What Jobs are available for Director Of Hotel Operations Luxury Hospitality in Kenya?
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Director of Hotel Operations - Luxury Hospitality
Posted 27 days ago
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Job Description
Our client, a distinguished name in the luxury hospitality sector, is seeking a visionary Director of Hotel Operations to lead their remote operational strategy and elevate guest experiences. This is a fully remote leadership position that requires a seasoned hospitality professional with a proven ability to manage and optimize hotel operations from a distance. You will be responsible for setting high standards for service excellence, driving profitability, and ensuring the smooth functioning of all hotel departments, including front office, housekeeping, food and beverage, and events. The ideal candidate will possess a deep understanding of the luxury market, exceptional leadership qualities, and a strategic mindset to navigate the complexities of remote management. You will collaborate closely with property management teams, F&B directors, and sales & marketing to implement innovative operational strategies and enhance guest satisfaction. Key responsibilities include developing and managing operational budgets, implementing cost-control measures, and ensuring compliance with health, safety, and hygiene regulations. Your role will also involve analyzing operational performance data, identifying areas for improvement, and implementing best practices to achieve service excellence. This position demands outstanding communication, interpersonal, and problem-solving skills, particularly in a virtual setting. You will be instrumental in fostering a culture of continuous improvement and employee development across the organization. This is a remarkable opportunity to make a significant impact on the success of a leading hospitality brand while enjoying the flexibility and autonomy of a fully remote role. Your expertise will be crucial in maintaining our reputation for unparalleled service and operational efficiency.
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Lead Hotel Operations Manager - Luxury Resorts
Posted today
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Job Description
Our client is seeking an experienced and visionary Lead Hotel Operations Manager to oversee the strategic direction and daily operations of their luxury resort properties. This is a fully remote position, designed for a seasoned hospitality professional who can manage multiple locations and teams from a distance. You will be responsible for ensuring the highest standards of guest satisfaction, operational efficiency, and financial performance across all designated properties. The ideal candidate will possess a deep understanding of all facets of hotel operations, including front desk, housekeeping, food and beverage, maintenance, and event management. Your role will involve developing and implementing operational policies and procedures, setting service standards, and driving revenue growth initiatives. You will lead and mentor on-site management teams, fostering a culture of excellence, innovation, and exceptional customer service. Key responsibilities include budget management, cost control, staff training and development, and ensuring compliance with health, safety, and environmental regulations. Strong leadership, problem-solving, and communication skills are essential. As a remote leader, you must be adept at utilizing technology to manage operations, communicate effectively with distributed teams, and monitor performance metrics in real-time. Strategic planning for property development, marketing initiatives, and guest experience enhancements will also be a key focus. This role requires a results-oriented individual with a passion for hospitality and a proven ability to inspire teams and achieve outstanding results. The ability to adapt to diverse operational challenges and drive continuous improvement is paramount. This is an excellent opportunity to make a significant impact within a renowned hospitality group, with ample room for career advancement. The focus of operations is in and around **Nairobi, Nairobi, KE**, however, this position is fully remote.
Key Responsibilities:
Key Responsibilities:
- Develop and implement strategic operational plans to enhance guest satisfaction and profitability.
- Oversee all daily operations of luxury resort properties, ensuring adherence to brand standards.
- Manage budgets, control costs, and drive revenue generation initiatives across departments.
- Lead, train, and motivate on-site management and staff teams to deliver exceptional service.
- Develop and implement effective policies and procedures for all hotel operations.
- Ensure compliance with all health, safety, security, and environmental regulations.
- Monitor key performance indicators (KPIs) and implement strategies for continuous improvement.
- Manage relationships with vendors, suppliers, and other external partners.
- Oversee marketing and sales efforts to drive occupancy and revenue.
- Handle escalated guest concerns and ensure timely resolution.
- Foster a positive and productive work environment for all employees.
- Drive innovation in guest services and operational efficiency.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in hotel operations management, with significant experience in luxury resort settings.
- Proven track record of successfully managing multiple properties or large-scale operations.
- Strong understanding of all hotel departments, including F&B, Rooms Division, and Revenue Management.
- Excellent financial acumen, including budgeting, forecasting, and P&L management.
- Exceptional leadership, team-building, and motivational skills.
- Outstanding communication, interpersonal, and problem-solving abilities.
- Proficiency in hotel management software and remote collaboration tools.
- Ability to thrive in a fast-paced, high-pressure environment.
- Commitment to delivering world-class guest experiences.
- Demonstrated ability to manage and lead remote teams effectively.
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1
Senior Hotel Operations Manager, Luxury Properties
Posted today
Job Viewed
Job Description
Our client, a prestigious international hotel group renowned for its luxury accommodations, is seeking an accomplished Senior Hotel Operations Manager to elevate guest experiences. This role is fully remote, allowing strategic oversight of operational excellence across multiple properties or specific divisions, from your home office. You will be responsible for ensuring the highest standards of service delivery in all aspects of hotel operations, including front office, housekeeping, food and beverage, and guest services. Your core focus will be on developing and implementing operational strategies that enhance guest satisfaction, drive revenue, and optimize profitability, while maintaining brand integrity. The ideal candidate possesses a deep understanding of luxury hospitality, exceptional leadership abilities, and a proven track record in managing complex hotel operations. You will lead and motivate diverse teams, foster a culture of service excellence, and manage budgets effectively. Responsibilities include overseeing staff training and development, implementing quality assurance programs, and managing vendor relationships. This position requires a strategic thinker with a keen eye for detail and a passion for creating memorable experiences for discerning guests. As a remote manager, you will leverage advanced communication and management tools to maintain seamless operations and provide proactive support to on-site teams. This is an unparalleled opportunity to influence the operational success of luxury properties on a global scale, contributing to the brand's reputation for unparalleled service and hospitality, all within a flexible, fully remote work arrangement. The job location is administratively tied to Mlolongo, Machakos, KE , however, this position is performed entirely remotely.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee and manage all aspects of hotel operations to ensure exceptional guest service and satisfaction.
- Develop and implement operational policies and procedures to maintain high standards.
- Manage departmental budgets, P&L statements, and identify opportunities for revenue enhancement and cost control.
- Lead, train, and motivate hotel staff to deliver superior service.
- Ensure compliance with health, safety, and sanitation regulations.
- Manage relationships with vendors and suppliers to ensure quality and cost-effectiveness.
- Implement and monitor quality assurance programs across all hotel departments.
- Collaborate with marketing and sales teams to drive business and enhance brand reputation.
- Utilize technology and data analytics to optimize operational efficiency.
- Conduct regular performance reviews and provide constructive feedback to direct reports.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in hotel operations management, with a focus on luxury properties.
- Demonstrated success in improving guest satisfaction scores and operational efficiency.
- Strong financial acumen and experience managing P&Ls.
- Excellent leadership, team-building, and interpersonal skills.
- Proven ability to manage operations remotely and effectively communicate with on-site teams.
- In-depth knowledge of hotel operations systems and technologies.
- Fluency in English, with additional languages being an asset.
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2
Senior Hotel Operations Manager - Luxury Resorts
Posted today
Job Viewed
Job Description
Our client is seeking a highly accomplished and seasoned Senior Hotel Operations Manager to lead and elevate the operational excellence of their luxury resort properties. This is a unique, fully remote position that requires a strategic thinker with a deep understanding of all facets of hotel management, from guest services and F&B to housekeeping and facilities maintenance. You will be responsible for setting operational standards, driving efficiency, enhancing the guest experience, and ensuring profitability across multiple remote locations. As a remote leader, you will leverage technology to oversee operations, conduct virtual inspections, manage department heads, and implement best practices. Your role will involve developing and executing operational strategies, managing budgets, optimizing staffing levels, and ensuring compliance with health, safety, and service standards. The ideal candidate will possess extensive experience in luxury hospitality management, with a proven ability to lead diverse teams and deliver exceptional guest satisfaction. Strong financial acumen, robust problem-solving skills, and a passion for creating memorable guest experiences are essential. You will be adept at utilizing hotel management software and communication platforms to maintain seamless operations and foster a positive work environment for on-site staff. This position demands excellent leadership, communication, and organizational skills, along with a proactive approach to identifying and addressing operational challenges. You will work closely with marketing, sales, and corporate teams to align operational strategies with overall business objectives. This is an exceptional opportunity for a dedicated hospitality professional to exert significant influence over luxury hotel operations from a remote setting, driving innovation and maintaining the highest standards of service.
Responsibilities:
Responsibilities:
- Oversee day-to-day operations of luxury hotel properties remotely.
- Develop and implement operational strategies to enhance guest satisfaction and profitability.
- Manage departmental budgets and control operational costs effectively.
- Ensure adherence to high standards of service, quality, and safety across all properties.
- Lead, motivate, and manage on-site operational teams through virtual communication.
- Conduct remote performance evaluations and provide constructive feedback.
- Drive continuous improvement initiatives in operational efficiency and guest experience.
- Collaborate with sales, marketing, and corporate management to achieve business goals.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in hotel operations management, preferably in luxury settings.
- Demonstrated success in managing multiple properties or departments.
- Strong financial management and budgeting skills.
- Excellent leadership, communication, and problem-solving abilities.
- Proficiency in hotel management software and virtual collaboration tools.
- Ability to thrive in a fully remote work environment and manage teams effectively from a distance.
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3
Director of Hotel Operations - Luxury Resorts
Posted 4 days ago
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Job Description
Our client is looking for an accomplished Director of Hotel Operations to oversee the strategic management and day-to-day functions of their luxury resort properties. This is a fully remote leadership role, allowing you to guide operations from your preferred location. You will be responsible for ensuring exceptional guest experiences, maximizing operational efficiency, and driving profitability across all departments. Key duties include developing and implementing operational policies and procedures, managing budgets and financial performance, and leading and motivating multidisciplinary teams, including front office, housekeeping, food & beverage, and maintenance. You will oversee service standards, quality control, and staff training initiatives. The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with a minimum of 10-12 years of progressive experience in hotel management, with at least 5 years in a senior leadership role within the luxury segment. Proven experience in P&L management, revenue optimization, and guest satisfaction strategies is essential. Exceptional leadership, strategic thinking, problem-solving, and interpersonal skills are required to effectively manage remote teams and drive excellence. You will be instrumental in upholding the brand's reputation for unparalleled service and quality. This opportunity is ideal for a seasoned hospitality executive seeking to make a significant impact on a global scale, from a flexible, remote work arrangement.
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4
Director of Hotel Operations - Luxury
Posted today
Job Viewed
Job Description
Our client, a distinguished leader in the hospitality sector, is seeking an accomplished and visionary Director of Hotel Operations to oversee and elevate the guest experience and operational efficiency of their premier properties. This is a unique, fully remote opportunity for a seasoned professional to drive excellence from afar, focusing on strategic leadership and performance enhancement.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and implement strategic operational plans to maximize revenue, control costs, and enhance guest satisfaction across multiple hotel properties.
- Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, maintenance, and events, ensuring seamless integration and exceptional service delivery.
- Set high standards for service quality and guest experience, ensuring compliance with brand standards and exceeding guest expectations.
- Lead, mentor, and inspire hotel management teams to achieve operational excellence and foster a positive work environment.
- Develop and manage annual operating budgets, financial forecasts, and capital expenditure plans.
- Implement and monitor key performance indicators (KPIs) to drive operational performance and identify areas for improvement.
- Ensure compliance with all health, safety, and legal regulations, maintaining a safe environment for guests and staff.
- Collaborate with marketing and sales teams to develop strategies that drive occupancy and revenue.
- Build and maintain strong relationships with hotel owners, stakeholders, and local community partners.
- Continuously evaluate industry trends and innovations to recommend and implement improvements in operational practices and guest services.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 10 years of progressive experience in hotel operations management, with at least 5 years in a senior leadership role (e.g., General Manager, Director of Operations) within luxury or high-end hotels.
- Demonstrated success in driving revenue growth, profitability, and exceptional guest satisfaction.
- Strong understanding of hotel P&L management, budgeting, and financial reporting.
- Excellent leadership, team-building, and motivational skills.
- Exceptional communication, negotiation, and problem-solving abilities.
- Proficiency in hotel management software and technology.
- Ability to think strategically and execute tactically.
- A passion for delivering unparalleled guest experiences and a commitment to operational excellence.
- Experience working effectively in a remote management capacity is essential for this role.
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5
Director of Hotel Operations - Luxury Properties
Posted today
Job Viewed
Job Description
Our client, a prestigious hotel group, is seeking an accomplished and visionary Director of Hotel Operations to oversee a portfolio of luxury properties. This is a fully remote leadership position, enabling you to manage operations and drive strategic initiatives from anywhere. You will be responsible for setting and maintaining the highest standards of guest service, operational efficiency, and financial performance across all managed hotels. This includes developing and implementing operational strategies, optimizing revenue streams, controlling costs, and ensuring compliance with brand standards and regulatory requirements. The ideal candidate will have extensive experience in luxury hotel management, with a proven track record in operations, food and beverage, and rooms division. You will lead and mentor general managers and department heads, fostering a culture of excellence, innovation, and exceptional guest experiences. Key responsibilities include overseeing P&L management, developing strategic business plans, managing key stakeholder relationships, and implementing operational improvements. Strong leadership, strategic thinking, and exceptional communication skills are essential. We are looking for a dynamic individual who can inspire teams, drive performance, and uphold the reputation of a premier luxury brand. The ability to work independently, make sound decisions, and manage a diverse team remotely is paramount. This role offers a unique opportunity to shape the guest experience at world-class properties and drive operational excellence across a significant portfolio. You will be at the forefront of luxury hospitality, ensuring unparalleled service and operational success. This position requires a deep understanding of the hospitality industry, a passion for service, and the ability to lead and motivate teams in a distributed environment. Join us to redefine luxury hospitality and lead a team dedicated to creating unforgettable guest journeys.
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6
Director of Luxury Hotel Operations
Posted today
Job Viewed
Job Description
Our client, a prestigious international hotel group, is seeking an experienced and visionary Director of Luxury Hotel Operations to lead their upscale properties. This fully remote role requires a dynamic leader with a passion for exceptional guest experiences and a proven ability to drive operational excellence and profitability. You will be responsible for overseeing all aspects of hotel operations, including guest services, food and beverage, housekeeping, and front office, ensuring the highest standards of quality and service delivery are consistently met. Your role will involve developing and implementing strategic initiatives to enhance guest satisfaction, optimize revenue generation, and control costs. You will lead and motivate multidisciplinary teams, fostering a positive and high-performing work environment. Budget management, financial performance analysis, and the development of annual operating plans will be key responsibilities. This position also requires a strong understanding of marketing and sales strategies to drive occupancy and revenue. You will be the key liaison between corporate management and on-site teams, ensuring alignment with the brand's vision and values. The ideal candidate will have extensive experience in luxury hospitality management, with a demonstrated ability to manage complex operations and exceed guest expectations. This is a unique opportunity to shape the future of luxury hospitality for properties that may include locations near **Nairobi, Nairobi, KE**, offering a challenging yet rewarding career in a globally recognized organization, with the flexibility of remote work. We are looking for a leader with impeccable communication skills, strategic foresight, and a relentless commitment to service.
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7
Executive Chef - Luxury Hotel Operations
Posted today
Job Viewed
Job Description
Our client, a renowned leader in the hospitality sector, is seeking an exceptionally talented and visionary Executive Chef to lead their culinary operations. This is a fully remote, senior management role that requires extensive experience in fine dining, menu development, and kitchen management within high-end establishments. The Executive Chef will be responsible for creating innovative and exquisite dining experiences, maintaining impeccable standards of quality and hygiene, and managing a diverse culinary team. You will oversee all aspects of the kitchen, from ingredient sourcing and cost control to menu planning and execution for various outlets, including fine dining restaurants, banquets, and in-room dining. The role demands creativity, strong leadership, and a passion for culinary excellence. The ability to inspire and mentor junior chefs and kitchen staff is crucial. This position offers a unique opportunity to shape the gastronomic identity of a prestigious hospitality brand from a remote location.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and implement creative, high-quality menus that align with the brand's culinary vision and seasonal availability.
- Manage all aspects of kitchen operations, including food preparation, production, and presentation.
- Ensure the highest standards of food quality, taste, and consistency across all culinary offerings.
- Control food costs and manage inventory effectively to maximize profitability.
- Lead, train, and mentor the culinary team, fostering a culture of excellence and collaboration.
- Maintain strict adherence to food safety, hygiene, and sanitation regulations (HACCP).
- Oversee the ordering and receiving of all food and supplies, establishing strong relationships with vendors.
- Develop and execute special event menus and catering packages.
- Collaborate with the management team on strategic planning and financial performance of the F&B department.
- Stay abreast of culinary trends, innovations, and best practices in the industry.
Qualifications:
- A culinary degree from a recognized institution or equivalent professional experience.
- Minimum of 10 years of progressive experience in high-end hotel or restaurant kitchens, with at least 5 years in an Executive Chef or equivalent leadership role.
- Demonstrated expertise in diverse culinary styles and advanced cooking techniques.
- Proven track record in menu engineering, cost control, and inventory management.
- Exceptional leadership, team management, and motivational skills.
- Strong understanding of food safety and sanitation standards.
- Excellent organizational, communication, and interpersonal skills.
- Creative flair and a passion for delivering exceptional guest experiences.
- Ability to thrive and manage effectively in a remote work environment.
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