957 Customer Support Roles jobs in Kenya
Remote Administrative Assistant - Client Support
00200 Njiru Village
KES70000 month
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Posted 4 days ago
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Job Description
Our client, a dynamic service provider, is seeking a detail-oriented and proactive Remote Administrative Assistant to support their operations and enhance client satisfaction. This fully remote position requires excellent organizational skills, strong communication abilities, and a commitment to providing exceptional administrative support. You will be instrumental in ensuring the smooth day-to-day running of various administrative tasks, all from your home office.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Manage and organize digital files and records for easy access and retrieval.
- Schedule and coordinate virtual meetings, appointments, and conference calls.
- Handle incoming and outgoing electronic communications, including emails and internal messages.
- Prepare reports, presentations, and other documents as required.
- Assist with data entry and maintaining client databases.
- Provide support for travel arrangements and expense reporting when necessary.
- Conduct online research to gather information for various projects.
- Manage calendars and ensure deadlines are met.
- Handle inquiries from clients and internal stakeholders professionally and efficiently.
- Support team members with administrative tasks as needed.
- Ensure the confidentiality and security of all company information.
- Contribute to improving administrative processes and efficiency.
Qualifications:
- Proven experience as an Administrative Assistant, Virtual Assistant, or in a similar administrative role.
- Exceptional organizational and time management skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
- Excellent written and verbal communication skills.
- Familiarity with project management or CRM software is a plus.
- Ability to multitask and prioritize tasks effectively in a remote work environment.
- High level of discretion and confidentiality.
- Strong attention to detail and accuracy.
- Must have a reliable internet connection and a suitable home office setup.
- Customer-service orientation.
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Remote Administrative Assistant - Client Support
60100 Embu, Eastern
KES20000 Weekly
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Posted 5 days ago
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Job Description
Our client is seeking a detail-oriented and highly organized Remote Administrative Assistant to provide essential support to their operations and client base. This role requires excellent communication skills and the ability to manage diverse administrative tasks efficiently in a virtual setting.
Responsibilities:
Responsibilities:
- Manage and organize digital files and records, ensuring easy accessibility.
- Schedule and coordinate virtual meetings, appointments, and conference calls.
- Handle incoming and outgoing electronic communications, including emails and messages.
- Prepare and format documents, reports, and presentations.
- Provide customer support by answering inquiries and resolving basic issues via email or phone.
- Maintain databases and update client information accurately.
- Assist with travel arrangements and expense reporting when necessary.
- Conduct online research for various projects and tasks.
- Manage social media accounts and scheduling posts (basic level).
- Organize and maintain digital calendars for the team.
- Process and track incoming invoices and payments.
- Ensure efficient operation of office tasks and administrative support.
- Collaborate with team members on various administrative projects.
- Maintain confidentiality of sensitive information.
- Develop and implement efficient administrative processes.
- Respond promptly to requests from management and team members.
- Proofread documents for grammatical errors and typos.
- Organize and archive digital correspondence.
- Manage virtual task lists and ensure timely completion.
- Provide support for onboarding new remote team members.
- High school diploma or equivalent; Associate's degree preferred.
- Minimum of 3 years of experience in an administrative or secretarial role.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
- Excellent written and verbal communication skills.
- Strong organizational and time management abilities.
- Experience with virtual collaboration tools (e.g., Slack, Zoom, Trello).
- Ability to multitask and prioritize tasks effectively.
- Discretion and ability to handle confidential information.
- Proactive attitude and ability to work independently.
- Familiarity with basic bookkeeping or invoicing software is a plus.
- Reliable internet connection and a suitable home office environment.
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1
Technical Support Lead - Remote Client Assistance
50200 Bungoma, Western
KES95000 Annually
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Posted today
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Job Description
Our client is looking for a skilled and customer-focused Technical Support Lead to manage their remote technical assistance team. This role is vital in ensuring that our clients receive prompt, accurate, and efficient technical support for our products and services. As the Technical Support Lead, you will be responsible for overseeing the daily operations of the support desk, guiding and mentoring a team of technical support representatives, and resolving escalated customer issues. You will also play a key role in developing and refining support processes, creating troubleshooting documentation, and analyzing support metrics to identify areas for improvement. This is a fully remote position, providing the flexibility to work from any location. The ideal candidate will possess strong technical aptitude, excellent problem-solving skills, and a deep commitment to customer satisfaction. You will be responsible for maintaining high standards of service quality and ensuring the timely resolution of all technical inquiries. Key responsibilities include managing support tickets, troubleshooting software and hardware issues, and providing guidance on product usage. You will also collaborate with engineering and product teams to identify and resolve recurring technical problems. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, along with a minimum of 5 years of experience in technical support, with at least 2 years in a leadership role. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and a strong understanding of IT support methodologies are essential. Excellent communication and interpersonal skills are a must.
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2
Customer Service Representative - Technical Support
00300 Moiben
KES50000 month
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Posted today
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Job Description
Our client is looking for a dedicated and customer-focused Customer Service Representative to provide exceptional technical support in Garissa. This on-site role requires a proactive individual who can assist customers with troubleshooting, product inquiries, and service-related issues. You will be the primary point of contact for customers seeking assistance, ensuring their experience is positive and their problems are resolved efficiently. Key responsibilities include responding to customer inquiries via phone, email, and chat; diagnosing and resolving technical problems with our products/services; guiding customers through product features and functionalities; escalating complex issues to appropriate departments; documenting customer interactions and solutions accurately; and providing feedback to improve products and services. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic approach to customer service. Strong problem-solving abilities and a knack for explaining technical concepts clearly to non-technical users are essential. Previous experience in a customer service or technical support role is required. Familiarity with CRM software and ticketing systems is a plus. You should be able to work effectively in a team environment and manage multiple tasks simultaneously. A passion for helping people and a commitment to delivering high-quality support are key attributes we are looking for. If you thrive in a customer-facing role and are eager to contribute to a positive customer experience within our Garissa office, we encourage you to apply. Join us and become a valued member of our support team, ensuring our customers receive the best possible assistance.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and resolve technical issues promptly.
- Provide clear and concise troubleshooting guidance to customers.
- Document customer interactions and resolutions in the CRM system.
- Escalate unresolved issues to senior support staff or relevant departments.
- Educate customers on product features and services.
- Maintain a high level of customer satisfaction.
- Identify trends in customer issues to suggest product improvements.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Proven experience in customer service or technical support.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and troubleshooting abilities.
- Ability to explain technical information clearly to diverse audiences.
- Familiarity with CRM and ticketing systems is a plus.
- High school diploma or equivalent; further education is advantageous.
- Ability to work independently and as part of a team.
- Customer-oriented attitude and a passion for service excellence.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative - Technical Support
20100 Mwembe
KES55000 month
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Posted today
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Job Description
Our client is seeking a customer-focused and technically proficient Customer Service Representative to join their dedicated support team. This role is essential for providing exceptional assistance and resolving technical inquiries for their user base. You will be the first point of contact for customers experiencing issues with their products or services, tasked with troubleshooting problems, guiding users through solutions, and ensuring a positive customer experience. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong aptitude for understanding and explaining technical concepts. You should be adept at problem-solving and possess a genuine desire to help customers. This position is fully remote, allowing you to provide support from the comfort of your home, utilizing advanced communication and ticketing systems to manage customer interactions efficiently. Your dedication to customer satisfaction and technical expertise will be key to resolving issues promptly and effectively.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot technical issues reported by customers.
- Provide clear and concise instructions to guide customers through problem-solving steps.
- Document customer interactions and resolutions in the CRM system.
- Escalate complex issues to higher support tiers when necessary.
- Educate customers on product features and best practices.
- Maintain a high level of customer satisfaction through effective problem resolution.
- Identify trends in customer issues and provide feedback to product development teams.
- Stay updated on product knowledge and support procedures.
- Contribute to the development of knowledge base articles and FAQs.
- High School Diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in a customer service or technical support role.
- Strong understanding of common technical issues and troubleshooting methods.
- Excellent verbal and written communication skills.
- Patience, empathy, and a customer-centric attitude.
- Ability to explain technical information clearly to non-technical users.
- Proficiency in using customer support software and CRM systems.
- Ability to multitask and manage time effectively.
- Strong problem-solving and analytical skills.
- Reliable internet connection and a dedicated workspace for remote work.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative - Technical Support
70100 Gathiruini
KES150000 Annually
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Posted today
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Job Description
Our client, a leading provider of innovative software solutions, is seeking a dedicated and customer-focused Customer Service Representative to join their Technical Support team. This is a fully remote position, offering excellent flexibility and the opportunity to assist clients with their technical inquiries. You will be the first point of contact for customers experiencing issues with our client's products, providing timely and effective solutions. Responsibilities include troubleshooting technical problems, guiding users through product features, resolving software-related issues, and escalating complex cases to higher support tiers. You will maintain detailed records of customer interactions and resolutions in a CRM system. The ideal candidate will possess exceptional communication and problem-solving skills, with a patient and empathetic approach to customer service. Previous experience in a customer support or technical helpdesk role is highly preferred. Proficiency in troubleshooting common software and hardware issues, along with a strong understanding of customer service best practices, is essential. The ability to explain technical concepts clearly to non-technical users is crucial. You must be highly organized, detail-oriented, and capable of managing multiple inquiries simultaneously in a fast-paced, remote environment. A commitment to providing outstanding customer experiences is key. Join our client's team and contribute to their reputation for excellent customer support.
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Technical Support Lead - Customer Service
30100 Kitale, Rift Valley
KES70000 Annually
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Posted today
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Job Description
Our client is seeking a dynamic and experienced Technical Support Lead to manage their customer service helpdesk operations. This hybrid role will involve a blend of remote work and on-site presence at our **Kitale, Trans-Nzoia, KE** offices, ensuring seamless customer support delivery. You will be responsible for leading a team of technical support specialists, providing guidance, training, and performance management. Your core duties will include resolving complex technical issues escalated by the support team, developing and maintaining knowledge base articles, monitoring support ticket queues, and ensuring adherence to service level agreements (SLAs). The ideal candidate will possess strong technical acumen, with expertise in troubleshooting common software and hardware issues relevant to our client's products or services. Excellent communication, interpersonal, and customer service skills are essential for interacting with customers and team members. You should have experience in customer support environments, with a proven ability to manage and motivate a support team. Familiarity with helpdesk ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools is required. This role requires strong analytical and problem-solving abilities, with a commitment to delivering exceptional customer experiences. You will also contribute to process improvements within the customer service department, ensuring efficient and effective support delivery across all channels.
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Customer Service Representative - Technical Support
80200 Nairobi, Nairobi
KES45000 month
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Posted today
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Job Description
Our client, a fast-growing technology solutions provider based in Malindi, Kilifi, KE , is seeking dedicated and technically proficient Customer Service Representatives for their remote support team. This fully remote role is crucial for providing exceptional technical assistance and resolving customer issues efficiently. You will be the primary point of contact for customers experiencing technical difficulties with our client's products or services. The ideal candidate possesses excellent communication skills, a strong technical aptitude, and a patient, customer-focused approach. This position requires you to work remotely, offering support via phone, email, and chat.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide timely and effective technical support to customers via phone, email, and chat channels.
- Diagnose and troubleshoot technical issues related to software, hardware, and network connectivity.
- Guide customers through step-by-step solutions to resolve their technical problems.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate complex technical issues to appropriate support teams when necessary.
- Maintain a high level of customer satisfaction by delivering prompt, empathetic, and professional service.
- Identify recurring customer issues and provide feedback to the product development team for improvements.
- Stay updated on product knowledge and technical advancements.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Contribute to building a knowledge base of FAQs and troubleshooting guides.
Qualifications:
- Proven experience in a customer service or technical support role.
- Strong understanding of common operating systems (Windows, macOS, Linux) and troubleshooting techniques.
- Excellent verbal and written communication skills.
- Proficiency in using CRM software and ticketing systems.
- Ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently and manage time effectively in a remote environment.
- Strong problem-solving and analytical skills.
- Ability to multitask and handle a high volume of customer inquiries.
- Must have a reliable internet connection and a dedicated remote workspace.
- Familiarity with cloud-based services or specific software relevant to the client's industry is a plus.
This advertiser has chosen not to accept applicants from your region.
7
Remote Customer Service & Technical Support Specialist
00201 Abothuguchi West
KES200000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a highly skilled and customer-focused Customer Service & Technical Support Specialist to join their fully remote support team. This role is critical in ensuring our clients receive exceptional assistance and timely resolution to their technical inquiries and service requests. You will be the first point of contact for customers experiencing issues with our products or services, providing comprehensive support via phone, email, and chat. Key responsibilities include diagnosing technical problems, guiding users through troubleshooting steps, escalating complex issues to appropriate teams, and maintaining accurate records of customer interactions in our CRM system. The ideal candidate will possess excellent communication, problem-solving, and active listening skills. A strong technical aptitude and the ability to explain technical concepts clearly to non-technical users are essential. Previous experience in customer support or technical helpdesk roles, particularly in a remote capacity, is highly desirable. You should be patient, empathetic, and dedicated to providing outstanding customer experiences. Familiarity with common software applications and troubleshooting methodologies is important. This is an excellent opportunity to contribute to customer satisfaction and build your career in a supportive, remote environment. Your ability to efficiently manage inquiries and maintain a positive customer demeanor will be key to success. We are looking for individuals who are passionate about helping others and are adept at navigating technical challenges with a friendly and professional approach.
Responsibilities:
Qualifications:
Responsibilities:
- Provide high-quality customer support and technical assistance via phone, email, and chat.
- Diagnose and troubleshoot customer issues with products and services.
- Guide customers through step-by-step solutions and problem resolution.
- Escalate unresolved issues to the appropriate technical teams or departments.
- Maintain accurate and detailed records of customer interactions and technical issues.
- Identify and report trends in customer inquiries and technical problems.
- Contribute to the development of helpdesk documentation and knowledge base articles.
- Ensure a high level of customer satisfaction through prompt and professional service.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Stay updated on product knowledge and support procedures.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 2 years of experience in customer service or technical support.
- Proven ability to diagnose and resolve technical issues.
- Excellent communication, interpersonal, and active listening skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Strong typing skills and computer proficiency.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-focused attitude with a strong sense of empathy and patience.
- Ability to multitask and handle multiple customer inquiries simultaneously.
- Familiarity with common software applications and operating systems.
This advertiser has chosen not to accept applicants from your region.
8
Remote Customer Service Representative - Technical Support
20102 Mwembe
KES40000 Annually
WhatJobs
Posted today
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Job Description
Our client is looking for enthusiastic and customer-focused individuals to join their team as Remote Customer Service Representatives specializing in Technical Support. This role is completely remote, allowing you to assist customers from the comfort of your home. You will be the first point of contact for customers seeking assistance with our client's products and services. Your primary responsibility will be to provide prompt, efficient, and friendly technical support via phone, email, and chat. This involves troubleshooting technical issues, guiding customers through setup processes, answering inquiries about product features, and resolving problems effectively. You will need to actively listen to customer concerns, identify the root cause of technical difficulties, and provide clear, step-by-step solutions. Maintaining accurate customer records and documenting all interactions in the CRM system is essential. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic approach to customer service. Prior experience in a customer support or technical helpdesk role is highly desirable. Familiarity with common software applications and troubleshooting techniques is a must. You should be comfortable working in a fast-paced, remote environment and possess strong organizational and time-management skills. A reliable internet connection and a quiet workspace are required. This role offers an excellent opportunity to develop your customer service and technical problem-solving skills while providing valuable support to our client's customers nationwide.
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