141 Customer Engagement jobs in Kenya
Remote Customer Engagement Specialist
82100 Njiru Village
KES120000 Annually
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Our client, a customer-focused technology firm, is seeking an enthusiastic and skilled Remote Customer Engagement Specialist. In this fully remote role, you will be instrumental in fostering strong relationships with our client's customer base, ensuring high levels of satisfaction and retention. The ideal candidate will be proactive in identifying customer needs, providing valuable support, and creating positive experiences. Your responsibilities will include proactively reaching out to customers to gather feedback, offering personalized assistance, managing customer inquiries through various channels (email, chat, phone), and facilitating onboarding processes for new clients. You will also play a key role in educating customers about new product features and benefits, and identifying opportunities for upselling or cross-selling where appropriate. We are looking for individuals with exceptional communication skills, a natural ability to build rapport, and a genuine passion for helping customers succeed. Proficiency in CRM software and a good understanding of customer success principles are essential. The ability to work independently, manage your time effectively, and maintain a positive and professional attitude in a remote environment is critical. This role offers a great opportunity to contribute to customer loyalty and growth while enjoying the flexibility of remote work.
Key Responsibilities:
Key Responsibilities:
- Proactively engage with customers to ensure satisfaction and retention.
- Respond to customer inquiries and resolve issues across multiple communication channels.
- Provide guidance and support on product usage and features.
- Gather customer feedback and share insights with relevant teams.
- Facilitate smooth onboarding processes for new customers.
- Educate customers on product updates and new offerings.
- Identify opportunities to enhance the customer experience.
- Maintain accurate customer records in the CRM system.
- Build and nurture long-term customer relationships.
- Contribute to customer success initiatives and strategies.
- High school diploma or equivalent; Bachelor's degree preferred.
- Minimum of 2 years of experience in customer service, customer success, or a related client-facing role.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and ability to build rapport.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and helpdesk tools.
- Customer-centric mindset with a passion for problem-solving.
- Ability to work independently and manage time effectively in a remote setting.
- Proactive and results-oriented approach to customer engagement.
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Remote Customer Engagement Specialist
40401 Kitale, Rift Valley
KES65000 Annually
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Posted 1 day ago
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Our client is seeking a dynamic and results-oriented Remote Customer Engagement Specialist to join their innovative team. This fully remote position will play a crucial role in enhancing customer satisfaction and loyalty through proactive communication and exceptional support. You will be responsible for managing inbound customer inquiries across various digital channels, including email, chat, and social media, providing timely and accurate information, and resolving issues efficiently. A key aspect of this role involves building strong relationships with customers, understanding their needs, and offering personalized solutions. You will also contribute to the development of customer engagement strategies by providing feedback on common customer pain points and suggesting improvements to our service offerings. This role requires a high degree of autonomy, excellent communication skills, and a passion for delivering outstanding customer experiences. The ideal candidate will be proficient in utilizing CRM software and other digital tools to manage customer interactions and track progress. You will work collaboratively with internal teams to ensure a seamless customer journey from initial contact through to post-purchase support. This is a fantastic opportunity to grow your career in customer service within a supportive and forward-thinking environment, contributing directly to the success of our brand.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via email, chat, and social media platforms in a timely and professional manner.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer issues and complaints effectively, escalating complex cases when necessary.
- Build and maintain strong customer relationships through proactive engagement.
- Identify opportunities to upsell or cross-sell relevant products and services.
- Contribute to customer service training materials and knowledge base articles.
- Analyze customer feedback and provide insights to improve service delivery.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with sales and marketing teams to ensure a cohesive customer experience.
- Stay up-to-date with product knowledge and industry best practices.
- Proven experience in customer service, client relations, or a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in CRM software and digital communication tools.
- Ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent; Bachelor's degree preferred.
- Experience in the retail sector is a plus.
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Remote Customer Engagement Specialist
00100 Bungoma, Western
KES45000 Annually
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Posted 3 days ago
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Our client is seeking a highly motivated and customer-centric Remote Customer Engagement Specialist to join their dynamic team. This is a fully remote, permanent position, offering the flexibility to work from anywhere within Kenya. As a Customer Engagement Specialist, you will be the primary point of contact for customers, responsible for building strong relationships, addressing inquiries, and ensuring a positive customer experience. You will engage with customers through various channels, including email, phone, and live chat, providing timely and accurate information, troubleshooting issues, and escalating complex problems to the appropriate departments. Your role will involve understanding customer needs, proactively offering solutions, and contributing to customer retention and satisfaction initiatives. We are looking for individuals with exceptional communication and interpersonal skills, a positive attitude, and a genuine passion for helping others. Proficiency in English is essential, and fluency in local dialects will be an added advantage. The ideal candidate will possess strong problem-solving abilities, attention to detail, and the capacity to manage multiple tasks simultaneously in a fast-paced environment. Training will be provided to ensure you are well-equipped to excel in this role. This is an excellent opportunity for individuals who thrive in a remote work setting and are eager to contribute to a growing company dedicated to exceptional customer service. Key responsibilities include:
- Responding to customer inquiries and requests promptly and professionally.
- Resolving customer issues and complaints in a satisfactory manner.
- Providing product and service information to customers.
- Processing orders, forms, applications, and requests.
- Identifying and escalating priority issues.
- Documenting customer interactions and transactions.
- Gathering customer feedback and sharing insights with the team.
- Collaborating with internal departments to ensure customer satisfaction.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven customer support or experience as a client service representative.
- Excellent communication, listening, and problem-solving skills.
- Ability to multitask, prioritize, and manage time effectively in a remote setting.
- Familiarity with CRM systems and customer service software.
- Proficiency in Microsoft Office Suite.
- A dedicated workspace with reliable internet connectivity is required.
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2
Remote Customer Engagement Specialist
80101 Nairobi, Nairobi
KES65000 Annually
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Posted 3 days ago
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Our client is seeking a highly motivated and customer-centric Remote Customer Engagement Specialist to join their dynamic team. This is a fully remote position, offering the flexibility to work from anywhere within Kenya. As a Customer Engagement Specialist, you will be the primary point of contact for customers, providing exceptional support and building lasting relationships. Your role will involve responding to customer inquiries via email, phone, and live chat, troubleshooting issues, and guiding customers through our client's offerings. You will be instrumental in gathering customer feedback to help improve products and services. Key responsibilities include maintaining accurate customer records, processing orders and returns, escalating complex issues to relevant departments, and contributing to team goals. The ideal candidate will possess excellent communication and interpersonal skills, a patient and empathetic demeanor, and a strong problem-solving ability. Proficiency in using CRM software and a good understanding of online retail environments are essential. You should be adept at managing multiple tasks simultaneously in a fast-paced, remote work setting. We are looking for individuals who are proactive, detail-oriented, and committed to delivering outstanding customer experiences. A stable internet connection and a dedicated workspace are required. This role offers a fantastic opportunity to grow within a forward-thinking company that values its employees and promotes a healthy work-life balance. Join us and make a tangible difference in customer satisfaction.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via multiple channels (email, phone, chat) promptly and professionally.
- Provide detailed product information and technical support.
- Troubleshoot customer issues and offer effective solutions.
- Manage customer accounts and update records accurately.
- Process orders, returns, and exchanges.
- Gather customer feedback and report common issues to management.
- Collaborate with internal teams to resolve customer problems.
- Adhere to company policies and procedures.
- High school diploma or equivalent; a degree in a related field is a plus.
- Proven experience in customer service or a similar role.
- Excellent verbal and written communication skills in Swahili and English.
- Strong active listening and problem-solving skills.
- Ability to multitask and manage time effectively in a remote setting.
- Familiarity with CRM systems and customer support software.
- Self-motivated and able to work independently with minimal supervision.
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3
Office Administrator - Client Relations
20116 Naivasha, Rift Valley
KES75000 month
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Our client is actively searching for an organized and customer-focused Office Administrator to manage client relations and streamline administrative processes within a fully remote setup. This role is pivotal in ensuring seamless communication and a positive experience for our client's customers and internal teams. You will be responsible for handling incoming inquiries via phone and email, managing client databases, scheduling appointments and follow-ups, and preparing client-facing documents. Key duties include maintaining organized digital records, coordinating with different departments to resolve client issues, processing client feedback, and assisting with the onboarding of new clients. We require an individual with exceptional interpersonal and communication skills, capable of building rapport and trust with clients. Strong organizational abilities, attention to detail, and proficiency in CRM software and Microsoft Office Suite are essential. The ideal candidate is a proactive problem-solver, adept at multitasking and managing priorities in a remote work environment. Previous experience in an administrative or customer service role is highly preferred. A Bachelor's degree in Business Administration, Communications, or a related field is advantageous. You must be able to work independently, manage your time effectively, and maintain a high level of professionalism. This is a fantastic opportunity to develop your skills in client management and administration within a supportive, remote-first company culture. Join us to be a key point of contact, ensuring client satisfaction and contributing to the company's growth.
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4
Apprentice Financial Advisor - Client Relations
00100 Abothuguchi West
KES30000 month
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Our client, a leading financial advisory firm, is looking for enthusiastic and motivated Apprentices to join their team as Financial Advisor Trainees. This is a fully remote, foundational program designed to equip individuals with the skills and knowledge needed to excel in client relations and financial planning. You will gain hands-on experience in understanding client financial needs, providing tailored advice, and building lasting relationships. This apprenticeship offers a structured learning path and direct mentorship.
Key responsibilities include assisting senior financial advisors in client meetings, preparing financial plans, and conducting research on investment products and market trends. You will learn to use financial planning software, manage client portfolios, and ensure compliance with all regulatory requirements. The ability to communicate effectively with clients, understand their goals, and build trust is essential. You will develop strong organizational skills to manage client data and follow-up communications, all within a remote work environment. This program emphasizes professional development and practical application of financial concepts.
The ideal candidate will possess a strong interest in finance and a desire to build a career in financial advisory. A Bachelor's degree in Finance, Economics, Business Administration, or a related field is preferred. Excellent communication, interpersonal, and customer service skills are mandatory. You should be eager to learn, highly motivated, and possess strong organizational and time management abilities. Familiarity with basic financial concepts is a plus. The ability to work independently, manage tasks effectively, and collaborate with a remote team is crucial. This is an exceptional opportunity for driven individuals to launch their career in financial services and develop expertise in client relations, with the flexibility of a remote internship.
Responsibilities:
Key responsibilities include assisting senior financial advisors in client meetings, preparing financial plans, and conducting research on investment products and market trends. You will learn to use financial planning software, manage client portfolios, and ensure compliance with all regulatory requirements. The ability to communicate effectively with clients, understand their goals, and build trust is essential. You will develop strong organizational skills to manage client data and follow-up communications, all within a remote work environment. This program emphasizes professional development and practical application of financial concepts.
The ideal candidate will possess a strong interest in finance and a desire to build a career in financial advisory. A Bachelor's degree in Finance, Economics, Business Administration, or a related field is preferred. Excellent communication, interpersonal, and customer service skills are mandatory. You should be eager to learn, highly motivated, and possess strong organizational and time management abilities. Familiarity with basic financial concepts is a plus. The ability to work independently, manage tasks effectively, and collaborate with a remote team is crucial. This is an exceptional opportunity for driven individuals to launch their career in financial services and develop expertise in client relations, with the flexibility of a remote internship.
Responsibilities:
- Assist senior advisors in client consultations.
- Prepare financial plan documents.
- Research investment products and market trends.
- Learn and utilize financial planning software.
- Manage client data and communication.
- Understand and adhere to compliance regulations.
- Build client relationships and provide support.
- Shadow experienced financial advisors.
- Bachelor's degree in Finance or related field (preferred).
- Strong interest in financial services.
- Excellent communication and interpersonal skills.
- Customer-focused attitude.
- Eagerness to learn and adapt.
- Strong organizational and time management skills.
- Ability to work independently in a remote setting.
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5
Real Estate Agent - Client Relations
60200 Meru , Eastern
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Posted 5 days ago
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Our client is seeking a dynamic and client-focused Real Estate Agent to join their thriving agency in **Meru, Meru, KE**. This role involves building and maintaining strong relationships with clients, understanding their property needs, and guiding them through the buying and selling process. You will be instrumental in closing deals and achieving sales targets, working in a hybrid capacity that balances office presence with client meetings and property viewings.
Key responsibilities include: actively sourcing new clients and managing existing client relationships; conducting market research to identify property trends and pricing strategies; listing and marketing properties effectively through various channels; arranging and conducting property viewings; negotiating offers and facilitating the closing process; staying up-to-date with real estate market conditions and legal requirements; providing expert advice and guidance to clients; and achieving and exceeding sales targets. The ideal candidate will possess excellent communication, negotiation, and interpersonal skills. A valid Kenyan real estate license or the ability to obtain one is required. Previous experience in sales, customer service, or real estate is highly advantageous. Strong knowledge of the **Meru, Meru, KE** property market is preferred. The ability to work independently and as part of a team in a hybrid work setting is essential. You should be highly motivated, results-oriented, and possess a strong work ethic. This role offers a competitive commission structure along with a retainer, providing significant earning potential for driven individuals. Join our team and help clients find their dream homes or invest wisely in the local property market.
Key responsibilities include: actively sourcing new clients and managing existing client relationships; conducting market research to identify property trends and pricing strategies; listing and marketing properties effectively through various channels; arranging and conducting property viewings; negotiating offers and facilitating the closing process; staying up-to-date with real estate market conditions and legal requirements; providing expert advice and guidance to clients; and achieving and exceeding sales targets. The ideal candidate will possess excellent communication, negotiation, and interpersonal skills. A valid Kenyan real estate license or the ability to obtain one is required. Previous experience in sales, customer service, or real estate is highly advantageous. Strong knowledge of the **Meru, Meru, KE** property market is preferred. The ability to work independently and as part of a team in a hybrid work setting is essential. You should be highly motivated, results-oriented, and possess a strong work ethic. This role offers a competitive commission structure along with a retainer, providing significant earning potential for driven individuals. Join our team and help clients find their dream homes or invest wisely in the local property market.
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Senior Wellness Consultant - Remote Client Relations
00100 Abothuguchi West
KES650000 Annually
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Our client, a leading provider of corporate wellness solutions, is seeking a seasoned Senior Wellness Consultant to manage client relationships and program delivery. This is a fully remote position, enabling you to connect with clients and drive health initiatives nationwide. While the role is remote, a connection to or understanding of the wellness landscape in Nairobi, Nairobi, KE is beneficial. You will be responsible for engaging with corporate clients, understanding their wellness needs, and designing and implementing customized wellness programs. Your duties will include conducting needs assessments, developing program strategies, delivering health-related workshops and presentations (virtually), monitoring program effectiveness, and providing ongoing support to clients. You will also work to identify opportunities for program expansion and ensure high levels of client satisfaction. The ideal candidate will have a Bachelor's degree in Health Promotion, Kinesiology, Psychology, or a related field, with at least 7 years of experience in corporate wellness or health coaching. Certification from a recognized wellness organization is highly desirable. Exceptional interpersonal, communication, and presentation skills are essential, as is the ability to build strong rapport with clients remotely. Experience with wellness technology platforms and a passion for promoting health and well-being are critical. If you are motivated to empower individuals and organizations to achieve their wellness goals through expert guidance and engaging programs, this remote consultancy role is an excellent fit.
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7
Senior Skincare Specialist, E-commerce & Client Relations
20100 Naivasha, Rift Valley
KES220000 Annually
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Our client, a luxury skincare brand, is seeking a passionate and knowledgeable Senior Skincare Specialist to enhance their online customer experience and drive e-commerce sales. This is a fully remote position, offering a unique opportunity to connect with clients and share expertise from anywhere. The ideal candidate will possess a deep understanding of skincare science, product formulation, and effective treatment protocols. You will be responsible for providing personalized skincare consultations to customers via video calls, email, and chat, guiding them towards the most suitable products. Key responsibilities include developing customized skincare routines, educating clients about ingredient benefits, and addressing their specific skin concerns. You will also contribute to creating engaging skincare content for the company's website and social media channels, ensuring accurate and informative product descriptions. This role requires excellent communication and interpersonal skills, a strong sense of empathy, and the ability to build lasting client relationships. Proficiency in using e-commerce platforms and customer relationship management (CRM) systems is essential. The successful candidate will be highly organized, detail-oriented, and possess a genuine passion for the beauty and wellness industry, with a proven ability to translate product knowledge into compelling sales consultations in a remote environment. This is an exciting chance to be a brand ambassador and positively impact client skincare journeys.
Responsibilities:
Responsibilities:
- Provide personalized skincare consultations to clients via video, email, and chat.
- Educate clients on product ingredients, benefits, and usage for their specific skin types and concerns.
- Develop customized skincare routines and recommend appropriate products.
- Drive e-commerce sales by offering expert advice and product recommendations.
- Build and maintain strong relationships with clients, fostering loyalty and repeat business.
- Create engaging and informative skincare content for the website and social media.
- Stay up-to-date with the latest skincare trends, ingredients, and industry advancements.
- Assist with customer inquiries and resolve product-related issues promptly.
- Collaborate with the marketing team on product launches and promotional activities.
- Maintain accurate client records and consultation notes in the CRM system.
- Certification or extensive experience as a skincare therapist, esthetician, or related field.
- Proven experience (4+ years) in a client-facing role within the beauty or skincare industry.
- Deep knowledge of skincare science, ingredients, and common skin concerns.
- Excellent communication, interpersonal, and active listening skills.
- Experience with e-commerce platforms and CRM software.
- Strong sales aptitude and ability to provide tailored recommendations.
- Ability to work independently and manage a remote client base effectively.
- Passion for the beauty and wellness industry.
- Knowledge of beauty product formulations and brands is a plus.
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Senior Aesthetician & Client Relations Specialist
00200 Abothuguchi West
KES85000 Annually
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Our client is seeking a highly skilled and experienced Senior Aesthetician with a passion for client care and a proven ability to build lasting relationships. This is a fully remote position, offering the flexibility to work from anywhere within Kenya while contributing to a leading beauty and wellness brand. As a Senior Aesthetician, you will be responsible for providing expert-level skincare treatments, consultations, and personalized product recommendations to our valued clientele. Your role will extend beyond treatment delivery to encompass client retention strategies, managing client portfolios, and ensuring an exceptional customer experience from initial contact through follow-up. You will conduct in-depth skin analysis using advanced diagnostic tools, develop bespoke treatment plans, and stay abreast of the latest industry trends and technologies in aesthetic dermatology and beauty treatments. Key responsibilities include performing a range of advanced facials, chemical peels, microdermabrasion, and other non-invasive skin rejuvenation procedures. You will also be instrumental in training and mentoring junior aestheticians, contributing to their professional development. Excellent communication and interpersonal skills are paramount, as you will be the primary point of contact for many clients, addressing their concerns and guiding them towards their aesthetic goals. A strong understanding of cosmetic ingredients, their efficacy, and contraindications is essential. This role requires a self-starter with exceptional organizational skills, the ability to manage multiple client appointments efficiently, and a commitment to maintaining the highest standards of hygiene and professionalism in a virtual setting. The ideal candidate will possess a deep understanding of client management software and be adept at leveraging digital platforms for client communication and engagement. Experience in sales and upselling of skincare products and services is highly desirable. We are looking for individuals who are proactive, empathetic, and dedicated to enhancing the well-being and confidence of our clients through expert aesthetic care. Join our dynamic, remote-first team and make a significant impact in the beauty and wellness industry.
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