.
• Prepare daily reports on front office activities, occupancy, and revenue.
• Ensure the cleanliness and presentation of the front desk area and lobby.
• Handle billing and payment processing accurately and efficiently.
• Proactively identify opportunities to enhance the guest experience and suggest service improvements.
• Manage the scheduling of front desk staff to ensure adequate coverage.
• Act as a point of contact for VIP guests and ensure their needs are met.
• Stay informed about local attractions and events to provide informed recommendations to guests.

• Proven experience in front office management or a similar supervisory role in the hospitality industry.
• Excellent understanding of hotel operations and reservation systems (e.g., Opera, Fidelio).
• Strong leadership, management, and interpersonal skills.
• Exceptional customer service and communication skills, both written and verbal.
• Ability to handle stressful situations calmly and professionally.
• Proficiency in Microsoft Office Suite and hotel management software.
• A flexible and adaptable approach to work.
• Ability to work independently and as part of a remote team.
• Knowledge of local tourism and hospitality trends is a plus.
• A passion for delivering exceptional guest experiences.

• Supervise and coordinate daily front desk operations, including check-ins, check-outs, reservations, and guest inquiries.
• Lead, train, and motivate front desk staff, fostering a positive and efficient work environment.
• Ensure all guest requests and complaints are handled promptly, professionally, and to guest satisfaction.
• Implement and maintain high service standards for the front office department.
• Manage room inventory and availability, coordinating with housekeeping and maintenance departments.
• Handle billing, cash, and credit card transactions accurately and efficiently.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Conduct regular team meetings to communicate updates, goals, and performance feedback.
• Assist in scheduling front desk staff to ensure adequate coverage at all times.
• Oversee the implementation of hotel policies and procedures at the front desk.
• Act as a liaison between guests and other hotel departments.
• Utilize hotel management software (PMS) for all front office operations.
• Maintain a high level of knowledge about hotel services, facilities, and local attractions to assist guests.
• Contribute to the achievement of departmental and hotel revenue goals through upselling and promotion of services.
• Respond to online reviews and feedback to improve guest experiences.

• High school diploma or equivalent; a diploma in Hospitality Management is preferred.
• Previous experience in a front desk role, with at least 2 years in a supervisory or lead capacity.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency in using Property Management Systems (PMS) and other relevant software.
• Strong organizational and multitasking abilities.
• Ability to work effectively under pressure and handle challenging situations.
• Knowledge of local area attractions and services.
• Leadership skills to effectively manage and motivate a team.
• Flexibility to work various shifts, including weekends and holidays.
• Experience in remote communication and coordination for hybrid team management.
• A professional and courteous demeanor.

• Develop and maintain scalable, high-performance, and responsive web applications using React and modern JavaScript frameworks.
• Translate UI/UX design wireframes and mockups into clean, efficient, and well-documented code.
• Collaborate with back-end developers to integrate front-end components with server-side logic.
• Optimize applications for maximum speed, scalability, and user experience across various devices and browsers.
• Implement and enforce front-end development best practices, including code reviews, unit testing, and continuous integration.
• Mentor and guide junior front-end developers, fostering a culture of learning and technical excellence.
• Stay up-to-date with the latest trends and technologies in front-end development and advocate for their adoption where appropriate.
• Troubleshoot and resolve complex front-end issues, ensuring a high level of application stability.
• Participate in architectural discussions and contribute to technical decision-making.
• Ensure accessibility standards are met.
• Write and maintain technical documentation for front-end codebases.

• Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.
• 5+ years of professional experience in front-end web development.
• Expertise in React.js and its core principles, including hooks and context API.
• Strong understanding of JavaScript (ES6+), HTML5, and CSS3.
• Experience with state management libraries like Redux or Zustand.
• Familiarity with front-end build tools such as Webpack, Babel, or Vite.
• Proficiency in consuming RESTful APIs.
• Experience with testing frameworks like Jest, React Testing Library, or Cypress.
• Understanding of version control systems, particularly Git.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration abilities, crucial for a remote team environment.
• Experience with TypeScript is a plus.

• Lead the design, development, and implementation of complex front-end web applications and features.
• Architect robust and scalable front-end solutions using modern JavaScript frameworks and libraries (e.g., React, Angular, Vue.js).
• Write high-quality, efficient, and well-documented code adhering to best practices and coding standards.
• Collaborate closely with UX/UI designers to translate wireframes and mockups into functional and engaging user interfaces.
• Work with back-end developers to integrate front-end components with server-side logic.
• Mentor and guide junior front-end developers, conducting code reviews and providing technical leadership.
• Identify and address performance bottlenecks, optimizing applications for speed and scalability.
• Ensure cross-browser compatibility and responsive design across various devices and screen sizes.
• Stay up-to-date with the latest front-end technologies, frameworks, and industry trends.
• Participate in agile development processes, including sprint planning, daily stand-ups, and retrospectives.
• Contribute to the definition of front-end architecture, tooling, and development processes.
• Troubleshoot and resolve bugs and technical issues reported by QA or users.

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Minimum of 6-8 years of professional experience in front-end development, with a proven track record of leading projects.
• Expertise in HTML5, CSS3, and JavaScript (ES6+).
• In-depth experience with at least one modern JavaScript framework (e.g., React, Angular, Vue.js).
• Strong understanding of state management solutions (e.g., Redux, Vuex, NgRx).
• Experience with front-end build tools (e.g., Webpack, Babel, Vite).
• Familiarity with version control systems, such as Git.
• Excellent understanding of RESTful APIs and asynchronous request handling.
• Strong problem-solving, analytical, and debugging skills.
• Exceptional communication, collaboration, and leadership abilities for a remote team.
• Experience with testing frameworks (e.g., Jest, Mocha, Cypress) is a plus.