24 Senior Field Service Engineer Remote jobs in whatjobs
Senior Field Service Engineer - Remote
Posted 21 days ago
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Job Description
Our client is seeking a highly skilled and motivated Senior Field Service Engineer to join our dynamic remote-first team. This role is pivotal in ensuring the seamless operation and maintenance of specialized industrial equipment for clients across various sectors. You will be responsible for diagnosing, troubleshooting, and repairing complex technical issues, often requiring in-depth knowledge of mechanical, electrical, and software systems. The ideal candidate will possess a strong analytical mindset, exceptional problem-solving abilities, and a proactive approach to preventative maintenance. Responsibilities:
- Provide remote technical support and guidance to clients experiencing equipment malfunctions.
- Analyze diagnostic data and equipment logs to identify root causes of issues.
- Develop and implement effective repair strategies, including remote guidance for on-site technicians or detailed instructions for client personnel.
- Document all service activities, including troubleshooting steps, resolutions, and parts used, in our internal knowledge base.
- Collaborate with engineering and product development teams to provide feedback on equipment performance and suggest improvements.
- Stay abreast of the latest technological advancements and industry best practices in equipment maintenance and repair.
- Conduct remote training sessions for clients and junior field service personnel on equipment operation and basic troubleshooting.
- Manage service requests and prioritize urgent issues to minimize client downtime.
- Adhere to all safety protocols and company guidelines, even when working remotely.
- Contribute to the development of technical documentation, manuals, and FAQs.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field.
- Minimum of 5 years of experience in field service, technical support, or maintenance of complex machinery.
- Proficiency in diagnosing and repairing mechanical, electrical, and electronic systems.
- Experience with diagnostic software and remote access tools.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical audiences.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Proven ability to work independently and as part of a remote team.
- Familiarity with industrial automation and control systems is a plus.
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Senior Field Service Engineer - Remote
Posted 21 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Engineer to join their dynamic team. This is a fully remote, permanent position offering the flexibility to work from anywhere within Kenya. The successful candidate will be responsible for providing remote technical support, troubleshooting complex electromechanical systems, and guiding on-site technicians through installation, maintenance, and repair procedures. You will be a key player in ensuring our client's cutting-edge equipment operates at peak performance. This role requires a proactive approach to problem-solving, excellent communication skills, and the ability to work autonomously. The ideal candidate will possess a deep understanding of industrial machinery, control systems, and diagnostic tools. You will also be involved in remote training sessions for new and existing clients, developing comprehensive technical documentation, and contributing to the continuous improvement of service processes. A strong commitment to customer satisfaction and a passion for technology are essential. This position offers an excellent opportunity for professional growth within a leading technology firm. Responsibilities will include diagnosing hardware and software issues remotely, coordinating with logistics for part replacements, managing service tickets, and ensuring timely resolution of customer issues. You will also collaborate with the engineering team to provide feedback on product performance and potential design enhancements. The ability to interpret technical drawings, schematics, and manuals is crucial. We are looking for an individual who is detail-oriented, possesses strong analytical skills, and can effectively manage their workload in a remote setting. Join us and be part of a team that is shaping the future of industrial solutions.
Responsibilities:
Responsibilities:
- Provide expert-level remote troubleshooting and diagnostic support for complex electromechanical equipment.
- Guide on-site personnel through installation, calibration, preventative maintenance, and repair processes.
- Develop and maintain detailed technical documentation, including service manuals and troubleshooting guides.
- Conduct remote training sessions for clients and field technicians.
- Manage and prioritize service requests and support tickets to ensure timely resolution.
- Collaborate with engineering and product development teams to relay customer feedback and suggest improvements.
- Analyze equipment performance data and identify trends or potential issues.
- Ensure compliance with all safety protocols and company standards during remote guidance.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
- Minimum of 5 years of experience in field service engineering or technical support for industrial equipment.
- Proven experience with remote diagnostic tools and techniques.
- Strong understanding of control systems, PLCs, and industrial networking.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to clearly explain technical concepts.
- Proficiency in interpreting technical schematics and blueprints.
- Ability to work independently and manage time effectively in a remote environment.
- Willingness to occasionally travel for critical on-site interventions (less than 10%).
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Engineer - Remote
Posted 21 days ago
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Job Description
Our client, a leader in advanced industrial automation solutions, is seeking a highly skilled and motivated Senior Field Service Engineer to join our dynamic remote team. While the role is fully remote, the successful candidate will be expected to occasionally travel for critical on-site support and training sessions as business needs dictate, although the primary mode of operation is virtual. You will be responsible for providing expert technical support, troubleshooting, and maintenance for a wide range of automated systems and machinery deployed across various client sites. This includes diagnosing complex technical issues, developing and implementing effective solutions, and ensuring optimal performance and longevity of installed equipment. Your responsibilities will extend to conducting remote diagnostics using sophisticated monitoring tools, providing step-by-step guidance to on-site technicians or end-users, and performing software updates and configurations. You will also play a crucial role in documentation, maintaining detailed service reports, and contributing to knowledge base articles. This is an exceptional opportunity for an experienced engineer who thrives in a remote work environment and possesses a deep understanding of electro-mechanical systems, PLCs, robotics, and industrial networking. The ideal candidate will have a proven track record of problem-solving in challenging environments and excellent communication skills, enabling them to effectively collaborate with cross-functional teams and clients globally. A Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field, along with at least 5 years of relevant experience, is required. Certifications in specific automation technologies are highly desirable. Join us and contribute to the seamless operation of critical infrastructure from the comfort of your home office, with the flexibility to support clients remotely across the region and occasionally on-site in areas including, but not limited to, **Mlolongo, Machakos, KE**.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Engineer - Remote
Posted 21 days ago
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Job Description
Our client is seeking a highly experienced and self-motivated Senior Field Service Engineer to join their dynamic team. This is a fully remote position, offering the flexibility to work from anywhere within Kenya, though a strong understanding of local infrastructure and operational environments is expected. The ideal candidate will possess extensive experience in the installation, maintenance, troubleshooting, and repair of complex industrial machinery and electronic systems. Responsibilities will include diagnosing hardware and software issues, performing preventative maintenance, conducting system upgrades, and providing remote technical support to clients. You will be expected to manage your own schedule, maintain detailed service logs, and collaborate effectively with remote engineering and support teams. A proven ability to work independently, manage time efficiently, and deliver high-quality service is crucial. The role requires a strong analytical mindset, exceptional problem-solving skills, and the ability to interpret technical manuals and schematics. Candidates must be proficient in using diagnostic tools and software. This is a demanding role that requires dedication and a commitment to excellence. The successful candidate will play a vital role in ensuring the optimal performance and longevity of our client's critical equipment, contributing directly to client satisfaction and operational efficiency. We are looking for individuals who are proactive, detail-oriented, and possess excellent communication skills, capable of clearly articulating technical issues and solutions to both technical and non-technical stakeholders. The ability to adapt to new technologies and methodologies quickly is also highly valued. This position is based in Meru, Meru, KE and requires occasional virtual collaboration with international teams.
Key Responsibilities:
Key Responsibilities:
- Install, configure, and test new equipment remotely.
- Perform routine maintenance and diagnostic checks on existing systems.
- Troubleshoot and repair complex mechanical, electrical, and electronic issues.
- Provide remote technical support and guidance to field technicians and end-users.
- Develop and implement preventative maintenance schedules.
- Maintain accurate and detailed service reports and documentation.
- Collaborate with product development teams to provide feedback on equipment performance and identify areas for improvement.
- Ensure adherence to safety protocols and company standards.
- Manage inventory of spare parts and consumables for remote servicing.
- Stay up-to-date with the latest technological advancements in the field.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
- Minimum of 5 years of experience in field service, installation, or maintenance of industrial equipment.
- Proven experience with remote diagnostics and troubleshooting tools.
- Strong understanding of electronic circuits, mechanical systems, and control systems.
- Excellent problem-solving and analytical skills.
- Proficiency in reading and interpreting technical drawings and manuals.
- Excellent communication and interpersonal skills, with the ability to work effectively in a remote team environment.
- Self-starter with the ability to manage workload independently and meet deadlines.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Engineer - Remote
Posted 21 days ago
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Job Description
Our client is seeking a highly experienced and dedicated Senior Field Service Engineer to join their globally distributed team. In this fully remote role, you will be instrumental in providing expert technical support, diagnostics, and repair services for complex industrial machinery and equipment. Your primary responsibilities will include troubleshooting intricate hardware and software issues, developing effective repair strategies, and guiding junior technicians through complex procedures via remote collaboration tools. You will also be responsible for maintaining detailed service logs, documenting solutions, and contributing to the knowledge base for future reference. A key aspect of this role involves remote system monitoring and preventative maintenance planning to minimize downtime and ensure optimal operational efficiency for our diverse client base. The ideal candidate will possess a deep understanding of mechanical, electrical, and electronic systems, with a proven track record in diagnosing and resolving critical failures. Excellent communication skills are paramount, as you will be interacting with clients and internal teams through video conferencing, phone, and ticketing systems. You should be adept at explaining technical concepts clearly and concisely, both verbally and in writing. This is a fantastic opportunity for an ambitious engineer looking to leverage their expertise in a flexible, remote-first environment, contributing significantly to operational excellence across various industries. The role demands a proactive approach to problem-solving, an ability to work autonomously, and a commitment to delivering exceptional service standards. Candidates must be comfortable working with advanced diagnostic equipment and software.
Responsibilities:
Responsibilities:
- Perform remote diagnostics and troubleshooting of complex electromechanical systems.
- Develop and implement effective repair and maintenance strategies.
- Provide technical guidance and mentorship to field technicians.
- Maintain accurate and detailed records of all service activities.
- Contribute to the development of technical documentation and knowledge base articles.
- Monitor system performance and identify potential issues before they arise.
- Collaborate with engineering and product teams to provide feedback on product design and performance.
- Ensure adherence to safety protocols and company policies.
- Manage time effectively to meet service level agreements and client expectations.
- Stay up-to-date with the latest technological advancements in relevant fields.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
- Minimum of 5 years of experience in field service or technical support for industrial equipment.
- Proficiency in diagnostic software and tools.
- Strong understanding of PLC systems, HMI, and industrial automation.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills.
- Ability to work independently and manage multiple priorities.
- Familiarity with remote access and collaboration tools.
- Experience in a remote-first work environment is a plus.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Engineer (Remote)
Posted 19 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Engineer to join our fully remote technical support team. While the role is remote, it requires the ability to travel extensively to customer sites for installations, maintenance, and complex troubleshooting of our specialized equipment. You will be the primary point of contact for critical technical issues, providing expert on-site support and ensuring maximum uptime for our clients. The ideal candidate will possess a deep understanding of mechanical, electrical, and software systems related to industrial machinery. Your responsibilities will include diagnosing and repairing equipment failures, performing preventative maintenance, conducting system upgrades, and training customer personnel. This position demands exceptional problem-solving skills, strong diagnostic capabilities, and outstanding customer service orientation. You must be able to work independently in challenging environments and communicate technical information effectively to both technical and non-technical audiences. This role offers a unique opportunity to apply your engineering expertise across various client locations, contributing to the reliability and performance of essential infrastructure. Your remote-based role will support our operations and client needs in the **Embu, Embu, KE** region and beyond. We are looking for a dedicated professional committed to technical excellence and customer satisfaction.
Qualifications:
Qualifications:
- Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 7 years of experience in field service, installation, maintenance, or repair of complex industrial equipment.
- Proven expertise in diagnosing and resolving mechanical, electrical, and software issues.
- Strong understanding of hydraulics, pneumatics, and control systems.
- Proficiency with diagnostic tools, multimeters, oscilloscopes, and related test equipment.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong interpersonal and communication skills, with a customer-focused approach.
- Ability to travel extensively (up to 75%) and work independently.
- Must have a valid driver's license and a clean driving record.
- Ability to manage remote communication and reporting effectively.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Engineer - Remote
Posted 19 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Engineer to join their dynamic team. This is a completely remote position, offering the flexibility to work from anywhere within Kenya. The successful candidate will be responsible for providing advanced technical support, troubleshooting complex issues, and performing installations and maintenance of specialized equipment. You will work closely with clients to ensure optimal performance and uptime of their systems, often requiring in-depth analysis of technical data and remote diagnostics.
Key Responsibilities:
Key Responsibilities:
- Remotely diagnose, troubleshoot, and repair mechanical, electrical, and software issues on complex industrial machinery.
- Perform remote system installations, configurations, and upgrades according to client specifications and company standards.
- Develop and implement preventative maintenance schedules and strategies to minimize downtime.
- Provide expert technical guidance and support to field technicians and end-users via phone, video conferencing, and remote access tools.
- Document all service activities, including troubleshooting steps, resolutions, and parts used, in the company's CRM system.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Train clients and internal staff on the proper operation, maintenance, and troubleshooting of equipment.
- Stay up-to-date with the latest technological advancements and industry best practices.
- Manage service requests and prioritize tasks effectively to meet service level agreements (SLAs).
- Adhere to all safety protocols and company policies.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Engineer - Remote
Posted 21 days ago
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Job Description
Our client is seeking a highly motivated and experienced Senior Field Service Engineer to join their dynamic and growing team. This is a fully remote position, allowing you to leverage your expertise from the comfort of your home office. You will be responsible for providing advanced technical support, troubleshooting, and maintenance for a wide range of electromechanical systems and equipment. Your primary focus will be on ensuring the optimal performance and longevity of our client's products through remote diagnostics and guidance.
Responsibilities:
Qualifications:
This exciting opportunity is based in **Naivasha, Nakuru, KE**, but will be performed entirely remotely, offering unparalleled flexibility. Join a forward-thinking company and contribute to cutting-edge technology.
Responsibilities:
- Perform remote diagnosis and troubleshooting of complex technical issues related to specialized equipment.
- Provide expert technical guidance and support to on-site technicians and end-users via video calls, phone, and detailed documentation.
- Develop and maintain comprehensive technical documentation, including service manuals, troubleshooting guides, and best practice procedures.
- Conduct remote training sessions for field technicians and customers on product operation, maintenance, and repair.
- Analyze equipment performance data to identify potential issues and recommend proactive maintenance strategies.
- Collaborate with the engineering and product development teams to provide feedback on product reliability and areas for improvement.
- Manage service tickets efficiently, ensuring timely resolution and high customer satisfaction.
- Stay up-to-date with the latest technological advancements and industry best practices in field service and remote support.
- Adhere to all company policies and safety protocols, even in a remote setting.
Qualifications:
- Proven experience as a Field Service Engineer or in a similar technical support role, with a strong emphasis on electromechanical systems.
- In-depth knowledge of diagnostic tools and remote access technologies.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to diverse audiences.
- Proficiency in creating and interpreting technical documentation and diagrams.
- Experience with CRM or ticketing systems is a plus.
- A degree or diploma in Electrical Engineering, Mechanical Engineering, or a related field is highly desirable.
- Ability to work independently and manage time effectively in a remote work environment.
- Must be comfortable working remotely and have a reliable internet connection and suitable home office setup.
This exciting opportunity is based in **Naivasha, Nakuru, KE**, but will be performed entirely remotely, offering unparalleled flexibility. Join a forward-thinking company and contribute to cutting-edge technology.
This advertiser has chosen not to accept applicants from your region.
7
Senior Field Service Engineer - Remote
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking an experienced Senior Field Service Engineer to join their dedicated and globally distributed team. This is a unique, fully remote position focusing on providing advanced technical support and maintenance for specialized equipment. While the role is remote, it requires extensive travel to client sites across various regions for installations, troubleshooting, repairs, and preventative maintenance. You will be the primary technical point of contact for complex client issues, diagnosing problems, and implementing effective solutions. The ideal candidate possesses a deep understanding of mechanical, electrical, and software systems related to our client's product lines.
Key responsibilities include conducting on-site installations and commissioning of new equipment, performing routine maintenance and calibration, and troubleshooting intricate technical issues. You will collaborate closely with the engineering and product development teams to provide feedback and contribute to product improvements. Maintaining detailed service records, documenting all interventions, and managing spare parts inventory are also crucial aspects of this role. Excellent diagnostic and problem-solving skills are paramount, as is the ability to work independently and manage your schedule effectively while traveling. Strong customer service skills and the ability to communicate technical information clearly to non-technical personnel are essential. You will be expected to adhere to all safety protocols and company procedures. This role demands a proactive approach, a commitment to delivering high-quality service, and the resilience to thrive in a demanding, on-the-go remote work structure. The role is notionally linked to Meru, Meru, KE , but is a remote position with extensive travel expectations.
Key responsibilities include conducting on-site installations and commissioning of new equipment, performing routine maintenance and calibration, and troubleshooting intricate technical issues. You will collaborate closely with the engineering and product development teams to provide feedback and contribute to product improvements. Maintaining detailed service records, documenting all interventions, and managing spare parts inventory are also crucial aspects of this role. Excellent diagnostic and problem-solving skills are paramount, as is the ability to work independently and manage your schedule effectively while traveling. Strong customer service skills and the ability to communicate technical information clearly to non-technical personnel are essential. You will be expected to adhere to all safety protocols and company procedures. This role demands a proactive approach, a commitment to delivering high-quality service, and the resilience to thrive in a demanding, on-the-go remote work structure. The role is notionally linked to Meru, Meru, KE , but is a remote position with extensive travel expectations.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Engineer - Remote
Posted 15 days ago
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Job Description
Our client is looking for a highly skilled and motivated Senior Field Service Engineer to join their dynamic team. This role will be fully remote, requiring the ability to manage service operations, provide technical guidance, and troubleshoot complex issues from a distance. The ideal candidate will have extensive experience in diagnosing, repairing, and maintaining sophisticated equipment, with a strong emphasis on providing exceptional customer support in a remote capacity. You will be responsible for overseeing the technical aspects of installations, ensuring that all maintenance and repair protocols are followed, and contributing to the continuous improvement of service delivery.
This position demands a deep understanding of mechanical, electrical, and software systems relevant to our industry. You will act as a key point of contact for technical escalations, offering expert advice and solutions to field technicians and clients alike. The ability to conduct remote diagnostics, provide virtual training, and document technical procedures thoroughly is paramount. We are seeking an individual who is proactive, detail-oriented, and possesses excellent communication skills to effectively liaise with various stakeholders.
Key Responsibilities:
This position demands a deep understanding of mechanical, electrical, and software systems relevant to our industry. You will act as a key point of contact for technical escalations, offering expert advice and solutions to field technicians and clients alike. The ability to conduct remote diagnostics, provide virtual training, and document technical procedures thoroughly is paramount. We are seeking an individual who is proactive, detail-oriented, and possesses excellent communication skills to effectively liaise with various stakeholders.
Key Responsibilities:
- Provide remote technical support and troubleshooting for complex equipment issues.
- Develop and implement comprehensive installation, maintenance, and repair procedures.
- Conduct virtual training sessions for field technicians and customers on equipment operation and maintenance.
- Analyze service reports and performance data to identify trends and areas for improvement.
- Collaborate with engineering and product development teams to resolve technical issues and provide feedback.
- Manage spare parts inventory and logistics for remote service operations.
- Ensure adherence to safety protocols and quality standards in all service activities.
- Document technical solutions, best practices, and user guides.
- Act as a subject matter expert for the product portfolio.
- Oversee the planning and scheduling of remote technical interventions.
- Respond to critical service requests and ensure timely resolution.
- Contribute to the development of remote diagnostic tools and platforms.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 6 years of experience in field service engineering or a similar technical support role.
- Proven experience with remote diagnostics and troubleshooting of complex systems.
- Strong understanding of electrical, mechanical, and software systems.
- Excellent analytical and problem-solving abilities.
- Proficiency in technical documentation and report writing.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Experience in training or mentoring junior technicians is highly desirable.
- Ability to work independently and manage time effectively in a remote setting.
- Familiarity with CRM and field service management software.
- Willingness to travel occasionally if required for critical on-site support (though the role is primarily remote).
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