2 Front Desk And Guest Relations Manager jobs in whatjobs
Front Desk and Guest Relations Manager
Posted 16 days ago
Job Viewed
Job Description
Our client is looking for an experienced and personable Front Desk and Guest Relations Manager to lead our reception and guest services team at our prestigious establishment in **Kakamega, Kakamega, KE**. This role is pivotal in creating exceptional first impressions and ensuring a seamless, memorable experience for all our guests. You will be responsible for overseeing the daily operations of the front desk, managing check-ins and check-outs, handling guest inquiries and requests, and resolving any issues that may arise with professionalism and efficiency. The ideal candidate will have a strong background in hospitality management, with proven leadership skills and a passion for delivering outstanding customer service. Your responsibilities will include training and motivating front desk staff, developing and implementing service standards, managing guest feedback, and coordinating with other departments such as housekeeping, F&B, and maintenance to ensure guest satisfaction. You will also be involved in managing room inventory, rate strategies, and ensuring the smooth operation of the reception area. A keen eye for detail, excellent problem-solving abilities, and the capacity to remain calm under pressure are essential. This role requires a polished and articulate individual who can represent the company with poise and dedication. The ability to communicate effectively in English and Kiswahili is a must. We are seeking someone who can proactively anticipate guest needs and go the extra mile to exceed expectations. The Front Desk and Guest Relations Manager will also play a key role in developing and implementing loyalty programs and special packages to enhance guest retention and attract new clientele. This is an exciting opportunity for a motivated individual to take on a leadership role in a fast-paced, guest-centric environment in **Kakamega, Kakamega, KE**. You will be instrumental in shaping the guest experience from arrival to departure, ensuring every interaction is positive and professional. Experience with property management systems (PMS) is required.
Key Responsibilities:
Key Responsibilities:
- Supervise and manage all front desk operations, ensuring efficiency and professionalism.
- Train, mentor, and schedule front desk staff, fostering a positive team environment.
- Welcome guests warmly and handle check-in/check-out procedures efficiently.
- Respond promptly and courteously to guest inquiries, requests, and concerns.
- Resolve guest complaints with tact and efficiency, ensuring customer satisfaction.
- Maintain accurate guest records and manage room inventory effectively.
- Coordinate with housekeeping, maintenance, and food & beverage departments to ensure seamless guest service.
- Implement and enforce service standards and company policies.
- Manage guest feedback systems and implement improvements based on reviews.
- Develop and execute strategies to enhance guest loyalty and repeat business.
- Oversee the security and cash handling procedures at the front desk.
- Assist in the development of promotional packages and special offers for guests.
- High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred.
- Minimum of 3-5 years of experience in front office operations, with at least 2 years in a supervisory or management role.
- Proven experience in customer service and conflict resolution.
- Proficiency in property management systems (PMS) and standard office software.
- Excellent communication, interpersonal, and leadership skills.
- Ability to remain calm and professional under pressure.
- Strong organizational and multitasking abilities.
- Knowledge of local attractions and services is a plus.
- Fluency in English and Kiswahili is required.
- A friendly, professional demeanor and a passion for guest satisfaction.
This advertiser has chosen not to accept applicants from your region.
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Front Desk and Guest Relations Manager
Posted today
Job Viewed
Job Description
Our client, a renowned establishment in the hospitality sector, is looking for a vibrant and customer-focused Front Desk and Guest Relations Manager to oversee their reception and guest services. This role is pivotal in ensuring an exceptional guest experience from arrival to departure, creating a welcoming and efficient atmosphere. The successful candidate will be responsible for managing the front desk operations, supervising reception staff, and handling guest inquiries, requests, and complaints with professionalism and a proactive attitude. A keen eye for detail and a passion for service excellence are paramount.
Key responsibilities include training and scheduling front desk personnel, ensuring adherence to service standards, and maintaining the appearance and functionality of the lobby and reception areas. You will be instrumental in developing and implementing guest relations strategies to enhance guest satisfaction and loyalty, including personalized service initiatives and loyalty program management. The role involves managing reservations, check-ins, check-outs, and coordinating with other hotel departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery. You will also be responsible for managing the hotel's online reputation, responding to reviews, and identifying areas for service improvement. The ability to handle challenging situations with grace and efficiency is essential. This role requires strong leadership skills, excellent interpersonal communication, and the capacity to work effectively in a fast-paced environment. While this role is primarily on-site to ensure direct guest interaction and team management, strategic planning and reporting can be managed with a hybrid flexibility.
Qualifications:
Key responsibilities include training and scheduling front desk personnel, ensuring adherence to service standards, and maintaining the appearance and functionality of the lobby and reception areas. You will be instrumental in developing and implementing guest relations strategies to enhance guest satisfaction and loyalty, including personalized service initiatives and loyalty program management. The role involves managing reservations, check-ins, check-outs, and coordinating with other hotel departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery. You will also be responsible for managing the hotel's online reputation, responding to reviews, and identifying areas for service improvement. The ability to handle challenging situations with grace and efficiency is essential. This role requires strong leadership skills, excellent interpersonal communication, and the capacity to work effectively in a fast-paced environment. While this role is primarily on-site to ensure direct guest interaction and team management, strategic planning and reporting can be managed with a hybrid flexibility.
Qualifications:
- Diploma or Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in front office operations, with at least 2 years in a supervisory or managerial role.
- Proven track record in guest relations and service management.
- Excellent understanding of hotel management systems (PMS) and reservation software.
- Strong leadership, team management, and interpersonal skills.
- Exceptional communication and problem-solving abilities.
- Ability to remain calm and efficient under pressure.
- Flexibility to work various shifts, including weekends and holidays.
- A passion for delivering outstanding customer service and creating memorable guest experiences.
This advertiser has chosen not to accept applicants from your region.
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