Explore customer service job opportunities in What Jobs are available for Customer Service in Kiambu?
Showing 605 Customer Service jobs in Kiambu
Customer Service Representative
Posted 2 days ago
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Job Description
Our client is seeking a dedicated and customer-focused Customer Service Representative to join their vibrant team. This role involves a hybrid work model, offering a balance between remote flexibility and in-office collaboration. You will be the primary point of contact for customers, providing exceptional support and resolving inquiries through various channels, including phone, email, and chat. The ideal candidate possesses excellent communication skills, a patient demeanor, and a passion for helping others. You will be responsible for understanding customer needs, providing accurate information, troubleshooting issues, and ensuring a positive customer experience. Your ability to multitask, manage time effectively, and adapt to different customer situations is crucial. We are looking for individuals who can build rapport, de-escalate challenging situations, and contribute to customer satisfaction and retention. This role requires a proactive approach to problem-solving and a commitment to representing the company with professionalism and empathy.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer complaints and technical difficulties.
- Escalate complex issues to appropriate departments or senior team members when necessary.
- Maintain detailed records of customer interactions and transactions.
- Process orders, forms, applications, and requests accurately.
- Identify customer needs and help customers make informed decisions.
- Contribute to team goals by achieving individual performance metrics and quality standards.
- Provide feedback on customer service trends and product improvements.
- Build and maintain strong customer relationships, fostering loyalty and satisfaction.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in computer systems and CRM software.
- Patience and empathy when dealing with customers.
- Ability to work effectively both independently and as part of a team.
- Adaptability to changing customer needs and service demands.
- A positive attitude and a genuine desire to help others.
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Remote Customer Service Representative
Posted 2 days ago
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Job Description
Our client is looking for a compassionate and efficient Remote Customer Service Representative to be the primary point of contact for our valued customers. This fully remote position allows you to provide exceptional support from the comfort of your home. You will be responsible for responding to customer inquiries, resolving issues, and providing information about our products and services in a timely and professional manner. The ideal candidate possesses outstanding communication and interpersonal skills, with a genuine desire to help others. You will handle customer interactions via phone, email, and chat, ensuring all inquiries are addressed with empathy and accuracy. Strong problem-solving abilities are essential to troubleshoot issues effectively and provide satisfactory resolutions. We are seeking an individual who is patient, detail-oriented, and capable of managing multiple tasks simultaneously in a remote environment. Proficiency with customer relationship management (CRM) software and a quick ability to learn new systems are required. This role is crucial in maintaining customer satisfaction and loyalty, contributing significantly to our company's reputation. Join our dedicated remote support team and make a real difference in the customer experience.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat.
- Provide accurate information about products and services.
- Troubleshoot customer problems and find effective solutions.
- Maintain a high level of customer satisfaction.
- Document customer interactions and resolutions in the CRM system.
- Escalate complex issues to appropriate departments when necessary.
- Follow communication procedures, guidelines, and policies.
- Identify opportunities to improve customer service processes.
- Gather customer feedback and share insights with the team.
- Maintain a positive and professional attitude towards customers and colleagues.
Qualifications:
- High school diploma or equivalent; college degree is a plus.
- Proven customer support experience or experience as a client service representative.
- Strong phone, email, and chat communication skills.
- Excellent listening, problem-solving, and multitasking abilities.
- Familiarity with CRM systems and practices.
- Ability to adapt to a fast-paced and remote work environment.
- Patience and empathy when dealing with customer issues.
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1
Remote Bilingual Customer Support Representative - Spanish/English
Posted 2 days ago
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Job Description
Our client is seeking a fluent and empathetic Remote Bilingual Customer Support Representative proficient in both Spanish and English. This fully remote role involves providing exceptional customer service to a diverse clientele, addressing inquiries, resolving issues, and ensuring a positive customer experience across multiple communication channels. You will be the first point of contact for many customers, handling phone calls, emails, and chat support with professionalism and efficiency. Key responsibilities include understanding customer needs, providing accurate information about products and services, troubleshooting common problems, and escalating complex issues to appropriate departments when necessary. The ideal candidate possesses outstanding communication and interpersonal skills, with the ability to empathize with customers and de-escalate challenging situations. Fluency in both Spanish and English, both written and spoken, is mandatory. Experience in a customer service or call center environment is preferred. You must be detail-oriented, possess strong problem-solving abilities, and be comfortable navigating various software applications, including CRM systems and communication platforms. This role requires self-discipline, excellent time management, and the ability to maintain productivity in a remote work environment. We are looking for individuals who are passionate about helping people and committed to delivering outstanding service.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in both Spanish and English.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Escalate complex customer issues to the appropriate internal teams when necessary.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Identify and report recurring customer issues to contribute to service improvements.
- Adhere to customer service standards and company policies.
- Strive to achieve high levels of customer satisfaction in every interaction.
- Process orders, forms, applications, and requests as needed.
- Contribute to a positive and collaborative team environment in a remote setting.
- Fluency in both Spanish and English (written and spoken) is essential.
- High school diploma or equivalent; some college coursework or a degree is a plus.
- Previous experience in customer service, technical support, or a related role is preferred.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using computers, common software applications, and CRM systems.
- Ability to work independently, manage time effectively, and maintain focus in a remote work environment.
- Patience, empathy, and a customer-centric attitude.
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2
Customer Support Lead
Posted 2 days ago
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Job Description
Our client, a rapidly growing SaaS company, is seeking an experienced and empathetic Customer Support Lead to spearhead their fully remote customer service operations. This pivotal role requires a leader with a passion for customer success, exceptional problem-solving skills, and the ability to build and motivate a high-performing support team. You will be responsible for overseeing the daily operations of the customer support department, ensuring timely and effective resolution of customer inquiries and issues across all channels (email, chat, phone). The ideal candidate will have a proven track record in customer support management, with a deep understanding of best practices in customer service and experience managing remote teams.
The Customer Support Lead will develop, implement, and refine customer support processes, policies, and procedures to enhance efficiency and customer satisfaction. This includes establishing key performance indicators (KPIs) for the support team and monitoring performance to ensure service level agreements (SLAs) are met and exceeded. You will be responsible for training, coaching, and mentoring customer support representatives, fostering a positive and supportive team environment that promotes continuous learning and professional development. Hiring, onboarding, and performance management of team members will be key responsibilities.
A significant part of the role involves acting as an escalation point for complex customer issues, providing in-depth troubleshooting and resolution. You will analyze customer feedback and support data to identify trends, recurring issues, and opportunities for product improvement, working closely with product and engineering teams to address these. Developing and maintaining comprehensive knowledge base articles and support documentation to empower customers and the support team will be crucial. Ensuring a consistent and high-quality customer experience across all touchpoints is paramount. This role demands excellent communication, leadership, and analytical skills, with the ability to thrive in a fast-paced, remote work environment.
Required qualifications include a Bachelor's degree in Business Administration, Communications, or a related field; a Master's degree is a plus. A minimum of 5 years of experience in customer support roles, with at least 2 years in a leadership or supervisory capacity, is required. Proven experience managing remote customer support teams is essential. Strong understanding of customer relationship management (CRM) software and helpdesk ticketing systems is mandatory. Excellent analytical, problem-solving, and conflict-resolution skills are crucial. Exceptional written and verbal communication skills, with the ability to convey information clearly and empathetically, are essential. The ability to remain calm under pressure and lead by example in customer-facing situations is required.
The Customer Support Lead will develop, implement, and refine customer support processes, policies, and procedures to enhance efficiency and customer satisfaction. This includes establishing key performance indicators (KPIs) for the support team and monitoring performance to ensure service level agreements (SLAs) are met and exceeded. You will be responsible for training, coaching, and mentoring customer support representatives, fostering a positive and supportive team environment that promotes continuous learning and professional development. Hiring, onboarding, and performance management of team members will be key responsibilities.
A significant part of the role involves acting as an escalation point for complex customer issues, providing in-depth troubleshooting and resolution. You will analyze customer feedback and support data to identify trends, recurring issues, and opportunities for product improvement, working closely with product and engineering teams to address these. Developing and maintaining comprehensive knowledge base articles and support documentation to empower customers and the support team will be crucial. Ensuring a consistent and high-quality customer experience across all touchpoints is paramount. This role demands excellent communication, leadership, and analytical skills, with the ability to thrive in a fast-paced, remote work environment.
Required qualifications include a Bachelor's degree in Business Administration, Communications, or a related field; a Master's degree is a plus. A minimum of 5 years of experience in customer support roles, with at least 2 years in a leadership or supervisory capacity, is required. Proven experience managing remote customer support teams is essential. Strong understanding of customer relationship management (CRM) software and helpdesk ticketing systems is mandatory. Excellent analytical, problem-solving, and conflict-resolution skills are crucial. Exceptional written and verbal communication skills, with the ability to convey information clearly and empathetically, are essential. The ability to remain calm under pressure and lead by example in customer-facing situations is required.
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3
Customer Support Team Lead
Posted 2 days ago
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Job Description
Our client is looking for an experienced and motivational Customer Support Team Lead to manage and guide their remote customer service operations. In this fully remote role, you will be responsible for leading a team of customer support representatives, ensuring exceptional service delivery, and driving customer satisfaction. Key duties include coaching and developing team members, setting performance goals, monitoring key performance indicators (KPIs), handling escalated customer issues, and implementing process improvements to enhance efficiency and effectiveness. The ideal candidate will have a proven track record in customer service leadership, excellent communication and interpersonal skills, and a deep understanding of customer support best practices. You should be adept at motivating a remote team, fostering a positive and collaborative work environment, and resolving conflicts effectively. Strong problem-solving abilities and a customer-centric approach are essential. Experience with customer relationship management (CRM) software and ticketing systems is required. A minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or leadership capacity, is necessary. This role offers the flexibility to work from anywhere, provided you have a stable internet connection and a dedicated workspace. If you are a passionate leader dedicated to providing outstanding customer experiences and are seeking a challenging remote opportunity, we encourage you to apply and make a significant impact on our client's customer success.
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4
Global Customer Support Lead
Posted 5 days ago
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Job Description
Our client, a rapidly expanding tech company known for its innovative software solutions, is seeking an exceptional Global Customer Support Lead to spearhead their customer service operations in a fully remote capacity. This senior leadership role is crucial for ensuring that our global customer base receives world-class support, fostering customer loyalty, and driving satisfaction. You will be responsible for developing and implementing comprehensive customer support strategies, defining service level agreements (SLAs), and establishing best practices for issue resolution. This role involves managing a distributed team of customer support representatives, providing coaching, training, and performance feedback to ensure consistent service quality. You will also be tasked with analyzing customer feedback and support metrics to identify trends, areas for improvement, and opportunities to enhance the customer experience. Collaborating with product development and engineering teams will be essential to communicate customer needs and advocate for product enhancements. As a fully remote position, strong leadership presence, excellent communication and interpersonal skills, and the ability to motivate and manage a virtual team are paramount. You must be adept at utilizing CRM systems and support ticketing platforms to optimize workflows and reporting. A Bachelor's degree in Business Administration, Communications, or a related field is required, along with a minimum of 5 years of experience in customer support management, with at least 2 years in a leadership role. Experience in managing global or remote support teams is a significant advantage. We are looking for a proactive problem-solver with a passion for delivering exceptional customer service and a proven ability to build and scale efficient support operations. The successful candidate will demonstrate strong analytical skills, strategic thinking, and a commitment to creating a positive and supportive environment for both customers and team members. This role offers a unique opportunity to shape the customer support function of a growing organization and to make a tangible impact on customer retention and satisfaction, all from your remote workspace.
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5
Lead Customer Support Engineer
Posted 2 days ago
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Job Description
Join Our client's expanding global team as a Lead Customer Support Engineer, a critical role designed to provide unparalleled technical assistance and ensure customer satisfaction in a fully remote capacity. You will be at the forefront of addressing complex customer issues, acting as a primary point of escalation for intricate technical challenges. This position demands a blend of deep technical expertise, exceptional problem-solving skills, and outstanding communication abilities. You will lead a team of support engineers, mentor junior members, and contribute to the continuous improvement of our support processes and knowledge base. Your responsibilities will include diagnosing and resolving software and hardware issues, troubleshooting network connectivity problems, and guiding customers through intricate product functionalities. You will also play a key role in documenting solutions, creating helpful guides, and providing feedback to product development teams to enhance user experience. The ideal candidate thrives in a fast-paced, remote-first environment, is adept at managing their time effectively, and possesses a proactive approach to customer care. You will collaborate closely with cross-functional teams to ensure a seamless customer journey from initial contact to resolution. This role requires a strong understanding of customer service principles, coupled with a robust technical background. We are looking for an individual who is passionate about technology and dedicated to delivering world-class support. Your ability to empathize with customers, translate technical jargon into clear explanations, and remain calm under pressure will be essential for success. As a remote employee, you will have the flexibility to work from your preferred location while contributing to a globally distributed team. This is an exceptional opportunity to grow your career, lead a dedicated team, and make a tangible impact on customer loyalty and product adoption.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via various channels (email, chat, phone), resolving complex issues.
- Lead and mentor a team of customer support engineers, fostering a collaborative and high-performing environment.
- Act as a subject matter expert on our products and services, providing in-depth technical guidance.
- Troubleshoot, diagnose, and resolve software, hardware, and network-related problems.
- Document technical solutions, create knowledge base articles, and develop training materials for customers and internal teams.
- Analyze support trends and identify root causes of recurring issues, providing feedback to product and engineering teams.
- Manage customer escalations effectively, ensuring timely and satisfactory resolutions.
- Contribute to the development and refinement of support policies and procedures.
- Participate in on-call rotations as needed to provide 24/7 support coverage.
- Stay up-to-date with product updates and industry best practices.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.
- Minimum of 5-7 years of experience in customer support, technical support, or a similar role, with at least 2 years in a lead or senior capacity.
- Proven ability to troubleshoot and resolve complex technical issues across various platforms.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
- Excellent communication, interpersonal, and problem-solving skills.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work independently and manage workload effectively in a remote setting.
- Demonstrated leadership and mentoring capabilities.
- Experience with scripting languages or database management is a plus.
- Customer-centric mindset with a passion for helping others.
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6
Lead Customer Support Team Lead
Posted 2 days ago
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Job Description
Our client is looking for a dynamic and experienced Lead Customer Support Team Lead to manage and inspire a high-performing, fully remote customer service team. This position offers the flexibility to lead from home, fostering a positive and productive virtual work environment. You will be responsible for overseeing daily operations, ensuring exceptional customer satisfaction, and driving team performance to meet and exceed service level agreements. This role requires a strong leader with excellent communication, problem-solving, and interpersonal skills, coupled with a deep understanding of customer service best practices. You will coach, mentor, and train support agents, handle escalated customer issues, and implement strategies to improve customer experience and team efficiency. Key responsibilities include managing agent schedules and performance, monitoring key support metrics, identifying training needs and delivering relevant development programs, resolving complex customer inquiries, contributing to the development of support policies and procedures, and collaborating with other departments to address customer feedback. The ideal candidate will have a proven track record in customer support management, with experience in leading remote teams. Proficiency in CRM software and helpdesk ticketing systems is essential. We are seeking an individual who is passionate about customer advocacy, possesses strong leadership qualities, and can thrive in a fast-paced, remote setting. Your ability to motivate a team and ensure consistent delivery of outstanding service will be critical to our client's success. This is an exciting opportunity to shape the customer experience strategy in a remote-first organization. This role, while supporting operations that may touch **Ruiru, Kiambu, KE**, is entirely remote.
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7
Senior Customer Support Manager
Posted 2 days ago
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Job Description
Our client, a rapidly expanding technology company, is seeking a highly motivated and experienced Senior Customer Support Manager to lead their dedicated remote customer service team. This role is crucial in ensuring exceptional customer experiences and driving customer satisfaction and loyalty. You will be responsible for managing the day-to-day operations of the customer support function, overseeing a team of support agents, and implementing strategies to enhance service delivery, all while working remotely. The ideal candidate will possess a strong background in customer service management, with a deep understanding of support metrics, team leadership, and customer relationship management. Responsibilities include training and coaching support staff, developing and refining support processes and workflows, handling escalated customer issues, and analyzing customer feedback to identify areas for improvement. Experience with CRM software, ticketing systems, and various customer communication channels (phone, email, chat, social media) is essential. You must be an outstanding communicator, possess strong problem-solving skills, and have the ability to motivate and lead a remote team effectively. A proactive approach to identifying and addressing customer needs, along with a passion for delivering outstanding service, will be key to your success. This is an exciting opportunity to shape the customer support experience for a growing user base and contribute to the company's overall success through excellent remote leadership.
Responsibilities:
Qualifications:
Responsibilities:
- Manage and lead a remote team of customer support representatives.
- Oversee daily support operations, ensuring efficient and timely resolution of customer inquiries.
- Develop and implement customer support policies, procedures, and best practices.
- Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.
- Handle complex and escalated customer issues, providing timely and effective solutions.
- Train, coach, and mentor support team members to enhance their skills and performance.
- Analyze customer feedback and support data to identify trends and areas for service improvement.
- Collaborate with other departments (e.g., product, sales) to address customer needs and feedback.
- Manage and optimize the use of customer support software and tools (CRM, ticketing systems).
- Ensure consistent delivery of high-quality customer service across all channels.
- Foster a positive and supportive team environment within a remote setting.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- A minimum of 5 years of experience in customer support, with at least 2 years in a management or leadership role.
- Proven experience managing remote customer support teams.
- Strong understanding of customer service principles and best practices.
- Proficiency with CRM software and customer support ticketing systems.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and manage multiple priorities in a remote environment.
- Customer-centric mindset with a passion for delivering exceptional service.
- Experience in the technology sector is a plus.
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