9 Senior Field Service Technician Remote Oversight jobs in whatjobs
Senior Field Service Technician - Remote Oversight
Posted 21 days ago
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Job Description
Our client is seeking a highly experienced Senior Field Service Technician to provide remote technical support and oversight for their installation and maintenance teams. While this role is predominantly remote, it requires a deep understanding of on-site technical work and the ability to guide and troubleshoot complex issues from afar. You will be the go-to expert for diagnosing problems, providing step-by-step instructions, and ensuring that field technicians can resolve issues efficiently and effectively. The ideal candidate will possess extensive hands-on experience in installation and maintenance, coupled with excellent communication and problem-solving skills. You will be responsible for reviewing technical documentation, interpreting diagnostic reports, and offering remote guidance to ensure optimal performance of equipment and systems. This position demands a proactive approach to identifying potential issues before they escalate and the ability to develop clear, concise technical instructions for field personnel. You will also contribute to the development of training materials and best practices for the field service team. This is a challenging and rewarding role that leverages your technical expertise in a remote setting, allowing you to impact service quality across multiple locations. The successful candidate will be detail-oriented, patient, and possess strong analytical skills to dissect complex technical challenges. A commitment to safety and quality is paramount. Responsibilities will include:
- Providing remote technical support and troubleshooting for field service issues.
- Guiding on-site technicians through complex installations and repairs.
- Interpreting technical diagrams, schematics, and diagnostic data.
- Developing clear, step-by-step technical instructions.
- Reviewing field reports and identifying recurring issues.
- Contributing to the creation and updating of technical manuals.
- Training field technicians on new procedures and best practices.
- Diagnosing equipment malfunctions and recommending solutions.
- Ensuring adherence to safety protocols and quality standards.
- Collaborating with engineering and product teams on technical improvements.
- Advanced technical degree or certification in a relevant field (e.g., Electrical, Mechanical).
- Extensive experience in field service, installation, and maintenance.
- Proven ability to troubleshoot complex technical problems remotely.
- Strong understanding of mechanical and electrical systems.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Proficiency in diagnostic tools and relevant software.
- Strong analytical and problem-solving capabilities.
- Ability to work independently and manage time effectively in a remote setting.
- Attention to detail and a commitment to quality.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Technician (Remote Oversight)
Posted 21 days ago
Job Viewed
Job Description
Our client is looking for a highly experienced and technically proficient Senior Field Service Technician to provide remote oversight and support for installation and maintenance operations. While the role is primarily remote, it requires a deep understanding of field operations and the ability to guide and troubleshoot technical issues from a distance. You will be responsible for ensuring the successful deployment, upkeep, and repair of complex equipment and systems, leveraging your expertise to provide expert guidance to on-site teams and end-users. This position demands strong diagnostic skills, excellent communication, and a proactive approach to problem-solving in a remote-first environment.
Responsibilities:
Responsibilities:
- Provide remote technical support and guidance for installation, maintenance, and repair of specialized equipment.
- Analyze reported issues, diagnose complex technical problems, and recommend appropriate solutions.
- Develop and update technical documentation, including installation manuals, troubleshooting guides, and maintenance procedures.
- Train and mentor junior technicians and end-users on equipment operation and maintenance protocols through virtual sessions.
- Monitor equipment performance remotely using diagnostic tools and software.
- Collaborate with engineering and product development teams to provide feedback on product performance and suggest improvements.
- Manage spare parts inventory and coordinate logistics for necessary replacements.
- Ensure that all service activities are performed in accordance with safety regulations and company standards.
- Create and maintain detailed service reports and logs for all interventions.
- Proactively identify potential issues and implement preventative maintenance strategies.
- Interface with customers to understand their needs and ensure their satisfaction with the service provided.
- Occasionally travel to sites for complex installations or critical issue resolution if deemed absolutely necessary and feasible.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 7 years of hands-on experience in field service, installation, or maintenance of complex technical systems.
- Proven ability to diagnose and troubleshoot intricate mechanical, electrical, and software issues.
- Strong proficiency with diagnostic tools, multimeters, oscilloscopes, and relevant software.
- Excellent understanding of system integration and network protocols.
- Exceptional remote communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical audiences.
- Experience in training or mentoring junior technicians is highly desirable.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Knowledge of relevant safety standards and procedures.
- Adaptability to evolving technologies and troubleshooting methodologies.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Technician - Remote Oversight
Posted 21 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Technician to join their team, primarily working remotely with occasional site visits as required by specific projects. This role focuses on providing advanced technical support, troubleshooting complex issues, and mentoring junior technicians in the installation and maintenance of specialized equipment. While field-based problem-solving is a core component, this position leverages remote technologies for oversight, guidance, and advanced diagnostics, offering a unique blend of remote work and hands-on expertise. The ideal candidate will be adept at diagnosing and resolving technical challenges, ensuring maximum uptime and customer satisfaction.
Responsibilities:
Responsibilities:
- Provide expert-level technical support and troubleshooting for installed systems and equipment.
- Diagnose and resolve complex mechanical, electrical, and software issues remotely.
- Develop and implement preventative maintenance schedules to ensure optimal equipment performance.
- Conduct on-site installations, upgrades, and repairs when remote resolution is not feasible.
- Mentor and train junior field service technicians, sharing technical knowledge and best practices.
- Create detailed technical reports, service logs, and documentation for all service activities.
- Manage spare parts inventory and ensure timely requisition of necessary components.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Ensure adherence to all safety protocols and company policies during site visits and while performing remote duties.
- Manage customer relationships, ensuring high levels of satisfaction with service delivery.
- Diploma or Bachelor's degree in Engineering (Mechanical, Electrical, Electronics) or a related technical field.
- A minimum of 7 years of hands-on experience in field service, installation, and maintenance of complex technical equipment.
- Proven ability to diagnose and troubleshoot intricate technical problems.
- Strong understanding of mechanical, electrical, and electronic systems.
- Proficiency in using diagnostic tools and software.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills, with the ability to guide and instruct others effectively.
- Ability to work independently, manage time efficiently, and travel occasionally for critical on-site interventions.
- Familiarity with remote support tools and technologies is highly desirable.
- Commitment to safety and quality standards.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Technician (Remote Oversight)
Posted 21 days ago
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Job Description
Our client, a leading provider of specialized industrial equipment, is seeking a highly skilled and experienced Senior Field Service Technician to provide remote oversight and expert technical guidance for their installation and maintenance operations. This critical, fully remote role will leverage your deep technical expertise to troubleshoot complex issues, guide on-site technicians, and ensure the optimal performance and longevity of installed systems. The ideal candidate will possess extensive hands-on experience in complex machinery maintenance and a strong ability to communicate technical information clearly and effectively to diverse teams.
Responsibilities:
Responsibilities:
- Provide expert remote technical support and troubleshooting for installation and maintenance issues across various client sites.
- Analyze diagnostic data and customer-reported issues to identify root causes of equipment malfunctions.
- Develop and deliver clear, concise technical instructions and best practices for on-site technicians.
- Create and update technical documentation, including repair manuals, troubleshooting guides, and maintenance protocols.
- Conduct remote training sessions for field service personnel to enhance their technical skills and knowledge.
- Liaise with engineering and product development teams to provide feedback on equipment design and performance.
- Monitor equipment performance data remotely and recommend preventative maintenance strategies.
- Assist in planning and coordinating complex installation and maintenance projects.
- Ensure adherence to safety standards and procedures during all maintenance activities, providing guidance remotely.
- Maintain accurate records of service calls, repairs, and maintenance performed.
- Technical degree or certification in a relevant field (e.g., Electrical Engineering, Mechanical Engineering, Industrial Technology) or equivalent practical experience.
- Minimum of 5-7 years of hands-on experience in installing, maintaining, and repairing complex industrial machinery and systems.
- Proven ability to diagnose and resolve intricate technical problems remotely.
- Excellent understanding of mechanical, electrical, and hydraulic systems.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- Proficiency with diagnostic tools, schematics, and technical manuals.
- Strong organizational and problem-solving abilities.
- Experience with remote diagnostic software and collaboration tools is a significant advantage.
- Ability to work independently and manage time effectively in a fully remote setting.
- Willingness to travel occasionally for critical on-site support or training as needed (though primary function is remote).
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Technician (Remote Oversight)
Posted 12 days ago
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Job Description
Our client is looking for a highly experienced Senior Field Service Technician with a strong remote oversight capability to join their team. While this role primarily involves remote management and technical support, it requires extensive knowledge of installation, maintenance, and repair of specialized equipment. You will be responsible for guiding and troubleshooting on-site technicians remotely, ensuring complex installations and repairs are completed successfully and efficiently. This includes diagnosing technical issues based on remote diagnostics, providing step-by-step instructions, and escalating complex problems when necessary. A critical aspect of this role will be developing and refining standard operating procedures for installation and maintenance tasks, as well as creating comprehensive training materials for field teams. You will analyze performance data and service reports to identify trends, areas for improvement, and potential equipment failures. The ideal candidate will possess a deep understanding of mechanical, electrical, and software systems related to our client's product lines. Strong analytical and problem-solving skills are paramount, as is the ability to communicate technical information clearly and concisely to both technical and non-technical audiences via various remote channels. This position demands exceptional organizational skills and the ability to manage multiple troubleshooting requests simultaneously. You will play a crucial role in ensuring customer satisfaction by minimizing equipment downtime and resolving issues promptly. This is a unique opportunity to utilize your field expertise in a remote capacity, influencing the quality and efficiency of on-site services across the country. You will be instrumental in driving operational excellence and maintaining the highest standards of service delivery, remotely supporting operations and teams servicing areas like Ongata Rongai, Kajiado, KE .
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Technician (Remote Oversight)
Posted 14 days ago
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Job Description
Our client is seeking an experienced Senior Field Service Technician to provide remote technical oversight and support for installation and maintenance operations. This is a critical, fully remote role that leverages your extensive expertise to guide on-site teams and ensure the highest standards of service delivery. You will be the go-to expert for troubleshooting complex equipment issues, guiding junior technicians through intricate repair processes, and ensuring the successful deployment and upkeep of our client's products.
Key responsibilities include providing real-time remote assistance to field technicians, analyzing diagnostic data, and developing step-by-step solutions for challenging technical problems. You will contribute to the creation and refinement of technical documentation, manuals, and training materials for both internal teams and potentially clients. Proactive identification of recurring issues and proposing long-term solutions will be crucial. You will also monitor the performance of installed equipment, predict potential failures, and recommend preventative maintenance schedules. Collaboration with engineering and product development teams to provide feedback on product design and reliability will be an integral part of your role. The ability to interpret technical schematics, wiring diagrams, and product specifications is essential. This role demands exceptional problem-solving skills, a deep technical understanding, and strong communication abilities to effectively convey complex information remotely.
Qualifications:
While this role is fully remote, understanding the operational context of teams working in areas like Ongata Rongai, Kajiado, KE will be beneficial. If you are a seasoned technical expert passionate about problem-solving from a distance, we want to hear from you.
Key responsibilities include providing real-time remote assistance to field technicians, analyzing diagnostic data, and developing step-by-step solutions for challenging technical problems. You will contribute to the creation and refinement of technical documentation, manuals, and training materials for both internal teams and potentially clients. Proactive identification of recurring issues and proposing long-term solutions will be crucial. You will also monitor the performance of installed equipment, predict potential failures, and recommend preventative maintenance schedules. Collaboration with engineering and product development teams to provide feedback on product design and reliability will be an integral part of your role. The ability to interpret technical schematics, wiring diagrams, and product specifications is essential. This role demands exceptional problem-solving skills, a deep technical understanding, and strong communication abilities to effectively convey complex information remotely.
Qualifications:
- Minimum of 6 years of experience in field service, installation, maintenance, or a related technical role, with a strong emphasis on complex system troubleshooting.
- Proven ability to diagnose and resolve intricate mechanical, electrical, and software issues remotely.
- Proficiency in reading and interpreting technical documentation, blueprints, and schematics.
- Experience in guiding and mentoring junior technical staff.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and concisely.
- Familiarity with remote diagnostic tools and software.
- A strong commitment to safety protocols and quality workmanship.
- Ability to work independently and manage multiple tasks in a remote environment.
While this role is fully remote, understanding the operational context of teams working in areas like Ongata Rongai, Kajiado, KE will be beneficial. If you are a seasoned technical expert passionate about problem-solving from a distance, we want to hear from you.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Technician (Remote Oversight)
Posted 5 days ago
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Job Description
Our client is seeking a seasoned Senior Field Service Technician with experience in providing remote oversight and technical support. While this role is primarily remote, it requires a strong understanding of on-site installation, maintenance, and troubleshooting processes. You will be responsible for guiding and supporting field technicians remotely, diagnosing complex technical issues, developing solutions, and ensuring the timely and effective resolution of client service requests. This role is crucial for maintaining high standards of service delivery across our operational areas.
Key responsibilities include providing expert technical guidance to field teams via phone, video calls, and remote diagnostic tools; analyzing service reports and performance data to identify recurring issues and areas for improvement; and developing best practice documentation and training materials for field technicians. You will also assist with inventory management and the coordination of parts and equipment dispatch. The ideal candidate possesses extensive hands-on experience in a relevant technical field (e.g., industrial machinery, electronics, HVAC, telecommunications), coupled with exceptional problem-solving and communication skills. A proven ability to troubleshoot complex systems remotely is essential. Familiarity with remote support software and diagnostic tools is highly desirable.
This is a fully remote position, offering the flexibility to work from your preferred location within Kenya. We are committed to fostering a collaborative and efficient remote work environment that supports our field operations. You will play a vital role in ensuring customer satisfaction and operational excellence. We are looking for a proactive, organized, and detail-oriented individual who can effectively manage multiple support requests and provide clear, concise guidance. If you have a strong technical aptitude and a passion for problem-solving and team support, we encourage you to apply. Your expertise will be instrumental in empowering our field service teams and maintaining our commitment to quality service. The ability to adapt to different technical challenges and provide timely solutions remotely is paramount.
Key responsibilities include providing expert technical guidance to field teams via phone, video calls, and remote diagnostic tools; analyzing service reports and performance data to identify recurring issues and areas for improvement; and developing best practice documentation and training materials for field technicians. You will also assist with inventory management and the coordination of parts and equipment dispatch. The ideal candidate possesses extensive hands-on experience in a relevant technical field (e.g., industrial machinery, electronics, HVAC, telecommunications), coupled with exceptional problem-solving and communication skills. A proven ability to troubleshoot complex systems remotely is essential. Familiarity with remote support software and diagnostic tools is highly desirable.
This is a fully remote position, offering the flexibility to work from your preferred location within Kenya. We are committed to fostering a collaborative and efficient remote work environment that supports our field operations. You will play a vital role in ensuring customer satisfaction and operational excellence. We are looking for a proactive, organized, and detail-oriented individual who can effectively manage multiple support requests and provide clear, concise guidance. If you have a strong technical aptitude and a passion for problem-solving and team support, we encourage you to apply. Your expertise will be instrumental in empowering our field service teams and maintaining our commitment to quality service. The ability to adapt to different technical challenges and provide timely solutions remotely is paramount.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Technician (Remote Oversight)
Posted 5 days ago
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Job Description
Our client is looking for an experienced and technically proficient Senior Field Service Technician to provide remote oversight and support for on-site installation and maintenance teams. While the primary work is remote, occasional travel may be required for complex diagnostics or training. You will be the technical backbone for our field operations, diagnosing complex equipment failures, guiding on-site technicians through troubleshooting steps, and ensuring timely and effective resolution of technical issues. Your responsibilities include developing and updating technical documentation, creating training materials, and conducting remote training sessions for field personnel. You will analyze service reports to identify recurring problems and recommend product improvements or process adjustments. The ideal candidate will have a strong background in mechanical, electrical, or electronic systems, with extensive hands-on experience in installation, maintenance, and repair of complex machinery or equipment. Proficiency with remote diagnostic tools, diagnostic software, and digital communication platforms is essential. You should possess exceptional problem-solving skills, the ability to clearly articulate technical information, and strong interpersonal skills to effectively coach and mentor field technicians. A deep understanding of safety protocols and best practices in field service operations is mandatory. This role demands a proactive approach to technical support, a commitment to continuous learning, and the ability to manage multiple issues simultaneously in a fast-paced environment. Join our innovative team and play a crucial role in ensuring the operational excellence of our equipment, providing essential remote support for installations and maintenance, with significant impact for **Kakamega, Kakamega, KE**, and beyond.
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7
Senior Field Service Technician - Remote Oversight
Posted 3 days ago
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Job Description
Our client is looking for an experienced and highly motivated Senior Field Service Technician to lead their remote technical support operations. While the core role involves remote oversight and guidance, this position requires a strong technical background and the ability to remotely diagnose and troubleshoot complex issues. You will be the primary point of contact for escalated technical problems, providing expert-level support to field teams and end-users across various locations. This role demands excellent problem-solving skills, in-depth knowledge of our client's products and systems, and the ability to communicate technical information clearly and effectively in a remote setting. You will also play a key role in developing training materials and contributing to the continuous improvement of service processes.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced remote technical support for installation, maintenance, and repair of complex equipment and systems.
- Diagnose and troubleshoot hardware, software, and network issues reported by field technicians or customers.
- Guide and mentor junior field service technicians remotely, offering solutions to challenging technical problems.
- Develop and maintain comprehensive technical documentation, including troubleshooting guides, FAQs, and best practice manuals.
- Analyze service data to identify trends, recurring issues, and opportunities for product or process improvements.
- Collaborate with engineering and product management teams to relay customer feedback and technical insights.
- Ensure timely resolution of critical technical issues, minimizing downtime for clients.
- Develop and deliver remote training sessions for field service personnel.
- Stay up-to-date with product updates, new technologies, and service procedures.
- Manage escalation processes and ensure customer satisfaction.
- Participate in on-call rotation for urgent support needs.
Qualifications:
- Associate's or Bachelor's degree in a relevant technical field (e.g., Electrical Engineering Technology, Industrial Technology, Computer Science) or equivalent practical experience.
- Minimum of 5 years of experience in field service, technical support, or a related role, with a focus on complex systems.
- Proven ability to diagnose and resolve intricate technical issues remotely.
- Strong understanding of electro-mechanical systems, network protocols, and software applications relevant to our client's products.
- Excellent communication, active listening, and customer service skills.
- Ability to effectively communicate technical information to both technical and non-technical audiences remotely.
- Proficiency in using remote diagnostic tools and ticketing systems.
- Experience in training or mentoring junior technicians is highly desirable.
- Strong analytical and problem-solving abilities.
- Ability to work independently and manage time effectively in a remote environment.
This advertiser has chosen not to accept applicants from your region.
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