Customer service roles are essential across various industries, focusing on building and maintaining strong customer relationships. These positions involve addressing inquiries, resolving complaints, and providing support to ensure customer satisfaction. Professionals in customer service often work in call centers, retail environments, or corporate offices, utilizing communication skills and problem-solving abilities to deliver excellent service.108 Customer Services jobs in Kenya
Call Center Representatives- Jomvu,Mombasa
00200 Mombasa, Coast
Bridge Talent Management
Posted 13 days ago
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Job Description
Job Overview We are looking for a Call Centre Agent for our client, a fast-growing social enterprise dedicated to improving access to clean energy in underserved communities. Their mission is to create lasting impact through innovative, affordable solutions that combine clean energy products with sustainable financing options. This role focuses on managing and recovering installment payments, engaging customers, resolving issues, and supporting credit risk management. We are looking for someone who can join the team and start immediately, bringing energy, efficiency, and a results-focused approach from day one. The ideal candidate is proactive, target-driven, and skilled at building rapport over the phone, with a strong background in customer care, loan recovery, or debt collection.Key Responsibilities
Conduct day to day customer calls through contacting/texting assigned customers that have upcoming payments in two days using CRM system
Contact assigned new customers to welcome them to African Clean Energy.
Contact assigned customers at the point of entering arrears to arrange payment or identify issues that are preventing the customer from paying
Daily review and report the operations of the customer calls with CFM.
Resolve customer support cases that hinder the company from receiving payments, ensuring timely follow-up and documentation.
Update incorrect or outdated contact information to ensure accurate communication
Conduct customer training for stove usage and for payment model
Complete customer satisfaction calls and document the outcomes of the satisfaction and survey calls.
Review the outcomes of the satisfaction and survey calls and report to CFM.
RequirementsBachelor’s degree in Finance, Economics, Business Administration, or a related field
Proven experience in debt collection, loan recovery, or related call‑centre credit roles.
Basic understanding of debt recovery strategies and credit processes.
Excellent communication—English required, Kiswahili essential, local dialects a plus.
Analytical mindset, negotiation skills, ability to work under pressure.
Qualified candidates are encouraged to apply through our website or send an email to the with the subject line "call center representatives Mombasa" on or before 21 st August 2025.Please note that only shortlisted candidates will be contacted.
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Customer Support Lead - Technical Services
01001 Abothuguchi West
KES90000 Annually
WhatJobs
Posted today
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Job Description
Our client, a rapidly growing technology solutions provider, is seeking an experienced and motivated Customer Support Lead to manage their technical support operations based in Ruiru, Kiambu, KE . This role involves leading a team of customer support specialists, ensuring the delivery of exceptional service, and resolving complex technical issues for our diverse client base. The ideal candidate will possess strong leadership skills, in-depth technical knowledge, and a passion for customer satisfaction.
Key Responsibilities:
Qualifications:
This role is based in Ruiru, Kiambu, KE , but offers the flexibility of remote work for qualified candidates, aligning with our commitment to work-life balance.
Key Responsibilities:
- Lead, train, and mentor a team of customer support representatives to achieve high performance standards.
- Oversee the day-to-day operations of the customer support department, ensuring efficient ticket management and timely issue resolution.
- Develop and implement customer support strategies, policies, and procedures to enhance customer experience.
- Act as a point of escalation for complex technical issues, providing expert troubleshooting and guidance.
- Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores, and implement improvements.
- Analyze customer feedback and support trends to identify areas for product or service enhancement.
- Collaborate with product development and engineering teams to relay customer issues and feedback.
- Create and maintain comprehensive knowledge base articles and troubleshooting guides.
- Manage customer communication channels, including phone, email, and chat, ensuring professional and timely responses.
- Foster a customer-centric culture within the support team.
- Conduct regular performance reviews and provide ongoing coaching to team members.
- Manage staff scheduling and workload distribution to ensure adequate coverage.
- Identify training needs and develop relevant training programs for the support team.
- Ensure all support activities comply with company policies and data privacy regulations.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- Minimum of 5 years of experience in customer support, with at least 2 years in a team lead or supervisory role.
- Proven experience in technical troubleshooting and support for software or hardware products.
- Strong understanding of customer relationship management (CRM) systems and support ticketing tools.
- Excellent leadership, communication, and interpersonal skills.
- Ability to motivate and develop a team.
- Strong analytical and problem-solving abilities.
- Customer-focused mindset with a passion for service excellence.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience in the (specific industry, e.g., SaaS, IT services) sector is a plus.
This role is based in Ruiru, Kiambu, KE , but offers the flexibility of remote work for qualified candidates, aligning with our commitment to work-life balance.
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Remote Customer Support Specialist - Tech Services
80200 Nairobi, Nairobi
KES100000 Annually
WhatJobs
Posted today
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Job Description
Our client, a rapidly growing technology services provider, is looking for a dedicated and articulate Remote Customer Support Specialist. This is a fully remote position, allowing you to assist customers from your home office. You will be the primary point of contact for customers seeking assistance with our client's innovative software solutions and technical products. Your role will involve troubleshooting technical issues, guiding customers through product features, and ensuring a positive customer experience. You should possess excellent problem-solving skills and the ability to explain technical concepts in a clear and concise manner. Key responsibilities include responding to customer inquiries via phone, email, and chat; diagnosing and resolving technical problems; escalating complex issues to higher support tiers; documenting customer interactions and resolutions accurately; and contributing to the knowledge base with FAQs and troubleshooting guides. We are looking for individuals with a patient demeanor, a strong technical aptitude, and a commitment to customer satisfaction. The ability to work independently, manage time effectively, and maintain a high level of professionalism in a remote environment is essential. This role offers a fantastic opportunity to join a dynamic team and grow your career in customer support within the technology sector.
Key Responsibilities:
Key Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat.
- Troubleshoot and resolve software and hardware issues reported by customers.
- Guide customers through product features, installation, and usage.
- Escalate unresolved issues to senior support staff or relevant departments.
- Maintain accurate and detailed records of customer interactions and resolutions.
- Contribute to the development of the knowledge base and support documentation.
- Identify and report trends in customer issues to improve product and service quality.
- Ensure customer satisfaction by delivering timely and effective solutions.
- Adhere to all company policies and procedures regarding customer support.
- Participate in ongoing training to stay updated on product knowledge and support techniques.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 2 years of experience in customer service or technical support roles.
- Strong understanding of common software applications and operating systems.
- Excellent verbal and written communication skills.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively in a remote setting.
- Proficiency in using helpdesk software and CRM systems.
- Problem-solving and critical-thinking abilities.
- Experience with remote support tools is a plus.
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Customer Support Team Lead - Technical Services
30100 Moiben
KES2500000 Annually
WhatJobs
Posted today
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Job Description
Our client, a rapidly expanding tech company, is seeking an experienced and dynamic Customer Support Team Lead to manage their remote customer service and helpdesk operations. This position is critical for ensuring exceptional customer satisfaction by leading a team of support specialists, optimizing support processes, and resolving complex customer issues. You will be responsible for overseeing daily support activities, providing guidance and training to your team, and ensuring timely and effective resolution of customer inquiries via phone, email, and chat. Key responsibilities include monitoring team performance, setting KPIs, and conducting regular performance reviews. You will also be instrumental in developing and maintaining support documentation, knowledge bases, and troubleshooting guides. Escalation management and proactive problem-solving are essential to address challenging customer situations. You will collaborate with product development and engineering teams to identify and resolve product bugs or usability issues, providing valuable customer feedback. The ideal candidate will possess a Bachelor's degree in a relevant field or equivalent practical experience. A minimum of 5 years of experience in customer support or helpdesk roles, with at least 2 years in a supervisory or team lead capacity, is required. Proven experience with CRM systems (e.g., Salesforce, Zendesk) and ticketing platforms is mandatory. Strong understanding of IT support principles and troubleshooting methodologies is essential. Excellent leadership, communication, coaching, and problem-solving skills are paramount. You should be adept at motivating and developing a remote team, managing workload effectively, and maintaining high standards of service quality. Experience in the SaaS industry is a significant advantage. Join our innovative, remote-first organization and play a pivotal role in delivering outstanding customer experiences.
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3
Remote Administrative Assistant - Client Support
00200 Njiru Village
KES70000 month
WhatJobs
Posted 4 days ago
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Job Description
Our client, a dynamic service provider, is seeking a detail-oriented and proactive Remote Administrative Assistant to support their operations and enhance client satisfaction. This fully remote position requires excellent organizational skills, strong communication abilities, and a commitment to providing exceptional administrative support. You will be instrumental in ensuring the smooth day-to-day running of various administrative tasks, all from your home office.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Manage and organize digital files and records for easy access and retrieval.
- Schedule and coordinate virtual meetings, appointments, and conference calls.
- Handle incoming and outgoing electronic communications, including emails and internal messages.
- Prepare reports, presentations, and other documents as required.
- Assist with data entry and maintaining client databases.
- Provide support for travel arrangements and expense reporting when necessary.
- Conduct online research to gather information for various projects.
- Manage calendars and ensure deadlines are met.
- Handle inquiries from clients and internal stakeholders professionally and efficiently.
- Support team members with administrative tasks as needed.
- Ensure the confidentiality and security of all company information.
- Contribute to improving administrative processes and efficiency.
Qualifications:
- Proven experience as an Administrative Assistant, Virtual Assistant, or in a similar administrative role.
- Exceptional organizational and time management skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
- Excellent written and verbal communication skills.
- Familiarity with project management or CRM software is a plus.
- Ability to multitask and prioritize tasks effectively in a remote work environment.
- High level of discretion and confidentiality.
- Strong attention to detail and accuracy.
- Must have a reliable internet connection and a suitable home office setup.
- Customer-service orientation.
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4
Remote Administrative Assistant - Client Support
60100 Embu, Eastern
KES20000 Weekly
WhatJobs
Posted 4 days ago
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Job Description
Our client is seeking a detail-oriented and highly organized Remote Administrative Assistant to provide essential support to their operations and client base. This role requires excellent communication skills and the ability to manage diverse administrative tasks efficiently in a virtual setting.
Responsibilities:
Responsibilities:
- Manage and organize digital files and records, ensuring easy accessibility.
- Schedule and coordinate virtual meetings, appointments, and conference calls.
- Handle incoming and outgoing electronic communications, including emails and messages.
- Prepare and format documents, reports, and presentations.
- Provide customer support by answering inquiries and resolving basic issues via email or phone.
- Maintain databases and update client information accurately.
- Assist with travel arrangements and expense reporting when necessary.
- Conduct online research for various projects and tasks.
- Manage social media accounts and scheduling posts (basic level).
- Organize and maintain digital calendars for the team.
- Process and track incoming invoices and payments.
- Ensure efficient operation of office tasks and administrative support.
- Collaborate with team members on various administrative projects.
- Maintain confidentiality of sensitive information.
- Develop and implement efficient administrative processes.
- Respond promptly to requests from management and team members.
- Proofread documents for grammatical errors and typos.
- Organize and archive digital correspondence.
- Manage virtual task lists and ensure timely completion.
- Provide support for onboarding new remote team members.
- High school diploma or equivalent; Associate's degree preferred.
- Minimum of 3 years of experience in an administrative or secretarial role.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
- Excellent written and verbal communication skills.
- Strong organizational and time management abilities.
- Experience with virtual collaboration tools (e.g., Slack, Zoom, Trello).
- Ability to multitask and prioritize tasks effectively.
- Discretion and ability to handle confidential information.
- Proactive attitude and ability to work independently.
- Familiarity with basic bookkeeping or invoicing software is a plus.
- Reliable internet connection and a suitable home office environment.
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5
Customer Service Representative
60400 Meru , Eastern
KES45000 Annually
WhatJobs
Posted today
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Job Description
Our client is looking for a dedicated and empathetic Customer Service Representative to join their fully remote support team. This role is essential for providing exceptional assistance and building positive relationships with our valued customers. You will be the primary point of contact, handling inquiries, resolving issues, and offering support through various communication channels, including phone, email, and chat. Your responsibilities will include addressing customer questions about products and services, processing orders, managing complaints, and providing information on company policies. We are seeking individuals with excellent communication skills, patience, and a strong ability to listen and understand customer needs. Proficiency in using customer relationship management (CRM) software and other support tools is essential. The ability to work independently, manage time effectively, and maintain a positive attitude while dealing with challenging situations in a remote environment is crucial. You will be expected to provide accurate and timely information, troubleshoot problems, and ensure customer satisfaction. This position offers a fantastic opportunity to develop your customer service skills and contribute to a positive customer experience, all from the comfort of your own home. Join a supportive team environment where your efforts directly impact customer loyalty and company reputation.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues efficiently and effectively.
- Process customer orders, returns, and exchanges.
- Maintain customer records by updating account information in the CRM system.
- Identify and escalate priority issues to the appropriate departments.
- Gather customer feedback and share insights with the team for service improvement.
- Adhere to company service standards and quality guidelines.
- Manage time effectively to meet service level agreements (SLAs).
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or a similar role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and common office applications.
- Ability to multitask and manage time effectively in a remote setting.
- Patience, empathy, and a customer-centric approach.
- Ability to remain calm and professional under pressure.
- Strong interpersonal skills and a team-player attitude.
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6
Customer Service Representative
80100 Nairobi, Nairobi
KES30000 month
WhatJobs
Posted today
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Job Description
Our client is looking for an enthusiastic and dedicated Customer Service Representative to join their vibrant team in **Malindi, Kilifi, KE**. This hybrid role provides the flexibility to work both remotely and from our client's local office. The ideal candidate will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. Key responsibilities include answering customer calls, responding to emails and live chat messages, processing orders, and providing product or service information. You will be expected to identify and escalate customer needs to appropriate departments, follow communication procedures, guidelines, and policies, and meet customer service metrics. Excellent communication, active listening, and problem-solving skills are essential. The ability to remain calm and professional, especially during challenging interactions, is paramount. We are seeking individuals with a friendly demeanor, a strong work ethic, and a genuine desire to help customers. Previous experience in a customer service or client-facing role is preferred. Familiarity with CRM systems and customer support software is a plus. A high school diploma or equivalent is required, with some college coursework being an advantage. You should be comfortable working independently in a remote capacity and also collaborating effectively with colleagues in the office. This is a great opportunity to contribute to customer satisfaction and be part of a supportive team environment, ensuring our client's customers feel valued and supported.
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7
Customer Service Representative
00901 Abothuguchi West
KES45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a proactive and customer-focused Customer Service Representative to join their support team. This role involves handling customer inquiries, resolving issues, and ensuring a positive customer experience. As a hybrid position, you will have the flexibility to work both remotely and from our office located in **Ruiru, Kiambu, KE**, allowing for a blend of focused independent work and collaborative team engagement.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, addressing customer needs and concerns.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Process orders, returns, and exchanges accurately.
- Maintain detailed records of customer interactions and transactions.
- Escalate complex issues to the appropriate departments when necessary.
- Gather customer feedback to help improve services and products.
- Adhere to company policies and procedures in all customer interactions.
- Collaborate with team members to share best practices and improve service quality.
- Meet individual and team performance targets for customer satisfaction and response times.
Qualifications:
- Previous experience in customer service or a related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using customer relationship management (CRM) software.
- Ability to multitask and manage time effectively.
- A patient and empathetic approach to customer interactions.
- Comfortable working in both remote and office environments.
- High school diploma or equivalent; further education is a plus.
- Basic computer proficiency.
- Ability to learn quickly and adapt to new systems.
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