1,813 E Commerce Manager jobs in Kenya

• Develop and implement the overall e-commerce strategy to drive revenue growth.
• Manage and optimize the company website for a superior user experience and high conversion rates.
• Oversee all digital marketing efforts, including SEO, SEM, social media marketing, and email campaigns.
• Analyze website performance, sales data, and customer insights to identify opportunities for improvement.
• Manage online product catalog, ensuring accuracy and compelling product descriptions.
• Collaborate with internal teams to ensure efficient order fulfillment and customer service.
• Manage the e-commerce budget and track ROI of marketing initiatives.
• Stay updated with e-commerce best practices and emerging technologies.

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 5 years of experience in e-commerce management or digital marketing.
• Proven track record of successfully growing online sales and managing e-commerce platforms.
• Strong analytical skills and experience with web analytics tools (e.g., Google Analytics).
• Excellent understanding of SEO, SEM, social media marketing, and email marketing.
• Experience with e-commerce platforms (e.g., Shopify, Magento) is required.
• Demonstrated ability to lead and collaborate in a remote team environment.

• Oversee day-to-day e-commerce operations, including order processing, fulfillment, and shipping.
• Manage inventory levels across all channels, ensuring accuracy and minimizing stockouts.
• Optimize the customer journey on the e-commerce platform, from browsing to checkout.
• Liaise with third-party logistics (3PL) providers and shipping carriers to ensure timely and cost-effective delivery.
• Monitor website performance and troubleshoot any operational issues.
• Manage product catalog updates, including descriptions, pricing, and imagery.
• Analyze sales and operational data to identify trends and areas for improvement.
• Develop and implement strategies to enhance customer satisfaction and retention.
• Ensure compliance with company policies and regulatory requirements.

• Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field.
• 3-5 years of experience in e-commerce operations or online retail management.
• Proven experience with e-commerce platforms (e.g., Shopify, WooCommerce, Magento).
• Strong understanding of inventory management systems and logistics.
• Excellent organizational, problem-solving, and analytical skills.
• Demonstrated ability to manage remote operations and collaborate effectively in a virtual environment.
• Strong communication and interpersonal skills.
• Experience with data analysis tools is a plus.

• Develop and implement a robust e-commerce strategy to achieve sales and growth targets.
• Manage the day-to-day operations of the online store, including product catalog management, pricing, and inventory.
• Optimize website performance, user experience, and conversion rates through A/B testing and data analysis.
• Develop and execute digital marketing campaigns (SEO, SEM, social media, email marketing) to drive traffic and sales.
• Analyze e-commerce data, metrics, and customer behavior to identify trends and opportunities for improvement.
• Manage the e-commerce budget and ensure a strong return on investment (ROI) for all initiatives.
• Collaborate with marketing, product development, and customer service teams to ensure a seamless customer journey.
• Stay up-to-date with e-commerce trends, technologies, and best practices.
• Lead and mentor a remote team of e-commerce professionals.
• Manage third-party e-commerce platforms and integrations.
• Ensure a high level of customer satisfaction and loyalty.

• Bachelor's degree in Marketing, Business Administration, E-commerce, or a related field.
• Minimum of 6 years of experience in e-commerce management, with a proven track record of driving online sales growth.
• Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
• Expertise in digital marketing channels, including SEO, SEM, social media marketing, and email marketing.
• Proficiency in web analytics tools (e.g., Google Analytics) and data interpretation.
• Experience with A/B testing and conversion rate optimization (CRO).
• Excellent leadership, team management, and communication skills.
• Ability to work independently and manage projects effectively in a remote environment.
• Strong understanding of customer experience (CX) and user interface (UI)/user experience (UX) principles.
• Familiarity with CRM systems and marketing automation tools.
• Passionate about online retail and driving business growth.

• Manage and optimize all aspects of the e-commerce platform, including website functionality, user experience, and conversion rate optimization.
• Oversee order fulfillment, shipping, and logistics to ensure timely and accurate deliveries.
• Develop and implement strategies to reduce cart abandonment and improve overall sales performance.
• Manage inventory levels and ensure accurate stock availability across all online channels.
• Monitor website performance, analytics, and key e-commerce metrics, providing regular reports and insights.
• Collaborate with marketing teams to align promotional activities with operational capabilities.
• Manage customer service inquiries and ensure prompt resolution of issues, maintaining high customer satisfaction ratings.
• Identify and implement process improvements to enhance operational efficiency and reduce costs.
• Stay updated on e-commerce trends, best practices, and emerging technologies to maintain a competitive edge.
• Lead and mentor a remote team of operations specialists.
• Ensure compliance with all relevant online trading regulations and data privacy laws.

• Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
• Minimum of 5 years of experience in e-commerce operations management.
• Proven track record of successfully managing online retail platforms and driving sales growth.
• Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and related tools.
• Expertise in web analytics tools (e.g., Google Analytics) and ability to derive actionable insights.
• Excellent understanding of logistics, supply chain management, and inventory control.
• Demonstrated experience in managing customer service operations and resolving complex issues.
• Strong project management and organizational skills with the ability to manage multiple priorities.
• Exceptional communication, interpersonal, and leadership skills, particularly for leading a remote team.
• Proficiency in e-commerce KPIs and reporting.
• Experience with SEO and SEM best practices related to e-commerce is a plus.

• Develop and execute a comprehensive e-commerce strategy to maximize sales and profitability.
• Manage and optimize all online sales channels, including the company website, marketplaces, and social commerce platforms.
• Oversee the creation and implementation of digital marketing campaigns across social media, email, and paid advertising.
• Analyze website traffic, sales data, and customer behavior to identify growth opportunities and areas for improvement.
• Manage product listings, pricing, and promotions to ensure competitiveness and maximize conversion rates.
• Develop and implement strategies to enhance customer engagement and loyalty through social media and other digital touchpoints.
• Collaborate with marketing, content, and design teams to create compelling product descriptions, visuals, and marketing materials.
• Stay abreast of emerging e-commerce trends, technologies, and competitor activities.
• Manage the e-commerce budget and track ROI for all digital marketing initiatives.
• Effectively communicate strategies and results to senior leadership in a remote setting.

• Bachelor's degree in Marketing, Business, E-commerce, or a related field.
• Proven experience (5+ years) in e-commerce management, digital marketing, and social media strategy.
• Demonstrated success in driving online sales growth and managing e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
• Expertise in social media marketing, SEO, SEM, email marketing, and analytics tools (e.g., Google Analytics).
• Strong understanding of customer acquisition and retention strategies in an online environment.
• Excellent analytical skills with the ability to translate data into actionable insights.
• Outstanding communication and collaboration skills, especially in a remote work context.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Experience in the retail sector, particularly in the Mombasa, Mombasa, KE area or similar coastal regions, is an advantage.
• Creative thinker with a passion for e-commerce and digital innovation.

Atlancis Technologies Limited seek to hire a motivated and result-oriented Business Development Manager tasked with formulating and executing strategic plans to grow sales revenue across all company product portfolios. The successful candidate will work broadly and collaboratively to achieve both individual and team targets. They will be responsible for client acquisition across Enterprise, Service Provider and Government sectors.

Responsibilities:

• Actively develop Cloud sales in the Kenyan Business Unit to deliver required growth and achieve agreed business targets (through new business)
• Target and contact key decision makers in the target sector to create a need and present new project opportunities, propose specific sales contracts, obtain fully executed contracts for new projects, and achieve business development goals
• Collaborate with pre-sales to properly coordinate project implementation, and operations support interface, and proactively address problems/customer issues, ensuring customer satisfaction
• Devise and execute strategies to develop and grow a network of relationships with potential customers and strategic partners
• Initiate contact with new customers and build relationships with key decision makers in order to create and convert sales opportunities
• Create monthly and quarterly forecast of sales
• Negotiate pricing with customers to ensure profitable margin
• Provide regular feedback to the management on market trends, competitive threats and opportunities to deliver greater value to our customers
• Reporting on all sales activities including sales and prospecting activities, sales calls, presentations, closed sales, and follow-up activities

Skills & Qualifications:

• Bachelor's Degree in a Business-related field
• Over 5years experience within the ICT sector
• Strong practical knowledge of strategic account development, particularly in building new pipeline of accounts
• Extensive network of contacts and ability to build and develop these contacts
• Comprehensive understanding of the new business sales process and the ability to operate at every level within the sales process from conducting a positive initial prospect meeting to crafting and delivering a compelling and successful proposal
• Strong interpersonal and communication skills with the ability to build relationships with new customers and maintain strong relationships with existing ones
• Able to deal professionally with internal and external contacts, able to represent the company with a high level of credibility
• A collaborative style, with exceptional communication and interpersonal skills
• Results oriented and act with a sense of urgency
• Comfortable working in an ever changing, fast paced, dynamic environment

Competencies:

• Personal resilience and mental agility
• Tenacity
• Decisive whilst collaborative
• Excellent Communicator
• Strong negotiating skills
• Ability to analyse sales figures and write reports
• Initiative and the confidence to start things from scratch

How to Apply

If you are up to the challenge, possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (Cloud Sales) to on or before Thursday 16th October 2025.

Company Description

Reach Digital Marketing Solutions-Kenya is a modern digital marketing agency focused on helping customers create a strong online presence and adapt to the ever-evolving technological business environment. We specialize in tailoring digital strategies to meet unique client needs and promote growth in an increasingly digital world.

Role Description

This is a full-time hybrid role for the NGO Online Marketing Team. The role involves developing and executing online marketing strategies, managing social media platforms, and supporting sales and marketing efforts. The position is located in Nairobi County, Kenya, with some work-from-home flexibility.

Qualifications

• Proficiency in Online Marketing, Digital Marketing, and Social Media Marketing
• Experience in Marketing and Sales
• Strong communication and collaborative skills
• Ability to work both independently and as part of a team
• Familiarity with NGO sector is a plus

Role Overview

The Online Sales Associate is responsible for driving online sales of Sokoxtra's products/services by engaging with customers over digital channels, handling inquiries, managing orders, and ensuring a high level of customer satisfaction. This person works closely with marketing, logistics, and customer service teams to deliver on sales targets and build strong long-term relationships with customers.

Key Responsibilities

• Respond to online customer inquiries via email, live chat, social media, etc., in a timely, friendly and professional manner.
• Educate customers on product features, pricing, promotions, and policies.
• Assist customers through the buying process—guiding them from product selection through checkout and payment.
• Upsell/cross-sell complementary products or services.
• Monitor online orders, follow up on delivery and order issues, and coordinate with fulfillment/logistics to ensure smooth delivery.
• Track sales leads, follow up on abandoned carts, and help recover sales.
• Maintain accurate records of sales, customer contacts, and feedback; prepare periodic reports on sales performance, customer issues, and market insights.
• Stay up to date with Sokoxtra's product catalog, promotions, competitor offerings, industry trends.
• Provide excellent post-sales support including returns, exchanges, refunds, and customer satisfaction checks.

Required Skills & Qualifications

• Proven experience in online sales, e-commerce, or customer service roles.
• Strong communication skills (written & verbal).
• Good organizational skills, ability to multitask (e.g. managing multiple customer conversations, orders, etc.).
• Comfort with digital tools: email, chat, CRM or ticketing systems, social media messaging.
• Target-driven mindset with ability to meet or exceed sales KPIs.
• Problem-solving ability: handle customer complaints / logistical issues with composure.
• Basic knowledge of payment methods, shipping/delivery logistics.
• High school diploma required; tertiary education in business, marketing or related field is a plus.

Preferred

• Experience with eCommerce platforms (Shopify, WooCommerce, etc.).
• Familiarity with digital marketing / promotions.
• Experience with upselling / cross-selling.
• Multilingual (if customers speak different languages) or knowing local dialects.

Working Conditions

• This position may be remote or partly remote (depending on company policy), with occasional office visits or coordination.
• Hours may include evenings or weekends to cover peak customer demand.
• May involve performance-based incentives / commissions.

How to Apply via

Here is a suggested set of instructions & information to submit your application using their website:

1. Go to
   

Role

The Market Manager role will be employed by
Remote
and based in Nairobi, Kenya. The role will include providing services to the
Student Recruitment department of Kaplan International Pathways (KIP) ANZ portfolio.

This is a
hands-on role
that combines student recruitment, relationship management, and market development. You will be responsible for supporting and developing our partner agent network, generating new business, and ensuring the retention of existing business. A key aspect of the role is the delivery of
exceptional customer service
and strong collaboration with both internal and external stakeholders.

Responsibilities

• Support the Regional Director
  in implementing a multi-channel engagement strategy to drive student recruitment across Nairobi, Kenya.
• Promote Kaplan International Pathways ANZ study options
  by effectively informing and training agents on courses, destinations, career pathways, and application procedures.
• Deliver exceptional customer service
  to internal and external stakeholders, ensuring timely responses to enquiries and proactive support.
• Build and maintain strong relationships
  with key stakeholders, including education agents, university partners, sponsorship bodies, and industry associations.
• Provide market intelligence and competitor analysis
  , reporting regularly on KPIs and progress against objectives.
• Collaborate with KI ANZ businesses and university partners
  to identify and develop opportunities for mutual growth.
• Evaluate and prioritise engagement activities
  such as events, fairs, and exhibitions, ensuring strong ROI and effective use of budget.
• Represent Kaplan International in-region
  , travelling independently (15–20 weeks per year) to attend exhibitions, seminars, and stakeholder meetings.

Requirements

• University-level education.
• Proven experience in international education agent relationship management
  and engagement across diverse markets.
• Extensive knowledge of the Australia and New Zealand international higher education industry
  , including government regulations and compliance frameworks.
• Demonstrated success in international marketing and engagement
  , with a strong grasp of using marketing resources for different audiences.
• Experience travelling and working across South & East Africa
  , with the ability to operate independently in-region.
• Strong communication and interpersonal skills
  , with the confidence to engage stakeholders at all levels.
• Highly organised, results-driven, and resilient
  , with excellent problem-solving skills and the ability to manage conflicting priorities under pressure.
• Flexibility to travel overseas extensively
  (15–20 weeks per year) and work irregular hours as required.

About us

Kaplan Australia is a division of Kaplan International (KI), one of the world's leading providers of lifelong education. Each year, KI supports over one million students worldwide in achieving their educational and career goals. While our educational offerings span a diverse range of programs, our unwavering commitment to exceptional quality and strong learning outcomes remains consistent across all our operations. Kaplan International encompasses the English Language, Higher Education, Vocational Education, and Financial Training sectors on a global scale. Its key business divisions operate across North America, Europe, the Middle East, Africa, China, Hong Kong, Northeast Asia, Southeast Asia, Singapore, Australia, and New Zealand.

Closing Date for Applications:
15th October 2025

Please note that we may close the vacancy on an earlier date if a suitable shortlist has been gathered so if you're interested in applying, please don't delay.

Background-Check Notice & Declaration

Kaplan and many of its major clients operate in highly regulated environments. This requires us to be proactive and diligent in relation to personnel background checks and to undertake thorough vetting of candidates for roles of this nature. To enable Kaplan to assess a candidate's suitability for this role, each candidate will be required to answer pre-screening questions, and, if you receive a conditional offer of employment, you will be required to undertake the relevant background checks (unless Kaplan determines otherwise). These checks may include one or more of the following: verification of identity, working rights, criminal history, qualifications, and working with children clearance. If you are shortlisted, Kaplan will advise you which checks are required for this role and explain how you will undertake the checks. Kaplan is committed to handling your personal information appropriately. Please see the Privacy Policy at for information about how Kaplan may handle your personal information in connection with this application process.