4,506 Field Service Technician Remote jobs in Kenya
Senior Field Service Technician - Remote Operations Support
Posted 21 days ago
Job Viewed
Job Description
Our client is looking for a highly skilled and self-sufficient Senior Field Service Technician to provide remote support and technical guidance for installation and maintenance tasks. While this role is fully remote, you will be instrumental in troubleshooting complex issues, guiding on-site personnel, and ensuring the proper functioning of equipment and systems critical to operations. You will leverage your extensive technical expertise to solve problems and oversee maintenance activities from a distance.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and expert guidance to field teams for installation, repair, and maintenance of specialized equipment.
- Diagnose and troubleshoot complex technical issues via phone, video conferencing, and remote diagnostic tools.
- Develop clear, step-by-step instructions and visual aids for technicians performing on-site work.
- Review installation and maintenance reports, ensuring adherence to standards and specifications.
- Identify recurring issues and recommend proactive solutions or product improvements.
- Maintain a detailed knowledge base of equipment specifications, troubleshooting guides, and best practices.
- Collaborate with engineering and product development teams to resolve challenging technical problems.
- Train and mentor less experienced field technicians remotely.
- Ensure all technical support activities are logged accurately and efficiently.
- Manage inventory of critical spare parts and advise on procurement needs.
- Stay up-to-date with new product releases, technical bulletins, and service updates.
- Contribute to the continuous improvement of service delivery processes and customer satisfaction.
- Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- Minimum of 6 years of hands-on experience in installation, maintenance, and repair of complex industrial equipment or systems.
- Proven ability to diagnose and troubleshoot intricate technical problems remotely.
- Excellent understanding of mechanical, electrical, and electronic systems.
- Strong verbal and written communication skills, with the ability to explain technical procedures clearly and concisely.
- Exceptional problem-solving skills and the ability to think critically under pressure.
- Demonstrated ability to work independently and manage time effectively in a fully remote work environment.
- Proficiency with remote diagnostic tools, video conferencing software, and technical documentation platforms.
- Experience in a customer-facing technical support role is essential.
- Familiarity with a specific industry (e.g., manufacturing, energy, IT infrastructure) relevant to the client's operations is highly advantageous.
- Ability to interpret technical drawings and schematics.
This advertiser has chosen not to accept applicants from your region.
0
Lead Field Service Engineer (Remote)
Posted 21 days ago
Job Viewed
Job Description
Our client is searching for a highly skilled and experienced Lead Field Service Engineer to join their dynamic, fully remote team. This role is crucial in providing advanced technical support and maintenance solutions across a variety of sophisticated systems. As a remote-first position, you will leverage your expertise to remotely diagnose, troubleshoot, and resolve complex technical issues for clients, ensuring minimal downtime and maximum operational efficiency. Your responsibilities will include developing and implementing preventative maintenance strategies, creating detailed service reports, and training junior technicians on best practices. You will act as a key point of contact for escalated technical challenges, requiring a deep understanding of mechanical, electrical, and software components. This role demands exceptional problem-solving abilities, strong analytical skills, and the capacity to work autonomously in a remote environment. The successful candidate will have a Bachelor's degree in Engineering (Mechanical, Electrical, or equivalent) or a related technical field, with a minimum of 8 years of progressive experience in field service or technical support. Proven experience in leading technical teams and mentoring junior engineers is highly desirable. Proficiency in diagnostic tools and remote access software is essential. Excellent communication skills are paramount, enabling clear and concise interaction with clients, internal teams, and management. You will be expected to contribute to the continuous improvement of service procedures and documentation. This role offers the significant advantage of being fully remote, providing flexibility and the opportunity to manage your work schedule effectively. We are looking for a dedicated professional who is passionate about technology and committed to delivering outstanding service. The ability to adapt to new technologies and evolving client needs is vital. Join a company that values expertise and innovation, and contribute to our mission of providing unparalleled technical support globally.
This advertiser has chosen not to accept applicants from your region.
1
Lead Field Service Engineer - Remote Coordination
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and organized Lead Field Service Engineer to provide remote coordination and technical support for a global team of technicians. While this role focuses on remote support, it requires a deep understanding of installation and maintenance processes across various complex systems. The ideal candidate will have extensive experience in diagnosing and troubleshooting mechanical, electrical, and electronic systems, ideally within industrial or commercial settings. You will act as the primary point of contact for field technicians facing on-site challenges, providing expert guidance via phone, video conference, and remote diagnostic tools. Your responsibilities will include developing comprehensive troubleshooting guides and best practices, analyzing service reports to identify recurring issues, and collaborating with engineering and product development teams to implement design improvements based on field feedback. You will also be instrumental in training new field technicians on proper installation and maintenance procedures, often remotely. A strong command of diagnostic equipment and software, coupled with excellent problem-solving abilities, is essential. The ability to clearly communicate complex technical information in high-pressure situations is paramount. This role requires a proactive approach to anticipating potential issues and a commitment to ensuring minimal downtime for client operations. Experience with remote monitoring systems and a talent for effective virtual team leadership are key. We are looking for a candidate who can provide exceptional remote support, driving efficiency and customer satisfaction. The opportunity to influence service delivery and contribute to product reliability from a remote setting is significant. This role is conceptually linked to the **Garissa, Garissa, KE** area, but the work itself is performed remotely, focusing on coordinating and supporting on-site technical teams.
This advertiser has chosen not to accept applicants from your region.
2
Field Service Engineer - Remote
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and independent Field Service Engineer to join their technical support team. This is a fully remote position, requiring you to travel extensively to client sites for installation, maintenance, and repair of specialized equipment. You will be the primary technical point of contact for customers, ensuring their systems operate optimally and providing timely solutions to any issues that arise. This role demands strong technical aptitude, excellent problem-solving skills, and the ability to work autonomously in diverse environments.
Your responsibilities will include performing routine maintenance, diagnosing complex technical problems, and executing repairs on machinery and systems. You will interpret technical manuals, schematics, and blueprints to guide your work. Providing excellent customer service, including clear communication of technical issues and resolutions, is essential. You will also be responsible for documenting service activities, managing spare parts inventory, and reporting on equipment performance. The ability to manage your own schedule, prioritize tasks effectively, and travel frequently within your assigned region is critical. A robust understanding of mechanical, electrical, and potentially software systems related to the company's products is required.
Key Responsibilities:
Your responsibilities will include performing routine maintenance, diagnosing complex technical problems, and executing repairs on machinery and systems. You will interpret technical manuals, schematics, and blueprints to guide your work. Providing excellent customer service, including clear communication of technical issues and resolutions, is essential. You will also be responsible for documenting service activities, managing spare parts inventory, and reporting on equipment performance. The ability to manage your own schedule, prioritize tasks effectively, and travel frequently within your assigned region is critical. A robust understanding of mechanical, electrical, and potentially software systems related to the company's products is required.
Key Responsibilities:
- Install, maintain, and repair specialized equipment at customer locations.
- Diagnose and troubleshoot complex technical issues across mechanical and electrical systems.
- Perform routine preventative maintenance to ensure optimal equipment performance.
- Interpret technical documentation, including blueprints, schematics, and manuals.
- Provide on-site technical support and customer training.
- Document all service activities, including repairs, parts used, and time spent.
- Manage spare parts inventory and order necessary components.
- Report on equipment status, issues, and potential improvements.
- Adhere to all safety protocols and company policies while on-site.
- Proven experience as a Field Service Engineer or similar technical support role.
- Strong mechanical, electrical, and diagnostic skills.
- Proficiency in reading and interpreting technical drawings and schematics.
- Excellent problem-solving and analytical abilities.
- Strong customer service and communication skills.
- Ability to work independently, manage time effectively, and travel extensively.
- Must possess a valid driver's license and a clean driving record.
- Technical degree or certification in a relevant field (e.g., Electrical Engineering, Mechanical Engineering, Electronics).
- Flexibility to work non-standard hours as required by customer needs.
This advertiser has chosen not to accept applicants from your region.
3
Field Service Engineer - Remote Diagnostics
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and proactive Field Service Engineer to join their innovative, fully remote technical support and maintenance team. This role focuses on providing advanced remote diagnostics and support for complex machinery and systems across various industries. The ideal candidate will possess a strong mechanical and electrical aptitude, combined with exceptional problem-solving abilities and a deep understanding of troubleshooting methodologies. You will be instrumental in ensuring optimal performance and minimal downtime for our clients' critical equipment through expert remote intervention. This is a remote-first position, requiring you to work independently and efficiently from your designated workspace, contributing to the smooth operation of essential services in **Meru, Kenya**, and beyond.
Key responsibilities include conducting in-depth remote troubleshooting of hardware and software issues, analyzing diagnostic data, and guiding on-site personnel through complex repair and maintenance procedures. You will be responsible for maintaining detailed service logs, documenting findings, and escalating critical issues to engineering teams when necessary. A significant aspect of the role involves developing and updating troubleshooting guides and providing remote training to customer support staff. You will work closely with clients to understand their operational challenges and provide timely and effective solutions. The ability to interpret technical schematics, manuals, and diagnostic reports is crucial. This role demands excellent communication skills, patience, and a customer-centric approach, all delivered remotely. A Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field is required. A minimum of 5 years of experience in field service, technical support, or maintenance, with a strong emphasis on remote troubleshooting and diagnostics, is essential. Proficiency with diagnostic software and remote access tools is mandatory. Experience with industrial automation systems, robotics, or specialized manufacturing equipment is a significant advantage.
Key responsibilities include conducting in-depth remote troubleshooting of hardware and software issues, analyzing diagnostic data, and guiding on-site personnel through complex repair and maintenance procedures. You will be responsible for maintaining detailed service logs, documenting findings, and escalating critical issues to engineering teams when necessary. A significant aspect of the role involves developing and updating troubleshooting guides and providing remote training to customer support staff. You will work closely with clients to understand their operational challenges and provide timely and effective solutions. The ability to interpret technical schematics, manuals, and diagnostic reports is crucial. This role demands excellent communication skills, patience, and a customer-centric approach, all delivered remotely. A Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field is required. A minimum of 5 years of experience in field service, technical support, or maintenance, with a strong emphasis on remote troubleshooting and diagnostics, is essential. Proficiency with diagnostic software and remote access tools is mandatory. Experience with industrial automation systems, robotics, or specialized manufacturing equipment is a significant advantage.
This advertiser has chosen not to accept applicants from your region.
4
Senior Field Service Engineer - Remote Monitoring
Posted 13 days ago
Job Viewed
Job Description
Our client, a global leader in industrial automation and control systems, is looking for a highly skilled and experienced Senior Field Service Engineer to join their innovative team. This is a fully remote position, requiring you to provide expert technical support and troubleshooting for complex machinery and systems from your home office. The ideal candidate will have a strong background in mechanical, electrical, or industrial engineering, coupled with extensive experience in installation, maintenance, and repair of sophisticated equipment. You will be responsible for diagnosing issues, providing remote guidance to on-site technicians, and ensuring the optimal performance and uptime of critical systems for our clients. This role demands excellent problem-solving skills, clear communication, and the ability to work independently.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for a wide range of industrial equipment.
- Diagnose complex mechanical, electrical, and software issues via remote access tools and detailed communication.
- Guide and assist on-site personnel (customers or junior technicians) through troubleshooting and repair procedures.
- Develop and maintain comprehensive documentation, including service manuals and troubleshooting guides.
- Analyze system performance data to proactively identify potential issues and recommend preventative maintenance.
- Conduct remote system commissioning and configuration.
- Collaborate with engineering and product development teams to provide feedback on product performance and potential improvements.
- Manage and track service requests and resolutions using CRM software.
- Ensure customer satisfaction by providing timely and effective technical solutions.
- Stay up-to-date with the latest technological advancements in industrial automation and our product lines.
- Contribute to the training and development of junior service engineers.
Qualifications:
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or a related technical field.
- Minimum of 6-8 years of experience in field service, technical support, or a related engineering role, preferably within industrial automation or manufacturing.
- Proven expertise in troubleshooting and repairing complex electro-mechanical systems.
- Strong understanding of PLCs, HMI, VFDs, and other industrial control components.
- Excellent analytical and problem-solving skills with a methodical approach.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to diverse audiences.
- Proficiency with remote access and diagnostic tools.
- Ability to work autonomously and manage multiple priorities effectively in a remote setting.
- Willingness to travel occasionally for critical on-site interventions if required (though the role is primarily remote).
- Experience with CAD software is a plus.
This advertiser has chosen not to accept applicants from your region.
5
Senior Field Service Engineer - Remote
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Senior Field Service Engineer to join our dynamic remote-first team. This role is pivotal in ensuring the seamless operation and maintenance of specialized industrial equipment for clients across various sectors. You will be responsible for diagnosing, troubleshooting, and repairing complex technical issues, often requiring in-depth knowledge of mechanical, electrical, and software systems. The ideal candidate will possess a strong analytical mindset, exceptional problem-solving abilities, and a proactive approach to preventative maintenance. Responsibilities:
- Provide remote technical support and guidance to clients experiencing equipment malfunctions.
- Analyze diagnostic data and equipment logs to identify root causes of issues.
- Develop and implement effective repair strategies, including remote guidance for on-site technicians or detailed instructions for client personnel.
- Document all service activities, including troubleshooting steps, resolutions, and parts used, in our internal knowledge base.
- Collaborate with engineering and product development teams to provide feedback on equipment performance and suggest improvements.
- Stay abreast of the latest technological advancements and industry best practices in equipment maintenance and repair.
- Conduct remote training sessions for clients and junior field service personnel on equipment operation and basic troubleshooting.
- Manage service requests and prioritize urgent issues to minimize client downtime.
- Adhere to all safety protocols and company guidelines, even when working remotely.
- Contribute to the development of technical documentation, manuals, and FAQs.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field.
- Minimum of 5 years of experience in field service, technical support, or maintenance of complex machinery.
- Proficiency in diagnosing and repairing mechanical, electrical, and electronic systems.
- Experience with diagnostic software and remote access tools.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical audiences.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Proven ability to work independently and as part of a remote team.
- Familiarity with industrial automation and control systems is a plus.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Field service technician remote Jobs in Kenya !
6
Field Service Engineer - Remote Installation & Diagnostics
Posted 11 days ago
Job Viewed
Job Description
Our client is looking for a highly skilled and proactive Field Service Engineer to join their technical services team. This is a fully remote position, meaning you will be dispatched from your home base to client sites for installation, maintenance, and troubleshooting of specialized equipment. You will be responsible for the end-to-end installation and commissioning of complex machinery, ensuring it meets all specifications and client requirements. A significant part of your role will involve performing routine maintenance, diagnosing technical issues, and implementing effective repairs to minimize downtime. You will utilize advanced diagnostic tools and software to identify root causes of malfunctions and provide timely solutions. Excellent customer service skills are paramount, as you will be the primary technical point of contact for clients on-site. You will also be expected to provide basic training to client personnel on the operation and maintenance of the equipment. The ideal candidate will possess a degree or diploma in Electrical Engineering, Mechanical Engineering, or a related technical field, with at least 5 years of experience in field service, installation, or maintenance roles. Proven experience with complex electro-mechanical systems, industrial machinery, or similar technical equipment is essential. Strong troubleshooting and problem-solving abilities, coupled with a solid understanding of electrical schematics and mechanical systems, are required. You must have excellent communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences. A valid driver's license and the willingness to travel extensively to client locations are mandatory for this role. The ability to work independently, manage your time effectively, and adhere to strict safety protocols in a remote field service capacity is crucial. This role offers an exciting opportunity for a hands-on technician to apply their expertise across diverse client sites while enjoying the flexibility of a remote role structure. Responsibilities:
- Install, commission, and maintain specialized industrial equipment.
- Perform diagnostic tests to identify and resolve technical issues.
- Conduct preventative maintenance to ensure optimal equipment performance.
- Troubleshoot and repair complex electro-mechanical systems.
- Provide on-site technical support and guidance to clients.
- Train client personnel on equipment operation and basic maintenance.
- Maintain detailed service reports and documentation.
- Adhere to all safety regulations and company procedures.
- Manage inventory of spare parts and tools as needed.
- Travel extensively to client sites as required.
- Degree or diploma in Electrical/Mechanical Engineering or a related technical field.
- 5+ years of experience in field service, installation, or maintenance.
- Proven experience with industrial machinery or complex systems.
- Strong diagnostic and troubleshooting skills.
- Proficiency in reading electrical schematics and mechanical drawings.
- Excellent customer service and communication abilities.
- Ability to work independently and manage travel schedules.
- Valid driver's license and clean driving record.
- Commitment to safety and quality standards.
This advertiser has chosen not to accept applicants from your region.
7
Lead Field Service Engineer (Remote Management)
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced Lead Field Service Engineer to manage their field service operations remotely. This role is essential for ensuring the optimal performance and maintenance of our advanced technical equipment across various client sites. You will be responsible for overseeing a team of field service technicians, coordinating schedules, troubleshooting complex technical issues, and ensuring timely and effective service delivery. The ideal candidate will have a strong background in mechanical or electrical engineering, extensive experience in field service, and proven leadership abilities. Key responsibilities include developing and implementing preventative maintenance programs, managing spare parts inventory, and ensuring adherence to safety protocols. You will also be involved in training and mentoring field technicians, monitoring service performance metrics, and implementing process improvements. This is a fully remote position, requiring exceptional organizational skills, excellent communication abilities, and proficiency in utilizing remote monitoring and diagnostic tools. You will act as the primary technical point of contact for escalated issues and collaborate closely with R&D and production teams to provide feedback for product improvement. We are looking for a proactive problem-solver who can effectively manage distributed teams and ensure high levels of customer satisfaction. This is an excellent opportunity to contribute to a critical function within the company, offering significant autonomy and the flexibility of remote work. Our client is dedicated to providing the resources and support necessary for its remote leadership team to excel.
This advertiser has chosen not to accept applicants from your region.
8
Senior Field Service Engineer (Remote Oversight)
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced Senior Field Service Engineer to provide remote oversight and technical guidance for their installation and maintenance teams. This is a critical, fully remote role that leverages your deep technical expertise to support complex on-site operations. You will be responsible for troubleshooting intricate mechanical and electrical issues, guiding field technicians through complex repairs, and developing preventative maintenance strategies. The ideal candidate will possess extensive hands-on experience with industrial machinery and systems, coupled with exceptional problem-solving and communication skills. You will act as a central point of technical expertise, analyzing diagnostic data, interpreting schematics, and providing clear, concise instructions to on-site personnel. This role requires the ability to work independently, manage multiple technical challenges simultaneously, and maintain composure under pressure. You will also contribute to the creation and refinement of technical documentation, training materials, and standard operating procedures. This is an exciting opportunity to influence the quality and efficiency of field operations without being physically present on every job site. Your insights will be invaluable in ensuring uptime and customer satisfaction across diverse installations. We are looking for a proactive individual who can anticipate potential issues and offer innovative solutions. The ability to adapt to different equipment types and client needs is paramount. This position offers a chance to utilize your engineering prowess in a dynamic, remote-first environment, making a tangible impact on our client's service delivery.
Responsibilities:
Responsibilities:
- Provide remote expert technical support and troubleshooting for field service teams.
- Analyze diagnostic data, schematics, and technical manuals to identify root causes of equipment failures.
- Guide field technicians through complex repair and maintenance procedures via remote communication.
- Develop and implement preventative maintenance plans to minimize downtime.
- Create and update technical documentation, service manuals, and best practice guides.
- Train field technicians on new equipment, technologies, and repair techniques remotely.
- Monitor service performance metrics and identify areas for improvement.
- Collaborate with engineering and product development teams to resolve recurring issues.
- Ensure adherence to safety protocols and quality standards during all service operations.
- Manage communication flow between field teams and internal technical resources.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 8 years of experience in field service engineering, installation, or maintenance.
- Extensive hands-on experience with complex industrial machinery and control systems.
- Proven ability to troubleshoot and resolve intricate technical problems remotely.
- Excellent understanding of mechanical, electrical, and hydraulic systems.
- Strong diagnostic skills and proficiency with technical documentation.
- Exceptional communication and interpersonal skills, with the ability to clearly explain technical concepts.
- Proficiency in remote collaboration tools and platforms.
- Ability to work independently and manage multiple priorities in a remote setting.
- Experience in training or mentoring technical staff is a plus.
This advertiser has chosen not to accept applicants from your region.
9