6,223 Field Installation Technician Remote Support jobs in Kenya
Field Installation Technician (Remote Support)
Posted 17 days ago
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Job Description
Our client is seeking a skilled Field Installation Technician to join their dynamic team. While the core of the work involves on-site installations, this specific role focuses on providing remote support and oversight for installation projects across various locations. This is a fully remote position where you will leverage your technical expertise to guide on-site teams, troubleshoot installation issues remotely, and ensure that all deployments meet quality standards. You will act as a crucial link between the project management team and the field engineers, providing real-time technical assistance and problem-solving from your remote workstation. Responsibilities include reviewing installation plans, conducting remote diagnostic tests, documenting installation progress and challenges, and escalating critical issues to senior technical staff when necessary. The ideal candidate will have a strong background in installation and maintenance, excellent communication skills, and the ability to explain technical procedures clearly. Proficiency with diagnostic tools, remote access software, and project management platforms is essential. You must be able to interpret technical manuals and schematics effectively. This is a remote-first role, requiring a high degree of self-motivation, organization, and the ability to work independently. You will play a vital role in ensuring the successful and efficient completion of installations without being physically present at every site. Collaboration with project managers, on-site technicians, and engineers will be constant through virtual channels. If you possess a strong technical aptitude, enjoy problem-solving, and prefer a flexible remote work arrangement where you can provide critical support and guidance, this opportunity is ideal for you.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and guidance for installation projects.
- Troubleshoot installation issues and guide on-site technicians through resolution.
- Review installation plans and schematics to ensure accuracy and feasibility.
- Conduct remote diagnostic tests and system checks.
- Document installation progress, issues, and resolutions.
- Escalate complex technical problems to senior engineers when required.
- Communicate effectively with project managers and field teams via virtual channels.
- Ensure adherence to installation standards and quality control measures.
- Assist in the planning and scheduling of remote support activities.
- Contribute to the continuous improvement of installation processes.
- Technical degree or certification in a relevant field, or equivalent experience.
- Proven experience in installation, maintenance, or a technical field.
- Strong understanding of installation procedures and best practices.
- Excellent troubleshooting and problem-solving skills.
- Proficiency with remote access and diagnostic tools.
- Strong written and verbal communication skills.
- Ability to interpret technical drawings and manuals.
- High degree of self-motivation and ability to work independently.
- Comfortable working in a fully remote environment.
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Senior Field Technician (Remote Support)
Posted 20 days ago
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Job Description
Our client is looking for a skilled and dedicated Senior Field Technician to provide on-site support and remote troubleshooting for our specialized equipment installations. This hybrid role requires a balance of hands-on field work and remote technical assistance. You will be responsible for installing, maintaining, and repairing complex machinery and systems at client locations, while also offering expert remote support to junior technicians and end-users. Key duties include diagnosing and resolving hardware and software issues, performing preventative maintenance, conducting system upgrades, and documenting all service activities. The ideal candidate will have extensive experience in mechanical and electrical systems, with a strong understanding of diagnostic tools and techniques. Excellent problem-solving abilities, attention to detail, and the capacity to work independently are essential. You must possess strong communication skills to effectively guide remote troubleshooting efforts and liaise with clients and internal teams. This role demands flexibility, as it involves both site visits and remote support responsibilities. A commitment to continuous learning and staying updated with the latest technological advancements is crucial. You will play a vital role in ensuring the optimal performance and longevity of our installations, supporting clients in **Meru, Meru, KE** and beyond.
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Senior Field Installation Technician (Remote Support)
Posted 20 days ago
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Job Description
Our client is seeking a highly skilled Senior Field Installation Technician to provide expert remote support and guidance for complex installation and maintenance projects. This role is primarily remote, requiring the ability to troubleshoot issues, guide on-site personnel, and ensure the successful deployment and upkeep of our client's products and systems. The ideal candidate will possess extensive hands-on experience in installation, maintenance, and repair across a variety of technical domains. You will leverage your deep knowledge to diagnose problems, provide step-by-step instructions, and ensure adherence to technical specifications and safety protocols. This position demands excellent communication, problem-solving skills, and the ability to work effectively with diverse teams in different locations. You will be a critical link between our technical experts and field operations, ensuring seamless service delivery.
Responsibilities:
Responsibilities:
- Provide remote technical support and expert guidance for installation and maintenance activities.
- Diagnose and troubleshoot complex technical issues encountered by field teams.
- Develop clear, concise, and effective technical documentation and work instructions.
- Guide on-site technicians through intricate installation and repair processes.
- Review installation reports and provide feedback to ensure quality and compliance.
- Identify recurring issues and propose solutions for product or process improvements.
- Collaborate with engineering and product development teams to resolve design-related challenges.
- Conduct remote training sessions for field technicians.
- Maintain detailed records of support interactions, resolutions, and outcomes.
- Stay updated on product updates, technical changes, and best practices in installation and maintenance.
- Technical degree or equivalent vocational training in a relevant field (e.g., Electrical Engineering, Mechanical Engineering, IT).
- Minimum of 7 years of experience in field installation, maintenance, and technical support.
- Proven ability to diagnose and resolve complex technical problems remotely.
- Strong understanding of mechanical, electrical, and/or software systems relevant to our client's products.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Proficiency in using remote diagnostic tools, video conferencing, and other collaboration platforms.
- Strong problem-solving, analytical, and critical thinking abilities.
- Ability to work independently and manage workload effectively in a remote environment.
- Customer-focused approach and a commitment to service excellence.
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Senior Field Technician - Remote Monitoring Systems
Posted 20 days ago
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Job Description
Our client is seeking an experienced and highly motivated Senior Field Technician specializing in the installation and maintenance of remote monitoring systems. While the operational environment involves field work, the core of this role, including reporting, diagnostics, and team coordination, is designed to be fully remote. This is an excellent opportunity for a skilled technician to leverage their expertise in ensuring the optimal performance and reliability of critical infrastructure and equipment from a distance. You will be a key player in maintaining seamless operations by providing advanced technical support and managing field deployment strategies.
Responsibilities:
Responsibilities:
- Provide remote technical support and troubleshooting for a wide range of monitoring systems.
- Analyze performance data and diagnostic reports to identify potential issues and proactively implement solutions.
- Oversee and coordinate the work of field technicians, ensuring adherence to installation and maintenance protocols.
- Develop and refine installation, calibration, and maintenance procedures for new and existing systems.
- Conduct remote diagnostics on equipment failures and guide field teams through repair processes.
- Manage inventory of spare parts and equipment, ensuring availability for field operations.
- Prepare detailed technical reports, including installation summaries, maintenance logs, and performance evaluations.
- Communicate effectively with clients, project managers, and internal engineering teams to resolve technical challenges.
- Contribute to the design and improvement of remote monitoring systems based on field feedback and performance data.
- Ensure compliance with safety regulations and best practices for all field operations.
- Train junior technicians on technical procedures, system functionalities, and troubleshooting techniques.
- Manage remote access and security protocols for monitoring systems.
- Plan and schedule preventative maintenance activities to minimize downtime.
- Evaluate new technologies and tools that can enhance remote support capabilities.
- Diploma or Bachelor's degree in Electrical Engineering, Electronics, Telecommunications, or a related technical field.
- Minimum of 5 years of experience in the installation, maintenance, and troubleshooting of complex electronic systems, preferably including remote monitoring or control systems.
- Strong understanding of network protocols, communication technologies (e.g., cellular, satellite, Wi-Fi), and data transmission.
- Proficiency in using diagnostic tools, multimeters, oscilloscopes, and other relevant equipment.
- Demonstrated ability to analyze technical data and generate comprehensive reports.
- Excellent problem-solving skills and the ability to think critically under pressure.
- Strong remote communication and collaboration skills, with the ability to guide field personnel effectively.
- Experience with data logging, SCADA systems, or IoT devices is highly desirable.
- Ability to manage multiple tasks and prioritize effectively in a remote coordination role.
- Familiarity with safety procedures relevant to field installations and maintenance.
- Certification in relevant technologies (e.g., Cisco, CompTIA) is a plus.
- Adaptability to evolving technological landscapes and a commitment to continuous learning.
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Lead HVAC Installation Technician - Remote Field Support
Posted 6 days ago
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Job Description
Our client is actively seeking a highly skilled Lead HVAC Installation Technician to provide remote field support and technical guidance. While the role is remote, your expertise will be crucial in remotely overseeing and assisting on-site technicians with complex HVAC installations, troubleshooting, and maintenance across various locations. You will be the primary technical point of contact, offering expert advice and ensuring the highest standards of quality and safety in installations. The ideal candidate will possess extensive hands-on experience in installing, repairing, and maintaining a wide range of HVAC systems, coupled with strong diagnostic skills and a deep understanding of electrical and mechanical principles. Your responsibilities will include guiding field teams through intricate installation procedures, diagnosing and resolving advanced technical issues remotely, and conducting virtual quality inspections. You will also contribute to the development of installation best practices and training materials for field personnel. This role requires exceptional problem-solving abilities, excellent communication skills, and the capacity to effectively guide and mentor technicians from a distance. Proficiency with remote diagnostic tools and communication platforms is essential. You will play a key role in ensuring customer satisfaction and operational efficiency for our client's HVAC services. A proactive approach to identifying potential issues and providing timely solutions will be highly valued. This is a unique opportunity for an experienced HVAC professional to leverage their technical acumen in a remote-first support role, impacting installation quality and technician development across numerous sites. Your leadership and problem-solving skills will be paramount.
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Senior Field Installation and Maintenance Engineer - Remote Support
Posted 15 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Field Installation and Maintenance Engineer to provide remote technical support and guidance. This position is fully remote, allowing you to leverage your expertise to assist on-site technicians and resolve complex issues without direct physical presence. You will be responsible for providing expert troubleshooting, technical guidance, and remote diagnostics for installation and maintenance activities across various client sites. This role requires a deep understanding of mechanical, electrical, or systems engineering, excellent problem-solving abilities, and strong communication skills to effectively guide field teams through challenging technical situations. As a remote expert, you will collaborate with project managers, field engineers, and customer support teams to ensure successful project outcomes and high levels of customer satisfaction.
Key Responsibilities:
Qualifications:
This is a critical role for an experienced engineer who excels at remote problem-solving and guiding field operations. If you are a detail-oriented expert with a passion for ensuring the seamless functioning of technical equipment from a distance, we invite you to apply.
Key Responsibilities:
- Provide remote technical support and troubleshooting for installation, commissioning, and maintenance of complex equipment or systems.
- Analyze diagnostic data and operational logs to identify root causes of technical issues.
- Develop clear and concise technical instructions and repair procedures for field technicians.
- Guide on-site personnel through complex repair and maintenance tasks via phone, video conferencing, and remote access tools.
- Review installation plans and maintenance schedules to ensure adherence to specifications.
- Collaborate with engineering teams to provide feedback on product design and performance based on field issues.
- Assist in the development of training materials for field technicians.
- Manage technical escalations and ensure timely resolution of critical issues.
- Maintain detailed records of support activities, issues, and resolutions.
- Stay updated on product updates, technical bulletins, and industry best practices.
- Contribute to the improvement of remote support processes and tools.
- Ensure all guidance provided aligns with safety protocols and quality standards.
Qualifications:
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Systems Engineering, or a related technical field.
- Minimum of 7 years of experience in field installation, maintenance, or technical support of complex systems/equipment.
- Proven ability to troubleshoot and diagnose intricate technical problems remotely.
- Strong understanding of mechanical, electrical, and control systems principles relevant to the industry.
- Excellent communication, interpersonal, and active listening skills.
- Proficiency with remote access and diagnostic tools, as well as video conferencing platforms.
- Ability to interpret technical manuals, schematics, and blueprints.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage time effectively in a remote environment.
- Experience in the (Specify relevant industry, e.g., industrial machinery, telecommunications, medical devices) sector is highly preferred.
- Must have a dedicated home office with reliable high-speed internet access.
This is a critical role for an experienced engineer who excels at remote problem-solving and guiding field operations. If you are a detail-oriented expert with a passion for ensuring the seamless functioning of technical equipment from a distance, we invite you to apply.
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Senior Field Installation & Maintenance Engineer - Remote Support
Posted 20 days ago
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Job Description
Our client is seeking a highly experienced Senior Field Installation and Maintenance Engineer to provide expert remote support for complex industrial equipment. This is a unique, fully remote role where you will be the primary technical point of contact for on-site technicians and customers globally, guiding them through installation, troubleshooting, and maintenance procedures. Your deep technical knowledge of mechanical, electrical, and control systems will be crucial in resolving challenging issues and ensuring optimal performance of our client's products. You will develop detailed technical documentation, including installation manuals, troubleshooting guides, and preventative maintenance plans. Your responsibilities will extend to training remote support teams and end-users on proper equipment operation and upkeep. The ideal candidate will possess exceptional diagnostic skills, a thorough understanding of root cause analysis, and the ability to communicate complex technical information clearly and concisely, often under pressure. Experience with remote diagnostic tools, augmented reality solutions, and advanced monitoring systems is highly desirable. You will also contribute to product improvement by relaying feedback from the field to the engineering and product development teams. This role requires a self-starter with a strong sense of ownership and the ability to work independently, manage multiple urgent requests simultaneously, and maintain detailed records of all support interactions. This position is critical for maintaining our client's reputation for excellence and customer satisfaction worldwide.
Responsibilities:
Responsibilities:
- Provide expert remote technical support for installation, troubleshooting, and maintenance of complex industrial machinery.
- Guide on-site technicians and customers through detailed procedures via phone, video conferencing, and remote access tools.
- Develop and update comprehensive technical documentation, including user manuals, service guides, and troubleshooting databases.
- Conduct root cause analysis for equipment failures and provide effective solutions.
- Train remote support staff and end-users on equipment operation and maintenance best practices.
- Monitor equipment performance remotely and advise on preventative maintenance.
- Collaborate with engineering teams to provide feedback on product design and reliability.
- Manage and prioritize multiple support requests efficiently.
- Document all service activities and resolutions in the CRM system.
- Ensure high levels of customer satisfaction through prompt and effective technical assistance.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- 8+ years of experience in field service, installation, or maintenance of complex industrial equipment.
- Extensive knowledge of mechanical, electrical, and control systems.
- Proven experience with remote diagnostic tools and techniques.
- Exceptional troubleshooting and problem-solving skills.
- Strong ability to interpret technical drawings, schematics, and manuals.
- Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly.
- Experience developing technical documentation and training materials.
- Self-motivated, organized, and able to work independently in a remote setting.
- Proficiency with CRM and ticketing systems.
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Senior Installation & Maintenance Technician - Remote Field Support
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a skilled and experienced Senior Installation and Maintenance Technician to join their fully remote technical support team. This role is critical for providing expert remote guidance and troubleshooting for complex equipment installations and ongoing maintenance. The ideal candidate will possess extensive hands-on experience in mechanical, electrical, and potentially software systems, coupled with exceptional problem-solving abilities and strong communication skills. You will be responsible for remotely diagnosing issues, guiding on-site personnel (or clients) through intricate installation procedures, performing preventative maintenance, and resolving technical malfunctions. A deep understanding of diagnostic tools, schematics, and technical manuals is essential. This position requires the ability to translate technical instructions clearly and effectively to individuals with varying levels of technical expertise. Collaboration with engineering and product development teams to provide feedback on product reliability and ease of installation/maintenance will also be a key aspect. We are looking for an individual who is highly self-motivated, organized, and thrives in a remote setting, demonstrating resilience and adaptability in addressing diverse technical challenges. The ability to manage multiple support requests, document solutions, and maintain detailed records of service activities is paramount. This is an excellent opportunity to leverage your technical expertise to support customers and ensure the optimal performance of critical equipment from a distance, impacting operations and services associated with **Malindi, Kilifi, KE**, and other client locations.
Responsibilities:
Responsibilities:
- Provide remote technical support for installation, maintenance, and repair of equipment.
- Troubleshoot and diagnose hardware, software, and system issues through remote communication.
- Guide on-site personnel or clients through complex installation and configuration procedures.
- Develop and maintain clear, concise technical documentation and troubleshooting guides.
- Perform remote diagnostics and analysis of equipment performance data.
- Identify root causes of technical problems and implement effective solutions.
- Collaborate with engineering teams to report product issues and suggest improvements.
- Manage service requests and prioritize tasks to ensure timely resolution.
- Provide training and support to field technicians or end-users as needed.
- Ensure adherence to safety protocols and quality standards in all remote guidance.
- High school diploma or equivalent; Technical certification or Associate's degree in a relevant field preferred.
- Minimum of 6 years of experience in installation, maintenance, and repair of industrial or technical equipment.
- Strong understanding of mechanical, electrical, and electronic systems.
- Proficiency with diagnostic tools and the ability to interpret technical schematics and manuals.
- Exceptional troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly.
- Proven ability to work independently and manage time effectively in a remote environment.
- Experience with remote support tools and platforms is highly desirable.
- Customer-focused attitude with a commitment to delivering high-quality service.
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7
Junior Renewable Energy Technician - Remote Field Support & Training
Posted 4 days ago
Job Viewed
Job Description
Our client, a leader in sustainable energy solutions, is offering a unique opportunity for a motivated Junior Renewable Energy Technician to join their fully remote field support and training team. This apprenticeship is designed to launch your career in the renewable energy sector, providing comprehensive training and hands-on experience while working remotely. You will be involved in providing remote technical support to field teams, troubleshooting issues related to solar, wind, or other renewable energy systems. Your responsibilities will include assisting with the remote diagnosis of equipment malfunctions, guiding field technicians through repair procedures via video calls and digital documentation, and maintaining detailed records of support interactions and resolutions. The ideal candidate will possess a strong aptitude for technology, excellent problem-solving skills, and a passion for renewable energy. A foundational understanding of electrical principles or mechanical systems is beneficial. You will be trained on specific renewable energy technologies and diagnostic tools. This role requires exceptional communication skills, patience, and the ability to clearly explain technical concepts to individuals with varying levels of expertise. You must be comfortable working independently, managing your time effectively, and utilizing digital collaboration tools. This is a remote-first position, offering flexibility and the chance to contribute to a greener future from **Mlolongo, Machakos, KE** (virtually). A relevant technical diploma or certificate in electrical, mechanical, or renewable energy fields is preferred, along with a demonstrated eagerness to learn and grow within the renewable energy industry. This apprenticeship provides a pathway to a rewarding career, contributing to vital sustainability efforts.
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Field Installation Technician (Remote)
Posted 20 days ago
Job Viewed
Job Description
Our client, a leader in advanced technology solutions, is seeking a highly skilled and independent Field Installation Technician to join their fully remote operations. This role requires a dedicated professional who can travel to various client sites to perform installations and maintenance of complex systems. While the role is remote-based in terms of company affiliation, it necessitates significant on-site work at customer locations across a designated region. You will be the face of our client's technical expertise in the field.
Responsibilities:
Responsibilities:
- Perform on-site installation, configuration, and testing of specialized equipment and systems.
- Diagnose and resolve technical issues during installation and maintenance.
- Conduct routine preventative maintenance and system checks.
- Provide on-site technical support and training to clients.
- Ensure all installations are completed according to technical specifications and safety standards.
- Document installation activities, service calls, and resolutions accurately.
- Manage inventory of parts and equipment for on-site jobs.
- Communicate effectively with the remote support team to resolve complex issues.
- Adhere to all company policies and procedures, including travel and expense reporting.
- Proven experience as an installation technician or field service engineer, preferably in a related industry.
- Strong technical aptitude and hands-on experience with hardware and software installation.
- Ability to interpret technical drawings, manuals, and schematics.
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication skills.
- Ability to work independently and manage time effectively while traveling.
- Must possess a valid driver's license and a reliable vehicle.
- Willingness to travel extensively to client locations.
- Familiarity with safety protocols and procedures in a field environment.
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