1118 E Commerce Operations Manager jobs in Nairobi

• Developing and executing global procurement strategies aligned with company objectives.
• Identifying, evaluating, and selecting new suppliers based on quality, cost, and reliability.
• Negotiating contracts and terms with suppliers to achieve favorable pricing and service agreements.
• Managing supplier relationships, ensuring performance meets or exceeds expectations.
• Monitoring market trends and identifying opportunities for cost reduction and process improvement.
• Mitigating supply chain risks and developing contingency plans.
• Overseeing the procurement process from requisition to payment.
• Ensuring compliance with procurement policies and ethical standards.
• Collaborating with internal departments to understand their procurement needs.
• Analyzing procurement data to identify trends and areas for optimization.

• Analyze procurement data to identify trends, inefficiencies, and cost-saving opportunities.
• Monitor supplier performance against established metrics and provide regular feedback.
• Support the development and execution of strategic sourcing strategies.
• Conduct market research to identify new suppliers and evaluate their capabilities.
• Assist in the negotiation of contracts and terms with suppliers.
• Prepare regular reports on procurement activities, including spend analysis and category performance.
• Collaborate with internal stakeholders to understand their procurement needs and ensure timely delivery of goods and services.
• Maintain accurate procurement records and databases.
• Identify and implement process improvements within the procurement function.
• Support demand planning and inventory management activities.
• Ensure compliance with procurement policies and procedures.

• Bachelor's degree in Supply Chain Management, Business Administration, Economics, or a related field.
• 1-3 years of experience in procurement, supply chain analysis, or a similar role.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel and data analysis tools.
• Familiarity with ERP systems (e.g., SAP, Oracle) is a plus.
• Excellent written and verbal communication skills.
• Ability to work independently and manage time effectively in a remote environment.

• Manage day-to-day operations of the e-commerce website, including product listings, inventory management, and order fulfillment.
• Develop and implement strategies to improve website user experience, conversion rates, and average order value.
• Oversee inventory levels, stock replenishment, and work closely with logistics partners to ensure efficient order processing and timely delivery.
• Monitor website performance, identify technical issues, and coordinate with development teams for timely resolution.
• Analyze sales data, customer behavior, and market trends to identify opportunities for growth and optimization.
• Collaborate with marketing teams to align promotional campaigns, content strategy, and SEO efforts with operational capabilities.
• Manage customer service inquiries related to orders, shipping, and returns, ensuring high levels of customer satisfaction.
• Identify and implement process improvements to enhance operational efficiency and reduce costs.
• Stay current with e-commerce trends, technologies, and competitor strategies.
• Ensure compliance with all relevant regulations and policies.

• Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or a related field.
• Minimum of 4-6 years of experience in e-commerce operations management.
• Proven experience with e-commerce platforms (e.g., Shopify, WooCommerce, Magento) and related tools.
• Strong understanding of inventory management systems, order fulfillment processes, and logistics.
• Proficiency in analyzing e-commerce data and using insights to drive business decisions.
• Excellent project management and organizational skills.
• Strong communication and interpersonal abilities, with the capacity to collaborate effectively in a remote setting.
• Experience with digital marketing concepts such as SEO, SEM, and email marketing is a plus.
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Demonstrated problem-solving skills and a proactive approach to operational challenges.

• Oversee day-to-day e-commerce operations, ensuring seamless order processing and fulfillment.
• Develop and implement strategies to optimize website user experience and conversion rates.
• Manage inventory levels across multiple warehouses and sales channels to prevent stockouts and overstocking.
• Negotiate and manage relationships with third-party logistics (3PL) providers, shipping carriers, and other vendors.
• Analyze e-commerce sales data, website traffic, and customer behavior to identify trends and opportunities for growth.
• Develop and implement key performance indicators (KPIs) to measure operational efficiency and customer satisfaction.
• Lead and mentor a remote team of e-commerce operations specialists, providing training and support.
• Oversee the customer service function, ensuring timely and effective resolution of customer inquiries and issues.
• Manage the returns and exchange process to minimize losses and enhance customer loyalty.
• Implement and maintain fraud prevention measures for online transactions.
• Collaborate with marketing and IT teams to ensure alignment on promotional campaigns and website enhancements.

• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field. A Master's degree is a plus.
• Minimum of 6 years of progressive experience in e-commerce operations management.
• Demonstrated success in optimizing online sales funnels and improving customer experience.
• Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce), CRM systems, and ERP systems.
• Excellent analytical skills with proficiency in data analysis tools (e.g., Google Analytics, Excel).
• Proven ability to manage budgets, control costs, and negotiate contracts.
• Exceptional leadership, communication, and interpersonal skills.
• Experience managing remote teams is highly preferred.
• Strong problem-solving abilities and a results-oriented approach.
• Knowledge of international shipping regulations and customs procedures is an advantage.

• Oversee daily e-commerce operations, including order processing, inventory management, and customer service inquiries.
• Monitor and manage product listings across various online channels, ensuring accuracy and competitiveness.
• Coordinate with warehouse and shipping partners to ensure timely and accurate order fulfillment.
• Analyze sales data and operational metrics to identify areas for improvement and implement solutions.
• Manage customer service escalations and resolve issues promptly to maintain high customer satisfaction.
• Develop and maintain standard operating procedures (SOPs) for all e-commerce operations.
• Collaborate with marketing and sales teams to align operational efforts with promotional campaigns.
• Stay updated on e-commerce trends, technologies, and competitor activities.
• Generate regular reports on key performance indicators (KPIs) such as conversion rates, order volume, and fulfillment times.
• Troubleshoot and resolve any issues related to the e-commerce platform, payment gateways, or shipping integrations.

• Proven experience in e-commerce operations, online retail management, or a related field.
• Strong understanding of e-commerce platforms (e.g., Shopify, WooCommerce, Magento) and online marketplaces.
• Proficiency in inventory management systems and order fulfillment processes.
• Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Experience with digital marketing concepts and SEO is a plus.
• Familiarity with CRM software and order management systems.
• Detail-oriented with a high level of accuracy.
• Ability to work independently and effectively in a remote team setting.

An international non-profit organisation based in Africa is seeking a
Supply Chain & Logistics Associate
to support and optimise their procurement and logistics operations across the region. This role is based in
Nairobi, Kenya
.

This is an exciting opportunity to join a mission-driven organisation dedicated to expanding access to critical health care solutions. The role will be
based in Kenya
and will play a pivotal part in ensuring the smooth flow of products across Sub-Saharan Africa.

The successful candidate will support end-to-end supply chain activities, working closely with suppliers, distributors, and internal teams. This position offers the chance to contribute to meaningful impact, while supporting organisational growth and efficiency.

Key Qualifications:

• Bachelor's degree in Supply Chain Management, Logistics, Procurement, Business Administration, or a related field (master's or certifications such as CIPS/KISM preferred).
• 5-7 years of relevant experience in supply chain management, logistics, or procurement.
• Strong skills in Excel and inventory management systems.
• Previous experience operating across Sub-Saharan Africa preferred.
• Exceptional attention to detail, communication, and problem-solving skills.
• Adaptability to work in a dynamic, fast-paced environment - need to conduct regular meetings with suppliers in Asia

Key Responsibilities:

• Oversee logistics operations, including warehousing, transportation, and distribution.
• Manage procurement processes, purchase orders, and supplier relationships.
• Track shipments, freight quotes, and shipping documentation from origin to destination.
• Ensure compliance with international and local logistics regulations.
• Monitor supply chain KPIs including delivery performance, costs, and inventory turnover.
• Collaborate with internal teams (Sales, Finance, and Customer Support) to meet business goals.
• Drive improvements to optimise costs, lead times, and operational efficiency.

Key Personal Skills:

• Organised, proactive, and efficient in managing multiple priorities.
• Strong interpersonal communication and collaboration skills.
• Strategic thinker with the ability to problem-solve under pressure.
• Positive and self-motivated with a solutions-focused mindset.

If you are passionate about strengthening supply chain and logistics operations across Africa, and you have strong experience in procurement and distribution, please submit your application below.

Desired Skills and Experience
Bachelor's degree in Supply Chain Management, Logistics, Procurement, Business Administration, or related field.

Master's degree or professional certifications (e.g., CIPS, KISM) preferred.

5-7 years of experience in supply chain management, with a focus on logistics and procurement.

Previous experience working across Sub-Saharan African countries preferred.

Knowledge of medical devices (especially neonatal and maternal) and related documentation is an advantage.

Strong technical and data entry skills, with advanced Excel proficiency.

Experience using inventory management systems.

Ability to monitor and report on KPIs such as delivery performance, freight costs, inventory turnover, and budget adherence.

Understanding of international and local logistics laws, import requirements, and safety standards.

Exceptional attention to detail (ability to manage multiple moving parts accurately).

Strong problem-solving and strategic thinking skills.

Excellent interpersonal and communication skills (verbal and written in English).

Ability to collaborate effectively with suppliers, distributors, and cross-functional teams (Sales, Finance, Customer Support).

Comfortable in a fast-paced, startup-like environment where priorities can shift quickly.

Willingness to work flexible hours to align with suppliers in Asia and stakeholders in the USA

• Develop and execute strategic supply chain and logistics plans aligned with company objectives.
• Oversee end-to-end supply chain operations, including procurement, inventory management, warehousing, and transportation.
• Manage and optimize inventory levels to meet demand while minimizing holding costs.
• Negotiate favorable terms and build strong relationships with suppliers and logistics partners.
• Implement and manage robust logistics networks to ensure efficient and timely product delivery.
• Drive continuous improvement initiatives to enhance supply chain efficiency and reduce costs.
• Utilize data analytics and forecasting tools to improve demand planning and supply chain visibility.
• Lead and mentor a high-performing, remote supply chain team.
• Ensure compliance with all relevant regulations and quality standards.
• Identify and mitigate supply chain risks and develop contingency plans.
• Evaluate and implement new supply chain technologies and systems.
• Collaborate with sales, marketing, and production teams to align supply chain activities with business needs.

• Bachelor's or Master's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum of 10 years of progressive experience in supply chain management, with at least 5 years in a leadership role within the FMCG industry.
• Proven track record of successfully managing complex, global supply chains and driving significant cost savings and efficiency improvements.
• In-depth knowledge of inventory management, logistics, procurement, and international trade.
• Strong analytical and problem-solving skills, with proficiency in data analysis and forecasting tools.
• Experience with Supply Chain Management (SCM) software and ERP systems.
• Excellent leadership, communication, and negotiation skills.
• Ability to work effectively in a fully remote, fast-paced, and dynamic environment.
• Demonstrated ability to build and manage high-performing teams remotely.