473 E Commerce Operations Specialist jobs in Nairobi

Company Description

Amara Capital Limited helps businesses craft a message, design and brand products and services, automate the marketing process, and build multiple sources of income. Our mission is to empower businesses to grow and thrive in competitive markets. By leveraging innovative strategies and cutting-edge technology, we provide comprehensive solutions to enhance business operations and marketing efforts.

Role Description

This is a full-time hybrid role for Sales Specialists Teams based in Nairobi County, Kenya. Some work from home is acceptable. The Sales Specialists Teams will be responsible for generating leads, managing customer relationships, developing sales strategies, and closing deals. Daily tasks will include conducting market research, identifying potential customers, and maintaining an up-to-date knowledge of the company's products and services. The role also involves collaborating with the marketing team, preparing sales reports, and providing exceptional customer service.

Qualifications

• Proven experience in sales and lead generation
• Strong customer relationship management and negotiation skills
• Excellent communication and interpersonal skills
• Ability to develop and implement effective sales strategies
• Self-motivated and results-driven with a demonstrated ability to work independently and in a team
• Proficient in using CRM software and other sales tools
• Relevant experience in the marketing and branding industry is a plus
• Bachelor's degree in Business, Marketing, or a related field is preferred

• Oversee daily e-commerce operations, including order processing, inventory management, and customer service inquiries.
• Monitor and manage product listings across various online channels, ensuring accuracy and competitiveness.
• Coordinate with warehouse and shipping partners to ensure timely and accurate order fulfillment.
• Analyze sales data and operational metrics to identify areas for improvement and implement solutions.
• Manage customer service escalations and resolve issues promptly to maintain high customer satisfaction.
• Develop and maintain standard operating procedures (SOPs) for all e-commerce operations.
• Collaborate with marketing and sales teams to align operational efforts with promotional campaigns.
• Stay updated on e-commerce trends, technologies, and competitor activities.
• Generate regular reports on key performance indicators (KPIs) such as conversion rates, order volume, and fulfillment times.
• Troubleshoot and resolve any issues related to the e-commerce platform, payment gateways, or shipping integrations.

• Proven experience in e-commerce operations, online retail management, or a related field.
• Strong understanding of e-commerce platforms (e.g., Shopify, WooCommerce, Magento) and online marketplaces.
• Proficiency in inventory management systems and order fulfillment processes.
• Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Experience with digital marketing concepts and SEO is a plus.
• Familiarity with CRM software and order management systems.
• Detail-oriented with a high level of accuracy.
• Ability to work independently and effectively in a remote team setting.

• Manage and optimize product listings on various e-commerce marketplaces.
• Monitor and maintain accurate inventory levels across all channels.
• Process orders efficiently and coordinate with fulfillment and shipping partners.
• Analyze sales data and identify trends to drive revenue growth.
• Respond to customer inquiries and manage product reviews and feedback.
• Implement strategies to improve conversion rates and customer satisfaction.
• Stay updated on marketplace policies and e-commerce best practices.
• Collaborate with marketing teams on promotional activities.

• Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.
• 3+ years of experience in e-commerce operations and marketplace management.
• Proven success in managing product listings and optimizing sales performance on platforms like Jumia, Kilimall, etc.
• Familiarity with order management systems and e-commerce analytics tools.
• Strong understanding of SEO principles for e-commerce.
• Excellent organizational, problem-solving, and communication skills.
• Ability to work independently and manage tasks effectively in a remote setting.

• Oversee and manage all aspects of online order processing, from placement to delivery.
• Monitor and maintain accurate inventory levels across all sales channels, coordinating with warehouse and fulfillment teams.
• Ensure the smooth operation of the e-commerce website, including product uploads, content management, and pricing updates.
• Liaise with customer service teams to resolve order-related issues and ensure prompt customer satisfaction.
• Develop and implement strategies to optimize shipping, fulfillment, and returns processes.
• Analyze operational data to identify bottlenecks, inefficiencies, and areas for improvement.
• Manage relationships with third-party logistics (3PL) providers and other vendors.
• Ensure website content, product information, and promotional details are accurate and up-to-date.
• Stay informed about e-commerce trends and best practices to continuously enhance operational efficiency.
• Assist in the development and implementation of new operational initiatives and technologies.
• Prepare regular reports on operational performance, key metrics, and recommendations.
• Support marketing campaigns by ensuring timely and accurate product availability and information.
• Collaborate with internal teams (Marketing, Sales, IT) to achieve departmental and company goals.

• Bachelor's degree in Business Administration, Logistics, Operations Management, or a related field.
• Minimum of 4 years of experience in e-commerce operations or a related role.
• Proven experience with e-commerce platforms (e.g., Shopify, Magento, BigCommerce) and order management systems (OMS).
• Strong understanding of inventory management principles and warehouse operations.
• Excellent organizational and time management skills, with the ability to multitask effectively.
• Proficiency in data analysis and reporting using tools like Excel and Google Analytics.
• Exceptional problem-solving and critical-thinking abilities.
• Strong communication and interpersonal skills, with the ability to work effectively in a remote team environment.
• Experience with customer service best practices in an online retail context.
• A proactive and detail-oriented mindset with a commitment to achieving operational excellence.
• Ability to adapt quickly to changing priorities and work independently.

Company Description

Wambugu International is a caring, trusted, and innovative real estate agency in Nairobi, Kenya, specializing in helping clients buy, rent, invest in homes and plots. We have recently launched
Marketing services
to help startups, real estate agents, estate companies, landlords and investors build powerful online identities through development of modern, high-performance websites that drive visibility, credibility, and sales.

Role Description

We're looking for a
Marketing Executive
passionate about selling
website design and development services
. The ideal candidate is results-driven, tech-savvy, and confident in presenting web solutions that meet clients' business goals.

Key Responsibilities

• Generate leads and close deals for website design and redesign projects.
• Pitch customized web packages to clients based on their brand and business size.
• Conduct online and in-person product demos and presentations.
• Collaborate with the design and development teams to ensure timely project delivery
• Track and report performance using CRM tools.
• Stay up-to-date with web trends, CMS tools, and competitors' offerings.

Qualifications

• 2+ years' experience in sales or marketing.
• Strong understanding of websites, domains, hosting, CMS (WordPress), and SEO basics.
• Excellent communication and presentation skills.
• Proven ability to meet or exceed monthly sales targets.
• Self-driven, ambitious, and good at relationship building.

What We Offer

• Competitive salary + commissions per website sale
• Clear growth path into senior management
• Continuous training in digital marketing and web technologies
• Flexible working options (office or remote)

How to Apply

Send your CV and a short cover letter to

Role Overview

The Online Sales Associate is responsible for driving online sales of Sokoxtra's products/services by engaging with customers over digital channels, handling inquiries, managing orders, and ensuring a high level of customer satisfaction. This person works closely with marketing, logistics, and customer service teams to deliver on sales targets and build strong long-term relationships with customers.

Key Responsibilities

• Respond to online customer inquiries via email, live chat, social media, etc., in a timely, friendly and professional manner.
• Educate customers on product features, pricing, promotions, and policies.
• Assist customers through the buying process—guiding them from product selection through checkout and payment.
• Upsell/cross-sell complementary products or services.
• Monitor online orders, follow up on delivery and order issues, and coordinate with fulfillment/logistics to ensure smooth delivery.
• Track sales leads, follow up on abandoned carts, and help recover sales.
• Maintain accurate records of sales, customer contacts, and feedback; prepare periodic reports on sales performance, customer issues, and market insights.
• Stay up to date with Sokoxtra's product catalog, promotions, competitor offerings, industry trends.
• Provide excellent post-sales support including returns, exchanges, refunds, and customer satisfaction checks.

Required Skills & Qualifications

• Proven experience in online sales, e-commerce, or customer service roles.
• Strong communication skills (written & verbal).
• Good organizational skills, ability to multitask (e.g. managing multiple customer conversations, orders, etc.).
• Comfort with digital tools: email, chat, CRM or ticketing systems, social media messaging.
• Target-driven mindset with ability to meet or exceed sales KPIs.
• Problem-solving ability: handle customer complaints / logistical issues with composure.
• Basic knowledge of payment methods, shipping/delivery logistics.
• High school diploma required; tertiary education in business, marketing or related field is a plus.

Preferred

• Experience with eCommerce platforms (Shopify, WooCommerce, etc.).
• Familiarity with digital marketing / promotions.
• Experience with upselling / cross-selling.
• Multilingual (if customers speak different languages) or knowing local dialects.

Working Conditions

• This position may be remote or partly remote (depending on company policy), with occasional office visits or coordination.
• Hours may include evenings or weekends to cover peak customer demand.
• May involve performance-based incentives / commissions.

How to Apply via

Here is a suggested set of instructions & information to submit your application using their website:

1. Go to