4,501 Field Service Technician Remote Oversight jobs in Kenya
Senior Field Service Engineer (Remote Oversight)
Posted 6 days ago
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Job Description
Our client is seeking a highly experienced Senior Field Service Engineer to provide remote oversight and technical guidance for their installation and maintenance teams. This is a critical, fully remote role that leverages your deep technical expertise to support complex on-site operations. You will be responsible for troubleshooting intricate mechanical and electrical issues, guiding field technicians through complex repairs, and developing preventative maintenance strategies. The ideal candidate will possess extensive hands-on experience with industrial machinery and systems, coupled with exceptional problem-solving and communication skills. You will act as a central point of technical expertise, analyzing diagnostic data, interpreting schematics, and providing clear, concise instructions to on-site personnel. This role requires the ability to work independently, manage multiple technical challenges simultaneously, and maintain composure under pressure. You will also contribute to the creation and refinement of technical documentation, training materials, and standard operating procedures. This is an exciting opportunity to influence the quality and efficiency of field operations without being physically present on every job site. Your insights will be invaluable in ensuring uptime and customer satisfaction across diverse installations. We are looking for a proactive individual who can anticipate potential issues and offer innovative solutions. The ability to adapt to different equipment types and client needs is paramount. This position offers a chance to utilize your engineering prowess in a dynamic, remote-first environment, making a tangible impact on our client's service delivery.
Responsibilities:
Responsibilities:
- Provide remote expert technical support and troubleshooting for field service teams.
- Analyze diagnostic data, schematics, and technical manuals to identify root causes of equipment failures.
- Guide field technicians through complex repair and maintenance procedures via remote communication.
- Develop and implement preventative maintenance plans to minimize downtime.
- Create and update technical documentation, service manuals, and best practice guides.
- Train field technicians on new equipment, technologies, and repair techniques remotely.
- Monitor service performance metrics and identify areas for improvement.
- Collaborate with engineering and product development teams to resolve recurring issues.
- Ensure adherence to safety protocols and quality standards during all service operations.
- Manage communication flow between field teams and internal technical resources.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 8 years of experience in field service engineering, installation, or maintenance.
- Extensive hands-on experience with complex industrial machinery and control systems.
- Proven ability to troubleshoot and resolve intricate technical problems remotely.
- Excellent understanding of mechanical, electrical, and hydraulic systems.
- Strong diagnostic skills and proficiency with technical documentation.
- Exceptional communication and interpersonal skills, with the ability to clearly explain technical concepts.
- Proficiency in remote collaboration tools and platforms.
- Ability to work independently and manage multiple priorities in a remote setting.
- Experience in training or mentoring technical staff is a plus.
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Field Service Technician (Remote Oversight)
Posted 13 days ago
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Job Description
Our client, a leader in specialized equipment installation and maintenance, is seeking a motivated Field Service Technician to join their fully remote support and coordination team. While the role is remote, with a conceptual presence in **Kericho, Kericho, KE**, you will be responsible for remotely guiding and supporting field technicians, troubleshooting equipment issues, and ensuring the successful installation and maintenance of complex machinery. The ideal candidate possesses a strong technical aptitude, extensive hands-on experience with electromechanical systems, and a knack for problem-solving. You will utilize remote diagnostic tools, provide clear instructions to on-site personnel, and manage service requests efficiently. This position requires excellent communication skills, the ability to convey technical information effectively, and a customer-centric approach. You will work closely with clients and internal engineering teams to resolve technical challenges and ensure optimal equipment performance. The successful candidate will be highly self-disciplined, organized, and capable of managing their workload independently in a remote setting. A proactive attitude towards identifying potential issues and providing preventative solutions is highly valued. Responsibilities:
- Provide remote technical support and guidance to field service technicians.
- Troubleshoot complex equipment malfunctions using remote diagnostic tools.
- Assist in the planning and scheduling of field service operations.
- Ensure adherence to installation, maintenance, and repair procedures.
- Document service activities, resolutions, and technical feedback accurately.
- Collaborate with engineering and product development teams on equipment improvements.
- Manage spare parts inventory and coordinate logistics for field repairs.
- Respond to service inquiries and ensure timely resolution of customer issues.
- Stay updated on product technical specifications and service bulletins.
- Technical degree or certification in a relevant field (e.g., Electrical, Mechanical, Mechatronics).
- Proven experience as a Field Service Technician or in a related technical support role.
- Strong understanding of electromechanical systems and industrial equipment.
- Proficiency with diagnostic tools and remote support technologies.
- Excellent problem-solving and analytical skills.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
- Ability to work independently and manage multiple priorities in a remote environment.
- Customer-focused mindset and strong interpersonal skills.
- Experience in installation and maintenance of specific machinery is a plus.
This advertiser has chosen not to accept applicants from your region.
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Lead Field Service Technician (Remote Oversight)
Posted 20 days ago
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Job Description
Our client is seeking a highly experienced and technically adept Lead Field Service Technician to provide remote oversight and technical guidance. In this fully remote role, you will leverage your extensive knowledge of industrial equipment installation, maintenance, and repair to support a team of field technicians. Your primary responsibility will be to diagnose complex issues remotely, provide expert troubleshooting advice, and ensure the highest standards of service delivery across various client sites.
Responsibilities:
Qualifications:
Responsibilities:
- Provide expert remote technical support and troubleshooting for complex equipment issues encountered by field service teams.
- Analyze diagnostic data, schematics, and service manuals to identify root causes of equipment malfunctions.
- Develop and document detailed repair procedures and best practices for common and complex issues.
- Guide field technicians through intricate repair processes via phone, video conferencing, and remote diagnostic tools.
- Review service reports from field technicians to ensure accuracy, completeness, and adherence to standards.
- Identify recurring problems and recommend design or operational improvements to prevent future failures.
- Develop and deliver remote training modules for field service technicians on new equipment and troubleshooting techniques.
- Maintain an up-to-date knowledge base of all serviced equipment, including specifications, common faults, and repair solutions.
- Collaborate with engineering and product support teams to resolve escalated technical issues.
- Contribute to the continuous improvement of remote support processes and tools.
Qualifications:
- Associate's degree or equivalent experience in Electronics, Mechanical Engineering Technology, or a related technical field.
- Minimum of 10 years of hands-on experience in installing, maintaining, and repairing complex industrial machinery or technical equipment.
- Proven expertise in diagnosing and resolving a wide range of mechanical, electrical, and electronic issues.
- Excellent understanding of diagnostic tools, schematics, and technical documentation.
- Exceptional problem-solving, analytical, and critical-thinking skills.
- Outstanding communication and interpersonal skills, with the ability to clearly explain technical concepts to technicians with varying levels of experience.
- Proficiency with remote collaboration tools (e.g., Zoom, Teams, diagnostic software).
- Ability to work independently and manage time effectively in a remote setting.
- Experience in leading or mentoring technical teams is highly desirable.
- Strong customer service orientation and a commitment to quality.
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Senior Field Service Technician - Remote Oversight
Posted 20 days ago
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Job Description
Our client is seeking a highly experienced Senior Field Service Technician to provide remote technical support and oversight for their installation and maintenance teams. While this role is predominantly remote, it requires a deep understanding of on-site technical work and the ability to guide and troubleshoot complex issues from afar. You will be the go-to expert for diagnosing problems, providing step-by-step instructions, and ensuring that field technicians can resolve issues efficiently and effectively. The ideal candidate will possess extensive hands-on experience in installation and maintenance, coupled with excellent communication and problem-solving skills. You will be responsible for reviewing technical documentation, interpreting diagnostic reports, and offering remote guidance to ensure optimal performance of equipment and systems. This position demands a proactive approach to identifying potential issues before they escalate and the ability to develop clear, concise technical instructions for field personnel. You will also contribute to the development of training materials and best practices for the field service team. This is a challenging and rewarding role that leverages your technical expertise in a remote setting, allowing you to impact service quality across multiple locations. The successful candidate will be detail-oriented, patient, and possess strong analytical skills to dissect complex technical challenges. A commitment to safety and quality is paramount. Responsibilities will include:
- Providing remote technical support and troubleshooting for field service issues.
- Guiding on-site technicians through complex installations and repairs.
- Interpreting technical diagrams, schematics, and diagnostic data.
- Developing clear, step-by-step technical instructions.
- Reviewing field reports and identifying recurring issues.
- Contributing to the creation and updating of technical manuals.
- Training field technicians on new procedures and best practices.
- Diagnosing equipment malfunctions and recommending solutions.
- Ensuring adherence to safety protocols and quality standards.
- Collaborating with engineering and product teams on technical improvements.
- Advanced technical degree or certification in a relevant field (e.g., Electrical, Mechanical).
- Extensive experience in field service, installation, and maintenance.
- Proven ability to troubleshoot complex technical problems remotely.
- Strong understanding of mechanical and electrical systems.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Proficiency in diagnostic tools and relevant software.
- Strong analytical and problem-solving capabilities.
- Ability to work independently and manage time effectively in a remote setting.
- Attention to detail and a commitment to quality.
This advertiser has chosen not to accept applicants from your region.
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Remote Field Service Technician (Remote Oversight)
Posted 20 days ago
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Job Description
Our client, a leading provider of specialized industrial equipment, is seeking a skilled Remote Field Service Technician to manage and support on-site service operations. This role is primarily remote, focusing on providing expert technical guidance and remote diagnostics to field engineers. You will be the central hub for troubleshooting complex equipment failures, coordinating emergency repairs, and ensuring optimal performance of machinery deployed at client sites. Your responsibilities will include analyzing performance data, interpreting technical schematics, and developing step-by-step solutions for on-site technicians via secure remote access tools. You will also be tasked with creating and updating technical documentation, training materials, and best practice guides for field service personnel. A critical aspect of this role involves proactive monitoring of equipment health, identifying potential issues before they escalate, and dispatching resources efficiently. You will serve as the primary technical escalation point for field teams, offering immediate support and expertise. The ideal candidate will possess a strong background in mechanical, electrical, or electronic systems, coupled with extensive experience in industrial equipment maintenance and repair. Exceptional diagnostic and problem-solving skills are essential, along with the ability to communicate technical information clearly and concisely in high-pressure situations. Proficiency in utilizing remote diagnostic software, simulation tools, and advanced troubleshooting methodologies is required. A proven ability to manage and mentor field teams remotely, fostering a culture of safety and technical excellence, is highly valued. This is an exciting opportunity to leverage your technical expertise in a remote capacity, ensuring the seamless operation of critical infrastructure. This position is fully remote, but its operational focus is on servicing equipment installations near **Kitale, Trans-Nzoia, KE**.
This advertiser has chosen not to accept applicants from your region.
4
Senior Field Service Technician Lead (Remote Oversight)
Posted 6 days ago
Job Viewed
Job Description
Our client is looking for a highly experienced Senior Field Service Technician Lead to provide remote oversight and technical guidance for their installation and maintenance teams. In this critical role, you will be the primary point of contact for complex technical issues, ensuring that service operations run smoothly and efficiently, even though you are working remotely. You will be responsible for leading a team of field technicians, providing them with the necessary support, training, and troubleshooting assistance to resolve on-site challenges. This position demands a deep technical understanding of the equipment and systems our client provides, coupled with exceptional leadership and communication skills to manage and mentor a dispersed field service workforce. Your ability to diagnose problems remotely and guide technicians through resolution steps will be key to success.
Key Responsibilities:
Key Responsibilities:
- Providing remote technical leadership and support to field service technicians across various locations.
- Diagnosing and troubleshooting complex installation and maintenance issues remotely.
- Guiding field technicians through repair and service procedures to ensure timely and effective resolution.
- Developing and delivering remote training programs for field service staff on new equipment and troubleshooting techniques.
- Analyzing service reports and performance data to identify trends and areas for improvement.
- Creating and maintaining technical documentation, including service manuals and troubleshooting guides.
- Collaborating with engineering and product development teams to provide feedback on equipment performance and design.
- Managing spare parts inventory and logistics remotely to ensure technicians have the necessary components.
- Ensuring adherence to all safety protocols and quality standards during service operations.
- Coordinating with customers to schedule service calls and address concerns.
- Mentoring and coaching field technicians to enhance their technical skills and professional development.
- Implementing remote monitoring solutions to proactively identify potential equipment failures.
- Escalating critical issues to appropriate departments and ensuring their timely resolution.
This advertiser has chosen not to accept applicants from your region.
5
Senior Field Service Technician - Robotics (Remote Oversight)
Posted 20 days ago
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Job Description
Our client, a global leader in industrial automation and robotics, is seeking a highly experienced Senior Field Service Technician to provide remote oversight and expert support for their cutting-edge robotic systems. While hands-on installation and repair may occasionally require travel, this role is primarily focused on remote diagnostics, troubleshooting, and guiding on-site personnel. The ideal candidate will possess a profound understanding of industrial robotics, automated machinery, PLC programming, and sophisticated diagnostic tools. You will be the go-to expert for resolving complex technical issues that arise in client facilities, offering solutions and procedures remotely whenever possible. This position demands exceptional analytical skills, the ability to guide others effectively through intricate processes via video calls and remote access, and a commitment to minimizing downtime for our client's operations. You will collaborate closely with local service teams, engineering departments, and clients to ensure the optimal performance and maintenance of robotic equipment. The role involves maintaining detailed service logs, identifying recurring issues, and contributing to the continuous improvement of product documentation and support strategies. This is a challenging and dynamic role for a technically adept individual looking to leverage their expertise in a remote-first capacity, supporting a wide array of industrial applications. Our client offers a supportive remote work structure, continuous learning opportunities, and the chance to work with state-of-the-art technology. Understanding the industrial landscape and common installation challenges in areas like **Nyeri, Nyeri, KE** can provide valuable context for remote guidance.
Qualifications:
Qualifications:
- Advanced technical degree or certification in Robotics, Mechatronics, Electrical Engineering, or a related field.
- Minimum of 8 years of experience in field service, robotics, or industrial automation.
- Extensive knowledge of robotic systems (e.g., FANUC, KUKA, ABB), PLCs, and HMI systems.
- Proficiency in diagnosing and troubleshooting complex electromechanical systems.
- Experience with remote access tools and diagnostic software.
- Strong technical documentation and reporting skills.
- Excellent communication and interpersonal skills, with the ability to provide clear instructions remotely.
- Ability to remain calm and effective under pressure.
- Willingness to travel occasionally for on-site support when remote solutions are insufficient.
- Commitment to safety protocols in industrial environments.
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6
Senior Field Service Technician - Remote Operations Support
Posted 20 days ago
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Job Description
Our client is looking for a highly skilled and self-sufficient Senior Field Service Technician to provide remote support and technical guidance for installation and maintenance tasks. While this role is fully remote, you will be instrumental in troubleshooting complex issues, guiding on-site personnel, and ensuring the proper functioning of equipment and systems critical to operations. You will leverage your extensive technical expertise to solve problems and oversee maintenance activities from a distance.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and expert guidance to field teams for installation, repair, and maintenance of specialized equipment.
- Diagnose and troubleshoot complex technical issues via phone, video conferencing, and remote diagnostic tools.
- Develop clear, step-by-step instructions and visual aids for technicians performing on-site work.
- Review installation and maintenance reports, ensuring adherence to standards and specifications.
- Identify recurring issues and recommend proactive solutions or product improvements.
- Maintain a detailed knowledge base of equipment specifications, troubleshooting guides, and best practices.
- Collaborate with engineering and product development teams to resolve challenging technical problems.
- Train and mentor less experienced field technicians remotely.
- Ensure all technical support activities are logged accurately and efficiently.
- Manage inventory of critical spare parts and advise on procurement needs.
- Stay up-to-date with new product releases, technical bulletins, and service updates.
- Contribute to the continuous improvement of service delivery processes and customer satisfaction.
- Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- Minimum of 6 years of hands-on experience in installation, maintenance, and repair of complex industrial equipment or systems.
- Proven ability to diagnose and troubleshoot intricate technical problems remotely.
- Excellent understanding of mechanical, electrical, and electronic systems.
- Strong verbal and written communication skills, with the ability to explain technical procedures clearly and concisely.
- Exceptional problem-solving skills and the ability to think critically under pressure.
- Demonstrated ability to work independently and manage time effectively in a fully remote work environment.
- Proficiency with remote diagnostic tools, video conferencing software, and technical documentation platforms.
- Experience in a customer-facing technical support role is essential.
- Familiarity with a specific industry (e.g., manufacturing, energy, IT infrastructure) relevant to the client's operations is highly advantageous.
- Ability to interpret technical drawings and schematics.
This advertiser has chosen not to accept applicants from your region.
7
Senior Logistics Coordinator - Remote Operations Support
Posted 4 days ago
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Job Description
Our client is seeking a meticulous and highly organized Senior Logistics Coordinator to provide essential operational support in a fully remote capacity. This role is integral to the smooth functioning of our client's supply chain, ensuring efficient movement of goods and materials. The ideal candidate will have a comprehensive understanding of logistics operations, including transportation management, inventory control, and freight forwarding. You will be responsible for coordinating shipments, managing documentation, tracking deliveries, and resolving logistical challenges. This position demands excellent communication skills, a proactive approach to problem-solving, and the ability to manage multiple tasks simultaneously in a remote setting. You will leverage various logistics software and platforms to monitor shipments, communicate with carriers and suppliers, and maintain accurate records. This is an excellent opportunity to contribute to a vital function within our client's organization while enjoying the flexibility of remote work, with a focus on optimizing logistics relevant to the **Meru, Meru, KE** area. You will play a key role in ensuring timely and cost-effective delivery of products, adhering to strict quality and safety standards. Your ability to anticipate potential issues and implement preventive measures will be crucial for maintaining operational continuity. This role requires a dedicated individual committed to excellence in logistics coordination.
Key Responsibilities:
Key Responsibilities:
- Coordinate and manage domestic and international shipments.
- Track and trace shipments, providing timely updates to stakeholders.
- Manage all necessary shipping documentation and customs clearance.
- Liaise with carriers, freight forwarders, and warehouse personnel.
- Optimize transportation routes and modes to ensure cost-effectiveness and efficiency.
- Maintain accurate inventory records and coordinate stock movements.
- Resolve logistical issues and disruptions promptly.
- Ensure compliance with all relevant transportation regulations and company policies.
- Prepare reports on logistics performance and key metrics.
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Minimum of 5 years of experience in logistics coordination or a similar role.
- Proficiency in logistics software and transportation management systems (TMS).
- Strong understanding of shipping regulations, Incoterms, and customs procedures.
- Excellent organizational, time management, and problem-solving skills.
- Effective communication and interpersonal skills for remote collaboration.
- Ability to work independently and as part of a remote team.
- Experience with freight forwarding is a plus.
This advertiser has chosen not to accept applicants from your region.
8
Senior Operations Manager - Oil & Gas Logistics
Posted 19 days ago
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Job Description
Our client is seeking a highly experienced Senior Operations Manager to oversee and optimize logistics and supply chain operations within the oil and gas sector. This role requires a strategic thinker with a proven track record in managing complex logistical challenges, ensuring efficiency, safety, and cost-effectiveness. The ideal candidate will possess extensive knowledge of oil and gas industry requirements, regulatory compliance, and supply chain best practices. While the role offers a hybrid work arrangement, requiring occasional presence at the office in Ongata Rongai, Kajiado, KE , significant flexibility will be provided.
Key Responsibilities:
Key Responsibilities:
- Develop and implement comprehensive logistics and supply chain strategies tailored to the oil and gas industry.
- Manage and optimize the transportation, warehousing, and distribution of materials, equipment, and products.
- Ensure compliance with all relevant health, safety, environmental, and regulatory standards specific to the O&G sector.
- Oversee inventory management to ensure adequate stock levels while minimizing carrying costs.
- Negotiate and manage contracts with suppliers, vendors, and third-party logistics providers.
- Lead and develop a high-performing team of logistics and supply chain professionals.
- Analyze operational data to identify areas for improvement, cost reduction, and efficiency gains.
- Implement and maintain robust tracking and reporting systems for all logistical activities.
- Manage crisis and emergency response plans for supply chain disruptions.
- Collaborate with internal departments, including procurement, production, and project management, to ensure seamless operations.
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 8 years of progressive experience in logistics and supply chain management, with at least 5 years specifically within the oil and gas industry.
- Demonstrated experience in managing complex international or regional supply chains.
- In-depth knowledge of O&G industry regulations, safety protocols, and logistics requirements (e.g., hazardous materials handling).
- Proven ability to lead and manage teams effectively.
- Strong negotiation, analytical, and problem-solving skills.
- Proficiency in supply chain management software and ERP systems.
- Excellent communication and stakeholder management skills.
- Experience with hybrid work environments and ability to balance remote and in-office responsibilities.
- Commitment to upholding the highest standards of safety and compliance.
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