23 Front End jobs in Kenya

Our client, a vibrant player in the hospitality and tourism tech sector, is looking for a talented Front-End Developer with a specialization in React to join their fully remote team. This role offers the chance to build intuitive and engaging user interfaces for innovative travel platforms that connect millions worldwide. You will be at the forefront of creating seamless digital experiences for customers.

Responsibilities:

• Develop, implement, and maintain user-facing features using React.js.
• Build reusable code and libraries for future use.
• Ensure the technical feasibility of UI/UX designs.
• Optimize applications for maximum speed and scalability.
• Collaborate with back-end developers and designers to improve usability.
• Translate UI/UX design wireframes into high-quality, responsive code.
• Write efficient, testable, and maintainable JavaScript, HTML, and CSS.
• Troubleshoot and debug front-end issues.
• Participate in code reviews to maintain code quality and share knowledge.
• Stay updated with emerging front-end technologies and frameworks.
• Work closely with product managers to understand requirements and deliver solutions.
• Conduct user testing and gather feedback for iterative improvements.
• Ensure cross-browser compatibility and performance.
• Contribute to the continuous improvement of the development process.
• Assist in the deployment and maintenance of front-end applications.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field; or equivalent practical experience.
• 3+ years of professional experience in front-end development.
• Proven expertise in React.js and its core principles.
• Strong understanding of JavaScript, HTML5, and CSS3.
• Experience with modern front-end build pipelines and tools (e.g., Webpack, Babel).
• Familiarity with RESTful APIs and asynchronous request handling.
• Knowledge of state management libraries (e.g., Redux, Zustand).
• Experience with responsive design and mobile-first development.
• Understanding of version control systems like Git.
• Excellent problem-solving and debugging skills.
• Strong communication skills and ability to collaborate effectively in a remote team.
• Experience with testing frameworks (e.g., Jest, React Testing Library) is a plus.
• Familiarity with UI/UX principles and best practices.

This is an exciting opportunity to shape the future of online travel experiences while enjoying the flexibility of a fully remote role.

**Additional Information**
**Job Number** 25123429
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Hotel Nairobi, Chiromo Lane, Nairobi, Kenya, Kenya,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- 5 years of experience in the guest services, front desk, or related professional area in a Luxury Set up preferably 5 Star Hotel
OR
- Degree or Diploma from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
**CORE WORK ACTIVITIES**
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.
**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
**Additional Responsibilities**
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

emale candidates preferred
br>Proficient in Microsoft Excel (formulas, data entry, formatting, basic reporting)

Strong communication skills in English (and local language if applicable)

Organized, punctual, and well-groomed
Welcome and assist clients, visitors, and staff courteously and professionally

Answer and direct incoming phone calls; take messages and handle inquiries

Maintain and organize the reception area

Use Microsoft Excel to manage and update logs, reports, attendance, and records

Schedule appointments and manage meeting room bookings

Handle courier dispatch/receipts and incoming mail

Provide administrative support to HR, accounts, or management as needed

Maintain visitor registers and ensure office protocols are followed

Ensure confidentiality and uphold a professional image of the organization

Our client, a well-regarded hospitality establishment, is seeking a diligent and customer-focused Hotel Front Desk Supervisor to oversee front desk operations. This hybrid role requires a professional who can manage both on-site and remote aspects of guest services, ensuring a seamless and welcoming experience for all visitors. The Supervisor will be responsible for leading the front desk team, managing check-ins and check-outs, handling guest inquiries and complaints, and ensuring the efficient operation of the front office. This position offers a blend of remote oversight and on-site presence, providing a balanced work environment for someone passionate about guest relations and operational excellence.

Key Responsibilities:

• Supervise and train front desk staff, ensuring high standards of customer service and efficiency.
• Manage guest arrivals and departures, ensuring accurate and timely processing of check-ins and check-outs.
• Handle guest inquiries, requests, and complaints with professionalism and promptness, resolving issues effectively.
• Oversee the management of reservations, room assignments, and guest accounts.
• Ensure the front desk area is well-maintained, presentable, and equipped with necessary supplies.
• Coordinate with housekeeping and maintenance departments to ensure rooms are ready for guests and any issues are addressed promptly.
• Assist in developing and implementing front desk procedures to enhance guest experience and operational efficiency.
• Monitor and manage front desk staff schedules, ensuring adequate coverage.
• Process payments and handle cash accurately according to established procedures.
• Maintain a comprehensive knowledge of hotel services, amenities, and local attractions to assist guests.
• Conduct regular team meetings to communicate updates, targets, and feedback.

Qualifications:

• Previous experience in a hotel front desk role, with at least 2 years in a supervisory or lead capacity.
• Excellent customer service and interpersonal skills.
• Strong communication and problem-solving abilities.
• Proficiency in using property management systems (PMS) and standard office software.
• Ability to multitask and manage priorities effectively in a fast-paced environment.
• Understanding of hotel operations and guest service standards.
• Leadership qualities and the ability to motivate a team.
• Flexibility to work a hybrid schedule, including some remote oversight and some on-site duties.
• A positive attitude and professional demeanor.

This hybrid role is perfect for an individual who can balance remote management tasks with on-site guest interaction and team leadership. If you are passionate about hospitality and possess the skills to ensure exceptional guest experiences, we encourage you to apply.

Our client, a premier hospitality establishment in **Nairobi, Nairobi, KE**, is seeking an experienced and dynamic Senior Front Desk Manager to oversee all front office operations. This pivotal role involves leading a team of receptionists and guest service representatives to ensure the highest standards of guest satisfaction and operational efficiency. The ideal candidate will be responsible for managing check-ins and check-outs, handling guest inquiries and complaints with professionalism, and ensuring smooth daily operations. You will also be tasked with managing room inventory, coordinating with housekeeping and maintenance departments, and implementing strategies to enhance the guest experience. This role requires a proactive individual with exceptional communication and problem-solving skills, a keen eye for detail, and the ability to remain calm and effective under pressure. Responsibilities include training and mentoring front desk staff, developing and implementing front office policies and procedures, and reporting on key performance indicators to senior management. A strong understanding of hotel management software and reservation systems is essential. You will be expected to work closely with other departments, including sales and marketing, to promote services and achieve revenue targets. This is a hybrid role, offering a blend of on-site and remote work flexibility. The company fosters a collaborative work environment and provides opportunities for professional growth and development within the hospitality sector. Join a leading team dedicated to delivering unforgettable guest experiences.

Our client, a highly-rated hotel in **Nakuru, Nakuru, KE**, is seeking an experienced and professional Hotel Front Desk Manager to lead their front desk operations. The ideal candidate will be passionate about providing exceptional guest experiences, possess strong leadership qualities, and have a comprehensive understanding of hotel operations and customer service standards. This role offers a blend of on-site management and potential for some remote administrative tasks.

Responsibilities:

• Oversee all front desk operations, ensuring smooth check-in and check-out processes.
• Manage and train front desk staff, providing guidance and support to ensure high performance.
• Handle guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
• Develop and implement procedures to enhance guest services and operational efficiency.
• Manage room inventory, reservations, and special requests.
• Coordinate with other hotel departments, such as housekeeping, maintenance, and food & beverage, to ensure seamless guest experiences.
• Prepare daily reports on occupancy, revenue, and guest feedback.
• Ensure the accuracy of billing and cash handling procedures.
• Maintain the highest standards of customer service and guest relations.
• Monitor and manage online reviews and guest feedback platforms.
• Implement policies and procedures to ensure the safety and security of guests and staff.
• Conduct regular staff meetings to communicate goals, updates, and performance feedback.
• Assist in budget preparation and cost control for the front desk department.
• Identify opportunities for upselling services and amenities to guests.

Qualifications:

• Diploma or Bachelor's degree in Hospitality Management, Tourism, or a related field.
• Minimum of 5 years of experience in hotel operations, with at least 2 years in a supervisory or management role at the front desk.
• Proven experience in customer service and conflict resolution.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in hotel property management systems (PMS) like Opera, Fidelio, or similar.
• Knowledge of booking engines and online travel agencies (OTAs).
• Excellent organizational and multitasking abilities.
• Ability to remain calm and professional under pressure.
• Flexibility to work varied shifts, including weekends and holidays.
• A passion for the hospitality industry and guest satisfaction.
• Basic understanding of financial management for departmental budgets is an advantage.

This is a fantastic opportunity to lead a key department in a prestigious establishment in **Nakuru, Nakuru, KE**. If you have a flair for hospitality and a drive for excellence, we want to hear from you.

Our client, a well-regarded hospitality establishment in **Thika, Kiambu, KE**, is actively searching for an experienced and customer-focused Hotel Front Desk Supervisor to manage their front office operations. This role is vital for ensuring a seamless and welcoming experience for all guests from check-in to check-out. The ideal candidate will possess excellent leadership skills, a strong understanding of hotel operations, and a commitment to providing outstanding guest service.

Key Responsibilities:

• Supervise and train front desk staff, ensuring adherence to service standards.
• Manage guest check-ins and check-outs efficiently and professionally.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Oversee reservation management, room assignments, and guest billing.
• Ensure the front desk area is always tidy, presentable, and well-stocked with necessary supplies.
• Coordinate with other hotel departments (e.g., housekeeping, maintenance) to address guest needs.
• Prepare daily reports on occupancy, revenue, and guest feedback.
• Implement and enforce hotel policies and procedures.
• Manage cash handling and ensure accuracy in financial transactions.
• Identify opportunities to upsell services and enhance guest satisfaction.
• Maintain a high level of professionalism and appearance at all times.

Qualifications:

• Diploma or Bachelor's degree in Hospitality Management, Tourism, or a related field.
• Minimum of 3 years of experience in hotel front desk operations, with at least 1 year in a supervisory role.
• Proven experience with hotel Property Management Systems (PMS).
• Excellent customer service and interpersonal skills.
• Strong leadership and team management abilities.
• Good communication skills in both English and Swahili.
• Ability to handle stressful situations calmly and effectively.
• Knowledge of reservation procedures and front office operations.
• Detail-oriented with strong organizational and multitasking skills.
• A passion for the hospitality industry and guest satisfaction.

This position offers a competitive salary, benefits, and the opportunity to grow within a reputable hotel. If you are a dedicated hospitality professional with a passion for service excellence, we encourage you to apply.

Our client, a premier hospitality establishment in Ongata Rongai, Kajiado, KE , is seeking a highly motivated and experienced Luxury Hotel Front Desk Manager to oversee all front office operations. This dynamic role involves ensuring exceptional guest experiences, managing a diverse team, and implementing operational efficiencies to maintain the highest standards of service. As the first point of contact for guests, you will be responsible for managing reservations, check-ins/check-outs, concierge services, and resolving guest issues with professionalism and grace. You will also be involved in staff training and development, scheduling, and performance management to foster a motivated and skilled front desk team. Key responsibilities include maintaining the hotel's brand reputation, coordinating with other departments such as housekeeping and F&B, managing the front desk budget, and implementing new service initiatives. The ideal candidate will possess strong leadership skills, excellent communication abilities, a keen eye for detail, and a passion for delivering outstanding customer service. Experience with hotel management software (PMS) is essential. You will be expected to contribute to the overall success of the hotel by ensuring seamless operations and guest satisfaction.

Responsibilities:

• Oversee all front desk operations including check-in, check-out, guest services, and concierge.
• Manage and train front desk staff to ensure high levels of customer service.
• Handle guest inquiries, complaints, and requests promptly and professionally.
• Implement and maintain high service standards aligned with the hotel's brand.
• Coordinate with other hotel departments to ensure guest satisfaction.
• Manage front desk staffing schedules and ensure adequate coverage.
• Process payments, manage cash handling, and ensure accuracy in billing.
• Maintain a clean, organized, and welcoming front desk environment.
• Develop and implement strategies to enhance guest loyalty and retention.
• Monitor and report on front desk performance metrics.
• Ensure compliance with hotel policies and procedures.

Qualifications:

• Minimum of 3-5 years of experience in hotel front desk or guest services management.
• Diploma or Bachelor's degree in Hospitality Management or a related field is preferred.
• Proficiency in Hotel Management Software (PMS) and MS Office Suite.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong leadership and team management abilities.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A commitment to providing exceptional guest experiences.